Simply Contact

Job Responsibilities:

• Configure and maintain sandbox environments (Zendesk / Intercom / Gorgias, etc.);
• Test AI solutions (chatbots, translation tools, CRM/helpdesk AI features);
• Run real customer support scenarios and evaluate system performance and quality;
• Configure chatbots and conversational flows within AI platforms;
• Compare and test AI vendors, prepare practical recommendations;
• Provide troubleshooting in test and client environments;
• Support Digital Transformation initiatives and tasks assigned by the team lead;

Candidate Requirements:

• Experience in customer support / BPO (Team Lead, Quality Control, or Senior Agent);
• Strong understanding of support operations (SLA, tickets, communication channels);
• Hands-on experience with CRM / helpdesk systems (Zendesk / Intercom or similar);
• Ability to quickly learn and navigate new systems independently;
• Strong analytical thinking and autonomy;
• English level B2+;

Nice-to-have:

• Basic understanding of APIs / integrations;
• Experience with no-code automation tools (Zapier, Make, etc.);
• Experience with AI tools, chatbots, or LLM-based solutions.
   

We are looking for a Sales Development Representative in our sales department.

This role is for people who want to work on the front line of how the company wins new clients, speaking with potential partners, helping shape opportunities, & supporting the process of turning interest into long-term cooperation.

You will work closely with the sales and marketing teams & be involved in both incoming inquiries & proactive outreach to companies that match our target markets.

Your core responsibilities will include:
— Engaging with potential clients
— Understanding their needs at a high level
— Helping move opportunities forward
— Supporting the preparation of commercial conversations and proposals

Requirements:
— C1 level of spoken & written English
— Ability to hold structured business conversations
— Strong self-organization & multitasking skills
— Readiness to initiate contacts with new people

Key tasks:

• Writing and maintaining up-to-date Information Security Management System (ISMS) documentation;
• Participating in information security incident investigations;
• Conducting internal information security audits;
• Supporting third-party penetration tests, supervisory audits, and certification processes;
• Managing access to company and/or customer systems (if necessary);
• Developing and delivering information security training;
• Implementing information security risk mitigation measures;
• Implementing new information security standards;
• Ensuring GDPR and privacy compliance (updating policies, conducting DPIAs, and data mapping);
• Managing third-party privacy risks and Data Processing Agreements (DPAs);
• Handling data breach protocols and Data Subject Access Requests (DSARs).
   

Core Competencies:

• Knowledge and understanding of network infrastructure;
• Understanding of Information Security Management System (ISMS) principles;
• Experience administering Active Directory-based domains;
• Knowledge of virtualization systems (e.g., VMware, Hyper-V);
• Knowledge of Linux-based servers (Ubuntu);
• Knowledge and understanding of PCI DSS, ISO 27001, and GDPR standards and compliance requirements;
• Practical knowledge of Data Protection principles (DPIA, data mapping, DPAs);
• Experience in developing regulatory and procedural documentation (concepts, policies, regulations, provisions, instructions, etc.);
• Knowledge of risk analysis methods, organizational and technical measures for information protection, as well as related technologies, software, and hardware tools;
• Knowledge and ability to apply best practices in the field of information security and data privacy;
• At least 1 year of professional experience in information security or data protection;
• English proficiency at B2 level.
  
   

We offer:

• Stable salary;
• Convenient work schedule: Monday to Friday, 9:00 AM — 6:00 PM;
• Comfortable working conditions: cozy office or remote work (subject to stable internet and electricity availability);
• Opportunities for growth and development in a dynamic company.

We are building a customer support team for our new project and are looking for a Customer Support Representative who is confident in both spoken and written German and English (B2 or higher).
 

You’re our ideal candidate if you:

• Are fluent in German (B2/C1 level);
• Have strong communication skills and are eager to learn, grow, and quickly grasp new information;
• Have previous experience in customer support (a plus, but not required).
   

What you’ll do:

• Providing customer service to German-speaking customers during incoming calls;
• Responding to inquiries about products in writing;
• Ensuring high-quality customer service and a positive experience when interacting with the service.
   

What we offer:

• Paid training;
• Stable and on-time salary (fixed pay + performance-based bonuses);
• Career development opportunities (within the project or in other company departments);
• Full-time employment;
• Work schedule: Monday to Friday, 10:00–18:00 (Kyiv time);
• Comfortable office or the option to work remotely (with a stable internet connection and backup power during outages);
• Supportive colleagues and a friendly, young team.

Key Responsibilities:

• First-line IT technical support for users;
• Managing and processing user requests in the Service Desk system;
• Configuring and administering Windows operating systems;
• PC setup, deployment, and maintenance;
• Working with system monitoring tools;
• Network equipment administration;
• Creating and maintaining technical documentation.

Requirements:

• Hands-on experience in configuring and administering Windows OS;
• Experience with network equipment administration;
• Strong hardware/PC maintenance and configuration skills4
• Proficiency in English (a plus);
• Experience administering Microsoft 365 (Office 365 EMS) and/or Google Workspace (a plus);
• Attention to detail, responsibility, and strong documentation skills;

What We Offer:

• Stable on-site position in Kyiv (120 Saksahanskoho St.);
• Comfortable work hours: Monday to Friday, 9:00 AM – 6:00 PM;
• Professional development opportunities;
• A friendly, supportive team culture.

You are our ideal candidate if you:

• Have English proficiency at B1+ level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Handle complex requests from fleet partners and drivers, ensuring timely and accurate resolution;
• Collaborate with cross-functional teams (Technical Support, Billing, Customer Support, etc.) to investigate and resolve operational issues;
• Review driver and partner profiles, earnings, and account activity to identify discrepancies and support issue resolution;
• Attend meetings with fleet partners, document key outcomes, and follow up on action items;
• Maintain, update, and analyze operational reports to support the team's daily activities;
• Provide operational support to Fleet Specialists and assist with ad hoc projects and administrative tasks;
• Contribute to process improvements by identifying inefficiencies and suggesting practical solutions.
•  

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);
• Career growth opportunities (development within the project as well as in other structural departments of the company);
• Working schedule: Monday–Friday, 09:00–18:00.