Simply Contact

We are looking for a Project Manager who acts as a true Project Owner — a leader fully responsible for project performance, client satisfaction, and team success.
This role combines strategic thinking, operational excellence, and the ability to turn insights into measurable results.

Key Responsibilities:
Day-to-Day Operations & Performance Management

• Ensure consistent and high-quality delivery of project KPIs.
• Analyze operational data, identify performance gaps, and develop and implement improvement plans.
• Lead the project team, taking full responsibility for both external results and internal operations.
• Manage workforce planning: recruitment, training, scheduling, and resource allocation.
• Oversee project financials — control budgets, ensure cost efficiency, and prepare reports for internal and client use.
• Maintain clear and timely communication within the team and with stakeholders.

Client Relationship & Partnership

• Act as the primary owner of the client relationship — not only participating in, but leading and facilitating strategic meetings, Weekly/Monthly Business Reviews, and regular syncs.
• Build trust-based, partner-level relationships with key decision-makers.
• Proactively manage client expectations, identify risks, and ensure Key Client Satisfaction through transparency, reliability, and continuous improvement.

Strategic Management & Development

• Define and execute the long-term project strategy, fully aligned with client goals and company vision.
• Identify and implement opportunities for scaling, process optimization, and innovation.
• Translate strategic goals into actionable roadmaps with measurable outcomes.
• Anticipate operational challenges and design preventive actions to ensure sustainable delivery.

Cross-functional Leadership

• Collaborate effectively with internal departments — Operations, Training, QA, IT, and People teams.
• Ensure alignment and smooth communication between client and internal teams.

• Promote a culture of ownership, accountability, and continuous improvement across the project.

   

Requirements:

• 2+ years of experience as a Project Manager, Delivery Manager, or similar role in customer support, e-commerce, ride-hailing, or delivery projects.
• Proven track record of owning project results and managing large-scale operations.
• Strong analytical mindset and ability to make data-driven decisions.
• Excellent communication, negotiation, and leadership skills.
• Confident user of MS Power Suite (Excel, Power BI, PowerPoint, Teams, etc.).
• English — Fluent / Advanced level (verbal and written) — communication with a British decision-maker and key stakeholders.

    We are looking for an experienced Head of Analytics / Analytics Manager to lead the development and maintenance of company-wide reporting, manage core data sources, and drive the implementation of modern analytics and AI-enabled solutions. 
    This role combines hands-on expertise in Power BI, SQL, and Python with ownership of analytics processes, data quality, and a small analytics team. You will play a key role in ensuring reliable management reporting, supporting business growth, and evolving our analytics ecosystem.


Key Responsibilities

• Design, build, and maintain Power BI dashboards and reports for company management and business stakeholders ;
• Own and manage global data sources, including:
 - HRM system ;
 - Time tracking system ;
 - Agent schedules and workforce data ;

• Fully build and support reporting and data logic for the company’s main project, ensuring data accuracy and consistency ;

• Implement reporting for new projects, including: 
- Connecting to new data sources o Integrating data via APIs ;
- Creating new dashboards and data models; 

• Develop and improve data models and DAX calculations in Power BI ;

• Write and optimize SQL queries and data transformations; 

• Participate in the development of Microsoft Fabric capabilities within existing processes; 

• Coordinate implementation of ML / forecasting solutions together with external vendors; 

• Lead and manage a small team: Reporting & Data Analyst and Operational Analyst;
• Define priorities, distribute tasks, and review results;

• Ensure documentation, stability, and reliability of reporting solutions;

• Collect, process, and analyze Customer Experience (CX) data (CSAT, NPS, CES, QA scores, customer feedback, complaints, etc.)
• Build CX dashboards and analytical views to monitor service quality and customer satisfaction
  
  Required Qualifications
   
• Higher education in IT, Computer Science, Mathematics, Finance, or related field;
• 3+ years of hands-on experience with Power BI;
• Strong and practical knowledge of DAX;
• 3+ years of experience with SQL and building complex queries;
• 1+ year of experience with Python (for data processing / automation / ETL tasks);
• Experience connecting to external systems via APIs;
• Solid understanding of data modeling and BI best practices;
• Experience working with large datasets;
• English level: B1 or higher;

Nice to Have
 

• Experience with Microsoft Fabric (Dataflows Gen2, Lakehouse/Warehouse, Notebooks, Pipelines);
• Exposure to forecasting or machine learning concepts;
• Experience in BPO / Contact Center / Operations analytics;

What We Offer

• Opportunity to build and shape the analytics function
• Direct impact on management decision-making
• Participation in AI-driven analytics transformation
• Professional growth in a fast-scaling company

We are looking for a Sales Development Representative in our sales department.

This role is for people who want to work on the front line of how the company wins new clients, speaking with potential partners, helping shape opportunities, & supporting the process of turning interest into long-term cooperation.

You will work closely with the sales and marketing teams & be involved in both incoming inquiries & proactive outreach to companies that match our target markets.

Your core responsibilities will include:
— Engaging with potential clients
— Understanding their needs at a high level
— Helping move opportunities forward
— Supporting the preparation of commercial conversations and proposals

Requirements:
— C1 level of spoken & written English
— Ability to hold structured business conversations
— Strong self-organization & multitasking skills
— Readiness to initiate contacts with new people

Role description:
We are looking for an Information Security Specialist responsible for administering and maintaining security solutions, monitoring security events, and ensuring compliance with security standards across the company.

Key Responsibilities:

• Administer all technical information security solutions used by the company.
• Monitor events in SIEM, DLP, and antivirus (AV) systems.
• Ensure compliance with information security policies in company offices.
• Participate in checking remote employees for compliance with security requirements.
• Respond to security incidents and participate in their handling.
• Manage access across various systems according to the access matrix.
• Maintain and update DLP, SIEM, and other security system rules.
• Analyze the effectiveness of technical solutions used by the company and suggest improvements.
• Participate in developing and implementing the company’s information security strategy.
•  

Requirements:

• Knowledge and experience with security technologies: SIEM, DLP, EDR/XDR, Firewall, etc.
• Experience with Microsoft 365 ecosystem: Active Directory, SharePoint, Exchange.
• Understanding of vulnerability management, IAM, PAM.
• English level B1 or higher (for reading/writing technical documentation and understanding standards).
•  

Preferred:

• Experience in penetration testing.
• Experience in system administration.
• Experience working in a SOC.
• Understanding of international security standards: ISO 27001, ISO 27701, NIST, HIPAA, CIS2.
•  

We Offer:

• Competitive salary
• Opportunities for professional development and certifications
• Work in an international team with a modern IT environment
• Full remote work options

  We are looking for a B2B Content Writer / Content Marketing Specialist who can create deep, research-driven content. This role is for someone who goes beyond surface-level marketing texts and can translate complex topics into clear, structured, and valuable materials for decision-makers.

 

Responsibilities:
 

• Write whitepapers, research articles, long-form blog posts, and analytical reports on customer support, CX strategy, outsourcing, AI in support, automation, quality management, and operations
• Create scripts for webinars, videos, and expert interviews
• Write LinkedIn posts (thought leadership, insights, opinions)
• Create and improve landing page copy for services and vertical solutions
• Conduct independent research: analyze industry reports, case studies, and trends
• Work closely with subject-matter experts (CX leaders, operations, AI team) to extract insights and turn them into content
• Structure content for SEO (with guidance from SEO specialists)
• Maintain consistent tone of voice and messaging across all materials
   

Requirements:
 

• 2+ years of experience in B2B content marketing
• Experience writing for B2B services, SaaS, IT services, or outsourcing companies
• Strong ability to work with complex topics and build logical, well-structured narratives
• Advanced written English (C1)
• Confident research skills
• Ability to write both long-form analytical content and concise marketing copy
• Basic understanding of SEO principles
• Portfolio with examples of long-form B2B content (articles, whitepapers, reports, case studies)
   

Nice to Have:
 

• Experience with CX, customer support, outsourcing topics
• Experience writing scripts for video or webinars
• B2B SMM expertise (LinkedIn, YouTube, etc.)

We are looking for a Compensation & Benefits Manager to join our team. 
In this role, you will be responsible for maintaining and developing compensation and benefits programs, supporting performance and engagement processes, and contributing to a positive employee experience across the full employee lifecycle. You will work closely with HRBPs and CHRO to ensure transparent, competitive, and well-structured rewards and wellbeing initiatives.

Key Responsibilities:

• Сompensation & Benefits:

- Maintain and update employee benefits programs; conduct market analysis and

propose improvements;

- Configure and automate compensation package tracking in HR systems;

- Develop new compensation elements and present the package to employees and

candidates;

- Communicate with service providers, monitor SLA performance, and maintain

documentation;

- Form and monitor benefits budgets; participate in planning wellbeing initiatives;

- Collaborate with HRBP, managers, and employees on compensation and

workplace-related questions.

• Exit Interviews:

- Conduct exit interviews, document reasons for leaving, and assess related risks;

- Prepare regular reports on turnover and engagement trends;

- Provide recommendations to reduce turnover and strengthen the overall Employee Experience;

- Performance & Engagement Evaluation;

- Support Performance Review cycles and the OKR/KPI process;

- Administer engagement surveys (pulse, Q12, internal assessments);

- Analyze results and offer recommendations for development, training, and team

effectiveness.

• Culture & Wellbeing Support:

- Assist with wellbeing programs and internal employee-experience initiatives;

- Develop brief policies/procedures related to compensation and benefits;

- Contribute to creating a positive Employee Experience throughout the full employee lifecycle.

Requirements:

• Upper-Intermediate level of English;
• Confident user of MS Windows and Excel;
• At least 2 year of experience in a similar HR / Compensation & Benefits role;
• Experience working with employee benefits and compensation-related processes;
• Strong business communication and professional correspondence skills;
• Attention to detail, responsibility, and structured written communication.

Key Responsibilities:
 

• Strategic development of new B2B partnerships with enterprise clients, primarily in European and US markets.
• End-to-end ownership of the business development cycle: qualification of inbound requests, discovery, solution shaping, and contract negotiations.
• Acting as a trusted advisor to potential clients: deep understanding of business needs, operational challenges, and decision-making processes.
• Preparation and delivery of high-level company and solution presentations tailored to client business objectives.
• Leading and closing long-cycle B2B deals, including multi-service outsourcing contracts.
• Direct participation in client negotiations, executive-level meetings, and, when required, on-site visits and business trips.
• Participation in tenders, RFPs, and strategic sourcing processes.
• Representation of the company at industry conferences, exhibitions, and professional events.
• Development of partner relationships in assigned regions and building long-term cooperation models.
   

Required Skills and Qualifications:
 

• 2+ years of proven experience in B2B business development or enterprise sales within European or US markets.
• Hands-on experience selling complex services or solutions (BPO, CX outsourcing, SaaS, digital or technology-enabled services is a strong advantage).
• Proven track record of closing high-value B2B deals with long sales cycles.
• Strong consultative selling skills, including stakeholder management, needs analysis, and solution positioning.
• High-level negotiation and presentation skills; ability to communicate confidently with senior and C-level stakeholders.
• English language knowledge: fluent or close to native.

We are actively growing and expanding our team. We invite you to join the Analytics Department as a WFM Scheduling Specialist.

Key Responsibilities:

• Ensure effective scheduling of contact center agents while considering service level targets (FRT, SLA), workload, vacations, and operational requirements;
• Build monthly work schedules for the contact center based on forecasted workload (chats and calls);
• Work within the client’s WFM system;
• Prepare and maintain timesheets;
• Import and manage forecasting data;
• Collaborate closely with the Operations and HR departments to align planned and actual shifts and vacations;
• Maintain and update WFM tools / Excel models, participate in the implementation of new WFM solutions;
• Perform reforecasting (updating workload projections for schedule adjustments).

Required Knowledge and Skills:

• Experience with core and advanced Excel functions and complex formulas used for calculating operational metrics;
• Ability to create Excel reports and forecast results;
• Ability to work in a multitasking environment, stay focused, and maintain accuracy while completing reports over extended periods;
• Experience in planning and scheduling based on workload forecasts;
• English language proficiency at B2 level;
• Understanding the impact of key contact center metrics (AHT, FRT, Shrinkage, Adherence) on scheduling.

Will be an advantage:

• Experience with WFM systems (Verint, Assembled, Genesys, injixo, NICE, Calabrio, etc.);
• Skills in process automation (VBA, Power Automate, Python, SQL are a plus);
• Knowledge of Workforce Optimization / Capacity Management principles.

Key Responsibilities:
 

1) Internal Communications Management

• Support and develop internal communication channels: email newsletters, internal platforms, corporate Facebook page.
• Manage Instagram and other external SMM channels to strengthen the employer brand.

2) Content & Visuals

• Prepare presentations, newsletters, articles, and video materials.
• Create memos, infographics, and branded templates in Canva/Figma.

3) Corporate Initiatives & Events

• Provide organizational and informational support for corporate initiatives.
• Plan and execute online and offline events: corporate celebrations, meetups, teambuildings.

4) Regular Communications & Analytics

• Launch surveys and pulse checks, analyze engagement, and provide improvement recommendations.
• Prepare regular reports on key metrics and major company initiatives.

5) Cross-Functional Collaboration

• Work closely with HR, Marketing, IT, and other departments and project teams.
   

Expectations:
 

• 2+ years of experience in internal communications, HR marketing, or SMM.
• Strong spoken and written English skills (B2+).
• Clear, empathetic written and verbal communication style.
• Experience with Canva, Figma, PowerPoint, or similar tools is a plus.
• Strong organizational skills and ability to manage multitasking projects.
• Proactiveness, initiative, and an analytical mindset.
• Experience working with international teams is an advantage.
   

We Offer:
 

• Competitive salary based on interview results and a transparent bonus system.
• Hybrid work format (offices in Lviv, Dnipro, Poltava, or remote).
• Corporate well-being program and compensation for useful practices (including corporate English).
• Professional development opportunities and participation in strategic HR projects across 5+ countries (Ukraine, Poland, Romania, Bulgaria, Moldova, etc.).
• A friendly, supportive team and an open environment for implementing your professional ideas and ambitions.

Обов’язки:

• Щомісячний розрахунок маржі по проєктах та бізнес-напрямах;
• Проведення факторного аналізу відхилень фактичних показників від бюджету, підготовка висновків і пояснень для менеджменту;
• Розрахунок квартальної маржі по проєктах для визначення розміру бонусів;
• Формування інвойсів по проєктах та контроль їх розсилки клієнтам;
• Щоденна розноска всіх банківських операцій за статтями доходів та витрат;
• Участь в оптимізації методології розрахунку заробітної плати та бонусів;
• Підтримка фінансових моделей проєктів (unit economics, cost structure);
• Участь у вдосконаленні фінансових шаблонів, звітів та процесів автоматизації.
   

Вимоги до кандидата:

• Вища освіта (економіка, фінанси, математика, прикладна математика, статистика);
• Досвід роботи економістом / фінансовим аналітиком від 3 років;
• Знання математичних методів, моделей та основ математичної статистики;
• Відмінне володіння Microsoft Excel: зведені таблиці (Pivot Tables), формули SUMIFS / СУММЕСЛИ, VLOOKUP / ВПР, XLOOKUP, логічні та фінансові функції;
• Аналітичне мислення, уважність до деталей, структурованість;
• Бажано: рівень англійської мови від B1.
   

Буде перевагою:

• Досвід у BPO / аутсорсингу або проєктному бізнесі;
• Розуміння принципів бюджетування та управлінського обліку;
• Досвід участі в автоматизації фінансових розрахунків.