Jobs Account Manager

Our client is an international product-based IT company specializing in the iGaming industry. Founded in 2014, the company has been successfully operating on the market for more than 11 years, bringing together a team of 390+ professionals. Starting as a leader in the CIS region, the company is now actively expanding on a global scale.

We are currently looking for an Junior Account/Support Manager to manage partner relationships, oversee account operations, and ensure accurate financial tracking in the media buying process. The role combines operations, reporting, and communication with partners and internal teams.

📋 Key responsibilities and your contribution:

• Work with partners and contractors, including sourcing and onboarding new partners (account agencies, farm/log/proxy suppliers, and other consumables), maintaining and developing relationships, as well as negotiating cooperation terms and ensuring compliance.
• Maintain reporting on accounts and partners, including preparation and submission of account IDs for financial reporting
• Manage account tracking within the media buying PnL framework.
• Oversee procurement of accounts and other consumables.
• Monitor balances and expenses, perform regular reconciliations with agencies, and track remaining balances with partners.
• Facilitate communication between media buyers and agency support teams, and assist in resolving technical and operational issues related to accounts.
• Minimize risks of fund leakage or unauthorized use of accounts by third parties.
• Contribute to optimizing processes between the media buying team and external partners

📚 Your qualifications:

• 1+ year of experience in sales, account management, operations, support, partner/vendor management, or similar roles.
• Strong reporting skills and proficiency in spreadsheets (Google Sheets / Excel).
• Ability to monitor balances, expenses, and resource allocation.
• Capability to handle large volumes of data and manage multiple accounts simultaneously.
• High level of attention to detail, responsibility, and accuracy when working with financial and account-related data.
• Strong communication skills, including interaction with contractors and partners.
• Stress resilience and ability to work in a multitasking environment.

• Willingness to work remotely on a shift schedule (day and evening shifts).

   

➕ Nice to have:

• Basic understanding of media buying processes and working with advertising accounts.
• Understanding of account infrastructure (accounts, proxies, farms, logs, etc.).
• Experience in support teams, operational support, or partner/vendor management.

Benefits:

⭐ Days of recovery: 20 paid vacation day per year and unlimited sick leave days.
⭐ Health: corporate medical insurance, a company psychologist and a Cafeteria of Benefits for personal wellness choices.
⭐ Education: a variety of foreign languages course for you to choose from. Also we are open for your development and you can choose different courses/training for improving your skills.
⭐ Compensation: additional benefits that can be used according to company policy, e.g. paid business trips, international conference opportunities, lunch perks at our offices etc.
⭐ Work Environment: work remotely or from one of our offices in Cyprus, Portugal, Poland.

About the Role

We are looking for a CRM Manager to take full ownership of our CRM strategy, execution, and performance across the player lifecycle.

In this role, you will drive data-driven, high-impact campaigns across multiple channels, orchestrate complex user journeys, and play a key role in maximizing retention, engagement, and revenue.

You will work at the intersection of marketing, product, and analytics, building scalable CRM systems rather than just sending campaigns.

Responsibilities

• Own and manage the CRM promo calendar and campaign planning
• Campaign management: emails layout, materials preparation
• Design and execute multi-channel campaigns (Email, Web Push, In-app)
• Set up and optimize campaigns in Smartico and Customer.io
• Build, scale, and optimize CRM flows and users’ lifecycle 
• Drive segmentation strategy and personalization logic
• Collaborate with cross-functional teams and manage task delivery
• Monitor, analyze, and continuously improve campaign performance (OR, CTR, deliverability, LTV)
• Establish and maintain reporting frameworks and weekly performance insights
• Ensure CRM activities align with overall business and revenue goals

Requirements

• Strong hands-on experience with Customer.io (campaigns, segmentation, automation)
• Strong hands-on experience with Smartico (gamification)
• Proven experience in CRM strategy and lifecycle management
• Solid understanding of segmentation, retention mechanics, and user behavior
• Experience running data-driven campaigns and performance optimization
• Ability to work with large datasets and translate insights into actions
• English level B2 or higher

EMQS is a global group of digital products expanding its international processing footprint. To support our scaling, we require a dedicated PSP Manager to lead our merchant acquisition efforts. The primary objective of this role is to source, secure, and maintain a portfolio of Merchant IDs (MIDs) across multiple jurisdictions and acquirers.
 

The Role

You will manage the acquiring layer of our payment department. You are responsible for the full lifecycle of merchant accounts, including sourcing new partners, managing acquirer relationships, and executing the onboarding process through to successful MID activation.
 

Core Responsibilities:

Acquirer Sourcing

Identify and vet new acquiring banks and Payment Service Providers (PSPs) that support subscription-based business models.
 

Onboarding & KYC

Manage the full application process, including the preparation and submission of Know Your Customer (KYC) and Anti-Money Laundering (AML) documentation for various legal entities.
 

Relationship Management

Serve as the primary point of contact for bank agents and PSP account managers to ensure expedited approvals and competitive terms.
 

Capacity Management

Maintain a pipeline of available MIDs to ensure the business has redundant processing capacity and a diversified risk profile.
 

Compliance Support

Liaise with internal teams to ensure all websites and legal entities meet specific acquirer requirements and card scheme rules (Visa/Mastercard).
 

Key Workflows

• External Sourcing: Sourcing new payment partners through industry networks and direct outreach to banks.
• Document Management: Organising and updating corporate document packs, including UBO details and certificates of incorporation, to ensure applications are ready for submission.
• Application Tracking: Maintaining a status log of all pending and active MIDs to prevent bottlenecks in the onboarding funnel.
• MID Maintenance: Communicating with acquirers regarding transaction performance, technical queries, or account reviews.
   

Required Qualifications

• Professional Experience: 3+ years of experience in merchant acquisition or PSP onboarding, specifically within high-volume digital sectors.
• Network: An existing network of contacts within the global high-risk and mid-risk acquiring space.
• Communication: Ability to manage professional relationships effectively via Telegram, email.
• Domain Knowledge: Understanding of card scheme rules, regional acquiring nuances (EU, LatAm, SEA), and legal entity structures.
• Operational Autonomy: Ability to manage high volumes of administrative tasks and documentation independently and keep everything well organised at scale.
   

Organisational Benefits

• Specialised Focus: A role dedicated entirely to acquisition, allowing for concentrated effort on bank relationships and account approvals.
• Global Scope: Opportunity to build and manage a worldwide network of financial partners for a diverse range of digital products.
• Direct Reporting: A streamlined environment with minimal management layers, reporting directly to executive leadership for rapid decision-making.
   

Competitive salary and performance based bonus.

About the Role

We are looking for a highly structured and persistent Account Manager to manage a portfolio of ~50 B2B clients, primarily in Kazakhstan and Ukraine, including banks and public sector organizations.

This role requires strong ownership, patience, and the ability to work with low-response clients, complex documentation processes, and long payment cycles.

Key Responsibilities

1. Client Management

• Manage and grow a portfolio of ~50 existing clients
• Build and maintain long-term relationships with key stakeholders
• Proactively follow up with low-engagement clients
• Identify decision-makers and ensure consistent communication
• Strong critical thinking skills (ability to ask questions, gather relevant information, and develop well-thought-out solutions and conclusions).
• Clear, structured, and effective communication skills.

2. Payments & Renewals

• Monitor payment timelines and proactively follow up
• Avoid overdue invoices
• Work closely with clients to ensure timely contract renewals
• Handle payment delays professionally while maintaining strong relationships

3. Documentation

• Prepare and manage contracts, acts, addendums, and other legal documents
• Participate in tenders: collect, prepare, and submit required documentation
• Ensure accuracy and compliance with client requirements (especially public sector)

4. Account Growth

• Identify upsell and cross-sell opportunities
• Support clients in maximizing value from YouScan
• Contribute to retention and revenue growth

5. Internal Coordination

• Collaborate with Sales, Support, and Finance teams
• Maintain accurate records in CRM
• Track client status, risks, and next steps
   

Work schedule: 5/2 — Mon-Fri, 10:00 – 19:00 (Kyiv time).
Location - Ukraine!

Required Skills & ExperienceMust-have:

• 2+ years of experience in Account Management / Customer Success (B2B SaaS must!) in IT. Not sales!
• Experience in managing payments and signing contracts is required
• Experience working with banks, enterprises, or public sector clients
• Strong follow-up and negotiation skills (especially around payments)
• High level of organization and attention to detail
• Ability to manage multiple clients simultaneously
• Experience working with contracts and documentation

Important:

• Ability to work with low-response / hard-to-reach clients
• Persistence and ownership mindset
• Strong management communication skills mean the ability to communicate with stakeholders in a clear, structured, and proactive way that drives results. This includes setting expectations and deadlines, following up persistently, handling payment discussions professionally, and maintaining control over processes, even with low-response or complex clients.
• Time management and prioritization skills

Nice-to-have:

• Experience with tenders
• Experience working with the Kazakhstan and Ukraine markets
• Experience with tools like Intercom, Zendesk, HubSpot, Notion, and Slack is a plus.
• English (intermediate+)

Ideal Candidate Profile

• Structured and process-driven
• Persistent and not afraid of follow-ups
• Comfortable with routine and documentation-heavy work
• Able to balance client service with business goals (payments, renewals)

What we offer

• Access to modern tools and best practices for customer support and product development.
• Training and professional development opportunities.
• Structured onboarding, a comprehensive product knowledge base, and automation of routine tasks.
• Unlimited paid vacation and sick leave (Unlimited Leave Policy).
• Hybrid work with an office in Kyiv or fully remote.
• A 4-day workweek during the summer.
• Working in an ethical company with a strong market reputation and a solid internal culture.

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill your business goals. We are looking for a Provider Manager to join our team.

What we expect from a candidate:

- Attention to detail, willingness to work with big data

- Communicative and negotiating skills

- Ability to work with contracts

- Experience of working with B2B clients

- Experience working with software companies

- English level from Upper-Intermediate

Will be a plus:

- Knowledge of the provider market

- Ability and experience with integrations

- Experience of working with content providers

- Experience with promotions and tournaments

What your responsibilities will include:

- Maintaining and developing long-term relationships with partners.
- Conduct thorough market research to identify trends and opportunities.
- Gather and analyze data relevant to the market and operators.
- Evaluate and analyze operators to inform strategic decisions.
- Develop and present promotional strategies and proposals.

- Connecting new solutions.

- Processing requests from related departments and solving their

tasks

- Interaction with the financial department and providing the necessary information

What we offer:

- Remote work format.

- Working hours from 10:00 to 18:00 (Mon-Fri).

- Interesting work in successful projects.

- Timely payment of salaries, official employment, 24 days of vacation, and fun corporate events.

- A friendly team and a pleasant atmosphere without pressure, stress and other negative things.

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

We are iGaming holding that combines its own product and affiliate marketing teams. We operate across Tier-1 markets and beyond, scaling fast and building high-performing products.
Our team is driven by results, speed, and continuous growth. We are always in the game — and always aiming to win.
We are currently launching a new product and looking for a Head of Affiliates to build and scale this direction from the ground up.

Responsibilities
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Develop and execute traffic acquisition strategies for Tier-1 markets
Source, evaluate, and manage partners across PPC, SEO, ASO, In-App, Facebook Ads,
and influencer traffic
Build and lead the affiliate team on the product side
Optimize user acquisition funnels, including retargeting and remarketing
Analyze campaign performance using analytics and BI tools
Identify, test, and scale new traffic sources and partnerships
Collaborate closely with the product team to align traffic with product KPIs
Represent the company at iGaming conferences and industry events
Contribute to company visibility through personal branding (optional)

Requirements:
● 3+ years of experience in a similar role
● Strong hands-on expertise in PPC, SEO, ASO, In-App, Facebook Ads
● Proven experience with retargeting and influencer traffic
● Deep understanding of Tier-1 markets and how to adapt strategies for them
● Strong analytical skills and experience with BI tools (e.g., Power BI)
● Established network in digital marketing / affiliate / arbitrage space
● Experience working with product teams and understanding of product analytics

Nice to Have:
● Experience launching products from scratch
● Participation in international iGaming conferences
● Strong personal brand within the industry What We Offer

● 21 paid vacation days
● Remote work or office in Warsaw / Cyprus
● Paid sick leave
● Opportunity to work with a team of top professionals
● Real impact on product growth and strategy from day one
 

Payments Partnerships Manager (PSP / EMI / Acquiring | Merchant Onboarding)

On behalf of our client, an international fintech company specializing in high-risk and complex merchant segments, we are hiring a Payments Partnerships Manager to own both payment provider relationships and merchant onboarding execution.

This is a hands-on, execution-focused role.

We are looking for someone who has worked inside a PSP, EMI, acquirer, or payment institution, and understands how onboarding decisions are actually made,  including underwriting expectations, risk appetite, and approval mechanics.

If you know how to get merchants approved (not just submitted), this role is for you.

What You’ll Own:

• End-to-end merchant onboarding with PSPs, EMIs, acquirers, and banks — from first submission to final approval
• Direct communication with underwriting, risk, and compliance teams on the provider side
• Building and managing PSP / EMI / banking relationships across multiple jurisdictions
• Structuring and optimizing KYB packages, merchant profiles, and onboarding documentation
• Matching merchants with the right providers based on risk appetite, vertical, and geography
• Increasing approval rates by pre-qualifying and positioning merchants correctly
• Identifying and onboarding new payment partners (PSPs / EMIs / acquirers)
• Handling complex and high-risk cases (crypto, iGaming, fintech, etc.)
• Maintaining structured pipeline tracking via CRM and internal tools

Who This Role Is For:

We are specifically targeting candidates who have:

• Hands-on experience inside a PSP, EMI, acquirer, or payment institution
• Direct involvement in merchant onboarding, underwriting, or account approval processes
• Clear understanding of how providers assess:
  • merchant risk
  • business models
  • transaction flows
• Experience working with:
  • acquiring setups, MIDs, payment flows
  • SEPA / SWIFT environments
• Ability to manage multiple onboarding cases simultaneously with strong attention to detail
• Confidence communicating with both:
  • merchants (clients)
  • internal teams on the provider side (risk / compliance / underwriting)

 Strong Advantage:

• Experience with high-risk verticals (crypto, iGaming, forex, nutra, etc.)
• Background in merchant underwriting / risk / onboarding teams
• Existing network of PSPs, EMIs, acquirers, or banking partners
• Familiarity with AML/KYC in a payments context (not pure compliance roles)
• Experience in payment consulting, merchant advisory, or onboarding operations

What You’ll Get:

• 100% remote setup
• Exposure to complex, cross-border payment ecosystems
• Direct work with international PSPs, EMIs, and banking partners
• Real ownership over onboarding strategy and partner relationships
• Clear path toward Head of Payments / Partnerships
• Competitive, performance-driven compensation

🚀 About Megadev

Megadev is an international IT company helping clients scale their teams through outstaffing of developers and digital specialists.

We work with European and global clients, building long-term partnerships and helping companies achieve their business goals through flexible and scalable team extension.

We are now looking for a Senior Account Manager who will not just manage clients — but own and grow them as business units inside Megadev.

⸻

🎯 Your Mission

Own and grow a portfolio of clients as your mini-business:

→ drive revenue growth from existing clients
→ build trusted, long-term partnerships
→ identify and unlock new opportunities for expansion

⸻

🔥 Your Responsibilities

1. Client Ownership
• Act as the main point of contact for key clients
• Build strong relationships with decision-makers
• Understand client business goals, not just current requests

2. Account Growth (Core Focus)
• Identify scaling opportunities (new roles, teams, projects)
• Drive upsell and cross-sell initiatives
• Shape solutions based on client needs

3. Strategic Thinking
• Analyze accounts and define growth strategies
• Proactively suggest improvements and new initiatives
• Participate in commercial discussions and negotiations

4. Delivery Alignment
• Work closely with recruitment and delivery teams
• Ensure high-quality candidate matching
• Monitor performance and client satisfaction

5. Retention & Risk Management
• Identify risks early (churn, dissatisfaction)
• Handle escalations and complex situations
• Improve client retention and long-term value

6. Operational Excellence
• Maintain CRM hygiene and track key interactions
• Conduct regular check-ins with real value (not just status updates)

⸻

✅ Requirements
• English level: B2–C1 (must-have)
• 3+ years of experience in:
• Account Management / Sales / Customer Success
• OR Project Management / Business Analysis with strong client interaction
• Strong communication and relationship-building skills
• Solid understanding of IT roles and development processes
• Experience working with international clients
• Ability to negotiate and close deals

⸻

💡 Nice to Have
• Experience in IT outstaffing / outsourcing
• Proven track record in upselling and account growth
• Experience managing multiple clients simultaneously
• Understanding of project economics / margins
• Experience with mid-size or enterprise clients

⸻

🎁 What We Offer
• Work with international clients and impactful projects
• Direct influence on company revenue
• Transparent bonus system tied to account growth
• Fast-track growth to Head of Account Management / Sales Lead
• High level of autonomy and decision-making
• Strong internal support (recruitment, delivery, founders)

⸻

📈 KPIs
• Revenue growth from existing clients
• Retention rate / churn
• Upsell & expansion revenue
• Number of new positions from existing clients
• Client satisfaction (NPS / feedback)

⸻

💥 Ideal Profile
• A Project Manager or Business Analyst who wants to move closer to business and revenue
• An Account Manager ready for more ownership and impact
• A Sales professional who prefers long-term partnerships over one-time deals

We’re looking for a Partner Success Manager who thrives on building meaningful relationships and turning them into long-term business impact. In this role, you’ll work closely with international partners across Tier-1 markets, helping them unlock the full potential of our high-load social networking and streaming products used by millions of users worldwide. It’s about becoming a trusted advisor, driving partner growth, and influencing product and business decisions through direct feedback and insights from the market

In this role, you will

• Build strong, consultative relationships with partners through regular and open communication
•  Deliver trainings and presentations on products, new features, and motivational programs
• Onboard and train new partners to ensure a smooth and effective start of cooperation
• Support existing partners with timely responses, helping them fully leverage platform functionalities and resolve payment, fines, and legal-related issues
• Collaborate cross-functionally with finance, legal, and support teams to address partner needs and ensure high-quality service delivery
• Drive partner success in business development by identifying growth opportunities and removing blockers
• Prepare actionable recommendations to improve project performance based on partner feedback

It’s all about you

• You have English at B2+ level or higher and can confidently communicate in a professional environment
• You have Spanish at B2+ level or higher and are comfortable working with international partners
• You have at least 1 year of experience in sales, account management, customer success, or similar roles
• You have a strong analytical mindset and pay close attention to details
• You have experience managing relationships with multiple partners and stakeholders simultaneously

Would be a plus:

• You are familiar with analytics platforms like Tableau or Amplitude
• You have experience working with streaming platforms or similar digital products

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity recovery support allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Test Task
• Final interview
• Reference check
• Offer

Natural Links is a globally recognized SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

Why This Role Matters
 
As a Support / Account Manager, you are at the center of our client relationships. Your role is critical in ensuring projects are delivered on time, aligned with client goals, and executed to the highest standard. You:
 

• Build strong, trust-based relationships with clients
• Ensure seamless project execution and client satisfaction
• Directly influence client retention, long-term partnerships, and the growth of Natural Links
• Foster a culture of transparency, accountability, and collaboration across the team

Your work shapes how clients experience Natural Links and directly impacts our reputation as a trusted SEO partner worldwide.
 
Key Responsibilities
 
 

• Act as the primary point of contact for existing clients via video calls, email, live chat, and messenger platforms
• Ensure the timely and successful delivery of solutions aligned with client goals
• Monitor project performance and profitability using key metrics, making strategic adjustments when needed
• Stay updated on industry trends to improve client and project management approaches
• Collaborate with internal teams to resolve technical or operational issues efficiently
• Lead regular internal meetings to communicate project updates and collect feedback
• Manage ongoing communication with clients, including:
  • Sharing promotional offers and service updates
  • Discussing new orders and clarifying specific requirements
     

Requirements
 
 

• Minimum 1 year of experience in a Support Manager role; experience in Project or Account Management is highly preferred
• Excellent English communication skills (written and verbal)
• Strong interpersonal skills with the ability to build trust and rapport with clients and teams
• Exceptional organizational and time management skills with great attention to detail
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment
• Strong analytical thinking and problem-solving skills
• Motivation to learn, adapt, and grow in a dynamic digital environment
   

Preferred Skills & Qualities
 
 

• Familiarity with SEO practices
• Experience working with clients from fast-evolving or regulated industries, such as fintech, SaaS, iGaming, or crypto
• Proficiency in Google Sheets / Excel
• Hands-on experience with CRM platforms (preferably Pipedrive)
• Highly responsible, proactive, detail-oriented, and accountable
   

What We Offer
 
 

• Competitive salary with quarterly growth opportunities based on performance
• Flexible working hours focused on results (no micro-management)
• Clear career progression paths in a fast-growing company
• Full support for professional development, training, and education
• A friendly and collaborative team culture built on mutual support and open communication
• Performance-based monthly bonus tied to overall company revenue, reflecting your impact
   

Be part of our success story and help businesses achieve top Google rankings through ethical and effective SEO. Join us, grow with us, and make your mark in the digital marketing industry.

 

• We are seeking a Bid Manager (Project Manager/Deal Coordinator) to join the GrowthX Bid Management Team. This role supports the bid process, new business generation activities, and the preparation of documentation for formal tenders. The Bid Manager will handle client requests such as RFIs and RFPs, and develop content for client presentations. Strong multitasking skills and proactivity are essential.
  
  Each team member is expected to lead one or more internal areas or initiatives that contribute to the evolution of business processes and enhance overall effectiveness. The Bid Manager is responsible for managing the entire bid cycle, driving efficiency, accelerating time to quote, and improving the overall customer experience.

• Responsibilities:

  Managing multiple, parallel bids to meet sales bid deadlines
  Studying and analyzing bid documents to understand the needs of the client
  Making the proposal structure and bid approach fit the customer bid requirements
  Managing bid pricing and commercial strategy within agreed bid frameworks and approval frameworks
  Managing and reviewing bid inputs (internal and third-party) to ensure high-quality output, e.g. SOW and pricing
  Producing and managing preliminary and final quotes, commercial project contracts, and any document related to the bid
  Documenting/ archiving bid information in dedicated databases and data sharing sites, ensuring that all critical information is
  current and complete
  Coordinating joint efforts of the bid team, distributing the tasks
  Preparing case studies and other reference materials
  Collating materials provided by various departments

• Mandatory Skills Description:

  A team player with a strong personal integrity
  Motivated, flexible, organized and process-oriented
  Able to track and manage multiple discussion threads and bids, ensuring continuity and follow-up
  Analytical, project coordination and business analysis skills
  Project management experience
  Perfect English (C1)
  Distinct ability to work independently, though being flexible to work under supervision/ in teams
  Advanced knowledge of Microsoft Office (PowerPoint, Word, Excel)
  Understanding of SDLC

• Nice-to-Have Skills Description:

  Knowledge of Core Banking and Application Modernization
  Atlassian JIRA and Confluence
  Sharepoint

• Languages:
  • English: C1 Advanced
  • Ukrainian: C2 Proficient

Role scope and screening requirements (please read first):
 

• No hunting required. This role focuses on managing inbound opportunities and running the customer journey end-to-end (sales process, rollout, pilot delivery, and expansion). Outbound prospecting is not expected.
   
• B2B SaaS product background (non-negotiable). Experience in B2B SaaS within a software product environment (selling and/or running pilots with an engineering team). Backgrounds primarily from agencies, studios, gaming, or consumer-only roles are unlikely to be a fit.
   
• Intro video required (2–5 minutes). Please include a short self-introduction video link in your resume or submit it through the hiring platform in any available way (YouTube, Loom, Google Drive, or similar). A simple smartphone recording is perfectly fine. This does not replace live conversations, it only helps us speed up the first screening and understand your communication style and motivation.
  • In the video, please cover: who you are and 2–3 measurable outcomes you delivered, why you are applying for this role at Graphio.ai, why you are leaving or have left your previous role, and your view on how a high-ownership startup team should operate.
     
• Compensation depends on level. Salary will be based on your experience, demonstrated skills, and role fit, including ownership mindset, ambition, communication presence, and growth potential (scope and seniority will be aligned during the process).

Company overview:
 

Graphio.ai stops revenue loss before it happens by detecting broken handoffs between teams.
 

We analyze API-enabled metadata from your existing systems to automatically identify when Sales, Customer Success, Legal, Finance, Product, and Operations are misaligned - before deals stall, renewals fail, or contracts slip.
 

No workflow changes. Fast rollout in less than 2 days.

AI learns what successful execution looks like in your company and alerts you to dangerous deviations in real time.

We’ve built and scaled before: the team behind Graphio.ai previously built upSWOT, a B2B platform adopted by hundreds of financial institutions, which was later acquired by Uptiq.  We’re applying those lessons in execution, delivery, and scale to Graphio.ai.

Supported by senior leaders from Experian, Mastercard, Lattice, BambooHR, Altrata, SAP, JackHenry, FIS, Pfizer, Workday, Customertimes, and more (graphio.ai/investors).

Position Overview:
 

We are looking for a combined Account Executive / Project Manager to own the customer journey end-to-end: from first conversation and closing, through rollout, pilot execution, and expansion.

This is a hands-on role for someone who can sell value clearly to senior operators and then run a tight delivery process without heavy bureaucracy. You will work with cross-functional stakeholders on the customer side (Sales, Customer Success, Legal, Finance, Product, Operations) and coordinate internally with Product, Machine Learning and AI specialists, and Software Engineers to ensure fast time-to-value and a successful pilot outcome.

You will report directly and work day-to-day with the CEO and the Head of Operations, owning execution across the full customer journey: sales, rollout, pilot success, and expansion.

Key Responsibilities:
 

Account Executive responsibilities

• Own the sales cycle from prospecting to close: outreach, discovery, demos, proposal, negotiation, and contracting.
• Run structured discovery focused on execution breakdowns and broken handoffs, and translate them into a clear value story (deal velocity, renewals, contract cycle time, churn risk).
• Build and manage a healthy pipeline and forecasting discipline using a customer relationship management system.
• Coordinate procurement steps with customer stakeholders (security review, legal review, pricing, terms) and keep momentum high.
• Maintain high-quality account notes, next steps, and decision-maker maps to keep deals moving predictably.
   

Project Manager responsibilities (rollout + pilot ownership)

• Own rollout and pilot execution after signing: kickoff, timeline, responsibilities, risks, and weekly status updates.
• Coordinate customer setup: workspace creation, user invites, and the process of connecting systems and starting metadata collection (without requiring workflow changes).
• Drive clarity on pilot success criteria: what outcomes must be achieved, what reporting will be delivered (weekly/monthly), and who the accountable owner is on the customer side.
• Manage cross-team dependencies and stakeholder alignment on the customer side (Sales, Customer Success, Legal, Finance, Product, Operations).
• Keep the project moving with clear written communication, strong follow-through, and fast issue resolution when data access, permissions, or timelines block progress.
• Collect feedback from pilot usage and reporting, turn it into actionable product input, and coordinate improvements with the internal team.
• Own pilot wrap-up, results recap, and expansion path: renewals, upsell, or broader rollout based on measurable outcomes.

Preferred Qualifications:

• 1+ years in B2B SaaS sales, ideally including ownership of pilots or post-sale implementation/project management.
• Experience selling to and working with senior operators (Revenue Operations, Customer Success Operations, Deal Desk, Legal Operations, Finance Operations, or similar).
• Strong ability to manage a process: clear next steps, meeting discipline, written updates, and ownership of timelines and deliverables.
• Comfort discussing technical topics at a practical level (system connections, API-enabled metadata, permissions, data readiness), without needing to be an engineer.
• Strong negotiation and stakeholder management skills, including handling security/legal/procurement steps.
• Excellent written and verbal English communication in a remote-first environment.
• Evidence of being proactive and self-directed: you move work forward without needing constant instruction.
• Nice to have:
• Background in workflow tools, analytics products, or products tied to revenue outcomes (pipeline, renewals, contracts).
• Experience with multi-stakeholder enterprise deals and longer cycles.
• Familiarity with project management tools and structured pilot playbooks.

What we offer:

• A high-ownership role where you own both revenue and delivery outcomes, not just one part of the journey.
• A product with clear business impact and fast time-to-value, which makes selling and expanding simpler when execution is strong.
• Direct collaboration with Product, Machine Learning and AI specialists, and Software Engineers in a low-bureaucracy startup environment.
• Clear success metrics: closed revenue, pilot success rate, time-to-value, and expansion outcomes.
• Competitive compensation and room to grow into a sales lead / customer delivery leadership path as the company scales.

Company Operating Requirements:

At Graphio.ai we run a high-ownership, mission-driven team with clear operating rules. Please read these carefully before applying:

• LinkedIn profile is required (company policy). Employees are required to keep a current LinkedIn profile that shows their Graphio.ai position and is linked to the official Graphio.ai company page (company logo visible on the profile). Profile standards are provided during onboarding.
• Synchronized team vacations. The team takes coordinated time off four times per year to keep planning aligned and reduce context switching. Dates are announced in advance.
• Startup constraints. Vacation timing may be restricted during critical company periods. We plan time off as a team and communicate constraints early.
• Relocation readiness. Team members may reside in Ukraine, but must be prepared to relocate with their families to Europe or the United States if the company requests it and it becomes legally possible. Any relocation would be discussed in advance.
• Non-standard schedule. The role requires flexibility to collaborate across time zones. This may occasionally include early/late meetings depending on customer and team needs.
• US Eastern Time (ET) collaboration. This role requires regular overlap with US East Coast (ET) working hours. You must be comfortable running meetings, follow-ups, and execution in that time zone.
• Zero slow offboarding. We run lean and fast. When the fit isn’t there, we act quickly: employment may be ended within a day and access is removed immediately.

Application requirement: short intro video (required):

Please include a short self-introduction video (2–5 minutes). You can add the link directly to your resume or submit it through the hiring platform in any available way (YouTube, Loom, Google Drive, or similar).

• No need for a polished production, a simple smartphone recording is perfectly fine.
• This does not replace live conversations, it only helps us speed up the first screening and understand your communication style and motivation.
• In the video, please cover:
  • Who you are and 2–3 measurable outcomes you delivered in recent roles
  • Why you are applying for this role at Graphio.ai
  • Why you are leaving or have left your previous role
  • Your view on how a high-ownership startup team should operate (pace, ownership, communication, and work-life balance expectations)
• Applications without the video may not be reviewed.

Final note:
 

Graphio.ai is not a 9-to-5 corporate environment. We move fast, operate with high ownership, and expect proactive execution without micromanagement. Graphio.ai is a strong fit for people who actively seek challenges for personal growth - especially those who want to build their own company one day and see this as a place to learn how high-performing startups execute.

Because we work with US-based stakeholders, you should be comfortable aligning part of your schedule with US Eastern Time (ET).

About Us

At Peratera we believe in the future of digital commerce and the borderless economy. Our products are designed to make digital commerce friction-free, no matter where in the world you operate. The world has gone digital  and the businesses winning in it need payments infrastructure that keeps up.
 

Our platform combines a full-featured payment gateway with a digital wallet - giving merchants a single, powerful tool to accept payments, hold balances in multiple currencies, and pay out to customers and partners anywhere in the world. We serve some of the most demanding industries in digital commerce: iGaming operators, FX platforms, global e-commerce businesses, and fintech companies who need payments to just work.
 

We move fast, think commercially, and care deeply about the experience of every merchant on our platform - backed by our authorisation as an FCA-regulated Electronic Money Institution (FRN: 1023849).

Your Mission

As Merchant Account Manager, you’ll own the full lifecycle of Peratera’s merchant relationships - from onboarding and integration through to retention, upsell, and commercial growth. You’ll work with a portfolio of sophisticated B2B merchants in iGaming, FX, and e-commerce, serving as the link between their business needs and our internal Product, Tech, Finance, and Compliance teams.

What You’ll Do

• Serve as the primary contact for a portfolio of Peratera merchants across industries
• Run regular health-check calls: onboarding, integration, finance, compliance, and technical topics
• Monitor merchant activity and proactively flag risks, declines in processing volume, or satisfaction issues
• Lead merchants through onboarding, KYC, and integration to ensure a smooth go-live
• Coordinate with Tech and Product teams to resolve integration issues and answer technical queries
• Create and maintain onboarding documentation and merchant-facing materials
• Identify upsell and cross-sell opportunities within your merchant portfolio
• Analyse merchant payment performance: success rates, conversion, declined transactions, and recommend improvements
• Collaborate with the CPO on commercial priorities and merchant-specific strategies
• Own and drive merchant-reported issues end-to-end - from first contact to resolution.
• Work with Finance on billing, settlements, and reconciliation queries
• Ensure compliance and legal queries are handled in a timely and accurate manner

What We’re Looking For

• 3–5 years of experience in account management, customer success, or merchant management within a payments or fintech company
• Experience managing a B2B merchant portfolio - owning relationships, driving retention, and growing revenue
• Strong commercial mindset - comfortable identifying upsell and cross-sell opportunities and turning merchant conversations into business outcomes
• Comfortable working with payment data: success rates, conversion, decline reasons - and turning insights into action
• Deep understanding of online payments: processing flows, settlement, chargebacks, and reconciliation
• Strong communicator - able to handle technical, financial, and commercial conversations with equal confidence
• Highly organised and proactive - able to manage a large portfolio without letting things slip
• Fluent English is required (experience working with CIS or Eastern European merchants is a strong advantage)
   

Nice To Have

• Experience with distributed, multi-provider payment platforms
• Familiarity with merchant integration use cases
• Understanding of async flows (callbacks, polling, retries) is a plus

What You’ll Get

• Competitive, market-aligned compensation
• Opportunity to work on a high-impact product with real-world scale
• Modern tech environment and engineering-driven culture
• International, distributed team with a collaborative mindset
• Remote-friendly setup with flexible working hours
• Supportive team culture focused on knowledge sharing and ownership

Sounds like a match? Send us your CV - we’re excited to get to know you.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

We are looking for a proactive and detail-oriented Customer Success & Sales Support Specialist to support customer communications and manage the flow of leads, inquiries, and support requests across multiple online channels. The role combines professional client interaction, coordination of incoming messages, and accurate CRM data administration.

This position requires strong communication skills, responsibility, and the ability to react quickly and professionally to different types of customer requests.

Responsibilities:

1) Customer Communications & Support (English)

• Respond to live chat messages on the website
• Handle inquiries coming via email, contact forms, or social media
• Provide clear, polite, professional responses in English
• Log all interactions into the CRM system
• Forward inquiries to internal specialists when needed and ensure proper follow-up
• Keep full records of communication history
• Report recurring customer questions and suggestions for service improvements

2) Product-Related Customer Interaction (Ukrainian)

• Respond to customer questions about product types, ordering, delivery options, pricing, etc.
• Manage requests arriving through website, social pages, and messaging platforms
• Ensure customer messaging aligns with brand voice and tone
• Coordinate with internal teams on order processing or special requests
• Prepare brief summaries of requests for product, sales, or logistics teams

3) Lead & CRM Pipeline Adminastration

• Maintain an up-to-date list of all incoming prospects and inquiries
• Track the status of leads, opportunities, offers, and next steps in the CRM
• Ensure all customer data, notes, and follow-ups are properly reflected in the system
• Remind internal stakeholders of pending actions or deadlines
• Prepare weekly pipeline summaries showing lead volume, status changes, and progress
• Support with introductory messages, proposal drafts, and meeting scheduling when needed

What we offer:

• Comfortable work environment, remote work.
• Ongoing operations: according to European business hours
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Responsibilities

• Communication with existing carrier and client accounts
• Launching new interconnections and preparing business cases for new partners
• Achieving sales targets and supporting revenue growth
• Cooperation with internal teams (Technical, NOC, Finance, Operations)

• Participation in international telecom conferences (2–3 times per year)

   

   

  Requirements

• Experience in A2P SMS and/or VoIP account management (1+ year)
• Strong communication and relationship management skills
• Ability to conduct face-to-face meetings
• Good multitasking and time-management skills

• English: Upper-Intermediate or higher

   

   

  What we offer

• Competitive base salary plus bonus (based on interview results and experience)
• Compensation package discussed during the interview
• Opportunity to attend international telecom conferences worldwide
• Flexible work format 
• International telecom environment