EverHelp

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all teammates and their families from frontline areas, helped them relocate, and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are currently expanding our marketing team and looking for a Middle+ Content Writer to help scale high-quality, SEO-driven content and support organic growth across multiple products.

Important note: this role is focused primarily on technical SEO writing (≈90% of tasks), with less emphasis on creative or marketing copywriting.

Your future responsibilities include:

• Writing and editing SEO-optimized content (blog articles, core pages, landing pages) based on detailed SEO briefs and semantic core,
• Creating content for external platforms, including guest posts, linkbuilding articles,
• Integrating keywords into structured, logical, and user-friendly content,
• Updating and optimizing existing content according to new SEO requirements,
• Uploading and managing content via CMS (Webflow),
• Conducting research on industry topics (e.g. customer support outsourcing, market insights) to support content creation,
• Collaborating with the marketing and design teams to ensure content aligns with business goals and has relevant visual support,
• Analyzing content performance and contributing to content improvements, including A/B testing, conversion optimization, and developing hypotheses to improve content effectiveness.

Needed experience & skills:

• 2+ years of commercial experience in content writing for digital products,
• Native Ukrainian and English level C1+,
• Strong understanding of SEO principles and experience working with semantic core,
• Experience working with SEO briefs and keyword-driven content,
• Experience creating different types of content, including blog articles, case studies, and advertising copy,
• Ability to create structured, clear, and coherent content based on predefined requirements,
• Experience working with CMS platforms (e.g., WordPress, Webflow, or similar),
• Strong attention to detail, structured thinking, and ability to work with feedback.

Nice to have skills:

• Experience writing SEO articles for B2B audiences,
• Experience writing PR articles and content for external publications,
• Proofreading and editing skills,
• Experience conducting research to better understand the target audience and industry context,
• Ability to interview internal subject matter experts to gather insights for content creation.

Work with EverHelp is about:

• Opportunity to join a Ukrainian company and contribute to the development of the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development: compensation for professional webinars, courses, conferences, etc.,
• Ability to work fully remotely,
• A team of professionals ready for knowledge sharing, internal communities, and team buildings,
• Corporate discounts for gym membership and other services such as healthcare and language schools.

Submit your resume and join our team!

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We’re kicking off the collaboration with a new client and we’re hiring an English-speaking Customer Support Representative to support their customers’ needs.

Your future responsibilities include:

• Resolve guest inquiries, most commonly bookings and access issues, plus other reservation and service-related questions as they arise - via inbound calls, OTA platforms, chats, calls, emails, WhatsApps,
• Communicate in true hospitality spirit - Perfect Host Principles, "best for the guest" mindset, genuine care for guests over process compliance,
• Escalate critical cases (refunds, legal, negative review threats) immediately, no attempt to resolve,
• Log/work in client's designated tools (TBC).

Needed experience & skills:

• At least 1 year of experience in Customer Support or hospitality,
• English B2+
• Strong problem - solving skills,
• Excellent communication skills, with a professional, friendly and welcoming approach,
• Resilience and adaptability in a fast-pace environment with constantly evolving processes.
• Readiness to work 5 shifts per week (Monday-Sunday) with the following shift times 07:00 - 15:00; 11:00 - 19:00; 15:00 - 23:00; 23:00 - 03:00; 23:00 - 07:00 (EET time zone). Shifts rotate regularly, and the schedule is shared one week in advance.

Nice to have skills:

• Experience in Hospitality, Travel, OTA, Hotel, or Property Management,
• Strong team player with a collaborative mindset,
• Previous experience working with international customers.

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

We're launching a partnership with one of Europe's fastest-growing hospitality brands, and we're looking for an English-speaking Customer Support Representative to help deliver an outstanding guest experience. In this role, you'll become one of the first agents supporting the project, helping guests with bookings, accommodation access, and other travel-related inquiries while contributing to the successful launch and growth of the support team.

Your future responsibilities include:

• Support guests via inbound calls, OTA platforms (Booking.com, Airbnb), emails, chats, and WhatsApp.
• Assist customers with booking, accommodation access, and reservation-related inquiries.
• Deliver a warm, guest-first experience following hospitality best practices.
• Escalate critical cases such as refunds, legal issues, or negative review risks to the appropriate team.
• Document interactions and work with the client's internal support tools.
• Collaborate closely with teammates to ensure a seamless customer experience.

Working hours (EET time zone):

• Morning: 07:00 - 15:00
• Day: 11:00 - 19:00
• Evening: 15:00 - 23:00
• Late Evening: 19:00 - 03:00
• Night: 23:00 - 07:00

Needed experience & skills:

• English — B2+/C1.
• At least 1 year of experience in Customer Support or Hospitality.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and the ability to make decisions independently.
• Ability to multitask and stay calm under pressure.
• Comfortable working in a fast-changing environment.

Nice to have skills:

• Experience in Hospitality, Travel, OTA, Hotel, or Property Management.
• Strong team player with a collaborative mindset.
• Previous experience working with international customers.

Our Recruitment process:

• Intro call with Recruiter (30 min)
• Test Assignment
• Interview with Hiring Manager (60 min)
• Final call with the client (30 min)

Work with EverHelp is about:

• Opportunity to join an international team and work with global products;
• Fully remote work opportunities depending on your location;
• Career growth opportunities within Customer Support operations;
• 20+ vacation days and 10 sick leaves;
• Internal learning opportunities, professional communities, and knowledge sharing;
• Dynamic environment where you can directly influence processes in a growing support team.

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are currently seeking a Customer Support Representative (Hospitality) to join our team.

This role is part of a newly launched international project in the hospitality industry, supporting guests throughout their stay and ensuring they receive exceptional service at every stage of their journey.

You'll communicate with guests across multiple channels, helping them with booking-related questions, property access, reservations, and other service requests. We're looking for professionals who genuinely enjoy helping people, stay calm under pressure, and believe that every interaction should leave guests with a positive impression.

Working schedule:

• Monday–Sunday;
• 5 shifts per week on a rotating schedule, 2 obligatory night shifts, first couple of months no night shifts;
• Shift options:
  • 07:00–16:00 CET
  • 15:00–00:00 CET
  • 23:00–08:00 CET
• 30-min. lunch break;
• +25 min. sanitary break
• Schedules are shared one week in advance.

Your future responsibilities include:

• Providing support to guests via phone calls, email, chat, WhatsApp, and online booking platforms;
• Assisting guests with booking questions, reservation updates, and property access;
• Delivering service with a true hospitality mindset, always putting the guest experience first;
• Resolving guest inquiries efficiently while maintaining a warm, professional, and empathetic tone;
• Escalating critical cases, such as refund requests, legal matters, or complaints requiring special attention, to the appropriate internal teams;
• Accurately documenting customer interactions using internal systems and tools;
• Collaborating with teammates to ensure a seamless and consistent guest experience.

Communication channels:

• Phone calls;
• Email;
• Live chat;
• WhatsApp;
• Online booking platform messages.

Needed experience & skills:Required:

• German (B2+) and English (B2+)
• At least 1 - 3 years of experience in Customer Support, Hospitality, or another customer-facing role;
• Confidence communicating with customers across multiple channels.

Soft skills:

• Strong problem-solving skills and the ability to think independently;
• Excellent written and verbal communication;
• A warm, guest-oriented communication style;
• Ability to remain calm and professional in challenging situations;
• Adaptability in a fast-changing environment;
• Strong multitasking skills without compromising service quality;
• Positive attitude and genuine team spirit.

Work with EverHelp is about:

• Fully remote collaboration;
• Working on an international hospitality project supporting guests from around the world;
• A welcoming, collaborative team environment where people genuinely support one another;
• Comprehensive onboarding and continuous support from experienced professionals;
• Opportunity to grow while working with a fast-growing international business.

Training program:

• Three-week paid onboarding program, including:
  • self-paced learning;
  • live online training sessions;
  • quizzes;
  • practice with real customer cases.
• You'll receive continuous guidance from experienced teammates throughout your onboarding.

What makes this role unique?

Hospitality is about much more than answering questions—it's about creating memorable experiences. Every interaction is an opportunity to make a guest feel welcome, supported, and valued.

You'll join a rapidly growing international project where adaptability, teamwork, and a genuine desire to help others are just as important as technical knowledge. While the environment can be fast-paced, you'll always have access to comprehensive training and 24/7 support from experienced colleagues.

Submit your resume and join our team! 🚀

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we’ve managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience.

EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

The Sales Development Representative (SDR) position is being introduced to strengthen EverHelp’s sales strategy by engaging potential clients and creating new business opportunities. This role is key to expanding the company’s market reach through personalized outreach, data-driven experiments, and effective lead generation.

The mission of the SDR is to identify and engage potential B2B clients, communicate the value of EverHelp’s services, and turn conversations into qualified meetings and opportunities for the sales team. This role combines proactive outreach, relationship building, and continuous experimentation to improve the effectiveness of our client acquisition process.

Your future responsibilities include:

• Identify and research potential clients using various tools, platforms, and market insights.
• Conduct personalized outbound outreach through LinkedIn, email, and other relevant channels.
• Build and develop conversations with prospects, handle objections, and convert initial contact into booked meetings.
• Qualify leads, schedule meetings, and provide the sales team with relevant context about each opportunity.
• Research the market, identify promising target segments and ideal customer profiles (ICPs), and explore new outreach opportunities.
• Use AI tools to research prospects, personalize communication, analyze results, and automate routine tasks while verifying the quality and accuracy of outputs.

Needed experience & skills:

• At least 1 year of experience in B2B outbound sales as an SDR, BDR, or in a similar role.
• English level: B2 or higher.
• Hands-on experience managing prospect communication from the first contact to booking a meeting.
• Experience analyzing sales or outreach metrics and using insights to improve performance.
• Familiarity with CRM systems and outreach tools such as HubSpot, Apollo, Instantly, HeyReach, or similar platforms.
• Flexibility and willingness to test new approaches, learn from results, and adapt based on data and feedback.

Nice-to-have skills:

• Experience with multichannel outreach and social selling.
• Experience testing new target segments, messaging, and prospecting strategies.
• Understanding of buying signals and email deliverability principles.
• Experience with workflow automation tools such as n8n, Make, or Zapier.
• Experience with cold calling.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy;
• The possibility to work fully remotely;
• 20+ vacation days and 10 sick leave;
• Mental well-being support, including sessions with psychologists or therapists, psychiatric consultations, and mental health app subscriptions;
• Learning & Development support for courses, workshops, certifications, training, books, and professional materials,
• Health & Wellness support for medical services, preventive care, recovery, and wellness activities;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team;
• Career growth opportunities, including progression to Senior SDR or SDR Lead.

Submit your resume and join our team!

Рекрутинг в EverHelp за останні 3 роки виріс з 1 людини до команди з 9 спеціалістів. Разом із бізнесом масштабуються і наші задачі, тому ми шукаємо ще одного Talent Sourcer, який посилить команду.

EverHelp - це команда професіоналів, яка розвиває аутсорсингову службу підтримки для багатьох клієнтів по всьому світу в наростальному темпі: проєкт створено у 2021 році, але за останній рік ми виросли на 82%. Наразі наші співробітники знаходяться у безпеці, ми зберегли усі робочі місця, на додаток - продовжуємо посилювати нашу команду і зберігати Retention Rate на рівні не нижче 90%.

У 2026 році EverHelp отримала 9 міжнародних відзнак як роботодавець. Компанія виборола 1 місце в Top 30 Inspiring Workplaces у Європі, стала №1 роботодавцем серед європейських компаній з штатом від 500 до 4999 працівників та отримала Best-in-Class визнання у 6 спеціальних категоріях: Культура та Мета, Лідерство, Інклюзивність та Приналежність, Добробут, Голос Працівника та Досвід Працівника. EverHelp також увійшла до списку 28 Best Places to Work за версією Business Intelligence Group - міжнародної премії, що відзначає компанії з сильною культурою та комфортним робочим середовищем.

Наша позиція:

• Ми проти війни та невиправданої агресії,
• Ми евакуювали співробітників компанії та їх близьких із зон бойових дій, допомогли в пошуку житла і забезпечили фінансовою підтримкою,
• Забезпечили всю команду мобільними станціями та батареями,
• Ми продовжуємо стабільно працювати для майбутнього України.

Основний фокус позиції - це пошук кандидатів для Customer Support напрямів у різних країнах та за різними мовами: German, Italian, Spanish, Dutch та іншими. Ми шукаємо бажання тестувати різні канали та інструменти, працювати з новими географіями й поступово самостійно будувати стратегію пошуку.
 

Ти будеш:

• шукати кандидатів на Customer Support, Quality Control та Team Lead позиції;
• працювати з різними країнами, ринками та мовними напрямами;
• будувати пошук під конкретну вакансію: визначати цільовий профіль, географію та канали пошуку;
• працювати в парі з рекрутером - спілкуватись щодо профілю, результатів пошуку та наступних кроків;
• використовувати AI для оптимізації сорсингу;
• працювати з LinkedIn Sales Navigator, Apollo, Heyreach, ATS та іншими інструментами.

Про тебе:

• маєш від 1 року досвіду саме в сорсингу в IT-компанії або агенції;
• володієш англійською на рівні B2 або вище;
• маєш досвід активного пошуку кандидатів на різних платформах;
• знаєш Boolean та X-Ray пошук і вмієш самостійно будувати пошукові запити;
• працював/ла з LinkedIn Sales Navigator;
• можеш працювати з кількома вакансіями одночасно та швидко перемикатися між ними;
• не зупиняєшся, якщо перший пошуковий запит не дає результату, а шукаєш альтернативні підходи;
• цікавишся новими інструментами, AI та способами зробити сорсинг ефективнішим;
• комфортно працюєш у динамічному середовищі, де географії, пріоритети та вимоги можуть змінюватися.

Буде плюсом:

• досвід міжнародного сорсингу;
• досвід пошуку Customer Support, Sales або інших non-tech спеціалістів.

Робота в EverHelp - це:

• можливість долучитись до української компанії та допомагати економіці нашої країни;
• можливість працювати повністю віддалено;
• 20+ днів відпустки й лікарняні без обмежень;
• медичне страхування і +10 додаткових Healthcare вихідних для відновлення свого стану і ресурсів, корпоративний лікар і психолог;
• постійне навчання та розвиток як в команді, так і індивідуально (компенсація конференцій, вебінарів, професійних курсів);
• професійна команда спеціалістів, які готові ділитися своєю експертизою, внутрішні спільноти й командні активності;

• корпоративні знижки на абонементи в тренажерні зали й на широкий спектр послуг не про спорт.
   

  Відправляй своє CV і приєднуйся до EverHelp.