Jobs Account Manager

About Digis:

Digis is a European IT company with 200+ specialists delivering complex SaaS products, enterprise solutions, and AI-powered platforms worldwide. We ensure transparency, stability, and professional growth opportunities for all our team members.

About the Project:

This is a global marketplace that connects businesses with freelance professionals for project-based work. This role is part of the Business Success team supporting high-value buyers and managed projects, typically involving customers with defined project scopes and budgets. The team works proactively with customers throughout the engagement lifecycle, focusing on project success, customer retention, and long-term account growth.

Requirements:

• 2+ years experience in Account Management, Customer Success, or other relevant experience 
• 1+ in an Account Manager position( recent experience) in the outsourcing/outsaffing companies
• B2+ level of English
• Experience in delivering quality services to clients
• Strong analytical, problem-solving, and multitasking skills
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships

Responsibilities:

• Manage a portfolio of buyers and work directly with high-intent buyers
• Identify and recover missed revenue opportunities
• Help customers find the right freelancer
• Source and match the right freelancer based on skills, experience, budget, and timeline
• Monitor buyer activity and address drop-offs or stalled opportunities

What makes this role exciting:

• One of the world's leading freelance marketplaces with millions of users globally
• Recognizable mature, established product with 15+ years in the market
• Direct impact on revenue growth and business outcomes, not just customer support
• Direct work with high-value B2B customers
• Focus on AI adoption and automation

If this sounds like the right opportunity for you, apply now! We look forward to discussing this further.

DMT Business Development is a leading B2B lead generation and appointment setting agency. We create tailored & effective strategies for clients based on their needs and goals. Our team generated over 2m leads for hundreds of clients and booked 10k+ appointments with businesses of any scope.

Currently we have an open vacancy for Customer Success Manager.

Working conditions:
 

• Working hours: Monday-Friday, 2 PM to 10 PM (Kyiv time);
• 20 paid vacation days per year and company events.
• A young and friendly team environment.
• Benefits include company guarantees, bonuses, and corporate event.
  
  Responsibilities:
   
• Interact with existing customers;
• Get new projects started and develop strategies, manage campaigns;
• Organize customer service at the highest level;
• Assign tasks to the members of the team;
• Cooperate with other teams to reach goals;
• Provide feedback to the client about the work done;
• Ensure high team performance;
• Get feedback and scores from clients;
• Handle complaints and issues;
• Analyze the success of the project, search for the ways to improve company’s performance.
  
  Requirements:
   
• Experience working in an equivalent position (preferably);
• Excellent communication skills;
• Advanced written and spoken English;
• Good understanding of how to work with clients;
• Experience working with native English speakers.
  
   We aim to build a team of like-minded people who strive to show great results and are ready to tackle the challenges of the dynamic market!

AceeX is an international AdTech company that has been operating in the digital advertising market for over 5 years. Their core specialization is the development and growth of our own proprietary technological platform designed to effectively connect advertisers and publishers. AceeX ensures a transparent, scalable, and result-oriented ad buying and selling process, providing clients with access to extensive inventory, diverse formats, and premium audiences worldwide.

The company operates globally across all geos, maintains data centers in Europe, Asia, and the USA. AceeX actively collaborates with large enterprise companies, direct DSPs, and publishers. Their mission is to be the best partner in the AdTech industry, helping clients achieve maximum results in traffic monetization and ad campaign management.

Aceex is looking for Technical Account Manager with a strong background in AdTech to manage client relationships, drive revenue growth, and coordinate campaign execution across programmatic and digital advertising ecosystems.

They are looking for a Middle/Senior level specialist who is an autonomous, team-oriented professional capable of data analysis without requiring constant oversight.

What you’ll be doing:

• manage and grow relationships with advertisers, agencies, and strategic partners;
• own onboarding, campaign launches, optimization, and ongoing account performance;
• coordinate with internal product, operations, and technical teams;
• analyze campaign KPIs and provide actionable optimization recommendations;
• support upsell and cross-sell opportunities across Aceex products;
• troubleshoot delivery, tracking, and integration issues with clients;
• prepare performance reports, QBRs, and strategic recommendations;
• maintain a deep understanding of programmatic advertising and market trends.

What we are looking for:

• 2+ years of experience in AdTech, digital advertising, programmatic, DSP/SSP, or affiliate ecosystems;
• strong understanding of RTB, CPM/CPC/CPA models, tracking, attribution, and analytics;
• experience working with agencies, advertisers, publishers, or ad networks;
• excellent communication and client management skills;
• analytical mindset with experience using reporting tools and campaign dashboards;
• ability to manage multiple accounts and priorities simultaneously;
• english proficiency required; additional languages are a plus;
• high level of autonomy: a team player who can independently interpret data and does not require micro-management.

Nice to have:

• existing network in the digital advertising or affiliate industry;
• experience with mobile advertising, performance marketing, or traffic monetization;
• familiarity with platforms such as Google Ad Manager, DV360, AppsFlyer, Adjust, Voluum, Keitaro, etc.;
• startup or fast-scaling company experience.

AceeX offers:

• fully remote, hybrid, or from our comfortable offices in Kyiv, Mykolayiv, or Odesa;
• medical insurance, paid vacation, sick leaves, and additional days off for personal matters;
• comfortable work schedule with no overtatimes and an opportunity to directly impact product growth;
• out-of-office parties, large-scale corporate events, and regular team buildings despite the remote format.

Let`s talk.

Requirements:

- Experience working with CRM systems (configuration, administration, and analytics).
- Knowledge and hands-on experience with Business Objects (BO) tools.
- Skills in using BI systems or Tableau to create analytical reports and dashboards.
- Proficient in Google Drive tools (Docs, Sheets, Slides, Forms).

Responsibilities:

- Act as a day-to-day point of contact for assigned clients, ensuring timely and professional communication while maintaining strong relationships.
- Monitor client performance, track KPIs (game performance, engagement, revenue), and identify risks or growth opportunities.
- Prepare and support analytical reporting (weekly/monthly reports, GGR, performance, rankings).
- Provide game recommendations based on portfolio knowledge, market trends, and ensure proper game visibility on client platforms.
- Collaborate with internal teams (technical, product, compliance, commercial) to resolve issues, support integrations, and align processes.
- Assist in commercial activities, including negotiations support, upsell/cross-sell opportunities, promotional campaigns, and maintaining accurate CRM and documentation.

Work conditions:
- Medical insurance;
- Regular salary reviews and timely payments;
- Provision of necessary equipment for work as needed.

Professional development:
- Corporate English classes;
- Mentoring from experienced Team Leads;
- 50% reimbursement for courses/certifications/webinars, etc.;
- Development towards leadership positions within the company.

Work-life balance:
- Ability to work fully remotely;
- 20 days of vacation;
- Days off on public holidays;
- Paid sick leave;
- Informal online/offline events.

We provide ad account management services to media buyers and agencies across major advertising platforms. You'll be their main point of contact — the person who knows what's going on, responds quickly, and gets things resolved. Most of your day is chat-based. You need to know the ad ecosystem well enough to give accurate answers quickly.

Responsibilities:

• Provide prompt, effective support aligned with company standards via chat, occasional video calls when needed
• Onboard new clients, walk them through the service, set expectations, build trust from day one
• Deliver and manage ad accounts, handling appeals, monitor status and spend, handle ID reviews
• Resolve account issues, bans, unlocks, proxy errors and keep clients in the loop throughout
• Identify upsell and cross-sell opportunities, support retention of existing clients
• Track patterns in account performance and client behavior; flag insights that can improve the product or process
• Work closely with other departments
• Requirements:
• Background in affiliate marketing or media buying - a must
• Understanding how Ad Accounts work from the inside
• B2+ English, written and verbal
• Comfortable working independently across shifts
• Proven ability to take initiative and resolve issues
• We Offer:
• Remote work from anywhere
• Unlimited paid vacation days
• 5-day week with weekend shifts (Sat or Sun)
• Working hours: 10:00-19:00 or 11:00-20:00 (Kyiv time)
• 10 paid sick days
• English classes
• Take part in conferences worldwide

Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;

• Follow Responsible Gaming and compliance guidelines.

   

🧭 What makes you a great match:

• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat / messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day / night).

   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill your business goals. We are looking for a Provider Manager to join our team.

What we expect from a candidate:

- Attention to detail, willingness to work with big data

- Communicative and negotiating skills

- Ability to work with contracts

- Experience of working with B2B clients

- Experience working with software companies

- English level from Upper-Intermediate

Will be a plus:

- Knowledge of the provider market

- Ability and experience with integrations

- Experience of working with content providers

- Experience with promotions and tournaments

What your responsibilities will include:

- Maintaining and developing long-term relationships with partners.
- Conduct thorough market research to identify trends and opportunities.
- Gather and analyze data relevant to the market and operators.
- Evaluate and analyze operators to inform strategic decisions.
- Develop and present promotional strategies and proposals.

- Connecting new solutions.

- Processing requests from related departments and solving their

tasks

- Interaction with the financial department and providing the necessary information

What we offer:

- Remote work format.

- Working hours from 10:00 to 18:00 (Mon-Fri).

- Interesting work in successful projects.

- Timely payment of salaries, official employment, 24 days of vacation, and fun corporate events.

- A friendly team and a pleasant atmosphere without pressure, stress and other negative things.

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

We are a digital agency specializing in SEO and performance advertising (Google Ads). We work with small and medium-sized businesses in Ukraine, the US, Canada, the UK, and Europe.

Our goal is not just to “manage projects”, but to scale our clients’ businesses through a systematic and results-driven digital approach.

We are currently looking for a Customer Success Manager who can not only communicate effectively with clients but also think strategically, manage the financial performance of projects, and grow a portfolio of accounts.

Your responsibilities:

• managing a portfolio of clients with a strong focus on results;
• taking ownership of client retention;
• leading strategic meetings with clients;
• monitoring project performance and ensuring clients’ KPIs are achieved;
• identifying opportunities to grow and expand client partnerships;
• handling risks and resolving complex situations;
• prioritizing tasks and coordinating SEO and PPC teams;
• ensuring high-quality reporting and transparent analytics for clients.
   

Required experience:

• 1+ years of experience managing clients or projects in digital marketing;
• experience conducting online presentations and strategic calls;
• experience managing multiple clients simultaneously;
• experience working with US/EU clients (will be a plus);
• experience in upselling and expanding client contracts (will be a plus).

Hard skills:

• understanding of SEO and performance marketing;
• understanding of Google Ads account structure;
• strong proficiency in Google Sheets / Excel;
• experience working with CRM systems;
• strong time management skills;
• English — B2+.

Soft skills:

• strategic thinking;
• ability to handle objections;
• strong negotiation skills;
• structured approach and process management;
• high level of personal responsibility;
• ability to work in a fast-paced environment with deadlines and changing priorities.

What we offer:

• remote work format;
• stable income and transparent motivation system;
• opportunity to influence strategic decisions;
• work with international clients;
• a team that focuses on results rather than formalities;
• work environment without micromanagement;
• investment in your professional development and knowledge sharing;
• a vibrant and supportive company culture.

What matters to us

We are not looking for a task coordinator, but for a true partner for our clients — someone who thinks in terms of ROI, growth, and long-term relationships.

If you want to impact business outcomes rather than just “manage chats”, we would love to get to know you.

Send us your resume, and let’s talk!

We are looking for a proactive and strategic Account Manager to join Dinarys GmbH and drive long-term client success. In this role, you will own client relationships end-to-end during the delivery phase, ensuring transparency, growth, and high-quality service.

You’ll act as the key bridge between clients, delivery teams, and internal stakeholders—balancing operational excellence with strategic account development.

Key Responsibilities:

• Own and manage client relationships during the delivery phase
• Ensure clear and structured reporting to stakeholders
• Handle escalations and resolve issues in a timely manner
• Identify and drive upsell opportunities within existing accounts
• Develop account growth plans, highlighting risks and blockers
• Collaborate closely with Solution/Delivery teams to ensure alignment
• Contribute to and execute account strategy
• Maintain strong proactive communication with clients
• Manage legal and contractual processes:
  • Preparation and coordination of documentation
  • Ownership of signatures and approvals
  • Responsibility for Statements of Work (SoW) and contracts during delivery
• Support marketing initiatives:
  • Work with clients to collect testimonials and reviews on platforms

  • Strengthen client advocacy and brand presence

     

Requirements:

• Proven experience as an Account Manager / Customer Success Manager / Project Manager in IT or digital services
• Strong experience managing clients during delivery phases
• Experience with contracts, SoW, and legal documentation processes
• Demonstrated ability to upsell and grow accounts
• Strong stakeholder management and communication skills

• High level of proactivity and ownership

   

Languages:

• German — B2+ (mandatory)
• English — B2+

• Ukrainian — native speaker

   

Nice to Have:

• Experience working with distributed teams

• Background in eCommerce / digital product development

   

What We Offer:

• Opportunity to work with international clients and complex digital products
• High level of ownership and impact on business growth
• Collaborative and transparent work environment

About the Role:
We are looking for a proactive and client-focused Key Account Manager to join our crypto processing team. You will be the primary point of contact for our merchant partners — building long-term relationships, ensuring their success on the platform, and driving revenue growth through retention and upsell.

Responsibilities:

• Own the full lifecycle of merchant relationships: onboarding, day-to-day support, and strategic account development 

• Act as the main point of contact for a portfolio of merchants — answer questions on integrations, settlement, fees, and product features 

• Monitor merchant performance and proactively reach out to address issues, opportunities, or risks before they escalate 

• Identify upsell and cross-sell opportunities within existing accounts and work closely with the BD team to execute them 

• Drive merchant retention by understanding their business needs and aligning our product capabilities accordingly 

• Prepare regular account reviews and performance reports for both merchants and internal stakeholders 

• Collect and relay product feedback to the product and tech teams — act as the voice of the client internally 

• Stay up to date with industry trends in crypto payments and payment processing 

Requirements:

• 2+ years in account management, customer success, or business development — ideally in fintech, crypto, or payments 

• Strong understanding of payment processing, acquiring, and crypto infrastructure (PSP, gateways, settlement flows) 

• Excellent communication skills — you can explain technical concepts clearly to non-technical merchants 

• Highly proactive: you identify problems and opportunities without waiting to be asked 

• Comfortable working in a fast-paced, international environment 

• English — Upper-Intermediate or higher; additional languages are a plus Nice to Have 

• Experience with crypto processing platforms or stablecoin-based payments 

• Experience working with high-volume merchants or enterprise accounts 

What We Offer 

• Competitive salary + performance-based bonus tied to merchant retention and revenue growth 

• Hybrid setup with offices in Kyiv, Barcelona, and Warsaw 

• A front-row seat in the fast-growing crypto payments space

Natural Links is a SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, iGaming and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

This is a Client Success role.

You are responsible for ensuring that SEO and link-building projects are clearly understood, properly executed by internal teams, and delivered on time and according to client expectations.

You are not focused on selling or acquiring new clients - your core mission is stable, high-quality delivery and client satisfaction through strong coordination and communication.


  Why This Role Matters

You act as the operational bridge between clients and production teams.

Your impact is measured by:

• delivery quality and timeliness
• client satisfaction and retention
• clarity and efficiency of internal execution
• reduced blockers between teams

     In this role, you will:
 

• Manage ongoing relationships with existing clients
• Translate client requests into clear, actionable tasks for SEO and production teams
• Ensure timely delivery of SEO/link-building projects according to agreed scope
• Coordinate communication between clients, SEO team, and production teams
• Track project progress, deadlines, and execution quality
• Identify and remove blockers in delivery workflows
• Run internal syncs to align priorities across teams
• Maintain structured and predictable delivery flow for multiple accounts

     Requirements
 

• 1.5+ years of experience in Account Management, Project Management, or Client Delivery (agency experience is a strong plus)
• Experience managing multiple clients or projects in a fast-paced environment
• Strong ability to structure tasks and coordinate cross-functional teams
• Proven experience in client communication and expectation management
• Strong organizational skills and attention to detail
• Problem-solving mindset and ability to handle delivery blockers proactively

     Preferred Skills & Qualities
 

• Familiarity with SEO practices and link-building terminology.
• Experience working with clients from fast-evolving or regulated industries (Fintech, SaaS, iGaming, Crypto).
• Proficiency in Google Sheets / Excel and task management tools (Jira, Asana, ClickUp, etc.).
• Hands-on experience with CRM platforms (preferably Pipedrive).
• Highly responsible, proactive, detail-oriented, and deeply accountable for the final result.

• Confident written English (Upper-Intermediate or higher) for daily communication with international clients (email and chat are primary channels)
  
  Nice to have

   

• Basic understanding of SEO and link-building processes
• Experience with CRM systems (e.g. Pipedrive)
• Experience with project management tools (Jira, Asana, ClickUp, Trello)
• Strong Excel / Google Sheets skills
• Experience working with fintech, SaaS, iGaming, or crypto clients

     What We Offer
 

• Remote-first international team
• High ownership and direct product impact
• Fast iteration, low bureaucracy environment
• 30 days of paid annual leave
   

Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

     📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;
• Follow Responsible Gaming and compliance guidelines.
  
  🧭 What makes you a great match:
• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat/messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Russian / Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day/night).

  
  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

  
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We create solutions that put the client at the center of marketing. Marketing activities begin with an understanding of the client's needs and behavior, not with a product or campaign.

The platform brings together three key components:

rich historical, real, and forecast customer data, AI-controlled orchestration of the client's multi-channel paths, and statistically reliable assessment of the impact of each marketing action.

This allows you to create personalized, efficient, and measurable marketing that is truly customer-oriented.

Enterprise Customer Success Manager (CSM) plays a critical role in building strong, long-term relationships with our enterprise clients. As the trusted advisor and main point of contact for senior stakeholders, you’ll ensure that our customers realize maximum value from our platform while driving measurable impact for their business.
This is a highly strategic and consultative role that requires strong business acumen, excellent communication skills, and proven experience working with senior executives in large, complex organizations. 

Our Enterprise CSMs are natural leaders who combine analytical depth with customer empathy, helping clients succeed through thoughtful guidance, structured planning, and proactive engagement.

Responsibilities:

• Own the customer relationship – serve as the primary point of contact and strategic advisor for enterprise accounts.
• Drive value realization – ensure clients are maximizing adoption of our platform and achieving measurable ROI.
• Executive engagement – build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
• Customer advocacy – represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
• Strategic planning – lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
• Crisis management & resolution – anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.

• Thought leadership – educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.

   

Requirements:

• Bachelor’s degree required; advanced degree a plus.
• 2+ years of experience in customer-facing roles (Customer Success, Account Management, or Consulting) in a B2B SaaS environment.
• Proven track record of managing enterprise accounts and engaging directly with senior executives (VP, C-level).
• Exceptional presentation, facilitation, and communication skills in English.
• Strong analytical and problem-solving abilities, with the ability to translate complex data into actionable insights.
• Highly proactive, structured, and organized, with the ability to manage multiple priorities.
• Collaborative mindset and excellent interpersonal skills.
• Growth-oriented, curious, and comfortable driving change in dynamic environments.

What we offer:

• 100% remote from Ukraine;
• 20 working days’ vacation; 
• 10 paid sick leaves;
• public holidays;
• equipment;
• accountant helps with documents;
• many cool team activities.

We are looking for a highly organized and technical Account Manager / Farmer to support our traffic team with a stable and scalable account infrastructure.
This role is not about creativity, branding, or “marketing growth.”
It is a technical, process-driven, and operational position focused on farming, maintaining, and managing large-scale account infrastructure for media buying operations.
If you are detail-oriented, patient, understand anti-detect ecosystems, and can work systematically with large volumes of accounts and infrastructure — this role is for you.

HOW YOU WILL MAKE AN IMPACT:

• Strong hands-on experience with anti-detect browsers (Dolphin Anty, AdsPower, Indigo, etc.)
• Practical experience with account farming, warming, and infrastructure management for Meta/X ecosystems
• Understanding of checkpoints, bans, trust systems, account recovery, and platform moderation logic
• Experience working with SMS activators, virtual numbers, and verification tools
• Understanding of proxy infrastructure and differences between IPv4, IPv6, residential, and mobile proxies
• Ability to work systematically with large amounts of operational data and infrastructure assets
• Strong attention to detail, patience, consistency, and organizational skills
• Ability to maintain accurate account tracking and documentation
• Team-oriented mindset and reliability in operational workflows

WHAT WILL HELP YOU SUCCEED IN THE ROLE:


• Mass registration, farming, warming, and maintenance of Facebook, Instagram, X (Twitter), Snapchat, and other platform accounts
• Create, manage, and scale trusted account infrastructure for traffic and advertising operations
• Pass checkpoints, verifications, trust confirmations, and platform restrictions across social media ecosystems
• Work with anti-detect browsers such as Dolphin Anty, AdsPower, Indigo, and similar tools
• Manage browser profiles, cookies, sessions, fingerprints, proxies, and multi-account environments
• Purchase, configure, and maintain required resources for account farming operations
• Work with SMS activation services, virtual numbers, email providers, and account verification systems
• Farm and maintain Facebook Fan Pages and related business assets
• Apply current anti-ban and restriction bypass strategies for Meta, X, and other platforms
• Handle PHL (advertising restriction) recovery and account trust restoration processes
• Configure and manage proxy infrastructure, including IPv4, IPv6, residential, and mobile proxies
• Maintain strict infrastructure documentation and tracking in spreadsheets and internal systems (logins, passwords, cookies, 2FA, statuses, proxy bindings, notes, etc.)
• Ensure uninterrupted supply of working accounts and assets for the traffic team

 

We are looking for a Technical Account Manager to serve as the primary technical bridge between our customers and our cloud asset management platform. You'll own relationships with strategic accounts, helping engineering and platform teams unlock the full value of infrastructure-as-code through deep product adoption, technical guidance, and proactive support.

This role sits at the intersection of DevOps and customer success — you should be equally comfortable reviewing a Terraform module with a customer's platform team and presenting a quarterly business review to a VP of Engineering.

WHAT YOU'LL DO
 

• Own technical relationships for accounts, serving as their trusted advisor throughout the customer lifecycle.
• Lead onboarding and implementation planning, helping customers codify their cloud infrastructure and migrate unmanaged resources into IaC workflows Conduct regular technical health reviews.
• Collaborate with Sales to support pre-sales technical evaluations, RFPs, and proof-of-concept engagements Act as the voice of the customer to Product and Engineering, advocating for feature requests and surfacing product gaps.
• Build integration guides, runbooks, and best-practice documentation covering Terraform, Cloudflare, and cloud provider workflows
• Respond to escalations with urgency, coordinating across Support, Engineering, and leadership as needed

WHAT WE'RE LOOKING FOR
 

• 4+ years in a technical customer-facing role — TAM, Solutions Engineer, or similar — ideally at a SaaS, DevOps, or cloud infrastructure company.
• Hands-on experience with IaC tooling: Terraform, Pulumi, CloudFormation, or Ansible Solid understanding of cloud platforms (AWS, GCP, or Azure) and modern infrastructure concepts.
• Experience with VPCs, IAM, Kubernetes, CI/CD pipelines Familiarity with GitOps workflows, state management, and infrastructure drift detection.
• Strong communication skills — able to explain complex infrastructure concepts to both engineers and business stakeholders.
• Track record of managing enterprise accounts with significant ACV.
• Comfort operating in a fast-moving startup environment with ambiguity and shifting priorities.