Jobs Customer/Technical Support

One of the largest companies in the world (in its domain) is open to extending the project team with a Technical Support Analyst. He will provide second-level customer support with queries related to web-based client-facing and internal applications. The position also requires system administration and maintenance for the Data Center.

Required skills:

— 4 years of work experience providing 2nd and 3rd level technical and application support on internet-based enterprise software applications, APIs;
— experience in ticketing software;
— experience with database Management System: Microsoft SQL Server 2008+;
— understanding of XML, JSON, CSV, EDI, XLSX;

— professional Certifications such as ITIL, Microsoft Azure Administration, Microsoft Azure DevOps;
— experience with SQL queries, MongoDB, CosmosDB;
— scripting /automation using batch scripts, PowerShell; — experience analyzing application and server logs
— at least upper-intermediate English level.
 

Will be a plus:

— experience in application support, working with application performance monitoring tools (i.e. Dynatrace, New Relic, Datadog);
— Kubernetes’ knowledge;
— experience with using ITSM tools such as JIRA, ServiceNow would be an asset;

Responsibilities:

— resolve incidents and service requests following standard operating procedures. If needed, escalate issues to the appropriate specialists (Third or Expert Levels);
— maintenance could include applying OS patches, database patches, and certificates;
— install and configure new applications and deploy releases and enhancements to production systems and pre-production systems after hours;
— monitor, maintain and troubleshoot production computer systems, internet-based applications, and processes;
— perform root cause analysis and define actions to eliminate incident recurrences;
— develop and maintain Standard Operating Procedures (SOPs) and Knowledge Base, script to automate processes and generate reports;
— technical issues investigation, fix, or escalation;
— coordination between the operation and the engineering teams.

What do we offer:

•  Working schedule from 4 pm to 01.00 am (UTC+3);

• Paid vacations and sick leaves;
• Partial compensation for any sports activity;
• Medical insurance;
• Challenging, and fast-growing product;
• Opportunities to speak with clients and the development team only in English and free English classes;
• As a part of the team, you will be responsible for the production environments of the squad products that are used by thousands of customers worldwide.

Flexifai is looking for a Financial Operations Manager (Fin/Ops Manager) to join our fast-growing fintech team. This role is ideal for a highly motivated, detail-oriented professional with strong financial and economic knowledge who is eager to work in a dynamic environment focused on automation of financial and operational processes using ERP systems and AI tools.

We are open to students or recent graduates, provided they are available for full-time work and ready to take responsibility.

Main Responsibilities

• Perform daily, weekly, and monthly financial and operational analytics
• Prepare and maintain analytical and management reports for internal use
• Calculate and process payments to merchants and customers
• Submit and track settlement requests with the financial department
• Conduct reconciliation with counterparties, including payment providers and partners
• Monitor operational data accuracy and financial flows
• Participate in and lead automation of financial and operational routines
• Work with ERP systems and AI tools to optimize workflows and reporting
• Collaborate closely with internal teams to improve efficiency and scalability

Requirements

• Excellent knowledge of finance and economics
• Strong analytical skills and high attention to detail
• Ability to multitask, work in a fast-paced environment, and manage priorities
• Very good memory and structured thinking
• Strong motivation to work in a team-oriented, automation-focused environment
• Willingness to learn and adapt to new tools and technologies
• Availability for full-time work (minimum 40 hours per week)

Nice to Have (Strong Plus)

• Experience in fintech, payments, or financial operations
• Hands-on experience with ERP and/or CRM systems
• Knowledge of AI tools for automation or analytics
• Degree (or ongoing studies) in Economics, Finance, or a related field

Work Schedule

• Working hours: Minimum 40 hours per week
• Schedule: Flexible, by mutual agreement with the Manager
• Overtime: Overtime may be required to achieve specific goals and complete tasks

What We Offer

• Opportunity to grow within a fintech and payment services company
• Hands-on experience with ERP systems and AI-driven automation
• Dynamic, ambitious team environment
• Real impact on building and optimizing financial operations
• Competitive compensation based on skills and experience

Turbo Stars is a multi-product IT company delivering fast, high-quality, and cutting-edge B2B solutions for the iGaming industry.
We’re always on the lookout for people who share our mindset — and right now, we’re looking for a Team Lead Technical Support/L2 to join our team 🚀

 Responsibilities:
- Leadership and development of the L2 / Technical Support team
- Full ownership of Incident / Request / Problem flow
- Team performance, request, and case reporting
- Escalation and hands-on handling of complex cases
- SLA / OLA / KPI control and escalation quality
- Technical analysis of integration cases. (API, wallets, sessions, currencies, callbacks)
- Building processes between Support ↔ AM ↔ Tech ↔ QA ↔  AntiFraud/Risk 
- Reducing recurring incidents through problem management 
- Development of documentation and team knowledge base
- Production monitoring, log analysis, and anomaly detection

Hard skills requirements:
- Understanding of REST API integrations, callbacks, request / response logic
- Understanding of game session lifecycle (bet → result → win/lose → rollback)
- Understanding of GGR, turnover, and bonus deduction logic
- Log analysis (ELK / Grafana / Kibana / Graylog or similar)
- Understanding of web architecture and network protocols
- Experience with Jira / ServiceDesk
- Understanding of SLA / OLA / escalation matrix
- Experience handling production incidents

Soft skills requirements:
- Systemic and analytical thinking
- Ability to discern symptoms from root causes
- Clear technical communication
- High level of ownership
- Leadership and mentoring
- Stress resilience during production incidents
- Proactive process improvement mindset

Wroclaw, Poland or remote

Requirements

• 2+ years as Success or Account Manager in an IT outsourcing company
• Understanding of SDLC
• C1 English level or above
• “Troubleshooter” attitude
• Optimist, strong communication skills
• Stress-resistant, self-organized

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Collect workload and forecasting information from clients
• Understand the needs and priorities of the customer to develop upsell cases
• Take care of the account data accuracy and documentation
• Collect regular client feedback and ensure a high level of satisfaction throughout the service lifecycle
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Submit and maintain documentation in internal system
• Prepare reports on account status
• Collaborate with PM/TL/CTO team to identify any growth opportunities
• Assist with challenging client requests or issue escalations as needed
• Collaborating with internal departments to facilitate client need fulfillment
• Resolving complaints and preventing additional issues by improving processes
• Acting as a client advocate with a focus on improving the buyer experience
• Working with receivables

We offer

• Budget for Medical Insurance
• Budget for Wellbeing
• Paid vacation
• Paid sick leaves
• “Synebo talk” internal educational program
• English lessons / Poland lessons offline in Wroclaw office
• Team building activities online/offline
• Regular cultural events

EvoPlay is an IT company that has been building an ecosystem of B2B products and services for the online gaming industry for over 10 years — including innovative gaming platforms, advanced marketing solutions, and analytical tools.
 

As we continue to grow, we are looking for a Customer Success Manager who will play a key role in bridging communication between our clients and product teams.
 

Responsibilities:
 

• Manage and develop long-term relationships with B2B clients using the platform
• Lead onboarding of new partners and support the launch of their programs
• Advise clients on how to effectively use platform features and maximize value
• Gather and analyze client feedback, translating insights into product improvements
• Collaborate with support, product, and engineering teams to resolve client issues
• Monitor client activity and proactively drive engagement and success
• Contribute to improving customer experience and internal processes
   

Requirements:
 

• 2+ years of experience in an IT company as a Customer Success Manager or in a similar role
• Hands-on experience working with B2B clients
• Understanding of SaaS products and digital platforms
• Basic knowledge of web technologies, APIs, and client-server architecture
• Ability to analyze technical issues and clearly communicate them to engineering teams
• Experience with task management tools (Jira, Linear, or similar) and cross-functional collaboration
• Understanding of SDLC and familiarity with Agile and Waterfall methodologies
• Strong analytical skills and ability to work with data and metrics
• English level: Upper-Intermediate or higher
   

We offer:
 

• 20 working days of paid vacation annually
• 22 sick leave days
• Medical insurance
• Corporate discount program
• Access to courses, training, and a self-learning library
• Internal mobility and rotation program
• Flexible working hours (start between 8:00–11:00)
• Group discussions and one-on-one sessions with a psychologist

You will be the first point of contact for our customers. Your primary responsibility is to answer incoming calls, respond to emails, text messages, website inquiries, and online chat requests while providing outstanding customer service and ensuring every lead is properly qualified and scheduled.

This is not a typical call center position. We are looking for someone who is proactive, empathetic, organized, and capable of representing our company with professionalism and confidence.

Key Responsibilities

Customer Communication

• Answer inbound phone calls professionally and courteously.
• Respond promptly to emails, text messages, and website inquiries.
• Handle emergency glass, window, and door service requests.
• Maintain a friendly, helpful, and positive attitude with every customer.

Appointment Scheduling

• Gather project information from customers.
• Schedule estimates, service calls, and installations.
• Coordinate schedules with technicians and project managers.
• Confirm appointments and follow up with customers.

Lead Qualification

• Understand customer needs and project requirements.
• Collect photos, measurements, addresses, and relevant project details.
• Identify high-priority and emergency service requests.
• Ensure all leads are properly entered into the CRM.

Customer Experience

• Keep customers informed throughout the entire process.
• Follow up on pending estimates and proposals.
• Resolve customer concerns professionally and efficiently.
• Maintain high customer satisfaction and online review ratings.

Administrative Support

• Update CRM records accurately.
• Document customer conversations and service requests.
• Assist with dispatching technicians when needed.
• Maintain organized records and communication logs.

Requirements

Must Have

• Excellent spoken and written English.
• Exceptional communication skills.
• Strong customer service mindset.
• Ability to remain calm under pressure.
• Strong organizational skills.
• Reliable internet connection and quiet work environment (for remote positions).
• Experience using CRM software and scheduling platforms.

Preferred

• Previous experience in:
  • Home services
  • Construction
  • Glass and window industry
  • Property management
  • HVAC, plumbing, roofing, or related trades
• Experience with:
  • Housecall Pro
  • GoHighLevel
  • Google Workspace
  • Microsoft Office

Ideal Candidate

The ideal candidate:

• Loves helping people.
• Can handle difficult customers professionally.
• Is highly organized and detail-oriented.
• Takes ownership of customer issues.
• Can multitask without sacrificing quality.
• Has a positive attitude and strong work ethic.
• Understands that every call is an opportunity to create a lifelong customer.

We are looking for a proactive and motivated IT Support Specialist, who will work in a fast-paced environment of a growing DefTech company. This role keeps people working, systems documented, and IT operations efficient by covering the essential first-line tasks that allow the rest of the IT team to focus on scalability, automation, and infrastructure stability. 

Main requirements: 

- Experience working with Windows 11 and macOS (installation, configuration, and basic troubleshooting). 

- Understanding of Active Directory principles: user account creation/deactivation, security groups, access policies. 

- Basic knowledge of Microsoft 365 / Azure AD. 

- Experience with VPN clients. 

- Knowledge of configuring and maintaining network printers, drivers, and print queues. 

- Ability to install and maintain user hardware (laptops, monitors, docking stations, peripherals). 

- Basic diagnostic skills for hardware and software issues. 

- Understanding of asset management processes: inventory, asset tracking, database maintenance. 

- Basic understanding of networking technologies (TCP/IP, DNS, DHCP, VLAN). 

 - Strong customer service and communication skills; ability to explain technical issues in simple terms. 

- Attention to detail, responsibility, and reliability. 

- English level: Intermediate or higher — ability to communicate with users and read technical documentation. 

Nice to have: 

- Understanding of onboarding/offboarding processes for employees. 

- Experience with Intune / MDM or similar device management systems is a plus. 

We offer: 

- Official employment in accordance with Ukrainian labor law. 

- 24 working days of paid vacation annually. 

- Paid sick leaves. 

- English language classes. 

- Compensation for educational and training programs. 

- Team buildings and corporate events in a friendly and collaborative environment. 

Customer Support Agent / Gambling Support

We are looking for a Customer Support Agent to join our gambling project. The role is focused on communicating with players via live chat, providing fast and accurate assistance, resolving user questions, and ensuring a smooth customer experience.

Responsibilities

-Communicate with players via live chat and other support channels.
-Respond to player questions regarding accounts, bonuses, deposits, withdrawals, verification, and general platform usage.
-Provide clear, polite, and professional support in written communication.
-Handle player complaints and escalate complex cases to the relevant departments.
-Monitor and report recurring player issues, technical problems, and user feedback.
-Follow internal procedures, scripts, and service quality standards.
-Ensure a positive customer experience and fast response times.

Requirements

-Previous experience in customer support, preferably in gambling, betting or other online services.
-Experience working with LiveChat, Zendesk, Intercom, Freshdesk, or similar support tools.
- Understanding of online casino / betting products will be a strong advantage.
-English level: B1–B2 or higher, for written communication with players.
-Strong written communication skills and ability to explain information clearly.
-Ability to handle stressful situations and communicate with difficult customers professionally.
-Attention to detail, responsibility, and ability to follow internal procedures.
-Fast typing skills and ability to manage multiple chats at the same time.

Nice to Have

-Experience in gambling, casino, betting, or iGaming support.
-Experience with CRM or ticketing systems.
-Additional languages will be a plus.

We Offer

-A role in a fast-growing gambling project.
-Remote work format.
-Competitive salary based on experience.
-Training and support from the team.
-Opportunity to grow within Support, VIP, Payments, Risk, or Operations departments.
-Fast decision-making and direct communication within the team.

Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment. Will work closely with developers, business analysts and infrastructure team members as well as with portfolio managers and traders.
The candidate will participate in the release process, ensuring quality software is delivered in a timely manner.

• Responsibilities:

  Principal Responsibilities
  
  • Solve technical trading-related issues, independently where possible or leveraging teammates as necessary. Escalate to application and/or infrastructure subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders regarding issue/resolution.
  • Build working relationships with trading groups in both US and UK.
  • Trading Infrastructure/Platform Status Communications - responsible for disseminating messages to the appropriate trading staff regarding trading infrastructure/platform issues, exchange updates, etc.
  • Assist with automating processes to achieve efficiency and streamlined trade support.
  • Document and create new knowledge base to provide the most effective solutions to trading issues.
  • Deployment of, support of, and monitoring of the firm's internal trading systems.
  • Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured, and tested.
  • Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases.

• Mandatory Skills Description:

  • Must understand the financial markets with strong equities background.
  • Understanding of the trade lifecycle, back-office, and settlement processes
  • Hands-on technical experience in an application support
  • Has 3 years experience in a support role within
  • Strong communication skills and the ability to work in a demanding environment.
  • Well organized, detail-oriented, and able to focus and prioritize multiple tasks in a dynamic environment
  • Aptitude to learn
  • Understanding of ITIL methodology
  • English - Advanced
  • Working hours - EST time zone shift (9 AM - 5 PM ET/EST)
  
  • Proficient writing SQL\PLSQL
  • Hands-on experience with Unix/Linux like platform
  • Good experience with Unix/Linux command line
  • Understanding of XML/FpML etc data formats
  • Know how to work with source-code (ability to read and understand logic)
  . Experience in BUILDING CHECKS (and monitoring) IN GENEOS. This would also entail some decent scripting skills preferably using python or perl for building geneos checks.

DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations. 

Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment methods and currencies. Besides, we have a wide range of clients and collaborate with companies from diverse industries, earning the trust of large enterprises, e-wallet project owners, partner program providers, and more.

We are looking for a highly-motivated Technical Support Manager to join our professional team.

Requirements:

• Work schedule: 2 days on / 2 days off, from 8:00 AM to 8:00 PM
• Experience working with API documentation and integrations, and log analysis is a must
• 1+ year of experience in customer support within fintech or financial services 
• Strong analytical thinking and problem-solving skills
• Experience in creating, managing, and processing support tickets efficiently
• Ability to handle multiple chat conversations in a high-workload environment
• Excellent written and verbal communication skills
• English level: Upper Intermediate or higher
• Technical education will be an advantage

Responsibilities:

• Support merchants by providing updates on the status of their channels

• Analyze integration issues and identify effective solutions

• Assist merchants in using the admin panel and its functionality

• Respond quickly to incoming messages and escalate issues when necessary

• Monitor ticket statuses and ensure timely feedback to merchants

What we offer:

• The opportunity to grow with a rapidly expanding international fintech company

• Continuous learning and career development opportunities

• Interesting challenges, ownership, and real impact on the business 

• Remote-first culture and a supportive team environment

We are looking for an experienced IT Support / NOC Engineer with strong MSP or outsourced IT support experience. The person should be comfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure.

The ideal candidate should not only react to support requests but also understand how to monitor systems, document recurring issues, communicate clearly with customers, and escalate problems when needed. This role requires someone reliable, structured, and able to work independently in a fast-moving support environment.

Responsibilities:

• Handle L1/L2 technical support requests for business users and client environments.Monitor customer infrastructure, cloud systems, servers, endpoints.
• Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
• Support Windows desktop, Windows Server, basic Mac OS.
• Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
• Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
• Communicate with third-party vendors and software support teams when deeper troubleshooting is required.
• Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.

Required Skills:

• Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support.
• Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.
• Experience with Windows Server and Windows desktop support.
• Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
• Experience with remote support tools such as TeamViewer, ScreenConnect or similar.
• Experience with ticketing and documentation discipline.Good written and spoken English for customer communication.
• Ability to support several clients or environments at the same time without losing structure.
• Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.
• English - Upper Intermediate, French - Upper Intermediate

Nice-to-Have Skills:

• Experience with MSP tools such as ConnectWise, Kaseya, or similar.
• Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar.
• Basic PowerShell scripting for automation and troubleshooting.Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications.
• Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar.
• Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure.

Personal Qualities:

• Reliable and disciplined in daily support work.
• Calm under pressure, especially during incidents or urgent client requests.
• Strong customer-service mindset.
• Able to document work clearly and consistently.
• Flexible with different client environments, tools, and processes.
• Able to learn new systems quickly and ask the right questions when documentation is missing.

Hiring process: HR Interview; Technical Interview; Client Interview.

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.

BlueVPS OÜ is looking for a Customer Support / Sales Team Lead in Sales Team with

Requirements:

• HOSTING COMPANY EXPERIENCE MANDATORY;
• At least 1+ years of experience as a Team Lead in hosting company or in managing a small commercial (sales) team;
• Experience in customer support position / sales in hosting company from 3 years;
• Understanding of hosting industry specifics and server hardware; 
• Attention to details, analytical thinking and proactivity;
• Intermediate English or above level of English, advanced in Ukrainian and Russian;

Responsibilities:

• Train and motivate the team to achieve sales targets;
• Improving the department’s technical proficiency;
• Quality control for the department (tickets and chats);
• Evaluate client requests to uncover bottlenecks, risks, and process gaps, and take the lead in resolving them;
• Work with data and prepare detailed sales reports;
• Hands-on involvement in complex sales cycles, especially with enterprise clients;
• Conduct regular team meetings, pipeline reviews, and provide ongoing coaching;
• Participate in industry conferences and events to increase brand awareness;

What we offer:

• Competitive salary level;
• Open collaboration team;
• Work from any place around the globe with our technical support;
• Free English language training;

About project:

BlueVPS is a young hosting Team of enthusiasts (8 years on the market) with 20+ professionals which is actively expanding in the European, U.S., and Asian markets.

We are looking for IT support to join our global IT team.

What You will do:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for Google workspace (G-suite)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees 
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

   

The experience You will need to successfully complete tasks:

• 2 years of experience in an IT support / Sysadmin
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities

• Upper-intermediate in English

   

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.

• 4 days work on-site in comfortable office and 1 day fully remote.

   

Steps of the hiring process:

• Recruitment interview.
• Test task.
• Technical interview.

• Final interview with CTO.

   

Languages:

English

B2 – Upper-intermediate

Про компанію Bulls-mediaBULLS MEDIA is a global leader in digital marketing. Our goal is to simplify decision-making and connect customers with valuable brands.
Our technology helps millions of consumers around the world make smarter, more confident buying decisions

Responsibilities:

• Oversee the full cycle of load operations in the CRM/TMS system
• Coordinate with brokers, carriers, drivers, and internal departments to ensure on-time and efficient freight delivery
• Monitor shipment statuses and resolve operational issues in real time
• Provide daily support to drivers, including communication regarding routes, delays, appointments, and emergencies
• Track and update load information, maintain accurate operational records and documentation

Requirements:

- Previous experience in truck transportation logistics

- Excellent communication and organizational skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Knowledge of transportation regulations and procedures

- Proficiency in using dispatching software

- English B2

Working Conditions:

• Schedule: Day shift from 3:00 PM to 11:00 PM (aligned with U.S. market hours)
• Office: Autonomous office with heat, water, and electricity available 24/7 near Vasylkivska metro station, Kyiv
• English and Spanish classes twice a week to improve communication skills
• Clearly structured professional development plan
• Paid sick leaves
• Compensation: Fixed salary  + monthly bonus

Benefits:

• Competitive salary with growth potential
• A team that values initiative, transparency, and accountability
• Real impact on business development — your results drive the company’s success
• 15 paid vacation days + all U.S. public holidays
• Option to take additional days off and sick leave without a doctor’s note — trust and flexibility
• Access to a corporate psychologist for mental health support
• Paid training and onboarding 
• Pet-friendly office — your furry friends are welcome
• Be part of a company that's redefining logistics in the U.S.