Jobs

We are the creators of a new fintech era!
Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,200 professionals united by a shared vision of shaping the Web3 future.
We are building our own blockchain ecosystem, ensuring maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.
Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT, and VISA.

The future of Web3 starts with you — join us as Business Analyst!

Requirements:

Education & Experience
— Master’s degree in Business Administration, Economics, Computer Science, Engineering or related fields
— At least 3 years of experience as a Business Analyst (e.g. fintech, insurance, web3, crypto) 
— Proven track record in delivering end-to-end IT projects in Agile environments

Hard Skills:
— Strong expertise in requirements gathering, analysis, and documentation
— Mastery of requirements elicitation, analysis, and validation techniques.
— Proficiency with tools such as Jira, Confluence, and diagramming software
— Knowledge of software development lifecycle (SDLC) and Agile frameworks (Scrum/Kanban).
— Ability to create process models, workflows, wireframes, and use case diagrams.
— Familiarity with APIs, integrations, and databases (SQL basics).

Soft Skills:
— Strong analytical, critical thinking, and problem-solving skills applied to business challenges.
— Excellent communication and stakeholder management skills.
— High attention to detail, with the ability to manage multiple priorities.
— Team-oriented mindset with the ability to motivate and guide colleagues.
— Comfortable working in fast-paced, dynamic environments.
— Clear and persuasive communicator in both business and technical contexts.

Responsibilities:

— Act as a liaison between business stakeholders and IT team, ensuring clear understanding of requirements and priorities
— Gather, analyze, and document business and technical requirements (BRD, SRS, use cases, acceptance criteria)
— Translate complex business needs into functional and non-functional specifications
— Facilitate workshops, interviews, and discovery sessions with stakeholders
— Model and optimize business processes (BPMN, UML, flowcharts)
— Collaborate closely with product owners, developers, and QA to ensure requirements are correctly implemented
— Support backlog management, sprint planning, and prioritization
— Identify risks, gaps, and dependencies, proposing mitigation strategies
— Contribute to continuous improvement of analysis practices and methodologies

Work conditions:

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 30 calendar days of paid leave.
— Additional days off for national holidays.
— Health insurance.

Requirements:

• 2-3 years of experience as a Business Analyst in IT
• Experience in describing requirements using different formats (BRD/V&S, User Stories, Use Cases etc.);
• Experience in modelling/visualizing of requirements (Mockups, BPMN, UML etc.);
• Good understanding of the Software Development Life Cycle (SDLC)
• Strong analytical and problem-solving skills to understand complex business processes, identify issues, and propose effective solutions;
• Ability to think on different levels of abstractions or perspectives (business/architecture/user/tech etc.);
• Excellent written and verbal communication skills to collaborate with business stakeholders and the development team;
• Flexible and open-minded attitude, willing to learn and enhance skill set;
• Self-starter with a proactive approach to identifying issues and finding solutions;
• English (B1+).

Will be plus:

• Experience with Internal Products within the Product Team.
• Basic knowledge of Figma and UX/UI principles.
• Technical background.
• Product Owner certification.

Responsibilities:

• Requirements elicitation and approval with key business stakeholders, consulting them on opportunities and risks.
• Requirements documentation in a format of specifications, mockups, user stories, use cases, etc.
• Presentation of the requirements to the team (back-end, front-end, QAs), their clarification of incomprehensible and controversial points, and their updating and change as a result of discussion with the team.
• Ownership and detailed understanding of the features and functions of products and applications from the area of ​​responsibility. Use this knowledge to identify opportunities and threats for new requirements.
• Sharing of knowledge and information with other departments of the company for the expansion and usage of advanced approaches and technologies.

Benefits:

• An exciting and challenging job in a fast-growing business groups, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
• Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
• Modern corporate equipment based on macOS or Windows and additional equipment are provided
• Paid vacations, sick leave, personal events days, days off
• ️Corporate health insurance program for your well-being
• Referral program — enjoy cooperation with your colleagues and get the bonus
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
• Rewards program for mentoring and coaching colleagues
• Free internal English courses
• Yoga classes to help you stay active and energized
• In-house Travel Service
• Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays
• Corporate events, team buildings

We are looking for a Business Analyst (3+ years of experience) to join a fast-growing UK-based food delivery project. You’ll play a key role in shaping business requirements and translating them into actionable development plans. Ideal for a proactive professional eager to make an impact from day one.

Requirements:

• Minimum of 3 years of experience in digital product development, with strong expertise in Business Analysis or Product Ownership.
• Exceptional attention to detail and analytical mindset.
• Excellent communication skills, with proven experience in stakeholder management and problem-solving.
• Ability to work independently and confidently with cross-functional teams.
• Solid understanding of SDLC and Agile development methodologies.
• Demonstrated experience in guiding products through the full lifecycle: from ideation and development to launch and post-launch support.
• Flexible and adaptable, capable of collaborating effectively with multiple teams and stakeholders.

• English proficiency at Upper-Intermediate (B2) level or higher

   

Nice to have:

• Operational Support skills: maintain and improve internal tools and admin panels; prioritize internal process optimizations and bug fixes; support ad-hoc operational and analytical tasks; support with dedicated operational tasks execution (eg user verifications, data clean up etc)

Business Analyst responsibilities:

1. Product requirements ownership

• Define and document product requirements and logic.
• Convert needs into clear, testable tasks.
• Prioritize backlog by business goals and feedback.
• Align dev and QA on feature scope and feasibility.
• Suggest UX/UI and flow improvements.

2. Customer feedback integration

• Gather and structure user feedback.
• Identify core issues and propose solutions.
• Feed insights into the product backlog.

3. Data-driven improvement

• Analyze product usage and user behavior.
• Detect friction points and recommend optimizations.
• Support data-based experiments and quick wins.

4. Planning & delivery coordination

• Align roadmap and priorities with stakeholders.
• Validate new requests and manage dependencies.
• Mitigate risks and ensure clarity before development.

Our hiring process:

1. HR Interview 

2. Interview with Client Success Director

We offer:
💡The chance to work on innovative products with a talented, cross-functional team.
💡A supportive culture that values collaboration and creativity.
💡Flexible work schedule, the ability to work remotely upon agreement with colleagues
💡12 working days of paid sick leave per year
💡20 working days of paid vacation per year
💡Compensation package for Healthcare & Sport
💡We cooperate under the “FOP” (private entrepreneur) model and offer assistance from our in-house accountant, who helps with “FOP-related” paperwork.

Professional growth:

🥳Regular salary review

🥳Spoken English courses aimed at improving communication skills (negotiation skills)

🥳Professional personalized career growth: сhallenging tasks and innovative projects, meetups and events for professional development, an individual development plan, mentorship program

Fun:

💥Corporate events and exciting team buildings

💥You become a member of the loyalty program “IT Club”

💥Memorable anniversary presents

Fluent Trade Technologies is a global fintech software firm at the forefront of providing state-of-the-art technology to the world's largest global banks and hedge funds. Specializing in ultra low-latency strategy and market data solutions, Fluent is committed to delivering cutting-edge innovations to the Financial Industry. With a prominent Israeli R&D center in Jerusalem and development centers in Ukraine's Kharkiv and Dnipro, Fluent is a dynamic and collaborative environment. 

Learn more about us at www.fluenttech.net.

Business analyst 

We are looking for an experienced Business analyst who can write detailed requirements for a Financial backbone platform.

Responsibilities:

• Be a part of rapid development cycles to deliver high-quality products
• Hands-on Requirements writing, in English
• Participate in meetings with customers, collect requirements, write detailed requirements documentation (both internal and external)
• Participate in technical meetings going over and expanding those requirements with technical aspects
• Product has both a Front end, but also an extensive and complex back end, including aspects like failover, APIs etc.
• Cooperate with Sales, dev, QA and devops teams, as well as the technical writer

Desired Skills & Experience

• 5 years experience as Business analyst, at least 3 of them with Backend systems
• Hands-on experience with collecting and writing requirements.
• Experience with flow diagrams, class diagrams, network diagrams, GUI sketches etc
• Self-managed, can work as a single Business analyst in the organization
• Mandatory -- Excellent English, both written and spoken. Preferably native.
• Office is in Jerusalem, most commute at least half of the week

Advantage

• Financial background: big advantage, 
• Experience with Jira

For 16 years, Alty has reached the top lists of mobile and desktop application developers for fintech, crypto, retail, banking, and tourism. Our professional expertise in UI/UX design, mobile, and web development of high-load applications used by millions of users worldwide. You know us for sure if you use Monobank, Privat24, ZakazUA, EasyPay, Kashable, or Sfera Living System. Our clients are large businesses and corporations that recommend us to partners. We put the customer at the heart of all we do and achieve our best together. Join us!
 

Now we are looking for a Business Analyst with a FinTech background to join our team.

As a BA, you will have a unique opportunity to work in an Agile flexible environment, versatile projects, plenty of independence, a chance to influence the direction of the development, and the opportunity to participate in the product creation from scratch.

Requirements:

— Solid experience (3+ years) with business requirements analysis in IT;

— Prior work experience specifically in the Banking/FinTech field;

— Deep understanding of the card transactions mechanics;

— Understanding of the VDEP/MDES integration life cycle;

— Knowledge of business process description methodologies (BPMN);

— Skills of reading and documenting intersystem integration (web-services, REST, XML/JSON);

— Banking/FinTech/Crypto background: understand the principles of receiving electronic payments, card payment processing mechanisms, tokenization, Apple/Google Pay mechanics, etc.

Skills:

— Ability to transform business requirements to consistent requirements specifications for development and design teams;
— Work experience with complex systems;

— Strong analytical skills to make a critical assessment of the information from numerous sources;

— Systems thinking and functional decomposition skills;

— Experience in creating and thinking through a user story;

— Solid understanding of principles and specifics of the SDLC;

— Understanding of the client-server architecture;

— Upper-Intermediate+ English level.

It will be a plus if you have:

— Skills in using modern business analysis tools (Visio, Business Studio, Axure, Sigma, Balsamiq);

— Ability to make architecture-related decisions;

— Proven record of the launch of several successful products.

Responsibilities:

— Transforming business requirements to consistent requirements specifications for the teams;

— Requirements gathering and prioritization with the Product Manager;

— Developing user/business flows;

— Business Features and User stories specifications writing;

— Participating in building road maps and release planning;

— Aligning scope plans with other teams, dealing with dependencies;

— Documenting data flow diagrams, preparing entity descriptions;

— Design review for compliance with business requirements;
— Explanation of requirements for the frontend team or client team regarding the creation of functionalities;
— Performing requirements management, prioritization, traceability, verification, and validation of the requirements.

What we offer for you to succeed:
— Warm and friendly working environment with flexible start (from 8:00 to 11:00) based on personal preferences and team meetings.
— We put a healthy work-life balance first.
— Caring for physical and mental health — compensation of a psychologist and sports to choose from.
— Speaking Club and English with a teacher.
— Volunteer projects that help the state get closer to victory.
— Ability to work from one of our offices in Kyiv or Lisbon. And you are more than welcome to bring your pets to the office.
— A space to grow both professionally and personally. A wide variety of exciting projects, the best hardware for your work, regular performance reviews, educational workshops, and team coaching.
— No tiresome bureaucracy. If you need something — just ask and get it.

Our employees describe working here as a welcoming, collaborative, and impactful experience. If you are a creative and energetic person, we cannot wait to see you on board!

We are looking for a Business Analyst to join our growing team and help transform data and business insights into real impact. 
 

What you’ll do:

- Gather, analyse, and structure requirements from clients.

- Conduct interviews, workshops, surveys, and stakeholder analysis.

- Write user stories, use cases, and acceptance criteria.

- Analyse competitors, market trends, and user needs.
 

What we expect:

- Understanding of how business processes work and how to optimise them.

- Strong analytical mindset and excellent communication skills

- Experience documenting business and system requirements, including BRD, SRS, functional and non-functional requirements, as well as user stories, backlog items, wireframes, and mockups.

- English proficiency at Upper-Intermediate level
 

We offer:

- Flexible schedule and remote format.

- Supportive team and open communication.

- Space to grow, take initiative, and bring your ideas to life.

- Competitive compensation (to be discussed individually).

Key Responsibilities:

• Analyse and formalise requests from business and stakeholders; conduct sessions to clarify problems, goals, and context;
• Identify and decompose problems; apply techniques for information gathering and structuring (interviews, document analysis, observation, data analysis);
• Prepare and refine business and functional requirements;
• Create User Stories and Acceptance Criteria for tasks in Jira/YouTrack;
• Support the Product Owner in analysing, clarifying, and preparing requirements, as well as in managing priorities and task planning;
• Prepare and maintain up-to-date documentation in Confluence;Work with context — understand dependencies between tasks, systems, and teams;
• Participate in roadmap preparation and ensure consistency of product development plans;
• Verify the requirement implementation accuracy together with QA;
• Participate in daily stand-ups, planning sessions, and retrospectives;
• Use basic prototyping tools (e.g., Marvel, Figma, Miro) to clarify user flows and logic;
• Review final designs required for task definition;
• Collaborate with the development team to clarify implementation details;Keep the backlog and task statuses up to date.

Core Skills:

• Strong communication skills and the ability to solve problems diplomatically and build constructive team relationships;
• Understanding of SDLC, Agile, and Waterfall principles;
• Ability to formulate clear, testable requirements and Acceptance Criteria;
• Solid understanding of frontend technologies (HTML, CSS) and client-server interaction principles;
• Basic experience working with design systems and understanding how to use them to refine requirements;
• Proficiency with Jira, YouTrack, Confluence, or similar tools;
• Systemic thinking and the ability to see relationships between requirements and product goals;
• Attention to detail and strong analytical, structured thinking.
   

Additional Skills:

• Experience in fintech or trading systems will be a strong advantage (but not mandatory);
• 1–2 years of experience in IT projects (as a Business Analyst, Product Owner Assistant, or QA);
• Understanding of web platform and API principles;
• Ability to create simple diagrams (BPMN, Flowcharts, User Flows);
• Experience collaborating with QA teams.
   

Language Requirements:

• Intermediate English level for working with technical documentation and team communication.

We offer:

• An interesting project and non-trivial tasks that will allow us to show our professional attitude and creativity;
• Friendly team;
• Comfortable working schedule and working conditions;
• Opportunity to work remotely as well as in an office located in the city centre;
• Stable, competitive salary;
• Paid vacation and sick leaves;
• Opportunity for professional growth and career development;
• English, paid professional courses, coffee/fruits and other pluses :)

The CGS team is looking for an ambitious Business Analyst for projects in the HealthCare, EDU, Booking, E-Commerce, and Blockchain sectors.

A little more about us:

• Our most prominent clients are Trello, IBM, Cisco, GrowthDay, Cosuno, LiveArtMarket Inc, and HomeLike.

• As for the domains, we work in HealthCare, EDU, Booking, E-Commerce, and Blockchain (NFT // smart contracts // DeFi).

Client locations:

USA, Canada, Europe, Singapore.

What we expect from a potential candidate:

• Experience in IT as a Business Analyst (BA) for at least 1 year (preferred);

• Understanding of the requirement life cycle (how to identify, gather, structure, and analyze client requirements).

• Excellent analytical and communication skills.

• Attention to detail and the ability to explain the business logic of a product and each product feature down to the smallest details.

• Ability to present a project estimation proposal to potential clients in English, and explain the product’s business logic both in writing and verbally with potential clients.

• English level of at least Upper-Intermediate (both writing and speaking), and experience in business communication with native English speakers.

What you will need to do:

• Gather, structure, and prioritize client requirements in the estimation table.

• Explain the product’s business logic to the Technical Lead while filling out the estimation table.

• Present the Project Estimation Proposal during calls with potential clients.

• Explain the product’s business logic to potential clients, from the presentation of the first proposal to the start of development.

• Onboard and consult the development team on project requirements during the development phase, and ensure the project is implemented according to the agreed-upon product scope and business logic.

Benefits:

• Working with no-legacy projects;

• 15 paid vacations and public holidays, with an additional 5 days added for each year of work;

• Work-life balance schedule. We focus exclusively on results, not time, and consider time trackers to be the most horrible thing on the planet;

• 0% bureaucracy;
• English speaking club.

We’re looking for a detail-driven CRM Specialist

If you love turning data into smooth customer journeys and making complex systems work seamlessly, we want you on our team.
You’ll be the key player connecting tech, analytics, and marketing — building smart CRM flows, ensuring flawless integrations, and optimizing communication strategies.

Main Responsibilities

• Prepare and document technical specifications for CRM integrations and system improvements.
• Verify data accuracy and ensure proper functioning of API integrations (payments, dialer, external sources).
• Participate in testing of new CRM features and releases.
• Maintain up-to-date technical and operational documentation in Confluence.
• Collaborate with the IT team and the Delta M vendor to resolve issues and implement system changes.
• Configure CRM strategies, SMS templates, and IVM scenarios.

Requirements

• Experience working with CRM systems (preferably in the financial sector).
• Experience deploying standard (“out-of-the-box”) CRM workflows and customizing existing ones.
• Solid understanding of CRM business logic, including mapping of database fields between internal and external systems.
• Knowledge of SQL / PostgreSQL.
• Experience working with APIs and system integrations.
• Ability to prepare clear and structured technical specifications.
• Understanding of automatic dialing logic and SMS trigger mechanisms.
• Experience with Jira and Confluence.
• English: Intermediate level or higher (working communication).
• Knowledge of Delta M CRM will be an advantage.

Nice to Have

• Experience in debt collection or credit risk projects.
• Experience writing stored procedures and optimizing SQL queries.

What We Offer:

• Join a fast-scaling FinTech company where your decisions shape the business and your contributions truly matter.
• Attractive salary package aligned with your experience and performance, plus performance-based incentives.
• Enjoy 20 vacation days, full 100% sick leave compensation, and a supportive, people-first culture.
• Comprehensive medical coverage to keep you and your family protected.
• Work in an international, agile team with ambitious goals, modern tools, and a strong sense of purpose.

The CGS team is looking for an ambitious Junior Business Analyst for projects in the HealthCare, EDU, Booking, E-Commerce, and Blockchain sectors.

A little more about us:

• Our most prominent clients are Trello, IBM, Cisco, GrowthDay, Cosuno, LiveArtMarket Inc, and HomeLike.

• As for the domains, we work in HealthCare, EDU, Booking, E-Commerce, and Blockchain (NFT // smart contracts // DeFi).

Client locations:

USA, Canada, Europe, Singapore.

What we expect from a potential candidate:

• At least 0.5 years of commercial experience as a Business Analyst (BA) in IT;
• Strong understanding of the requirements lifecycle, including identifying, gathering, structuring, and analyzing client requirements;
• Excellent analytical and communication skills;
• English proficiency at an Upper-Intermediate level or higher.
• To be ready to work with US market.

What you will need to do:

• Work closely with clients during the discovery phase to understand their business goals, pain points, and product vision;
• Collaborate with the UI/UX team to create deliverables such as user stories, user flows, use cases, diagrams, and functional requirement documents;
• Ensure discovery deliverables comprehensively outline the product's functionality and logic, preparing the project for the development phase;
• Act as a bridge between clients and the development team, facilitating effective communication and understanding throughout the project lifecycle.

Benefits:

• Working with no-legacy projects;
• 15 paid vacations and public holidays, with an additional 5 days added for each year of work;
• Work-life balance schedule. We focus exclusively on results, not time, and consider time trackers to be the most horrible thing on the planet;
• 0% bureaucracy;
• English speaking club;

About the Project
We are developing an AI chatbot system for a leading U.S. manufacturer of energy-efficient infrared heating systems. The chatbot assists customers and distributors by answering technical questions about products, installation, and maintenance. It retrieves accurate information from the company’s documentation, manuals, and FAQs, providing clear, up-to-date responses in natural language. Additionally, it helps users find the right heating solutions based on their needs and connects them with sales or support teams when necessary.

Responsibilities:

• Elicit, analyze, and document business and functional requirements.
• Translate business needs into clear and concise user stories and acceptance criteria.
• Collaborate closely with Product Managers, Designers, Developers, and QA teams within an Agile environment.
• Facilitate workshops, discovery sessions, and stakeholder interviews to gather insights and clarify priorities.
• Identify process gaps, propose improvements, and support the implementation of best practices.
• Ensure alignment between business objectives and technical solutions.
• Support backlog prioritization and ensure timely delivery of features.
• Conduct impact analysis, risk assessment, and dependency management for new initiatives.

Requirements:

• 3-5 years of experience as a Business Analyst in software development.
• Proven experience working in Agile / Scrum environments.
• Strong analytical and problem-solving skills, with the ability to translate complex ideas into actionable tasks.
• Experience with requirements management tools (e.g., Jira, Confluence, Miro, etc.).
• Excellent communication and stakeholder management skills.
• Fluent English (B2+ level).

Nice to Have:

• Experience working in AI projects
• Familiarity with SDLC and QA processes.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

• 5+ years of experience as a Business Analyst in IT projects
• Strong expertise in requirement gathering, documentation, and analysis techniques.
• Proficiency in tools such as JIRA, Confluence, BPMN tools, or other business analysis software.
• Excellent understanding of SDLC, Agile, Waterfall, and hybrid approaches
• Exceptional problem-solving and analytical skills with a detail-oriented mindset.
• Strong communication and interpersonal skills to engage effectively with stakeholders at all levels.
• Experience in facilitating workshops and stakeholder meetings.
• Proven ability to manage multiple priorities and work in a fast-paced environment.

Responsibilities:

• Conduct comprehensive requirement elicitation, analysis, and documentation.
• Collaborate with stakeholders, project managers, and development teams to define and prioritize business needs.
• Develop clear and concise business, functional, and technical requirements documentation.
• Facilitate workshops, meetings, and presentations to ensure alignment across all project stakeholders.
• Analyze and model business processes to identify opportunities for improvement.
• Act as a liaison between business stakeholders and technical teams throughout the project lifecycle.
• Contribute to user acceptance testing (UAT)
• Provide support and expertise during product implementation and post-launch phases.

— About Pronomy.io — 

We're building an AI agent that autonomously handles customer support tickets.

Here's how it works in simple terms: companies have knowledge bases (docs, FAQs, past conversations). Our AI learns from this data, then responds to customer questions on its own—no human needed for most tickets.

While it sounds straightforward, the backend involves sophisticated AI architecture that handles complex queries, takes real actions (like rescheduling meetings or updating CRMs), and knows exactly when to escalate to humans.

We've completed multiple startup accelerators (including Ideas Lab and MissionPossible), secured multiple grants, have customers, and have more coming.

— Why This Role Exists — 

Right now, we're talking to customers constantly - in Telegram, email, Slack, on calls. Every conversation has useful insights, but without a system to capture and organize everything, valuable information gets lost.

You'll build the systems that keep our customer operations running - organize customer info, create presentations, prepare documentation, and help onboard new customers. You'll work directly with the founders, see how we make decisions, and get a real look at how early-stage startups operate day-to-day.

You won't be doing this alone. The founder will mentor you throughout - sharing frameworks, recommending resources, and helping you develop the skills you need to succeed.

— What You'll Actually Do — 

1. Customer Operations

• Document every customer conversation (whether it happens in Telegram, email, or calls) in our structured Notion system;
• Research customer companies: their industry, pain points, tech stack, support volume;
• Create company profiles with all relevant information organized in one place;
• Track customer feedback, feature requests, and pain points;
• Onboard new customers: guide them from first conversation to successful product implementation.

2. Documentation & Presentations

• Create customer-facing documentation that explains complex features simply;
• Build presentations tailored to each customer's specific needs;
• Keep all documentation up-to-date as our product evolves.

3. Market Research

• Analyze competitor products and positioning;
• Track industry trends and perform market research;
• Create "what we've accomplished" reports showcasing our progress;

— Requirements — 

1. Must Have:

• Experience creating presentations (university projects, incubator pitches, student organizations - we need to see that you can structure information visually);
• Proficiency with Notion or similar tools for organizing information and documentation;
• Strong analytical skills - you naturally organize information logically, can synthesize insights from multiple sources, and create clear reports;
• Strong written English (B1);

2. Nice to Have:

• Experience creating any projects (even failed attempts count - that's valuable learning);
• Background in research, data analysis, or composing analytical reports;
• Experience creating onboarding documentation or process guides.

— This Role Is Perfect For You If — 

- You want real startup experience—not a resume line, but actual insight into building a company from the ground up;

- You're analytically minded: you enjoy organizing information, researching companies, and finding patterns in data

- You're a fast learner who picks up new tools and concepts quickly, then executes independently

- You're detail-oriented—polished presentations, zero typos, complete information

- You want to learn and grow: The founder will mentor you - sharing startup resources, useful frameworks, and lessons from building companies. You'll get direct guidance on what actually works.

— Time Commitment — 

~20 hours per week with flexible scheduling (you manage your own time);

— Compensation — 

This starts as an unpaid internship. If you deliver strong results in the first 3 months, you'll transition to a paid role as we grow. We're investing time in mentoring you - you're investing time in building real skills and getting insider experience. Both sides win when you prove yourself.

Duration: 3 months initially, with strong potential to convert into a full-time paid position.

We at SOKIL AI are looking for a proactive and detail-oriented Business Analyst / Product Owner who’s passionate about turning business ideas into real AI-powered solutions. If you understand how LLMs work, love designing smart chatbots and AI assistants, and can confidently own product functionality, this role is for you.

What you’ll do:

• Conduct discovery interviews with clients to translate business goals into clear, actionable requirements
• Design logic and interaction flows for AI chatbots, agents, and voice bots - from tone of voice to error handling and integrations
• Analyze and structure client content (documents, FAQs, websites) for effective use in RAG systems and AI assistants
• Create and maintain a detailed backlog: user stories, acceptance criteria, and functional specs
• Perform internal acceptance testing (UAT) before delivery to ensure product quality
• Run demo presentations for clients and prepare final project documentation
• Collaborate closely with the engineering team - clarify requirements, remove blockers, and support smooth delivery
   

What we’re looking for:

• 1,5+ years of experience as a Business Analyst or Product Owner
• Strong experience with writing user stories, acceptance criteria, and functional specifications
• Understanding of AI solution structure, LLMs, and chatbot design principles
• Ability to manage priorities, make independent product decisions, and defend them within the team
• Experience communicating with clients and running demos

• English level B2+ or higher

   

Would be a plus:

• Hands-on experience with AI chatbots, agents, or automation workflows
• Knowledge of RAG architecture and prompt engineering
• Basic technical understanding of APIs and integrations
• Experience in low-code tools (Make, Zapier, n8n)
  
   

What we offer:

• Work on innovative AI solutions with real-world impact
• Fully remote work with a flexible schedule
• Friendly and like-minded team with strong engineering culture
• Learning opportunities, mentorship, and space to grow in AI

• 20 paid vacation days and 5 paid sick days

   

If you’re excited about AI, love shaping digital products, and want to be part of a team that builds the future - we’d love to meet you at SOKIL AI 🚀

A stable Ukrainian software company (since 2012, delivering CRM/ERP, web & mobile solutions to clients in 35 countries) is looking for a Business Analyst.

REQUIREMENTS:

- 1.5+ years of professional experience in business analysis;

- Understanding of basic requirements documentation techniques (User Story, Acceptance Criteria, Use Case);

- Proficient in English (Upper-Intermediate level or higher);

- Communication skills, empathy, initiative, analytical thinking.

COMPANY OFFERS:

- Employment under a gig-contract (with SSC payments included);

- Flexible working hours (09:00-10:00 to 18:00-19:00) with a lunch break, weekdays only;

- 20 working days of paid vacation per year;

- Paid sick leave;

- Medical insurance;

- Paid gym;

- Payment for courses and trainings;

- Career development and professional growth;

- Paid lunches or parking (choice provided);

- Tea, coffee, water, snacks in the office;

- Office located near «Vasylkivska» metro station with Starlink and uninterrupted power supply;

- Access to a comfortable business center bomb shelter (also the metro is nearby).