Fidel Partners

About Us:

We are a fast-growing iGaming company launching the Crypto Casino Project, where we combine cutting-edge technology with engaging player experiences. To drive user retention and loyalty, we are looking for an experienced Head of Retention to lead the development and execution of strategies that enhance customer loyalty, increase lifetime value, and reduce churn. This is a pivotal role in ensuring the long-term success and sustainable growth of our project.
 

What Experience Is Important to Us

• 4+ years of experience in user retention, preferably in online gambling or fintech.
• Proven success in creating and implementing effective retention strategies.
• Deep knowledge of CRM systems and hands-on experience managing them.
• Strong analytical skills and the ability to work with large datasets to identify trends and opportunities.
• Experience designing and managing loyalty programs to boost user engagement.
• Expertise in email marketing, SMS, and push notifications, including best practices and optimization techniques.
• Proficiency with data analytics and visualization tools to track and improve key metrics.
• Solid understanding of user personalization and segmentation principles.
• Excellent communication skills and a proven ability to collaborate with cross-functional teams.
   

What You Will Do

• Develop and implement a comprehensive retention strategy to maximize player loyalty and engagement.
• Manage and optimize loyalty programs to increase player lifetime value (CLV) and reduce churn.
• Analyze user behavior to identify patterns and opportunities for improvement, tailoring experiences through personalization and segmentation.
• Plan, launch, and optimize CRM campaigns across multiple channels, including email, SMS, and push notifications.
• Design and execute win-back campaigns targeting inactive or lapsed players to boost reactivation rates.
• Monitor and analyze retention metrics (e.g., retention rate, churn rate, reactivation rate) and implement strategies to improve them.
• Collaborate with marketing, product, and analytics teams to align retention strategies with broader business goals.
• Develop early warning systems to identify at-risk users and implement proactive retention tactics.
• Lead and mentor a team of retention specialists, ensuring their growth and alignment with company objectives.
• Conduct A/B testing to refine loyalty programs, campaigns, and retention strategies for maximum impact.
• Provide regular reports to leadership on retention initiatives, performance metrics, and opportunities for improvement.
• Stay ahead of industry trends and leverage innovative approaches to address the unique challenges of a crypto casino.
   

Why You Should Join Us

• Exciting opportunity: Lead the retention strategy for a groundbreaking project that combines iGaming and cryptocurrency.
• Career growth: Take on a leadership role with significant impact in a fast-paced, innovative environment.
• Flexibility: Work remotely with a talented and supportive team that values innovation and creativity.
• Competitive compensation: Your expertise and contributions will be recognized and rewarded.
• Make an impact: Be part of a growing company where your work directly contributes to the success of the project.
   

If you are passionate about driving user loyalty and building innovative retention strategies, we’d love to hear from you!

igTalents is a full-cycle recruitment agency dedicated to the iGaming industry. We partner with one of the market’s leading iGaming holdings, giving candidates access to unique growth opportunities.

Our mission is to help iGaming professionals find the best roles and unlock their potential, supporting talent at every stage of the journey.

Key Responsibilities

• Own and develop the casino vertical strategy with a strong focus on GGR, LTV, and player retention
• Manage and optimize the casino lobby and CMS (game categories, banners, rankings)
• Plan and launch tournaments, jackpots, and gamification mechanics
• Design and execute bonus and promotional strategies
• Build and maintain relationships with game providers and aggregators, including negotiations
• Monitor key casino KPIs (MAU, DAU, CR, GGR, ARPPU, LTV) and run A/B tests
• Localize the product for African markets based on player behavior and preferences
• Collaborate closely with CRM, marketing, design, analytics, and tech teams

• Perform basic fraud and bonus abuse monitoring

   

Requirements

• 1.5+ years of experience as a Casino Manager, Head of Casino, or Gaming Manager in iGaming
• Proven experience working with game providers and aggregators
• Hands-on experience with tournaments, bonuses, and promotional campaigns
• Strong understanding of casino KPIs and bonus economics
• Experience working with casino CMS and lobby setup
• Data-driven mindset and experience with A/B testing
• Experience with Tier-2 / Tier-3 markets is a strong plus
• English level: Intermediate or higher
  Why you should join us:
• You will have the chance to influence the product and assemble a team that fits your vision.
• Absence of micromanagement, hierarchy; fast decision-making speed.
• Competitive salary and incentives for your contribution and result.
• Our main working schedule: 10:00 - 19:00 (UTC+2), fully remote plus coworking space payment worldwide.
• The opportunity to participate in the company's internal events: open negotiations and product meetings.
• Perks such as paid sick leave and vacations, plus additional day off in honor of your birthday.

As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

igTalents is a full-cycle recruitment agency dedicated to the iGaming industry. We partner with one of the market’s leading iGaming holdings, giving candidates access to unique growth opportunities. 

Our mission is to help iGaming professionals find the best roles and unlock their potential, supporting talent at every stage of the journey.

What experience is important:

• 3–5+ years of experience in CRM/retention/email marketing in iGaming (casino/betting);
• Practical experience working with at least the following channels: Email/Push/In-app/SMS;
• Experience in building a multi-channel strategy from scratch and achieving measurable growth: CR / LTV / deposits;
• Deep understanding of iGaming metrics: GGR / NGR / Turnover / ARPU / LTV;
• Experience with trigger and automated campaigns;
• StrongA/B testing and data-driven optimization skills;
• Excellent understanding of deliverability and ESP;
• Experience integrating with Smartico / CRM / retention toolsl
• Copywriting skills for a gambling audience (offers, bonuses, urgency)l

• English — Upper-Intermediate+.

   

Responsibilities:

• Development and implementation of end-to-end email/CRM strategies throughout the player's lifecycle
• Management of all types of communications:

Email (promotional, transactional, trigger-based, newsletters, personalized offers), push notifications, in-app messages, SMS, on-site pop-ups, product inbox.

• Advanced audience segmentation:

RFM, behavioral, by GEO, by status (new/active/churned/VIP).

• Creation and testing of creatives:

subject lines, templates, personalization, A/B testing.

• Deliverability control:

SPF/DKIM/DMARC, database cleaning, sender reputation monitoring.

• Email and CRM integration with other channels and tools:

Smartico, CRM, push/SMS/in-app.

• Analytics and reporting:

OR, CTR, CR, ROI, contribution to deposits and LTV, attribution. Reducing churn and increasing repeat deposits through targeted reactivation.

• Localization of content and offers for Southeast Asian markets, taking into account:

language, culture, regulatory restrictions.

Would be a big plus:

• Experience working with Southeast Asian markets: PH, TH, VN, ID, MY;
• Understanding of local payment systems, bonus mechanics, and player behavior
• Experience scaling CRM to new GEOs.

Why you should consider this opportunity

• Remote-first format: Mon–Fri, 10:00–19:00 (UTC+2) — skip the commute.
• Paid vacation & sick leave, plus an extra day off for your birthday.
• Competitive compensation that fairly reflects your expertise and impact.
• Engaging corporate events to learn, share experience, and grow with like-minded professionals.
• No micromanagement: we trust our team, encourage initiative, and keep a flat hierarchy for fast decisions.
• Ongoing professional development: continuous support to build new skills and advance your career.
• Dynamic work environment: a profitable, forward-thinking company where every specialist plays a key role.

🚀 Join one of the strongest teams in iGaming and unlock your full potential!

We are a professional SEO company working with international clients in highly competitive iGaming and casino niches.
Our team of specialists creates and scales SEO strategies for project portfolios where results and a systematic approach truly matter.
We continuously improve our processes, implement cutting-edge optimization methods, and are looking for a Head of SEO who will help us scale the direction and build teams for effective project growth.
 

Key Responsibilities

• Develop and implement SEO strategies for project portfolios and international brands
• Build, manage, and scale teams of SEO specialists, team leads, and experts of various profiles
• Optimize internal processes to scale the SEO direction and increase overall efficiency
• Work with highly competitive geographies, continuously improving approaches and adapting to search engine algorithm updates
• Collaborate with all key departments of the company to ensure effective traffic monetization
   

Requirements

• 5+ years of hands-on experience in SEO
• 2+ years of experience managing SEO teams or SEO directions
• Experience working with large-scale SEO projects and multi-brand structures
• Strong technical SEO expertise (indexing, redirects, canonicals, server responses)
• Practical understanding of Google Core Updates, E-E-A-T, and anti-spam filters
• Experience setting tasks for developers and controlling their execution
• Understanding of a performance-driven approach to SEO and traffic monetization
• Experience in iGaming, casino, affiliate, or other highly competitive niches will be a strong advantage
• Strong analytical and strategic mindset combined with a realistic assessment of team resources and capabilities
   

What We Offer

• A key role in developing the SEO direction of an international holding
• High level of autonomy in strategic decision-making and the opportunity to implement your own ideas
• Long-term cooperation with a stable and fast-growing company
• Direct support from company owners and a senior team with deep SEO expertise
• Flexible cooperation format (in-house or contract), modern tools, and all necessary resources to execute ambitious plans
  
  📩 Ready to build a high-impact affiliate program from the ground up? Send us your CV — let’s talk!

We are an iGaming company with over three years of experience and a team of more than 1300+ specialists. 

Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations. 

Responsibilities

• Develop, launch, and manage bonus campaigns and gamification features
• Independently set up, configure, and optimize bonus mechanics (welcome bonuses, reloads, cashback, free spins, etc.)
• Manage gamification mechanics such as wheels, loot boxes, prize drops, missions, quests, and other engagement tools
• Plan and support promotional activities including tournaments, leagues, and prize draws
• Monitor bonus and gamification performance, player behavior, and campaign efficiency
• Work closely with CRM and analytics teams to ensure full lifecycle bonus and gamification control
• Collaborate with product, marketing, and tech teams to improve engagement mechanics and user experience
• Ensure all promotions and gamification activities are aligned with business goals and player experience

Requirements

• Proven experience as a Promo Manager, Bonus Manager, or Gamification Manager in iGaming
• Hands-on experience with bonus systems and gamification mechanics
• General understanding of tournament mechanics (daily and long-term tournaments, leagues, prize draws)
• Strong knowledge of bonus mechanics and the ability to set them up independently
• Experience working with segmentation and CRM systems (bonus setup, lifecycle control, personalization)
• High level of responsibility, proactiveness, and initiative
• Strong attention to detail and analytical mindset
• Ability to manage multiple campaigns simultaneously

Nice to Have

• Experience working with Smartico or similar gamification/CRM platforms

We Offer

• Opportunity to work in a fast-growing iGaming project
• High level of ownership and impact on player engagement
• Remote-friendly environment and flexible working conditions

Why you should join us:

• We work remotely: Mon-Fri, from 10:00 to 19:00 (UTC+2) – save time by avoiding commuting.
• Paid vacation and sick leave  – we care about your health and timely rest. Additionally, you will have a day off in honor of your Birthday.  
• Competitive salary  – your contribution will be properly valued. 
• Participation in company internal events  – knowledge exchange among colleagues and enhancing your expertise. 
• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.
• 100% guaranteed professional development and acquisition of new skills.

We are a professional SEO company working with international clients in highly competitive iGaming and casino niches.
Our team of specialists creates and scales SEO strategies for project portfolios where results and a systematic approach truly matter.
We continuously improve our processes, implement cutting-edge optimization methods, and are looking for a Head of SEO who will help us scale the direction and build teams for effective project growth.

Key Responsibilities

• Develop and implement SEO strategies for project portfolios and international brands;
• Build and manage teams of SEO specialists, team leads, and experts of various profiles;
• Optimize processes to enable scaling of the SEO direction and increase overall efficiency;
• Work with highly competitive geographies, continuously improving approaches and adapting to search engine algorithm changes;
• Collaborate with all key departments of the company to ensure effective traffic monetization.

Required Skills

• Hands-on SEO experience — from deep understanding of algorithms to technical aspects (redirects, canonicals, server responses, indexing);
• Experience in team or department management — ability to scale processes and effectively lead people;
• Experience working with large website portfolios and multi-brand structures — ability to manage multiple projects and a complex SEO ecosystem;
• Background in competitive niches, especially iGaming / casino / affiliate, where performance and results are critical;
• Strong analytical and strategic mindset combined with a realistic assessment of team resources and capabilities.

What We Offer

• A key role in developing the SEO direction of an international holding;
• Autonomy in strategic decision-making and the opportunity to implement your own ideas;
• Long-term cooperation with a stable company;
• Support from owners and a senior team with deep SEO expertise;
• Flexible cooperation format (in-house / contract), modern tools, and resources to execute ambitious plans.

We are looking for a highly motivated CRM Manager with strong experience in customer lifecycle management, retention marketing, and multi-channel communication strategies. The ideal candidate is data-driven, proactive, and comfortable working in a fast-paced environment.

Key Responsibilities

Develop, launch, and optimize automated retention and reactivation flows across multiple communication channels (Email, SMS, Push Notifications, In-App/Inbox, WhatsApp, Telegram, Viber).

Manage all CRM activities throughout the customer lifecycle: onboarding, engagement, retention, churn prevention, and win-back.

Set up advanced segmentation, targeting, and personalization strategies to improve engagement metrics.

Create and execute email marketing campaigns, including A/B testing and performance optimization.

Work closely with product, marketing, and analytics teams to align CRM initiatives with overall business goals.

Monitor CRM campaign performance and produce clear, actionable insights.

Maintain high delivery, compliance, and quality standards for all communication channels.

Requirements

English level: Upper-Intermediate (spoken) or higher — ability to communicate confidently with international teams.

Strong CRM and Email Marketing expertise — deep understanding of customer journey, segmentations, automation, and performance metrics.

Hands-on experience with Smartico (mandatory).

Proven ability to build and manage automated retention flows and multi-step campaigns.

Highly desirable: prior experience working with crypto casinos or online gambling platforms.

Experience in orchestrating multi-channel communication (Email, SMS, Push, Inbox, WhatsApp, Telegram, Viber).

Strong analytical mindset and proficiency with CRM dashboards, reporting, and optimization tools.

Ability to work independently, meet deadlines, and deliver high-quality results.

Nice to Have

Knowledge of iGaming-specific KPIs and player lifecycle.

Familiarity with bonus systems, gamification, or loyalty programs.

Minimum 2 years of experience as a CRM Manager in iGaming or Gambling.
Strong understanding of online casino and sportsbook platforms, as well as user behavior in the industry.
Proficiency in Customer Journey Mapping (CJM) to design trigger-based and event-driven messaging.
Experience with the CRM systems.
Skilled in using analytics tools to monitor and assess campaign effectiveness.

Ability to segment customer databases, develop personalized offers, and design loyalty programs.
Knowledge of A/B testing methodologies and data-driven optimization practices.
Excellent communication skills for collaborating with cross-functional teams.

Responsibilities:
Develop and implement customer relationship management (CRM) strategies for Online Casino & Sportsbook aimed at retaining customers, increasing engagement, and boosting monetization.
Create, plan, and execute marketing campaigns for segmenting and personalizing user interactions.
Set up and optimize triggered and automated email, SMS, and push notifications for various user segments based on behavior and preferences.
Analyze data on user behavior and activity on the platform to develop individualized offers, bonuses, and promotions.
Work with analytics to evaluate the effectiveness of CRM campaigns and continuously improve strategies based on data.
Optimize the customer journey, design loyalty programs, and develop personalized offers to retain VIP players.
Collaborate with development, marketing, and analytics teams to meet CRM strategy goals and enhance customer experience.
Conduct regular A/B testing of CRM campaigns to improve engagement and retention metrics.
Monitor iGaming industry trends and apply best practices to develop competitive CRM strategies.
Manage the CRM platform and tools for automating marketing activities, including setting up and segmenting customer databases.


We are looking for an experienced and data-driven Casino/Game manager to join our casino management team. The ideal candidate will have a deep understanding of game aggregation platforms, iGaming content, and proven success in managing provider collaborations.

Key Responsibilities:

• Lead the setup and management of games and providers on both platform and frontend websites;
• Organize games into collections and categories based on content strategy; 
• Develop and implement strategies for game positioning, exclusives, and underperforming titles;
• Own the roadmap for new game releases and provider tournaments.
• Ensure timely release of games across all properties;
• Establish and manage collaborations with game providers, including negotiating discounts and promo activities;
• Handle game-related anti-fraud measures, including disabling games from bonus eligibility when needed;

• Own and manage all game-related content and structures across the platform and websites.

   

Requirements:

• Proven experience in casino game management, especially with aggregator platforms;
• Strong understanding of game providers, game setup processes, and iGaming ecosystem;
• Experience conducting successful promotions with providers and achieving revenue-based KPIs;
• Analytical mindset with the ability to take financial responsibility for strategic decisions;
• Technical understanding of integration processes with aggregators and platforms;
• Strong negotiation skills with providers (understanding how GGR and discount models work);
• Experience working with collections, categories, exclusive content, and bonus exclusions;

• Excellent communication skills and the ability to manage a team.

   

Nice to Have:

• Experience with multiple aggregator platforms;
• Deep knowledge of GGR-driven pricing and promotion models;

• Familiarity with anti-fraud systems and responsible gaming.

   

What we offer:

• Work in an innovative company focused on international markets.
• Constant challenges, training, and support for professional development.
• Freedom to make decisions and implement ideas (no micromanagement).
• Work with international markets.
• Remote employment.

igTalents is a full-cycle recruitment agency dedicated to the iGaming industry. We partner with one of the market’s leading iGaming holdings, giving candidates access to unique growth opportunities. 

Our mission is to help iGaming professionals find the best roles and unlock their potential, supporting talent at every stage of the journey.

What experience is important:

• 1+ years of proven experience as a Content Manager, specifically in iGaming;
• Deep experience in copywriting (iGaming CTA texts & SEO-optimized texts);
• Strong hands-on experience with CMS platforms is a must;
• Level of English: at least strong Upper-intermediate (written);
• Experience with iGaming content, such as Casino and Sports Betting -  will be a solid advantage;
• Basic knowledges in UI/UX;
• Basic knowledges in SEO;

• Basic knowledges in customer behaviour and trends.

   

Responsibilities:

• Publication of articles and banners on a website, ensuring quality and meeting deadlines;
• Compose the full pages with the in-house CMS constructor (adding widgets, content-blocks, buttons and CTA-elements);
• Collaboration with designers, CRM and retention specialists;
• Ownership of a content publication calendar: participation in planning and updating;
• Critical thinking, self-dependence, perfectionism

Why you should consider this opportunity

• Remote-first format: Mon–Fri, 10:00–19:00 (UTC+2) — skip the commute.
• Paid vacation & sick leave, plus an extra day off for your birthday.
• Competitive compensation that fairly reflects your expertise and impact.
• Engaging corporate events to learn, share experience, and grow with like-minded professionals.
• No micromanagement: we trust our team, encourage initiative, and keep a flat hierarchy for fast decisions.
• Ongoing professional development: continuous support to build new skills and advance your career.
• Dynamic work environment: a profitable, forward-thinking company where every specialist plays a key role.

🚀 Join one of the strongest teams in iGaming and unlock your full potential!
 

We are a fast-growing startup operating in the iGaming space, currently in the scaling phase. Our product has been live for over a year, with stable metrics and an established promo calendar, while continuously testing and launching new CRM mechanics, bonuses, and gamification features.

The CRM Manager will play a key role in building and developing CRM strategies, user segmentation, communication flows, and personalized offers, working closely with Product, Marketing, and Development teams.

Key Responsibilities

• CRM Strategy & Automation:
  Develop and implement end-to-end CRM strategies, creating automated lifecycle campaigns (welcome flows, deposit streaks, reactivation, churn-prevention) using Customer.io.
• Campaign Execution & Optimization:
  Build and launch CRM campaigns (email, push, SMS, in-app) tailored to user behaviour and lifecycle stage.
• A/B Testing & Continuous Improvement:
  Run A/B tests (subject lines, offers, CTAs, timing) and iterate based on results to improve core metrics.
• Player Segmentation & Personalization:
  Use data to build accurate player segments and personalize communication logic for targeted engagement.
• Metrics Tracking & Analytics:
  Monitor key CRM performance metrics (open rate, CTR, conversion to deposit, retention rate, ARPU, LTV) and report insights for strategy refinement.
• Promo & Bonus Planning:
  Collaborate on bonus mechanics, promotional calendars, and VIP offers that enhance retention and monetization.
• Cross-functional Collaboration:
  Work with product, marketing, analytics, VIP and BI teams to align CRM with product initiatives and overall customer experience.

Requirements

• Experience:
  2+ years of hands-on CRM/retention experience, including at least 1+ year in iGaming/betting on Tier-1 markets.
• CRM Platforms:
  Strong practical experience with Customer.io (preferred), FastTrack, Solitics, Optimove or similar CRM platforms — capable of setting up complex automations and dynamic segments.
• Trigger Campaigns:
  Proven experience building and optimizing lifecycle campaigns (onboarding, deposit streaks, AWOL/Churn, reactivation).
• Data & Metrics:
  Solid analytical skills with experience interpreting campaign performance and player metrics, forming hypotheses and improving KPIs.
• Promo Activities:
  Familiarity with weekly promo mechanics (e.g. streaks, tournaments) and how they integrate with CRM flows.
• Email Fundamentals:
  Understanding of domain reputation, deliverability best practices (DKIM/SPF) and Postmaster processes.
• Content & Design Collaboration:
  Experience working with designers and copywriters; ability to guide and refine content/creative for CRM outputs.

Profile We Are Looking For

• Data-Driven Operator:
  You think in metrics (OR, CTR, conversion, retention) and use data to guide decisions and strategy.
• Experimenter:
  A/B testing isn’t optional — it’s how you validate ideas and improve outcomes.
• Segment Oriented:
  You understand that not all players are the same — and tailor comms accordingly.
• Communicator & Collaborator:
  Able to work cross-functionally and translate business needs into actionable CRM logic.
• Detail-Focused & Proactive:
  You catch what others miss — from copy nuances to anomalies in performance data.

Why you should join us:

• We work remotely: Mon-Fri, from 10:00 to 19:00 (GMT+3) – save time by avoiding commuting.
• Work equipment – everything you need for your productivity and comfort.
• Paid vacation and sick leave – we care about your health and timely rest.
• Cool creative gifts for holidays and events – we know how important it is to delight our employees on special occasions.
• Competitive salary – your contribution will be properly valued.
• Participation in company internal events – knowledge exchange among colleagues and enhancing your expertise.
• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.
• Referral program in the company – build a dream team with us and receive nice bonuses.
  100% guaranteed professional development and acquisition of new skills.
   

Role Purpose

The VIP Team Lead is responsible for the strategic development of the VIP and Pre-VIP segments, driving deposit growth, retention, and LTV of high-value players, as well as managing and improving the performance of the VIP management team.

This role combines operational leadership, analytics, and people management, with hands-on involvement in managing key VIP clients.

Key Responsibilities

VIP Strategy & Development

• Develop and execute the strategy for VIP and Pre-VIP segments.
• Define segmentation rules, VIP matrices, and personalized engagement approaches.
• Monitor and achieve KPIs related to deposits, retention, reactivation, and LTV.
• Optimize bonus mechanics, including reloads, cashback, and exclusive offers.

VIP Team Management

• Lead, coordinate, and develop a team of VIP Managers.
• Set objectives, allocate VIP portfolios, and manage workload and priorities.
• Establish and maintain communication and service quality standards.
• Conduct onboarding, mentoring, and provide regular feedback.

Key VIP Client Management

• Personally manage top-tier VIP players.
• Handle complex cases, escalations, and advanced retention scenarios.
• Oversee personalized offers for high-risk and high-value clients.

Analytics & Reporting

• Analyze core metrics: Net Deposit, GGR, LTV, ARPU, Retention D7/D30.
• Evaluate the effectiveness of VIP campaigns and manager performance.
• Prepare regular management reports for Head of CRM and C-level stakeholders.

Cross-Functional Collaboration

• Collaborate closely with Support, Loyalty, Payments, Antifraud, and CRM teams.
• Contribute to the optimization of VIP service processes.
• Communicate VIP client insights to Product and Marketing teams.

KPIs & Probation Expectations (First 3 Months)

Within the first 3 months, the VIP Team Lead is expected to:

• Fully understand the existing VIP structure, database, and processes.
• Implement a transparent KPI and reporting system for the team.
• Reactivate at least 5–7% of inactive VIP / Pre-VIP players.
• Increase VIP segment deposit activity by +20%.
• Launch 3–5 personalized VIP campaigns.
• Establish consistent team communication and service quality control.

Operational Responsibilities

• Monitor inbound and outbound communications of VIP Managers.
• Ensure SLA compliance and a premium level of service for VIP players.
• Track player activity: deposits, bets, win/loss, and frequency.
• Control bonus accuracy and compliance with limits.
• Manage escalations and non-standard cases.

Required Experience & Skills

• 1.5+ years of experience in VIP / Retention / Account Management
  (iGaming, betting, crypto experience is strongly preferred).
• Proven team leadership experience (Team Lead or Senior role).
• Strong understanding of VIP retention mechanics and bonus economics.
• Excellent analytical skills with a data-driven decision-making mindset.
• Confident user of CRM systems, Telegram, and WhatsApp Business.
• Strong communication and people-management skills.
• English — B2+ (mandatory).
• Russian / Ukrainian — fluent.

Work Format

• Schedule: 5/2 with shift-based coverage.
• Availability for key VIP clients and escalations when required.
• Full accountability for team performance, not just individual results.

We are an iGaming company with over three years of experience and a team of more than 1300+ specialists.

Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.

We’re looking for a Global Support Team Lead to manage an existing support team and launch new support directions across different geos and products.

Goal: ensure high-quality customer support, build scalable onboarding and QA processes, implement standards and KPIs, and deliver fast, professional player support.

Responsibilities

• Lead and develop the current Support team (Live Chat / Helpdesk)
• Launch new support streams for different geos and products
• Build onboarding, training, and knowledge base systems
• Implement QA framework, quality reviews, and feedback
• Set up KPIs and track support performance (SLA, CSAT, FTR)
• Run weekly syncs and provide real-time team support

• Collaborate with KYC, Payments, and Promotions teams

   

First 3 Months Focus

• Deep dive into products (Casino, Live, Sports) and processes
• Analyze team performance and gaps
• Launch structured onboarding and training materials
• Implement QA framework and basic KPI tracking

• Establish regular communication and mentoring

   

Requirements

• 1+ year experience as Support Team Lead / Supervisor
• Gambling / Betting industry background
• Experience with onboarding, QA, and process setup
• Strong customer service mindset
• English B2+ (additional languages are a plus)

• Experience with Intercom, Zendesk, LiveChat, Freshdesk, or similar tools

   

Key Skills

• Casino / Crypto Casino / Sportsbook knowledge
• Training, coaching, and feedback delivery
• KPI-driven management and team leadership

Why you should join us:

• We work remotely: Mon-Fri, from 10:00 to 19:00 (UTC+2) — save time by avoiding commuting.
• Paid vacation and sick leave — we care about your health and timely rest. Additionally, you will have a day off in honor of your Birthday.
• Competitive salary — your contribution will be properly valued.
• Participation in company internal events — knowledge exchange among colleagues and enhancing your expertise.
• Freedom from micromanagement and rigid hierarchies — we make decisions quickly, and you can always reach out for advice directly from any team member.
• 100% guaranteed professional development and acquisition of new skills.
• As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

🚀 Join one of the strongest teams in iGaming and unlock your full potential!

Responsibilities
 

• Build and maintain end-to-end management financial reporting (P&L, Cash Flow, Balance Sheet).
• Collect, structure and analyze financial data based on transactional registers.
• Prepare monthly budgets, financial models and forecasts together with business leads.
• Manage weekly payment calendars and execute payments (fiat & crypto).
• Maintain detailed transaction registers with full supporting documentation (invoices, approvals, budget alignment).
• Perform daily and monthly reconciliations with payment providers, aggregators and partners.
• Prepare financial reports and presentations for senior management.
• Ensure accuracy, transparency and scalability of financial processes.
• Participate in automation and implementation of financial/accounting systems (QuickBooks, Xero or similar).

Requirements
 

• 3+ years of experience as a Financial Manager / Financial Analyst.
• Strong hands-on experience with management accounting and reporting.
• Experience in iGaming / Gambling is highly preferred.
• Mandatory experience working with Tier-1 markets (multi-currency environments).
• Background in IT / SaaS / Marketing-tech is acceptable; FMCG and traditional industries are not.
• Excellent knowledge of Excel / Google Sheets.
• Experience with international accounting systems (QuickBooks, Xero, etc.).
• Understanding of fiat and crypto payment flows.
• High level of accuracy, independence and responsibility.
• Willingness to complete a practical test assignment..
   

Why you should consider this opportunity

• Remote-first format: Mon–Fri, 10:00–19:00 (UTC+2) — skip the commute.
• Paid vacation & sick leave, plus an extra day off for your birthday.
• Competitive compensation that fairly reflects your expertise and impact.
• Engaging corporate events to learn, share experience, and grow with like-minded professionals.
• No micromanagement: we trust our team, encourage initiative, and keep a flat hierarchy for fast decisions.
• Ongoing professional development: continuous support to build new skills and advance your career.
• Dynamic work environment: a profitable, forward-thinking company where every specialist plays a key role.

We are an iGaming company with over three years of experience and a team of more than 1300+ specialists.

Our achievements include 11+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries. The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.  

We are actively expanding and inviting an Affiliate Manager to join our team, who will have complete freedom in decision-making and implementing his ideas.

What we expect from you:

• From 1 year of experience in the gambling vertical (must be recent, within the last 6 months)
• Strong skills in traffic analysis
• Proficiency with Google Docs and large spreadsheets
• Deep understanding of CPI, CPL, CPA, CPM, ROI metrics 
• Experience working with various traffic sources
• Proven success in partner acquisition across FB, YouTube, ASO, In-App (case studies required)
• Experience running landing page tests and working with conversion optimization
• Familiarity with all payment models
• Ability to set up Web IDs and postbacks
• Knowledge of English or other languages will be a plus.

Your responsibilities will be:

• Constantly connect new partners and track the work of all involved partners, achieve and improve conversion rates, because you know exactly how to work with CPA traffic - your main task;
• Attract new partners through various channels and conclude agreements with them on the CPA model;
• Manage our own affiliate network: provide feedback and promotional materials to improve our product, as well as monitor reliable information about our product on their sources, promote our product to the TOP rankings and constantly look for methods to increase traffic;
• Analyze the financial performance of the involved partners;
• Test and analyze new partners, campaigns, and ads to maximize profitability;
• Systematize all elements of your work to grow faster and increase partner traffic;
• Report to the management on the results of work.

Why you should join us:

• You will have the chance to influence the product and assemble a team that fits your vision.
• Absence of micromanagement, hierarchy, fast decision-making speed.
• Competitive salary and incentives for your contribution and result.
• Our main working schedule: 10:00 - 19:00 (UTC+2), fully remote plus coworking space payment worldwide.
• The opportunity to participate in the company's internal events: open negotiations and product meetings.
• Attending top conferences around the world.
• Perks such as paid sick leave and vacations, plus additional day off in honor of your birthday.

As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

Join the best! 🚀