Simply Contact

You are our ideal candidate if you:

• Have English proficiency at B2 level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Qualification of B2B leads: evaluating potential dealers to ensure they meet requirements and assessing their readiness for cooperation;
• Classifying leads (qualified / unqualified) and recording results in the CRM system;
• Conducting cold outbound calls to attract new dealers;
• Presenting the company’s business model and identifying interest during the first contact;
• Processing inbound leads and converting interest into full registration;

• Supporting dealers throughout the registration process, explaining cooperation terms, and transferring qualified partners to the next stage of the process.

   

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);
• Career growth opportunities (development within the project as well as in other structural departments of the company);
• Working schedule: Monday–Friday, 09:00–18:00.

Simply Contact is looking for a specialist who will be responsible for developing internal communications, driving employee engagement, and coordinating employee benefits programs within the company.

The main goal of the role is to maintain an active internal information environment, strengthen corporate culture, and ensure a positive employee experience through effective communications, internal activities, and accessible corporate programs and benefits.

 

Key Responsibilities:

• Administration and development of internal communication channels (Slack, PeopleForce, corporate email, internal portal): communication planning, preparation of news, announcements, digests, moderation, and maintaining a consistent tone of voice.
• Creation of clear and engaging content, ensuring regularity and relevance of internal communications.
• Organization and coordination of internal events, contests, challenges, and engagement activities (online and offline), support of employee recognition programs.
• Contributing to the development of a positive employee experience across different company locations.
• Administration of benefits programs: coordinating usage, consulting employees, interacting with providers, monitoring utilization, and collecting feedback.
• Preparation of communications and materials related to wellbeing initiatives and new/updated benefits.
• Supporting the internal employer brand: preparing content about company life, working with employee stories, collaborating with Marketing and Recruitment teams.

• Cooperation with People Partners and team managers to launch HR and business initiatives and coordinate cross-team activities.

   

Requirements:

• At least 2 years of experience in internal communications, HR, employer branding, or corporate activities organization.
• Strong written and verbal communication skills.
• Experience in organizing internal events or engagement initiatives.
• Ability to work with large and distributed teams.
• Skills in preparing presentations and informational materials.
• English level: Upper-Intermediate or higher.

We are looking for a Sales Development Representative in our sales department.

This role is for people who want to work on the front line of how the company wins new clients, speaking with potential partners, helping shape opportunities, & supporting the process of turning interest into long-term cooperation.

You will work closely with the sales and marketing teams & be involved in both incoming inquiries & proactive outreach to companies that match our target markets.

Your core responsibilities will include:
— Engaging with potential clients
— Understanding their needs at a high level
— Helping move opportunities forward
— Supporting the preparation of commercial conversations and proposals

Requirements:
— C1 level of spoken & written English
— Ability to hold structured business conversations
— Strong self-organization & multitasking skills
— Readiness to initiate contacts with new people

We are looking for a Project Manager who acts as a true Project Owner — a leader fully responsible for project performance, client satisfaction, and team success.
This role combines strategic thinking, operational excellence, and the ability to turn insights into measurable results.

Key Responsibilities:
Day-to-Day Operations & Performance Management

• Ensure consistent and high-quality delivery of project KPIs.
• Analyze operational data, identify performance gaps, and develop and implement improvement plans.
• Lead the project team, taking full responsibility for both external results and internal operations.
• Manage workforce planning: recruitment, training, scheduling, and resource allocation.
• Oversee project financials — control budgets, ensure cost efficiency, and prepare reports for internal and client use.
• Maintain clear and timely communication within the team and with stakeholders.

Client Relationship & Partnership

• Act as the primary owner of the client relationship — not only participating in, but leading and facilitating strategic meetings, Weekly/Monthly Business Reviews, and regular syncs.
• Build trust-based, partner-level relationships with key decision-makers.
• Proactively manage client expectations, identify risks, and ensure Key Client Satisfaction through transparency, reliability, and continuous improvement.

Strategic Management & Development

• Define and execute the long-term project strategy, fully aligned with client goals and company vision.
• Identify and implement opportunities for scaling, process optimization, and innovation.
• Translate strategic goals into actionable roadmaps with measurable outcomes.
• Anticipate operational challenges and design preventive actions to ensure sustainable delivery.

Cross-functional Leadership

• Collaborate effectively with internal departments — Operations, Training, QA, IT, and People teams.
• Ensure alignment and smooth communication between client and internal teams.

• Promote a culture of ownership, accountability, and continuous improvement across the project.

   

Requirements:

• 2+ years of experience as a Project Manager, Delivery Manager, or similar role in customer support, e-commerce, ride-hailing, or delivery projects.
• Proven track record of owning project results and managing large-scale operations.
• Strong analytical mindset and ability to make data-driven decisions.
• Excellent communication, negotiation, and leadership skills.
• Confident user of MS Power Suite (Excel, Power BI, PowerPoint, Teams, etc.).
• English — Fluent / Advanced level (verbal and written) — communication with a British decision-maker and key stakeholders.

    We are looking for an experienced Head of Analytics / Analytics Manager to lead the development and maintenance of company-wide reporting, manage core data sources, and drive the implementation of modern analytics and AI-enabled solutions. 
    This role combines hands-on expertise in Power BI, SQL, and Python with ownership of analytics processes, data quality, and a small analytics team. You will play a key role in ensuring reliable management reporting, supporting business growth, and evolving our analytics ecosystem.


Key Responsibilities

• Design, build, and maintain Power BI dashboards and reports for company management and business stakeholders ;
• Own and manage global data sources, including:
 - HRM system ;
 - Time tracking system ;
 - Agent schedules and workforce data ;

• Fully build and support reporting and data logic for the company’s main project, ensuring data accuracy and consistency ;

• Implement reporting for new projects, including: 
- Connecting to new data sources o Integrating data via APIs ;
- Creating new dashboards and data models; 

• Develop and improve data models and DAX calculations in Power BI ;

• Write and optimize SQL queries and data transformations; 

• Participate in the development of Microsoft Fabric capabilities within existing processes; 

• Coordinate implementation of ML / forecasting solutions together with external vendors; 

• Lead and manage a small team: Reporting & Data Analyst and Operational Analyst;
• Define priorities, distribute tasks, and review results;

• Ensure documentation, stability, and reliability of reporting solutions;

• Collect, process, and analyze Customer Experience (CX) data (CSAT, NPS, CES, QA scores, customer feedback, complaints, etc.)
• Build CX dashboards and analytical views to monitor service quality and customer satisfaction
  
  Required Qualifications
   
• Higher education in IT, Computer Science, Mathematics, Finance, or related field;
• 3+ years of hands-on experience with Power BI;
• Strong and practical knowledge of DAX;
• 3+ years of experience with SQL and building complex queries;
• 1+ year of experience with Python (for data processing / automation / ETL tasks);
• Experience connecting to external systems via APIs;
• Solid understanding of data modeling and BI best practices;
• Experience working with large datasets;
• English level: B1 or higher;

Nice to Have
 

• Experience with Microsoft Fabric (Dataflows Gen2, Lakehouse/Warehouse, Notebooks, Pipelines);
• Exposure to forecasting or machine learning concepts;
• Experience in BPO / Contact Center / Operations analytics;

What We Offer

• Opportunity to build and shape the analytics function
• Direct impact on management decision-making
• Participation in AI-driven analytics transformation
• Professional growth in a fast-scaling company

We are looking for a Compensation & Benefits Manager to join our team. 
In this role, you will be responsible for maintaining and developing compensation and benefits programs, supporting performance and engagement processes, and contributing to a positive employee experience across the full employee lifecycle. You will work closely with HRBPs and CHRO to ensure transparent, competitive, and well-structured rewards and wellbeing initiatives.

Key Responsibilities:

• Сompensation & Benefits:

- Maintain and update employee benefits programs; conduct market analysis and

propose improvements;

- Configure and automate compensation package tracking in HR systems;

- Develop new compensation elements and present the package to employees and

candidates;

- Communicate with service providers, monitor SLA performance, and maintain

documentation;

- Form and monitor benefits budgets; participate in planning wellbeing initiatives;

- Collaborate with HRBP, managers, and employees on compensation and

workplace-related questions.

• Exit Interviews:

- Conduct exit interviews, document reasons for leaving, and assess related risks;

- Prepare regular reports on turnover and engagement trends;

- Provide recommendations to reduce turnover and strengthen the overall Employee Experience;

- Performance & Engagement Evaluation;

- Support Performance Review cycles and the OKR/KPI process;

- Administer engagement surveys (pulse, Q12, internal assessments);

- Analyze results and offer recommendations for development, training, and team

effectiveness.

• Culture & Wellbeing Support:

- Assist with wellbeing programs and internal employee-experience initiatives;

- Develop brief policies/procedures related to compensation and benefits;

- Contribute to creating a positive Employee Experience throughout the full employee lifecycle.

Requirements:

• Upper-Intermediate level of English;
• Confident user of MS Windows and Excel;
• At least 2 year of experience in a similar HR / Compensation & Benefits role;
• Experience working with employee benefits and compensation-related processes;
• Strong business communication and professional correspondence skills;
• Attention to detail, responsibility, and structured written communication.

Key Responsibilities:
 

1) Internal Communications Management

• Support and develop internal communication channels: email newsletters, internal platforms, corporate Facebook page.
• Manage Instagram and other external SMM channels to strengthen the employer brand.

2) Content & Visuals

• Prepare presentations, newsletters, articles, and video materials.
• Create memos, infographics, and branded templates in Canva/Figma.

3) Corporate Initiatives & Events

• Provide organizational and informational support for corporate initiatives.
• Plan and execute online and offline events: corporate celebrations, meetups, teambuildings.

4) Regular Communications & Analytics

• Launch surveys and pulse checks, analyze engagement, and provide improvement recommendations.
• Prepare regular reports on key metrics and major company initiatives.

5) Cross-Functional Collaboration

• Work closely with HR, Marketing, IT, and other departments and project teams.
   

Expectations:
 

• 2+ years of experience in internal communications, HR marketing, or SMM.
• Strong spoken and written English skills (B2+).
• Clear, empathetic written and verbal communication style.
• Experience with Canva, Figma, PowerPoint, or similar tools is a plus.
• Strong organizational skills and ability to manage multitasking projects.
• Proactiveness, initiative, and an analytical mindset.
• Experience working with international teams is an advantage.
   

We Offer:
 

• Competitive salary based on interview results and a transparent bonus system.
• Hybrid work format (offices in Lviv, Dnipro, Poltava, or remote).
• Corporate well-being program and compensation for useful practices (including corporate English).
• Professional development opportunities and participation in strategic HR projects across 5+ countries (Ukraine, Poland, Romania, Bulgaria, Moldova, etc.).
• A friendly, supportive team and an open environment for implementing your professional ideas and ambitions.