Jobs at Djinni

We are looking for Senior .NET developer with some skills in Angular to join our team working with stable , commercially succesful customer with working offline business. 

This is a long term , full time position for the candidates located OUTSIDE OF UKRAINE.

Timezone that candidate must be ready to work in is EST timezone. 

So ONLY candidates who are ready to work FULL TIME working hours WITHIN EST timezone will be considered. 

Must have skills :
- experience with multi-tenant systems and data isolation between tenants
- DDD targeted development mindset
- experience with eventual consistency architecture
- EF Core and SQL Server experience, including strong understanding of relational DB principles and ability to review and optimize raw T-SQL
- ability to design and extend behavior-level test suites, not only isolated unit tests

Nice to have skills:
- experience working in a partially refactored codebase, where legacy and target architecture coexist
- modular monolith experience
- understanding of authentication and authorization in distributed APIs, token handling, secure-by-default endpoints
- experience with background and scheduled processing, idempotency and retries
- Angular basic knowledge — enough to read the client code and understand how contract changes break it
- experience integrating with unstable third-party APIs (rate limits, versioning, partial failures)
- experience in ERP, order management, inventory or CRM projects

Will be an advantage:
- experience with AI agents as a part of workflow is appreciated
- experience with reporting and analytics pipelines (Power BI, aggregated data sync)
- working knowledge of Azure (Functions, Blob/Queue Storage, Key Vault, App Configuration, Application Insights)

Project tech stack:

- .NET (C# 12), ASP.NET Core Web API
- MS SQL Server, EF Core 8, linq2db
- Quartz.NET, Azure Functions, SignalR
- Azure (Blob/Queue Storage, Key Vault, App Configuration, Application Insights)
- xUnit, Moq, FluentAssertions
- Angular
- External: NAGS, QuickBooks, Twilio, Power BI

Responsibilities:

• Audit the current platform interface and identify visual and UX inconsistencies across modules;
• Build a unified design system / UI kit (components, typography, colors, states, icons, table and form patterns) for the dev team to use as the standard;
• Design mockups and prototypes for new features and modules in Figma, keeping them aligned with the overall design system;
• Work closely with product/PM and developers so new features go through design review instead of being added ad hoc;
• Maintain and update the design system documentation as the product grows;

• Keep in mind this is a B2B product used by merchant/PayFac operators — clarity and efficiency come first, not just visual polish.

   

Candidate requirements:

• Experience in UI/UX design for complex B2B/SaaS products, ideally admin panels, dashboards, CRMs, or fintech/finance systems;
• Experience building a design system / UI kit from scratch or significantly restructuring an existing one;
• Strong Figma skills (auto layout, components, variants, style libraries);
• Understanding of UX principles for data-heavy interfaces (large tables, filters, multi-step forms);
• Ability to work independently;
• Portfolio required, with examples of complex/B2B interface work (dashboards, admin panels, CRMs);
• A plus — experience in fintech/payments or familiarity with payment-system specifics.

We offer:

• Competitive compensation depending on experience and skills;
• Remote-first work environment with flexible working hours;
• 20 paid vacation days annually for rest and recharge;
• 20 days of sick leave, available as needed;
• Corporate English or Spanish classes;
• Professional development support.

Role Overview:
Our client is looking for a DevOps professional with a strong growth mindset to help evolve and optimise the large-scale infrastructure. You’ll collaborate closely with development and DevOps teams, contribute to improving clients' existing systems, and help design new solutions in a dynamic environment that supports innovation and professional growth. You’ll be working with a complex ecosystem that includes 6+ AWS organisations, 30+ AWS accounts, and over 600 applications, where your ideas and contributions will have real impact.

Key Responsibilities:

• Collaborating with the development team;
• Reviewing the current infrastructure and planning improvements;
• Mitigating incidents, if needed;
• Collaborating with the DevOps team to make our client's team excellent;
• Brainstorming on new solutions/architecture.
   

Required Skills & Experience:

• 5 years of DevOps engineering experience. Experience working as a part of a central DevOps team - responsible for complex projects or several projects, would be a good fit;
• Proven technical troubleshooting skills;
• Experience in managing WEB projects, hands-on experience with typical web components and approaches;
• Experience in passing/maintaining compliance (optional);
• Hands-on experience with typical web components and approaches;
• Security practices;
• A sense of ownership;
• Data-driven decisions;
• Solving the root cause, not the symptoms;
• Self-learning (for the project and necessary skills);
• Upper-intermediate proficiency in English.
   

To be confident with a tech stack like:

• IaC (infrastructure as a code): ArgoCD (or Flux) Helm, Terraform (Terragrunt), Ansible (we are migrating to Docker/Helm);
• Cloud platforms: AWS;
• Containers: Kubernetes, Docker;
• Database operations: mostly PostgreSQL (but experience with any of the major databases could help);
• Experience with CI/CD configuration: GitLab pipelines;
• Programming language: ability to read some code in case of debugging or writing a simple script (Python, Ruby, PHP, NodeJS);
• Experience working/setting up monitoring solutions: any of the spread ELK, Prometheus, Victoriametrics, etc.
• Must have confidence in Linux / Networking, the ability to troubleshoot, and an understanding of HTTP interaction.
   

The company guarantees you the following benefits:

• Global Collaboration: Join an international team where everyone treats each other with respect and moves towards the same goal;
• Autonomy and Responsibility: Enjoy the freedom and responsibility to make decisions without the need for constant supervision;
• Competitive Compensation: Receive competitive salaries reflective of your expertise and knowledge as our partner seeks top performers;
• Remote Work Opportunities: Embrace the flexibility of fully remote work, with the option to visit company offices that align with your current location;
• Flexible Work Schedule: Focus on performance, not hours, with a flexible work schedule that promotes a results-oriented approach;
• Unlimited Paid Time Off: Prioritise work-life balance with unlimited paid vacation and sick leave days to prevent burnout;
• Career Development: Access continuous learning and career development opportunities to enhance your professional growth;
• Corporate Culture: Experience a vibrant corporate atmosphere with exciting parties and team-building events throughout the year;
• Referral Bonuses: Refer talented friends and receive a bonus after they successfully complete their probation period;
• Medical Insurance Support: Choose the right private medical insurance and receive compensation (full or partial) based on the cost;
• Flexible Benefits: Customise your compensation by selecting activities or expenses you'd like the company to cover, such as a gym subscription, language courses, Netflix subscription, spa days, and more;
• Education Foundation: Participate in a biannual raffle for a chance to learn something new unrelated to your job as part of your commitment to ongoing education.
   

Interview process:

• HR Interview with the Recruiter;
• 1st stage of technical interview (1 h) to assess your practical hard skills;
• 2nd stage of technical interview (1 h) to assess your theoretical skills;
• A 1-hour Final interview with the team.
   

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: English language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

With over 70 products and 3 billion installs worldwide, AIBY is at the forefront of mobile and web app development with a focus on AI technology. Innovation and team spirit are the backbones of our company, and thanks to them, we’re proud of titles like ChatOn, iScanner, ARTA, Forma, OnSkin, Plantum, and many others. At AIBY, you can enjoy the work you do while helping millions of people.

Web is where we’re building what comes next. In 2025, web grew 10x year-over-year — and by mid-2026, we’re already close to repeating that entire year’s numbers. Now we’re looking for a Head of Web Growth to join one of our Business Units and take the web even further: from a strong growth engine to the dominant revenue driver across its app portfolio.

You’ll report to the CEO of the BU and lead a team of growth managers, who are already delivering solid results. Your job is to help them aim higher and build the systems that make strong performance repeatable.

What you will do:

• Own web revenue performance across the unit and set the direction for how the team moves these numbers
• Audit current web growth processes and build the strategy from there
• Lead the shift to web-to-web as the primary growth format — scaling what works and fixing what doesn’t
• Lead, mentor, and develop a team — raise the hard skills bar, drive accountability, and create the kind of environment where ambitious targets feel energizing rather than exhausting
• Work closely with heads of product, marketing, analytics, and engineering to move initiatives from strategy to execution

What you should have:

• 5+ years of experience in growth or product marketing within subscription-based environments, with a strong focus on web and web-to-web
• 3+ years of leadership experience managing growth teams and driving cross-functional collaboration across product, marketing, analytics, and engineering
• Proven track record of taking subscription products through different stages: you’ve launched from scratch, scaled what was already working, and diagnosed why something that should be growing isn’t
• Deep understanding of unit economics and web growth metrics: CAC, LTV, ROAS, retention, churn, funnel conversion — and how they connect to each other
• Understanding of how LTV prediction models are built and what drives them
• Experience with payment infrastructure: you know how subscription billing works end-to-end
• Hypothesis-driven approach to growth: you build experiments, read results honestly, and iterate fast
• Sharp analytical thinking — you work comfortably with numbers, notice what others miss, and can translate data into decisions
• Solid people management instincts — you know how to develop talent
• Strong written and spoken English

What we offer:

• Results-oriented colleagues committed to scaling impactful products. Your team will help you achieve the most ambitious goals
• Remote-friendly work environment with high autonomy and minimal bureaucracy
• Competitive fixed salary+ generous performance-based bonus
• Medical insurance (depending on the location)

• Paid vacations, sick days, and other benefits

   

Location

AIBY is a team of strong international top talents. This role allows for either hybrid (combining in-office and remote work), fully remote or in-office work.

UKAD is looking for a Java Developer with conversational German to join a project for our German client.
 

About the Project

The project focuses on Risk-Based Pricing and involves implementing extended functionality for interest rate calculations in a car loan system.

You will join a small team of 3 developers, working closely with German-speaking colleagues.
 

Tech Stack

• Java 17 / 26
• Spring Boot
• RabbitMQ
• Kubernetes (k8s)
• AWS
   

Requirements

• Commercial experience with Java development
• Good knowledge of Spring Boot
• Experience with RabbitMQ
• Familiarity with Kubernetes and AWS
• Conversational German (B1/B2 or higher)
• Ability to communicate effectively and collaborate within a German-speaking team
• Good communication skills and a proactive approach to problem-solving
   

We Offer

• Remote or hybrid work
• Flexible working hours. You can start your working day between 08:00 and 11:00
• Full-time employment
• Professional development and mentoring
• Support for conferences, courses, and meetups
• Equipment provided for work
• Social benefits package
• A friendly, collaborative team with minimal bureaucracy
• Challenging technical tasks and the opportunity to work with modern development and AI tools

Some facts about UKAD to help you make a decision

During 2022-2025, we only increased cooperation with our foreign partners.

UKAD combines benefits of family-sized companies, like no bureaucracy, easy access to the executives, with sustainable growth and vast opportunities.

Our company is strong enough to be not just a vendor but a tech partner. We can afford to choose customers that respect developers.

UKAD is one of the leading employers in Kharkiv, according to DOU.

We never hire people for projects, but to build the team, so if the project ends, you remain a part of UKAD.

Aren't we the company you're looking for?

We're looking for an AI & Data Engineer to build the data and AI backbone of a livestream shopping and social marketplace platform for the Middle East - one that combines real-time auctions and social engagement into a single automated, data-driven product.

The audience pipelines, personalization logic and AI agents for this platform don't exist yet. You build them from scratch and own how they run in production.

What you'll do

Growth Data Activation (MarTech)

• Build automated audience pipelines from the warehouse into marketing platforms - Meta CAPI, Google Ads, Braze, Customer.io, WhatsApp API.

Lifecycle Automation & Personalization

• Design behavior-based triggers (cart abandonment, livestream reminders) and ranking/recommendation logic for products and live shows.

Practical AI Integration

• Deploy production-ready LLM workflows and AI agents for operational needs - seller onboarding, content moderation, automated customer support - with proper cost and evaluation guardrails.

Who we're looking for

Must have:

• 3-4 years of experience in Data Engineering, Software Engineering, or Data Architecture.
• Strong, production-grade Python and SQL.
• Proven experience building OLAP data warehouses (ClickHouse, BigQuery, Snowflake, Redshift etc)
• Experience with event tracking and identity resolution - Segment, RudderStack, PostHog.
• Practical experience integrating LLMs/RAG into real production systems - not just prompts or demos.

Precoro is an innovative AI-powered procurement centralization & automation B2B SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

We are expanding our Customer Success team and looking for a Customer Success Manager to drive long-term value, build trust-based relationships, and foster a culture of customer advocacy across our EMEA & APAC B2B accounts.

 

💡 Why is this role important to us?

The main purpose of this role is to proactively help clients achieve their business goals using Precoro. As a strategic post-go-live partner, you will ensure high customer satisfaction, maximize retention, drive portfolio expansion, and turn our clients into active brand advocates.
 

Requirements
 

🎯 Key Responsibilities:

• Strategic Onboarding & Retention: Partner with Implementation Specialists to ensure smooth onboarding, monitor account health, and proactively prevent churn.
• Account Growth & Renewals: Drive contract renewals, upsells, and cross-sells, conducting Executive Business Reviews (EBRs) and joint success plans.
• Consulting & Feature Adoption: Guide clients on procurement best practices, workflow redesign, and adoption of new modules and integrations.
• Training & Enablement: Train key stakeholders, primary contacts (POCs), and power users to maximize platform value.
• Voice of Customer & Advocacy: Gather product feedback for internal teams (Product, Sales, Marketing) and drive client advocacy (case studies, referrals).
• Community & Operational Excellence: Lead webinars and roundtables while maintaining HubSpot CRM accuracy and optimizing internal CSM processes.
  
   

🔍 What We Are Looking For:
 

• Proven Experience: Background in Customer Success or Account Management within a B2B SaaS environment, managing long-term customer partnerships over years (rather than short-term project-based work).
• Mindset & Ownership: You don’t just ask "how“—you dig deep into “why.” Driven by high curiosity, proactivity, personal accountability, and strong time management skills.
• Exceptional Communication: Fluent English (C1+, both written and verbal) with strong presentation skills and the natural ability to engage in smooth, confident small talk.
• Commercial Acumen: Understanding that CS is a revenue driver (not technical support). Comfortable discussing pricing, contract renewals, and upsells.
• Resilience & Problem-Solving: Ability to handle uncomfortable customer discussions, navigate complex accounts, and find creative solutions.
  
   

✨ Why you’ll love working at Precoro:
 

• Trust-based management: No micromanagement—your ideas and initiatives are always encouraged.
• Supportive team culture: You’re not alone; our team is open, honest, and always ready to help.
• Reimbursement for professional learning: We invest in your growth through courses, lectures, and workshops.
• Flexible hours: We care about results, not how long you sit at your desk.
• 26 days off annually: 15 vacation days + 11 public holidays.
• Medical insurance: Available after six months.
• Unlimited sick leave: No medical certificate required. Your health matters most.
• Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!
• Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.
  
   

📋 What to Expect:
 

1. HR Interview with Daria (45 min)
2. Test task
3. Interview with the Hiring Manager (Jane) (90 min)
4. Job Offer & Welcome to the Team! 🚀
    

We truly appreciate every application, but we will reach out only to candidates whose profiles align with the role requirements.

Gamzix is a high-growth international licensed iGaming provider, creating high-performing games and scalable, cutting-edge solutions for the global market.
Our team of 150+ specialists operates globally, with Warsaw as our main hub office. We are driven by continuous improvement and a people-first culture where we communicate openly, win together, and truly enjoy the game we’re building.
We operate under an MGA B2B Critical Supply License and certifications from iTechLabs and GLI, ensuring our products meet high standards of quality, compliance, and performance across markets.

We are looking for an experienced Head of Studio to launch and lead a new independent game studio under the Gamzix umbrella. This is a unique opportunity for a product-driven leader with an entrepreneurial mindset to build a team, drive the development of high-quality slot games, and take full ownership of the studio’s success.

Key Responsibilities

• Build and lead an independent game studio from the ground up
• Take full ownership of the studio’s P&L, strategy, team formation, and product roadmap
• Drive the end-to-end development and launch of slot games: from concept and team assembly to release and performance tracking
• Hire, onboard, and manage a multidisciplinary team (art, animation, development, QA, etc.), closing key positions as needed
• Set and achieve ambitious KPIs for game quality, studio growth, and financial results
• Collaborate closely with the board (product, tech, and business leaders) for strategic guidance and product reviews
• Ensure the studio operates autonomously, making independent decisions and solving operational challenges (including hiring, contracts, NDA, payments, etc.)
• Analyze market trends, identify new opportunities, and define the studio’s product vision and strategy
• Maintain high standards of product quality and innovation, ensuring games meet or exceed Tier-1 provider benchmarks
• Oversee technical and operational aspects, including process setup, documentation, and integration with holding infrastructure
• Report regularly on studio performance, pipeline, and key metrics to the board

Requirements

• 3+ years of experience in a senior product, studio lead, CPO, or similar leadership role in iGaming (slots), social casino, or game development
• Proven track record of building and scaling teams or studios from scratch (ideally in game development)
• Deep product expertise in slot games: understanding of game design, math, mechanics, and market trends
• Strong entrepreneurial mindset: proactive, hands-on, and able to independently solve a wide range of challenges
• Experience managing P&L, setting KPIs, and driving for financial and product results
• Ability to hire, onboard, and develop high-performing teams
• Strong technical literacy: able to communicate with developers, understand technical processes, and ensure smooth operations
• Excellent communication and stakeholder management skills
• Experience working with international teams (EU/Ukraine preferred)
• English proficiency sufficient for business communication

What We Offer

• The opportunity to build and lead an independent studio with full ownership and autonomy
• Direct impact on product, team, and business results
• Competitive compensation
• Full support from the holding, including infrastructure, technical solutions, and strategic guidance
• A strong, ambitious, and supportive team culture

About the role
We are looking for a Sales Manager with hands-on experience in B2B sales and increase sales.

We are looking for someone with practical experience in sales, international client acquisition, and outbound activities. Experience in e-commerce sales will be a strong advantage.
 

What you’ll do:

• identify and acquire new B2B clients;
• work with outbound and inbound leads;
• conduct negotiations and present our services;
• manage the sales process from the first contact to closing;
• build and maintain relationships with existing clients;
• identify upselling and cross-selling opportunities;
• work with LinkedIn, Upwork, email outreach, and other lead generation channels;
• establish and manage company profiles on LinkedIn, Upwork, and outreach platforms;
• maintain CRM;
• analyze sales results and optimize lead generation approaches.
   

What we’re looking for:

• 2+ year of experience in B2B sales;
• hands-on experience in e-commerce sales;
• proven experience in lead generation and outbound sales;
• experience with LinkedIn, Upwork, and email outreach;
• ability to manage the full sales cycle independently;
• strong communication and negotiation skills;
• experience working with CRM systems;
• English — C1–C2;
• knowledge of the IT, design, or development services market is a plus.
   

Nice to have:

• experience selling IT / Web / Mobile Development or Design services;
• experience working with international clients;
• an existing network or database of potential clients;
• understanding of e-commerce business models and client needs.
   

What we offer:

• fully remote work;
• flexible working hours;
• competitive salary + performance-based bonuses;
• international clients and projects;
• opportunity to influence and improve sales processes;
• professional and career growth;
• long-term cooperation.

We are looking for a UAV Equipment Test Engineer to work with drone equipment and unmanned systems in the defense sector.

The main focus of this role is testing equipment in real-world conditions, identifying technical issues, and collecting feedback to help improve the product.

Responsibilities:

• Test and validate UAV and drone-related equipment;
• Conduct field tests and evaluate equipment performance;
• Identify, document, and report technical issues;
• Collect feedback from end users and communicate it to the engineering team;
• Work directly with military units and brigades during testing and implementation;
• Support continuous improvement of the equipment based on test results and field feedback.
  
  Requirements:
• Hands-on experience with UAVs, drones, or related equipment;
• Strong technical background and understanding of unmanned systems;
• Experience working with or alongside military units/brigades;
• Ability to diagnose technical issues and clearly document test results;
• Willingness to work hands-on with hardware and participate in field testing.
• Military service or veteran experience would be a strong advantage.
  
  What we offer:
• Full-time position;
• UAH 40,000 during the probation period;
• Opportunity to work directly with UAV hardware and real-world defense applications;
• Compensation review after successful completion of the probation period.
  
  If you have relevant experience, please apply with your CV and briefly describe the UAVs or drone equipment you have worked with.

We are looking for a Business Development & Integration Manager to develop international technology partnerships in the defense and unmanned systems sector.
 

The main focus of the role is identifying potential partners among US, UK, and Ukrainian companies, reaching the right decision-makers, developing partnership opportunities, and turning them into successful technology integrations.
 

Responsibilities:

• Research and identify potential technology partners in the US, UK, and Ukraine;
• Find and reach relevant decision-makers within target companies;
• Manage outbound communication and initial partnership discussions;
• Present potential integration opportunities and identify mutual value;
• Negotiate partnership and integration agreements;
• Coordinate the process from the first contact through integration;
• Maintain relationships with partners and support further cooperation.
   

Requirements:

• 2+ years of experience in Business Development, Partnerships, B2B Sales, or a related role;
• Strong English for business communication and negotiations;
• Experience independently researching companies and finding decision-makers;
• Strong communication and negotiation skills;
• Ability to manage the full process from initial outreach to a concrete agreement;
• Experience working with international markets.

Experience in Defense Tech, UAV, Hardware, Robotics, or other technology products would be a strong advantage.
 

What we offer:

• Full-time position;
• Remote work;
• UAH 40,000 during the probation period;
• Starting from the 3rd month, additional performance-based bonuses as a percentage of successful integrations;
• Opportunity to work directly with companies and partners across the US, UK, and Ukraine.
   

If you have experience in international BD or partnerships and know how to turn outreach into actual business agreements, we would be happy to hear from you.

About the Role

We're looking for a Admin / Support Specialist to assist team members with day-to-day work questions and keep internal data and reporting accurate and up to date. The position is based in our Prague office and follows a rotating shift schedule, including night shifts.

Responsibilities:

• Support team members and help resolve work-related issues
• Collaborate with internal product teams
• Maintain spreadsheets and internal reports

• Verify and update data

   

Requirements:

• Russian: fluent
• English: B2-C1
• Confident user of Excel / Google Sheets
• Analytical mindset and strong attention to detail
• Fast learner, responsible and self-driven
• Willingness to work all shifts, including night shifts

• No prior experience required (experience is a plus)

   

What We Offer:

• Office-based work in Prague
• 5/2 schedule with 9-hour shifts: 06:00-15:00, 14:00-23:00, or 23:00-08:00. Shifts rotate weekly or by arrangement with your manager
• Breaks: 1-hour lunch and 3 x 15-minute breaks
• Salary up to $1,700 (the exact amount is determined after the interview)
• Official cooperation under a contract (sole proprietor / individual entrepreneur), with payments made to your bank account

We are looking for an experienced VIP Account Manager who has worked with high-roller clients in gaming. You don't just service accounts — you manage your own portfolio of high-value players and are responsible for your results. You will build a long-term retention strategy and actively work on increasing players' lifetime value. 
Sounds like a challenge for you? Then check out the details below.

We are looking for a Day Shift VIP Manager who will provide 24/7 support for our top clients. Schedule: 2/2, 10:00–22:00 (EEST).

What you will do

• Manage your own portfolio of VIP players and build an individual approach to each one
• Independently make decisions regarding personalized offers and rewards within established limits. Escalate only critical cases to the Shift Lead
• Monitor player activity and act proactively: notice changes in behavior, choose the right action, and launch it
• Be the first to reach out with offers, event invitations, or simply to check in. Don't wait for the player to write first
• Hand over the shift to the night team so that nothing gets lost: report what happened, who needs follow-up, and what remains open
• Quickly escalate technical questions and account issues to the Support team and keep the Product team informed about the issues your players encounter most often

Your superpowers

• 2+ years of experience working with your own portfolio of paying clients, including at least one year with a high-value segment. Experience working with VIP players in gaming is a strong signal, but a clear transition from Support or Account Management into VIP is also suitable
• You are used to having your work evaluated based on specific metrics. Retention, reactivation, deposit frequency, and LTV are familiar metrics to you, and you understand how they affect the performance of your portfolio. In your intro message, name two metrics that you personally managed to improve and explain how you achieved it
• Practical experience working with CRM and customer engagement platforms (Customer.io or equivalents), ticketing systems (Intercom, LiveChat, Jira or equivalents), and analytical dashboards for segmentation
• You don't just answer questions but anticipate what the client will need next. Communication quality is evaluated, so this is not simply a nice-to-have
• You can independently make decisions in non-standard situations without waiting for approval and take responsibility for their outcomes
• Advanced/Fluent English is mandatory

Bonus Points

• You are part of the CS/CS2 gaming community
• Knowledge of additional languages will be an advantage

Team Perks

• PRO&BRO team, with whom it's great to create new gaming universes
• Fully remote from anywhere in the world. If you prefer coworking, we will compensate for its cost
• Workspace upgrade with a budget for purchasing the necessary equipment
• Flexible schedule without time trackers, as we are focused on results
• Semi-annual bonus for team members as recognition of shared achievements
• Wellness boost for gym, yoga, dancing, massage, psychologist, and more to support your balance and energy
• Skill development with the Yoda internal knowledge-sharing project, compensation for education, certifications, English and Ukrainian language courses, and access to AI tools
• Days off and gifts for important dates that you choose yourself (birthday, work anniversary, birth of a child, wedding)
• JAM activities: twice-yearly workations in different parts of the world, cool offline team-building, CS2 and Dota tournaments, quizzes, lectures, and many other team events
• As well as relocation, a parents' policy, a referral program, and many other opportunities and perks

About the role
We are looking for a Team Lead to build and grow our Customer Support function. In the first phase, you will work hands-on with user inquiries to get to know the product, internal processes, and our audience. After the onboarding period, you will form a dedicated Customer Support team and lead its development.

What you'll do

• Handle user requests personally during the initial phase to master the product and processes
• Build, manage, and develop the Customer Support team
• Distribute workload, monitor quality, review errors, and give regular feedback
• Handle complex, escalated, and VIP cases
• Create and improve guidelines, processes, and scripts
• Prepare analytics and reports on team performance

• Work closely with Payments, Fraud/Risk, KYC, Product, and CRM teams

   

Requirements

• 6+ months of experience as a Team Lead / Supervisor in Customer Support within iGaming, online casino, or sweepstakes casino
• Solid understanding of the gambling industry and Customer Support processes
• Russian and English at C1 level (fluent written and spoken)
• Team management experience: workload distribution, quality control, error analysis, and feedback
• Experience with complex and conflict cases and VIP players
• Knowledge of casino products: bonuses, deposits, withdrawals, KYC, Responsible Gaming, account restrictions, and common user issues
• Experience creating and improving documentation, processes, and scripts
• Analytical skills and reporting experience

Independence, accountability, and readiness to make decisions

Working conditions

• Location: Prague office or remote
• Salary: up to $2,000, depending on interview results
• Cooperation format: the company operates officially; cooperation is formalized by contract (sole proprietor / self-employed), with payments made officially to your bank account
• Schedule: 5/2, 9-hour shifts, rotating. Available shifts: 06:00–15:00, 14:00–23:00, 23:00–08:00. Shifts may change weekly or be agreed with management based on team needs
• Days off do not always fall on Saturday and Sunday and may fall on weekdays
• Breaks: remote: 30-minute lunch + 3 × 15-minute breaks. 
  Prague office: 1-hour lunch + 3 × 15-minute breaks
  
  Important: the candidate must be ready to work all three shifts, including night shifts.