Jobs Account Manager

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

We invite a client success manager with experience in digital marketing to join our team.

Main Tasks:

• communicate with clients, build long-term trust relations;
• analyse customer needs;
• solve development tasks most optimally;
• coordinate the work of a team of technical specialists;
• control the project execution terms.

Requirements:

• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to quickly find answers to any questions;
• the ability to understand the client's needs, the ability to correctly transform his wishes into tasks;
• notable analytical abilities;
• the ability to accurately and clearly formulate thoughts - orally and on paper;
• multitasking, ability to switch quickly.
• It will be an advantage:
• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• remote work.

Our job offer provides:

• an experienced mentor during the trial period;
• the opportunity to develop and realize your potential in interesting projects;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting;
• corporate library and virtual repository of knowledge and experience.
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To get our job offer, you will have to:

• Send a resume with salary expectations;
• Complete a test task;
• Meet with the HRD and Head of Clients Service Department;
• Meet with the Head of Clients Service Department, HRD and CEO;
• Accept our offer)

See you soon!

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to guarantee operational stability and performance across your assigned client portfolio. You’ll help us drive client retention and account growth by acting as the primary operational owner, orchestrating internal technical teams, and ensuring contractual commitments are consistently met.
 

What you’ll drive:

Client Relationship & Operational Ownership

• Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients.
• Act as the primary escalation point for operational issues, driving rapid resolution and post-incident communications.
• Build trust with key client stakeholders to ensure long-term retention and account health.

Cross-Functional Coordination & Performance

• Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams to satisfy client requests.
• Track client SLAs, monitor key performance metrics, and deliver routine operational performance reports.
• Document operational processes, track product feature requests, and maintain status visibility for all stakeholders.

Process Improvement & Commercial Management

• Spot friction in the client lifecycle and propose concrete automation or workflow improvements.
• Introduce new platform features, upgrades, and product capabilities to clients while gathering structured product feedback.
• Manage contract renewals, track compliance requirements, and ensure delivery against agreed contractual terms.
   

What makes you a GR8 fit:

• 2-3 years in account management or project delivery, with at least 1 year directly in iGaming (e.g., Project Manager, Technical Account Manager, Client Delivery Manager).
• Advanced English and fluency in Ukrainian or Russian.
• Hands-on experience with task management tools (Jira, Confluence, Miro) and SDLC workflows.
• Fundamental understanding of web services, APIs, and technical integrations.
• Exposure to entry-level commercial discussions or contract renewal negotiations.
• Working proficiency with MS Excel, PowerPoint, CRM platforms, and BI reporting tools.
• Strong communication skills to navigate escalations calmly and align cross-functional teams.
• Demonstrated ability to manage operational priorities independently with minimal supervision.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

MEGAVAST is an international IT product company that has been developing software for over 9 years. Our offices are located in Kyiv, Kharkiv, Israel, and Cyprus. Due to the expansion of our team in Kyiv, we are looking for a Junior IT Account Manager. The position requires working from the office during the adaptation period. The office is located right next to the "Olimpiiska" metro station.

Key Responsibilities:

• Work directly with clients
• Understand client needs
• Present suitable solutions correctly
• Maintain and develop client communication
• Apply a sales/account-management mindset

Requirements:

- Commercial experience as an account manager from 6 month 

- Excellent communication skills and ability to work in a team.

- Self-learning ability and a desire to develop in project management.

- Ability to resolve conflicts and maintain a positive work environment.

- Organizational skills, attention to detail, and ability to work with deadlines.

- Completed higher education.

- Knowledge of English at least at the Upper-Intermediate level for team communication.

We Offer:

- Stable and highly competitive pay that matches your skills.

- Work with a product, the ability to delve into its functionality, and understand user needs.

- Professional growth to senior roles or the head of the project management department.

- Ability to implement changes, new approaches, and optimize processes.

- Flexible working hours and a hybrid schedule after the probation period. The ability to start the working day from 9 to 12 am.

- Comprehensive paid vacation, sick leave, and national holidays.

- A friendly and supportive team focused on achieving common goals.

- Participation in team knowledge-sharing activities, professional presentations to improve skills.

Join us and become part of a team that values both professional skills and personal well-being. Send your resume to receive more details about our offer.

We are looking for a Model Success Manager who will become the main point of contact for our models and help them successfully grow their profiles on the platform.

This role combines communication, process coordination, model support, and collaboration with the internal team. We are looking for someone who knows how to build trust, enjoys bringing structure to processes, and is genuinely focused on results.

Key Responsibilities

• Support models throughout all stages of their collaboration with the company.
• Build and maintain strong, long-term relationships with models.
• Ensure photo and video materials are provided on time.
• Assign and communicate content creation tasks to models.
• Follow up on requests, deliverables, and deadlines.
• Conduct onboarding for new models.
• Answer models’ questions and help resolve day-to-day operational issues.
• Coordinate communication between models and the internal team.
• Monitor profile activity and identify opportunities for further growth and development.
• Maintain spreadsheets and internal documentation.
• Identify ways to improve processes and increase models’ overall performance and efficiency.

Who We Are Looking For

We are looking for someone who:

• easily connects and builds rapport with different people;
• is responsible and well-organized;
• is comfortable taking initiative and ownership;
• values structure and well-organized processes;
• can effectively manage multiple tasks and priorities at the same time;
• has strong attention to detail;
• focuses on outcomes rather than simply completing tasks;
• feels comfortable working in a fast-paced and dynamic environment.

Requirements

Must Have

• At least 1 year of experience in one of the following or a similar role: Account Manager, Customer Success Manager, Project Manager, Recruiter, or Operations Manager.
• Excellent communication and interpersonal skills.
• Experience working with Google Sheets and Google Docs.
• Ability to work effectively with large volumes of information.
• Strong sense of ownership, independence, and responsibility.
• Excellent self-organization and time-management skills.
• Strong written Ukrainian and English skills.

Will Be a Plus

• Previous experience working with dating agencies or within the Social Discovery industry.
• English proficiency at Intermediate level (B1+) or higher.

Language Requirements

English: B1 – Intermediate
Ukrainian: Native

Spanish: B2+ 

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.
 

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs
   

NICE TO HAVE:

• Knowledge of German, Spanish, French or other additional languages
• Understanding of sports betting products and player behavior
• Experience working with different back-office/admin systems
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a PSP Account Specialist to join our team!

Requirements:

- 2+ years on similar position;
- Strong communication, negotiation and interpersonal skills;
- Upper-Intermediate business oriented English, both written and oral;
- Proactive, result-driven approach;
- Ability to work in a high-pressure fast-growing global company;
- Readiness to travel (if needed)

Responsibilities:

- Day to day communications with payment providers;

- Negotiating with existing and potential providers on conditions, offers and terms;

- Resolving issues and handling queries connected to payments operational activity;

- Analysing and determining most efficient solutions for a particular geo or payment method;

- Supporting all stages of PSP onboarding: from intro to going live;

- Planning in accordance to business inquiries and subsequent reporting.

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location 

Adwa is a team of innovators with deep expertise in delivering customized business solutions in the IT sector. We are looking for an outgoing extrovert and a communication skills guru to join us for inspiring projects and unlimited opportunities. Our passion for teamwork and ability to create exceptional experiences for our clients is the key to a successful future.
So, let’s get ready to rewrite the rules of the IT world!

Requirements:

• English proficiency at B2 level or higher;
• Experience in the gambling industry;
• Client-oriented mindset, empathy;
• Previous language practice at work (both verbal and written);
• Understanding of sales.
   

Responsibilities:

• Communicating with clients via email, chat, and phone (in the future);
• Diligent management of the CRM system;
• Providing high-quality service and transferring potential clients to the retention team;
• Meeting assigned plans and targets;
• Constantly improving expertise (we have a coach who is always happy to help).
   

We offer:

• 24 paid vacation days and three weeks of sick leave;
• National holidays — on-call mode for queries, if any;
• 2 Day Offs per year;
• Remote work: Mon – Fri (9:00 AM – 6:00 PM Kyiv time);
• Corporate English lessons, 75% compensation for relevant courses;
• If needed, we provide equipment (after the probation period);
• We operate without micromanagement — we trust each of our specialists, and all team members are open for communication.

Required skills

— English proficiency: Upper-Intermediate level or above;
— Proficiency in Google Workspace and MS Excel;
— Previous experience in customer service is required;
— Highly organized, detail-oriented, and able to work independently;
— Strong analytical and problem-solving skills;
— Strong business acumen and excellent relationship-building skills;
— Proactive, adaptable, and able to respond quickly to changing priorities;
— Highly responsive, with the ability to work effectively under pressure and handle stressful situations.
 

As a plus

— Experience in AdTech
— Experience with Prebid, server-to-server integrations, or SDK mediation setups
— Experience leading or mentoring junior team members in an ad tech environment
— Knowledge about adservers, OpenRTB, VAST, SSP, DSP
 

We offer
— Comfortable working environment in a modern Kyiv office

— Opportunity to work in a multicultural, friendly, and collaborative team
— Internal learning and professional development opportunities
— Competitive salary linked to the USD
— All necessary tools and equipment to support your work
— Strong team culture built on knowledge sharing, collaboration, and continuous professional growth
— Exciting and ambitious projects where you can make an impact and unlock your full potential
— Paid annual leave, sick leave, and public holidays
— An additional paid day off on your birthday
 

Responsibilities

— Own a portfolio of publisher and demand partner accounts, serving as the primary strategic point of contact
— Lead endpoint integrations via OpenRTB across both supply and demand sides
— Monitor and optimize performance across ad servers, SSPs, and quality tools, proactively identifying issues, mismatches, and revenue growth opportunities
— Daily monitoring of performance of managed accounts
— Communicate with partners and represent Luna Media’s standards externally, while coordinating cross-functionally with internal teams
— Manage multiple platforms and partnerships simultaneously with a high degree of ownership and organization
 

Project description

Luna Media is redefining how digital advertising works, connecting premium supply with smart demand across Mobile (in-app) and CTV through cutting-edge programmatic technology, AI-driven optimization, and real-time bidding. We move fast, think big, and build partnerships that last.

We’re looking for a Programmatic Account Manager to join our team. In this role, you’ll own strategic partner relationships while overseeing the technical operations, performance optimization, and day-to-day management of integrations and traffic flows. This is a position for someone who brings both a commercial mindset and deep technical fluency, someone who can lead partner conversations at a strategic level while still diving into the details when it counts.

As a Digital Growth Account Manager, you will own the relationship with newly acquired clients, ensuring a seamless onboarding experience, successful campaign launches, outstanding communication, and long-term account growth.

This role combines strategic consulting, client success, operational excellence, and business development.

The ideal candidate enjoys building relationships, loves structured processes, communicates proactively, and can confidently coordinate multiple stakeholders without losing attention to detail.

What You’ll Do

Client Success & Relationship Management

• Become the primary point of contact throughout the client lifecycle
• Lead onboarding and campaign kickoff meetings
• Build trusted long-term client relationships through proactive communication
• Ensure every client always knows the current project status
• Maintain high client satisfaction 

Campaign Launch & Delivery

• Coordinate media planning and campaign setup
• Ensure campaigns launch on time and according to agreed KPIs
• Coordinate reporting schedules and campaign documentation

Strategic Growth

• Identify opportunities for upselling and expanding services
• Develop long-term account growth strategies

Reporting & Analytics

• Prepare weekly and monthly client reports
• Present campaign performance and business insights

• Track account health and delivery KPIs

   

What We’re Looking For:

• 3+ years of Digital Account Management experience
• Agency experience is highly preferred
• Experience managing multiple client accounts simultaneously
• Experience with international clients
• Middle East market experience is a strong advantage

Technical Skills

• Strong understanding of: Google Ads,Meta Ads
• Familiarity with digital media planning

Soft Skills

We’re looking for someone who is:

• Highly organized and detail-oriented
• Proactive rather than reactive
• Excellent at stakeholder management
• Confident communicating with senior client representatives
• Able to simplify complex information
• Process-driven and systematic
• Comfortable making decisions and taking ownership

Language Requirements

• English — Upper-Intermediate (B2+) or higher

Why Join Universal Parallel?

Remote-first culture: Work from anywhere while collaborating with an international team.

Warsaw Office: Prefer an office environment? You’re welcome to work from our Warsaw office.

Career Growth: Work directly with experienced Digital leaders and gain exposure to international brands.

Real Ownership: You’ll influence not only client success but also how our agency operates and scales.

Who we are:

Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:
We are seeking an Account and Content Manager with strong initiative, negotiation, and communication skills to serve as the primary point of contact and build long-term relationships with clients (platforms) and partners (game providers).

Responsibilities:

• Help clients and partners through email, online presentations, screen-share 
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Keeping current clients satisfied and delivering exceptional service on a day-to-day basis
• Monitor and analyze ongoing process
• Working with the Sales team to onboard and integrate new clients and developing existing client relationships

• Liaise between the clients and internal teams

   

Requirements:

• Exceptional negotiation communication skills 
• iGaming experience is a must 
• Proficient in English at both written and spoken
• Industry experience in slot games is a plus
• Experience as an account manager, sales representative, or business development manager in a gambling or tech company.
• Strong attention to detail and teamwork skills.

• Ability to meet deadlines in a fast-paced environment.

   

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement
• Supportive and positive work culture, collaborating with like-minded teammates

The recruitment process will include a three-day pre-trial period, during which we will test your skills. This period is paid. After successfully completing the pre-trial, an interview will follow. If the interview is successful, the next step will be an offer..

Screening questions:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Сan you share examples from your portfolio that showcase your account management-related skills, particularly for gambling tech? 
3. What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)
4. What is your notice period and how soon can you join us?

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.

We are expanding our Retention team and are looking for a proactive German-speaking Account Manager who enjoys client communication, knows how to build long-term relationships, and is ready to drive users toward VIP status.

In this role, you’ll work with an active and loyal player base, focus on outbound communication, increase engagement, and directly impact retention and revenue.

Your key responsibilities will include:

– Making outbound calls to active and loyal users to maintain engagement and strengthen relationships.
– Presenting promotions, bonuses, and special offers tailored to client needs.
– Collecting and analyzing client feedback regarding product and service quality.
– Handling incoming requests via email and other communication channels.
– Providing consultations and support to clients, resolving issues and answering questions.
– Ensuring sufficient coverage of the active client base.
– Developing clients and converting active users into the VIP segment.
– Building long-term relationships and increasing client loyalty through a personalized approach.
– Handling objections and complex client cases effectively.
– Collaborating with internal teams to improve client experience.
– Maintaining accurate reporting and documenting interactions in CRM systems.

It’s a match if you have:

– Fluent German (C1 or higher) — this is a must.
– Strong communication skills and confidence in client interactions.
– Ability to listen carefully and deeply understand client needs.
– High level of empathy and a client-oriented mindset.
– Ability to handle objections and complex cases.
– Experience working with European markets is a plus.
– Ability to work in a dynamic environment and quickly adapt to changes.

Nice to have:

– Background in sales or client-facing roles.
– Experience in call centers or working with clients on weekends.

What we offer:

– Schedule: 5/2 from 12:00 to 21:00, with a future transition option to 3/4 from 12:00 to 22:00.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths: Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive and friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Team buildings, birthday greetings, and real human connection beyond work.
– Zero cooperation with the aggressor state and its affiliated businesses.

Ready to grow with us?

Send over your CV — we’d love to get to know you and discuss how you can grow at Softsich 🚀

Payments Lab is a payments consultancy that supports online businesses with tailored payment solutions. We provide end-to-end support with merchant account setup, optimisation of transaction approval rates, chargeback management, regulatory compliance, and the implementation of product logic in the product.

We are building a global payment processing platform specialising in high-volume merchant accounts and acquiring solutions across the US, Europe, MENA, APAC, and LATAM. Our expertise extends to complex verticals such as iGaming, crypto, adult, CBD, eCommerce, and dating, helping merchants access reliable and scalable payment infrastructure worldwide.

Responsibilities

• Manage the full lifecycle of merchant onboarding - from application submission and document preparation to account approval and go-live.
• Act as the primary point of contact for merchants, providers, and internal teams, ensuring clear communication and timely updates.
• Oversee KYC/AML documentation and compliance processes, ensuring accuracy and adherence to regulatory requirements.
• Coordinate payment integrations: manage provider credentials, liaise with tech teams, and ensure successful launches of payment solutions.
• Maintain up-to-date records in CRM and project management tools, providing regular reporting on client status and progress.
• Build long-term relationships with merchants, ensuring high client satisfaction and acting as their trusted payments advisor.
• Collaborate with risk, compliance, and technical teams to improve processes and resolve escalations.

Requirements & Qualifications

• Minimum 2 years of experience as an Account Manager or in a similar client-facing role in payments, fintech.
• Knowledge of KYC and compliance procedures is essential.
• Strong analytical skills with the ability to interpret data and provide insights.
• Highly organised, with the ability to manage multiple priorities while maintaining excellent client service.
• Ability to understand client business models, oversee website-related aspects.
• Upper-intermediate English (B2+) for daily partners and clients communication.
• Experience with payment providers, acquiring banks, or merchant account operations preferred.
• Experience in incident handling is a plus, but not mandatory.

Proven experience in payments, fintech, gambling, or related industries is essential 

Benefits

• Fully remote or office in Lisbon.
• Competitive salary in USD.
• Flexible work schedule.
• 24 annual leave days and 10 paid sick leave days.
• No micromanagement - we trust you to deliver results.
• Professional development support and education coverage.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

     📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;
• Follow Responsible Gaming and compliance guidelines.
  
  🧭 What makes you a great match:
• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat/messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Russian / Ukrainian;

• Schedule: 5 days on / 2 days off, with rotating days off.
  Three shifts: 15:00–00:00 / 11:00–20:00 / 08:00–17:00.

  
  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.
 

About the Team and Role

As a Junior Account Manager, you will be the main point of contact for our clients, ensuring they get maximum value from Solidgate’s payments solutions.

This role combines relationship management, analytics, and business development, giving you hands-on experience in the fast-paced world of fintech and global payments. You will work closely with Sales, Marketing, and Product teams to deliver outstanding client experiences, identify growth opportunities.
 

What you’ll own

• Build and maintain strong relationships with existing clients, supporting them in all payment-related questions.
• Identify growth opportunities through upsell and cross-sell initiatives.
• Understand client needs and recommend suitable product solutions.
• Research markets and industries to discover new business opportunities.
• Collaborate with Sales, Marketing, and Product teams to deliver the best client experience.
• Track and report client performance metrics, providing insights that guide decisions both internally and externally.

You’re a great fit if you have

• Bachelor’s or Master’s degree (completed or in progress)
• Strong academic achievements and results
• English proficiency at Upper-Intermediate level or higher
• Strong communicator with excellent problem-solving and analytical skills.
• Organized, proactive, and capable of thriving in a fast-paced environment

• High level of responsibility and a results-driven mindset

   

Why Solidgate?

• No internships here — we build careers. Get hands-on from day one and make a real impact.
• Your work = real outcomes. Shape how global companies move money.
• Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
• Flex your schedule. Balance studies and work with flexible hours that fit your life.
• Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.


Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

Strim Duo is a creative digital studio based in Limassol, Cyprus. We specialize in social game development, product engineering, UX/UI design, custom software solutions, mobile apps, and post-launch product support.
Our mission is to build products that work seamlessly across devices, delivering engaging experiences for millions of users worldwide.

The expertise we’re looking for

• 1+ year of work experience as B2B Account manager in IT or/and IGaming industry;
• Analytical mindset;
• Highly developed social and communication skills;
• Ability to cope with a high-pace, complex and changing environment;
• Strong drive for achieving and exceeding targets;
• Desire to learn and to research;
• To work as a team member;
• Experience with Jira/CRM/Google;
• Knowledge of English;
• Fluent English — spoken and written.

Your position will include

• Act as the main point of contact and develop a trusted advisor relationship with existing customers;
• Ensure games launch, marketing and promotional activities across brands;
• Problem resolution of technical/management/financial/business issues on a regular basis;
• Attend and represent the company at events and exhibitions;
• Provide Account Team Lead with monthly / quarterly reports on the work results;
• Conducting a regular analysis of the iGaming market.

What we offer

• Corporate psychologist;
• Gifts for significant occasions;
• Legal support;
• Flexible working hours;
• Direct access to C-level and opportunity to suggest new business ideas and drive changes.

If you are ready to work in a dynamic team, passionate about the product, technology, and the world of entertainment, we’re waiting for your CV and portfolio to schedule an online/offline meeting and get to know each other better!

Your CV will be carefully reviewed by our TA department, and if it meets the requirements of the position, we will contact you within 3 business days to discuss the possibility of scheduling an interview.