Konexta

About the Role

We are looking for a proactive and resourceful User Support Manager to build and own our customer support function from the ground up.

This is not just a support role—you will be responsible for creating efficient support processes, implementing AI-driven automation, improving the customer experience, and providing valuable insights to Product and Engineering teams.

If you enjoy solving user problems, optimizing workflows, and working in a fast-growing product company, we’d love to meet you.

Responsibilities

Manage customer support across multiple channels (email, in-app, web).

Deliver fast, professional, and empathetic responses to users.

Build and optimize support workflows using tools like Intercom, Zendesk, or similar platforms.

Implement AI-powered automation (chatbots, macros, routing, workflows).

Analyze customer conversations to identify recurring issues and product improvement opportunities.

Work closely with Product, Engineering, CRM, and Marketing teams.

Create and maintain a comprehensive Help Center, FAQ, and internal documentation.

Define and monitor support KPIs (CSAT, First Response Time, Resolution Time).

Improve support processes to increase efficiency while maintaining high customer satisfaction.

Assist users with billing, subscriptions, payment, and account-related issues.

Requirements

2+ years of experience in Customer Support, Customer Success, or a similar client-facing role.

Excellent written and spoken English (C1/C2).

Hands-on experience with Intercom, Zendesk, or similar customer support platforms.

Experience with workflow automation and AI-powered support tools.

Strong analytical mindset and ability to work with support metrics.

Excellent organizational and communication skills.

Ability to manage a high volume of tickets without compromising quality.

Customer-first attitude with strong problem-solving skills.

Nice to Have

Experience in mobile apps, gaming, streaming, SaaS, or digital media.

Experience with Braze, Mixpanel, or similar analytics/CRM platforms.

Experience building a support department from scratch.

Experience supporting subscription-based products.

Understanding of Apple App Store and Google Play payment ecosystems.

What We Offer

Competitive salary.

Fully remote work.

Opportunity to build and lead the support function from day one.

Fast-paced international environment.

Career growth in a rapidly scaling product company.

High level of ownership and direct impact on the product and customer experience.

Ideal Candidate

We’re looking for someone who combines strong customer communication skills with operational thinking. You should be comfortable working independently, improving processes, leveraging AI to automate repetitive tasks, and collaborating across teams to create an outstanding user experience.

Film Director & Showrunner (AI-Tech Approach)

We are looking for a visionary Film Director & Showrunner to lead the creation of high-end short-drama series. This role is for a cinematic powerhouse who understands deep storytelling, blocking, and dramatic structure, but is also ready to embrace Generative AI as their primary production engine.

You don’t need to be a software engineer, but you must be digitally native and tech-curious. We need a storyteller who can translate a traditional director’s "eye" into the world of AI-assisted filmmaking, turning scripts into seamless, prestige-quality visuals.

The Role

As the lead creative, you will act as a "one-person studio." You’ll take a project from concept to final master, using AI tools to build worlds, maintain character consistency, and direct virtual "performances." You are the bridge between classic film theory and the future of automated production.

Responsibilities

* Showrunning & Vision: Lead the narrative strategy and maintain a cohesive "look and feel" across a complete short drama series.

* Directorial Leadership: Apply your mastery of lighting, composition, and performance to AI outputs, ensuring they mirror the quality of high-end television.

* Creative Asset Management: Use AI-assisted tools to build storyboards, shot lists, and backplates that align with your directorial vision.

* Technical Execution: Personally responsible for the final "director’s cut." While you’ll have support, you should be comfortable getting hands-on with generation, assembly, and refinement.

* VFX & Polish: Oversee (and perform) the cleanup of AI artifacts to ensure visual consistency and a seamless cinematic experience.

* Ethical Oversight: Ensure all content meets brand guidelines and respects intellectual property standards.

Requirements

* Professional Directing Background: Proven experience as a Film Director or Showrunner with a portfolio that demonstrates a deep grasp of "the language of film."

* Cinematic Mastery: An expert understanding of film theory, pacing, and how to evoke human emotion through a lens.

* Tech-Savvy Mindset: You should have a basic, functional understanding of AI tools (like Midjourney, Runway, or Luma) and a massive appetite to learn more. You aren't afraid of new interfaces or evolving workflows.

* NLE Proficiency: Expert-level skills in industry-standard software like Adobe Premiere Pro, DaVinci Resolve, or Avid.

* Post-Production Knowledge: High-level proficiency in After Effects or similar tools for masking, compositing, and "fixing it in post."

* Adaptability: The ability to find creative workarounds for the current limitations of AI technology.

Bonus Skills

* Experience with AI audio/music tools (e.g., ElevenLabs, Udio, Suno).

* A "hacker" mentality—someone who loves testing new tools the day they drop.

Position: IT Recruiter (Remote)

Company: Konexta Agency

Location: Remote

Employment Type: Full-time

Role Overview

We are looking for a proactive IT Recruiter to manage end-to-end recruitment processes for international tech clients. The role requires strong sourcing expertise, ownership mindset, and the ability to close complex technical positions remotely.

Key Responsibilities

• Build and maintain a strong candidate pipeline using LinkedIn, job boards, referrals, and direct sourcing.

• Conduct structured screening interviews and competency-based evaluations.

• Coordinate technical interviews and ensure timely feedback loops.

• Manage offer negotiations and support candidates through the onboarding stage.

• Maintain accurate reporting and recruitment analytics.

Requirements

• Strong sourcing and headhunting skills.

• Ability to work independently in a fully remote environment.

• Strong communication and stakeholder management skills.

What We Offer

• Fully remote work format.

• Competitive compensation with performance-based bonuses.

• Access to international clients and diverse tech projects.

• Career growth opportunities within a scaling recruitment agency.

• Structured processes and a results-driven team culture.

Location: Remote

Employment type: Full-time / Part-time (flexible)

Role Overview

Konexta Agency is scaling its recruitment delivery pipeline and is looking for a Researcher — IT Recruitment Assistant. This role is a core operational function focused on talent mapping, candidate sourcing, and market intelligence. You will work closely with recruiters, enabling faster and higher-quality hires for IT roles.

This position is execution-driven, data-oriented, and designed for someone who wants to grow into a full-cycle recruiter or talent strategist.

Key Responsibilities

• Conduct proactive sourcing of IT candidates (LinkedIn, GitHub, job boards, niche communities)

• Build and maintain talent pipelines for current and future vacancies

• Perform CV screening and initial candidate qualification

• Map IT talent markets by role, location, and tech stack

• Maintain and update candidate data in ATS/CRM systems

• Prepare shortlists and candidate briefs for recruiters

• Support recruiters with ad-hoc research and competitor benchmarking

Requirements

• Strong interest in IT recruitment and talent research

• Understanding of basic IT roles, technologies, and tech stacks (or fast learner)

• Experience with LinkedIn sourcing and Boolean search is a plus

• High attention to detail and structured thinking

• Ability to work with large volumes of data and maintain accuracy

• Good written English; verbal English is a plus

• Self-managed, reliable, and deadline-oriented

Nice to Have

• Previous experience as a Researcher, Sourcer, or Recruitment Assistant

• Experience working with ATS systems

• Background in HR, recruiting agencies, or tech projects

What We Offer

• Remote-first working model

• Clear growth path into IT Recruiter or Talent Partner roles

• Hands-on exposure to real hiring cases in international markets

• Performance-based compensation growth

• Process-driven environment with room for optimization and innovation

The Business Analyst (BA) within the IT team acts as a critical bridge between business stakeholders and technical teams, ensuring that business needs are accurately translated into effective technology solutions. Working closely with finance, operations, and regional teams, the BA gathers, analyzes, and documents requirements, aligning them with organizational goals and regulatory standards.

This role involves collaborating with cross-functional teams to identify process improvements, define functional specifications, and support the delivery of IT initiatives that enhance financial systems, reporting, and operational efficiency. The BA plays a key role throughout the project lifecycle - from initial discovery and requirements gathering to testing, implementation, and post-release support.
 

Key responsibilities include:

• Partnering with business stakeholders to understand needs, challenges, and opportunities
• Translating business requirements into clear functional and technical specifications
• Facilitating communication between business and IT teams to ensure shared understanding
• Supporting solution design, testing (UAT), and implementation activities
• Ensuring compliance with financial regulations and regional (LATAM) requirements
• Identifying process optimization opportunities and driving continuous improvement
   

The ideal candidate combines strong analytical thinking with excellent communication skills, has experience in financial services, and ideally in credit/lending companies.

We are a fast-growing mobile entertainment platform redefining how people consume
scripted content. We create premium, short-form, vertical series designed for modern viewing
habits: fast-paced, immersive, mobile-first, and always available on demand.

We are seeking talented storytellers ready to pioneer the exciting world of vertical
dramas. In this role, you will master a unique, high-velocity narrative format. Don't worry
about the learning curve—we provide comprehensive training! If you have a solid
foundation in screenwriting, a passion for compelling narratives, a collaborative spirit,
and a comfort with technology, your place is with us.
 

Key Responsibilities
● Lead the entire writing lifecycle from initial concept and loglines to final script
delivery.
● Write under the continuous guidance of a script editor and participate in weekly
team sessions.
● Utilize advanced workflow software and daily AI tools to optimize your creative
process.
● Participate in regular, company-led training to master the dynamic rules of the
vertical format.

Job Requirements
● Demonstrated background in screenwriting and plot development.
● Prior experience in vertical formats is welcomed but not required.
● Deep understanding of conflict building, sharp dialogue, and creating emotional
character connections.
● Eagerness to adapt to a completely new medium with its own specific constraints
and high-velocity pacing.
● Comfort working with AI tools, task management software, and a natural aptitude
for learning new digital systems.
● Proven track record of successful collaboration within a fast-moving, evolving
team environment.
● Ability to thrive under tight deadlines and deliver high-quality outputs at a high
work velocity.

We are a fast-growing mobile entertainment platform redefining how people consume
scripted content. We create premium, short-form, vertical series designed for modern viewing
habits: fast-paced, immersive, mobile-first, and always available on demand.

The Role
We are seeking an AI Creative Project Manager to shape the fast-paced, rapidly growing world
of mobile micro-drama. Our series—including characters, environments, wardrobe, and overall
visual identity—are generated entirely via Generative AI and produced by global partners. This
is not a traditional writing or directing role; instead, you will act as a high-level creative
gatekeeper. You will review AI-generated episodes, identify creative bottlenecks, and provide
precise direction to elevate the final output.

Key Responsibilities
● Build and maintain production folders using Gen-AI tools to ensure consistency across
characters, locations, and wardrobe.
● Watch and review AI-generated micro-drama episodes.
● Audit critical creative aspects like acting, emotion, pacing, editing, sound, music, color,
lighting, continuity, and visual believability.
● Identify issues and opportunities to maximize audience retention, delivering precise,
actionable recommendations.
● Submit detailed, organized feedback via Excel logs, tracking episode numbers, precise
timecodes, and targeted notes.

Job Requirements
● Degree in Film, Cinema, or related fields.
● 5–10 years in long-form, narrative or scripted content, ideally as a Script Supervisor,
Script Editor, Director, or Showrunner.
● Deep understanding of micro-drama dynamics, including dramatic structures, fast pacing,
returning genres, character archetypes, and cliffhangers.
● Strong analytical skills to gauge viewer engagement and translate user behavior into

actionable creative direction.
● Professional working proficiency in English at an intermediate to high level.
● Familiarity with or strong openness to integrating Gen-AI tools into modern creative
pipelines.

About the Role

We are looking for a highly organized and detail-oriented Post Production Coordinator / Traffic & Administration Specialist to support our Creative Marketing team. This role combines post-production operations, traffic management, administrative coordination, and technical workflow support to ensure our creative processes run smoothly and efficiently.

Responsibilities

Manage and coordinate the technical side of creative operations, including file transfers, cloud storage, project organization, and workflow maintenance.

Oversee software licenses, subscriptions, user access, and related administrative processes.

Support and maintain internal automations and operational tools used by the Creative Marketing team.

Coordinate asset delivery between editors, designers, marketers, and external partners.

Track project statuses, deadlines, and team workloads to ensure efficient traffic management.

Create and maintain organized documentation, workflows, and operational procedures.

Assist with reporting, data tracking, and administrative tasks using Excel and Office tools.

Serve as a central point of coordination for operational and technical needs within the department.

Identify workflow inefficiencies and propose process improvements.

Requirements

Exceptional organizational skills and strong attention to detail.

High level of English (written and verbal).

Strong proficiency in Microsoft Excel and Office Suite (Word, PowerPoint, Outlook).

Experience working with digital files, cloud platforms, and administrative systems.

Familiarity with video production and post-production workflows.

Ability to manage multiple projects and priorities simultaneously.

Strong problem-solving skills and a proactive mindset.

Excellent communication and coordination abilities.

Nice to Have

Experience working in a creative, marketing, media, or content production environment.

Familiarity with project management tools and workflow automation platforms.

Basic understanding of video editing software and post-production processes.

This role is ideal for someone who thrives on organization, enjoys building efficient processes, and wants to play a key operational role in a fast-paced Creative Marketing department.

We are looking for an experienced Python Web Scraping Engineer to build and maintain scalable data extraction systems. You will develop robust web scrapers, automate data collection workflows, and help create market intelligence solutions by aggregating and analyzing large volumes of web data.

Responsibilities

• Design, develop, and maintain web scraping solutions using Python.
• Extract, process, and validate data from multiple web sources.
• Handle website protection mechanisms and ensure scraper reliability.
• Integrate and manage residential proxy solutions.
• Build automated data pipelines and load data into BigQuery.
• Deploy and monitor scraping services using Google Cloud Run.
• Optimize scraper performance, scalability, and data quality.
• Collaborate with stakeholders to define data collection requirements.

Requirements

• 4+ years of commercial experience with Python.
• Proven experience building and maintaining web scrapers.
• Strong understanding of HTTP, HTML, CSS Selectors, XPath, and web technologies.
• Experience with scraping frameworks and tools such as Scrapy, Playwright, Selenium, BeautifulSoup, or similar.
• Experience working with proxy networks and IP rotation.
• Solid SQL skills and experience with BigQuery or other data warehouses.
• Experience with cloud platforms, preferably Google Cloud Platform (GCP).
• Ability to troubleshoot, optimize, and maintain large-scale scraping operations.
• Intermediate or higher English level.

Nice to Have

• Experience with Scrapling.
• Experience deploying applications with Google Cloud Run.
• Docker and containerization experience.
• Experience building ETL/data pipeline solutions.
• Familiarity with data analytics and market intelligence projects.

What We Offer

• Competitive compensation.
• Fully remote work environment.
• Flexible working hours.
• Opportunity to work on large-scale data collection and analytics projects.
• Direct impact on technical decisions and system architecture.

We are an innovative company in the digital entertainment space (short drama series), specializing in next-generation short-form video content. Having already achieved millions of downloads, we are rapidly gaining traction in the global market.

We are cracking the formula for the next dominant entertainment format — mobile-first micro-series. In a market already generating over 2.3B downloads, the company broke into the US Top 10 highest-grossing apps in under a year (while still in stealth mode), by combining Hollywood-grade production with an AI-driven engine that continuously optimizes storytelling for retention, engagement, and monetization.

We are a startup that has already raised millions in funding.

 

Film Director & Showrunner (AI-Tech Approach)

We are looking for a visionary Film Director & Showrunner to lead the creation of high-end short-drama series. This role is for a cinematic powerhouse who understands deep storytelling, blocking, and dramatic structure, but is also ready to embrace Generative AI as their primary production engine.

You don’t need to be a software engineer, but you must be digitally native and tech-curious. We need a storyteller who can translate a traditional director’s "eye" into the world of AI-assisted filmmaking, turning scripts into seamless, prestige-quality visuals.

The Role

As the lead creative, you will act as a "one-person studio." You’ll take a project from concept to final master, using AI tools to build worlds, maintain character consistency, and direct virtual "performances." You are the bridge between classic film theory and the future of automated production.

Responsibilities

* Showrunning & Vision: Lead the narrative strategy and maintain a cohesive "look and feel" across a complete short drama series.

* Directorial Leadership: Apply your mastery of lighting, composition, and performance to AI outputs, ensuring they mirror the quality of high-end television.

* Creative Asset Management: Use AI-assisted tools to build storyboards, shot lists, and backplates that align with your directorial vision.

* Technical Execution: Personally responsible for the final "director’s cut." While you’ll have support, you should be comfortable getting hands-on with generation, assembly, and refinement.

* VFX & Polish: Oversee (and perform) the cleanup of AI artifacts to ensure visual consistency and a seamless cinematic experience.

* Ethical Oversight: Ensure all content meets brand guidelines and respects intellectual property standards.

Requirements

* Professional Directing Background: Proven experience as a Film Director or Showrunner with a portfolio that demonstrates a deep grasp of "the language of film."

* Cinematic Mastery: An expert understanding of film theory, pacing, and how to evoke human emotion through a lens.

* Tech-Savvy Mindset: You should have a basic, functional understanding of AI tools (like Midjourney, Runway, or Luma) and a massive appetite to learn more. You aren't afraid of new interfaces or evolving workflows.

* NLE Proficiency: Expert-level skills in industry-standard software like Adobe Premiere Pro, DaVinci Resolve, or Avid.

* Post-Production Knowledge: High-level proficiency in After Effects or similar tools for masking, compositing, and "fixing it in post."

* Adaptability: The ability to find creative workarounds for the current limitations of AI technology.

Bonus Skills

* Experience with AI audio/music tools (e.g., ElevenLabs, Udio, Suno).

* A "hacker" mentality—someone who loves testing new tools the day they drop.

Ми в пошуку Лідогенератора на UpWork та LinkedIn. 

Пропонуємо:

• стабільну виплату ЗП (зростає по мірі набуття професійних навичок у нашій сфері);
• віддалену роботу
• допомога куратора у всіх пітаннях на етапі стажування;
• кар'єрне зростання;
• дружній колектив та толерантний керівник.

Що важливо:

• Попередній досвід роботи з UpWork та LinkedIn є плюсом.
• Знання англійської мови на рівні не нижче Intermediate.
• Хороші письмові навички англійською мовою.