Jobs Account Manager

Vega Partners is not just a company — it’s an entire ecosystem of affiliate projects specializing in performance marketing within the iGaming industry. We operate across a wide range of markets, covering over 25% of countries worldwide. Our continuous growth creates real opportunities for scaling and professional development.

We are looking for a proactive and client-oriented VIP Account Manager to build long-term relationships with high-value clients and drive customer retention and revenue growth. 

In this role, you will manage your own portfolio of VIP customers, communicate with them daily across multiple channels, analyze client behavior, and develop personalized upselling strategies to maximize customer lifetime value.

✅ Your Responsibilities: 

• Relationship Building: Build and maintain strong long-term relationships with VIP clients through consistent and personalized communication.
• Multi-Channel Communication: Communicate with clients via email and messengers while adapting communication style to customer needs and expectations.
• Client Analysis & Retention: Monitor client activity, behavior, and KPIs to identify opportunities for retention, growth, and reactivation.
• Upselling & Revenue Growth: Develop and implement tailored upselling and cross-selling strategies to maximize customer value and increase revenue.
• Reporting & Performance Tracking: Prepare reports on client performance, engagement trends, and campaign effectiveness.
• Cross-Functional Collaboration: Collaborate with internal teams to ensure seamless customer experience and effective execution of client strategies.
• CRM & Data Management: Maintain accurate client records, track interactions, and manage customer data within CRM systems and internal tools.

🛠️ Your Skills & Experience:

• 1+ year of experience in Account Management, Customer Support, VIP Management, Retention, or similar client-facing roles;
• Upper-Intermediate English level (B2) or higher;
• Strong relationship-building and communication skills with the ability to maintain long-term partnerships with VIP clients;
• Experience communicating with customers across multiple channels, including email and messengers;
• Analytical mindset with the ability to monitor KPIs, client behavior, and performance metrics to identify retention and growth opportunities;
• Experience in customer retention, account management, upselling, and cross-selling strategies;
• Ability to develop personalized customer approaches and proactively offer tailored solutions;
• Experience preparing reports, analyzing trends, and tracking account performance;
• Strong organizational skills with attention to detail and the ability to manage multiple client interactions simultaneously;
• Experience working with CRM systems and maintaining accurate customer data;
• Team player with the ability to collaborate effectively with cross-functional teams;
• Sociable, customer-oriented, non-confrontational, teachable, and a strong active listener.

🔥 Would Be Great:

• Experience with or willingness to work in: Intercom, Customer.io. 

✨ What We Offer: 

• Competitive salary in EUR;
• Shift schedule: 2/2 days, 12-hour, including night shifts, remote;
• Paid public holidays, vacation, and sick leave;
• Compensation for medical expenses, sports activities, courses, and educational materials;
• Annual compensation review through regular performance reviews;
• Results-oriented culture with no time trackers or micromanagement.

HESH is a Human-Centric Operating System for the craft economy — an integrated platform combining PLM (Product Lifecycle Management), MES (Manufacturing Execution System), ERP (Enterprise Resource Planning), and MRP (Material Requirements Planning), all driven by AI agents. 

We are looking for a Founding Customer Success & Account Manager to own the customer journey after the sale.

About The Role
This is a hybrid role across Customer Success, Account Management, onboarding, support, and implementation.

You will help new customers launch successfully, make sure they actively use HESH, collect feedback, manage renewals and payments, and identify opportunities for expansion.

You will work closely with the founders and product team, and you will have a direct impact on retention, MRR, customer happiness, and product direction.

Responsibilities

• Onboard new customers and guide them through implementation
• Run kickoff calls, training sessions, and regular customer check-ins
• Help customers configure workflows, tasks, roles, users, and production processes
• Act as the main point of contact for existing customers
• Track customer health, adoption, risks, and follow-ups
• Push customers toward active and consistent product usage
• Handle support requests and coordinate issues with the product/engineering team
• Collect product feedback and turn it into clear insights for the team
• Manage renewals, payment follow-ups, and overdue invoices
• Identify upsell and expansion opportunities
• Build simple processes for customer onboarding, retention, and account management

Requirements

• Experience in Customer Success, Account Management, Support, Sales, or Project Management
• Strong communication skills and ability to work with business customers
• Ability to understand a complex product and explain it clearly
• Comfortable with follow-ups, reminders, payment conversations, and pushing customers to the next step
• Structured and organized: notes, tasks, statuses, CRM updates, follow-ups
• Proactive mindset: you do not wait until the customer complains
• Interest in B2B SaaS, operations, manufacturing, or workflow software

• Fluent English

   

Nice To Have

• Experience in B2B SaaS
• Experience with onboarding or implementation of software products
• Experience with manufacturing, ERP, CRM, inventory, task management, or workflow tools
• Experience working with founders or early-stage startups
• Experience with HubSpot, Notion, Clickup,, Crisp, Slack, or similar tools

What We Offer

• Direct impact on revenue, retention, and customer success
• Close collaboration with founders and the product team
• Opportunity to build the Customer Success function from the ground up
• Work with real manufacturing businesses and solve practical operational problems
• Flexible remote work
• Fixed compensation + possible performance bonus based on renewals, expansion, and collections

Ideal Candidate
You are not just a support person. You can own a customer relationship end-to-end: onboard the company, make sure the team adopts the product, follow up when usage drops, collect payments, spot risks early, and help customers get real value from HESH.

You enjoy working with people, but you are also structured, persistent, and comfortable taking responsibility for business outcomes.

Format

• Office / Hybrid
• Full-time preferred, part-time possible at the start
• Compensation: based on experience + performance bonus

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

We are looking for a PSP Account Specialist to join our team!

Requirements:

- 2+ years in a similar position;
- Strong communication, negotiation and interpersonal skills;
- Upper-Intermediate business-oriented English, both written and oral;
- Proactive, result-driven approach;
- Ability to work in a high-pressure fast-growing global company;
- Readiness to travel (if needed).

Responsibilities:

- Day-to-day communications with payment providers;

- Negotiating with existing and potential providers on conditions, offers and terms;

- Resolving issues and handling queries connected to payments operational activity;

- Analysing and determining the most efficient solutions for a particular geo or payment method;

- Supporting all stages of PSP onboarding: from intro to going live;

- Planning in accordance to business inquiries and subsequent reporting.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

We’re looking for a hands-on Account & Operations Manager with a strong focus on B2B client management and delivery to own client relationships and projects end-to-end — from intake and onboarding to launch, delivery, ongoing support, and retention.

HOW YOU WILL MAKE AN IMPACT:

• Own B2B clients and projects end-to-end (from acquisition → onboarding → launch → ongoing support)
• Identify and engage new clients, supporting the business development process
• Build and maintain long-term client relationships and ensure ongoing account growth
• Act as the main point of contact: manage communication, follow-ups, and escalations
• Control timelines, SLAs, deliverables, and client expectations
• Align internal teams and external stakeholders to ensure smooth delivery
• Oversee contracts, invoicing, payments, and scope changes
• Identify and proactively flag delivery and financial risks
• Prepare clear client reporting and maintain transparency
• Improve and maintain internal and cross-functional workflows
• Ensure adherence to processes, SLAs, and agreed ways of working
• Identify bottlenecks and drive operational efficiency
• Implement SOPs and scalable processes
• Support teams in adopting and following workflows
• Work with Notion, Slack, Google Workspace, and CRM systems
• Set up and manage workflows and basic automations
• Take a hands-on approach to solving operational challenges

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 3–5+ years in Account Management / Delivery / Operations (B2B) in IGaming/affiliate
• Strong client-facing experience
• Ownership mindset and strong execution skills
• Experience managing SLAs, timelines, and cross-functional dependencies
• Process-oriented thinking and optimization experience
• Strong communication and stakeholder management skills
• English B2+
• Confident with Notion, Slack, Google Workspace, CRM

Nice to have

• Exposure to contracts, invoicing, and finance coordination
• Jira, NetHunt CRM
• Automation / no-code mindset
• Basic understanding of integrations and workflows

HOW WE WILL KEEP YOU SMILING:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a strong leader to build a well-managed AM department from scratch

We are an international company that provides advertising accounts and infrastructure solutions for media buying teams, affiliate marketers, agencies and major performance partners.

We work with Google, Meta, TikTok, DSPs, Native and dozens of other providers. Our mission is to provide our clients with maximum stability, quality and speed.

The Account Management department is currently undergoing a major restructuring: a high volume of leads, an increasing operational workload, new verticals and new challenges. We don’t need a ‘supportive’ manager. We need someone who can build the system.

Responsibilities

Lead and develop the AM team (currently 3 managers, with plans for expansion).

Fully establish Account Management processes: from lead handling to the customer lifecycle.

Develop standards for communication, customer service and conflict de-escalation.

Set up SLAs, policies and cross-functional collaboration (AM → Supply → Finance → Client).

Work directly with key and strategic clients (negotiations, retention, upselling/cross-selling).

Implement a reporting system, KPI monitoring and risk management (overspend, billing, top-ups).

Build and manage a strategic pipeline for major clients.

Train, motivate and develop managers, and create an onboarding system.

Work with the CEO and other departments to develop a strategy for scaling the department.

Requirements

Essential:

Experience in affiliate marketing, performance marketing, media buying or B2B SaaS sales.

At least 2 years’ management experience (team leadership).

Strong negotiation skills and experience working with major clients.

Experience working in international markets.

Upper-intermediate English or higher (written and spoken).

In-depth understanding of advertising accounts (MCC, billing, risks, top-ups).

Ability to build processes from scratch and implement control mechanisms.

The following would be a significant advantage:

Experience in the iGaming, Apps, eCommerce, and Fintech sectors.

Experience managing a team of 5 or more people.

Experience in setting up CRM tracking, reporting, and sales pipelines.

Terms

Fully remote role.

Fixed salary + generous bonus scheme (departmental KPIs + personal targets).

Bonuses are awarded for both account set-up and client spend.

Working with warm inbound leads + active outbound outreach.

A direct influence on the company’s strategy.

The opportunity to build a department tailored to your needs.

Key department KPIs

Department revenue

Lead Activation Rate

Retention Rate by cohort

Average customer spend

Lead Response SLA

Client Reactivation Rate

If you are a strong operational manager and leader who can simultaneously maintain high service standards, build a team and increase revenue — we’d love to meet you.

We are looking for an Account Manager who can build strong long-term relationships with mid-sized and growing client accounts, while also contributing to account expansion and overall revenue growth.

Responsibilities:

- Build and maintain strong, long-term relationships with assigned clients; 

- Identify client needs and support upsell and cross-sell initiatives; - Ensure smooth service delivery in close cooperation with engineering teams. 

- Monitor account health, client satisfaction, and operational performance;

 - Proactively identify risks and escalate them when necessary; - Conduct regular check-ins and performance review meetings with clients.

- Support commercial discussions and contract renewal processes; - Contribute to revenue growth through account development initiatives.

Requirements:

- 2+ years of experience in Account Management or a related role;

- Proven experience in managing commercial conversations and supporting upsell initiatives; 

- Strong communication and relationship-building skills; 

- Ability to understand client business needs and translate them into clear, actionable requests for delivery teams; 

- Experience working with cross-functional teams (delivery, finance, recruitment); 

- Strong problem-solving skills and a client-oriented mindset; 

- English level: Upper-Intermediate or higher.

Pine Software Technology Ltd is a software company specializing in trading technology solutions for regulated brokers and trading firms. The company provides Software-as-a-Service (SaaS) products designed to support electronic trading, brokerage operations, risk management, and financial data analysis.

As a Junior Global Partnerships Operations Manager you will be responsible for connecting people to services, controlling accounts and permissions handle contracts and invoices

Main responsibilities:

• Provisioning and managing employee access to SaaS services
• Maintaining and controlling accounts and permissions
• Creating and tracking Jira tickets (including invoice/payment requests)
• Maintaining and updating spreadsheets (Google Sheets / Excel)
• Communicating with internal teams, partners, and support teams
   

Job Requirements:

• At least 6 months of commercial experience in roles such as operations specialist, account manager, project coordinator, customer support etc.
• High level of accuracy and attention to detail
• Responsibility and reliability
• Ability to work independently
• Meeting deadlines consistently
• Higher education (technical or humanitarian) is privileged 
• English - Intermediate (written and spoken)
• Ukrainian - fluent
   

What do you expect the new hire to accomplish in their first 90 days?

• Gain a clear understanding of all tools, services, and processes
• Independently handle employee onboarding (service access setup)
• Accurately create and manage Jira tickets
• Maintain error-free and up-to-date spreadsheets
• Effectively communicate with partners and support teams
• Integrate smoothly into team workflows

Company offers

‍

• Care from Day One – medical insurance immediately upon starting work, including dental care, massage and professional psychological support because your well-being matters
• Work-Life Balance – 25 days of paid vacation + 30 days of sick leave, so you can recover without unnecessary stress
• Investment in your energy – partial reimbursement for any sports activities that empowers you.
• Growth – partial coverage for English or Ukrainian language courses + a fixed budget for professional development. Choose what suits you best!
• Knowledge Library – books in the office and access to the Kuka online library to learn, grow, and find inspiration.
• Island Relaxation 14 days a year – enjoy a getaway at the corporate villa in Cyprus.
• Office of the Future – Modern Office in Larnaca – a stylish space for inspiration: open areas, cozy lounges, and functional meeting rooms – all for your comfort.

‍

Join the Pine Software team, where your talents and aspirations will be recognized! We offer a dynamic work environment, opportunities for professional growth, and support at every step of your career path. Start your journey to success with us—apply today and take the first step towards your bright future!
 

Pine Software is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Please note, that only shortlisted candidates will be contacted. Thank you for considering Pine as your next career move!

We’re looking for a Partner Success Manager who thrives on building meaningful relationships and turning them into long-term business impact. In this role, you’ll work closely with international partners across Tier-1 markets, helping them unlock the full potential of our high-load social networking and streaming products used by millions of users worldwide. It’s about becoming a trusted advisor, driving partner growth, and influencing product and business decisions through direct feedback and insights from the market

In this role, you will

• Build strong, consultative relationships with partners through regular and open communication
•  Deliver trainings and presentations on products, new features, and motivational programs
• Onboard and train new partners to ensure a smooth and effective start of cooperation
• Support existing partners with timely responses, helping them fully leverage platform functionalities and resolve payment, fines, and legal-related issues
• Collaborate cross-functionally with finance, legal, and support teams to address partner needs and ensure high-quality service delivery
• Drive partner success in business development by identifying growth opportunities and removing blockers
• Prepare actionable recommendations to improve project performance based on partner feedback

It’s all about you

• You have English at B2+ level or higher and can confidently communicate in a professional environment
• You have Spanish at B2+ level or higher and are comfortable working with international partners
• You have at least 1 year of experience in sales, account management, customer success, or similar roles
• You have a strong analytical mindset and pay close attention to details
• You have experience managing relationships with multiple partners and stakeholders simultaneously

Would be a plus:

• You are familiar with analytics platforms like Tableau or Amplitude
• You have experience working with streaming platforms or similar digital products

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity recovery support allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Test Task
• Final interview
• Reference check
• Offer

The Role

In this role, you’ll primarily take ownership of progressing qualified opportunities through the later stages of the sales cycle and driving them to close.

Inbound qualification and outbound pipeline generation are handled separately. During your ramp-up, initial discovery calls and product demos are led by senior leadership, giving you direct exposure to how we position the product, qualify opportunities, and navigate complex buyer conversations. You’ll initially step in after the demo stage with warm, qualified opportunities and own the commercial path to close.

As you build product fluency, you’ll be expected to take over demos independently — owning the full cycle from post-qualification through close.

You’ll manage the full commercial process: follow-up, pilot coordination, negotiation, proposal, and contract. No cold prospecting. Clear ownership. Direct access to leadership when you need it.

What You’ll Own

• Own deals from the demo stage through a signed contract
• Lead product demos independently once ramped, with direct support from senior leadership as you build product fluency
• Drive timely, professional communication with prospects and key decision-makers across the sales cycle
• Coordinate pilot and evaluation stages — manage timelines, stakeholders, and next steps
• Manage commercial discussions, objections, and negotiations
• Prepare proposals, pricing, and deal documentation
• Maintain accurate pipeline data in HubSpot — stages, tasks, forecasts, and notes
• Collaborate with product, engineering, and account management to support deal requirements
• Ensure a clean handoff from closed-won deals to customer success
• Share structured prospect feedback with leadership and marketing to improve positioning, messaging, and conversion

What We’re Looking For

• 3–5+ years in a closing role in B2B SaaS (e.g., Account Executive, Sales Manager, Business Development Manager, or similar)
• Proven track record closing deals in the $30K–$60K+ range
• Background in AI, health tech, fitness tech, or technical SaaS
• Experience with US or European mid-market or enterprise clients
• Experience managing multi-stakeholder sales cycles of 2–6 months
• Comfort managing pilot or proof-of-concept stages as part of the sales process
• Fluent English, spoken and written - C1/C2
• Strong HubSpot proficiency - pipeline management, sequences, forecasting
• Disciplined follow-up and CRM hygiene — you document everything
• Autonomous and structured - you move deals without being pushed
   

What Success Looks Like in the First 90 Days

You’ve taken ownership of the active pipeline, established a clear operating rhythm in HubSpot, and built a reliable view of deal status, next steps, and accountability across all open opportunities. Deals are progressing. Nothing is sitting without an owner, a next step, or a date.

We are an outsourcing company partnering with innovative fintech and crypto businesses. Company are currently looking to hire up to 3 juniors for our  Sales & Account Management department. Presence in China and LATAM is a strong advantage.

Position: Junior Business Development & Account Manager

On this position, you can join the team and try different tasks and your specialization to the Business Development or Account Management can be determined during the first months based on your strengths and interests.

Business Development & Lead Generation:

• Identify and source potential partners and clients through X (Twitter), Telegram, LinkedIn, and email outreach.
• Conduct lead scraping and research potential partners within target crypto ecosystems.
• Initiate communication with potential partners and build initial connections.
• Maintain records of leads and track communication in CRM or internal systems.

Partnership & Account Support:

• Maintain good working relationships with partners.
• Support upsell opportunities and partner communication under mentorship from senior team members.
• Client portfolio management.

Communication & Outreach:

• Conduct daily outreach via LinkedIn, email, Telegram, and X.
• Maintain professional and friendly communication.
• Participate in networking and engagement within crypto communities.
• Initiate communication with potential partners.

Internal Coordination:

• Collect feedback from partners and communicate insights to the internal team.

Requirements:

Experience: we are open to considering students. Will be a plus: relevant experience in other industries or active participation in international student organizations and internships.

Languages : English — confident Upper-Intermediate (B2+), Chinese or Spanish/Portuguese.

Soft Skills:

• Strong communication skills and ability to build relationships.
• Proactive mindset and competence to independently solve problems.
• Curiosity, ambition, and a strong desire to grow in business development.
• Willingness to use AI and other automation tools to increase productivity in research, outreach, and analysis.

Nice to Have:

• Experience with lead generation tools, scraping, or outreach automation.
• Familiarity with crypto communities on X and Telegram.
• Experience in B2B communication.
• Knowledge in one of industries : crypto, blockchain or fintech
• Hands-on experience with crypto products

Terms, conditions, and compensation package:

• Remote-first: Work from anywhere with a flexible schedule. 
• Adaptation period: 3 months; The position generally full-time, but part-time work is possible during the adaptation period with a transition to full-time after. 
• Opportunities for growth: Move into senior roles with paid training, certification support, and participation in professional events.
• Room for ideas: We work in teams with full autonomy without any timetrackers, empowered by our clients to take complete ownership of our projects.

Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;

• Follow Responsible Gaming and compliance guidelines.

   

🧭 What makes you a great match:

• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat / messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day / night).

   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

RESPONSIBILITIES

• VIP segment management: low / mid / high rollers
• Building and developing the VIP program - tiers, bonuses, privileges
• Managing and developing a team of VIP managers
• Personalized approach to high-value players: offers, communications, terms
• Tracking key metrics: GGR, ARPU, LTV, retention, churn
• Developing and implementing retention and reactivation strategies for VIP players
• Driving upgrades between VIP tiers (player upgrading)
• Cross-functional collaboration: CRM, product, analytics, payments
• Quality control of communications with VIP players
• Analyzing VIP program performance and implementing improvements

REQUIREMENTS
Experience & Expertise

• 3+ years of experience in iGaming / betting / casino
• Hands-on experience working with VIP / high-value segments
• Team management experience (VIP managers / account managers)
• Proven track record of building or scaling VIP programs
• Understanding of bonus economics and its impact on revenue
• Experience with CRM tools and player segmentation

Skills & Knowledge

• Strong understanding of metrics: GGR, ARPU, LTV, retention, churn
• Analytical mindset - ability to work with data and make data-driven decisions
• English - B2 or higher (required)
• Proficiency in: Slack, Jira, Confluence, basic CRM systems
• Strong communication skills — both written and verbal

About the role

We are a high-tech defense company at the forefront of innovation, is looking for an Account Specialist.

This is a unique opportunity to join a team working on projects of strategic importance for the country’s defense. In this role, you will be responsible for building strong client relationships, providing proactive support, and ensuring high-quality service delivery.

Requirements and qualifications

• 2+ years of experience in account management, sales support, or customer success;
• Understanding of B2B sales processes;
• Strong communication and interpersonal skills;
• Ability to manage multiple tasks and prioritize effectively;
• Attention to detail and problem-solving mindset;
• Experience working with CRM systems;
• Self-motivated with a proactive attitude.

• English level Upper-Intermediate (B2) or higher;

   

What will you be doing?

• Manage and develop relationships with clients;
• Handle incoming client requests and provide timely support;
• Assist in processing orders, quotes, invoices, and related documentation;
• Coordinate with internal teams (sales, logistics, technical support);
• Monitor client satisfaction and proactively resolve issues;
• Maintain accurate records in CRM systems;

• Prepare reports on client activity and performance.

   

What we offer

• Official employment with a competitive salary and transparent terms;
• 24 calendar days of paid vacation and paid sick leave;
• Professional growth opportunities in a rapidly growing company;
• Military reservation;
• A strong team of like-minded professionals.

Наш клієнт - глобальний бренд і платформа у сфері iGaming, доступна гравцям по всьому світу. Поєднує енергію та швидкість стартапу з чіткістю та структурою зрілого бізнесу. Швидкість у всьому: від розробки продукту до прийняття рішень - усе налаштовано на максимальну ефективність і вплив.
 

Ідеально для тих, хто прагне:

• Побудувати та масштабувати функцію VIP-акаунт менеджменту з нуля для iGaming-продукту;
• Розробляти та впроваджувати наскрізні стратегії утримання VIP-клієнтів, програми лояльності та процеси роботи з високозабезпеченими гравцями;
• Безпосередньо управляти портфелем VIP-гравців, забезпечуючи високий рівень задоволеності, персоналізовану комунікацію та зростання LTV;
• Визначати KPI, структури звітності та операційні процеси для VIP-відділу;
• Відстежувати активність гравців та тенденції в даних для виявлення можливостей зростання та запобігання відтоку;
• Взаємодіяти з командами маркетингу та продукту для створення ексклюзивних пропозицій та заходів для VIP-клієнтів.

Досвід, який стане твоєю перевагою:

• Щонайменше 2 роки досвіду в акаунт менеджменті в індустрії iGaming;
• Глибоке розуміння механік iGaming-продукту, психології гравців та вимог VIP-сегменту;
• Експертиза в управлінні портфелями високоцінних клієнтів та наданні індивідуального сервісу;
• Сильні аналітичні навички з умінням перетворювати дані на дієві стратегії утримання.

Ми цінуємо:

• Виняткові комунікаційні та переговорні навички;
• Стратегічне мислення з практичним підходом до вирішення проблем;
• Проактивність, самомотивація та здатність працювати самостійно у динамічному середовищі;
• Високий рівень емоційного інтелекту та культурної обізнаності.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.
   

Долучайся - і нехай твоя історія зростання розпочнеться.

English version:

Our client is a Global iGaming brand and platform, accessible to players worldwide. Combine the energy and speed of a startup with the clarity and structure of a well-established business. Move fast, every process — from product development to decision-making — is designed for maximum efficiency and impact

Perfect for those who aim to:

• Build and scale the VIP Account Management function from scratch for the iGaming product;
• Develop and implement end-to-end VIP retention strategies, loyalty programs, and high-net-worth individual management processes;
• Directly manage a portfolio of VIP players, ensuring high satisfaction, personalized communication, and increased LTV;
• Define KPIs, reporting structures, and operational workflows for the VIP department;
• Monitor player activity and data trends to identify growth opportunities and prevent churn;
• Collaborate with Marketing and Product teams to create exclusive offers and events for VIPs.

Experience you’ll need to bring:

• At least 2 years of experience in Account Management within the iGaming industry;
• Deep understanding of iGaming product mechanics, player psychology, and VIP segment requirements;
• Expertise in managing high-value portfolios and delivering bespoke customer service;
• Strong analytical skills with the ability to translate data into actionable retention strategies.

It's a perfect match if you have those personal features:

• Exceptional communication and negotiation skills;
• Strategic thinker with a "hands-on" approach to problem-solving;
• Proactive, self-motivated, and capable of working independently in a fast-paced environment.
• High level of emotional intelligence and cultural awareness.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.
   

Apply, and let your growth journey begin.

About the Role

We are looking for a data and detailed oriented Senior CRM/Retention Manager with strong ownership and independent mindset to join our growing iGaming team.

In this role, you will be responsible for ownership of end to end CRM/Retention strategy for one of our brands. Including creating/reviewing/adjusting Retention/CRM strategy, bonus policy, promo planning, managing of end to end prod launch of automated, ah-hoc and A/B test campaigns aimed at increasing engagement, retention, reactivation metrics. Works with numerous CRM/Retention tools: classic bonus system and gamification tool and taking part in developing these functionalities.

Conduct data analysing of customer base and campaigns to meet business KPIs (LTV, Bonus rate, Retention Rate, ROMi etc)

You’ll work closely with the internal CRM operational team, product, marketing, analytical, VIP  teams.

Position considering to work with Softswiss ecosystem + Customer.io tool

Key Responsibilities

• Own and drive the end-to-end CRM & Retention strategy for the brand, aligned with business KPIs (LTV, NGR, Retention Rate, Bonus Cost, ROMI)
• Define and continuously optimize player lifecycle strategies (onboarding, activation, retention, reactivation
• Develop and maintain segmentation frameworks.
• Plan and execute CRM calendar (weekly / monthly / event-based: sport, seasonal, local markets)
• Manage setup process of planned and other campaigns along with Operational CRM unit (setup part should be covered by Operational team mainly close to 70%).
• Launch and manage multi-channel campaigns (email, push, in-app, SMS) along with the monitor of delivery and effectiveness.
• Own communication effectiveness of automated journeys, ad-hoc campaigns, triggered campaigns.
• Design and optimize bonus policy and promotional mechanics along with controlling bonus cost efficiency and improving bonus ROI and player value.
• Build and scale automated lifecycle journeys with continuous improvement of personalization and real-time triggers
• Analyze player behavior, cohorts, and campaign performance to identify growth opportunities
• Monitor and optimize core metrics for brand: LTV/ARPU, Retention/Reactivation Rates, Bonus Rate.
• Define and execute structured A/B testing relevant for brand and business needs.
• In collaboration with the Product team define and improve CRM-related features/bonus/ engagement capabilities.
• Close cooperation with Product, Analytical, Marketing, VIP, Operational teams for executing targets and plans.
• Key Requirements
• 3+ years of experience in CRM / Retention / Lifecycle Marketing in iGaming, sport betting.
• Proven track record of owning CRM strategy and delivering measurable impact on LTV, Retention, and NGR
• Strong understanding of player lifecycle, behavioral segmentation, and retention mechanics
• Advanced analytical mindset with ability to translate data into actionable CRM decisions
• Experience working with key metrics: LTV/ARPU, Retention/Reactivation Rates, Bonus Rate and communication metrics - Delivery, Open, Click, Conversion rates
• Experience with cohort analysis, funnel analysis, and performance reporting
• Deep understanding of bonus systems and promotional mechanics (preferably in Softswiss ecosystem)
• Ability to balance conversion vs bonus cost efficiency
• Experience working with iGaming platforms such as SOFTSWISS and with CRM platforms such as Customer.io
• Understanding of event-based architecture, triggers, and automation logic
• Experience managing multi-channel communication (email, push, in-app, SMS)
• Data-driven approach to continuous optimization of campaigns and journeys
• Proven experience in A/B testing and experimentation frameworks
• Experience building and scaling automated lifecycle journeys
• Strong sense of ownership and accountability for results
• Ability to work independently in a fast-paced, performance-driven environment
• Structured, detail-oriented, and result-focused approach
• Proactive mindset with ability to identify growth opportunities and act on them