Jobs Customer/Technical Support

Role Overview:

As a Senior Networking Automation, you will be crucial in ensuring the quality of our cutting-edge networking products, including switches, routers, and network packet brokers.  

Requirements:

• Experience in the networking industry, specifically with configuration of switches and routers.
• In-depth understanding of networking technologies, protocols, and architectures, including L2/L3 and protocols like ARP, VLAN, STP, IGMP, BGP, SNMP etc. 

• Proficiency in Python and experience with other scripting languages.

   

Key Responsibilities:

• Testing software for routers.

• Developing test plans and conducting manual and automated tests.
  Writing scripts for testing (Python).

   

We are looking for an energetic and driven Junior Technical Support to join CentroBill, eager to grow their skills and apply them in a dynamic environment. If you're passionate about personal development and hands-on learning, this is the perfect opportunity for you!

Who are we?  

CentroBill is an information technology company established in 2012. We empower global merchants to accept payments through debit cards, credit cards, and alternative payment methods. 

Our project offers a seamless integration with a variety of Credit Card Acquirers, Payment Service Providers, and Alternative Payment Methods through a unified API. We primarily serve the European, North American, and LATAM markets.

What you’ll be working on:

• Provide dedicated payment processing integration support to all types of merchants;
• Understand API system architecture (at a high level);
• Work with transaction logs (JSON/XML) and internal & external dashboards for transaction verification;
• Use troubleshooting techniques to identify the root causes of the merchant issues and resolve them;
• Communicate with merchants regarding their requests using different channels: email, Jira, TG, Slack, Teams;
• Investigate technical issues and promptly escalate concerns to the senior engineers if needed;
• Work together with other teams in order to mitigate vulnerabilities and resolve complex merchant’s requests.

About you:

• Recent graduate or last-year student of national universities; 
• Excellent written and verbal communication skills, ability to express thoughts logically; 
• Pattern recognition abilities and excellent memorizing skills;
• Fluency in English both spoken and written; 
• Enthusiasm and passion for making our partners happy.

Nice to have:

• Basic programming skills in PHP or Python; 
• Knowledge of different types of APIs, web protocols and services. 

Why work with us? 

• Comprehensive benefits package.
• Comfortable office in Kyiv with Starlink and electric generator.
• Flexible working hours and hybrid work options.
• Access to the latest tools and technologies.
• Opportunities for professional development and career advancement.

Hi!
We're excited to introduce you to Softsich! 
We are looking for an energetic and client-oriented VIP Support Manager who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service - this role is for you!

Key Responsibilities:

• Providing excellent customer service via online chat and email.
• Handling customer inquiries, including questions related to registration, bonuses, transactions, and other technical aspects.
• Supporting customers in resolving issues and conflict situations through effective communication and finding optimal solutions.
• Ensuring high-quality service in full compliance with internal procedures and service standards.
• Additionally motivating customers to make deposits and increasing brand retention.
   

Our Ideal Candidate Has:

• 1+ year of experience as a VIP / Customer Support Representative in the marketing industry.
• English level: Upper-intermediate+ 
• Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar.
• Understanding of the marketing industry - basic knowledge of game rules, bonus systems, technical features, and responsible gaming principles.
• Strong problem-solving skills - the ability to analyze situations and quickly find effective solutions for customer issues.
• Excellent communication and teamwork skills.
• A high sense of responsibility and the ability to thrive in a fast-paced environment.
   

What we offer:

• Flexible schedule and freedom to choose your work format: remote or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations -  in progress).
• A team where it’s easy to ask questions, learn, contribute, and be yourself.
• Coverage for professional events, training, and certifications.
• Team buildings, birthday gifts, and a community that truly cares.
• Zero business ties with the aggressor country - and we’re proud of that.
   

Send us your CV now to learn more!
 

About us:

PRNEWS.IO is a global content marketing platform that connects brands with media outlets around the world. Headquartered in Northern Europe, we empower international brands to gain media exposure while helping news publishers monetize their content. Our clients are located all over the world, including Europe, the US, and Asia, with a growing strategic focus on expanding our presence and market share in the United States.

At PRNEWS.IO, you'll join a dynamic, international team that thrives in a fast-paced environment and shares a passion for global communication. We operate based on four core values:  ambition, innovation, credibility, and cooperation. And we believe in aligning our work with purpose. These values define who we are and who we strive to become.
 

About the role:

The Customer Support Specialist plays a central role in ensuring operational excellence in Sales, and delivering a high-quality client experience. Acting as a bridge between Customer Success, SDRs, Sales Executives, and other cross-functional teams, you will be responsible for resolving client inquiries, supporting seamless campaign execution, and maintaining the highest standards of service across all touchpoints.

In this role, you will work closely with Sales and Customer Success to ensure that every client receives timely, accurate, and proactive support. You will help clients navigate the platform, troubleshoot issues, optimize processes, and contribute to stronger retention and revenue outcomes.

This position offers full remote flexibility and the opportunity to grow within a fast-scaling, forward-thinking global organization.

Key requirements:

• 1-2 years of Customer Support experience (in online advertising or digital services)
• Experience in international Sales is a plus!
• Strong communication skills to work comfortably with chats, calls and personalized email correspondence
• Proficiency in business English at a high level, both spoken and written - and knowledge of other languages is welcomed
• Positive attitude and flexibility to change (driven by our growth in different geographic markets)

• Sincere curiosity to learn new trends

   

Main responsibilities:

• Support clients in achieving the best possible results using the platform.
• Advise clients on new products, services, promotions, and special offers to maximize their success.
• Build and nurture long-term, mutually beneficial relationships with clients.
• Alongside Sales Retention Team, conduct regular health checks on your client portfolio, identifying potential challenges and proactively addressing any issues.
• Meet or exceed sales targets and key performance indicators (KPIs).
• Maintain accurate and up-to-date client records in the CRM, ensuring all communications are properly logged.
• Collaborate closely with Sales and Marketing team members to enhance results and share best practices.
• Proven sales expertise and a strong understanding of customer needs; proactive mindset with a willingness to contribute ideas, improve processes, and drive innovation.
   

We offer:

• Competitive compensation package with performance-based bonuses
• A vibrant team of professionals with diverse expertise and backgrounds
• Unique career development opportunities and room for professional growth
• Paid annual leave and a supportive work environment

About us:

PRNEWS.IO is a global content marketing platform that connects brands with media outlets around the world. Headquartered in Northern Europe, we empower international brands to gain media exposure while helping news publishers monetize their content. Our clients are located all over the world, including Europe, the US, and Asia, with a growing strategic focus on expanding our presence and market share in the United States.

At PRNEWS.IO, you'll join a dynamic, international team that thrives in a fast-paced environment and shares a passion for global communication. We operate based on four core values:  ambition, innovation, credibility, and cooperation. And we believe in aligning our work with purpose. These values define who we are and who we strive to become.
 

About the role:

We are looking for a detail-oriented and technically proficient Data Specialist to join our Sales Team. The Data Specialist will play a critical role in managing and improving the accuracy of our lead data. This position involves working closely with company leads data, investigating and verifying information about leads and suppliers, and maintaining our CRM system. The ideal candidate will have strong analytical skills, be proficient with Excel, Google Sheets, and CRM tools, and be meticulous with data management.

Location: Office based (Mykolayiv) or remotely from any location (if you are not based in Mykolayiv)

Key Responsibilities

Lead Data Management:

• Research and verify information about leads and companies using various tools and online resources.
• Accurately record and update prospect information and qualification details in the CRM system.
• Identify and correct errors in contacts’ information within the CRM.

Data Entry and Maintenance:

• Manage and update dashboards with relevant company and contact information.
• Ensure all data entered in CRM is accurate, complete, and up-to-date.
• Handle large datasets and perform data cleansing as necessary
• Adding leads from spreadsheets and chats into CRM

Lead Qualification:

• Qualify leads based on predefined criteria to determine their suitability for further engagement by the sales team.
• Provide insights and recommendations based on data analysis to improve lead management processes.

Key requirements:

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field is preferred.
• English level Intermediate or higher
• Previous experience in data management, lead management, or a similar technical role.
• Familiarity with CRM software and data management tools.
• Proficiency in Excel, Google Sheets, and other spreadsheet software.
• Strong analytical skills.
• Excellent attention to detail and accuracy in data entry.
• Ability to handle large datasets and perform data cleaning and validation.
• Ability to manage multiple tasks and meet deadlines.
   

We offer:

• Competitive compensation package with performance-based bonuses
• A vibrant team of professionals with diverse expertise and backgrounds
• Unique career development opportunities and room for professional growth
• Paid annual leave and a supportive work environment

About us:

PRNEWS.IO is a global content marketing platform that connects brands with media outlets around the world. Headquartered in Northern Europe, we empower international brands to gain media exposure while helping news publishers monetize their content. Our clients are located all over the world, including Europe, the US, and Asia, with a growing strategic focus on expanding our presence and market share in the United States.

At PRNEWS.IO, you'll join a dynamic, international team that thrives in a fast-paced environment and shares a passion for global communication. We operate based on four core values:  ambition, innovation, credibility, and cooperation. And we believe in aligning our work with purpose. These values define who we are and who we strive to become.
 

About the role:

We are looking for a detail-oriented and technically proficient Data Specialist to join our Sales Team. The Data Specialist will play a critical role in managing and improving the accuracy of our lead data. This position involves working closely with company leads data, investigating and verifying information about leads and suppliers, and maintaining our CRM system. The ideal candidate will have strong analytical skills, be proficient with Excel, Google Sheets, and CRM tools, and be meticulous with data management.

Location: Office based (Mykolayiv) or remotely from any location (if you are not based in Mykolayiv)

Key Responsibilities

Lead Data Management:

• Research and verify information about leads and companies using various tools and online resources.
• Accurately record and update prospect information and qualification details in the CRM system.
• Identify and correct errors in contacts’ information within the CRM.

Data Entry and Maintenance:

• Manage and update dashboards with relevant company and contact information.
• Ensure all data entered in CRM is accurate, complete, and up-to-date.
• Handle large datasets and perform data cleansing as necessary
• Adding leads from spreadsheets and chats into CRM

Lead Qualification:

• Qualify leads based on predefined criteria to determine their suitability for further engagement by the sales team.
• Provide insights and recommendations based on data analysis to improve lead management processes.

Key requirements:

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field is preferred.
• English level Intermediate or higher
• Previous experience in data management, lead management, or a similar technical role.
• Familiarity with CRM software and data management tools.
• Proficiency in Excel, Google Sheets, and other spreadsheet software.
• Strong analytical skills.
• Excellent attention to detail and accuracy in data entry.
• Ability to handle large datasets and perform data cleaning and validation.
• Ability to manage multiple tasks and meet deadlines.
   

We offer:

• Competitive compensation package with performance-based bonuses
• A vibrant team of professionals with diverse expertise and backgrounds
• Unique career development opportunities and room for professional growth
• Paid annual leave and a supportive work environment

Where high-stakes experience meets human-first communication.

VIP — it’s not “support.” It’s working with a limited pool of top-tier players where attention, accuracy, and genuine human connection matter.
If you enjoy meaningful conversations, reading signals, and treating every detail with care — this role is for you.

🎯 What You’ll Be Doing

1. Managing VIP Players

• Daily communication via chat & email (EN)
• Warm, personal messages and soft-touch engagement
• Celebrations, check-ins, answering questions, and guiding players through their journey

2. Working With Bonuses

• Issuing SC/FS within clear, structured limits
• Keeping accurate records of every decision
• Following the no–double-subsidizing policy

3. Player Monitoring & Activity Tracking

• Watching for purchase patterns, drops in activity, and unusual behavior
• Handling players across Tier 4 → Tier 1
• Updating player profiles, adding notes, preferences, and risk insights

4. Anti-Abuse & Anti-Fraud Awareness

• Spotting red flags early
• Avoiding bonus allocation to questionable accounts
• Escalating suspicious cases to Head of VIP / Compliance

5. Cross-Team Collaboration

• Passing cases to Support, Finance, Compliance when needed
• Following internal VIP flows smoothly and consistently
   

🌟 What We Expect From You

• Excellent, calm, and clear communication with players
• English at Upper-Intermediate level or higher — confident written communication in EN
• Ownership of your decisions and actions
• Strong attention to detail — especially in text
• Desire to grow beyond simple ticket handling
• Openness to learning the VIP style: tone, communication, tier logic
• Confidence and stability when working with high-value players
   

💚 What We Offer

• Higher financial motivation compared to support roles
• Competitive salary with potential to grow as you take on more responsibility
• A role where your decisions directly influence VIP retention and revenue
• Structured schedule:
  • Start: 5/2, 8-hour shifts + 1-hour break
  • Later: possible transition to 2/2, 12-hour shifts

Join JustMarkets — a Global CFD Broker — as a Customer Support Specialist, while working closely with our clients to ensure they receive the right products and will have an opportunity to deep dive in the world of investment.

If you want a fast-growing industry, flexible work, and a role where you actually learn — this is it.
Good English, clear communication, and curiosity matter most.

Work from anywhere. Grow with a supportive team. Stay close to investment trends (even if you’re new to them).

What you’ll do

• Support English-speaking customers via chats, emails and callbacks 
• Explain things in a clear and friendly way
• Solve issues using well-documented processes (and team support)
• Keep customer info updated and accurate
• Suggest improvements when you see ways to make things smoother

You’ll be a good fit if

• You have at least some experience in customer-facing roles (support, retail, hospitality, volunteering, tutoring — anything involving communication)
• Your English is around B2 or higher
• You value empathy, patience, and clear communication
• You learn quickly and like understanding how things work
• You’re reliable, organized, and attentive to detail

Nice to have

• Interest in fintech or digital products
• Experience with CRM or ticketing tools

What we offer

• A friendly and supportive team culture
• Structured onboarding and mentoring
• Real growth opportunities
• Medical insurance after probation
• Compensation for courses and language learning
• Gym membership or sports equipment reimbursement
• Paid 10 sick leave shifts and 160 paid vacation hours per year
• Full support with private entrepreneur setup and tax compensation
   

At Kombine Tech, we're all about creating an ecosystem that thrives on innovation and teamwork. 
We're working with the iGaming industry, driving both B2B and B2C projects to success.
Our secret? Ambitious and proactive teams that combine their talents with our internal expertise to reach extraordinary goals.
 
We're on the lookout for a dynamic VIP Support Manager to join our ever-growing team. If you're passionate, motivated, and ready to make a difference, we want to hear from you!
 
What We’re Looking For:

• Fluent English speaker (Advanced level);
• Upper-intermediate French or German is a significant plus;
• Experience in the iGaming niche;
• Experience working with VIP clients (chats/calls);
• Knowledge of the Canadian Market or Tier 1 is a plus;
• Ready to communicate with VIPs over the phone.

What You’ll Be Doing:

• Communicating with VIP players through chats and calls;
• Getting to know our key VIP players and understanding their needs;
• Building strong relationships that last;
• Keeping VIP users in the loop about cool promotions and offers;
• Sharing valuable feedback and ideas with the team.

Why You'll Love Working With Us:

• Work from anywhere (yes, we’re all about remote work);
• Competitive salary in USD;
• Top-notch equipment provided for your job;
• No micromanagement – we trust you to do your best;
• Opportunities for fast-tracked career growth;
• Be part of one of the most exciting industries out there!
   

If you’re excited to take on new challenges and be a part of a vibrant team, we can’t wait to meet you. Apply now and let's build something amazing together!

LuckyStart.com is a leading online casino operating on the Softswiss platform, catering to high-value players in Tier 1 geographical regions. We pride ourselves on offering an exceptional gaming experience and personalized service to our VIP clientele.

Arabic and English is a must.

📝 Job Summary:

As a Casino Customer Support Manager, you will be the first point of contact for our players, ensuring an exceptional customer experience. You’ll handle player inquiries, resolve complaints, and assist with account-related issues through various communication channels, including live chat, email, and phone. Your goal is to maintain player satisfaction and loyalty by providing prompt, professional, and knowledgeable assistance.

🎯 Key Responsibilities:

• Respond to player inquiries via live chat, email, and phone in a timely and professional manner
• Assist with account-related questions (e.g., login issues, verification, deposits/withdrawals, bonuses)
• Investigate and resolve player complaints or issues, escalating when necessary
• Ensure compliance with responsible gambling and anti-money laundering regulations
• Provide feedback to management regarding common issues and player suggestions
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments (Payments, Fraud, VIP, etc.) to resolve complex cases
  Stay updated on promotions, game updates, and policy changes
• Promote responsible gaming practices and ensure players receive appropriate support
  
   

🔍 Requirements:

• Arabic and English is a must.
• Previous experience in customer service in iGaming, preferably in a soft swiss online casino,
• Excellent communication skills in English (additional languages a plus)
• Strong problem-solving skills and attention to detail
• Ability to remain calm and professional under pressure
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Familiarity with CRM tools, live chat systems, and support ticketing platforms
• Understanding of gambling regulations and responsible gaming best practices (preferred)

✨ Desirable Skills:

• Experience with iGaming platforms (e.g., SoftSwiss)
• Knowledge of payment systems (e-wallets, cards, crypto, etc.)
• Multilingual is a plus however English B2 / C1 and above is a must
• Customer-focused mindset with a passion for gaming

🎁 Benefits:

• Competitive salary 
• Flexible work schedules
• Remote working
• Fun, dynamic, and multicultural work environment

Requirements:

- Experience in a similar position for 2 years;
- Experience with MDM solutions;
- Understanding of network technologies (TCP/IP, DHCP, DNS,VPN);
- Experience with OS (MacOS, Windows at administrator level, Linux at basic level);
- Basic experience with Google Workspace or Microsoft365;
- Experience with ticket system and wiki;
- Experience with deployment tools;
- Installation, configuration, and troubleshooting software;
- Experience with modular repair;
- Experience with inventory systems;
- English B1.
 

Responsibilities:

- Setup and support of office corporate network;
- Maintenance of office computers and office equipment;
- Assets management;
- Providing technical support to the company's employees, including remote ones;
- Manage MDM, credentials, group policies, and access rights.

Technical Stack:

- MDM solutions
- Apple Business Manager
- Google Workspace
- Jira
- Confluence
- VPN solutions
- Windows
- MacOS
- Access Control Systems

Our benefits to you:
- An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more

- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

- Modern corporate equipment based on macOS or Windows, and additional equipment is provided

- Paid vacations, sick leave, personal event days, days off

- Referral program - enjoy cooperation with your colleagues and get a bonus

- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues

- Free internal English courses

- Yoga classes to help you stay active and energized

- In-house Travel Service

- Multiple internal activities: online platform for employees with quests, gamification, presents, and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays

- Corporate events, team building

Warmy.io is an AI-powered email warm-up and deliverability platform trusted by businesses around the world to land emails in inboxes - not spam. With customers in over 100 countries, we're scaling fast and building a global brand. Our mission? Make sure your outreach is heard.
 

We are seeking two highly motivated and customer-oriented Onboarding Specialists to join our team. In this role, you will be responsible for guiding customers through their first month with Warmy. You will ensure a smooth onboarding experience for customers, addressing their needs and helping them get the most out of our service.

🎯Key Responsibilities:

• Conduct multiple onboarding calls with new customers, providing support throughout the first month.
• Manage customer communications via email and WhatsApp, answering any questions or concerns.
• Send and assist customers with the onboarding canvas to facilitate the setup process.
• Set up new customer accounts, ensuring they are correctly configured for their needs.
• Provide ongoing support, ensuring all customer queries are answered promptly and professionally.
• Foster positive relationships with customers to enhance their experience and ensure long-term success.

✅ Requirements:

• Strong English communication skills, both written and verbal.
• Previous experience in customer support or customer success within a B2B SaaS environment.
• Ability to handle customer inquiries efficiently and with a positive, solution-oriented attitude.
• Proficiency in using communication tools such as email, WhatsApp, and Hubspot
• Excellent problem-solving skills and attention to detail.
• Ability to manage time effectively and handle multiple tasks.
• Highly empathetic, patient, and customer-focused.

✅ Preferred Skills:

• Experience in onboarding or training customers.
• Familiarity with Warmy or similar email deliverability tools is a plus.

🚀 What We Offer

• Completely remote position
• Comfortable shifts (Shift 1: 10:00 AM - 6:00 PM; Shift 2: 4:00 PM - 12:00 AM)
• Competitive compensation
• Opportunity to contribute to a fast-growing SaaS startup
• Access to tools, courses, events, and conferences
• A chance to own the Onboarding Specialist function and grow into a senior/lead role

🧲 Sound like you?
 

If you're passionate about building clean, scalable Onboarding specialist experiences and want to work in a fast-moving startup environment, we’d love to hear from you.

📩 Apply now and help us build a world-class WordPress foundation for everything we do.

We are looking for a tech-savvy Specialist for a long-term outstaff project. Our partnership with this client has been ongoing for over 2 years, ensuring a stable and well-established work environment.

Key Highlight: Support is strictly text-based (chat and email). No phone calls or video meetings with customers.

Work Schedule & Conditions:

• Schedule (Kyiv Time / UTC+2):
  • January – February: 09:00 – 16:00, 5 days a week (Mon–Fri).
  • March: 07:00 – 14:00, 7 days a week (Project peak phase).
• Tech Stack: Express, Vue, Mongo, Redis, AWS.
• Onboarding: Comprehensive mentorship and documentation provided (all hours are billable).
• FTE for a Ukrainian company

Role Overview:

We are looking for a tech-savvy specialist who can independently troubleshoot issues and escalate them to the development team only when necessary. This role requires a proactive self-starter who is willing to invest time in deeply understanding the platform and delivering high-touch customer support. Ideally, the candidate has formal education or hands-on experience in computer programming, IT systems, or related fields. We see the greatest value in support specialists who are comfortable providing hands-on technical assistance, including reproducing issues, working with system diagrams and technical documentation, and, when needed, reviewing the codebase or using network and diagnostic tools.

Key Responsibilities:

1. Customer Support:

• Serve as the first point of contact for clients for customer inquiries, technical issues, and support requests via various channels, including chat, email.
• Respond promptly and professionally to customer queries, providing accurate information and helpful solutions.
• Troubleshoot and diagnose software-related problems reported by customers, assisting them in resolving issues effectively.
• Utilize diagnostic tools to identify whether the issue lies in the Frontend (Vue.js), Backend (Express), or Database (MongoDB/Redis) layers.

2. Issue Resolution:

• Investigate and analyze customer issues, working closely with the customer support manager, product team, and development teams to escalate and resolve complex technical problems.
• Document and track customer interactions and issues in a ticketing system, ensuring all cases are accurately recorded and monitored for timely resolution.
• Ensure that all customer support activities align with established service level agreements (SLAs) and quality standards.
• Perform initial codebase reviews and log analysis within the AWS environment to provide developers with actionable data.

3. Customer Relationship Management:

• Build and maintain strong relationships with clients, ensuring their ongoing satisfaction with our software products and services.
• Proactively engage with customers to gather feedback, identify areas for improvement, and communicate their needs to the relevant internal teams.

4. Product Knowledge and Training:

• Develop a deep understanding of our software products and stay up-to-date with new features and enhancements.
• Provide customers with product training, guidance, and best practices to maximize their software experience and optimize usage.
• Create and maintain internal technical documentation for the knowledge base.

5. Continuous Improvement:

• Identify recurring issues or patterns in customer inquiries and collaborate with the Customer Support Manager to implement process improvements and updates to enhance the overall customer experience.

—----

Start date - asap

Experience - Tech Stack: Express, Vue, Mongo, Redis, AWS.

We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
 

Requirements:

- Minimum 1+ year of experience in customer support within the iGaming industry (mandatory)
- Written English proficiency at B2 level or higher
- Willingness to work shift schedules, including night shifts, weekends, and public holidays
- Ability to stay focused in a multitasking environment
- Strong attention to detail and strict adherence to instructions
 

Responsibilities:

- Providing customer support via live chat and email
- Handling players’ inquiries, requests, and complaints
- Identifying complex or sensitive cases and escalating them to the relevant departments
- Ensuring compliance with internal quality standards and communication guidelines
- Working according to the assigned schedule and meeting individual KPIs
 

Working conditions:

- We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
- We offer unlimited vacation days, and we provide sick leave of paid.
- We are ready to offer relocation support for candidates.
- A competitive compensation that values the skills and experience you bring.
- Employee referral bonus and gifts for your special days.
- Financial support in 50% for learning expenses to help you in your professional growth!
- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

Description:

We are looking for people who thrive in a fast-paced, solutions oriented and creative environments. The Software Support Engineer is a focal point within our software organization for customer support activities related to the Matrix Select software system. Specifically, in this role, the individual(s) will provide remote and field support to customers and operations teams for the installation and configuration of the system. The Software Support Engineer will work proactively and in response to ad-hoc support calls to ensure the software system is running properly in the production warehouse automation environments of our customers. The team will also develop and maintain support driven applications for use in those same environments.
 

Requirements:
 

• Linux exposure is required.
• Work with logs is required.
• Experience in troubleshooting is required.
• Writing simple SQL queries.
• PowerShell/python/Bash scripting experience is a plus.
  GitLab experience, a plus.
• Working knowledge of Windows O/S configuration is desired.
• Working knowledge of Windows User and Account management is a plus.
• JIRA experience, a plus.
• Ansible and Kubernetes experience is desired.
• Written and speaking English on upper intermediate level
• Readiness to late hours schedule
  
  Job responsibilities:
   
• Provide escalation support for short-term problem resolution activities.
• Perform direct coding and validation activities for support tools.
• Create documentation of system-level functionality from a support perspective.
• Gather information about the needs of the customers and the capabilities/usage of the underlying software components to drive product improvement activities within software engineering in a proactive manner.
• Works under pressure in restoring high-priority systems to operations.
• On call shift hours.
   

Schedule after probation period:

Sunday through Thursday 2pm US EST to 11pm US EST OR Tuesday through Saturday 2pm US EST to 11pm US EST