Jobs Account Manager

Join our dynamic international digital marketing team where innovation and results converge. We're looking for a Senior Digital Marketing Account Manager to lead client relationships, develop and execute marketing strategies, drive measurable business results, and contribute to company growth through consultative sales and account expansion.

Key Responsibilities

• Develop and execute digital marketing strategies with a strong focus on SEO, organic growth, and overall online performance.
• Respond to client requests and lead the team in their execution.
• Collaborate with cross-functional teams including content creators, web developers, ad managers, and designers to implement best practices.
• Perform detailed keyword research to identify valuable target keywords and optimize content accordingly.
• Create and manage content optimization plans that align with SEO goals and business objectives.
• Conduct thorough website audits to identify technical and content-related SEO opportunities and issues.
• Stay up to date with industry trends and search engine algorithms to ensure digital marketing strategies remain effective and compliant.
• Monitor and analyze website performance using SEO tools and Google Analytics to provide regular performance reports to clients.
• Communicate with clients to understand their goals, provide strategic recommendations, and address any concerns.
• Provide guidance on website structure, internal linking, and other technical aspects to improve crawlability and indexing.

Business Development & Client Growth

• Conduct discovery calls with potential clients to understand their business goals, challenges, and marketing needs.
• Present dNovo’s digital marketing services through video meetings and consultations.
• Identify client needs and propose tailored digital marketing solutions.
• Prepare, present, and follow up on proposals and service recommendations.
• Handle objections confidently and professionally.
• Close new deals and contribute to company revenue growth.

Qualifications

• 3+ years of experience as a Digital Marketing or Account Manager in a digital marketing agency.
• Experience with consultative sales, business development, or closing digital marketing engagements is an asset.
• Excellent command of the English language with exceptional written and verbal communication skills.
• Problem-solving attitude with a continuous learning mindset to adapt to evolving client challenges and digital marketing trends.
• Client-centric approach with the ability to manage multiple client accounts simultaneously.
• In-depth knowledge of SEO techniques, keyword research, and content optimization.
• Proficiency in using SEO tools such as SEMrush, Moz, Ahrefs, Google Analytics, and Google Search Console.
• Strong understanding of content management systems and experience in content optimization.
• Detail-oriented with the ability to analyze data, draw insights, and make data-driven decisions.
• Strong organizational skills and the ability to meet deadlines in a fast-paced environment.
• Preference will be given to candidates able to work Canadian business hours.

What We Offer

• Competitive salary
• Long-term opportunity
• Supportive international team
• Performance-driven culture

Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry, bringing fully-brandable and easily customizable payment software to our customers.
We are looking for an Account Manager to join our team!
 

Responsibilities:

• Work closely with customers as a first level of assistance to set up platform for them, ensure that all technical requirements were met;
• Supporting client in integration process as a middlemen between client team and technical team;
• Communicate directly with clients, prepare documents to close deals, answer all questions and support requests;
• Work closely with internal sales, support, technical teams to be sure that client has all necessary assistance;
• Maintain close relationship with existing clients, provide them with any support they need to help them reach their monetary goals.

Requirements:

• Proven experience in B2B customer support/account management/client success;
• Ability to have serious conversations around technical subject;
• Experience in working with partners from abroad;
• Detail oriented, positive attitude, punctuality, ability to prioritize tasks in order to meet deadline;
• Understanding of e-commerce and technical side of using payment cards;
• Previous experience as account manager/customer support manager/backoffice manager and similar positions for payments;
• Advanced level of English, knowledge of Spanish will be an advantage.

Will be a plus:

• Experience in processing related to setting up risk rules, antifraud, monitoring, routing, cascading;
• Experience in using Postman.

We offer:

• Competitive compensation depending on experience and skills;
• Remote-first work environment with flexible working hours;
• 20 paid vacation days annually for rest and recharge;
• 10 days of sick leave, available as needed;
• Corporate English and Spanish classes.

Stay Group is an innovative marketing company building and scaling products in the iGaming and entertainment industry.

We are looking for a PSP Account Manager to drive PSP integrations and payment operations across our brands.

You will manage the full lifecycle of payment provider partnerships — from negotiations and compliance to integration, launch, and ongoing support — while working closely with Product, Finance, Compliance, and Technical teams to ensure efficient and scalable payment solutions.

Responsibilities

• Manage the full PSP integration lifecycle: from introduction and commercial alignment to launch and post-integration monitoring.
• Coordinate with finance, legal, product, and IT teams to ensure smooth implementation processes.
• Maintain regular communication with payment providers regarding operational, technical, and commercial matters.
• Monitor payment performance metrics, conversion rates, tariffs, limits, and channel efficiency.
• Analyze payment data and provide actionable insights to improve performance.
• Handle operational requests and issue resolution with internal teams and external providers.
• Ensure accurate and up-to-date documentation in Confluence.
• Prepare reports and track implementation progress according to business requirements.
• Organize and participate in regular calls with internal stakeholders and PSP partners.
   

Requirements

• Strong understanding of payment systems, payment flows, and related performance metrics.
• Experience working with PSPs, payment operations, or fintech/payment products.
• Knowledge of payment processes from product, technical, operational, backend, and contractual perspectives.
• Strong analytical skills with the ability to identify trends and optimize payment performance.
• High level of self-organization and ownership.
• Upper-Intermediate English level (B2+) for communication with international partners.
   

Benefits

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

At Raccoon Gang, we position ourselves as a strategic Product Partner for our clients, moving beyond traditional software development to deliver long-term business value. We are currently evolving our customer success framework and are looking for a proactive, business-minded Customer Success Manager (CSM) to drive growth and product adoption across our key international accounts. As we are expanding and transforming this role, you will have a unique opportunity to help shape the Customer Success culture within the company from the ground up.

You will act as the ultimate bridge between our clients’ business objectives and our delivery capabilities. Rather than just managing reactive feature requests, you will deeply understand the client’s strategic goals, discover their operational bottlenecks, and translate them into value-driven product roadmaps. You will closely collaborate with a dedicated delivery team (including Tech Leads and Educational/Instructional Designers) to ensure that the software we build successfully achieves the client’s targets and drives product adoption.
 

Requirements:

• 2-3+ years of experience in IT Consulting, Account Management (with a strong product focus), or Product Management within service or product-led IT companies.
• Strong Product & Analytical Mindset: Ability to read product data, understand user adoption metrics, and look at software through the lens of business efficiency.
• Excellent Stakeholder Management: Confident in running high-level strategic business interviews with international clients, navigating resistance, and uncovering hidden operational needs.
• English: Advanced / Fluent (both written and spoken) is a strict requirement.
• Ability to visit other countries (meetings with customers, attending conferences).
 

Will be a plus:

• Background or familiarity with E-learning / EdTech ecosystems or B2B SaaS operations.
 

Key Responsibilities:

• Strategic Audits & Roadmapping: Conduct deep-dive business discoveries with clients’ key stakeholders (COO, Directors, Product Owners) to map out their core business challenges and shape mid-to-long-term product strategies.
• Product Adoption & User Engagement: Look beyond the software release. Analyze post-launch user behavior, identify adoption blockers, and propose pro-active initiatives (workshops, UX improvements, focus groups) to maximize product usage and value for the client.
• Value Demonstration: Establish clear KPIs and metrics to measure feature success. Regularly present data-backed value reports to the client’s executive leadership, shifting the conversation from “tasks completed” to “business goals achieved.”
• Account Retention & Growth: Ensure high client satisfaction and retention by continuously uncovering new opportunities for product evolution and strategic support.
 

We offer:

• Remote work with flexible working hours.
• Paid vacation: 20 days per year.
• Paid sick leave: 15 days per year.
• Family leave.
• Compensation for English courses.
• Compensation for educational and sports activities.
• Compensation for psychologists.
• Internal lectures and knowledge sharing.

Natural Links is an SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, iGaming, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

 

About the Role

This is a Junior Client Success position designed for growth. You will NOT be responsible for sales or acquiring new clients. Instead, your core mission is to assist in managing existing clients, handle project reporting, and learn how to ensure stable, high-quality delivery.

You will work closely with senior team members, acting as an operational bridge between international clients and our internal production teams while rapidly developing your account management skills.

In this role, you will:

• Assist our team leads: Support Client Success Managers in day-to-day communication and relationship maintenance with existing international clients.
• Handle reporting & documentation: Prepare and maintain project delivery reports, update internal CRM pipelines, and keep Excel/Google tracking sheets accurate.
• Learn client communication: Develop professional written and verbal communication skills by participating in real-life client cases under mentorship.
• Master problem-solving: Learn how to identify delivery blockers, navigate challenging client requests, and find solutions for complex account cases.
• Coordinate tasks: Translate client requirements into clear tasks for our delivery team and production teams, ensuring deadlines are met.
• Align priorities: Participate in and run internal syncs to keep teams aligned on project goals.

Requirements:

• Strong Organizational Skills: attention to detail, a structured mindset, and the ability to handle data without losing track of details.
• Data & Tech Literacy: Knowledge of Google Sheets / MS Excel 
• Eagerness to Learn: A proactive attitude, open to feedback, and highly motivated to master client success and problem-solving.
   

Nice to Have:

• Basic understanding of SEO practices and link-building terminology 
  (we will teach you, but a head start is awesome)
• Background or interest in fast-evolving industries like Fintech, SaaS, iGaming, or Crypto.
• 6+ months of experience in Account Management, Project Management, Customer Support, or Client Delivery (agency or internship experience is a strong plus).
   

What We Offer:

• Mentorship & Learning: Real-world experience in handling complex account cases and international communication under senior guidance.
• Flexibility: Work from anywhere with our remote-first international team.
• Environment: High ownership, low bureaucracy, and a fast-paced professional iteration.
• Time Off: 30 days of paid annual leave.

Наш клієнт — міжнародна маркетингова компанія, яка стрімко масштабується та займає провідну позицію в індустрії iGaming, з особливою увагою до ринку Азії.

Від глибоких досліджень ринку та розробки стратегії до результативних діджитал-кампаній і сміливих креативів — команда охоплює повний цикл маркетингу, допомагаючи клієнтам випереджати конкурентів в одній із найдинамічніших галузей світу.

Ідеально для тих, хто прагне:

• Будувати довгострокові відносини з pre-VIP гравцями, розуміючи їхні потреби, вподобання та ігрову поведінку;
• Керувати власним портфелем клієнтів і проактивно працювати над їхньою залученістю, утриманням та переходом до VIP-статусу;
• Забезпечувати персоналізовану комунікацію через дзвінки, повідомлення, промоактивності та індивідуальні пропозиції;
• Аналізувати активність клієнтів і знаходити можливості для покращення утримання гравців, збільшення депозитів та загальної залученості;
• Використовувати дані та інсайти про клієнтів для прийняття обґрунтованих рішень і покращення ефективності роботи з портфелем;
• Тісно співпрацювати з VIP CRM, BI, Customer Support та іншими внутрішніми командами для забезпечення найкращого клієнтського досвіду;
• Ефективно вирішувати питання клієнтів, дотримуючись політик компанії та вимог ігрового регулювання;
• Відстежувати та досягати індивідуальних KPI, пов’язаних із розвитком клієнтів, утриманням та результативністю портфеля.

Досвід, який стане твоєю перевагою:

• 2+ роки досвіду у VIP Account Management, Customer Relationship Management, Customer Success, продажах або інших ролях, пов’язаних із роботою з клієнтами;
• Досвід роботи в iGaming індустрії буде значною перевагою;
• Розуміння ринку iGaming та Sports Betting буде додатковим плюсом;
• Хороше розуміння ключових iGaming KPI та метрик життєвого циклу гравця;
• Сильні аналітичні навички та здатність працювати з даними клієнтів і знаходити тенденції;
• Досвід роботи з CRM-платформами та інструментами візуалізації даних (наприклад, Tableau) буде перевагою;
• Знання workflow-інструментів, таких як Jira або подібних платформ, буде плюсом;
• Розуміння вимог регуляторного комплаєнсу в ігровій індустрії буде додатковою перевагою.

Ми цінуємо:

• Орієнтацію на продажі та бажання досягати вимірюваних результатів;
• Відмінні комунікативні навички та вміння будувати довгострокові відносини;
• Сильні навички переговорів та взаємодії зі стейкхолдерами;
• Клієнтоорієнтований підхід і щирий інтерес до створення якісного досвіду для гравців;
• Аналітичне мислення у поєднанні з уважністю до деталей;
• Самомотивацію, стійкість та здатність зберігати залученість у середовищі, орієнтованому на досягнення цілей;
• Проактивність, адаптивність та готовність брати відповідальність за власний портфель клієнтів;
• Комфорт у роботі в динамічному середовищі зі швидким темпом.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Медичне страхування;
• Можливості для кар’єрного зростання;
• Пакет бенефітів (відшкодування витрат на спортзал, стоматологічні та психологічні послуги тощо);
• Бонусну систему на основі OKR;

• Динамічне робоче середовище.

   

Долучайся — і нехай твоя історія зростання розпочнеться.

English version:

Our client, a fast-scaling international marketing company, is a major player in the iGaming industry, with a dedicated focus on expanding operations across Asia. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries.

Perfect for those who aim to:

• Build long-term relationships with pre-VIP players by understanding their needs, preferences, and gaming behavior;
• Manage a portfolio of customers and proactively drive their engagement, retention, and progression toward VIP status;
• Deliver personalized communication through calls, messages, promotions, and tailored offers;
• Analyze customer activity and identify opportunities to improve player retention, deposits, and overall engagement;
• Use data and customer insights to make informed decisions and optimize portfolio performance;
• Collaborate closely with VIP CRM, BI, Customer Support, and other internal teams to deliver the best customer experience;
• Resolve customer issues efficiently while ensuring compliance with company policies and gaming regulations;
• Track and achieve individual KPIs related to customer growth, retention, and portfolio performance.

Experience you'll need to bring:

• 2+ years of experience in VIP Account Management, Customer Relationship Management, Customer Success, Sales, or similar client-facing roles;
• Experience in the iGaming industry is highly preferred;
• Understanding of the iGaming and Sports Betting market would be a strong advantage;
• Good understanding of key iGaming KPIs and player lifecycle metrics;
• Strong analytical skills with the ability to interpret customer data and identify trends;
• Experience working with CRM platforms and data visualization tools (e.g. Tableau) would be an advantage;
• Familiarity with workflow tools such as Jira or similar platforms is a plus;

• Knowledge of regulatory compliance within the gaming industry would be beneficial.

   

It's a perfect match if you have these personal qualities:

• Sales-oriented mindset with a passion for achieving measurable results;
• Excellent communication and relationship-building skills;
• Strong negotiation and stakeholder management abilities;
• Customer-centric approach with genuine interest in creating exceptional player experiences;
• Analytical thinking combined with strong attention to detail;
• Self-motivation, resilience, and the ability to stay engaged in a target-driven environment;
• Proactive, adaptable, and eager to take ownership of your portfolio;

• Comfortable working in a fast-paced, dynamic environment.

   

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;

• Dynamic Work Environment.

   

Apply, and let your growth journey begin.

Payments Partnerships Manager (PSP / EMI / Acquiring | Merchant Onboarding)

On behalf of our client, an international fintech company specializing in high-risk and complex merchant segments, we are hiring a Payments Partnerships Manager to own both payment provider relationships and merchant onboarding execution.

This is a hands-on, execution-focused role.

We are looking for someone who has worked inside a PSP, EMI, acquirer, or payment institution, and understands how onboarding decisions are actually made,  including underwriting expectations, risk appetite, and approval mechanics.

If you know how to get merchants approved (not just submitted), this role is for you.

What You’ll Own:

• End-to-end merchant onboarding with PSPs, EMIs, acquirers, and banks — from first submission to final approval
• Direct communication with underwriting, risk, and compliance teams on the provider side
• Building and managing PSP / EMI / banking relationships across multiple jurisdictions
• Structuring and optimizing KYB packages, merchant profiles, and onboarding documentation
• Matching merchants with the right providers based on risk appetite, vertical, and geography
• Increasing approval rates by pre-qualifying and positioning merchants correctly
• Identifying and onboarding new payment partners (PSPs / EMIs / acquirers)
• Handling complex and high-risk cases (crypto, iGaming, fintech, etc.)
• Maintaining structured pipeline tracking via CRM and internal tools

Who This Role Is For:

We are specifically targeting candidates who have:

• Hands-on experience inside a PSP, EMI, acquirer, or payment institution
• Direct involvement in merchant onboarding, underwriting, or account approval processes
• Clear understanding of how providers assess:
  • merchant risk
  • business models
  • transaction flows
• Experience working with:
  • acquiring setups, MIDs, payment flows
  • SEPA / SWIFT environments
• Ability to manage multiple onboarding cases simultaneously with strong attention to detail
• Confidence communicating with both:
  • merchants (clients)
  • internal teams on the provider side (risk / compliance / underwriting)

 Strong Advantage:

• Experience with high-risk verticals (crypto, iGaming, forex, nutra, etc.)
• Background in merchant underwriting / risk / onboarding teams
• Existing network of PSPs, EMIs, acquirers, or banking partners
• Familiarity with AML/KYC in a payments context (not pure compliance roles)
• Experience in payment consulting, merchant advisory, or onboarding operations

What You’ll Get:

• 100% remote setup
• Exposure to complex, cross-border payment ecosystems
• Direct work with international PSPs, EMIs, and banking partners
• Real ownership over onboarding strategy and partner relationships
• Clear path toward Head of Payments / Partnerships
• Competitive, performance-driven compensation

Account Manager

We provide ad account management services to media buyers and agencies across major advertising platforms. We are looking for an Account Manager who will become their main point of contact — the person who always knows what's going on, responds quickly, and gets things resolved.

Most of your daily routine is chat-based, so you need to know the ad ecosystem well enough to provide accurate and fast answers.

🎯 Key Responsibilities:

• Client Support: Provide prompt, effective support via chat (and occasional video calls when needed) aligned with company standards.
• Onboarding: Onboard new clients, walk them through our service, set proper expectations, and build trust from day one.
• Account Management: Deliver and manage ad accounts, handle appeals, monitor statuses/spend, and manage ID reviews.
• Troubleshooting: Resolve account issues, bans, unlocks, and proxy errors, keeping clients in the loop throughout the process.
• Client Growth: Identify upsell and cross-sell opportunities, and actively support the retention of existing clients.
• Insights & Analytics: Track patterns in account performance and client behavior; flag valuable insights to improve the product or workflow.
• Teamwork: Work closely with other departments within the company.

💼 Requirements:

• Experience: A solid background in affiliate marketing or media buying is a must.
• Hard Skills: Deep understanding of how ad accounts work from the inside.
• Language: B2+ English proficiency (both written and verbal).
• Soft Skills: Comfortable working independently across shifts, with a proven ability to take initiative and resolve complex issues.

🎁 What We Offer:

• Remote: Work from anywhere in the world.
• Sick Leaves: 10 paid sick days.
• Schedule: 10:00–19:00 or 11:00–20:00 (Kyiv time).
• Education: English classes covered by the company.
• Professional Growth: Opportunities to attend industry conferences worldwide.

About the Company

Digis is a European IT company (part of Fiverr) with 200+ specialists delivering high-load SaaS platforms, enterprise solutions, and cloud-native products for clients worldwide. We build long-term engineering teams and ensure transparency, stability, and professional growth for every talent.
About the Client & Project

It is a leading digital agency providing bespoke website design, technology solutions, and dynamic marketing strategies to Luxury Hotel Brands worldwide. We work strategically with hotels, understanding their ambition, and we work with them to maximize their direct booking strategy. Our difference is the combined optimization of Strategic Planning, Technology, and Service across the complete customer journey that powerfully boosts results. Our head office is in Galway, Ireland, with a sales office in London and a development team in Tenerife.

Project Advantages:

• Premium domain - work with Prestigious Luxury Hotel Brands Worldwide.
• The company works with independent hotels across different markets, so the work does not become repetitive or template-based. Each client has its own context, challenges, and business model, which gives the team a better understanding of different markets and the specifics of the hospitality industry in various countries.
• Not just admin role - role includes preparing monthly reports, QBR materials, Booking Engine revenue insights, and follow-ups that Account Managers use in client meetings and decision-making 
• The AM Assistant will work closely with Account Managers, Digital Marketing, Web, Development, and Finance teams, which gives good exposure to how client delivery works end-to-end 
• This is a good role for someone who wants to grow into Account Management, Customer Success, or Client Operations. 
• The company invests in internal training, product knowledge, and team knowledge sharing
• Long-term opportunity.

Responsibilities:

• Contact colleagues from the Digital Marketing team who work with the relevant clients and gather updates on SEO and PPC performance for the previous month, as well as the strategy and action plan for the next month. 
• Use automatically generated system reports to add Booking Engine Revenue data to the client presentation in Canva. Review the numbers, highlight key points, and suggest possible improvements where relevant. 
• Review the client’s website and Booking Engine to identify any outdated, incorrect, or irrelevant information that should be updated or removed.

Requirements:

• At least 1 year of experience in operations, administrative support, coordinator, or assistant roles 
• Any ticketing/task management (e.g., Jira, Zendesk, Asana, Monday.com, Trello, etc) - any experience
• Any spreadsheets/reporting tools (e.g., Excel, Google Sheets, Power BI, HubSpot reports, or similar) - any experience
• English level: High level, involving frequent and extended meetings in English.

If you’re interested in this opportunity, please let me know, and I’ll send you more information. I look forward to hearing from you!

We are a digital agency specializing in SEO and performance advertising (Google Ads). We work with small and medium-sized businesses in Ukraine, the US, Canada, the UK, and Europe.

Our goal is not just to “manage projects”, but to scale our clients’ businesses through a systematic and results-driven digital approach.

We are currently looking for a Customer Success Manager who can not only communicate effectively with clients but also think strategically, manage the financial performance of projects, and grow a portfolio of accounts.

Your responsibilities:

• managing a portfolio of clients with a strong focus on results;
• taking ownership of client retention;
• leading strategic meetings with clients;
• monitoring project performance and ensuring clients’ KPIs are achieved;
• identifying opportunities to grow and expand client partnerships;
• handling risks and resolving complex situations;
• prioritizing tasks and coordinating SEO and PPC teams;
• ensuring high-quality reporting and transparent analytics for clients.
   

Required experience:

• 1+ years of experience managing clients or projects in digital marketing;
• experience conducting online presentations and strategic calls;
• experience managing multiple clients simultaneously;
• experience working with US/EU clients (will be a plus);
• experience in upselling and expanding client contracts (will be a plus).

Hard skills:

• understanding of SEO and performance marketing;
• understanding of Google Ads account structure;
• strong proficiency in Google Sheets / Excel;
• experience working with CRM systems;
• strong time management skills;
• English — B2+.

Soft skills:

• strategic thinking;
• ability to handle objections;
• strong negotiation skills;
• structured approach and process management;
• high level of personal responsibility;
• ability to work in a fast-paced environment with deadlines and changing priorities.

What we offer:

• remote work format;
• stable income and transparent motivation system;
• opportunity to influence strategic decisions;
• work with international clients;
• a team that focuses on results rather than formalities;
• work environment without micromanagement;
• investment in your professional development and knowledge sharing;
• a vibrant and supportive company culture.

What matters to us

We are not looking for a task coordinator, but for a true partner for our clients — someone who thinks in terms of ROI, growth, and long-term relationships.

If you want to impact business outcomes rather than just “manage chats”, we would love to get to know you.

Send us your resume, and let’s talk!

We are looking for a  Account /  Devops manager to serve as the primary technical bridge between our customers and our cloud asset management platform. You'll own relationships with strategic accounts, helping engineering and platform teams unlock the full value of infrastructure-as-code through deep product adoption, technical guidance, and proactive support.

This role sits at the intersection of DevOps and customer success — you should be equally comfortable reviewing a Terraform module with a customer's platform team and presenting a quarterly business review to a VP of Engineering.

WHAT YOU'LL DO
 

• Own technical relationships for accounts, serving as their trusted advisor throughout the customer lifecycle.
• Lead onboarding and implementation planning, helping customers codify their cloud infrastructure and migrate unmanaged resources into IaC workflows Conduct regular technical health reviews.
• Collaborate with Sales to support pre-sales technical evaluations, RFPs, and proof-of-concept engagements Act as the voice of the customer to Product and Engineering, advocating for feature requests and surfacing product gaps.
• Build integration guides, runbooks, and best-practice documentation covering Terraform, Cloudflare, and cloud provider workflows
• Respond to escalations with urgency, coordinating across Support, Engineering, and leadership as needed

WHAT WE'RE LOOKING FOR
 

• 4+ years in a technical customer-facing role — TAM, Solutions Engineer, or similar — ideally at a SaaS, DevOps, or cloud infrastructure company.
• Hands-on experience with IaC tooling: Terraform, Pulumi, CloudFormation, or Ansible Solid understanding of cloud platforms (AWS, GCP, or Azure) and modern infrastructure concepts.
• Experience with VPCs, IAM, Kubernetes, CI/CD pipelines Familiarity with GitOps workflows, state management, and infrastructure drift detection.
• Strong communication skills — able to explain complex infrastructure concepts to both engineers and business stakeholders.
• Track record of managing enterprise accounts with significant ACV.
• Comfort operating in a fast-moving startup environment with ambiguity and shifting priorities.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a PSP Account Specialist to join our team!

Requirements:

- 2+ years on similar position;
- Strong communication, negotiation and interpersonal skills;
- Upper-Intermediate business oriented English, both written and oral;
- Proactive, result-driven approach;
- Ability to work in a high-pressure fast-growing global company;
- Readiness to travel (if needed)

Responsibilities:

- Day to day communications with payment providers;

- Negotiating with existing and potential providers on conditions, offers and terms;

- Resolving issues and handling queries connected to payments operational activity;

- Analysing and determining most efficient solutions for a particular geo or payment method;

- Supporting all stages of PSP onboarding: from intro to going live;

- Planning in accordance to business inquiries and subsequent reporting.

What are the conditions and bonuses?

- An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

- Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

- Laptop & all necessary equipment for work according to the ecosystem standards;

- Paid vacations, personal events days, days off;

- Paid sick leave;

- Medical insurance;

- Referral program enjoy cooperation with your colleagues and get the bonus;

- Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

- Free internal English courses;

- Sport benefit;

- Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

- Company events, team buildings. 

About the Role

We are looking for a CRM Manager to take full ownership of our CRM strategy, execution, and performance across the player lifecycle.

In this role, you will drive data-driven, high-impact campaigns across multiple channels, orchestrate complex user journeys, and play a key role in maximizing retention, engagement, and revenue.

You will work at the intersection of marketing, product, and analytics, building scalable CRM systems rather than just sending campaigns.

Responsibilities

• Own and manage the CRM promo calendar and campaign planning
• Campaign management: emails layout, materials preparation
• Design and execute multi-channel campaigns (Email, Web Push, In-app)
• Set up and optimize campaigns in Smartico and Customer.io
• Build, scale, and optimize CRM flows and users’ lifecycle 
• Drive segmentation strategy and personalization logic
• Collaborate with cross-functional teams and manage task delivery
• Monitor, analyze, and continuously improve campaign performance (OR, CTR, deliverability, LTV)
• Establish and maintain reporting frameworks and weekly performance insights
• Ensure CRM activities align with overall business and revenue goals

Requirements

• Strong hands-on experience with Customer.io (campaigns, segmentation, automation)
• Strong hands-on experience with Smartico (gamification)
• Proven experience in CRM strategy and lifecycle management
• Solid understanding of segmentation, retention mechanics, and user behavior
• Experience running data-driven campaigns and performance optimization
• Ability to work with large datasets and translate insights into actions
• English level B2 or higher

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill your business goals. We are looking for a Provider Manager to join our team.

What we expect from a candidate:

- Attention to detail, willingness to work with big data

- Communicative and negotiating skills

- Ability to work with contracts

- Experience of working with B2B clients

- Experience working with software companies

- English level from Upper-Intermediate

Will be a plus:

- Knowledge of the provider market

- Ability and experience with integrations

- Experience of working with content providers

- Experience with promotions and tournaments

What your responsibilities will include:

- Maintaining and developing long-term relationships with partners.
- Conduct thorough market research to identify trends and opportunities.
- Gather and analyze data relevant to the market and operators.
- Evaluate and analyze operators to inform strategic decisions.
- Develop and present promotional strategies and proposals.

- Connecting new solutions.

- Processing requests from related departments and solving their

tasks

- Interaction with the financial department and providing the necessary information

What we offer:

- Remote work format.

- Working hours from 10:00 to 18:00 (Mon-Fri).

- Interesting work in successful projects.

- Timely payment of salaries, official employment, 24 days of vacation, and fun corporate events.

- A friendly team and a pleasant atmosphere without pressure, stress and other negative things.

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

     📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;
• Follow Responsible Gaming and compliance guidelines.
  
  🧭 What makes you a great match:
• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat/messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Russian / Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day/night).

  
  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.