Jobs Account Manager

NuxGame works with iGaming operators of all scales, helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill business goals. We are currently looking for an Account Manager to join our team.

Your Responsibilities:

• Own the customer relationship end-to-end, acting as their primary point of contact and trusted advisor.
• Define and execute tailored success strategies for each account, aligning NuxGame solutions with customer business goals and agreed KPIs.
• Continuously monitor account health, usage metrics, and satisfaction levels, addressing risks early to ensure retention and growth.
• Lead quarterly business reviews with clients to evaluate results, gather feedback, and identify improvement opportunities.
• Resolve escalations quickly by coordinating with internal teams, ensuring seamless communication and a solution-focused approach.
• Collaborate cross-functionally with Sales, Product, Operations, and Technical teams to deliver a consistent and high-quality customer experience.
• Identify upsell and cross-sell opportunities by understanding customer needs and market trends.
• Share industry insights and best practices with clients to help them optimize operations and revenue potential.
• Stay informed on iGaming industry developments, including regulatory changes, competitive landscape, and emerging technologies.
• Maintain accurate account records in CRM and project management tools, ensuring timely reporting of progress and outcomes.
  
   

What we’re looking for:

• Minimum 2 years of experience in Account Management, Customer Success, or post-sales roles
• Proven success in managing strategic accounts and building strong relationships with senior stakeholders, including C-level executives.
• Track record of delivering measurable results in retention, adoption, and upsell.
• Comfortable owning the full customer lifecycle — onboarding, growth, and renewals.
• Proactive and resourceful — you can thrive without a playbook and take initiative to solve problems.
• Highly organized, able to manage multiple priorities while keeping a high standard of service.
• Strong communicator in English (written and spoken); extra languages are a plus.
• Data-driven mindset — you use metrics to guide decisions and create actionable plans.

• Collaborative, adaptable, and confident in balancing client needs with business objectives.

   

What we offer

We believe that a happy team builds the best products. Here is how we support you:

• Remote & Flexible: Work from anywhere. Our core hours are 10:00 to 18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).

• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

   

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

BitHide is an enterprise-grade crypto wallet for businesses worldwide, created in response to market needs. Around 10 years, we’ve been building secure, scalable, and privacy-focused crypto payment infrastructure, operating in 5 countries with a global team.

If you’re not just a “researcher,” but a specialist who sees patterns where others see only noise — you’re exactly who BitHide is looking for.
If you enjoy diving deep into data, automating search processes, and supporting strategic decisions for product, marketing, and sales — let’s talk.

What you will do
• Collect and structure data in the Crypto / Web3 / FinTech sectors
• Use tools and open sources for in-depth research
• Automate contact search on LinkedIn and launch email campaigns
• Conduct competitive intelligence and analyze market niches
• Build and refine ICPs — ideal customer profiles
• Set up research tools from scratch — from selection to integration
• Prepare reports that influence business decisions
• Work with BI systems, SQL, and Google Sheets for analytics
• Collaborate with sales, marketing, and product teams

What is important for us
• 3+ years of experience in Data / Lead Research in B2B
• Practical experience in crypto, Web3, or FinTech projects
• Experience working with OSINT, open databases, and competitive analysis
• Implemented ICPs with measurable results
• Experience in automating contact search and email outreach
• Ability to launch research tools “from scratch”
• Knowledge of BI, SQL, Google Sheets / Excel
• Understanding of GDPR and ethical data processing
• Analytical mindset, attention to detail, and results orientation

     Why BitHide

• Join a global FinTech product that’s truly reshaping the market landscape
• Work with smart minds on complex challenges — we’re not “playing startup,” we’re building the infrastructure of the future
• Be part of a team free from toxicity — only open dialogue, mutual respect, and real professionalism
• Receive fair compensation — clear structure, results-driven rewards, and flexible reviews
• Grow with us — clear goals, transparent career paths, no unnecessary bureaucracy
• Enjoy support — English classes, continuous learning, gym benefits, and family bonuses
• Key specialists get relocation support to Cyprus
• Instant review of your CV — because time matters

Smart people. Big challenges. A business that builds the industry.

Role scope and screening requirements (please read first):
 

• No hunting required. This role focuses on managing inbound opportunities and running the customer journey end-to-end (sales process, rollout, pilot delivery, and expansion). Outbound prospecting is not expected.
   
• B2B SaaS product background (non-negotiable). Experience in B2B SaaS within a software product environment (selling and/or running pilots with an engineering team). Backgrounds primarily from agencies, studios, gaming, or consumer-only roles are unlikely to be a fit.
   
• Intro video required (2–5 minutes). Please include a short self-introduction video link in your resume or submit it through the hiring platform in any available way (YouTube, Loom, Google Drive, or similar). A simple smartphone recording is perfectly fine. This does not replace live conversations, it only helps us speed up the first screening and understand your communication style and motivation.
  • In the video, please cover: who you are and 2–3 measurable outcomes you delivered, why you are applying for this role at Graphio.ai, why you are leaving or have left your previous role, and your view on how a high-ownership startup team should operate.
     
• Compensation depends on level. Salary will be based on your experience, demonstrated skills, and role fit, including ownership mindset, ambition, communication presence, and growth potential (scope and seniority will be aligned during the process).

Company overview:
 

Graphio.ai stops revenue loss before it happens by detecting broken handoffs between teams.
 

We analyze API-enabled metadata from your existing systems to automatically identify when Sales, Customer Success, Legal, Finance, Product, and Operations are misaligned - before deals stall, renewals fail, or contracts slip.
 

No workflow changes. Fast rollout in less than 2 days.

AI learns what successful execution looks like in your company and alerts you to dangerous deviations in real time.

We’ve built and scaled before: the team behind Graphio.ai previously built upSWOT, a B2B platform adopted by hundreds of financial institutions, which was later acquired by Uptiq.  We’re applying those lessons in execution, delivery, and scale to Graphio.ai.

Supported by senior leaders from Experian, Mastercard, Lattice, BambooHR, Altrata, SAP, JackHenry, FIS, Pfizer, Workday, Customertimes, and more (graphio.ai/investors).

Position Overview:
 

We are looking for a combined Account Executive / Project Manager to own the customer journey end-to-end: from first conversation and closing, through rollout, pilot execution, and expansion.

This is a hands-on role for someone who can sell value clearly to senior operators and then run a tight delivery process without heavy bureaucracy. You will work with cross-functional stakeholders on the customer side (Sales, Customer Success, Legal, Finance, Product, Operations) and coordinate internally with Product, Machine Learning and AI specialists, and Software Engineers to ensure fast time-to-value and a successful pilot outcome.

You will report directly and work day-to-day with the CEO and the Head of Operations, owning execution across the full customer journey: sales, rollout, pilot success, and expansion.

Key Responsibilities:
 

Account Executive responsibilities

• Own the sales cycle from prospecting to close: outreach, discovery, demos, proposal, negotiation, and contracting.
• Run structured discovery focused on execution breakdowns and broken handoffs, and translate them into a clear value story (deal velocity, renewals, contract cycle time, churn risk).
• Build and manage a healthy pipeline and forecasting discipline using a customer relationship management system.
• Coordinate procurement steps with customer stakeholders (security review, legal review, pricing, terms) and keep momentum high.
• Maintain high-quality account notes, next steps, and decision-maker maps to keep deals moving predictably.
   

Project Manager responsibilities (rollout + pilot ownership)

• Own rollout and pilot execution after signing: kickoff, timeline, responsibilities, risks, and weekly status updates.
• Coordinate customer setup: workspace creation, user invites, and the process of connecting systems and starting metadata collection (without requiring workflow changes).
• Drive clarity on pilot success criteria: what outcomes must be achieved, what reporting will be delivered (weekly/monthly), and who the accountable owner is on the customer side.
• Manage cross-team dependencies and stakeholder alignment on the customer side (Sales, Customer Success, Legal, Finance, Product, Operations).
• Keep the project moving with clear written communication, strong follow-through, and fast issue resolution when data access, permissions, or timelines block progress.
• Collect feedback from pilot usage and reporting, turn it into actionable product input, and coordinate improvements with the internal team.
• Own pilot wrap-up, results recap, and expansion path: renewals, upsell, or broader rollout based on measurable outcomes.

Preferred Qualifications:

• 1+ years in B2B SaaS sales, ideally including ownership of pilots or post-sale implementation/project management.
• Experience selling to and working with senior operators (Revenue Operations, Customer Success Operations, Deal Desk, Legal Operations, Finance Operations, or similar).
• Strong ability to manage a process: clear next steps, meeting discipline, written updates, and ownership of timelines and deliverables.
• Comfort discussing technical topics at a practical level (system connections, API-enabled metadata, permissions, data readiness), without needing to be an engineer.
• Strong negotiation and stakeholder management skills, including handling security/legal/procurement steps.
• Excellent written and verbal English communication in a remote-first environment.
• Evidence of being proactive and self-directed: you move work forward without needing constant instruction.
• Nice to have:
• Background in workflow tools, analytics products, or products tied to revenue outcomes (pipeline, renewals, contracts).
• Experience with multi-stakeholder enterprise deals and longer cycles.
• Familiarity with project management tools and structured pilot playbooks.

What we offer:

• A high-ownership role where you own both revenue and delivery outcomes, not just one part of the journey.
• A product with clear business impact and fast time-to-value, which makes selling and expanding simpler when execution is strong.
• Direct collaboration with Product, Machine Learning and AI specialists, and Software Engineers in a low-bureaucracy startup environment.
• Clear success metrics: closed revenue, pilot success rate, time-to-value, and expansion outcomes.
• Competitive compensation and room to grow into a sales lead / customer delivery leadership path as the company scales.

Company Operating Requirements:

At Graphio.ai we run a high-ownership, mission-driven team with clear operating rules. Please read these carefully before applying:

• LinkedIn profile is required (company policy). Employees are required to keep a current LinkedIn profile that shows their Graphio.ai position and is linked to the official Graphio.ai company page (company logo visible on the profile). Profile standards are provided during onboarding.
• Synchronized team vacations. The team takes coordinated time off four times per year to keep planning aligned and reduce context switching. Dates are announced in advance.
• Startup constraints. Vacation timing may be restricted during critical company periods. We plan time off as a team and communicate constraints early.
• Relocation readiness. Team members may reside in Ukraine, but must be prepared to relocate with their families to Europe or the United States if the company requests it and it becomes legally possible. Any relocation would be discussed in advance.
• Non-standard schedule. The role requires flexibility to collaborate across time zones. This may occasionally include early/late meetings depending on customer and team needs.
• US Eastern Time (ET) collaboration. This role requires regular overlap with US East Coast (ET) working hours. You must be comfortable running meetings, follow-ups, and execution in that time zone.
• Zero slow offboarding. We run lean and fast. When the fit isn’t there, we act quickly: employment may be ended within a day and access is removed immediately.

Application requirement: short intro video (required):

Please include a short self-introduction video (2–5 minutes). You can add the link directly to your resume or submit it through the hiring platform in any available way (YouTube, Loom, Google Drive, or similar).

• No need for a polished production, a simple smartphone recording is perfectly fine.
• This does not replace live conversations, it only helps us speed up the first screening and understand your communication style and motivation.
• In the video, please cover:
  • Who you are and 2–3 measurable outcomes you delivered in recent roles
  • Why you are applying for this role at Graphio.ai
  • Why you are leaving or have left your previous role
  • Your view on how a high-ownership startup team should operate (pace, ownership, communication, and work-life balance expectations)
• Applications without the video may not be reviewed.

Final note:
 

Graphio.ai is not a 9-to-5 corporate environment. We move fast, operate with high ownership, and expect proactive execution without micromanagement. Graphio.ai is a strong fit for people who actively seek challenges for personal growth - especially those who want to build their own company one day and see this as a place to learn how high-performing startups execute.

Because we work with US-based stakeholders, you should be comfortable aligning part of your schedule with US Eastern Time (ET).

✨ Join Win Media as a Account Manager – Make Every Player Feel Like a Star! 
 

At Win Media, we believe that success in iGaming is built on strong relationships 🎯. Our Account team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
 

📌 About the Role
We are looking for a dedicated Account Manager (evening & weekend shifts) to join our team. 🕕🌙
Your mission will be to keep our players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.

Schedule: Shift-based
Location: Fully remote 🌍 or Warsaw office 🏙️
 

🛠️ Responsibilities

📧 Handle daily written communication with players (email, WhatsApp, Telegram)
💌 Write at least 40+ personalized messages per day to maintain strong connections
🎯 Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum
🔄 Reactivate inactive players and build long-term loyalty
🤝 Collaborate with Support and Payments teams to resolve VIP issues quickly
📝 Maintain daily reports on activities and results
 

✅ Requirements
🌍 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager
🎲 Experience in the iGaming / Casino industry is a must-have
🗣️ Advanced written English
➕ German or French language skills are a huge advantage and will increase salary
🧠 Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style

👤 The Ideal Candidate

Has prior experience as a VIP Manager or Customer Support in online casinos
Fluent in English (Advanced) and ideally one more language (German/French) 🌍
Empathetic, responsible, hardworking, with excellent communication and problem-solving skills
Understands casino mechanics, including bonus systems 🎲
Thrives in a fast-paced, player-first environment

🎁 What We Offer

👥 Join a professional team with a strong vision and support system
🚀 Career growth with the potential to lead the VIP Department in the future
🏙️ Flexible work setup: remote or from our Warsaw office
🌴🤒 Paid vacation and sick leave
💻 Modern equipment to ensure smooth workflow
🎉 Fun company culture with gifts for holidays and birthdays

✨ Let’s win together with Win Media! ✨

Infingame is extending an invitation to accomplished professionals to become an integral part of our dynamic company as a Middle/Senior Account Manager.

We are on the lookout for motivated individuals ready to join our team. Your contribution will be instrumental in delivering our top-notch products and services, collaborating with some of the most professional minds in the industry, and driving your continued growth and development.

Infingame operates as a B2B aggregator for the iGaming sector and has amassed over 9 years of industry expertise. At Infingame, we are at the forefront of the dynamic iGaming industry, driven by a passion for innovation and excellence. With a robust portfolio of games from the best game providers, including the fastest spin time across other aggregators, Infingame offers an unparalleled gaming experience that sets us apart.

Your future responsibilities:

• Own a portfolio of operator accounts & develop trustful and warm long-term relationships with our Customers to positively impact their loyalty and revenue growth, be a trusted partner for Customers.
• Monitor performance KPIs (retention, GGR, marginality, NPS etc.) and act on opportunities for growth.
• Coordinate with technical, marketing, and product teams to support clients.
• Be the client’s voice inside the company, and our voice outside it.
• Assist in integration journeys and proactively resolve issues and mitigate risks.
• Identify & pursue upsell opportunities (e.g., new providers, features, tools, promo).
• Provide data-driven insights to clients to improve their business outcomes.

• Align key stakeholders & Team around outcomes.

   

The following skills are important to us:

• 1+ year of experience in Account Management in the iGaming industry.
• Strong understanding of iGaming KPIs and monetization models.
• Client-focused, organized, and persuasive.
• Confident working with CRM tools, dashboards, and performance data.
• Experience in working with budgets, marginality, contracts, and invoices.
• Fluent English.

• Ability to go on business trips.

   

What sets us apart:

• Insurance for Ukraine and abroad: We care about the well-being of our team members and offer comprehensive insurance coverage for both domestic and international needs.
• Travel: Occasional business trips may be required to attend industry conferences and meet with clients in person.
• Corporate English Classes: We believe in enhancing your communication skills. Take advantage of our corporate English classes to further develop your language proficiency.
• Slovakian Classes: If you’re in Bratislava or interested in learning the local language, we offer Slovakian classes to help you integrate and feel at home.
• Corporate Psychologist: Your mental well-being is important to us. Our corporate psychologist is available to provide support and guidance whenever you need it.
• Flexible schedule: You will have the opportunity to choose where you want to work — at one of our comfortable offices or home. We ensure comprehensive company-paid 21 paid days off during the year; unlimited sick leaves and you can request an unpaid leave of absence.

• We are committed to fostering the professional growth of our team members. As part of our dedication to your development, we offer a tailored growth plan for each employee. This plan is meticulously crafted, taking into account your unique strengths, areas for development, and aspirations for career excellence, all in alignment with our company’s objectives.

   

At Infingame, we are not just shaping the iGaming industry; we’re elevating it to new heights.
Join us in this exhilarating journey where creativity, technology, and entertainment converge.

We are open to considering candidates with experience in sales or customer support and success.

Key areas of responsibility 

• Take the lead on managing existing client relationships, ensuring you understand their
• business goals and anticipate future needs. Your role is to be their go-to partner, providing valuable insights and solutions.
• Drive upsell and cross-sell opportunities, helping clients discover new ways our solutions can benefit them.
• Develop and maintain strong business relations with both new and existing clients, ensuring DrugCards remains at the forefront of their minds.
• Work closely with our internal teams to resolve client queries, provide exceptional customer support, and ensure seamless communication.
• Handle invoicing, manage documentation updates, and ensure all client-related paperwork is accurate and up-to-date.
• Develop and implement strategies that align with both client needs and company goals.
• Regularly evaluate and improve client satisfaction, including tracking and analyzing NPS scores.
• Represent DrugCards at key industry events, showcasing our solutions and building our brand presence.

Main tasks and functions

• Maintain and update leads
• Analyze current capabilities for upsell and cross sell (report as a result of such process)
• Provide accurate and timely information to management
• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process
• Contacting potential clients to establish rapport and arrange meetings Increasing the value of current customers.
• Developing Account Management process in Standard Operating Procedures.
• Participate in all assigned trainings, continuously develop personal and professional skills
• Ensure compliance with all current procedures
• Participate in external audit/inspection
• Follow the principles of confidentiality, personal data protection, cyber security and data integrity

Competencies

Hard skills

• Economic or a related field education
• Knowledge of the English language (at least Upper-Intermediate level)
• Previous sales or KAM experience (at least 2 years)
• Strong computer literacy 
• Experience working with HubSpot or other CRM systems
• Experience working with Google Workspace
• Knowledge and skills in working with contracts, deeds, invoices and other necessary documents
• Experience in upselling and cross-selling

Soft skills

• Strong communication and relationship building skills
• Strong self-organisation and time management skills
• Ability to complete tasks and deliver commitments in a timely manner
• Effective work in a cross-functional teams
• Proactive approach in a search for solutions
• Analytical skills, ability to research and visualize different scenarios

What we offer:

• Flexible working conditions (office in Lviv (hybrid) or remotely).
• Salary in USD and tax coverage.
• Accounting support.
• Full technical support and all necessary resources for work.
• 15 working days of holiday per year
• 5 sick days without documentation and an 15 sick days according to the sick leave document
• 4 public holidays during the year (Christmas, New Year, Easter and Ukraine’s Independence Day).
• Compensation for training, certification and courses.

Hiring steps

• HR Interview (30-45 min)
• Technical Interview (1 hour)
• Final Interview (1 hour)
• Job Offer

✨ Join Win Media as a Account Manager – Make Every Player Feel Like a Star! 
 

At Win Media, we believe that success in iGaming is built on strong relationships 🎯. Our Account team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
 

📌 About the Role
We are looking for a dedicated Account Manager (evening & weekend shifts) to join our team. 🕕🌙
Your mission will be to keep our players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.

Schedule: Shift-based
Location: Fully remote 🌍 or Warsaw office 🏙️
 

🛠️ Responsibilities

📧 Handle daily written communication with players (email, WhatsApp, Telegram)
💌 Write at least 40+ personalized messages per day to maintain strong connections
🎯 Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum
🔄 Reactivate inactive players and build long-term loyalty
🤝 Collaborate with Support and Payments teams to resolve VIP issues quickly
📝 Maintain daily reports on activities and results
 

✅ Requirements
🌍 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager
🎲 Experience in the iGaming / Casino industry is a must-have
🗣️ Advanced written English
➕ German or French language skills are a huge advantage and will increase salary
🧠 Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style

👤 The Ideal Candidate

Has prior experience as a VIP Manager or Customer Support in online casinos
Fluent in English (Advanced) and ideally one more language (German/French) 🌍
Empathetic, responsible, hardworking, with excellent communication and problem-solving skills
Understands casino mechanics, including bonus systems 🎲
Thrives in a fast-paced, player-first environment

🎁 What We Offer

👥 Join a professional team with a strong vision and support system
🚀 Career growth with the potential to lead the VIP Department in the future
🏙️ Flexible work setup: remote or from our Warsaw office
🌴🤒 Paid vacation and sick leave
💻 Modern equipment to ensure smooth workflow
🎉 Fun company culture with gifts for holidays and birthdays

✨ Let’s win together with Win Media! ✨

We are looking for a motivated Account Manager / Sales Junior to join our team in a fully remote position. This is an entry-level role, ideal for someone eager to grow in the affiliate marketing and sales field while working in an international environment.

Key Responsibilities:

• Assist in building and maintaining strong relationships with affiliates, ensuring consistent communication and support.
• Collaborate with senior team members to recruit and onboard new affiliates.
• Monitor daily traffic and performance metrics to identify trends and optimization opportunities.
• Support weekly performance reviews and help prepare feedback for affiliates.
• Assist in managing CAPs and lead statuses to drive ROI.
• Provide administrative and operational support to the sales team.
• Handle affiliate and client inquiries promptly and professionally.

Qualifications:

• Proven experience in sales, customer service, or marketing (mandatory).
• B2 English, both written and verbal (mandatory).
• Strong communication, organizational, and problem-solving skills.
• Self-driven, adaptable, and eager to learn in a fast-paced, performance-oriented environment.
• Academic background in marketing, business, or a related field is an advantage.

Why Join Us?

• Fully remote role with the ability to work from anywhere.
• Exposure to international affiliate marketing and sales operations.
• Hands-on learning and professional growth opportunities.
• Supportive team environment with clear development paths.
• Opportunity to build a long-term career in a growing affiliate network.

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Hubspot Platinum Partner, Okta Activate Partner, and Microsoft Partner.

Since 2017, we’ve been specializing in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions. Our products focus on cutting-edge cloud computing, advanced location and mapping, seamless collaboration from anywhere, unparalleled customer service, and innovative DevSecOps.

We’re on the hunt for a dynamic Customer Success Manager to join our Delivery Organization, supporting Cloud solutions across the EMEA and CEE regions. The ideal candidate is a highly motivated, customer-centric professional who builds trusted relationships, drives adoption and value realization, and ensures customers achieve their desired outcomes. This role partners closely with Delivery, Solution Engineering, and Sales to maintain alignment, manage expectations, and provide a seamless customer experience throughout onboarding, implementation, and ongoing success.

Requirements:

• At least B2 level in English;
• Ability to build trust, credibility, and long-term partnerships with Customers at multiple levels.
• Strong written and verbal communication with the ability to engage stakeholders from end users to executives
• Аbility to work effectively with Sales, Delivery, Support, and Product teams
• Proactive identification of risks and ability to manage issues before they impact customer satisfaction
• Proven experience in Customer Success, Account Management, or a customer-facing role within a cloud or technology environment
• Demonstrated ability to manage customer relationships end-to-end, from onboarding through renewal

Responsibilities:

• Serve as the primary point of contact for customers, managing communication, expectations, and engagement cadence.
• Track engagement, health, and outcomes using CRM and Customer Success tools.
• Conduct regular check-ins, reviews, and QBRs/EBRs to align on outcomes, progress, and future priorities.
• Manage escalations and complex issues, coordinating with Delivery, Support, and Product teams to resolution
• Own and manage customer relationships throughout the full lifecycle, from onboarding and implementation through renewal and growth.
• Drive customer adoption and value realization by aligning solutions to customer goals and success criteria

Would be a plus:

• Develop and execute customer success plans, including goals, milestones, and KPIs.
• Ability to Act as the voice of the customer internally, sharing feedback, insights, and trends to influence product and service improvements
• Familiarity with cloud platforms or ecosystems (e.g. Google, Cloudflare, Atlassian, Asana, Zendesk,)
• Having previous experience with CLient QBRs, NPS and/or other similar campaigns.

Work conditions:

• Competitive Salary & Transparent Motivation: Receive a competitive base salary with commission on sales and performance-based bonuses, providing clear financial rewards for your success.
• Flexible Work Format: Work remotely with flexible hours, allowing you to balance your professional and personal life efficiently.
• Freedom to Innovate: Utilize multiple channels and approaches for sales, allowing you the freedom to find the best strategies for success.
• Training with Leading Cloud Products: Access in-depth training on cutting-edge cloud solutions, enhancing your expertise and equipping you with the tools to succeed in an ever-evolving industry.
• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry. Expand your expertise by engaging with international markets across the EMEA and CEE regions.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth, creating opportunities for you to advance in your career.
• When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
• Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes.

Key Areas of Responsibility:

• Manage creative assets sent by clients to the Trading team.
• Facilitate the upload and distribution of creative materials across various Demand Side Platforms.
• Assist the Trading team in executing client reporting tasks.
• Cultivate and maintain relationships with client Ad operations teams to optimize workflow.
• Provide comprehensive support to the Trading team, including tasks such as compiling client screenshot decks and developing client slide presentations and reports.
• Develop a proficient understanding of programmatic buying processes.
• Learn to effectively address and support clients' needs regarding trader campaigns.
• Readiness to work from 15:00 till 23:00 in order to have an optimal overlap of work hours with USA based teams.

Qualifications:

• 0-1 years of professional experience, ideally in Digital marketing, Ad operations, Programmatic media
• Bachelor's degree (BA/BS) preferred.
• Demonstrate initiative and ability to work autonomously while also collaborating effectively with minimal supervision.
• Capable of thriving in a fast-paced environment with evolving job responsibilities and priorities.
• Proficient in MS Excel, with advanced skills in pivots and macros being advantageous.

We offer:

• Comfortable working place;
• Medical insurance after the trial period ending;
• Team-building activities;
• 24 paid vacation days per year;
• 5 paid sick leave days per year.

We’re looking for a VIP Account Manager to own and grow a dedicated portfolio of high-value players.
You’ll work closely with the Head of CRM, Support, Payments, Risk, and Product teams to ensure premium-level service and sustainable VIP revenue growth in a fast-scaling iGaming environment.

💪Key Responsibilities

• Managing a dedicated portfolio of VIP players
• Maintaining regular proactive communication with VIP players
• Ensuring fast resolution of issues related to payments, bonuses and account matters
• Coordinating with Support, Payments, Risk, and Product teams on VIP-related cases
• Granting personalized bonuses within the approved discretionary limit
• Reactivating VIP players showing declining activity
• Monitoring deposit activity and player behavior
• Analyzing portfolio performance (GGR, deposit frequency, activity decline)
• Providing regular reports and insights to the Head of CRM
• Monitoring player satisfaction and loyalty within the VIP portfolio

🔥 Skills & Competencies:
✔️ 2+ years of experience in iGaming/Sweepstakes
✔️ Experience working with VIP or high-value player segments
✔️ Experience working with CRM systems
✔️ English B2+

⭐ Nice to Have

Experience in US-facing Sweepstakes projects

✨What We Offer:

• Full remote work
• Flexible working hours (start between 10:00 and 12:00)
• 8 hour work day + break
• Time Off 28 calendar days of paid vacation (after successfully passing the probationary period)
• 4 days of days off

From Kyiv to Dubai, from Riga to Toronto — SolveX is where fintech meets global ambition. As one of the most trusted payment providers in CIS and beyond, we’re expanding into Europe, Asia, and Canada with speed and precision. 

We’re now searching for a Key Account Manager  who thrives in high-risk markets and wants to grow with us on a truly international stage.

Your Mission

As a Key Account Manager, you will own and grow strategic merchant relationships across multiple GEOs, ensuring smooth operations and driving SolveX’s expansion into new markets.

What You’ll Do

• Lead high-level negotiations with merchants on payment methods, GEO expansion, and traffic distribution
• Manage the payment method matrix and coverage across multiple markets
• Monitor payment flows, analyze data, and identify optimization opportunities, including routing optimization
• Collaborate with internal teams (IT, Legal, Finance) on integrations and issue resolution
• Maintain and update client documentation (contracts, amendments, expansions)
• Negotiate pricing conditions with merchants based on the volumes commitments including up-selling and cross-selling

• Deliver monthly performance reports for clients and internal stakeholders

   

Ideal Candidate Profile

• Experience: 2+ years in Key Account Management within a PSP, Aggregator, or Payment Platform.
• Industry Knowledge: CIS payments background with hands-on exposure to gambling, betting, iGaming, or other high-risk industries.
• CIS Market Expertise: Proven track record in CIS payment solutions — you know the landscape, local methods, compliance specifics, and merchant expectations.
• Skills:
  • Solid knowledge of payment products (P2P, e-commerce, APMs).
  • Data-driven with Excel / BI tools / Google Analytics (a plus).
  • Advanced negotiation and relationship-building skills.
  • Strong communicator, proactive, and results-oriented.
• Languages: English (B1+), Ukrainian (B2–C1), Russian (preferred).

• Mindset: Ambitious, adaptable, and comfortable in fast-changing, high-risk environments.

   

Why SolveX?

• Stability: Official employment & reliable compensation
• Flexibility: Remote or hybrid work with flexible hours.
• Growth: Career advancement and leadership opportunities.
• Exposure: Work directly with global merchants in high-risk markets.
• Influence: Direct impact on product and commercial strategy.
• Network: Attend top-tier fintech conferences with the team.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

We are looking for a proactive and detail-oriented Customer Success & Sales Support Specialist to support customer communications and manage the flow of leads, inquiries, and support requests across multiple online channels. The role combines professional client interaction, coordination of incoming messages, and accurate CRM data administration.

This position requires strong communication skills, responsibility, and the ability to react quickly and professionally to different types of customer requests.

Responsibilities:

1) Customer Communications & Support (English)

• Respond to live chat messages on the website
• Handle inquiries coming via email, contact forms, or social media
• Provide clear, polite, professional responses in English
• Log all interactions into the CRM system
• Forward inquiries to internal specialists when needed and ensure proper follow-up
• Keep full records of communication history
• Report recurring customer questions and suggestions for service improvements

2) Product-Related Customer Interaction (Ukrainian)

• Respond to customer questions about product types, ordering, delivery options, pricing, etc.
• Manage requests arriving through website, social pages, and messaging platforms
• Ensure customer messaging aligns with brand voice and tone
• Coordinate with internal teams on order processing or special requests
• Prepare brief summaries of requests for product, sales, or logistics teams

3) Lead & CRM Pipeline Adminastration

• Maintain an up-to-date list of all incoming prospects and inquiries
• Track the status of leads, opportunities, offers, and next steps in the CRM
• Ensure all customer data, notes, and follow-ups are properly reflected in the system
• Remind internal stakeholders of pending actions or deadlines
• Prepare weekly pipeline summaries showing lead volume, status changes, and progress
• Support with introductory messages, proposal drafts, and meeting scheduling when needed

What we offer:

• Comfortable work environment, remote work.
• Ongoing operations: according to European business hours
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

TL;DR

GrowthBand builds and manages B2B outbound systems for mid-market companies. We handle email infrastructure, deliverability, campaign supervision, copywriting feedback, data research, and reporting. Our clients pay us to make outbound work - and keep working.

We’re growing fast and we need someone to own the entire post-sale client experience - from onboarding to ongoing delivery & long-term client satisfaction.

This is a senior, high-autonomy role. You’ll design and run the delivery function - processes, systems, team, tools.

What You’ll OwnService Delivery Operations

You’ll be responsible for end-to-end delivery of our core services:

Managed Email Infrastructure. We set up, monitor, and optimize outbound email infrastructure — domains, mailboxes, warm-up, deliverability, sending patterns. You’ll oversee the full lifecycle: onboarding, monitoring health metrics, flagging anomalies proactively, and ensuring every client’s system performs.

Outbound Supervision We actively supervise campaigns, provide copywriting feedback, track performance, and deliver regular reporting. You’ll make sure this happens consistently and on time for every client.

Data Research We run fully managed data research - building enriched contact databases with the right signals and targeting.

Client Communication & Success

• Own all client communication channels: Slack, email, and monthly consulting calls (for applicable tiers).
• Build and maintain a proactive client success model - systems that surface alerts, anomalies, and opportunities before clients have to ask.
• Manage and develop the junior CS team member.
• Handle escalations. Be the person clients trust.
• Drive retention and satisfaction as primary KPIs.

Process Design & Automation

• Design and implement onboarding workflows for each service - standardized, repeatable, and fast.
• Build SOPs for every stage of the delivery lifecycle.
• Create internal dashboards and alert systems for real-time visibility into client health.
• Critical: Everything you build must be AI-first. We don’t scale by adding people - we scale by automating with AI. You should be designing processes where AI handles 80% and humans handle the orchestration layer.
• Work with tools like Claude Code, n8n, Clay and CRM systems to build automated workflows.

You Must Have

• Outbound experience. You understand cold email, deliverability, outbound infrastructure, and what it takes to run campaigns. You don’t need to be a deliverability guru, but you need to know how outbound systems work.
• Agency/services background. You’ve worked in a marketing agency, outreach agency, or B2B services company managing delivery for multiple clients simultaneously.
• Process design chops. You’ve built delivery processes and SOPs from scratch. Not just followed them - designed them.
• Technical fluency. Comfortable with no-code automation tools like n8n, Claude Code and setting up integrations and workflows. You don’t need to code, but you need to build.
• AI-native mindset. You already use AI daily. You think about every process through “can AI do this?” and design AI-first workflows.
• Fluent English. 80% of our clients are English-speaking. Clear, professional, confident communication in writing and on calls.
• CET ±2 timezone.

How to Apply

Skip the generic cover letter. Tell us about:

1. One specific example of how you’ve used AI to automate an operational workflow.
2. Your experience with outbound/cold email - tools, scale, results.

Bonus points for a short Loom (2-3 min) telling us why you are the best fit for this position.

For our client, we are looking for Account Success Manager 🚀 

About the role:

The real work starts exactly after the client signs. A high-growth, confidential tech project needs an Account Success Manager to take the reins post-onboarding. The core focus here is transforming new clients into long-term, high-value partners. This role is responsible for maximising client retention and driving additional revenue through upselling and cross-selling initiatives.
 

What to expect:

• Post-onboarding ownership: Leading the client relationship the moment the onboarding phase is successfully completed.
• Retention focus: Driving high retention rates through continuous value delivery, proactive problem-solving, and relationship building.
• Revenue growth: Identifying the right strategic moments for additional selling and cross-selling to expand the account.
• Renewal ownership: Managing the renewal process and proactively mitigating churn risks.
• Account growth strategy: Developing structured account plans to increase revenue within existing clients.
• Account health monitoring: Tracking client engagement and identifying risks or expansion opportunities early.
   

Must-haves:

• Proven experience in account management or customer success within a B2B/tech environment.
• A strong mindset for retention and up-selling/cross-selling.
• Ability to understand client needs before they even articulate them.
• Demonstrated track record of driving retention and expansion revenue.
• Strong commercial mindset with the ability to identify and close growth opportunities within existing accounts.
• Excellent stakeholder management and communication skills.
  
  Waiting for your CV📨😉