EverHelp

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

Reason for Position Launching & Mission of the Role
To build social media into a structured and measurable channel for candidate attraction, strengthen EverHelp’s employer brand and B2B presence, and drive engagement across B2E audiences, B2B stakeholders, and C-level personal brands.

Your future responsibilities include:

• Manage and develop EverHelp’s social media presence across Instagram, TikTok, Threads, and LinkedIn, with a focus on candidate attraction (B2E) and B2B audience engagement,
• Own and grow Instagram, TikTok, and Threads as channels for candidate attraction, audience growth, and employer brand visibility,
• Manage corporate LinkedIn pages for EverHelp and Evly, driving B2B communication and brand presence,
• Support and develop C-level personal brands on LinkedIn by monitoring industry trends, thought leaders, and creating relevant content,
• Build and maintain a social media analytics system, track performance metrics, and provide regular reporting,
• Generate concepts and creatives for paid candidate attraction campaigns across Instagram and Facebook,
• Identify and collaborate with influencers and partners for both B2E and B2B initiatives,
• Prepare clear creative briefs and tasks for the design team,
• Collaborate closely with the Recruitment team to ensure effective handover and processing of organic candidates,
• Partner with the Brand team to communicate employer branding initiatives, events, and company activities.

Needed experience & skills:

• 1+ year of experience in Social Media Management,
• Strong written and verbal communication skills in Ukrainian and English (Upper-Intermediate+),
• Understanding of the Ukrainian IT industry,
• Basic understanding of HR metrics and analytics,
• Proven experience managing corporate accounts across Instagram, TikTok, and LinkedIn,
• Ownership mindset, with the ability to lead the direction independently and proactively propose solutions,
• Result-oriented approach,
• Strong communication skills, with the ability to build relationships and collaborate effectively with stakeholders and employees,
• Structured thinking and organizational skills.

Nice to have skills:

• Understanding of working specifics within large-scale teams and organizations (500+ employees),
• Experience collaborating with influencers and partners for media and content projects.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Kyiv office with free breakfasts and lunches,
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live, and provided financial support.
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

The primary mission of this role is to drive client retention and maximize account revenue. You will manage and grow a portfolio of clients, ensuring consistent service delivery while identifying and converting upsell opportunities. Success in this role is defined by long-term client satisfaction, account expansion, and measurable revenue growth.

Important: We consider candidates in Kyiv and Lviv, cities where our offices are located (although the role is fully remote). We are also ready to consider candidates located in Europe.

Your future responsibilities include:

• Build and maintain long-term relationships with clients, acting as a trusted partner,
• Ensure delivery meets agreed SLAs and KPIs across client projects,
• Identify upsell and cross-sell opportunities, and prepare tailored commercial proposals,
• Manage and resolve client escalations and complex situations promptly,
• Monitor the financial performance of accounts, including revenue and profitability analysis,
• Prepare and lead regular QBRs (Quarterly Business Reviews) with key stakeholders,
• Collaborate cross-functionally to ensure seamless client operations and service delivery.

Needed experience & skills:

• 2+ years of commercial experience,
• Experience working with B2B clients,
• Strong analytical and critical thinking, with a structured and systematic approach, and the ability to manage multiple contexts,
• Results-driven mindset with high motivation and ambition to achieve targets,
• Strong data-driven approach with the ability to make decisions based on insights,
• Excellent communication skills with the ability to clearly and persuasively articulate ideas both in writing and verbally,
• Negotiation skills and the ability to handle objections effectively,
• Advanced (C1) level of English, both written and spoken,
• Experience working with or willingness to learn tools such as CRM systems (e.g., HubSpot), Notion, ClickUp, and Looker.

Nice to have skills:

• Experience in customer support outsourcing or other B2B service-based businesses,
• Basic understanding of how service businesses operate, including financial models.|

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.
• Ability to work from Kyiv & Warsaw offices with free breakfasts and lunches,
• Team of professionals who are ready for knowledge sharing, internal professional communities, team building,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We’re currently expanding our team for one of our partners, and looking for a Customer Support Representative (German Desk, Middle level) to join our international customer care team.

If you enjoy helping customers, can dive deep into requests, and stay calm, empathetic, and professional — this role is for you!
 

Required experience and skills:

• 6+ months of experience as a Customer Support Representative;
• German — C1+ (both written and spoken, close to native);
• English — B2–C1;
• Excellent verbal and written communication skills;
• Strong empathy, emotional intelligence, and active listening skills;
• Ability to stay focused under pressure and handle multiple requests simultaneously;
• Attention to detail and ability to deeply analyze customer requests;
• Proficiency in MS Office, ticketing systems, and email management tools.

Your future responsibilities include:

• Resolving all inbound and outbound support requests according to internal guidelines;
• Providing customer support via e-mail, chat, and phone;
• Escalating tickets to mentors and team leaders when needed;
• Maintaining high-quality standards in every customer interaction;
• Giving feedback on processes and sharing ideas to improve customer satisfaction.

Performance expectations (first 6 months):

• Minimum 50 points per hour (PPH) per shift
  (1 e-mail = 1 point, 1 chat or call = 2 points);
• Strong focus on quality and detailed handling of customer requests.

Why EverHelp:

• Work in a dynamic international environment with interesting customer requests;
• Opportunity to collaborate with European markets and clients;
• 20 paid vacation days;
• 10 paid sick leaves (medical confirmation required);
• Wellness & Educational Bonus;
• No time tracker;
• Contract-based cooperation;
• Trial period — 3 months;
• Flexible shifts:
  • 08:00–16:30 CET (30-minute break)
  • 08:30–17:00 CET (30-minute break)

Career growth opportunities:

• Quality Control Agent;
• Customer Support Team Lead.

Recruitment process:

1. Intro call with a TA Specialist;
2. Test assignment (2 hours to complete);
3. Interview with Hiring Managers;
4. Final 30-minute interview with the client.
   
   Join EverHelp and become part of a team that turns customer service into an art!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. 

EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

Reason for Position Launching & Mission of the Role
To build social media into a structured and measurable channel for candidate attraction, strengthen EverHelp’s employer brand and B2B presence, and drive engagement across B2E audiences, B2B stakeholders, and C-level personal brands.

Your future responsibilities include:

• Manage and develop EverHelp’s social media presence across Instagram, TikTok, Threads, and LinkedIn, with a focus on candidate attraction (B2E) and B2B audience engagement,
• Own and grow Instagram, TikTok, and Threads as channels for candidate attraction, audience growth, and employer brand visibility,
• Manage corporate LinkedIn pages for EverHelp and Evly, driving B2B communication and brand presence,
• Support and develop C-level personal brands on LinkedIn by monitoring industry trends, thought leaders, and creating relevant content,
• Build and maintain a social media analytics system, track performance metrics, and provide regular reporting,
• Generate concepts and creatives for paid candidate attraction campaigns across Instagram and Facebook,
• Identify and collaborate with influencers and partners for both B2E and B2B initiatives,
• Prepare clear creative briefs and tasks for the design team,
• Collaborate closely with the Recruitment team to ensure effective handover and processing of organic candidates,
• Partner with the Brand team to communicate employer branding initiatives, events, and company activities.

Needed experience & skills:

• 1+ year of experience in Social Media Management,
• Strong written and verbal communication skills in Ukrainian and English (Upper-Intermediate+),
• Understanding of the Ukrainian IT industry,
• Basic understanding of HR metrics and analytics,
• Proven experience managing corporate accounts across Instagram, TikTok, and LinkedIn,
• Ownership mindset, with the ability to lead the direction independently and proactively propose solutions,
• Result-oriented approach,
• Strong communication skills, with the ability to build relationships and collaborate effectively with stakeholders and employees,
• Structured thinking and organizational skills.

Nice to have skills:

• Understanding of working specifics within large-scale teams and organizations (500+ employees),
• Experience collaborating with influencers and partners for media and content projects.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Kyiv office with free breakfasts and lunches,
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

Reason for Position Launching & Mission of the Role
To build social media into a structured and measurable channel for candidate attraction, strengthen EverHelp’s employer brand and B2B presence, and drive engagement across B2E audiences, B2B stakeholders, and C-level personal brands.

Your future responsibilities include:

• Manage and develop EverHelp’s social media presence across Instagram, TikTok, Threads, and LinkedIn, with a focus on candidate attraction (B2E) and B2B audience engagement,
• Own and grow Instagram, TikTok, and Threads as channels for candidate attraction, audience growth, and employer brand visibility,
• Manage corporate LinkedIn pages for EverHelp and Evly, driving B2B communication and brand presence,
• Support and develop C-level personal brands on LinkedIn by monitoring industry trends, thought leaders, and creating relevant content,
• Build and maintain a social media analytics system, track performance metrics, and provide regular reporting,
• Generate concepts and creatives for paid candidate attraction campaigns across Instagram and Facebook,
• Identify and collaborate with influencers and partners for both B2E and B2B initiatives,
• Prepare clear creative briefs and tasks for the design team,
• Collaborate closely with the Recruitment team to ensure effective handover and processing of organic candidates,
• Partner with the Brand team to communicate employer branding initiatives, events, and company activities.

Needed experience & skills:

• 1+ year of experience in Social Media Management,
• Strong written and verbal communication skills in Ukrainian and English (Upper-Intermediate+),
• Understanding of the Ukrainian IT industry,
• Basic understanding of HR metrics and analytics,
• Proven experience managing corporate accounts across Instagram, TikTok, and LinkedIn,
• Ownership mindset, with the ability to lead the direction independently and proactively propose solutions,
• Result-oriented approach,
• Strong communication skills, with the ability to build relationships and collaborate effectively with stakeholders and employees,
• Structured thinking and organizational skills.

Nice to have skills:

• Understanding of working specifics within large-scale teams and organizations (500+ employees),
• Experience collaborating with influencers and partners for media and content projects.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Kyiv office with free breakfasts and lunches,
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live, and provided financial support.
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

The primary mission of this role is to drive client retention and maximize account revenue. You will manage and grow a portfolio of clients, ensuring consistent service delivery while identifying and converting upsell opportunities. Success in this role is defined by long-term client satisfaction, account expansion, and measurable revenue growth.

Your future responsibilities include:

• Build and maintain long-term relationships with clients, acting as a trusted partner,
• Ensure delivery meets agreed SLAs and KPIs across client projects,
• Identify upsell and cross-sell opportunities, and prepare tailored commercial proposals,
• Manage and resolve client escalations and complex situations promptly,
• Monitor the financial performance of accounts, including revenue and profitability analysis,
• Prepare and lead regular QBRs (Quarterly Business Reviews) with key stakeholders,
• Collaborate cross-functionally to ensure seamless client operations and service delivery.

Needed experience & skills:

• 2+ years of commercial experience,
• Experience working with B2B clients,
• Strong analytical and critical thinking, with a structured and systematic approach, and the ability to manage multiple contexts,
• Results-driven mindset with high motivation and ambition to achieve targets,
• Strong data-driven approach with the ability to make decisions based on insights,
• Excellent communication skills with the ability to clearly and persuasively articulate ideas both in writing and verbally,
• Negotiation skills and the ability to handle objections effectively,
• Advanced (C1) level of English, both written and spoken,
• Experience working with or willingness to learn tools such as CRM systems (e.g., HubSpot), Notion, ClickUp, and Looker.

Nice to have skills:

• Experience in customer support outsourcing or other B2B service-based businesses,
• Basic understanding of how service businesses operate, including financial models.|

We consider candidates in Kyiv and Lviv, cities where our offices are located (although the role is fully remote). We are also ready to consider candidates located in Europe.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.
• Ability to work from Kyiv & Warsaw offices with free breakfasts and lunches,
• Team of professionals who are ready for knowledge sharing, internal professional communities, team building,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

Genesis — міжнародна IT-компанія, що надає повний спектр послуг. Понад 1500 людей у п’яти країнах створюють продукти для понад 200 мільйонів унікальних користувачів щомісяця. Ми — одні з найбільших партнерів Facebook, Google, Snapchat та Apple у Східній Європі. Наша екосистема складається з понад 15 компаній та інвестиційного фонду.
 

EverHelp — це компанія в екосистемі Genesis. Ми — команда професіоналів, яка розвиває аутсорсингову службу підтримки для багатьох клієнтів по всьому світу в наростальному темпі: проєкт створено у 2021 році, але за останній рік ми виросли на 82%. Наразі наші співробітники знаходяться у безпеці, ми зберегли усі робочі місця, на додаток — продовжуємо посилювати нашу команду і зберігати Retention Rate на рівні не нижче 90%.
 

У 2026 році EverHelp отримала 9 міжнародних відзнак як роботодавець. Компанія виборола 1 місце в Top 30 Inspiring Workplaces у Європі, стала №1 роботодавцем серед європейських компаній з штатом від 500 до 4999 працівників та отримала Best-in-Class визнання у 6 спеціальних категоріях: Культура та Мета, Лідерство, Інклюзивність та Приналежність, Добробут, Голос Працівника та Досвід Працівника. EverHelp також увійшла до списку 28 Best Places to Work за версією Business Intelligence Group — міжнародної премії, що відзначає компанії з сильною культурою та комфортним робочим середовищем.
 

Наша позиція:

• Ми проти війни та невиправданої агресії,
• Ми евакуювали співробітників компанії та їх близьких із зон бойових дій, допомогли в пошуку житла і забезпечили фінансовою підтримкою,
• Забезпечили всю команду мобільними станціями та батареями,
• Ми продовжуємо стабільно працювати для майбутнього України.
   

Ми шукаємо проактивного Talent Acquisition Specialist, який комфортно працює у швидкому темпі, любить high-volume найм, готовий брати на себе відповідальність, впливати на процеси і рости разом із командою.
 

Чим ця вакансія може тебе зацікавити:

• Ти тут не просто закриваєш вакансії, а будеш напряму працювати з hiring-менеджерами і стратегічно впливати на залучення найкращих талантів в команду
• Окрім high-volume позицій в межах сапорт-відділу, будуть інші ролі на перетині сапорту і продуктових вакансій (TL, QC, multilingual, Marketing, Sales roles)
• Є відчуття партнерства з менеджерами, а не просто сервісної функції — ти залучений(-а) в обговорення, рішення і пріоритети
• Можна впливати на процеси: якщо бачиш, як зробити краще — твої ідеї не губляться, а реально розглядаються і впроваджуються
• Команда професіоналів, яка завжди готова ділитися досвідом, брейнштормити, обговорювати кейси і підтримувати одне одного
• Є можливості для розвитку: участь у вебінарах, обмін експертизою і поступове прокачування особистого бренду
• Чесна і відкрита комунікація — регулярний фідбек, зрозумілі процеси і без зайвої бюрократії.
   

Ти будеш:

• Вести повний цикл рекрутингу: від сорсингу до оферу
• Закривати вакансії з фокусом на Customer Support (high-volume), а також брати участь у наймі на senior-рівень і суміжні ролі
• Активно приймати участь в міжнародному найманні
• Проводити скринінги та оцінювати кандидатів по комунікації, мотивації та problem-solving
• Працювати в тісній зв’язці з hiring-менеджерами: формувати профілі, узгоджувати очікування та пріоритети
• Впливати на ефективність найму через аналіз метрик і покращення процесів
• Долучатися до employer branding та просування вакансій
• Забезпечувати позитивний candidate experience на всіх етапах
• Використовувати сучасні інструменти (ATS, sourcing tools) для оптимізації роботи.
   

Про тебе:

• 1+ рік досвіду в рекрутингу (IT-oursource або агенція)
• Досвід найму нетехнічних ролей
• Досвід закриття з міжнародних вакансій
• Практичний досвід full-cycle рекрутингу
• Знання інструментів сорсингу та каналів пошуку кандидатів
• Сильні комунікаційні навички та вміння працювати зі стейкхолдерами
• Аналітичне мислення та уважність до деталей
• Рівень англійської — Upper-Intermediate або вище.
   

Робота в EverHelp — це:

• Можливість долучитись до української компанії та допомагати економіці нашої країни,
• 20+ днів відпустки й лікарняні без обмежень,
• Медичне страхування і +10 додаткових Healthcare вихідних для відновлення свого стану і ресурсів, корпоративний лікар і психолог,
• Постійне навчання та розвиток як в команді, так і індивідуально (компенсація конференцій, вебінарів, професійних курсів),
• Можливість працювати з львівського або київського офісу з безплатними сніданками й обідами, а також — повністю віддалено,
• Професійна команда спеціалістів, які готові ділитися своєю експертизою, внутрішні спільноти й командні активності,
• Корпоративні знижки на абонементи в тренажерні зали й на широкий спектр послуг не про спорт.
   

Не зволікай! Відправляй своє CV і приєднуйся до EverHelp.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for multiple products worldwide at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all teammates and their families from frontline areas, helped them relocate, and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are currently expanding our marketing team and looking for a Middle+ Content Writer to help scale high-quality, SEO-driven content and support organic growth across multiple products.

The mission of this role is to create structured, SEO-optimized content based on detailed briefs that attracts potential customers through organic search and supports long-term organic growth.

Important note: this role is focused primarily on technical SEO writing (≈90% of tasks), with less emphasis on creative or marketing copywriting.

Your future responsibilities include:

• Writing and editing SEO-optimized content (blog articles, core pages, landing pages) based on detailed SEO briefs and semantic core,
• Integrating keywords into structured, logical, and user-friendly content,
• Updating and optimizing existing content according to new SEO requirements,
• Uploading and managing content via CMS (Webflow),
• Conducting research on industry topics (e.g. customer support outsourcing, market insights) to support content creation,
• Collaborating with the marketing team to ensure content aligns with business goals,
• Analyzing content performance and contributing to content improvements.

Needed experience & skills:

• 1.5+ years of commercial experience in content writing for digital products,
• Native Ukrainian and English level C1+,
• Strong understanding of SEO principles and experience working with semantic core,
• Experience working with SEO briefs and keyword-driven content,
• Ability to create structured, clear, and coherent content based on predefined requirements,
• Experience working with CMS platforms (e.g., WordPress, Webflow, or similar),
• Strong attention to detail, structured thinking, and ability to work with feedback.

Nice to have skills:

• Experience writing SEO articles for B2B audiences,
• Proofreading and editing skills,
• Experience conducting research to better understand the target audience and industry context.

Work with EverHelp is about:

• Opportunity to join a Ukrainian company and contribute to the development of the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• A team of professionals ready for knowledge sharing, internal communities, and team buildings,
• Corporate discounts for gym membership and other services such as healthcare and language schools.

Submit your resume and join our team!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for multiple products worldwide at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all teammates and their families from frontline areas, helped them relocate, and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are currently expanding our marketing team and looking for a Middle+ Content Writer to help scale high-quality, SEO-driven content and support organic growth across multiple products.

The mission of this role is to create structured, SEO-optimized content based on detailed briefs that attracts potential customers through organic search and supports long-term organic growth.

Important note: this role is focused primarily on technical SEO writing (≈90% of tasks), with less emphasis on creative or marketing copywriting.

Your future responsibilities include:

• Writing and editing SEO-optimized content (blog articles, core pages, landing pages) based on detailed SEO briefs and semantic core,
• Integrating keywords into structured, logical, and user-friendly content,
• Updating and optimizing existing content according to new SEO requirements,
• Uploading and managing content via CMS (Webflow),
• Conducting research on industry topics (e.g. customer support outsourcing, market insights) to support content creation,
• Collaborating with the marketing team to ensure content aligns with business goals,
• Analyzing content performance and contributing to content improvements.

Needed experience & skills:

• 1.5+ years of commercial experience in content writing for digital products,
• Native Ukrainian and English level C1+,
• Strong understanding of SEO principles and experience working with semantic core,
• Experience working with SEO briefs and keyword-driven content,
• Ability to create structured, clear, and coherent content based on predefined requirements,
• Experience working with CMS platforms (e.g., WordPress, Webflow, or similar),
• Strong attention to detail, structured thinking, and ability to work with feedback.

Nice to have skills:

• Experience writing SEO articles for B2B audiences,
• Proofreading and editing skills,
• Experience conducting research to better understand the target audience and industry context.

Work with EverHelp is about:

• Opportunity to join a Ukrainian company and contribute to the development of the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• A team of professionals ready for knowledge sharing, internal communities, and team buildings,
• Corporate discounts for gym membership and other services such as healthcare and language schools.

Submit your resume and join our team!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
 

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
 

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.
   

We are launching this role to strengthen EverHelp’s AI direction and build reliable backend infrastructure for Voice AI, AI agents, and knowledge-based automation. The mission of this role is to turn AI ideas into scalable production systems that improve customer support experience for our clients worldwide.
 

Your future responsibilities include:

• Build and maintain backend infrastructure for AI agent integrations.
• Lead development of Voice AI — speech-to-text, TTS, telephony, infrastructure (multilingual including low-resource languages),
• Build RAG pipelines and knowledge base systems that enable AI agents to learn from client-specific data and stay current without manual retraining,
• Own system reliability: latency, uptime, graceful fallback to human agents, PII handling in compliance with SOC 2 / GDPR,
• Contribute to technical vision and architecture decisions alongside the Head of Product and CPO.
   

Needed experience & skills:

• 4+ years in backend/DevOps engineering; at least 1 year building production AI/ML systems (not prototypes),
• Deep hands-on experience with LLM APIs — prompt engineering, function calling, agentic workflows, multi-turn context management,
• Experience designing and maintaining REST/webhook-driven integrations with third-party platforms,
• Practical knowledge of RAG architecture — vector databases, embedding pipelines, knowledge base design,
• Comfort with cloud infrastructure (AWS/GCP) and data pipelines (BigQuery or equivalent),
• Understanding of AI evaluation: how to measure quality, detect regressions, and improve model performance on real production data,
• Ability to own technical decisions end-to-end — from architecture design to deployment to monitoring.
   

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.
   

Submit your resume and join our team!