Jobs

Location: Remote (Ukraine)

Working Hours: 9 AM – 5 PM EST

About the Role:

We’re looking for a proactive, relationship-driven Customer Success & Account Manager to join our team. In this role, you’ll communicate with both potential and existing customers — leading demos, handling follow-ups, preparing custom Proof of Concepts, and supporting onboarding and ongoing success. You’ll work closely with our US and Canadian clients, becoming a trusted partner in their DocStudio journey.

Key Responsibilities:

- Conduct product demos for potential customers

- Follow up on leads via email, LinkedIn, and calls

- Prepare tailored Proof of Concepts based on use cases

- Lead project setup and onboarding for new clients

- Communicate regularly with existing customers to support adoption and success

- Handle questions, feedback, and light troubleshooting

- Collaborate with internal teams to align on customer needs

Ideal Candidate Profile:

- Fluent in English — confident in calls and written follow-ups

- 2–4 years in a customer-facing role (Customer Success, Account Management, Sales, Pre-Sales or Onboarding)

- Tech-savvy and eager to learn DocStudio functionality

- Proactive, friendly, and organized — a natural relationship builder

- Comfortable managing multiple clients and projects in parallel

- Bonus: experience in SaaS or with international clients

- Available to work 9 AM – 5 PM EST full-time

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor, Team Leader or Quality Assurance.
• Experience with SoftSwiss and/or TMA platforms and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

Join the iSpeedToLead Team as a Customer Support Specialist!

Who are we?

We’re iSpeedToLead — a dynamic, fast-growing American-Ukrainian company revolutionizing the real estate space. Through our platform iSpeedToLead.com, we connect real estate professionals with highly motivated sellers across the USA. Our mission? To help our clients grow faster, close more deals, and dominate their markets.

And now, we’re looking for a Customer Support Specialist who’s ready to grow with us and bring the wow factor to every client interaction!

Your Schedule:

9 AM to 5 PM EDT (Eastern Daylight Time, UTC-4)/4 PM to 12 AM Kyiv Time — this is when our clients are most active, and when you’ll be the hero they need.
 

What You’ll Do:

• Be the frontline champion for our clients via Zendesk, chat, and calls — offering thoughtful, fast, and solution-focused support.

• Tackle bank disputes with confidence and clarity, always standing up for what’s fair and right.

• Troubleshoot technical issues and turn problems into opportunities to shine.

• Work side-by-side with an inspiring team to continuously improve our processes and deliver wow-worthy experiences.

• Partner with the Support Team Lead to shape and scale a truly exceptional customer support department.

What We’re Looking For:

• 1+ year of experience in a Customer Support role.

• Fluent written and spoken English — you’re not just good, you’re crystal clear.

• A natural communicator with a proactive, energetic approach.

• Bonus points if you have experience in Customer Success — we love go-getters who understand long-term client happiness!

What You’ll Get:

• A competitive salary, paid twice a month in USD .

• 15 vacation days and 5 sick days annually — take the time you need.

• Remote-first freedom — work from wherever you feel most productive.

• Access to continuous training and professional development — we invest in your future.

• Massive growth potential as we continue to scale and expand.

If you’re looking for more than just a job — if you want to make an impact, grow fast, and be part of a team that truly values your contribution — we’d love to hear from you.

Position: Google Support & Content Moderator (Gambling)

Format: Part-time/ Full time, Remote/ Warsaw

Company: Fellows

Requirements:

– 1+ year of experience in Google content moderation or Google Support

– Solid hands-on experience in the Gambling vertical as Google Moderator

– Understanding of Google Ads policies and ad approval process

– High attention to detail, responsibility, and independence

– Ability to give fast and accurate decisions under pressure

What you’ll be doing:

– Reviewing ad campaigns before launch (creatives, copy, landing pages)

– Spotting bugs, risks, compliance issues

– Providing clear and actionable feedback to the team

– Working closely with media buyers and creatives

– Ensuring all materials meet platform requirements (Google Ads)

We offer:

– Flexible working hours (part-time)

– Fully remote collaboration

– A team that values clarity, efficiency, and respect

– On-time payments, always

– Streamlined processes, no micromanagement

If this sounds like your kind of role — let’s talk!

Our partner is a leading Electronic Money Institution (EMI) licensed by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta. Operating across 140 countries and serving more than 25 industries, it provides multi-currency IBAN accounts, merchant solutions, and mass payment capabilities. All services are accessible through a single unified platform under one contract, making it an efficient solution for both domestic and cross-border payments.

The company is seeking a Customer Support Team Lead who will be instrumental in developing customer experience strategies, optimizing support operations, and cultivating a high-performance culture within the customer support team. This role offers the opportunity to directly impact service quality standards while leading a team of support professionals in a dynamic financial technology environment.

Main Responsibilities:

Team Leadership and Management:
– Lead, mentor, and inspire a team (currently consisting of L1 and L2 Customer Support Representatives) to achieve performance goals and deliver exceptional service
– Provide guidance, coaching, and ongoing training to the team members to enhance their skills and knowledge
– Foster a positive and collaborative team culture that emphasises accountability and a customer-centric approach
– Implement required staff rotations, hiring, and lay-offs based on updated performance metrics

Customer Experience Strategy:
– Identify opportunities to enhance the customer experience through innovative support solutions and process improvements
– Implement strict SLAs for customer service requests processing and develop
functional QA monitoring mechanisms
– Analyse customer feedback and support metrics to identify trends, internal issues, and areas for improvement

Operational Excellence:
– Oversee the day-to-day operations of the customer support team, ensuring timely and effective resolution of customer inquiries and issues in accordance with established SLAs
– Restructure the performance evaluation process (OKRs/KPIs) and align it with company goals
– Quality assurance and ongoing improvement
– Implement tools, technologies, and workflows to optimise support processes and enhance productivity

Cross-functional Collaboration:
– Collaborate closely with other departments, including product development via DTO, Sales/Account Management and Compliance to ensure a seamless customer experience across all touchpoints
– Overtake essential customer requests and inquiries from Compliance and Account Management teams
– Act as a customer advocate within the organisation, representing the customer’s voice in decision-making processes and product development initiatives

Mandatory Requirements:

– Experience in the FinTech industry is a must
– Experience in a similar managerial position on an international level
– Proven experience leading and motivating high-performing teams (5+ people)
– Ability to foster a positive and collaborative team culture
– Deep understanding of customer needs and expectations
– Ability to identify areas for improvement and implement innovative solutions
– Ability to develop and implement policies and procedures
– Proficiency in relevant software and tools (e.g., CRM systems, analytics tools)
– Financial and Business Acumen

We offer:

Empowerment Through Professional Development:
– Monthly investment in your English learning
– Yearly allocation for advancing your professional expertise

Make a Lasting Impact:
– Work on unique projects where your contributions can reshape company-wide processes

Flexible and People-Centric Culture:
– Days of paid vacation annually, with the flexibility to transfer unused days or receive compensation
– Days of paid sick leave annually, accommodating emergencies and medical needs
– Additional holidays aligned with your local calendar

Compensation & Incentives:
– Multiple payment options, including Private Entrepreneurship accounts or popular e-wallets

Position: Support Engineer 

Location: Remote (European Time Zone 🌍, Non-US)
Language: Fluent in English 🇬🇧
 

Key Responsibilities:

• Provide technical support to customers using Massive’s residential proxies for web scraping and data collection 🛠️🌐.
• Assist clients with proxy setup, troubleshooting, and optimizing their web scraping workflows using tools like Scrapy, Puppeteer, Playwright, and Selenium 💻🤖.
• Diagnose and resolve proxy-related issues, such as IP rotation, geo-targeting, rate-limiting, CAPTCHA solving, and request handling 📈.
• Collaborate with product and engineering teams to provide feedback and improve the Massive proxy platform based on customer needs 🤝🎯.
• Develop and maintain help articles, FAQ sections, and other resources to streamline the support process 📚.
• Provide ongoing customer success and best practice advice to help clients scale their data collection efforts 🚀.
• Write technical blog posts to share best practices, tutorials, and troubleshooting guides for web scraping and proxy usage ✍️💡.
• Run tests for technical blog articles, ensuring the solutions and techniques shared are effective and up-to-date 🔬📝.
• Monitor client satisfaction and proactively follow up to ensure issues are resolved and clients are maximizing their usage 🌟.
   

Skills & Qualities:
 

• 2+ years of experience in web scraping and working with proxy networks 🧑‍💻.
• Strong understanding of web scraping tools (e.g., Scrapy, Puppeteer, Selenium, BeautifulSoup) and HTTP protocols 🌍.
• Problem-solving mindset with the ability to troubleshoot and resolve technical issues quickly 🔧💡.
• Excellent communication skills — able to explain complex technical concepts clearly and concisely 💬🤝.
• Customer-centric attitude, focused on delivering top-tier support and building long-term relationships 📈.
• Self-motivated, proactive, and able to work independently in a remote environment ⚡💻.
• Experience writing technical blogs or knowledge base articles is a plus ✍️.
• Test execution skills, with a focus on ensuring content accuracy and relevance 🔬.
• Familiarity with residential proxies and experience in proxy-related roles is a plus 🛠️.
   

About Massive
 

At Massive, we provide a 100% ethically-sourced residential proxy network designed to scale your data collection with market-leading performance and pricing. Join us in helping clients across the globe unlock their web data potential!

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated HelpDesk Officer to join our team in Lviv!
 

What You'll get to do:
 

• Should have outstanding organization and communication skills;
• Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance;
• This position also requires mobility, international travel being necessary;
• Responsible for new employees onboarding - preparing the workplace, accounts, explaining basic internal company systems and redirecting to pertinent administrators for various access needs;
• Various internal platforms administration;
• Responsible for all IT related purchases (phones, laptops, desktops, monitors, printers and consumables, servers, upgrades, various software);
• Basic Printers, WAN and LAN maintenance (cleaning printers, replacing printer cartridges and clearing paper jams, replacing broken LAN cables or connectors);
• Keep track of and add to internal inventory systems of all new and existent IT equipment.

What You need to know:
 

Working knowledge of information technology infrastructure including:

• Various operating systems: Windows 10/11 and MacOS (basic Linux is a bonus); Android and IOS for mobiles.
• Basic Networking: TCP/IP, wired and wireless networks configuration, VPNs;
• PC Hardware configuration & diagnostic;
• Network peripherals: multifunctional printers, scanners etc;
• Networking services and protocols: DHCP, DNS, SMTP, IMAP, Pop3 (nice to have);
• Services: Windows Active Directory, Office 365 Administration;
• Previous Experience with a Service Desk Solution like Jira/Confluence/LanSweeper will be considered an advantage;
• Strong internal customer orientation;
• Strong improvement orientation;
• Excellent oral and written communication required in English;
• Computer Science, Electronics or similar.

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.
 

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

Ready to take the next step in your career with a fast-growing global FinTech team? 

We’re hiring a VIP Manager in Warsaw office and deliver top-notch service to our most valuable clients!
 

What you'll do:

• Build and maintain strong, personalized relationships with VIP clients in the binary options space
• Provide dedicated support via phone, email, and chat, ensuring quick and effective issue resolution
• Understand VIP clients’ trading needs, offer tailored guidance and promote platform features to maximize satisfaction and retention
• Coordinate with sales, product, and risk teams to deliver a seamless client experience and escalate concerns when needed
• Monitor VIP account activity to identify growth opportunities and prevent potential risks
• Manage VIP client onboarding, education, and continuous engagement programs
• Use CRM and internal tools to track interactions, feedback, and client preferences
• Collaborate with marketing to design exclusive VIP offers, bonuses, and events

What we’re looking for:

•  2+ years experience in VIP or key account management, ideally in binary options, trading, or FinTech
•  Excellent communication and relationship-building skills — fluent English (B2+) is a must
•  Strong understanding of financial products, binary options trading is a plus
• Proactive problem solver with a customer-first mindset
•  Comfortable working with CRM systems and analytics tools
• Ability to handle sensitive client data with confidentiality and professionalism
• Self-motivated, detail-oriented, and able to work effectively in an office environment

What we offer:

•  Competitive salary + performance-based bonuses 
•  Work onsite in our modern Warsaw office, Monday–Friday
•  Healthy work-life balance with supportive team culture

We are seeking a motivated Junior Customer Support Representative to become part of our team. You will be responsible for handling client requests in a professional manner, delivering high-quality support to English-speaking customers, and ensuring prompt and effective issue resolution.

Responsibilities:

• Respond to client inquiries in a timely and professional manner, identifying their needs and expectations
• Analyze customer data to offer informed recommendations and effectively resolve issues
• Address concerns related to products or services, identify root causes, and propose practical solutions
• Build and maintain long-term client relationships by delivering consistently high-quality service
• Establish rapport with clients, navigating challenging interactions with empathy and professionalism
• Collaborate with team members to achieve shared goals and contribute to overall success
• Ensure accuracy and quality in processing customer adjustments and service requests

Nice to have:

• Experience in customer support or service-oriented roles
• Familiarity with fintech products, services, or industry standards

Requirements:

• B2 level proficiency in both spoken and written English
• Confident computer skills and ability to navigate digital tools with ease
• Strong problem-solving skills with the ability to communicate solutions clearly and effectively, both verbally and in writing
• High attention to detail, accuracy, and time management
• Reliable and stable internet connection suitable for remote work

We offer:

• Compensation for tax expenses of private entrepreneurs in Ukraine
• Qualified assistance and support for Ukrainian private entrepreneurs
• 8 paid sick leave shifts per year
• 160 paid vacation hours per year
• Medical insurance after the probation period
• Compensation for professional education, language learning 
• Compensation for a sports subscription or sports equipment

Looking for a Junior Technical Support Representative to work on a Canadian hosting platform. 

Full-time, remote, long-term (equipment is provided)

Project Description:
Provide technical support for a major client offering hosting services to end-users. Support includes managing a shared hosting platform and assisting with issues related to email, web, databases, DNS, and control panels (in-house, cPanel, Plesk).

Work Schedule:
Mon–Fri, 23:30–08:30 (Ukrainian time)

Responsibilities:

• Respond promptly to customer requests
• Troubleshoot web, email, DNS, and database issues
• Assist with web platform applications
• Set up and troubleshoot mail clients and login/access issues
• Follow support procedures and update customers regularly
• Manage multiple active cases
• Provide Tier 1–2 support and escalate complex issues

• Create internal FAQs and guides

   

Requirements:

• Strong troubleshooting and logical thinking skills
• Customer-focused with great attention to detail
• Upper-Intermediate English (spoken & written)
• Familiarity with support workflows and escalation processes
• Basic knowledge of TCP/IP, DNS, HTTP/S, and networking
• Basic Windows & Linux command-line skills
• Ability to work night shifts

Ajax Systems is an international technology company and the largest developer and manufacturer of Ajax security systems with smart home capabilities in Europe. It’s a comprehensive ecosystem of 180 devices, mobile and desktop applications, and server infrastructure. Every year, we demonstrate exponential growth in both the size of our team and our global user base. Today, the company employs over 4,100 people, and Ajax devices protect 3.5 million users in more than 187 countries worldwide.

We are looking for a new team member to help us become even more effective! Behind the success and ambitions of our company stands a strong team of professionals. We are looking for a new player to join us and contribute to our growth!

Responsibilities:

• Provide administrative and/or technological support for contract administration, customer service, and order history management.
• Assist the Business Development Manager in driving sales.
• Register and forward contracts for the Business Development Manager, prepare presentations, work in 1C, and manage tasks using Jira.
• Oversee the process of delivering goods to customers in cooperation with logistics and production departments.
• Support he Business Development Manager in expanding and developing relationships with clients, as needed.
• Respond to customer inquiries.
• Build strong relationships with clients while maintaining high-quality customer service.

• Develop a deep understanding of all systems interacting with clients.

   

Requirements:

• Experience in working with 1C (a plus).
• Experience in export (a plus).
• Proficiency in English at the B2 level.
• Experience with Google Docs and MS Office.
• Experience with customer interaction and document management.
• Ability to work with numbers, attention to detail, and organizational skills.
• High level of responsibility.

• Ability to work well in a team and interact effectively with colleagues.

   

We offer:

• A dynamic team and a zero-bullshit culture.
• Flexible working hours at the office.
• Diverse projects and professional growth opportunities.
• English language lessons.
• Health insurance.

• Ajax security system kit (participation in the beta testing project—getting and testing new gadgets before their official release).

   

Join the Ajax Systems team to make Made in Ukraine synonymous with reliability!

💥About the Product:

Milliorize provides end-to-end platforms and services for the iGaming industry. Our focus is delivering Social Casinos with superior player experiences using gamification, customisation, and cutting-edge tech. Our solutions cater to the specific needs of any iGaming operator, creating an engaging environment for players. We are passionate about the future of iGaming and take pride in providing a competitive edge to our players.

💥About the Role

We are looking for a Customer Support Agent to join our SweepLuxe project, which specializes in customer support and customer’s payments. Knowledge of risk and fraud prevention will be considering as an assets.

☄️Type of cooperation: Full-time cooperation, remote. Working hours from 5:00 pm to 1:30 am CET, including a 30-minute break.

👨🏻‍💻Responsibilities

-Provide daily support to the players via chat, e-mails and phone.

-Troubleshoot players’ issues and work closely with the internal team to resolve any problems.

-Deliver accurate information about products and services.

-Collaborate with other teams to provide promotional offers and inform players about new game features and events.

-Follow up and ensure a high level of customer satisfaction.

-Document all customer interactions thoroughly in the internal system.

-Act as a voice of our players, collecting their feedback and communicating it to the relevant department for continuous product improvement.

-Assisting with customer onboarding process / Requesting and checking customers KYC documents.

-Process customer payments, along with any issues that arise from the transactions.

-Conducting customer profile research ( bonuses, deposits, transactions, betting, wagering).

✨Requirements

-2+ years of Customer support and payment experience in iGaming.

-Proven experience in customer support in Igaming.

-Experience working with tools like Talktwo and Sumsub.

-Experience working with customer payments requests.

-Experience working with payment tools, such as PIQ and payment providers, will be considered an asset.

-Fluent in English.

⚡️Nice to have:

-Experience working in Malta or Cyprus.

-Knowledge of risk and fraud prevention processes.

💫Who will you have the opportunity to meet during the hiring process (stages): HR interview, Tech Interview, Management interview

🌟Why Join Us?

• Be a part of a collaborative and innovative team.
• Work on impactful projects with a global reach.

• Opportunity to take ownership and implement your ideas to drive real results.

   

What we can offer you:

1. We have stable and highly-functioning processes — everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals.
2. You will have enough independence to make decisions that can affect not only the project but also the work of the company.
3. We are a team of like-minded experts who create interesting products during working hours, and enjoy spending free time together.
4. Do you have a friend who is currently looking for new job opportunities? Recommend them to us and get a bonus.
5. And what if you want to relax? Then we have 21 working days off.
6. What if you are feeling bad? You can take 5 sick leaves a year.
7. Want to spend the holidays with your loved ones?We offer 11 paid public holidays a year, so you can take time off and enjoy it with your family.
8. Investing in your growth?We’ll cover 50% of the cost for any professional courses, conferences, or training that help you advance your career.

A little more information that you may find useful:

• our adaptation period lasts 3 months, this period of time is enough for us to understand each other better;
• there is a performance review after each year of our collaboration where we use a skills map to track your growth;
• we really have no boundaries in the truest sense of the word — we have flexible working day, remote.

Join our team and help us build something amazing!💥
Send us your CV — we can’t wait to meet you!

We are currently looking for an experienced Technical Support Engineer L3.  

If you are passionate about finding and solving problems, have a passion for working with customers, and are willing to learn new technologies and methods, then welcome to MaxBill!

Responsibilities:

• Interacting with customers for corrections, maintenance and support;
• Troubleshooting of software products;

• Implementation, deployment and support activities for billing and customer service software: CRM, billing and rating.

   

Candidate requirements:

• Minimum 3 years of experience in computer/software problem solving or bug detection;
• Experience in software troubleshooting;
• Experience in creating SQL queries;
• Ability to quickly learn and understand the entire system, both server and client side, to troubleshoot issues;
• Strong problem solving/investigative skills;
• Bachelor’s degree or equivalent (or higher) in Computer Science or similar field;

• Fair upper-intermediate level of English.

   

Will be an advantage:

• Experience with Oracle;

• Experience in QA or developer positions.

   

Working with MaxBill, you will receive:

• 20 working days of annual vacation per year, plus paid public holidays.
• Provision of sick/personal leave.
• Paid trainings, conferences, seminars, and certification courses, classes in English.
• On-the-job mentoring program to learn from experienced colleagues.
• The possibility of remote work and a flexible schedule.

Responsibilities:
    •    Verifying, configuring, and launching payment methods on projects;
    •    Testing methods, analyzing log files, and identifying issues based on test results;
    •    Enhancing payment methods on the platform side: configuring how payment methods appear on project pages;
    •    Creating and setting up payment system connection channels;
    •    Communicating with second-line support on issues they can’t resolve, analyzing problems, and offering solutions;
    •    Collaborating with the internal development team: writing technical specifications for method improvements and/or bug fixes, setting tasks, and testing results;
    •    Distributing traffic among payment methods and configuring cascading payment method systems;
    •    Other tasks related to payment methods.

Requirements:
    •    1+ year of experience as a Project Manager, Account Manager, or Payment Manager;
    •    Attention to detail;
    •    Analytical and mathematical mindset;
    •    Willingness to learn and grow in a new field;
    •    English proficiency at A2 level or higher;
    •    A big plus: experience as a Technical Manager, Payment Support, or Client Support.

N-iX is looking for a Lead Support Engineer to join our team. Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts. 

N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America. 

Requirements:

• 4+ years of Java development experience (JAVA 8)
• Strong knowledge of AWS services (Lambda, Redshift, SNS, SSN, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3)
• Experience with non-relational databases (DynamoDB)
• Experience in technical support (issues troubleshooting)
• Leadership background
• Upper intermediate English level
• Excellent communication skills
• Strong analytical skills
• Readiness to have business trips abroad

Would be a plus:

• Experience with Angular 10+ for UI development
• Knowledge of RDBMS (MySQL or PostgreSQL)
• Experience with OpenSearch (or alternatives like Elasticsearch, etc)
• NodeJS development experience

Responsibilities:

• Lead the team of support engineers
• Own support tickets and conduct troubleshooting within the existing tools and services
• Investigate Technical Issues: report problems and bugs, identify the issue’s root cause, and describe the issue’s symptoms
• Assess an issue’s scope and propose a solution
• Work with internal cross-functional teams to figure out technical problems
• While solving technical issues, demonstrate a deep understanding of the product value and communicate it clearly to technical and non-technical audiences
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
• Document support ticket resolution and apply these fixes for customers

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers