Prestige Motors of Malden

Position Overview

We are looking for a proactive and highly responsive Remote Sales Support Representative to support dealership sales activity through lead management, customer communication, appointment setting, and daily CRM follow-up.

This role is focused on maintaining consistent lead activity, ensuring fast response times, and supporting the sales team by keeping customer communication organised and active throughout the sales process.

The ideal candidate is energetic, persistent, organised, and comfortable working in a fast-paced remote environment aligned with U.S. dealership hours.

Key Responsibilities

Lead Management and Follow-Up

• Maintain continuous follow-up with active and inactive leads.
• Re-engage cold leads and maintain customer communication pipelines.
• Ensure all leads receive timely responses and proper follow-up.

Appointment Setting

• Schedule appointments for the sales team.
• Confirm customer appointments and maintain communication prior to visits.
• Coordinate customer handoff to sales representatives.

CRM Management

• Update CRM records accurately and consistently.
• Maintain detailed notes on customer communication and activity.
• Track follow-up schedules and customer status updates.
• Monitor lead activity to ensure no opportunities are missed.

Sales Team Support

• Assist sales representatives with customer communication and follow-up coordination.
• Support onboarding processes for new sales representatives where required.
• Help maintain accountability and communication flow within the sales team.

Customer Communication

• Communicate with customers via phone, text, email, and CRM systems.
• Answer basic customer questions regarding vehicles and dealership processes.
• Maintain professional and customer-focused communication at all times.

Requirements

• Strong written and spoken English communication skills.
• Strong organisational and multitasking abilities.
• Comfortable handling high volumes of follow-up communication.
• Ability to work independently in a remote environment.
• Comfortable working during U.S. operational hours.
• Experience in BDC, customer support, sales support, or call center environments preferred.

Preferred Qualities

• Strong work ethic and consistency.
• Fast response times and strong attention to detail.
• Positive and energetic communication style.
• Ability to stay organised in a fast-paced environment.
• Comfortable working with repetitive follow-up and CRM tasks.

Working Hours

This role requires availability aligned with U.S. dealership business hours.

Expected schedule:

• Full-time coverage during U.S. operational hours (8:30 AM – 16:30 PM EST)

Compensation

• Negotiable;
• Based on experience;

Position Overview

We are seeking a reliable and highly organised Remote Administrative Support Assistant to help support daily dealership operations through administrative coordination, data management, reporting, and backend operational support.

This role is focused entirely on administrative and operational assistance. 

The ideal candidate is detail-oriented, proactive, comfortable handling repetitive tasks, and able to maintain organisation in a fast-paced remote environment.

Key Responsibilities

Administrative Support

• Handle routine administrative tasks. 
• Complete accurate data entry. 
• Keep internal information organised and up to date. 
• Maintain records, notes, and task updates. 
• Support daily dealership workflow. 
• Help reduce routine manual workload from the dealership manager. 

Task example: “Please update the tracker with the current status of these 5 vehicles and mark which ones are ready, pending parts, or waiting for review.”

Backend Operations Support

• Support operational coordination across the dealership. 
• Help track ongoing tasks and updates. 
• Assist with routine backend processes that do not require physical presence. 
• Make sure important information is visible and easy to access. 
• Help keep daily operations moving when the manager is busy or unavailable. 

Task example: “The manager is with a customer. Please check whether this vehicle has been updated in the system and reply in the team chat.”

Task example: “Please check which cars still need photos, details, parts, or pricing updates and send a short summary.”

Task example: “Find the correct replacement mirror for this vehicle, check availability, and send 2–3 options with price and delivery time.”

Internal Communication Support

• Monitor internal team communication during working hours. 
• Respond in the team chat when needed. 
• Help answer basic operational questions. 
• Flag important issues to management. 
• Make sure simple questions or tasks do not remain unanswered. 

Task example: “Please check the chat and list all unresolved questions related to today’s vehicles.”

Simple Daily Updates

• Prepare short operational updates when needed. 
• Share basic information from internal systems with the team. 
• Help management maintain visibility over daily activity. 
• Keep reporting simple, clear, and consistent.

Requirements

• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks simultaneously.
• Comfortable working independently in a remote environment.
• Good written communication skills.
• Experience with spreadsheets, CRM systems, and administrative tools preferred.
• Strong time-management and task-prioritisation skills.

Preferred Qualities

• Reliable and consistent work ethic.
• Process-oriented mindset.
• Comfortable performing repetitive administrative tasks accurately.
• Ability to work efficiently with minimal supervision.
• Fast learner with strong problem-solving skills.

Working Hours

This role requires availability aligned with U.S. operational hours.

Schedule:

• 8 am – 4 pm EST

Compensation

• Compensation based on experience and responsibilities.
• Opportunity for long-term growth within the company.

Part-time – Remote

Who we are?

Vogelkop is a real estate development and construction company focused on residential projects in premium locations.

We acquire land and properties, redesign and rebuild them, and bring projects from concept to completion.

We already have multiple completed and ongoing projects, along with a large library of raw content such as drone videos, construction progress footage, behind-the-scenes materials, site updates, and project visuals.

Now we need someone who can turn this material into a clear content direction, structured content plan, and consistent digital presence.

The goal of this role is to become our internal content engine. Someone who can understand the company, create strong content ideas, plan what should be published, and coordinate the right people to execute it.

What will you do?

• Create monthly content plans for Instagram;
• Develop creative content ideas based on our real estate and construction projects;
• Decide what should be posted, why it should be posted, and how each post connects to the wider brand story;
• Turn raw project materials into clear content briefs for editors, copywriters, designers, or internal team members;
  (!) We will not require you to create, edit, and write content. There will be a dedicated team for it which you will be a part of.
• Coordinate a small content team or freelancers to make sure tasks are completed properly;
• Give clear direction on the hook, story angle, visual style, and purpose of each piece of content;
• Build a simple and practical content system that can be followed consistently;
• Organise content around project progress, behind-the-scenes updates, educational posts, credibility content, and before/after materials;
• Manage the posting schedule and make sure content is prepared on time;
• Review content before publishing to make sure it fits the brand direction;
• Track basic performance and suggest what should be improved or tested next;
• Help build a digital presence that works as a portfolio and lead-generation channel;

What success looks like?

• A clear monthly content plan is created and followed consistently
• Raw construction and real estate materials are turned into strong content ideas and clear briefs
• Editors, copywriters, and other team members understand exactly what needs to be done
• Content is published consistently without the founders needing to micromanage every step
• The brand develops a clear voice, style, and storytelling direction
• Instagram, TikTok, and YouTube Shorts begin to show steady improvement in engagement and profile activity
• The company’s social media becomes a credible digital portfolio for completed and ongoing projects
• The content system becomes organised, repeatable, and easy to manage as the company grows

Role Details

• Part-time, remote role.
• You work directly with the founders and coordinate with the relevant people involved in content production.
• This is not a video editing role.
• This is not a copywriting role.
• The main responsibility is content planning, creative direction, task coordination, and small team management.
• Compensation is negotiable, depending on experience and execution level.
• Long-term collaboration is preferred for the right person.

Required Experience

• Experience managing social media content or content calendars
• Strong understanding of short-form content for Instagram, TikTok, and YouTube Shorts
• Ability to create clear content plans and creative directions
• Ability to turn raw project materials into structured content ideas
• Experience coordinating freelancers, editors, copywriters, designers, or small creative teams
• Good organisational and communication skills
• Understanding of storytelling for business, real estate, construction, architecture, or similar industries
• Ability to work independently and keep content moving without micromanagement
• Comfortable reviewing content and giving feedback to improve quality
• Solid written English

How to Apply

Please send:

• A CV
• Links to social media accounts, content plans, or projects you have managed
• A short explanation of how you would turn raw construction footage into a 4-week content plan