Emergine

We are looking for an experienced Business(System) Analyst to our team.

Ideal for someone who enjoys turning complex business needs into clear technical requirements and helping teams build the right solutions.

Business Analysis · Requirements Management · System Analysis · Stakeholder Management ​

What you'll do:

• Collaborate proactively with business stakeholders, product managers and tech team to reach a common understanding of the pain/problem to address the needs;
• Analysis of the gathered requirements and expectations and creation of requirements specifications;
• Presentation business requirements to tech team and support tech team in clarifications of requirements and change request management, lead refinement sessions;
• Plan, facilitate, and conduct requirements elicitation, documentation, and validation;
• Create various artifacts, such as SRSs, minimal schema and configuration requirements, presentations, user guides, introduction materials, and release notes.

Your expertise

• 3+ years of experience as a Business Analyst or Systems Analyst;
• Ability to understand complex business tasks and translate them into requirements;
• Ability to write functional and non-functional requirements, create user stories and use cases (including diagrams, UML, BPMN);
• Good knowledge of prototyping tools;
• Strong technical knowledge of client-server architecture, API, SQL, HTML/CSS;
• Strong understanding of the Software Development Life Cycle (SDLC);
• Attention to details, strong logic mindset, ability to identify corner cases, result-oriented approach;
• Strong time management skills to feel confident with multi-task activities;
• Experience in payments domain;
• English: Upper-Intermediate.

Tech Stack:
PHP 8, Nginx, MySQL, Redis, RabbitMQ, GitLabCI, AWS, Docker, Kubernetes, Grafana

Life at Emergine:
 

Stay Supported

• 100% paid sick leave
• 20 working days of paid vacation
• Medical support for office and remote employees
• Benefits Cafeteria including sports, gym, healthcare, dental care, psychological support, wellness and learning.

Work Without Borders

• International team
• Global collaboration
• Flexible work models depending on the role
• Remote, hybrid or office-based setup depending on the position

Grow Through Motion

• PDP and career development plans
• Regular feedback sessions
• Leadership opportunities
• Continuous professional development
• Knowledge-sharing sessions
• Management development initiatives

Create Real Impact

• Ownership from early stages
• International projects
• Complex and meaningful challenges
• Collaborative management
• Open communication
• Low bureaucracy
• Space for initiative and innovation

We’re excited to invite Operations Manager to join our team. If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.

Perfect for someone who is detail-oriented, dependable, and thrives in a fast-paced operational role.

Operations · Excel · Attention to Detail · Communication · Ownership · Shift Work


What you'll do:
Operational Performance & Metrics  

• Monitor conversion rate and processing time across merchants; track metrics in Tableau.  
• Ensure SLA compliance for speed and quality; control transfers and reconciliations.  
• Adjust routing, prioritization, and limits based on performance trends.  
• Identify bottlenecks and drive continuous improvement initiatives.

Risk & Compliance  

• Ensure adherence to risk policies and operational procedures.  
• Escalate suspicious cases to Risk/Compliance and support fraud prevention.  
• Perform quality checks in sensitive workflows.

Automation & Optimization  

• Lead automation of operational processes and create Jira requirements for Tech.  
• Analyze and improve bank parser and account allocation logic.  
• Participate in testing of new tools and releases.

Cross-Functional Collaboration  

• Support: resolve escalations, investigate complex transactions, align on flows.  
• Finance: assist with reconciliations and discrepancies.  
• Tech: prioritize Jira tasks, support incident resolution.  
• Analytics: define dashboards and use insights to improve key performance metrics.
• Bizdev and Accounts: Sync about capacity and solutions needs

Business & Incident Management  

• Support launches of new GEOs; report to management.  
• Coordinate actions during incidents, conduct post-mortems, ensure continuity.

Your expertise:
 

• Strong ownership, attention to detail, and organizational skills;
• Hardworking with a readiness to assist when needed;
• Ability to learn quickly and adapt to changing environments;
• Excellent written and verbal communication skills;
• Proficiency in Excel;
• Willingness to work in evening shift: 12:00- 21:00;
• Willingness to work in Office (Warsaw);
• English from B1.

It would be great if you also have:
 

• Previous experience working with financial systems;
• Familiarity with handling large volumes of data;
• Previous experience in customer support/operations specialist or similar position.

Life at Emergine:
Stay Supported

• 100% paid sick leave
• 21 working days of paid vacation
• Medical support for office and remote employees
• Benefits Cafeteria including sports, gym, healthcare, dental care, psychological support, wellness and learning.

Work Without Borders

• International team
• Global collaboration
• Flexible work models depending on the role
• Remote, hybrid or office-based setup depending on the position

Grow Through Motion

• PDP and career development plans
• Regular feedback sessions
• Leadership opportunities
• Continuous professional development
• Knowledge-sharing sessions
• Management development initiatives

Create Real Impact

• Ownership from early stages
• International projects
• Complex and meaningful challenges
• Collaborative management
• Open communication
• Low bureaucracy
• Space for initiative and innovation

Hiring process:
HR Interview ·  Technical Interview ·  Final Interview· Reference check · Job Offer

We’re excited to invite Operations Manager to join our team. If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.

Perfect for someone who is detail-oriented, dependable, and thrives in a fast-paced operational role.

Operations · Excel · Attention to Detail · Communication · Ownership · Shift Work


What you’ll do:

• Coordinate platform resource availability and ensure reliable service operations;
• Ensure smooth operational workflows and maintain incident documentation;
• Maintain constant synchronization with the Operations team, providing necessary Treasury inputs;
• Provide ad-hoc data gathering and assist in Cash Flow management when required.
   

Your expertise:

• Strong ownership, attention to detail, and organizational skills;
• Hardworking with a readiness to assist when needed;
• Ability to learn quickly and adapt to changing environments;
• Excellent written and verbal communication skills;
• Proficiency in Excel;
• Willingness to work rotating shifts: 6.00-14.00, 14.00-22.00, 22.00-6.00;
• Willingness to work in the office (Warsaw).
   

It would be great if you also have:

• Previous experience working with financial systems;
• Familiarity with handling large volumes of data.

Life at Emergine:
Stay Supported

• 100% paid sick leave
• 21 working days of paid vacation
• Medical support for office and remote employees
• Benefits Cafeteria including sports, gym, healthcare, dental care, psychological support, wellness and learning.

Work Without Borders

• International team
• Global collaboration
• Flexible work models depending on the role
• Remote, hybrid or office-based setup depending on the position

Grow Through Motion

• PDP and career development plans
• Regular feedback sessions
• Leadership opportunities
• Continuous professional development
• Knowledge-sharing sessions
• Management development initiatives

Create Real Impact

• Ownership from early stages
• International projects
• Complex and meaningful challenges
• Collaborative management
• Open communication
• Low bureaucracy
• Space for initiative and innovation

Hiring process:

HR Interview · Technical Interview · Final Interview· Reference check · Job Offer

We’re excited to invite Client Operations Manager join our team. If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.

You would be running such tasks as:

• Quickly and efficiently resolve customer queries regarding payment issues via chats;
• Perform daily monitoring of Operational KPIs;
• Troubleshoot technical issues with payment systems and software to support payment processing; 
• Initiate escalation of issues to the technical team as required;
• Improve existing customer support processes and make suggestions for their optimisation to ensure the efficiency of the department.

Required skills and expertise:

• Strong ownership, attention to detail, and organizational skills;
• Critical thinking and root cause analysis skills;
• Ability to understand customer needs and resolve issues appropriately and professionally;
• Ability to work in high workload conditions;
• Ability to learn quickly and adapt to changing environments.
• English language from Intermediate level.
• Willingness to work night shifts: 3:30 - 14:30; 3/3

Nice to have:

• Experience in resolving issues related to the payments industry;
• Previous experience in customer support/payment specialist or similar position.

We offer:

• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Corporate gifts & events.

Professional growth & development:

• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture:

• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.

Candidate journey:

HR Interview — Interview with Team Lead —  Security check — Job Offer

We’re inviting a Middle Reconciliation Specialist to our team.

Ideal for someone who enjoys building and maintaining automated reconciliation processes for large volumes of transaction data from multiple sources. You’ll take ownership of turning manual checks into reliable data pipelines, automating discrepancy detection, and ensuring data quality across multi-currency operations and different markets.

Python · SQL · Data Reconciliation · ETL Pipelines · REST APIs & SFTP · Data Quality · Financial Data Analysis

Your expertise:

• 2+ years of commercial experience with Python for data processing (pandas, NumPy), with an understanding of how to work with datasets containing millions of rows without compromising performance.
• SQL: JOINs, CTEs, window functions, aggregations, and query optimization.
• Experience integrating with external data sources, including REST APIs, SFTP, and parsing various file formats (CSV, XLSX, JSON, XML, and PDF bank statements).
• Understanding of data quality principles, including validation, deduplication, handling missing values and anomalies, and ensuring data completeness.
• Experience with Git and writing maintainable code, including project structure, logging, and error handling.
• Understanding of the payments domain, including transaction lifecycle, fees, exchange rates, settlement, holds/reserves, and chargebacks.
• Experience in financial environments.
• Ability to independently manage tasks from requirements gathering through implementation and ongoing support, taking ownership of outcomes.
• English: Intermediate.

What you’ll do:

• Design, develop, and maintain transaction reconciliation pipelines across providers, bank statements, processing logs, and internal systems.
• Automate data collection from SFTP and provider admin panels, consolidating diverse data formats into a unified schema.
• Implement matching logic (1:1, 1:N, N:M), including tolerances for fees and FX differences.
• Build data quality checks and alerting mechanisms to detect discrepancies.
• Investigate discrepancies through resolution, identify root causes, fix issues at the source or logic level, and implement preventive measures.
• Prepare final operational and financial reports, including reports for month-end close.
• Align reconciliation rules with Finance, BizDev (Account Management), Risk & Compliance, and Support teams, ensuring SLA compliance.
• Document pipelines, data schemas, and business rules.

• Identify and implement process improvements, conduct code reviews, and support less experienced colleagues.

   

It would be great if you also have:

• Experience with BI tools such as Power BI, Looker Studio, or Tableau.
• Experience with chargebacks, representment, and dispute workflows.
• Experience with multi-currency reconciliation across emerging markets.

Life at Emergine:
Stay Supported

• 100% paid sick leave
• 21 working days of paid vacation
• Medical support for office and remote employees

• Benefits Cafeteria including sports, gym, healthcare, dental care, psychological support, wellness and learning.

   

Work Without Borders

• International team
• Global collaboration
• Flexible work models depending on the role

• Remote, hybrid or office-based setup depending on the position

   

Grow Through Motion

• PDP and career development plans
• Regular feedback sessions
• Leadership opportunities
• Continuous professional development
• Knowledge-sharing sessions

• Management development initiatives

   

Create Real Impact

• Ownership from early stages
• International projects
• Complex and meaningful challenges
• Collaborative management
• Open communication
• Low bureaucracy
• Space for initiative and innovation