Jobs

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

HOW WE WILL KEEP YOU SMILING

• We provide paid vacation days and paid sick leave benefits.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

Hi!
We’re excited to introduce you to Softsich!

We are looking for an energetic and client-oriented VIP Support Manager who will become a trusted partner to our most valuable customers. If you’re great at building trust, offering personalized solutions, and delivering premium service — this role is for you!

Key Responsibilities:

• Providing excellent customer service via online chat and email.
• Handling customer inquiries, including questions related to registration, bonuses, transactions, and other technical aspects.
• Supporting customers in resolving issues and conflict situations through effective communication and finding optimal solutions.
• Ensuring high-quality service in full compliance with internal procedures and service standards.
• Additionally motivating customers to make deposits and increasing brand retention.

Our Ideal Candidate Has:

• 1+ year of experience as a VIP / Customer Support Representative in the marketing industry.
• SoftSwiss BackOffice work experience
• English level: Upper-intermediate+
• Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar.
• Understanding of the marketing industry — basic knowledge of game rules, bonus systems, technical features, and responsible gaming principles.
• Strong problem-solving skills — the ability to analyze situations and quickly find effective solutions for customer issues.
• Excellent communication and teamwork skills.
• A high sense of responsibility and the ability to thrive in a fast-paced environment.

We offer:

• A flexible schedule and remote format, or offices in Warsaw/Kyiv — you choose.
• 24 paid vacation days, sick leave, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team-building events, and a warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send us your CV now to learn more!

What you’ll do

• Handle live chat and email support for both platforms.
• Hit strict SLAs: shop.tapin.gg < 30s first response; tapin.gg < 3 min first response.
• Resolve issues with empathy—make customers feel heard and cared for.
• Write professional, typo-free English replies and clear internal notes.
• Proactively follow up, escalate when needed, and go above & beyond to create fans.
   

What we’re looking for

• 1–3 years in customer support (gaming or marketplaces a strong plus).
• Fast typing speed, strong written English, calm under pressure.
• Ownership mindset; customer-first judgment; flexible across time zones and tools.
   

Why Tapin

• Gaming-focused team.
• Real impact on the player experience.
• Growth opportunities as we scale.
   

How to apply

Reply here with:

1. A short note on which games you currently play.

2. Your answer to the following questions:
   Q1: Imagine you’re handling 10 live chats at the same time. How would you prioritize and structure your responses to make sure each customer feels heard and supported?
   Q2: A frustrated customer reaches out, upset about a delayed order and threatens to stop using Tapin. Walk us through, step by step, how you’d handle this situation to both de-escalate their frustration and keep their trust.

   Q3: A buyer reports that the account they purchased on shop.tapin.gg was taken back by the seller a week later and they lost access due to 2FA or a password reset. How would you investigate and handle this situation to protect the buyer, communicate clearly, and prevent seller abuse while balancing fairness to both buyer and seller?

   Q4: Delayed delivery is the most common customer complaint. How would you handle a customer who has been waiting much longer than expected for their product while the seller is unresponsive? What steps would you take immediately, and what proactive communication would you send the customer?

   Q5: A customer buys an account and then messages support saying they can’t figure out how to link it properly to their PlayStation or Xbox. How would you assist them step by step, ensuring they feel guided and confident in using their purchase?
    

Interview process

Candidates can expect:

1. Written support scenarios (respond to mock customer tickets to show empathy, clarity, and tone).
2. Typing speed check (to ensure you can meet strict SLAs).
3. Short live chat simulation (handling multiple messages quickly and professionally).
4. Final call with the team to review experience, judgment, and fit.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a project in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we’ve managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%. Our client provides high-quality printing services on many different surfaces — like clothes, cups, walls, and more.
 

In this role, you would join our support team, helping German-speaking customers. You will answer questions, give product information, and help with their orders. This is a long-term and stable job in a fast-moving company that focuses on quality. Their tech-driven approach ensures efficient logistics and a seamless online buying experience. We are currently seeking a Customer Support Specialist for German Desk (6-month contract).
 

You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading! 

Your future responsibilities include:

• resolving all inbound and outbound support requests according to our internal guidelines
• support work via e-mail, chat and phone
• escalating tickets to mentors and team leaders if necessary
• giving feedback on processes and ideas to improve customer satisfaction
• special tasks optional for experienced agents (e.g. Social media support, reputation management, …)

Needed experience & skills:

• Proficiency in the German language (C1), as well as fluency in the English language B2 level, is required.
• Promising multitasking abilities to keep up with the pace of our dynamic workplace.
• The confidence and independence to manage your time effectively while collaborating seamlessly with your colleagues.
• The ability to work with minimal supervision, allowing you to bring your unique talents to the table.
• Strong computer skills to keep up with our technology and processes.
• An ability to thrive in a fast-paced environment where challenges are met with a smile and a can-do spirit.

📍 Format: Remote, Full-time (08:00–20:00 GMT+3, day shift)
💼 Company: PointPay - global crypto services ecosystem (Exchange, Wallet, Payment System, Launchboard)

🔹 Requirements

• 3+ years in customer support
• 1+ year in crypto/web3 (huge plus)
• English C1+
• Experience in Google Sheets (reports, formulas)
• Customer care orientation
• High writing grammar and attention to detail

🔹 Responsibilities

• Customer support via Intercom
• Managing and auditing user accounts
• Manual transactions
• Reporting

About the Role

We are expanding our Compliance & Legal Department and seeking a detail-oriented Compliance Support Specialist.
 

In this role, you won’t be testing software — instead, you’ll be conducting operational checks and controlled transactions on high-risk merchant websites (online gaming, betting, crypto services).
 

Your work ensures that business models, payment processes, and compliance requirements match reality.

This is an entry-level role — ideal for those who want to start a career in compliance, AML/KYC, or fintech operations.

Key Responsibilities

• Conduct compliance checks via controlled purchases on assigned merchant websites.
• Register accounts, complete transactions with company-provided funds, and document each step (screenshots, confirmations, reports).
• Prepare structured reports for the Compliance & Legal Department.
• Escalate any irregularities or suspicious activities.

Requirements

• No prior professional experience required — full training provided.
• Strong attention to detail, accuracy, and responsibility.
• Ability to follow step-by-step instructions and meet deadlines.
• Confident computer and web user.
• Basic English reading comprehension (B1–B2).
• Familiarity with online gaming, betting, or crypto services will be an advantage.

What We Offer

• Entry point into compliance & legal operations in an international financial services group.
• Full training, ready-made guidelines, and team support.
• Competitive pay (fixed rate or per-check basis).
• Career path toward Compliance, AML/KYC, and Legal roles.

Join Breeze as a Customer Support Specialist and be the first point of contact for our users. In this role, you’ll provide exceptional support to our users during the night shift (21:00–06:00 CET), contributing to user satisfaction, retention, and overall engagement with the product.

Who We Are:

Our mission is to provide access to tools for deep self-discovery. Our product, Breeze, empowers over 14 million users with:

• Self-discovery tests that help reveal your true essence.
• A personalized routine plan to help find daily happiness and foster useful habits.
• Gain clarity, foster gratitude, and find peace with daily journaling and self-reflection questions.

Our dedication has earned us a user rating of 4.6. We’ve been featured as one of Apple’s “New Apps We Love”.

Why You’ll Love Working With Us:

• Flexible Work Model: Work remotely, from our Warsaw office, or a blend of both — whatever suits you best.
• Generous Time Off: Enjoy 28 days of vacation, 12 personal days, and unlimited sick leave.
• Career Growth: We prioritize your career advancement with opportunities to enhance your skills and expand your impact.
• Psychological Support: We cover therapy or counseling sessions to support your mental well-being.
• Fitness Allowance: Stay active with financial support for sports-related activities.
• Language Courses: Improve your English skills with reimbursement for courses, tutors, books, and language apps.
• Supportive Team: Join a collaborative community of enthusiastic and ambitious professionals.

Your Role:

• Deliver top-tier customer support to users through email and various digital communication platforms.
• Effectively manage and resolve customer queries and complaints concerning the mobile application and subscription services.
• Identify and troubleshoot technical problems associated with the mobile app, escalating them to the appropriate team when needed.
• Supply product information, respond to product-related inquiries, and instruct users on utilizing the application most efficiently.
• Respond to app reviews, provide solutions, and address concerns to improve user satisfaction.
• Handle disputes and chargebacks, ensuring timely and effective resolution of issues.
• Collaborate with the product development and IT teams to enhance user experience based on user feedback.
• Monitor and record customer support interactions, identifying patterns and recurring issues.
• Contribute to the development and execution of customer support protocols to boost efficiency.

About You:

• Demonstrated experience in a customer service role or a similar position, preferably in relation to a mobile application.
• Superior verbal and written communication abilities.
• Robust understanding of subscription models and the functionalities of mobile applications.
• Familiarity with customer service software (Zendesk, Freshdesk, etc.), and tools.
• Ability to maintain patience and professionalism in high-stress scenarios.
• Excellent problem-solving skills and meticulous attention to detail.
• Proficiency in the English language and knowledge of additional languages are advantageous.
• Willingness to work on weekends, with Saturday and Sunday as regular working days and time off provided on weekdays.

Ready to make a meaningful impact through your talents and expertise? Apply now and join a mission-driven team dedicated to improving daily life for millions!

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses worldwide. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are expanding our team and need a Level 2 Engineer who is versatile and passionate about technology to assist in supporting our clients' cloud infrastructure and IT operations. The candidate is expected to provide repeatable solutions, thought leadership, and delivery excellence for our set of core solutions.

Responsibilities:

• Set up and maintain various services and support tools, primarily Microsoft 365/Azure.
• Proactively ensure the highest levels of systems and infrastructure availability for our clients.
• Write and maintain custom scripts to increase system efficiency and reduce human intervention time on tasks.
• Providing operational support, including procedural documentation and relevant reports.

Requirements:

Deep knowledge of operating systems:

• Practical experience in administering Microsoft 365 (admin centre, Exchange, Azure, Intune, licensing).
• Practical experience in administering Windows Server (including the latest versions).
• Understanding of the architecture and specifics of each operating system.
• Experience with command-line interfaces and graphical user interfaces of OS.

Troubleshooting and support skills:

• Experience in solving complex problems in Windows environment.
• Ability to analyze event logs and other tools to diagnose issues.

Security and access management:

• Understanding of principles and methods of security in Windows environment.
• Experience with authentication and authorization mechanisms (Active Directory, LDAP, AAD).

Automation and scripting:

• Ability to write PowerShell scripts to automate tasks in the Windows environment.

Communication skills and teamwork:

• Good communication skills for working with clients and colleagues.
• Ability to effectively document processes and solutions.

Education and certifications:

• Higher education in the field of information technology or a related area.
• Certifications from vendors confirming knowledge and skills in Windows and Linux administration (e.g., Microsoft Certified: Azure Administrator Associate, Red Hat Certified Engineer) will be a big advantage.

Qualifications:

• A minimum of 1 year experience as an IT administrator with a primary responsibility of managing Microsoft Windows systems.
• Experience with Microsoft 365 and Azure platforms.
• Strong knowledge of administration and configuration of Windows servers and basic services AD, GPO, DNS, ADFS, etc.
• Knowledge of ticketing systems, monitoring, managed antivirus, and backup solutions.
• Demonstrated ability to generate and maintain technical documentation.
• Solid knowledge of PowerShell Scripting and command-line management.
• Microsoft 365 Certification is a plus.
• A minimum Intermediate English language level is required.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Innovative Fintech & Crypto Company is looking for a Customer Support Agent

A fast-growing fintech and crypto company from Israel provides traders with access to large trading capital through an automated platform with AI tools, Web3 integrations, and a cutting-edge technology stack, creating an innovative infrastructure for large-scale and secure trading without risking personal funds.

Responsibilities:

• Communicating with clients in online chats;
• Handling incoming calls (customer phone support);
• Consulting clients about the company’s products and services;
• Timely and accurate issue resolution;
• Forwarding complex inquiries to the appropriate specialists.
   

Requirements:

• Proven experience in Customer Support or Sales Support is a must;
• English level B2 or higher (written and spoken);
• Russian and Ukrainian fluent
• Experience with crypto exchanges is a strong plus;
• Excellent communication skills, stress resistance, customer-oriented mindset.
   

What we offer:

• 1-month probation — 800 USDT;
• After probation — 1000 USDT;
• 12 paid vacation days per year;
• 14 paid public holidays;
• Birthday gifts;
• Career growth opportunities within the company;
• Shift schedule:
  • First shift: 09:00–18:00
  • Second shift: 16:00–00:00
     
• Real experience in the fintech and crypto industry;
• Friendly international team and modern corporate culture.
  
   

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Professional skills: 

• Understanding of Web Technologies. 
• Experience in work with web applications, CMS. 
• Experience in basic Linux. 
• Manage and monitor systems to drive troubleshooting. 
• Good knowledge of HTTP and API. 
• Understanding of TCP/IP network stack. 
• Good communication skills. 
• Be able to work in shifts. 

General skills: 

• Intermediate English (reading/writing). 
• Experience in support. 
• Experience in administrating (troubleshooting, logs parsing, scripting etc.) will be plus. 
• Quick understanding and learning abilities. 
• Ability to work on several tasks in parallel. 

Responsibilities: 

• Sort, prioritize, track and route issues/tickets. 
• Must be able to report incidents, created by user or alarms with monitoring tools. 
• Be well versed in handling, escalating and resolving incidents within the L1 level. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide.

We’re looking for a Customer Support Specialist to join the Entravel team and deliver exceptional service during the evening shift (4 PM — 1 AM (EEST) from Wednesday to Sunday.

Entravel is a company that shapes the future of hotel booking. They are a crypto-native brand, leveraging the power of blockchain to transform how travellers experience the world. With a forward-thinking marketing strategy, Entravel is set to disrupt the industry by offering the world’s hotel rooms at the best prices.

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Assist customers via outbound phone calls, chat, email, and social media, delivering solutions tailored to their needs.
• Respond to customer inquiries and messages in English (knowledge of additional languages is a bonus).
• Support teammates by fostering a collaborative environment through peer learning and constructive feedback.
• Own customer issues: identify their needs and deliver effective solutions promptly.
• Educate customers on using our platform efficiently and guide them through the booking process.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.
• Collaborate on team goals by supporting, educating, and resolving issues efficiently.
• Share insights with management regarding team performance, morale, and customer trends.
• Identify the root causes of customer issues and resolve them in line with company policies.
• Ensure a consistently high level of customer service at all times.

Requirements:

• Good command of English (both written and verbal); additional languages are a plus.
• Outstanding communication skills, with the ability to explain complex concepts clearly.
• 1+ years of experience in customer support.
• Strong understanding of customer communication workflows.
• Problem-solving mindset with the ability to take ownership and resolve issues independently.
• Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.
• Exceptional organizational and time-management skills.
• Research-oriented, with a focus on internal issue resolution rather than escalation.

Entravel offers:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

We’ll review your CV and everything you have sent us within five working days. If your background meets our needs — we’ll set up a call to get to know each other better. Otherwise, we aren’t quite ready for you at this moment. But no worries — our journey has just started, and we’d love to stay in touch as our team grows and more opportunities emerge. We wish you the best of luck with your aspiration.

We are a rapidly growing iGaming company expanding into the LATAM market. Our platform combines sportsbook, casino, affiliate marketing, and payment innovation. With thousands of users and ambitious growth plans, we’re building a support team that matches our pace — and we're looking for a Head of Customer Support to lead the way.

Your Mission

As Head of Support, you will:

• Build and scale the Customer Support function from scratch (or improve existing structure)
• Lead, and coach a multilingual 24/7 support team 
• Create and implement SLA, KPI, and QA processes to ensure high-quality player experience
• Collaborate with Payments, Product, Marketing teams to handle complex cases, player journeys, and bonus-related issues
• Own escalation flows, fraud alerts, and complaint resolution procedures
• Implement tools like Zendesk, Freshdesk, Intercom (or optimize current stack)
• Work cross-functionally to improve UX, help center, and feedback loops
• Build out a support knowledge base, macros, scripts, and training materials

• Track performance, deliver reports, and scale the team in line with business growth

   

What You Bring

• 2+ years in Customer Support leadership (iGaming / betting / fintech / crypto preferred)
• Experience in building or scaling a 24/7 support team in a high-growth B2C environment
• Deep understanding of iGaming user flows: registration, verification, deposits, bonuses, withdrawals, KYC, etc.
• Strong knowledge of support metrics (FRT, CSAT, NPS, AHT, etc.) and how to improve them
• Excellent people management & performance coaching skills
• Proficiency with support platforms & ticketing tools (Zendesk, Intercom, etc.)
• Ability to manage across time zones and cultures
• Fluent English is a must; Spanish/Portuguese/Ukrainian – big plus

Readdle is a pioneering force in the personal productivity space on Apple devices, having shaped the landscape since 2007. Our mission is to empower individuals and teams with innovative technology, enhancing their efficiency and creativity. We are dedicated to crafting exceptional mobile and desktop experiences for those who aspire to achieve more.

 

Currently, we are looking for a seasoned professional to join the Fluix team as a Senior Customer Success Manager.

 

Fluix is a B2B SaaS product under the Readdle umbrella. It’s a web app designed to help teams in field service industries work smarter, not harder. Our mission is to simplify complex processes such as inspections, compliance, and equipment monitoring, so our customers can focus on staying safe and productive. We’re proud to support businesses like RWE, Emerson, Siemens Gamesa, Multivac, and many other industry leaders around the world.

About the role:

As a Senior Customer Success Manager at Fluix, you will own and manage a diverse customer portfolio, ranging from smaller-scale teams to large enterprise accounts. As a senior team member, you will aim to raise the bar for excellence within customer success, lead by example, and mentor junior colleagues as well as peers. Your mission will be to reduce churn, drive product adoption, and ensure customers achieve lasting business value through Fluix.

What you will do:
Onboarding & Adoption

• Lead onboarding processes for new customers of varying sizes, ensuring smooth implementation and strong early adoption. Create scalable approaches that help teams quickly realize value.
• Act as the trusted advisor for your accounts, engaging with stakeholders at different levels across organizations. Build long-term partnerships by understanding customer goals, challenges, and success criteria.

Account Growth & Retention

• Own renewal negotiations directly, collaborating with your manager on strategy but taking responsibility for execution. Actively monitor account health to prevent churn and maintain strong retention rates.
• Identify upsell and cross-sell opportunities within your accounts by highlighting new features, functionality, and integrations that align with customer needs.

Internal Focus & Leadership

• Collaborate cross-functionally with Support, Sales, Marketing, Engineering, and Product to ensure customer needs are met, while sharing insights and influencing future improvements. Play a significant role in shaping our customer journey and roadmap with real-world feedback.
• Bring expertise and external learnings to strengthen the team, raise the performance bar, and encourage knowledge sharing. Help strategically shape the CS function at Fluix, with potential to grow into a leadership role over time.
• Use adoption metrics, usage patterns, and health scores to anticipate risks, surface opportunities, and guide your customer engagement strategy. Present findings internally to help align priorities.
• Keep an open eye for improvements and best practice implementation. Suggest ways for increasing digital fluency and existing processes efficiency.

About you:
 

• 5-7 years of experience in Customer Success, Key Account Management, or a related role within B2B and SaaS environments.
• Proven success in owning renewals and reducing churn.
• Strong communication and relationship-building skills, with the ability to get stakeholders' buy-in at multiple levels.
• Track record in functional and informal leadership will be an advantage.
• Data-driven mindset with strong problem-solving and strategic thinking abilities.
• Technical fluency with CRM and CS platforms (HubSpot, Salesforce, Gainsight); knowledge of integrations and APIs is highly desirable.
• Fluent in English (written and verbal); German is a plus.
• Dedicated, consistent, and motivated to influence not just customer outcomes but also how the CS function evolves at Fluix.

What you will get at Readdle:

• Customer-centric culture. We put our customers first. It means that every employee can benefit from interacting with our customers directly. It enables us to create and deliver the best solutions for millions of our users.
• Professional growth. We are professionals at everything we do. It means we own our decisions, our work, and our results. We provide quality feedback to others and welcome feedback as an opportunity to learn and improve.
• A team of amazing people. The greatest power we have is the team. It means we care about each other, ensure transparency, and invest in everyone's success.
• Impact on our products. We aim to create valuable products. It means that we improve ourselves constantly by overcoming constraints, simplifying our processes, and improving our capacity.
• Innovative culture. We try to be innovative and creative in everything we do. It means that we expect, appreciate and value new ideas.

We are looking for a Project Manager who acts as a true Project Owner — a leader fully responsible for project performance, client satisfaction, and team success.
This role combines strategic thinking, operational excellence, and the ability to turn insights into measurable results.

Key Responsibilities:
Day-to-Day Operations & Performance Management

• Ensure consistent and high-quality delivery of project KPIs.
• Analyze operational data, identify performance gaps, and develop and implement improvement plans.
• Lead the project team, taking full responsibility for both external results and internal operations.
• Manage workforce planning: recruitment, training, scheduling, and resource allocation.
• Oversee project financials — control budgets, ensure cost efficiency, and prepare reports for internal and client use.
• Maintain clear and timely communication within the team and with stakeholders.

Client Relationship & Partnership

• Act as the primary owner of the client relationship — not only participating in, but leading and facilitating strategic meetings, Weekly/Monthly Business Reviews, and regular syncs.
• Build trust-based, partner-level relationships with key decision-makers.
• Proactively manage client expectations, identify risks, and ensure Key Client Satisfaction through transparency, reliability, and continuous improvement.

Strategic Management & Development

• Define and execute the long-term project strategy, fully aligned with client goals and company vision.
• Identify and implement opportunities for scaling, process optimization, and innovation.
• Translate strategic goals into actionable roadmaps with measurable outcomes.
• Anticipate operational challenges and design preventive actions to ensure sustainable delivery.

Cross-functional Leadership

• Collaborate effectively with internal departments — Operations, Training, QA, IT, and People teams.
• Ensure alignment and smooth communication between client and internal teams.

• Promote a culture of ownership, accountability, and continuous improvement across the project.

   

Requirements:

• 2+ years of experience as a Project Manager, Delivery Manager, or similar role in customer support, e-commerce, ride-hailing, or delivery projects.
• Proven track record of owning project results and managing large-scale operations.
• Strong analytical mindset and ability to make data-driven decisions.
• Excellent communication, negotiation, and leadership skills.
• Confident user of MS Power Suite (Excel, Power BI, PowerPoint, Teams, etc.).
• English — Fluent / Advanced level (verbal and written) — communication with a British decision-maker and key stakeholders.

We’re looking for a Technical Support Engineer to join our remote team and ensure smooth operation of our applications during weekday night shifts.

Schedule: Monday–Friday, 23:00–07:00 (GMT+3) 

Location: Remote

What you’ll do

• Provide prompt, professional support via chat, email, and ticketing tools
• Monitor infrastructure & app health to ensure uptime and performance
• Troubleshoot bugs; escalate critical issues to the engineering team when needed
• Run routine checks on cloud services and resolve infra-level problems
• Log incidents, track resolutions, and evolve our internal knowledge base
• Partner with Engineering & QA for smooth handovers and clear communication

What we’re looking for: 

• Сonversational English level: at least Upper-Intermediate, and if it's higher, that's even better.
• 6+ months experience with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (e.g., Python, Django, Databases, AWS)
  • Strong technical fundamentals (data types, HTTP, REST, git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, or internships) — GitHub links welcome
• Good knowledge of PostgreSQL (or another relational DB)
• Familiarity with AWS (EC2, S3) — basics are fine
• Solid analytical & debugging skills
• Basic understanding of REST APIs and front-end (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and as part of a team

Nice to have

• Experience with Docker/Kubernetes and CI/CD pipelines
• Knowledge of web app security principles

• Background in Agile/Scrum environments

   

If you like staying ahead of problems and owning the night shift, we’d love to hear from you.