EverHelp

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of a User Acquisition Specialist to join one of our client projects — a global EdTech product where children learn languages. The mission of this role is to build and scale the B2C growth engine and drive revenue growth through acquisition, conversion, and organic channels.

The working schedule is full-time (8 hours/day), with at least 6 hours of overlap with CET business hours.

Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.

Your future responsibilities include:

• Optimize marketing funnels and conversion rates to increase user acquisition and convert trial users into paying customers;
• Plan, launch, and manage paid campaigns across Google Ads and Meta;
• Focus on scaling acquisition channels (SEO, paid ads, referrals) as the main growth driver;
• Transform the existing video content library into high-performing short-form content for platforms such as TikTok, Reels, and YouTube Shorts;
• Manage and scale paid marketing budgets with a performance-first approach (no strict limits if campaigns show positive ROI);
• Build and maintain marketing analytics systems to track and report performance;
• Collaborate directly with the founder and participate in monthly strategy reviews to define growth direction.

Needed experience & skills:

• 3–5 years of experience in B2C growth marketing (EdTech, SaaS, or subscription-based products preferred);
• English level — Upper-Intermediate or higher (French is a plus);
• Strong expertise in Conversion Rate Optimization (CRO);
• Hands-on experience with Google Ads and Meta campaigns;
• Experience with SEO strategy development and content-driven growth;
• Familiarity with App Store Optimization (ASO);
• Experience working with marketing analytics and performance tracking;
• AI-native mindset: ability to actively use AI tools to optimize workflows and move faster;
• Strong analytical thinking with a data-driven approach (analytics > creativity).

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy;
• The possibility to work fully remotely;
• 20+ vacation days and 10 sick leave;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of a Growth Marketing Specialist to join one of our client projects — a global EdTech product where children learn languages. The mission of this role is to build and scale the B2C growth engine and drive revenue growth through acquisition, conversion, and organic channels.

The working schedule is full-time (8 hours/day), with at least 6 hours of overlap with CET business hours.

Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.

Your future responsibilities include:

• Optimize marketing funnels and conversion rates to increase user acquisition and convert trial users into paying customers;
• Plan, launch, and manage paid campaigns across Google Ads and Meta;
• Focus on scaling acquisition channels (SEO, paid ads, referrals) as the main growth driver;
• Transform the existing video content library into high-performing short-form content for platforms such as TikTok, Reels, and YouTube Shorts;
• Manage and scale paid marketing budgets with a performance-first approach (no strict limits if campaigns show positive ROI);
• Build and maintain marketing analytics systems to track and report performance;
• Collaborate directly with the founder and participate in monthly strategy reviews to define growth direction.

Needed experience & skills:

• 3–5 years of experience in B2C growth marketing (EdTech, SaaS, or subscription-based products preferred);
• English level — Upper-Intermediate or higher (French is a plus);
• Strong expertise in Conversion Rate Optimization (CRO);
• Hands-on experience with Google Ads and Meta campaigns;
• Experience with SEO strategy development and content-driven growth;
• Familiarity with App Store Optimization (ASO);
• Experience working with marketing analytics and performance tracking;
• AI-native mindset: ability to actively use AI tools to optimize workflows and move faster;
• Strong analytical thinking with a data-driven approach (analytics > creativity).

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy;
• The possibility to work fully remotely;
• 20+ vacation days and 10 sick leave;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of a Growth Marketing Specialist to join one of our client projects — a global EdTech product where children learn languages. The mission of this role is to build and scale the B2C growth engine and drive revenue growth through acquisition, conversion, and organic channels.

The working schedule is full-time (8 hours/day), with at least 6 hours of overlap with CET business hours.

Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.

Your future responsibilities include:

• Optimize marketing funnels and conversion rates to increase user acquisition and convert trial users into paying customers;
• Plan, launch, and manage paid campaigns across Google Ads and Meta;
• Focus on scaling acquisition channels (SEO, paid ads, referrals) as the main growth driver;
• Transform the existing video content library into high-performing short-form content for platforms such as TikTok, Reels, and YouTube Shorts;
• Manage and scale paid marketing budgets with a performance-first approach (no strict limits if campaigns show positive ROI);
• Build and maintain marketing analytics systems to track and report performance;
• Collaborate directly with the founder and participate in monthly strategy reviews to define growth direction.

Needed experience & skills:

• 3–5 years of experience in B2C growth marketing (EdTech, SaaS, or subscription-based products preferred);
• English level — Upper-Intermediate or higher (French is a plus);
• Strong expertise in Conversion Rate Optimization (CRO);
• Hands-on experience with Google Ads and Meta campaigns;
• Experience with SEO strategy development and content-driven growth;
• Familiarity with App Store Optimization (ASO);
• Experience working with marketing analytics and performance tracking;
• AI-native mindset: ability to actively use AI tools to optimize workflows and move faster;
• Strong analytical thinking with a data-driven approach (analytics > creativity).

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy;
• The possibility to work fully remotely;
• 20+ vacation days and 10 sick leave;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group - a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support
• We provided the team with charging stations
• We continue to work together for the future of Ukraine

As we continue to grow and scale rapidly, we are expanding our People Ops function and are currently looking for a Junior Event Specialist. The mission of this role is to build and maintain reliable, well-structured, and human-centered People Ops operations, enabling the company to scale without operational disruptions while providing employees with a clear, high-quality, and supportive experience in all interactions with People Ops.

Your future responsibilities include:

• Assisting with corporate and team-building events, trainings, and wellness activities
• Managing company merchandise and gifts, including ordering and delivery coordination
• Maintaining and updating People Ops systems (Zoho, Notion)
• Coordinating insurance administration, system access, and work equipment
• Ensuring high-quality operational execution
• Supporting Kyiv office operations, coordinate communication with vendors and service providers (office presence required 2-3 times a week)
• Coordinating administrative requests from teams

Needed experience & skills:

• Ability to manage priorities and consistently deliver results
• High level of ownership, responsibility, and reliability
• Strong skills in organizing online and offline events
• Experience in fast-growing environments in companies with 200+ employees
• Confident use of Notion and Google Workspace (Docs, Sheets)
• Attention to detail and ability to work with data
• Strong written and verbal communication skills
• English level B1 or higher, Ukrainian - native / fluent

Nice to have skills:

• Ability to stay self-aware and grounded in a dynamic environment, taking ownership of your energy, capacity, and results,
• Resilience and the ability to remain effective under pressure,
• Experience working with budgets and basic cost tracking.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist
• Medical insurance and +10 Healthcare leaves for mental & physical recovery
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.
• Ability to work from Kyiv offices with free breakfasts and lunches or partly remotely
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group - a global award recognizing companies with strong cultures and outstanding workplace environments.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a Customer Support Representative who will help maintain high-quality service standards and provide fast, efficient support in a dynamic, high-load environment.

Work schedule:

• 2/2 working shifts;
• 12-hour shifts. Day shift: 7:00 AM - 7:00 PM. Night shift: 7:00 PM - 7:00 AM. Latvia time;
• Includes night shifts and weekends.
   

Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.

You will:

• Communicate with users via live chat (90%) and email (10%);
• Handle multiple chats simultaneously;
• Support users with account-related questions, payments, bonuses, and general platform usage;
• Resolve customer issues in a timely and efficient manner;
• Follow internal guidelines and quality standards.

About you:

• English level B2+ (C1 preferred);
• 6+ months of experience in Customer Support or other customer-facing roles;
• Typing speed 45+ WPM;
• Strong computer skills (fast navigation, multitasking, basic Excel);
• Ability to work in a fast-paced environment;
• Strong communication and problem-solving skills;
• Attention to detail and ability to learn quickly;
• Flexibility with schedule (night shifts and weekends required).

Working at EverHelp means:

• Opportunity to work with an international product;
• The possibility to work fully remotely;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Send us your CV and join EverHelp.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing and support services for digital products worldwide at a dynamic pace. Since launching in 2021, the project has been rapidly scaling while maintaining a strong focus on team stability, professional growth, and high-quality customer experience.
In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.
 

We are currently seeking a Customer Support Representative (Junior) to join our team.

In this role, you will provide English-speaking support to users worldwide, helping them resolve issues related to subscriptions, billing, and product usage. You will work in a fast-paced environment where efficiency, empathy, and clear communication are essential.

Working schedule:

• 24/7 support format (Monday–Sunday);
• 16 shifts per month with a flexible rotating schedule;
• Up to 4 night shifts per month required to ensure full support coverage.

Your future responsibilities include:

• Handling incoming customer requests and calls, ensuring a high level of empathy and service quality;
• Supporting customers with subscription management, cancellations, and refunds;
• Evaluating customer situations and proactively offering solutions when needed;
• Processing partial or full refunds when appropriate;
• Performing basic troubleshooting before escalating issues to the technical team;
• Maintaining a balance between customer satisfaction and business needs;
• Managing a high volume of requests while maintaining quality standards.

KPI & performance expectations:

During the probation period, agents gradually reach full performance targets:

• Month 1: focus on learning processes and building response speed;
• Month 2–3: increasing response efficiency while maintaining high-quality support.

Performance is measured based on response speed and quality metrics.

Needed experience & skills:

Required:

• English level B2 or higher;
• At least 1 year of experience in customer-facing roles, or strong motivation to start a career in Customer Support;
• Ability to communicate clearly and confidently with international customers.

Soft skills:

• Multitasking and ability to work in a fast-paced environment;
• Adaptability and openness to learning new tools and processes;
• Openness to feedback and continuous improvement;
• Responsibility, honesty, and strong work ethic;
• Empathy and customer-focused mindset.

Nice to have:

• Previous experience with CRM systems;
• Experience handling high volumes of customer requests.

Work with EverHelp is about:

• Flexible shift schedule;
• A competitive compensation package with regular performance reviews;
• A supportive team environment with experienced professionals;
• Opportunity to work on one of the fastest-growing projects within the Genesis ecosystem;
• A clear and structured onboarding process with paid training.

Training program:

• 31 hours of training before starting independent work;
• Training is paid hourly;
• The program focuses on product knowledge, communication standards, and support workflows.

Career growth opportunities:

From this position, teammates can grow into roles such as:

• Billing Manager
• Quality Control (QC) Specialist
• Team Lead

We value long-term collaboration and actively support teammates who want to grow within the Customer Support direction.

Submit your resume and join our team 🚀

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group - a global award recognizing companies with strong cultures and outstanding workplace environments.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a Customer Support Representative who will help maintain high-quality service standards and provide fast, efficient support in a dynamic, high-load environment.

Work schedule:

• 2/2 working shifts;
• 12-hour shifts. Day shift: 7:00 AM - 7:00 PM. Night shift: 7:00 PM - 7:00 AM. Latvia time;
• Includes night shifts and weekends.

Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.

You will:

• Communicate with users via live chat (90%) and email (10%);
• Handle multiple chats simultaneously;
• Support users with account-related questions, payments, bonuses, and general platform usage;
• Resolve customer issues in a timely and efficient manner;
• Follow internal guidelines and quality standards.

About you:

• English level B2+ (C1 preferred);
• 6+ months of experience in Customer Support or other customer-facing roles;
• Typing speed 45+ WPM;
• Strong computer skills (fast navigation, multitasking, basic Excel);
• Ability to work in a fast-paced environment;
• Strong communication and problem-solving skills;
• Attention to detail and ability to learn quickly;
• Flexibility with schedule (night shifts and weekends required).

Working at EverHelp means:

• Opportunity to work with an international product;
• The possibility to work fully remotely;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Send us your CV and join EverHelp.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of Partnership Manager. The mission is to develop and scale commercial partnerships that generate predictable revenue, working within a structured partnership framework and closely integrated with sales and operations.

This role focuses on building long-term, commercially effective relationships that consistently contribute to EverHelp’s growth.

Your future responsibilities include:

• Develop and manage commercial partnerships, owning the relationship from onboarding to long-term growth.
• Act as the primary business development and relationship owner for key partners and stakeholders.
• Lead the full partnership lifecycle: partner sourcing, initial outreach, negotiations, commercial terms alignment, partnership launch and further relationship management.
• Coordinate partnership launches, including contracts, workflows, materials, and lead handover to the sales team.
• Maintain and manage the partner CRM, tracking pipeline performance, conversions, revenue, and ROI.
• Build and continuously improve partnership processes, including partner pipeline structure, lead tracking, and reporting.
• Represent EverHelp in joint activities with partners (events, workshops, career fairs) when relevant to business goals.
• Provide regular reporting and insights on partnership performance to internal stakeholders.

Needed experience & skills:

• 2 year + experience working in large, structured organizations (BPO, SaaS, IT services, or similar) with mature partnership or sales processes.
• Ability to conduct business negotiations in English (minimum B2 level).
• Hands-on experience with CRM systems (HubSpot, Pipedrive, Salesforce, or similar).
• Strong understanding of partner analytics: pipeline management, conversion tracking, ROI measurement.
• Experience working with contracts and basic financial models, including calculating partnership profitability and revenue share.
• Confident use of Excel / Google Sheets for operational and analytical tasks.
• Ability to prepare and deliver presentations and partner pitches tailored to different stakeholders.

Nice to have skills:

• Creativity in building win-win partnership models.
• Ability to facilitate negotiations and group discussions.
• Strong cross-cultural communication skills.
• Strategic mindset with the ability to identify scalable partnership opportunities.
• Experience working with international partners and cross-cultural communication.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development inside the team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of Lead Generation Specialist. The mission is to drive EverHelp’s growth by generating high-quality, ICP-matched leads and building a prospect database for the SDR team.

Your future responsibilities include:

• Identifying and researching potential clients using various tools and platforms (Apollo, Sales Navigator).
• Researching the market and helping define/refine target customer profiles (ICP).
• Creating, updating, and maintaining a database of potential customers.
• Passing high-quality leads/contacts to the SDR team in an agreed format.
• Achieving monthly and quarterly lead generation targets.

Needed experience & skills:

• 6+ month of experience in B2B lead generation/list building/outbound support.
• Hands-on experience with lead generation tools.
• Market/ICP research mindset (finding the right segments, roles, and targets).
• English level - B2.
• Strong attention to detail (clean data, correct titles/companies, no duplicates).
• Self-discipline and strong organization skills (ability to work consistently with volume).
• Patience and focus on repetitive tasks without losing quality.
• Openness to feedback and willingness to learn fast.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development inside the team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.
•  

Role overview
The role is launched to ensure stable, scalable, and technically sound performance of the cold email outreach channel, with full ownership of infrastructure, deliverability, and performance optimization.
You will fully own the cold email infrastructure (40+ inboxes), maintain high domain health, control bounce rate, and ensure predictable pipeline contribution through structured performance optimization.

Your future responsibilities include:
Infrastructure & Deliverability Ownership

• Full ownership of the email channel infrastructure — from domain setup to qualified booked calls,
• Management of 40+ inboxes and domain rotation,
• Setup and maintenance of SPF, DKIM, DMARC records,
• Inbox warming and domain health monitoring,
• Continuous deliverability optimization (spam placement, sender reputation, blacklist monitoring),
• Bounce rate control and troubleshooting deliverability issues,
• Scaling outreach infrastructure while maintaining stability.
• Campaign Management & Optimization
• Launching and managing cold email campaigns on pre-built lead lists,
• Monitoring key metrics: open rate, reply rate, bounce rate, spam rate,
• Systematic A/B testing and performance optimization,
• Identifying bottlenecks in the outreach funnel and improving conversion to qualified calls.

Needed experience & skills:

• 2+ years of hands-on experience in cold email outreach with direct infrastructure ownership,
• Proven experience managing 30+ inboxes simultaneously,
• Strong expertise in email deliverability and domain management (SPF, DKIM, DMARC, inbox warming, bounce rate control),
• Experience with outreach tools (Instantly, Smartlead, Lemlist or similar),
• Experience setting up and managing Google Workspace or equivalent,
• Experience working with CRM systems (HubSpot or similar),
• Strong analytical mindset and data-driven decision-making,
• Upper-Intermediate (B1-B2) English level for professional written and verbal communication,
• High level of autonomy and ownership.

Nice to have skills:

• Experience scaling outreach across multiple markets,
• Experience building SOPs for outreach infrastructure,
• Understanding of the B2B sales funnel and collaboration with Sales,
• Experience automating workflows between outreach tools and CRM.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of a Growth Marketing Specialist to join one of our client projects — a global EdTech product where children learn languages. The mission of this role is to build and scale the B2C growth engine and drive revenue growth through acquisition, conversion, and organic channels.

The working schedule is full-time (8 hours/day), with at least 6 hours of overlap with CET business hours.

Important! It’s a contract-based cooperation with the opportunity to transition to long-term collaboration after 6 months.

Your future responsibilities include:

• Optimize marketing funnels and conversion rates to increase user acquisition and convert trial users into paying customers;
• Plan, launch, and manage paid campaigns across Google Ads and Meta;
• Develop and implement SEO and ASO strategies;
• Transform the existing video content library into high-performing short-form content for platforms such as TikTok, Reels, and YouTube Shorts;
• Design and launch referral programs to drive user-generated growth;
• Build and maintain marketing analytics systems to track and report performance;
• Collaborate directly with the founder and participate in monthly strategy reviews to define growth direction.

Needed experience & skills:

• 3–5 years of experience in B2C growth marketing (EdTech, SaaS, or subscription-based products preferred);
• English level — Upper-Intermediate or higher (French is a plus);
• Strong expertise in Conversion Rate Optimization (CRO);
• Hands-on experience with Google Ads and Meta campaigns;
• Experience with SEO strategy development and content-driven growth;
• Familiarity with App Store Optimization (ASO);
• Experience working with marketing analytics and performance tracking;
• Ability to actively use AI tools to optimize and automate workflows.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy;
• The possibility to work fully remotely;
• 20+ vacation days and 10 sick leave;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,

• We continue to work together for the future of Ukraine.

   

We are looking for a Chief Product Officer to lead the transformation of EverHelp from a service-driven company into a product + AI-powered ecosystem. The mission of this role is to define and execute product strategy, build a strong product organization, and turn EverHelp into a product-led company with scalable, high-margin solutions.

Your future responsibilities include:

• Define a clear product vision aligned with EverHelp’s transformation into a product + AI-driven company, ensuring alignment with business goals, customer needs, and long-term growth strategy.
• Identify and validate key product-market fit opportunities within customer support, AI, and automation domains, focusing on scalable and revenue-generating directions.
• Prioritize product initiatives across AI, automation, analytics, and platform solutions based on business impact, feasibility, and strategic importance.
• Lead the development of AI-powered solutions (e.g., CRM, retention tools, QC-AI, support automation), from concept to launch and further scaling.
• Develop and optimize pricing strategies and unit economics to ensure product profitability and sustainable growth.
• Build, hire, and develop a high-performing product team, including product managers, analysts, and cross-functional roles, while fostering ownership and execution.

• Establish scalable and efficient product development processes (Agile/Lean), ensuring fast execution, adaptability, and strong delivery outcomes.

   

Needed experience & skills:

• 7–10+ years in product management, including 3+ years at Head of Product / CPO / VP Product level.
• Proven experience launching at least one successful product.
• Ability to define and execute product strategy, build clear and actionable roadmaps, align them with business goals, and adjust based on market feedback and performance.
• Strong experience in building MVPs using Lean startup principles: fast validation of hypotheses, quick iterations, and moving from idea to first paying users.
• Deep understanding of unit economics, pricing strategies, and monetization models, with the ability to ensure product profitability and scalability.
• Ability to make data-driven decisions, work with key product metrics, and use analytical tools (SQL, BI) to evaluate product performance and identify growth opportunities.
• Hands-on experience in building or scaling AI/ML or automation-driven products, including understanding of use cases, limitations, and business applications.
• Strong understanding and practical application of Agile methodologies to ensure efficient product delivery and team performance.

• Experience in conducting customer interviews, applying JTBD framework, and translating insights into product decisions and features.

   

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group - a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We’re currently expanding our team for one of our partners, and looking for a Customer Support Representative (Junior+ level) to join our international customer care team.

If you enjoy fast-paced communication, can multitask, and stay attentive while handling multiple chats, this role is for you!

Required experience and skills:

• 6+ months of experience in Customer Support or any customer-facing role;
• English level — B2+ (C1 preferred);
• Strong written communication skills;
• Computer literacy and fast typing skills;
• Basic knowledge of Excel;
• Ability to multitask and handle multiple chats simultaneously.

Soft skills:

• Strong attention to detail;
• Motivation and willingness to learn;
• Good communication skills;
• Ability to stay consistent and professional in communication.

Your future responsibilities:

• Handle customer interactions via chat (90%) and email (10%);
• Provide timely and high-quality support;
• Follow internal guidelines and processes;
• Maintain professionalism in all customer interactions.

Performance expectations (first 6 months):

• QA score — 40 points;
• Weekly performance evaluation.

Work schedule and conditions:

• Shift schedule: 2/2;
• 12-hour shifts with 1-hour break;
• Working hours:
  • 07:00–19:00 (day shift)
  • 19:00–07:00 (night shift) — Latvian time;
• Time tracker: yes;
• Contract: 3 months with possibility of extension based on performance;

Training:

• Duration: minimum 2 weeks;
• Schedule: 10:00–17:00 Latvian time;
• Includes meetings, self-study, and practice sessions;
• Pre-training NDA required.

Start date: May 4

Why join:

• Opportunity to work in a dynamic international environment;
• Fast-paced project with real-time customer communication;
• Chance to establish a long-term partnership based on high performance.

Recruitment process:

1. Intro call with TA Specialist;
2. Test assignment + typing test — (2 hours);
3. Interview with Hiring Manager;
4. Final interview (bar-raiser) with the client.

Join EverHelp and become part of a team that delivers high-quality customer experience worldwide!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We’re currently expanding our team for one of our partners, and looking for a Customer Support Representative (German Desk, Middle level) to join our international customer care team.

If you enjoy helping customers, can dive deep into requests, and stay calm, empathetic, and professional — this role is for you!
 

Required experience and skills:

• 6+ months of experience as a Customer Support Representative;
• German — C1+ (both written and spoken, close to native);
• English — B2–C1;
• Excellent verbal and written communication skills;
• Strong empathy, emotional intelligence, and active listening skills;
• Ability to stay focused under pressure and handle multiple requests simultaneously;
• Attention to detail and ability to deeply analyze customer requests;
• Proficiency in MS Office, ticketing systems, and email management tools.

Your future responsibilities include:

• Resolving all inbound and outbound support requests according to internal guidelines;
• Providing customer support via e-mail, chat, and phone;
• Escalating tickets to mentors and team leaders when needed;
• Maintaining high-quality standards in every customer interaction;
• Giving feedback on processes and sharing ideas to improve customer satisfaction.

Performance expectations (first 6 months):

• Minimum 50 points per hour (PPH) per shift
  (1 e-mail = 1 point, 1 chat or call = 2 points);
• Strong focus on quality and detailed handling of customer requests.

Why EverHelp:

• Work in a dynamic international environment with interesting customer requests;
• Opportunity to collaborate with European markets and clients;
• 20 paid vacation days;
• 10 paid sick leaves (medical confirmation required);
• Wellness & Educational Bonus;
• No time tracker;
• Contract-based cooperation;
• Trial period — 3 months;
• Flexible shifts:
  • 08:00–16:30 CET (30-minute break)
  • 08:30–17:00 CET (30-minute break)

Career growth opportunities:

• Quality Control Agent;
• Customer Support Team Lead.

Recruitment process:

1. Intro call with a TA Specialist;
2. Test assignment (2 hours to complete);
3. Interview with Hiring Managers;
4. Final 30-minute interview with the client.
   
   Join EverHelp and become part of a team that turns customer service into an art!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live, and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We’re ramping up with our client for the upcoming high season and expanding the support team. The mission of this role is to provide high-quality customer support via chat and email channels, ensuring a positive user experience and meeting performance targets.

Your future responsibilities include:

• Handling customer interactions via chat (90%) and email (10%),
• Providing accurate and timely responses to customer inquiries,
• Following internal guidelines and quality standards to maintain KPI performance.

Needed experience & skills:

• 6+ months of customer support or other customer-facing experience,
• Spanish level C1 and good communication skills,
• English level B2,
• Computer literacy, quick typing skills, and basic Excel knowledge.

Nice to have skills:

• You have gaming experience (it will be a big plus),
• Experience working in chat-based support environments,
• Strong attention to detail and motivation to learn new skills.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20 paid vacation days,
• 10 Healthcare leaves with doctor's note,
• Well-being annual bonus,
• Ability to work fully remotely,
• A professional team of specialists who are ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.