Fidel Partners

Requirements:

•  Minimum 2 years of experience as a CRM Manager in iGaming or Gambling.
• Strong understanding of online casino and sportsbook platforms, as well as user behavior in the industry.
• Proficiency in Customer Journey Mapping (CJM) to design trigger-based and event-driven messaging.
• Experience with the Smartico CRM system.
• Skilled in using analytics tools to monitor and assess campaign effectiveness.
• Ability to segment customer databases, develop personalized offers, and design loyalty programs.
• Knowledge of A/B testing methodologies and data-driven optimization practices.
• Excellent communication skills for collaborating with cross-functional teams.
   

 Responsibilities:

• Develop and implement customer relationship management (CRM) strategies for Online Casino & Sportsbook aimed at retaining customers, increasing engagement, and boosting monetization.
• Create, plan, and execute marketing campaigns for segmenting and personalizing user interactions.
• Set up and optimize triggered and automated email, SMS, and push notifications for various user segments based on behavior and preferences.
• Analyze data on user behavior and activity on the platform to develop individualized offers, bonuses, and promotions.
• Work with analytics to evaluate the effectiveness of CRM campaigns and continuously improve strategies based on data.
• Optimize the customer journey, design loyalty programs, and develop personalized offers to retain VIP players.
• Collaborate with development, marketing, and analytics teams to meet CRM strategy goals and enhance customer experience.
• Conduct regular A/B testing of CRM campaigns to improve engagement and retention metrics.
• Monitor iGaming industry trends and apply best practices to develop competitive CRM strategies.
• Manage the CRM platform and tools for automating marketing activities, including setting up and segmenting customer databases.

Why you should join us:

• You will have the chance to influence the product and assemble a team that fits your vision.
• Absence of micromanagement, hierarchy; fast decision-making speed.
• Competitive salary and incentives for your contribution and result.
• Our main working schedule: 10:00 - 19:00 (UTC+2), fully remote plus coworking space payment worldwide.
• The opportunity to participate in the company's internal events: open negotiations and product meetings.
• Perks such as paid sick leave and vacations, plus additional day off in honor of your birthday.

As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

Fidel Partners is an international iGaming holding operating under the iGaming 360 model, managing the full cycle of a B2C online casino ecosystem.

We develop and scale multiple brands across Africa, LatAm, Asia, and other regions, working with both international and local licenses. We build our own technology and marketing solutions and launch new products from scratch.

Each brand within the group operates as a separate business unit with an autonomous team and a strong focus on local markets. We value fast decision-making, ownership of results, and professional independence.
 

Responsibilities & Scope

In this role, you will be responsible for the full recruitment cycle for iGaming-related positions:

• Full-cycle recruitment: from intake briefing with hiring managers to candidate onboarding
• Hiring across iGaming functions: product, analytics, operations, and C-level
• Independent active sourcing (LinkedIn, databases, professional communities)
• Conducting screening interviews and assessing candidate fit for the iGaming market
• Managing offers, salary expectations, motivation, and cooperation terms
• Guiding candidates through all stages of the hiring process
• Managing candidates and vacancies in the ATS, tracking statuses and timelines
• Ongoing communication with hiring managers and C-level stakeholders
• Analyzing the hiring funnel and contributing to recruitment process optimization
   

Requirements

• 3+ years of recruitment experience, with mandatory experience in iGaming / gambling
• Strong understanding of the market: roles, salary ranges, competitors, and hiring speed
• Experience hiring both technical and non-technical roles
• Ability to manage multiple vacancies simultaneously and prioritize effectively
• Strong communication skills with both candidates and business stakeholders
• English level: Upper-Intermediate or higher
• Experience working with ATS and recruitment analytics is a plus
   

What We Offer

• Work in a fast-growing international iGaming holding
• Competitive salary + KPI-based bonus, with a direct impact on your total compensation
• Opportunity to attend industry-specific iGaming conferences and events
• 18 working days of paid vacation
• 10 working days of paid sick leave
• 1 additional paid day off for your birthday
• Days off on public holidays
• Direct communication with hiring managers and top management
• Minimal micromanagement and a high level of autonomy
• Fully remote work format

We are an iGaming company in an active growth stage, operating in the Latin American market and scaling to new geos. Our product is live and rapidly developing, with a strong focus on data-driven decisions and performance efficiency. 

Your mission:
Drive casino performance through analytics, competitor research, and smart game portfolio management.

What you’ll do:

• Analyze game performance and build action plans based on data
• Research competitors and market trends
• Manage game placement (homepage, categories, top lists)
• Work with internal dashboards and analytics team
• Collaborate with product, tech, content, design, and support teams
• Work with game providers and participate in casino promotions

We’re looking for someone who:

• Has experience as a Casino / Game Manager (Middle+)
• Is strong in analytics and KPI-based decision making
• Understands iGaming business logic
• Works in a structured and proactive way
• Has English B2+ (LatAm experience is a plus, not required)

What we offer:

• Remote-first format
• Fast-growing product and real impact on business results
• Growth opportunity to Head of Games role as the company scales

Why you should join us:

• We work remotely: Mon-Fri, from 10:00 to 19:00 (UTC+2) — save time by avoiding commuting.
• Paid vacation and sick leave — we care about your health and timely rest. Additionally, you will have a day off in honor of your Birthday.
• Competitive salary — your contribution will be properly valued.
• Participation in company internal events — knowledge exchange among colleagues and enhancing your expertise.
• Freedom from micromanagement and rigid hierarchies — we make decisions quickly, and you can always reach out for advice directly from any team member.
• 100% guaranteed professional development and acquisition of new skills.
• As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

🚀 Join one of the strongest teams in iGaming and unlock your full potential!

Role Purpose
The purpose of the CRM Manager role is to increase customer retention, engagement, and lifetime value through hands-on execution of CRM communications and bonus mechanics. This role owns direct customer communication via email, SMS, and on-site push notifications, as well as the creation and management of loyalty programs, bonuses, cashback, tournaments, and reward systems.
The CRM Manager is responsible for turning users into loyal customers through timely, relevant, and performance-driven CRM campaigns.

Key Responsibilities

• Create, launch, and manually manage CRM campaigns across:
  • Email sequences and trigger-based flows
  • SMS campaigns
  • On-site push notifications
• Develop and optimize customer communication funnels across the full lifecycle: onboarding, activation, retention, and reactivation.
• Create and manage bonus mechanics, including:
  • Welcome bonuses for new users
  • Cashback programs
  • Promotional bonuses
  • Tournaments and competitions
  • Bonus store / reward shop mechanics
• Segment the customer base and personalize communications based on user behavior and activity.
• Monitor and analyze CRM campaign performance, including open rate, CTR, conversion, retention, and LTV.
• Continuously test, optimize, and improve messaging, timing, and promotional offers.
• Collaborate closely with product, marketing, and support teams to align CRM activities.
• Ensure compliance with communication rules, opt-in requirements, and internal policies.
• Maintain CRM documentation and campaign calendars.

Key Goals for the First 30 Days

• Complete onboarding and gain a full understanding of the product, customer journey, and CRM tools.
• Review existing CRM campaigns, communication flows, and bonus mechanics.
• Audit current customer segmentation and lifecycle stages.
• Independently launch initial CRM campaigns across email, SMS, and push channels.
• Propose quick-win improvements to increase retention and engagement.
• Establish CRM reporting and performance tracking.

Trial Period Goals (3 Months)

• Independently manage CRM communications across email, SMS, and push channels.
• Launch and optimize multiple lifecycle and promotional campaigns.
• Implement and test bonus mechanics, including welcome bonuses, cashback, and promotions.
• Demonstrate measurable improvements in engagement and retention metrics.
• Establish a clear CRM calendar and reporting structure.
• Take full ownership of customer communication and retention KPIs.

Requirements

• English level: Upper-Intermediate to Advanced (B2–C1).
• 1–3+ years of experience as a CRM Manager, Retention Manager, or Lifecycle Marketer.
• Proven hands-on experience with email, SMS, and push notification campaigns.
• Experience working with bonus systems, loyalty programs, or gamification mechanics.
• Strong analytical mindset with a performance-driven approach.
• Additional languages are a plus.

Tools / Technologies

• Customer.io

Role Purpose
The purpose of the PSP Payout Manager role is to ensure reliable, scalable, and secure payment operations across all deposit and withdrawal flows. This role owns end-to-end payment performance, including PSP capacity and throughput monitoring, payout limits, fraud prevention, and financial control.
The PSP Payout Manager is responsible for maintaining uninterrupted payment processing, protecting the business from financial and fraud risks, and ensuring full transparency of project finances through accurate budgeting, reporting, and cost management.

Key Responsibilities

• Manage and oversee all deposit and withdrawal operations across multiple PSPs.
• Monitor PSP throughput, capacity, approval rates, and processing limits to ensure stable payment flows.
• Proactively identify payment bottlenecks, delays, failures, or capacity constraints.
• Configure and maintain payout limits, routing rules, and fallback payment logic.
• Monitor transactions for fraud, abuse, and suspicious activity.
• Investigate and resolve payment-related issues, disputes, and chargebacks.
• Collaborate with PSPs, banks, and payment providers on capacity planning, limits, and scaling.
• Maintain detailed financial records of transactions, fees, commissions, and operational costs.
• Track project expenses and manage payment-related budgets.
• Prepare financial reports, cash flow summaries, and forecasts.
• Ensure compliance with AML, KYC, and internal financial policies.

Key Goals for the First 30 Days

• Complete onboarding and fully understand the payment architecture and PSP setup.
• Audit current PSP capacity, limits, approval rates, and processing speed.
• Identify high-risk payment bottlenecks and capacity constraints.
• Establish monitoring routines for PSP throughput and payment performance.
• Align with PSPs on scaling plans and capacity requirements.
• Set up structured payment and financial reporting.

Trial Period Goals (3 Months)

• Independently manage deposit and withdrawal operations across all PSPs.
• Ensure stable payment throughput and prevent capacity-related payment failures.
• Optimize payout limits and routing logic based on PSP performance.
• Detect and mitigate fraud and suspicious payment patterns.
• Reduce payment delays, failures, and chargebacks.
• Deliver accurate and transparent financial and cost reporting.
• Establish proactive capacity planning with payment providers.
• Demonstrate full ownership of payment stability and financial control.

Requirements

• 2–5+ years of experience in payment operations, PSP management, payout management, or finance operations.
• Proven hands-on experience managing deposit and withdrawal flows.
• Experience working with multiple PSPs and payment methods.
• Experience in high-risk industries (iGaming, fintech, crypto, forex) is a strong plus.
• Strong understanding of end-to-end payment operations and financial processes.

Hard Skills

• End-to-end management of deposit and withdrawal operations.
• PSP setup, configuration, and performance monitoring.
• PSP throughput, capacity, and approval rate analysis.
• Payout limits configuration and routing logic.
• Fraud detection, transaction monitoring, and chargeback handling.
• Financial reporting, budgeting, expense tracking, and reconciliation.
• Cash flow management.
• Understanding of AML / KYC fundamentals.
• Strong data analysis skills.

Tools / Technologies

• PSP dashboards and payment platforms.
• Transaction monitoring and fraud detection systems.
• Accounting and financial tracking tools.
• Excel / Google Sheets (advanced).
• BI and reporting tools.
• Collaboration tools (Slack, Notion).

Soft Skills

• High attention to detail and accuracy.
• Strong analytical and risk-management mindset.
• High level of ownership and accountability.
• Ability to work under pressure and handle sensitive financial operations.
• Clear and structured communication with internal teams and external partners.
• Integrity, discretion, and confidentiality.
• Proactive problem-solving approach.

Languages

• English: Upper-Intermediate to Advanced (B2–C1).

We are looking for a Risk Team Lead with growth potential to Head. At the initial stage, this role is focused on operational efficiency, team management, and team structuring, with a gradual transition toward strategic development of risk systems and processes within the payments department.

Requirements

• Understanding of risk factors, operational and procedural processes in payments and antifraud
• Experience in hiring, onboarding, training, knowledge assessment, and performance control
• Experience in systematizing information, building knowledge bases, and implementing processes and procedures
• Proven leadership skills and experience in team management and structuring
• 2+ years of experience in a similar role
• Experience in iGaming, sweepstakes, fintech, or high-risk payments
• Hands-on experience with transaction monitoring
• Experience building reporting and KPI systems
• Team management experience
• Experience with Power BI
• Experience working with any payment systems
• Knowledge of KYC
• Experience with Google Sheets, Jira, and Confluence

Responsibilities

• Systematizing processes and documentation, creating a unified KYC Playbook
• Standardizing training, operational processes, and incident escalation
• Training and testing the team
• Optimizing withdrawal processes
• Implementing hold and payout rules for different player segments
• Launching automated payouts for low-risk categories
• Improving communication with players regarding withdrawal statuses
• Launching a QA system and conducting regular quality checks
• Using checklists and implementing feedback and training based on identified issues
• Defining KPIs and performance and quality metrics
• Setting up KPI monitoring and a motivation system
• Developing and launching weekly dashboards in BI systems
• Monitoring team efficiency, risk control, and bankroll management analysis
• Analyzing team workload and efficiency
• Planning team scaling (hiring)
• Building a roadmap for department development for the next quarter

Why you should consider this opportunity

• Remote-first format: Mon–Fri, 10:00–19:00 (UTC+2) — skip the commute.
• Paid vacation & sick leave
• Competitive compensation that fairly reflects your expertise and impact.
• Engaging corporate events to learn, share experience, and grow with like-minded professionals.
• No micromanagement: we trust our team, encourage initiative, and keep a flat hierarchy for fast decisions.
• Ongoing professional development: continuous support to build new skills and advance your career.
• Dynamic work environment: a profitable, forward-thinking company where every specialist plays a key role.

We are a fast-growing iGaming project building an affiliate partner program from scratch.
Sales is a core function at this stage, as partner acquisition directly impacts the performance of marketing, affiliate management, and overall business growth.

We are looking for a proactive Affiliate Sales Manager who is comfortable with cold outreach, can work autonomously, and is ready to take full ownership of partner acquisition and launches across multiple GEOs.

Responsibilities:

• Actively attract and onboard affiliate partners (SEO webmasters, buying teams).
• Work with inbound leads from media and marketing campaigns.
• Independently source new partners via cold outreach (Email, Telegram, LinkedIn, etc.).
• Conduct calls, demos, and presentations of affiliate offers.
• Negotiate cooperation terms (CPA rates, GEOs, payment conditions).
• Manage partners through the full cycle: first contact → agreement → launch.
• Maintain and update CRM / lead tracking systems.
• Follow up with partners across all funnel stages.
• Analyze personal performance and improve outreach approaches.

• Report results directly to the Team Lead of Sales.

   

Requirements:

Must-haves:

• 1+ of experience in Sales or Affiliate Manager (Igaming)
• Hands-on experience with cold outreach and outbound sales.
• Understanding of affiliate marketing or related digital niches.
• Strong communication and negotiation skills.
• Ability to work independently in a remote setup.
• High level of persistence and result orientation.

Nice-to-haves:

• Existing network of webmasters or buying teams.
• Experience working with multiple GEOs.

• Foreign language skills.

   

Why you should join us:

• Fully remote work in a fast-growing iGaming project.
• Opportunity to build sales processes and structure from scratch.
• High level of autonomy and minimal bureaucracy.
• Clear career growth path to Senior Sales Manager and Team Lead roles.
• Direct impact on business results and scaling of the affiliate program.

As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

We are launching an iGaming affiliate partner program and looking for a Sales Manager to attract and launch new partners (buying teams, SEO webmasters).

This role focuses on partner acquisition through inbound leads and proactive outreach, negotiations, and partner launch.

Responsibilities

• Work with inbound leads from marketing campaigns
• Proactively source new partners via cold outreach (Email, Telegram, LinkedIn, etc.)
• Conduct calls and presentations of affiliate offers
• Negotiate cooperation terms (CPA, payment terms, GEOs)
• Launch partners and transfer them to Affiliate Management
• Maintain and update CRM pipeline
• Follow up with leads at different funnel stages
• Analyze personal performance and improve outreach approaches
• Report results to the Team Lead of Sales
   

KPI & Performance Metrics

• Number of launched partners per month
• Lead-to-launch conversion rate
• Number of qualified leads
• Outreach activity (contacts, meetings)
• Average time to close
• Quality of launches (partner retention after handover)
   

Requirements

Must have

• 6+ months of experience in sales or business development
• Experience in affiliate marketing or related digital niches
• Confident cold outreach skills
• Strong communication and negotiation skills
• Self-driven and result-oriented mindset
   

Nice to have

• Experience in iGaming / Gambling
• Existing network of webmasters or buying teams
• Experience working with multiple GEOs
• Knowledge of foreign languages
   

What we offer

• Fully remote work
• Flexible schedule
• Fast-growing project
• Opportunity to grow into a leadership role

Competitive compensation: base salary + KPI bonus

Fidel Partners — міжнародний продуктовий iGaming холдинг з більш ніж чотирирічним досвідом роботи та командою, яка налічує понад 1300 спеціалістів.

2024 рік: побудували in-house медіабаїнг, який наразі включає 13+ проектів під різні гео (Тір-2, Тір-3).
 2025 рік: фокус на зовнішні оффери (Тір-1, Тір-2, Тір-3).

Наразі маємо готовий внутрішній баїнг https://titanpartners.io/, у якому працюють 70+ спеціалістів, але продовжуємо масштабуватись.

Що у нас є:

• Заливаючі тімліди;
• Готова інфраструктура (дізи, біздеви, мушни, ретени) з власною розробкою (PWA, Android-прілки);
• Бюджети на спенди від 50k+/міс для баєра (ми слідкуємо, щоб не менше);
• Команда з відкритою комунікацією;
• Лояльні KPI на випробувальний термін;
• Фікс + сітка до 40% на зовнішні оффери, якщо ти арбітражник;
• Фікс + бонус за кожен FTD (сітка) на in-house, якщо ти продуктовик;
• Можливість поєднання заливу зовнішніх офферів із заливами на продукти після випробувального терміну.

Тому, у зв’язку з розширенням відділу, ми запрошуємо в команду Media Buyer (Facebook).
Станьте частиною команди, яка запускає нові проекти на різних ринках та формує майбутнє iGaming-індустрії.

Що ми очікуємо:

• Досвід роботи з гемблінгом від 1 року;
• Досвід роботи з FB (UAC розглядаємо індивідуально);
• Дані зливу за останні 3 місяці;
• Фокус на роботі з якістю (слоти);
• Вміння вести рекламні кампанії з орієнтацією на KPI (CPI, CPA, ROI та інші);
• Вміння працювати з великими бюджетами (45k+ спенд на місяць);
• Знання систем мобільного трекінгу: Keitaro / AppsFlyer;
• Вміння працювати з антидетект браузерами: Multilogin / Indigo;
• Звітність у Excel — обов’язкова.

Що ми пропонуємо:

• Свобода від мікроменеджменту та строгих ієрархій — ми швидко приймаємо рішення, і ти завжди можеш звернутися безпосередньо за порадою до будь-якого співробітника;
• Реферальна програма — створюй разом з нами команду та отримуй приємні бонуси;
• 100% професійний розвиток та здобуття нових навичок.
  
   

Як команда, ми постійно прагнемо бути кращими серед конкурентів! Ми пропонуємо енергійну, прогресивну робочу атмосферу в прибутковій компанії. Ми розуміємо, що наші спеціалісти та менеджери є невід’ємною частиною нашого успіху, і завжди готові підтримати їхні ініціативи.

Привіт! Ми — iGaming-команда, яка три роки впевнено тримає планку, робить топові проєкти на різні Tier і росте так швидко, що нас вже 1500+ людей у строю.

Ми розширюємось і шукаємо FB Media Buyer’а, який реально шарить у iGaming, не боїться великих бюджетів і кайфує, коли трафік працює “на тебе”, а не навпаки.

📌 Що від тебе:

• 1+ рік досвіду саме в iGaming з сорсом FB

• Стати по зливу за останні 3 місяці (це твоє портфоліо 😇)

• Пам'ятаєшь метрики по заливам і вмієшь їх аналізувати

• Самоорганізація + бажання тестити, пробувати і знаходити нові зв’язки

💛 Що ми даємо:

• Нуль мікроменеджменту, адекватна швидкість рішень і мінімум бюрократії
• Ставка + % (класична та прозора система)

• Графік 10:00–19:00 (UTC+2), повний ремоут, або компенсуємо коворкінг у будь-якій точці світу
• Вся інфраструктура для твоїх запусків: трекери, антидетект, крео, саппорт - все, щоб ти просто лив і робив результат

🚀 Якщо хочеш стабільність, нормальний менеджмент і команду, де “всі свої” - залітай.

Тут є все, щоб ти не просто лив трафік, а робив це з кайфом і результатом.

Відгукуйся. Побачимось у чаті 😉

Привіт! Ми — iGaming-команда, яка три роки впевнено тримає планку, робить топові проєкти на різні Tier і росте так швидко, що нас вже 1500+ людей у строю.
 

Ми розширюємось і шукаємо In-App Media Buyer’а, який реально шарить у закупці in-app трафіку, не боїться великих бюджетів і кайфує, коли алгоритми працюють “на тебе”, а не навпаки.
 

📌 Що від тебе:

• 1+ рік досвіду саме в in-app байінгу.
• Розуміння мобільної атрибуції, роботи MMP, постбеків, диплінків.
• Досвід роботи з SDK-сітками та DSP.
• Вміння аналізувати дані та оптимізуватись по івентам.
• Самостійність, системність і швидка реакція, коли треба підкрутити або перезапустити.
 

💛 Що ми даємо:

• Нуль мікроменеджменту, адекватна швидкість рішень і мінімум бюрократії.

• Ставка + % (класична та прозора система).

• Графік 10:00–19:00 (UTC+2), повний ремоут або компенсуємо коворкінг у будь-якій точці світу.

• Вся інфраструктура для твоїх запусків: трекери, антидетект, крео, саппорт — все, щоб ти просто лив і робив результат.
 

🚀 Якщо хочеш стабільність, нормальний менеджмент і команду, де “всі свої” — залітай.
 

Тут є все, щоб ти не просто лив трафік, а робив це з кайфом і результатом.
 

Відгукуйся. Побачимось у чаті 😉

Привіт! Ми — iGaming-команда, яка три роки впевнено тримає планку, робить топові проєкти на різні Tier і росте так швидко, що нас вже 1500+ людей у строю.
 

Ми розширюємо напрямок органіки та шукаємо UBT Media Buyer’а, який вміє «зламувати» алгоритми соцмереж, не боїться великих об'ємів і знає, як перетворити мільйонні охоплення на стабільний потік трафіку.
 

📌 Що від тебе:

• Досвід роботи з TikTok / Reels / Shorts на рівні впевненого користувача (UBT).
• Розуміння алгоритмів віральності: як працює утримання, watch time та чому відео залітають у рек.
• Технічна база: робота з антидетектами, проксі, фармом акаунтів та масовим завантаженням.
• Вміння швидко адаптувати контент (легкий монтаж у CapCut — must have).
• Системність: здатність тримати в порядку десятки акаунтів та аналізувати цифри (re-usage score, охвати).
   

💛 Що ми даємо:

• Нуль мікроменеджменту, адекватна швидкість рішень і мінімум бюрократії.
• Ставка + % (класична та прозора система).
• Графік 10:00–19:00 (UTC+2), повний ремоут або компенсуємо коворкінг у будь-якій точці світу.
• Вся інфраструктура для твоїх запусків: розхідники, акаунти, техпідтримка — все, щоб ти просто генерував трафік і робив результат.
   

🚀 Якщо ти знаєш, як витиснути максимум з органіки, і хочеш працювати в команді, де «всі свої» — залітай.
 

Відгукуйся. Побачимось у чаті 😉