Simply Contact

Key Responsibilities:

• Active search for personnel, especially in the context of mass recruitment (customer support managers, specialists);
• Full-cycle recruitment: sourcing, screening, conducting online and offline interviews, providing feedback;
• Maintaining and updating the candidate database in the CRM system;
• Prompt and transparent communication with candidates at all stages of recruitment;
• Meeting vacancy closure deadlines and planned KPIs;
• Monitoring and analyzing the labor market and exploring new sourcing channels;
• Participating in onboarding programs for new employees (from day one through the probation period).
   

Candidate Requirements:

• At least 1 year of experience in recruitment;
• Knowledge of active sourcing methods (job boards, social media);
• English language proficiency at B2 level or higher;
• Solid skills in Excel, Google Docs, and experience with CRM systems;
• Responsibility and attention to detail;
• Flexibility, proactivity, empathy, and result-oriented mindset;
• Ability to multitask and manage time effectively.
   

What We Offer:

• A truly supportive team;
• Opportunities for growth in various HR directions (recruitment + onboarding + employer branding);
• Access to internal training and mentorship;
• Flexible schedule / possibility of remote work;
• Transparent goals, structured processes, and respect for your initiatives.

Job Responsibilities:
 

• Develop and implement an SEO strategy;
• Optimize website content and structure to improve search engine rankings;
• Conduct technical SEO audits and implement recommendations;
• Identify opportunities to increase organic traffic;
• Monitor and report on the results of SEO campaigns;
• Optimize for LLM-powered answer engines.
   

Key Skills:

• 3+ years of experience as an SEO Specialist;
• Knowledge of tools such as GA4, Google Search Console, Tag Manager, Screaming Frog, Ahrefs, SEMrush, or similar;
• Understanding of search engine algorithms;
• Basic understanding of HTML and the impact of JavaScript on indexing;
• Experience working with Wordpress;
• Analytical thinking and attention to detail;
• Knowledge of the latest SEO trends;
• At least B2 English knowledge.

   We’re looking for HR Business Partner to shape the future of culture and growth at Simply Contact.

   It’s not just about HR. It’s about developing a culture and outstanding employee experience.

Key Responsibilities:

• Act as a strategic advisor to business leaders on people and culture-related decisions, ensuring alignment with organizational goals;
• Lead organizational culture evolution by shaping values-based programs, rituals, and internal campaigns that support engagement, inclusion, and performance;
• Build and scale a data-driven Employee Experience framework, from onboarding through engagement, retention, and internal mobility;
• Act as a key driver of corporate culture: facilitate rituals, team events, and cross-cultural synergy;
• Develop initiatives and communications that promote company values at all levels Support internal communication channels and employer branding content;
• Monitor employee satisfaction and engagement through surveys and follow-up action plans;
• Initiate programs to increase retention, internal mobility, and motivation;

• Collaborate with recruiters to ensure cultural fit and smooth integration for new hires Stay updated on HR trends, tools, and global best practices;

   

What We’re Looking For:

• 2+ years of experience in HRBP / HR Generalist roles within BPO, IT, or service industries;
• Proven experience in driving culture initiatives, internal communication, or team building;
• Strong communication, facilitation, and conflict resolution skills;
• Strategic and structured thinking with a hands-on mindset;
• Ability to multitask and support multiple teams simultaneously;

• Fluency in English and Ukrainian (B2+);

   

What we offer:

• Сompetitor’s salary and bonus system;
• Freedom to create and own high-impact projects;
• Clear KPIs, budget, and support from HR and leadership;
• A company that values people, creativity, and culture as much as results.

We are looking for a Project Manager who acts as a true Project Owner — a leader fully responsible for project performance, client satisfaction, and team success.
This role combines strategic thinking, operational excellence, and the ability to turn insights into measurable results.

Key Responsibilities:
Day-to-Day Operations & Performance Management

• Ensure consistent and high-quality delivery of project KPIs.
• Analyze operational data, identify performance gaps, and develop and implement improvement plans.
• Lead the project team, taking full responsibility for both external results and internal operations.
• Manage workforce planning: recruitment, training, scheduling, and resource allocation.
• Oversee project financials — control budgets, ensure cost efficiency, and prepare reports for internal and client use.
• Maintain clear and timely communication within the team and with stakeholders.

Client Relationship & Partnership

• Act as the primary owner of the client relationship — not only participating in, but leading and facilitating strategic meetings, Weekly/Monthly Business Reviews, and regular syncs.
• Build trust-based, partner-level relationships with key decision-makers.
• Proactively manage client expectations, identify risks, and ensure Key Client Satisfaction through transparency, reliability, and continuous improvement.

Strategic Management & Development

• Define and execute the long-term project strategy, fully aligned with client goals and company vision.
• Identify and implement opportunities for scaling, process optimization, and innovation.
• Translate strategic goals into actionable roadmaps with measurable outcomes.
• Anticipate operational challenges and design preventive actions to ensure sustainable delivery.

Cross-functional Leadership

• Collaborate effectively with internal departments — Operations, Training, QA, IT, and People teams.
• Ensure alignment and smooth communication between client and internal teams.

• Promote a culture of ownership, accountability, and continuous improvement across the project.

   

Requirements:

• 2+ years of experience as a Project Manager, Delivery Manager, or similar role in customer support, e-commerce, ride-hailing, or delivery projects.
• Proven track record of owning project results and managing large-scale operations.
• Strong analytical mindset and ability to make data-driven decisions.
• Excellent communication, negotiation, and leadership skills.
• Confident user of MS Power Suite (Excel, Power BI, PowerPoint, Teams, etc.).
• English — Fluent / Advanced level (verbal and written) — communication with a British decision-maker and key stakeholders.

Key Responsibilities:

• Analyze company business processes (primarily in customer support) and identify opportunities for automation.
• Collect feedback from project managers and teams, and translate it into clear requirements and technical specifications.
• Research the market for AI solutions and automation providers (chatbots, voice-bots, QA automation, RPA).
• Communicate with vendors, evaluate their proposals, and select the most relevant and cost-effective solutions for the business.
• Prepare cost-benefit analyses (e.g., estimating the impact of automation on reducing FTEs on specific projects).
• Translate business needs into technical requirements for IT specialists.

• Support solution implementation and ensure alignment with business objectives.

   

Requirements:

• Experience as a Business Analyst or Product Analyst in BPO, contact centers, or customer support projects.
• Practical understanding of AI and automation tools (at the application level, not development).
• Strong communication skills — ability to interact effectively with both business stakeholders and technical teams.
• Experience working with vendors and evaluating the effectiveness of implemented solutions.
• English language proficiency at B2 level or higher.

We are actively growing and expanding our team. We invite you to join the Analytics Department as a WFM Scheduling Specialist.

Key Responsibilities:

• Ensure effective scheduling of contact center agents while considering service level targets (FRT, SLA), workload, vacations, and operational requirements;
• Build monthly work schedules for the contact center based on forecasted workload (chats and calls);
• Work within the client’s WFM system;
• Prepare and maintain timesheets;
• Import and manage forecasting data;
• Collaborate closely with the Operations and HR departments to align planned and actual shifts and vacations;
• Maintain and update WFM tools / Excel models, participate in the implementation of new WFM solutions;
• Perform reforecasting (updating workload projections for schedule adjustments).

Required Knowledge and Skills:

• Experience with core and advanced Excel functions and complex formulas used for calculating operational metrics;
• Ability to create Excel reports and forecast results;
• Ability to work in a multitasking environment, stay focused, and maintain accuracy while completing reports over extended periods;
• Experience in planning and scheduling based on workload forecasts;
• English language proficiency at B2 level;
• Understanding the impact of key contact center metrics (AHT, FRT, Shrinkage, Adherence) on scheduling.

Will be an advantage:

• Experience with WFM systems (Verint, Assembled, Genesys, injixo, NICE, Calabrio, etc.);
• Skills in process automation (VBA, Power Automate, Python, SQL are a plus);
• Knowledge of Workforce Optimization / Capacity Management principles.

Ми активно розвиваємось та розширюємо команду customer support representative.
 

Ти наш ідеальний кандидат, якщо:

• Знаєш англійську мову (рівень B1 та вище) ;
• Маєш гарні комунікативні навики, готовий (ва) вчитися, розвиватися, швидко засвоювати нову інформацію;

• Досвід роботи в сфері клієнтської підтримки буде перевагою.

   

Чим ти будеш займатися?

• Допомагати пасажирам та водіям у письмовій та усній комунікації;
• Консультувати клієнтів щодо сервісів компанії у письмовій комунікації;
• Вести звітність, робочі документи, реєстри.
   

Що ми пропонуємо?

• Оплачуване навчання;
• Стабільний і своєчасний дохід (ставка + бонус за досягнення реальних KPI);
• Кар'єрне зростання (розвиток як всередині проекту так і в інших структурних підрозділах компанії);
• Повна зайнятість;
• Графік роботи: 5/2, час роботи 09:00—18:00 або 14:00—23:00;
• Комфортний офіс з генератором та стабільним інтернетом; можливість працювати віддалено (за наявності стабільного інтернету та можливості забезпечити себе джерелом енергонезалежності увипадку блекаутів) ;
• Підтримку колег і доброзичливий молодий колектив.