EverHelp

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of a Growth Marketing Specialist to join one of our client projects — a global EdTech product where children learn languages. The mission of this role is to build and scale the B2C growth engine and drive revenue growth through acquisition, conversion, and organic channels.

The working schedule is full-time (8 hours/day), with at least 6 hours of overlap with CET business hours.

Important! It’s a contract-based cooperation with the opportunity to transition to long-term collaboration after 6 months.

Your future responsibilities include:

• Optimize marketing funnels and conversion rates to increase user acquisition and convert trial users into paying customers;
• Plan, launch, and manage paid campaigns across Google Ads and Meta;
• Develop and implement SEO and ASO strategies;
• Transform the existing video content library into high-performing short-form content for platforms such as TikTok, Reels, and YouTube Shorts;
• Design and launch referral programs to drive user-generated growth;
• Build and maintain marketing analytics systems to track and report performance;
• Collaborate directly with the founder and participate in monthly strategy reviews to define growth direction.

Needed experience & skills:

• 3–5 years of experience in B2C growth marketing (EdTech, SaaS, or subscription-based products preferred);
• English level — Upper-Intermediate or higher (French is a plus);
• Strong expertise in Conversion Rate Optimization (CRO);
• Hands-on experience with Google Ads and Meta campaigns;
• Experience with SEO strategy development and content-driven growth;
• Familiarity with App Store Optimization (ASO);
• Experience working with marketing analytics and performance tracking;
• Ability to actively use AI tools to optimize and automate workflows.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy;
• The possibility to work fully remotely;
• 20+ vacation days and 10 sick leave;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live, and provided financial support.
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

The primary mission of this role is to drive client retention and maximize account revenue. You will manage and grow a portfolio of clients, ensuring consistent service delivery while identifying and converting upsell opportunities. Success in this role is defined by long-term client satisfaction, account expansion, and measurable revenue growth.

Your future responsibilities include:

• Build and maintain long-term relationships with clients, acting as a trusted partner,
• Ensure delivery meets agreed SLAs and KPIs across client projects,
• Identify upsell and cross-sell opportunities, and prepare tailored commercial proposals,
• Manage and resolve client escalations and complex situations promptly,
• Monitor the financial performance of accounts, including revenue and profitability analysis,
• Prepare and lead regular QBRs (Quarterly Business Reviews) with key stakeholders,
• Collaborate cross-functionally to ensure seamless client operations and service delivery.

Needed experience & skills:

• 2+ years of commercial experience,
• Experience working with B2B clients,
• Strong analytical and critical thinking, with a structured and systematic approach, and the ability to manage multiple contexts,
• Results-driven mindset with high motivation and ambition to achieve targets,
• Strong data-driven approach with the ability to make decisions based on insights,
• Excellent communication skills with the ability to clearly and persuasively articulate ideas both in writing and verbally,
• Negotiation skills and the ability to handle objections effectively,
• Advanced (C1) level of English, both written and spoken,
• Experience working with or willingness to learn tools such as CRM systems (e.g., HubSpot), Notion, ClickUp, and Looker.

Nice to have skills:

• Experience in customer support outsourcing or other B2B service-based businesses,
• Basic understanding of how service businesses operate, including financial models.|

We consider candidates in Kyiv and Lviv, cities where our offices are located (although the role is fully remote). We are also ready to consider candidates located in Europe.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.
• Ability to work from Kyiv & Warsaw offices with free breakfasts and lunches,
• Team of professionals who are ready for knowledge sharing, internal professional communities, team building,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of a Growth Marketing Specialist to join one of our client projects — a global EdTech product where children learn languages. The mission of this role is to build and scale the B2C growth engine and drive revenue growth through acquisition, conversion, and organic channels.

The working schedule is full-time (8 hours/day), with at least 6 hours of overlap with CET business hours.

Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.

Your future responsibilities include:

• Optimize marketing funnels and conversion rates to increase user acquisition and convert trial users into paying customers;
• Plan, launch, and manage paid campaigns across Google Ads and Meta;
• Focus on scaling acquisition channels (SEO, paid ads, referrals) as the main growth driver;
• Transform the existing video content library into high-performing short-form content for platforms such as TikTok, Reels, and YouTube Shorts;
• Manage and scale paid marketing budgets with a performance-first approach (no strict limits if campaigns show positive ROI);
• Build and maintain marketing analytics systems to track and report performance;
• Collaborate directly with the founder and participate in monthly strategy reviews to define growth direction.

Needed experience & skills:

• 3–5 years of experience in B2C growth marketing (EdTech, SaaS, or subscription-based products preferred);
• English level — Upper-Intermediate or higher (French is a plus);
• Strong expertise in Conversion Rate Optimization (CRO);
• Hands-on experience with Google Ads and Meta campaigns;
• Experience with SEO strategy development and content-driven growth;
• Familiarity with App Store Optimization (ASO);
• Experience working with marketing analytics and performance tracking;
• AI-native mindset: ability to actively use AI tools to optimize workflows and move faster;
• Strong analytical thinking with a data-driven approach (analytics > creativity).

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy;
• The possibility to work fully remotely;
• 20+ vacation days and 10 sick leave;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of a Growth Marketing Specialist to join one of our client projects — a global EdTech product where children learn languages. The mission of this role is to build and scale the B2C growth engine and drive revenue growth through acquisition, conversion, and organic channels.

The working schedule is full-time (8 hours/day), with at least 6 hours of overlap with CET business hours.

Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.

Your future responsibilities include:

• Optimize marketing funnels and conversion rates to increase user acquisition and convert trial users into paying customers;
• Plan, launch, and manage paid campaigns across Google Ads and Meta;
• Focus on scaling acquisition channels (SEO, paid ads, referrals) as the main growth driver;
• Transform the existing video content library into high-performing short-form content for platforms such as TikTok, Reels, and YouTube Shorts;
• Manage and scale paid marketing budgets with a performance-first approach (no strict limits if campaigns show positive ROI);
• Build and maintain marketing analytics systems to track and report performance;
• Collaborate directly with the founder and participate in monthly strategy reviews to define growth direction.

Needed experience & skills:

• 3–5 years of experience in B2C growth marketing (EdTech, SaaS, or subscription-based products preferred);
• English level — Upper-Intermediate or higher (French is a plus);
• Strong expertise in Conversion Rate Optimization (CRO);
• Hands-on experience with Google Ads and Meta campaigns;
• Experience with SEO strategy development and content-driven growth;
• Familiarity with App Store Optimization (ASO);
• Experience working with marketing analytics and performance tracking;
• AI-native mindset: ability to actively use AI tools to optimize workflows and move faster;
• Strong analytical thinking with a data-driven approach (analytics > creativity).

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy;
• The possibility to work fully remotely;
• 20+ vacation days and 10 sick leave;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of a User Acquisition Specialist to join one of our client projects — a global EdTech product where children learn languages. The mission of this role is to build and scale the B2C growth engine and drive revenue growth through acquisition, conversion, and organic channels.

The working schedule is full-time (8 hours/day), with at least 6 hours of overlap with CET business hours.

Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.

Your future responsibilities include:

• Optimize marketing funnels and conversion rates to increase user acquisition and convert trial users into paying customers;
• Plan, launch, and manage paid campaigns across Google Ads and Meta;
• Focus on scaling acquisition channels (SEO, paid ads, referrals) as the main growth driver;
• Transform the existing video content library into high-performing short-form content for platforms such as TikTok, Reels, and YouTube Shorts;
• Manage and scale paid marketing budgets with a performance-first approach (no strict limits if campaigns show positive ROI);
• Build and maintain marketing analytics systems to track and report performance;
• Collaborate directly with the founder and participate in monthly strategy reviews to define growth direction.

Needed experience & skills:

• 3–5 years of experience in B2C growth marketing (EdTech, SaaS, or subscription-based products preferred);
• English level — Upper-Intermediate or higher (French is a plus);
• Strong expertise in Conversion Rate Optimization (CRO);
• Hands-on experience with Google Ads and Meta campaigns;
• Experience with SEO strategy development and content-driven growth;
• Familiarity with App Store Optimization (ASO);
• Experience working with marketing analytics and performance tracking;
• AI-native mindset: ability to actively use AI tools to optimize workflows and move faster;
• Strong analytical thinking with a data-driven approach (analytics > creativity).

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy;
• The possibility to work fully remotely;
• 20+ vacation days and 10 sick leave;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a variety of products worldwide at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've preserved all our workplaces and, most importantly, continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.
 

We’re currently expanding our team for one of our partners, and looking for an Order Entry Manager (Junior+ level) to join our international customer care team.

If you enjoy handling customer requests via email, are detail-oriented, and can maintain focus under high-volume work — this role is for you!

Required experience and skills:

• 6+ months of experience in Customer Support;
• Fluent written German (email only, no voice) — strong grammar, natural phrasing, professional email tone;
• Critical thinking and ability to logically analyze cases;
• Strong attention to detail; ability to follow instructions precisely;
• Ability to structure written communication clearly and concisely;
• Ability to ask clarifying questions instead of making assumptions;
• Familiarity with email management tools (Dixa preferred).

Your future responsibilities:

• Process ~15,000 emails per year (~1,250/month, up to 60/day);
• Handle email orders via Dixa;
• Maintain a 24-hour response time; target Average Handling Time (AHT) 4–6 minutes (6–8 minutes allowed during onboarding);
• Ensure high-quality standards in every interaction;
• Report KPIs to the Sales team at Contorion;
• Share feedback and improvement ideas for processes.

Work schedule and conditions:

• Mon–Fri, 9:00–18:00 CET (1-hour lunch break);
• After probation: flexible start/end times if KPIs are met;
• No time tracker;
• Benefits: paid vacation and sick leaves;
• Contract-based cooperation;

Why join:

• Work in a dynamic international environment;
• Handle interesting customer requests;
• Opportunity to collaborate with European markets and clients.

Recruitment process:

1. Intro call with a TA Specialist;
2. Test assignment — Order Entry Manager (German) (1 hour to complete);
3. Interview with Hiring Manager;
4. Bar-raising.

Join EverHelp and become part of a team that turns customer support into an art!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We’re currently expanding our team for one of our partners, and looking for a Customer Support Representative (German Desk, Middle level) to join our international customer care team.

If you enjoy helping customers, can dive deep into requests, and stay calm, empathetic, and professional — this role is for you!
 

Required experience and skills:

• 6+ months of experience as a Customer Support Representative;
• German — C1+ (both written and spoken, close to native);
• English — B2–C1;
• Excellent verbal and written communication skills;
• Strong empathy, emotional intelligence, and active listening skills;
• Ability to stay focused under pressure and handle multiple requests simultaneously;
• Attention to detail and ability to deeply analyze customer requests;
• Proficiency in MS Office, ticketing systems, and email management tools.

Your future responsibilities include:

• Resolving all inbound and outbound support requests according to internal guidelines;
• Providing customer support via e-mail, chat, and phone;
• Escalating tickets to mentors and team leaders when needed;
• Maintaining high-quality standards in every customer interaction;
• Giving feedback on processes and sharing ideas to improve customer satisfaction.

Performance expectations (first 6 months):

• Minimum 50 points per hour (PPH) per shift
  (1 e-mail = 1 point, 1 chat or call = 2 points);
• Strong focus on quality and detailed handling of customer requests.

Why EverHelp:

• Work in a dynamic international environment with interesting customer requests;
• Opportunity to collaborate with European markets and clients;
• 20 paid vacation days;
• 10 paid sick leaves (medical confirmation required);
• Wellness & Educational Bonus;
• No time tracker;
• Contract-based cooperation;
• Trial period — 3 months;
• Flexible shifts:
  • 08:00–16:30 CET (30-minute break)
  • 08:30–17:00 CET (30-minute break)

Career growth opportunities:

• Quality Control Agent;
• Customer Support Team Lead.

Recruitment process:

1. Intro call with a TA Specialist;
2. Test assignment (2 hours to complete);
3. Interview with Hiring Managers;
4. Final 30-minute interview with the client.
   
   Join EverHelp and become part of a team that turns customer service into an art!

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a responsible Customer Support Specialist (French) who will implement, develop, and maintain high-quality service standards for our customers.

Work schedule:

• Monday-Friday, 9:00–18:00 CET;
• 1-hour break during the working day

You will:

• handle customer requests via Zendesk - email, and chat;
• support customers with product-related questions;
• help with order tracking and delivery updates;
• process after-sales service requests;
• assist with customer account-related questions;
• handle career and HR-related inquiries when needed;
• use internal macros, guidelines, and available support materials;
• keep communication clear, polite, and aligned with the brand’s tone of voice.

About you:

• you have 1-3 years of experience in Customer Support;
• you speak French and English at B2 level or higher;
• you are patient, empathetic, and attentive to customer needs;
• you are detail-oriented and can work with product information carefully;
• you can adapt to new processes and work with partially structured information;
• you are proactive and can search for information independently when needed;
• experience with Zendesk, e-commerce, beauty, fragrance, or lifestyle brands will be a plus.

Working at EverHelp means:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Send us your CV and join EverHelp.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,

• We continue to work together for the future of Ukraine.

   

The Sales Manager role is launched to accelerate revenue growth by increasing deal volume and sales efficiency. The mission of this role is to consistently hit and exceed sales targets by closing deals, maximizing lead-to-customer conversion, and delivering measurable revenue results.

Your future responsibilities include:

• Managing inbound leads: qualification, needs discovery, and solution presentation,
• Initiating first contact with potential clients via calls, email, and LinkedIn,
• Identifying customer needs and developing tailored commercial proposals,
• Handling objections and delivering sales presentations and demos,
• Closing deals and handing over qualified clients to the Account Management team,
• Maintaining accurate and up-to-date records in the CRM, including deal stages, statuses, and communication details.

Needed experience & skills:

• 2+ years of commercial B2B experience,
• Proven experience in negotiations and deal closing,
• English proficiency at C1 level or higher (spoken and written),
• Hands-on experience with CRM systems (HubSpot),
• High motivation and strong results-driven mindset,
• Strong objection-handling and negotiation skills,
• Excellent time management and organizational skills.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work fully remotely,
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,

Submit your resume and join our team!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group - a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support
• We provided the team with charging stations
• We continue to work together for the future of Ukraine

As we continue to grow and scale rapidly, we are expanding our People Ops function and are currently looking for a Junior Event Specialist. The mission of this role is to build and maintain reliable, well-structured, and human-centered People Ops operations, enabling the company to scale without operational disruptions while providing employees with a clear, high-quality, and supportive experience in all interactions with People Ops.

Your future responsibilities include:

• Assisting with corporate and team-building events, trainings, and wellness activities
• Managing company merchandise and gifts, including ordering and delivery coordination
• Maintaining and updating People Ops systems (Zoho, Notion)
• Coordinating insurance administration, system access, and work equipment
• Ensuring high-quality operational execution
• Supporting Kyiv office operations, coordinate communication with vendors and service providers (office presence required 2-3 times a week)
• Coordinating administrative requests from teams

Needed experience & skills:

• Ability to manage priorities and consistently deliver results
• High level of ownership, responsibility, and reliability
• Strong skills in organizing online and offline events
• Experience in fast-growing environments in companies with 200+ employees
• Confident use of Notion and Google Workspace (Docs, Sheets)
• Attention to detail and ability to work with data
• Strong written and verbal communication skills
• English level B1 or higher, Ukrainian - native / fluent

Nice to have skills:

• Ability to stay self-aware and grounded in a dynamic environment, taking ownership of your energy, capacity, and results,
• Resilience and the ability to remain effective under pressure,
• Experience working with budgets and basic cost tracking.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist
• Medical insurance and +10 Healthcare leaves for mental & physical recovery
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.
• Ability to work from Kyiv offices with free breakfasts and lunches or partly remotely
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of Partnership Manager. The mission is to develop and scale commercial partnerships that generate predictable revenue, working within a structured partnership framework and closely integrated with sales and operations.

This role focuses on building long-term, commercially effective relationships that consistently contribute to EverHelp’s growth.

Your future responsibilities include:

• Develop and manage commercial partnerships, owning the relationship from onboarding to long-term growth.
• Act as the primary business development and relationship owner for key partners and stakeholders.
• Lead the full partnership lifecycle: partner sourcing, initial outreach, negotiations, commercial terms alignment, partnership launch and further relationship management.
• Coordinate partnership launches, including contracts, workflows, materials, and lead handover to the sales team.
• Maintain and manage the partner CRM, tracking pipeline performance, conversions, revenue, and ROI.
• Build and continuously improve partnership processes, including partner pipeline structure, lead tracking, and reporting.
• Represent EverHelp in joint activities with partners (events, workshops, career fairs) when relevant to business goals.
• Provide regular reporting and insights on partnership performance to internal stakeholders.

Needed experience & skills:

• 2 year + experience working in large, structured organizations (BPO, SaaS, IT services, or similar) with mature partnership or sales processes.
• Ability to conduct business negotiations in English (minimum B2 level).
• Hands-on experience with CRM systems (HubSpot, Pipedrive, Salesforce, or similar).
• Strong understanding of partner analytics: pipeline management, conversion tracking, ROI measurement.
• Experience working with contracts and basic financial models, including calculating partnership profitability and revenue share.
• Confident use of Excel / Google Sheets for operational and analytical tasks.
• Ability to prepare and deliver presentations and partner pitches tailored to different stakeholders.

Nice to have skills:

• Creativity in building win-win partnership models.
• Ability to facilitate negotiations and group discussions.
• Strong cross-cultural communication skills.
• Strategic mindset with the ability to identify scalable partnership opportunities.
• Experience working with international partners and cross-cultural communication.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development inside the team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.
•  

Role overview
The role is launched to ensure stable, scalable, and technically sound performance of the cold email outreach channel, with full ownership of infrastructure, deliverability, and performance optimization.
You will fully own the cold email infrastructure (40+ inboxes), maintain high domain health, control bounce rate, and ensure predictable pipeline contribution through structured performance optimization.

Your future responsibilities include:
Infrastructure & Deliverability Ownership

• Full ownership of the email channel infrastructure — from domain setup to qualified booked calls,
• Management of 40+ inboxes and domain rotation,
• Setup and maintenance of SPF, DKIM, DMARC records,
• Inbox warming and domain health monitoring,
• Continuous deliverability optimization (spam placement, sender reputation, blacklist monitoring),
• Bounce rate control and troubleshooting deliverability issues,
• Scaling outreach infrastructure while maintaining stability.
• Campaign Management & Optimization
• Launching and managing cold email campaigns on pre-built lead lists,
• Monitoring key metrics: open rate, reply rate, bounce rate, spam rate,
• Systematic A/B testing and performance optimization,
• Identifying bottlenecks in the outreach funnel and improving conversion to qualified calls.

Needed experience & skills:

• 2+ years of hands-on experience in cold email outreach with direct infrastructure ownership,
• Proven experience managing 30+ inboxes simultaneously,
• Strong expertise in email deliverability and domain management (SPF, DKIM, DMARC, inbox warming, bounce rate control),
• Experience with outreach tools (Instantly, Smartlead, Lemlist or similar),
• Experience setting up and managing Google Workspace or equivalent,
• Experience working with CRM systems (HubSpot or similar),
• Strong analytical mindset and data-driven decision-making,
• Upper-Intermediate (B1-B2) English level for professional written and verbal communication,
• High level of autonomy and ownership.

Nice to have skills:

• Experience scaling outreach across multiple markets,
• Experience building SOPs for outreach infrastructure,
• Understanding of the B2B sales funnel and collaboration with Sales,
• Experience automating workflows between outreach tools and CRM.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

Genesis — міжнародна IT-компанія, що надає повний спектр послуг. Понад 1500 людей у п’яти країнах створюють продукти для понад 200 мільйонів унікальних користувачів щомісяця. Ми — одні з найбільших партнерів Facebook, Google, Snapchat та Apple у Східній Європі. Наша екосистема складається з понад 15 компаній та інвестиційного фонду.
 

EverHelp — це компанія в екосистемі Genesis. Ми — команда професіоналів, яка розвиває аутсорсингову службу підтримки для багатьох клієнтів по всьому світу в наростальному темпі: проєкт створено у 2021 році, але за останній рік ми виросли на 82%. Наразі наші співробітники знаходяться у безпеці, ми зберегли усі робочі місця, на додаток — продовжуємо посилювати нашу команду і зберігати Retention Rate на рівні не нижче 90%.
 

У 2026 році EverHelp увійшла до списку 28 Best Places to Work за версією Business Intelligence Group — міжнародної премії, що відзначає компанії з сильною культурою та комфортним робочим середовищем.
 

Наша позиція:

• Ми проти війни та невиправданої агресії,
• Ми евакуювали співробітників компанії та їх близьких із зон бойових дій, допомогли в пошуку житла і забезпечили фінансовою підтримкою,
• Забезпечили всю команду мобільними станціями та батареями,
• Ми продовжуємо стабільно працювати для майбутнього України.
   

Ми шукаємо проактивного Talent Acquisition Specialist, який комфортно працює у швидкому темпі, любить high-volume найм, готовий брати на себе відповідальність, впливати на процеси і рости разом із командою.
 

Чим ця вакансія може тебе зацікавити:

• Ти тут не просто закриваєш вакансії, а будеш напряму працювати з hiring-менеджерами і стратегічно впливати на залучення найкращих талантів в команду
• Окрім high-volume позицій в межах сапорт-відділу, будуть інші ролі на перетині сапорту і продуктових вакансій (TL, QC, multilingual, Marketing, Sales roles)
• Є відчуття партнерства з менеджерами, а не просто сервісної функції — ти залучений(-а) в обговорення, рішення і пріоритети
• Можна впливати на процеси: якщо бачиш, як зробити краще — твої ідеї не губляться, а реально розглядаються і впроваджуються
• Команда професіоналів, яка завжди готова ділитися досвідом, брейнштормити, обговорювати кейси і підтримувати одне одного
• Є можливості для розвитку: участь у вебінарах, обмін експертизою і поступове прокачування особистого бренду
• Чесна і відкрита комунікація — регулярний фідбек, зрозумілі процеси і без зайвої бюрократії.
   

Ти будеш:

• Вести повний цикл рекрутингу: від сорсингу до оферу
• Закривати вакансії з фокусом на Customer Support (high-volume), а також брати участь у наймі на senior-рівень і суміжні ролі
• Активно приймати участь в міжнародному найманні
• Проводити скринінги та оцінювати кандидатів по комунікації, мотивації та problem-solving
• Працювати в тісній зв’язці з hiring-менеджерами: формувати профілі, узгоджувати очікування та пріоритети
• Впливати на ефективність найму через аналіз метрик і покращення процесів
• Долучатися до employer branding та просування вакансій
• Забезпечувати позитивний candidate experience на всіх етапах
• Використовувати сучасні інструменти (ATS, sourcing tools) для оптимізації роботи.
   

Про тебе:

• 1+ рік досвіду в рекрутингу (IT-oursource або агенція)
• Досвід найму нетехнічних ролей
• Досвід закриття з міжнародних вакансій
• Практичний досвід full-cycle рекрутингу
• Знання інструментів сорсингу та каналів пошуку кандидатів
• Сильні комунікаційні навички та вміння працювати зі стейкхолдерами
• Аналітичне мислення та уважність до деталей
• Рівень англійської — Upper-Intermediate або вище.
   

Робота в EverHelp — це:

• Можливість долучитись до української компанії та допомагати економіці нашої країни,
• 20+ днів відпустки й лікарняні без обмежень,
• Медичне страхування і +10 додаткових Healthcare вихідних для відновлення свого стану і ресурсів, корпоративний лікар і психолог,
• Постійне навчання та розвиток як в команді, так і індивідуально (компенсація конференцій, вебінарів, професійних курсів),
• Можливість працювати з львівського або київського офісу з безплатними сніданками й обідами, а також — повністю віддалено,
• Професійна команда спеціалістів, які готові ділитися своєю експертизою, внутрішні спільноти й командні активності,
• Корпоративні знижки на абонементи в тренажерні зали й на широкий спектр послуг не про спорт.
   

Не зволікай! Відправляй своє CV і приєднуйся до EverHelp.