Jobs Account Manager

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live, and provided financial support.
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

The primary mission of this role is to drive client retention and maximize account revenue. You will manage and grow a portfolio of clients, ensuring consistent service delivery while identifying and converting upsell opportunities. Success in this role is defined by long-term client satisfaction, account expansion, and measurable revenue growth.

Important: We consider candidates in Kyiv and Lviv, cities where our offices are located (although the role is fully remote). We are also ready to consider candidates located in Europe.

Your future responsibilities include:

• Build and maintain long-term relationships with clients, acting as a trusted partner,
• Ensure delivery meets agreed SLAs and KPIs across client projects,
• Identify upsell and cross-sell opportunities, and prepare tailored commercial proposals,
• Manage and resolve client escalations and complex situations promptly,
• Monitor the financial performance of accounts, including revenue and profitability analysis,
• Prepare and lead regular QBRs (Quarterly Business Reviews) with key stakeholders,
• Collaborate cross-functionally to ensure seamless client operations and service delivery.

Needed experience & skills:

• 2+ years of commercial experience,
• Experience working with B2B clients,
• Strong analytical and critical thinking, with a structured and systematic approach, and the ability to manage multiple contexts,
• Results-driven mindset with high motivation and ambition to achieve targets,
• Strong data-driven approach with the ability to make decisions based on insights,
• Excellent communication skills with the ability to clearly and persuasively articulate ideas both in writing and verbally,
• Negotiation skills and the ability to handle objections effectively,
• Advanced (C1) level of English, both written and spoken,
• Experience working with or willingness to learn tools such as CRM systems (e.g., HubSpot), Notion, ClickUp, and Looker.

Nice to have skills:

• Experience in customer support outsourcing or other B2B service-based businesses,
• Basic understanding of how service businesses operate, including financial models.|

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.
• Ability to work from Kyiv & Warsaw offices with free breakfasts and lunches,
• Team of professionals who are ready for knowledge sharing, internal professional communities, team building,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

About Us: At International Development Resources (IDR), we believe that our greatest asset is our people. We're a diverse, passionate, and forward-thinking team that values creativity, collaboration, and continuous learning. When you join IDR, you become part of a global network dedicated to building technology that transforms businesses and makes a real-world impact.

The Opportunity: We are looking for a value-driven Customer Success Manager who thrives in industrial and manufacturing environments. This is not a "plug-and-play" role; you will be a builder, helping to shape CS frameworks while managing a portfolio of Enterprise and Strategic accounts. You will be responsible for ensuring that our product isn't just a tool, but a driver of measurable ROI for our clients.

What You Will Deliver in the First 12 Months:

• Portfolio Ownership: Complete introductory meetings with all assigned accounts within 60 days. By day 90, have documented Success Plans for all Strategic accounts tied to specific business objectives.
• Product Adoption: Assess current usage versus potential. Execute targeted plans to move customers up the "maturity curve," showing demonstrable improvement within the first year.
• Visible ROI: By month 6, ensure every QBR (Quarterly Business Review) includes a clear value narrative that the customer can use internally to justify their investment.
• Strategic Engagement: Expand the coverage and quality of QBRs, embedding a value-driven approach into every interaction.
• Retention & Renewals: Proactively manage renewals to hit GRR (Gross Retention Rate) and logo retention targets. No renewal should be a surprise; at-risk accounts must be flagged early with intervention plans.
• Expansion Pipeline: Identify upsell/cross-sell signals through data and conversations, contributing to NRR (Net Retention Rate) growth by surfacing a defined expansion pipeline.
• Framework Building: Review and improve existing CS frameworks. Document what works and help shape the processes the team will scale on.
• End-to-End Journey: Partner cross-functionally (Sales, Support, Product) to refine the customer journey and ensure seamless engagement at every touchpoint.

Competencies That Matter Most:

• Value & ROI-Driven Mindset: You lead with impact, not just features. You help customers see and articulate the financial and operational impact of their investment.
• Deep Industrial Fluency: You understand maintenance management and the operational realities of manufacturing and mining. This is central to the role.
• Builder Mindset: You are energized by an environment where processes are still being shaped and want to contribute to the "how."
• Proactive Ownership: You anticipate risks and take initiative without being asked.

What We're Looking For (Requirements):

• Experience: 3–6 years in Customer Success, Account Management, or Client Services within a B2B software environment.
• Domain Expertise: Significant experience in manufacturing, industrial, or operational environments is required. You must understand CMMS, asset management, and maintenance operations.
• Retention Track Record: Proven success in managing a portfolio with strong retention and renewal results.
• Language Requirements (Mandatory): Bilingual in French and English (written and verbal). For French, a certificate of DELF (B2) or DALF (C1) is required.
• Technical Skills: Proficiency with Salesforce and/or Microsoft Dynamics CRM.
• Consultative Skills: Ability to lead executive-level QBRs and translate technical capabilities into business value.
• Readiness to work in the office from 15:30 till 23:30 to have an optimal overlap of work hours with Canada based teams. 

Nice to Have:

• Experience navigating a CRM migration or major tooling change.
• Background in scaling a CS function within a growing organization.
   

Why Join Us?

• Stability & Innovation: A role within a stable company that is continuously innovating.
• Growth Opportunities: Defined paths for professional development within the organization.
• Competitive compensation and benefits package

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

We are looking for a proactive and detail-oriented Customer Success & Sales Support Specialist to support customer communications and manage the flow of leads, inquiries, and support requests across multiple online channels. The role combines professional client interaction, coordination of incoming messages, and accurate CRM data administration.

This position requires strong communication skills, responsibility, and the ability to react quickly and professionally to different types of customer requests.

Responsibilities:

1) Customer Communications & Support (English)

• Respond to live chat messages on the website
• Handle inquiries coming via email, contact forms, or social media
• Provide clear, polite, professional responses in English
• Log all interactions into the CRM system
• Forward inquiries to internal specialists when needed and ensure proper follow-up
• Keep full records of communication history
• Report recurring customer questions and suggestions for service improvements

2) Product-Related Customer Interaction (Ukrainian)

• Respond to customer questions about product types, ordering, delivery options, pricing, etc.
• Manage requests arriving through website, social pages, and messaging platforms
• Ensure customer messaging aligns with brand voice and tone
• Coordinate with internal teams on order processing or special requests
• Prepare brief summaries of requests for product, sales, or logistics teams

3) Lead & CRM Pipeline Adminastration

• Maintain an up-to-date list of all incoming prospects and inquiries
• Track the status of leads, opportunities, offers, and next steps in the CRM
• Ensure all customer data, notes, and follow-ups are properly reflected in the system
• Remind internal stakeholders of pending actions or deadlines
• Prepare weekly pipeline summaries showing lead volume, status changes, and progress
• Support with introductory messages, proposal drafts, and meeting scheduling when needed

What we offer:

• Comfortable work environment, remote work.
• Ongoing operations: according to European business hours
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring, dynamic work culture.

Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Core Responsibilities

• VIP Relationship Management: Provide premium support to PRIVIP/VIP clients through alternative communication channels (Email, Instant Messengers).
• Proactive Engagement: Initiate communication with high-value players based on specific behavioral triggers to maximize Lifetime Value (LTV).
• Live Chat Decision Making: Take full ownership of VIP inquiries via live chat, exercising independent judgment to resolve issues instantly.
• Upselling & Personalization: Adapt existing promotional terms and create bespoke offers to drive incremental revenue and player loyalty.
• Cross-functional Collaboration: Act as the primary liaison between the player and internal teams (Antifraud, Billing, Retention) to expedite VIP-related issues.
• Voice of the Customer: Collect and deliver structured feedback on the gaming experience to the Product and Retention teams to drive platform improvements.

Requirements

• Proven track record as a VIP Manager or Senior Account Manager within the iGaming/FinTech industry.
• Experience with operation in different CRM systems. 
• Deep understanding of the Tier-1 market in general and retention/reactivation strategies in particular.
• Written and verbal communication skills (English B2+)
• Proficient in working with analytics and player data. Ability to interpret reports and translate numbers into actionable retention strategies.
• Ability to make quick, data-driven decisions in a fast-paced environment.

Working Hours: 09:00 – 18:00 CET

• The schedule follows a rotating bi-weekly pattern:
  - Week 1: Monday to Friday (Standard weekends off)
  - Week 2: Flexible shift (1 day off during the week, 1 day off during the weekend)

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)
• Focusing on professional development within Technical Writing or Business Analysis

Experience

• 3–5+ years in payments, fintech, or banking.
• Hands-on experience with merchant onboarding and acquiring banks.
• Background in roles such as Onboarding Manager, Merchant Operations, Account Manager, or Compliance Coordinator.

Core Knowledge

• KYC/AML, UBO, and Source of Funds.
• Corporate documents: Certificate of Incorporation, Shareholder Register, Board Resolutions.
• Commercial documents: Terms & Conditions, Privacy Policy, Refund Policy.
• Understanding of acquirer and card scheme requirements.

Key Skills

• Ability to review documents substantively, not just against a checklist.
• Managing multiple onboarding pipelines simultaneously.
• Strong follow-up and SLA management.
• Clear communication with merchants, banks, compliance, and legal teams.

Personal Qualities

• Highly detail-oriented and organized.
• Proactive and persistent.
• Results-driven.

Language

• Fluent English (C1–C2).

Nice to Have

• Experience with PSPs, acquirers, EMIs, or crypto payments.
• Exposure to high-risk industries such as crypto, forex, or gaming.

HESH is a Human-Centric Operating System for the craft economy — an integrated platform combining PLM (Product Lifecycle Management), MES (Manufacturing Execution System), ERP (Enterprise Resource Planning), and MRP (Material Requirements Planning), all driven by AI agents. 

We are looking for a Founding Customer Success & Account Manager to own the customer journey after the sale.

About The Role
This is a hybrid role across Customer Success, Account Management, onboarding, support, and implementation.

You will help new customers launch successfully, make sure they actively use HESH, collect feedback, manage renewals and payments, and identify opportunities for expansion.

You will work closely with the founders and product team, and you will have a direct impact on retention, MRR, customer happiness, and product direction.

Responsibilities

• Onboard new customers and guide them through implementation
• Run kickoff calls, training sessions, and regular customer check-ins
• Help customers configure workflows, tasks, roles, users, and production processes
• Act as the main point of contact for existing customers
• Track customer health, adoption, risks, and follow-ups
• Push customers toward active and consistent product usage
• Handle support requests and coordinate issues with the product/engineering team
• Collect product feedback and turn it into clear insights for the team
• Manage renewals, payment follow-ups, and overdue invoices
• Identify upsell and expansion opportunities
• Build simple processes for customer onboarding, retention, and account management

Requirements

• Experience in Customer Success, Account Management, Support, Sales, or Project Management
• Strong communication skills and ability to work with business customers
• Ability to understand a complex product and explain it clearly
• Comfortable with follow-ups, reminders, payment conversations, and pushing customers to the next step
• Structured and organized: notes, tasks, statuses, CRM updates, follow-ups
• Proactive mindset: you do not wait until the customer complains
• Interest in B2B SaaS, operations, manufacturing, or workflow software

• Fluent English

   

Nice To Have

• Experience in B2B SaaS
• Experience with onboarding or implementation of software products
• Experience with manufacturing, ERP, CRM, inventory, task management, or workflow tools
• Experience working with founders or early-stage startups
• Experience with HubSpot, Notion, Clickup,, Crisp, Slack, or similar tools

What We Offer

• Direct impact on revenue, retention, and customer success
• Close collaboration with founders and the product team
• Opportunity to build the Customer Success function from the ground up
• Work with real manufacturing businesses and solve practical operational problems
• Flexible remote work
• Fixed compensation + possible performance bonus based on renewals, expansion, and collections

Ideal Candidate
You are not just a support person. You can own a customer relationship end-to-end: onboard the company, make sure the team adopts the product, follow up when usage drops, collect payments, spot risks early, and help customers get real value from HESH.

You enjoy working with people, but you are also structured, persistent, and comfortable taking responsibility for business outcomes.

Format

• Office / Hybrid
• Full-time preferred, part-time possible at the start
• Compensation: based on experience + performance bonus

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

We are looking for a PSP Account Specialist to join our team!

Requirements:

- 2+ years in a similar position;
- Strong communication, negotiation and interpersonal skills;
- Upper-Intermediate business-oriented English, both written and oral;
- Proactive, result-driven approach;
- Ability to work in a high-pressure fast-growing global company;
- Readiness to travel (if needed).

Responsibilities:

- Day-to-day communications with payment providers;

- Negotiating with existing and potential providers on conditions, offers and terms;

- Resolving issues and handling queries connected to payments operational activity;

- Analysing and determining the most efficient solutions for a particular geo or payment method;

- Supporting all stages of PSP onboarding: from intro to going live;

- Planning in accordance to business inquiries and subsequent reporting.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

We’re looking for a hands-on Account & Operations Manager with a strong focus on B2B client management and delivery to own client relationships and projects end-to-end — from intake and onboarding to launch, delivery, ongoing support, and retention.

HOW YOU WILL MAKE AN IMPACT:

• Own B2B clients and projects end-to-end (from acquisition → onboarding → launch → ongoing support)
• Identify and engage new clients, supporting the business development process
• Build and maintain long-term client relationships and ensure ongoing account growth
• Act as the main point of contact: manage communication, follow-ups, and escalations
• Control timelines, SLAs, deliverables, and client expectations
• Align internal teams and external stakeholders to ensure smooth delivery
• Oversee contracts, invoicing, payments, and scope changes
• Identify and proactively flag delivery and financial risks
• Prepare clear client reporting and maintain transparency
• Improve and maintain internal and cross-functional workflows
• Ensure adherence to processes, SLAs, and agreed ways of working
• Identify bottlenecks and drive operational efficiency
• Implement SOPs and scalable processes
• Support teams in adopting and following workflows
• Work with Notion, Slack, Google Workspace, and CRM systems
• Set up and manage workflows and basic automations
• Take a hands-on approach to solving operational challenges

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 3–5+ years in Account Management / Delivery / Operations (B2B) in IGaming/affiliate
• Strong client-facing experience
• Ownership mindset and strong execution skills
• Experience managing SLAs, timelines, and cross-functional dependencies
• Process-oriented thinking and optimization experience
• Strong communication and stakeholder management skills
• English B2+
• Confident with Notion, Slack, Google Workspace, CRM

Nice to have

• Exposure to contracts, invoicing, and finance coordination
• Jira, NetHunt CRM
• Automation / no-code mindset
• Basic understanding of integrations and workflows

HOW WE WILL KEEP YOU SMILING:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a strong leader to build a well-managed AM department from scratch

We are an international company that provides advertising accounts and infrastructure solutions for media buying teams, affiliate marketers, agencies and major performance partners.

We work with Google, Meta, TikTok, DSPs, Native and dozens of other providers. Our mission is to provide our clients with maximum stability, quality and speed.

The Account Management department is currently undergoing a major restructuring: a high volume of leads, an increasing operational workload, new verticals and new challenges. We don’t need a ‘supportive’ manager. We need someone who can build the system.

Responsibilities

Lead and develop the AM team (currently 3 managers, with plans for expansion).

Fully establish Account Management processes: from lead handling to the customer lifecycle.

Develop standards for communication, customer service and conflict de-escalation.

Set up SLAs, policies and cross-functional collaboration (AM → Supply → Finance → Client).

Work directly with key and strategic clients (negotiations, retention, upselling/cross-selling).

Implement a reporting system, KPI monitoring and risk management (overspend, billing, top-ups).

Build and manage a strategic pipeline for major clients.

Train, motivate and develop managers, and create an onboarding system.

Work with the CEO and other departments to develop a strategy for scaling the department.

Requirements

Essential:

Experience in affiliate marketing, performance marketing, media buying or B2B SaaS sales.

At least 2 years’ management experience (team leadership).

Strong negotiation skills and experience working with major clients.

Experience working in international markets.

Upper-intermediate English or higher (written and spoken).

In-depth understanding of advertising accounts (MCC, billing, risks, top-ups).

Ability to build processes from scratch and implement control mechanisms.

The following would be a significant advantage:

Experience in the iGaming, Apps, eCommerce, and Fintech sectors.

Experience managing a team of 5 or more people.

Experience in setting up CRM tracking, reporting, and sales pipelines.

Terms

Fully remote role.

Fixed salary + generous bonus scheme (departmental KPIs + personal targets).

Bonuses are awarded for both account set-up and client spend.

Working with warm inbound leads + active outbound outreach.

A direct influence on the company’s strategy.

The opportunity to build a department tailored to your needs.

Key department KPIs

Department revenue

Lead Activation Rate

Retention Rate by cohort

Average customer spend

Lead Response SLA

Client Reactivation Rate

If you are a strong operational manager and leader who can simultaneously maintain high service standards, build a team and increase revenue — we’d love to meet you.

We are looking for an Account Manager who can build strong long-term relationships with mid-sized and growing client accounts, while also contributing to account expansion and overall revenue growth.

Responsibilities:

- Build and maintain strong, long-term relationships with assigned clients; 

- Identify client needs and support upsell and cross-sell initiatives; - Ensure smooth service delivery in close cooperation with engineering teams. 

- Monitor account health, client satisfaction, and operational performance;

 - Proactively identify risks and escalate them when necessary; - Conduct regular check-ins and performance review meetings with clients.

- Support commercial discussions and contract renewal processes; - Contribute to revenue growth through account development initiatives.

Requirements:

- 2+ years of experience in Account Management or a related role;

- Proven experience in managing commercial conversations and supporting upsell initiatives; 

- Strong communication and relationship-building skills; 

- Ability to understand client business needs and translate them into clear, actionable requests for delivery teams; 

- Experience working with cross-functional teams (delivery, finance, recruitment); 

- Strong problem-solving skills and a client-oriented mindset; 

- English level: Upper-Intermediate or higher.

Pine Software Technology Ltd is a software company specializing in trading technology solutions for regulated brokers and trading firms. The company provides Software-as-a-Service (SaaS) products designed to support electronic trading, brokerage operations, risk management, and financial data analysis.

As a Junior Global Partnerships Operations Manager you will be responsible for connecting people to services, controlling accounts and permissions handle contracts and invoices

Main responsibilities:

• Provisioning and managing employee access to SaaS services
• Maintaining and controlling accounts and permissions
• Creating and tracking Jira tickets (including invoice/payment requests)
• Maintaining and updating spreadsheets (Google Sheets / Excel)
• Communicating with internal teams, partners, and support teams
   

Job Requirements:

• At least 6 months of commercial experience in roles such as operations specialist, account manager, project coordinator, customer support etc.
• High level of accuracy and attention to detail
• Responsibility and reliability
• Ability to work independently
• Meeting deadlines consistently
• Higher education (technical or humanitarian) is privileged 
• English - Intermediate (written and spoken)
• Ukrainian - fluent
   

What do you expect the new hire to accomplish in their first 90 days?

• Gain a clear understanding of all tools, services, and processes
• Independently handle employee onboarding (service access setup)
• Accurately create and manage Jira tickets
• Maintain error-free and up-to-date spreadsheets
• Effectively communicate with partners and support teams
• Integrate smoothly into team workflows

Company offers

‍

• Care from Day One – medical insurance immediately upon starting work, including dental care, massage and professional psychological support because your well-being matters
• Work-Life Balance – 25 days of paid vacation + 30 days of sick leave, so you can recover without unnecessary stress
• Investment in your energy – partial reimbursement for any sports activities that empowers you.
• Growth – partial coverage for English or Ukrainian language courses + a fixed budget for professional development. Choose what suits you best!
• Knowledge Library – books in the office and access to the Kuka online library to learn, grow, and find inspiration.
• Island Relaxation 14 days a year – enjoy a getaway at the corporate villa in Cyprus.
• Office of the Future – Modern Office in Larnaca – a stylish space for inspiration: open areas, cozy lounges, and functional meeting rooms – all for your comfort.

‍

Join the Pine Software team, where your talents and aspirations will be recognized! We offer a dynamic work environment, opportunities for professional growth, and support at every step of your career path. Start your journey to success with us—apply today and take the first step towards your bright future!
 

Pine Software is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Please note, that only shortlisted candidates will be contacted. Thank you for considering Pine as your next career move!

We’re looking for a Partner Success Manager who thrives on building meaningful relationships and turning them into long-term business impact. In this role, you’ll work closely with international partners across Tier-1 markets, helping them unlock the full potential of our high-load social networking and streaming products used by millions of users worldwide. It’s about becoming a trusted advisor, driving partner growth, and influencing product and business decisions through direct feedback and insights from the market

In this role, you will

• Build strong, consultative relationships with partners through regular and open communication
•  Deliver trainings and presentations on products, new features, and motivational programs
• Onboard and train new partners to ensure a smooth and effective start of cooperation
• Support existing partners with timely responses, helping them fully leverage platform functionalities and resolve payment, fines, and legal-related issues
• Collaborate cross-functionally with finance, legal, and support teams to address partner needs and ensure high-quality service delivery
• Drive partner success in business development by identifying growth opportunities and removing blockers
• Prepare actionable recommendations to improve project performance based on partner feedback

It’s all about you

• You have English at B2+ level or higher and can confidently communicate in a professional environment
• You have Spanish at B2+ level or higher and are comfortable working with international partners
• You have at least 1 year of experience in sales, account management, customer success, or similar roles
• You have a strong analytical mindset and pay close attention to details
• You have experience managing relationships with multiple partners and stakeholders simultaneously

Would be a plus:

• You are familiar with analytics platforms like Tableau or Amplitude
• You have experience working with streaming platforms or similar digital products

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity recovery support allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Test Task
• Final interview
• Reference check
• Offer

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill your business goals. We are looking for a Provider Manager to join our team.

What we expect from a candidate:

- Attention to detail, willingness to work with big data

- Communicative and negotiating skills

- Ability to work with contracts

- Experience of working with B2B clients

- Experience working with software companies

- English level from Upper-Intermediate

Will be a plus:

- Knowledge of the provider market

- Ability and experience with integrations

- Experience of working with content providers

- Experience with promotions and tournaments

What your responsibilities will include:

- Maintaining and developing long-term relationships with partners.
- Conduct thorough market research to identify trends and opportunities.
- Gather and analyze data relevant to the market and operators.
- Evaluate and analyze operators to inform strategic decisions.
- Develop and present promotional strategies and proposals.

- Connecting new solutions.

- Processing requests from related departments and solving their

tasks

- Interaction with the financial department and providing the necessary information

What we offer:

- Remote work format.

- Working hours from 10:00 to 18:00 (Mon-Fri).

- Interesting work in successful projects.

- Timely payment of salaries, official employment, 24 days of vacation, and fun corporate events.

- A friendly team and a pleasant atmosphere without pressure, stress and other negative things.

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

The Role

In this role, you’ll primarily take ownership of progressing qualified opportunities through the later stages of the sales cycle and driving them to close.

Inbound qualification and outbound pipeline generation are handled separately. During your ramp-up, initial discovery calls and product demos are led by senior leadership, giving you direct exposure to how we position the product, qualify opportunities, and navigate complex buyer conversations. You’ll initially step in after the demo stage with warm, qualified opportunities and own the commercial path to close.

As you build product fluency, you’ll be expected to take over demos independently — owning the full cycle from post-qualification through close.

You’ll manage the full commercial process: follow-up, pilot coordination, negotiation, proposal, and contract. No cold prospecting. Clear ownership. Direct access to leadership when you need it.

What You’ll Own

• Own deals from the demo stage through a signed contract
• Lead product demos independently once ramped, with direct support from senior leadership as you build product fluency
• Drive timely, professional communication with prospects and key decision-makers across the sales cycle
• Coordinate pilot and evaluation stages — manage timelines, stakeholders, and next steps
• Manage commercial discussions, objections, and negotiations
• Prepare proposals, pricing, and deal documentation
• Maintain accurate pipeline data in HubSpot — stages, tasks, forecasts, and notes
• Collaborate with product, engineering, and account management to support deal requirements
• Ensure a clean handoff from closed-won deals to customer success
• Share structured prospect feedback with leadership and marketing to improve positioning, messaging, and conversion

What We’re Looking For

• 3–5+ years in a closing role in B2B SaaS (e.g., Account Executive, Sales Manager, Business Development Manager, or similar)
• Proven track record closing deals in the $30K–$60K+ range
• Background in AI, health tech, fitness tech, or technical SaaS
• Experience with US or European mid-market or enterprise clients
• Experience managing multi-stakeholder sales cycles of 2–6 months
• Comfort managing pilot or proof-of-concept stages as part of the sales process
• Fluent English, spoken and written - C1/C2
• Strong HubSpot proficiency - pipeline management, sequences, forecasting
• Disciplined follow-up and CRM hygiene — you document everything
• Autonomous and structured - you move deals without being pushed
   

What Success Looks Like in the First 90 Days

You’ve taken ownership of the active pipeline, established a clear operating rhythm in HubSpot, and built a reliable view of deal status, next steps, and accountability across all open opportunities. Deals are progressing. Nothing is sitting without an owner, a next step, or a date.

Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

     📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;
• Follow Responsible Gaming and compliance guidelines.
  
  🧭 What makes you a great match:
• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat/messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Russian / Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day/night).

  
  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

  
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.