Jobs Account Manager

We are currently seeking a skilled Account Manager with exceptional communication and negotiation abilities. Joining our team offers the chance to work on exciting projects and explore career advancement opportunities, all within a supportive and collaborative environment.

Requirements:

• 2+ years of experience as an Account Manager/Sales Manager in the IT industry;

• Proven ability to manage top-tier clients and handle the associated pressure;

• Strong problem-solving skills, proactive mindset, and excellent negotiation abilities;

• Ability to thrive in a fast-paced, complex, and rapidly changing environment;

• Commercially minded, with strong analytical/numerical skills;

• Fluent in English, both spoken and written.

Responsibilities:

• Responsible for driving and maximizing revenues with assigned customers;

• Build and maintain strong relationships with key stakeholders within customer organizations;

• Serve as the primary point of contact for your customers within the company;

• Continuously monitor customer feedback to anticipate business needs and relay them to the team;

• Regularly report on KPIs and account status updates to the Head of Account Management.

IT Craft offers:

• Competitive compensation according to the qualifications;
• Flexible working hours, remote work;
• Opportunity for career growth;
• Compensation for technical courses, educational resources and sport;
• In-house English training;
• A friendly team of open-minded people.

Please send your CV.

By submitting your application, you consent to the processing of your personal data in accordance with IT Craft's Privacy Policy, available at https://itechcraft.com/datenschutz/ 

Ми шукаємо Account Manager із сильними комунікаційними та переговорними навичками. У нашій команді ви матимете можливість працювати з цікавими проєктами, розвиватися професійно та зростати разом із компанією в атмосфері підтримки та співпраці.

Вимоги:

• Досвід роботи на посаді Account Manager або Sales Manager в ІТ-галузі від 2 років;
• Досвід роботи з ключовими клієнтами та вміння ефективно працювати у складних і напружених ситуаціях;
• Сильні навички вирішення проблем, проактивний підхід і відмінні навички ведення переговорів;
• Здатність діяти в динамічному, складному та стрімко змінному середовищі;
• Комерційне мислення та сильні аналітичні навички;
• Вільне володіння англійською мовою, як усною, так і письмовою.

Обов'язки:

• Розвиток співпраці із закріпленими клієнтами та збільшення доходу за відповідними акаунтами;
• Налагодження та підтримка міцних відносин з ключовими стейкхолдерами в компаніях клієнтів;
• Ведення комунікації з клієнтами, як основна контактна особа;
• Регулярний збір та аналіз зворотного зв’язку від клієнтів, визначення їхніх бізнес-потреб і передача відповідної інформації команді;
• Регулярне звітування Head of Account Management щодо ключових показників (KPI) та поточного статусу акаунтів.

IT Craft пропонує:

• Конкурентну оплату відповідно до кваліфікації;
• Гнучкий графік, дистанційну роботу;
• Можливість кар’єрного росту;
• Компенсацію за технічні курси, освітні ресурси та спорт;
• Внутрішнє навчання англійської мови;
• Дружню команду відкритих людей.
   

У разі зацікавленості надішліть, будь ласка, своє резюме.

Відгукуючись на вакансію, ви погоджуєтеся на обробку ваших персональних даних відповідно до Політики конфіденційності IT Craft, доступної за посиланням: https://itechcraft.com/datenschutz/.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Media Buying Operations Specialist to join our team!

Requirements:

• 1+ year of experience in account operations, media buying support, affiliate marketing, or a similar role.
• Good understanding of Facebook Ads Manager and Business Manager.
• Understanding of Facebook Pixels, Events, Custom Conversions, and Audiences.
• Basic understanding of Meta Marketing API and Facebook Developer tools.
• Experience working with multiple Facebook accounts and Business Managers.
• Strong attention to account limits, balances, permissions, and technical details.
• Ability to work with spreadsheets and maintain structured operational records.
• Basic understanding of tracking, conversions, and postback logic.
• Good English communication skills.
• Ability to work with multiple tasks and accounts simultaneously.

Will be plus:

• Experience in iGaming / affiliate marketing.
• Experience with Facebook media buying.
• Experience with Meta Marketing API.
• Experience with Facebook Developer accounts and System Users.
• Experience with trackers, CRMs, postbacks, and server-side tracking.
• Understanding of GTM, GA4, and web analytics.
• Experience working with anti-detect browsers.
• Experience working with agency advertising accounts.
• Experience with account warming and account rotation processes.
• Previous experience in an Account Manager, Media Buying Assistant, Traffic Operations, or similar role

Responsibilities:

• Prepare and maintain Facebook accounts and infrastructure for traffic launches.
• Manage the full account lifecycle: acquisition → setup → ready for launch → rotation.
• Set up and maintain BMs, Pixels, Audiences, Ad Accounts, and Marketing API infrastructure.
• Check account limits, regions, violations, balances, payment methods, and access.
• Maintain accurate account inventory and statuses.
• Create and manage required Facebook audiences and conversions.
• Coordinate with agencies, Media Buyers, and Web Analysts.
• Monitor account health and resolve operational issues.
• Ensure all infrastructure is prepared and verified before launch.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.
 

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs
   

NICE TO HAVE:

• Knowledge of German, Spanish, French or other additional languages
• Understanding of sports betting products and player behavior
• Experience working with different back-office/admin systems
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Who we are:

Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:
We are seeking an Account and Content Manager with strong initiative, negotiation, and communication skills to serve as the primary point of contact and build long-term relationships with clients (platforms) and partners (game providers).

Responsibilities:

• Help clients and partners through email, online presentations, screen-share 
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Keeping current clients satisfied and delivering exceptional service on a day-to-day basis
• Monitor and analyze ongoing process
• Working with the Sales team to onboard and integrate new clients and developing existing client relationships

• Liaise between the clients and internal teams

   

Requirements:

• Exceptional negotiation communication skills 
• iGaming experience is a must 
• Proficient in English at both written and spoken
• Industry experience in slot games is a plus
• Experience as an account manager, sales representative, or business development manager in a gambling or tech company.
• Strong attention to detail and teamwork skills.

• Ability to meet deadlines in a fast-paced environment.

   

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement
• Supportive and positive work culture, collaborating with like-minded teammates

The recruitment process will include a three-day pre-trial period, during which we will test your skills. This period is paid. After successfully completing the pre-trial, an interview will follow. If the interview is successful, the next step will be an offer..

Screening questions:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Сan you share examples from your portfolio that showcase your account management-related skills, particularly for gambling tech? 
3. What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)
4. What is your notice period and how soon can you join us?

We are a Ukrainian outsourcing company Join.To.IT, founded in 2012, and delivering software solutions across diverse business domains.
We focus on building long-term partnerships with our clients and delivering solutions that create real business impact. Our team consists of experienced professionals who take ownership of their work, value clear communication, and are committed to high standards in everything they do.
At Join.To.IT, we create an environment where engineers can grow, influence technical decisions, and contribute to meaningful projects alongside a strong and supportive team. 
 

     Requirements:

• 1+ year experience as an Account Manager, Delivery Coordinator, Junior Project Manager, or similar client-facing role in IT outsourcing/outstaffin
• Experience managing multiple parallel projects or contractors (5–10+ simultaneously)
• Strong client communication skills in English (Upper-Intermediate / B2+ or higher)
• Practical understanding of Agile/Scrum workflows
• Experience with CRM/ERP or project tracking systems
• Ability to make decisions under uncertainty and manage competing priorities
• Basic technical understanding of software development lifecycle (frontend, backend, mobile)
• Strong organizational and time-management skills
• Experience with Excel for operational or financial reporting
• Basic team coordination or leadership experience

• Experience working with Upwork or similar freelance platforms is a strong advantage
   

  Responsibilities:

• Build and maintain long-term relationships with clients across multiple concurrent projects
• Manage client expectations, clarify priorities, and ensure alignment between business goals and delivery
• Maintain communication through Upwork and other agreed channels, including milestone discussions and project updates
• Coordinate project execution in collaboration with engineers, BA, designers, and BDM
• Support Scrum processes including sprint planning alignment, progress tracking, and delivery follow-ups
• Monitor workload distribution and team allocation across projects
• Manage invoicing processes, milestone tracking, and payment follow-ups
• Track project profitability, utilization, and delivery efficiency
• Maintain reporting and operational tracking using Excel and internal tools
• Coordinate engineers working in outstaff or hybrid delivery models
• Monitor performance, engagement level, and project health
• Contribute to improving internal delivery processes and operational standards

• Participate in presale support when needed (scope clarification, estimations coordination)
   

  We Offer:

• Modern office near Vasylkivska metro station (with shelter, Starlink, and uninterrupted power supply)
• Parking for cars and bicycles
• Medical insurance
• Free gym next to the office
• Compensation for English courses and professional development
• Opportunity to influence department growth and implement new ideas
• Supportive and friendly team environment
  
  Office or hydrid work format

Cyber Harbor is a fast-growing Ukraine-based company founded by engineers and researchers who helped defend critical infrastructure during the war. Our work is shaped by real-world experience, and we build AI-powered systems designed for complex, high-stakes environments.

We are currently looking for an Account Manager for the defence market who will act as the link between our customers and our product and business teams. Our customers are defence and public-sector institutions with specific requirements, formal procedures, and a high cost of error. You will join the sales process early, take over the relationship once an agreement is reached, and make sure the customer consistently sees real value in working with us. 

You will report directly to the CEO.

Please note that this role is based in Kyiv and is not fully remote. Regular in-person meetings with customers, often on their premises, are an essential part of the job. Occasional business trips within Ukraine may be required.

What You Will Do

• Take part in sales meetings and presentations alongside the CEO and the sales team, and take over the customer relationship once an agreement is reached.
• Act as the primary point of contact for assigned customers and keep communication regular and active.
• Prepare for and attend customer meetings, and follow up with clear summaries of what was discussed and agreed.
• Maintain a complete record of all agreements, commitments, and deadlines on both sides, and track their fulfilment.
• Translate customer needs, feedback, and requests into clear input for the product team.
• Align the business team, the product team, and the customer on priorities, scope, and timelines, and flag risks and delays early.
• Coordinate the steps needed to deliver on agreements, including pilots, deployments, trainings, and demonstrations.
• Monitor customer satisfaction and how our solutions are actually used, and act before issues escalate.
• Identify opportunities to extend and expand cooperation with existing customers.
• Communicate in line with the customer's security requirements and internal procedures.

What You Need to Join Us

• Background in Ukraine's security and defence sector, through service or close professional work with its institutions.
• Understanding of how defence and security institutions operate, including hierarchy, decision-making, and formal communication.
• Proven experience independently managing key customer relationships in account management, customer success, business development, or a similar customer-facing role.
• A business-oriented understanding of technology products: you can explain the value of our solutions and understand what the customer actually needs. Deep technical expertise is not required.
• A disciplined approach to documentation: nothing agreed gets lost, and every commitment has an owner and a deadline.
• Strong written and verbal communication skills in Ukrainian.
• Good command of English is highly desirable.
• Discretion, reliability, and a responsible approach to sensitive information.
• Readiness to work on customer premises, including facilities with restricted access.
• Strong sense of ownership and the ability to manage several customer relationships independently.

Why Join Us

• Work where technology meets defence - help bring AI systems into the hands of teams that rely on them in real operations.
• Direct impact - you will shape how our products evolve by bringing the customer's voice into the product team.
• Room to grow - as you prove yourself, you can take full ownership of account management, move into sales, or combine both.
• Military Deferment - available for full-time employees.
• Flexible Work Format - a results-focused environment with flexibility, while staying present with customers when needed.

–––––––––––––––––––––––––––––––Рідною–––––––––––––––––––––––––––––––

Cyber Harbor - українська компанія, заснована інженерами та дослідниками, які брали участь у захисті критичної інфраструктури під час війни. Ми спираємося на реальний практичний досвід і створюємо AI-powered системи для складних середовищ, де помилка може мати високу ціну.

Зараз ми шукаємо Account Manager для оборонного ринку, який стане сполучною ланкою між нашими замовниками та командами продукту й бізнесу. Наші замовники - інституції оборонного та державного сектору зі специфічними вимогами, формалізованими процедурами та високою ціною помилки. Ви долучатиметеся до процесу продажу на ранньому етапі, після досягнення домовленостей берете комунікацію із замовником на себе й забезпечуєте, щоб він стабільно відчував реальну цінність співпраці з нами. Ви підпорядковуватиметеся безпосередньо CEO.

Зверніть увагу: ця роль передбачає роботу в Києві та не є fully remote. Регулярні особисті зустрічі із замовниками, часто на їхній території, є важливою частиною цієї роботи. Можливі періодичні відрядження по Україні.

Що ви будете робити

• Брати участь у зустрічах і презентаціях з продажу разом із CEO та sales-командою і після досягнення домовленостей брати комунікацію із замовником на себе.
• Бути основною контактною особою для закріплених замовників і підтримувати з ними регулярну та активну комунікацію.
• Готуватися до зустрічей із замовниками, відвідувати їх і фіксувати підсумки: що обговорили та про що домовилися.
• Вести повний облік усіх домовленостей, зобов'язань і строків з обох сторін та контролювати їх виконання.
• Перетворювати потреби, фідбек і запити замовника на зрозумілі вхідні дані для продуктової команди.
• Узгоджувати пріоритети, обсяг робіт і строки між бізнес-командою, продуктовою командою та замовником, завчасно сигналізувати про ризики й затримки.
• Координувати кроки, необхідні для виконання домовленостей, зокрема пілоти, розгортання, навчання та демонстрації.
• Відстежувати задоволеність замовника та фактичне використання наших рішень, діяти до того, як проблеми загостряться.
• Виявляти можливості для продовження та розширення співпраці з наявними замовниками.
• Вести комунікацію відповідно до вимог безпеки та внутрішніх процедур замовника.

Що нам важливо

• Досвід у секторі безпеки і оборони України - служба або тісна професійна взаємодія з його інституціями.
• Розуміння того, як працюють інституції сектору безпеки і оборони: ієрархія, прийняття рішень, формальна комунікація.
• Підтверджений досвід самостійного ведення ключових клієнтів в account management, customer success, business development або на подібній клієнтській позиції.
• Бізнесове розуміння технологічних продуктів: уміння пояснити цінність наших рішень і зрозуміти, що насправді потрібно замовнику. Глибока технічна експертиза не вимагається.
• Дисциплінований підхід до документування: жодна домовленість не губиться, кожне зобов'язання має відповідального і строк.
• Відмінні навички письмової та усної комунікації українською.
• Впевнене володіння англійською - дуже бажано.
• Стриманість, надійність і відповідальне ставлення до чутливої інформації.
• Готовність працювати на території замовника, зокрема на об'єктах з обмеженим доступом.
• Високий рівень відповідальності та здатність самостійно вести кілька клієнтських напрямів одночасно.

Чому варто приєднатися

• Працювати на перетині технологій та оборони - допомагати впроваджувати AI-системи в роботу команд, які покладаються на них у реальних операціях.
• Прямий вплив - ви формуватимете розвиток наших продуктів, доносячи голос замовника до продуктової команди.
• Можливість зростання - з часом ви зможете повністю взяти на себе account management, перейти в sales або поєднати обидва напрями.
• Бронювання - доступне для full-time працівників.
• Гнучкий формат роботи - середовище з фокусом на результат і достатньою гнучкістю, водночас із потребою бути поруч із замовником, коли це необхідно.

Customer Success Manager

Who We Are:
UnderDefense was founded to make Cybersecurity simple and available for every organization, enable compliance and eliminate cyberattack risks with true 24×7 Security Assurance. Our combination of self-service, cloud-native technology, super-effective processes, and expertise is preventing breaches every day. We are completely changing the way security is delivered and setting a new standard for security. If our mission resonates with you, let’s talk!
 

About the role:
As a Customer Success Manager, your primary focus will be on cultivating relationships with both new and existing clients. In this role, you’ll have the opportunity to shape and execute strategies that drive business growth for our clients in the realm of cybersecurity. You’ll be at the forefront of defending organizations against security threats, taking pride in solving critical challenges and supporting their IT strategies.
We value continuous learning and personal development. As our Customer Success Manager, you’ll be encouraged to stay up-to-date with the latest security threats, solutions, security tools, and network technologies. Your dedication to expanding your knowledge will only enhance your ability to deliver exceptional results to our clients.
At our company, collaboration is key. You’ll work closely with all internal departments, fostering a cohesive team atmosphere, and benefiting from the collective expertise of our talented professionals.

Requirements:
 

• Understanding of both cybersecurity and managed IT services, and their application in solving challenges for SMB, mid-market, and enterprise businesses.
• Experience in working with IT product company in Account Manager role.
• Experience working cross-functionally with an account team, providing account management and support to assigned projects and service teams.
• Proven track record of customer retention and upsells.
• Skilled in conducting discovery calls and demos that effectively diagnose prospects’ pains and problems.
• Proven ability to lead all aspects of a technology sales cycle, including prospecting, qualifying, developing, and winning net-new territories and accounts.
• Proven skills in forecasting, pipeline development, reporting, and key performance metric development.

Personal skills:
 

• You thrive in a team environment, showcasing superior leadership, presentation, and planning abilities, as well as excellent verbal and written communication skills.
• Strong business acumen, translating business requirements into relevant solutions.
• You remain flexible and composed under stress, effectively managing multiple priorities simultaneously.
• Active listener with excellent oral and written communication skills, and adept at handling difficult conversations.
• Effective communication with customers and various levels of management, both verbally and in written form.
• Capacity to manage multiple projects in a fast-paced environment.
• A team-player mentality, always willing to share knowledge and support others

Responsibilities:
The main focus for Customer Success Manager within the company is paid to Customer Engagement, Customer Expansion and Retention. Thus, effective candidates are responsible for:
 

• Understanding customer business goals and providing security solutions that align with their requirements.
• Developing strong customer relationships and gaining insights into customer initiatives, key decision-makers, and business processes to effectively communicate how our products/services contribute to their overall goals.
• Identifying and escalating at-risk customer situations to ensure timely resolution and customer satisfaction.
• Proactively achieving sales and revenue targets by maintaining existing customer revenue and introducing new services from our product/solution portfolio.
• Conducting bill reviews when needed to ensure customer understanding of invoicing.
• Exceeding assigned quotas through exceptional relationship building and top-tier customer service.
• Prospecting for new business and expanding our customer network through referrals and effective collaboration with marketing and account teams.
• Closing new accounts and cross-selling additional products and solutions to existing assigned accounts.
• Leveraging cross-functional resources, including Sales Development Reps, Account Managers, Marketing, Delivery teams, to achieve success.

What’s in it for you:

• outstanding Sales team; work in a global IT/Cybersecurity company, a pure Ukrainian Startup success story
• decent base Compensation fixed in USD
• funny celebrations, team outings, and unforgettable corporate events
• compensation for sick leaves and regular vacations
• comfortable office or possibility to work remotely
• remote work & Flexible working schedule
• internal Medical coverage
• regular education and self-development on internal courses and seminars, office library, direct access to CEO
• opportunity to travel onsite to the US, Canada, EU
• attending sales conferences, training, R&D, networking events, etc.

Hi there! Do you want to make a significant contribution to the world of the gaming industry? We are looking for a dedicated Head of VIP to join our VIP team.
 
🧲 About the role
 
M5Team is a company of professionals that provides its clients with the highest level of customer service and the best sales solutions.
Our website is https://m5team.net/ .
 
Our values
 

• Lead from Within: We grow through trust, support, and knowledge sharing. We invest in our people to shape future leaders from the inside.
• Growth Mindset: A drive to act, experiment, and learn from mistakes. We value initiative and fast decision-making over rigid processes.
• Product Ownership: Personal accountability for user impact. Every role shapes the final product, so we treat our work as our own.

As we continue to grow, we're looking for a Head of VIP who can take full ownership of our VIP segment, build effective player management processes, and drive both player loyalty and business results.
In this role, you'll lead the VIP team, develop personalized player experiences and bonus programs, analyze player behavior, and identify opportunities to increase engagement, retention, and profitability across the high-value player segment.
We're looking for someone with strong iGaming VIP expertise, a deep understanding of player behavior, and a hands-on leadership approach who can turn player insights into effective strategies and measurable business results.

What we're looking for:
 

• 2+ years of experience as a Head of VIP or in a similar leadership role within iGaming, Forex, or Crypto
• Proven experience working with VIP players in gambling, preferably across Tier 1 markets
• Strong understanding of player motivation and behavior, with the ability to turn insights into actionable strategies
• Strong analytical skills and experience working with player data to identify trends and growth opportunities
• Ability to build strong relationships with VIP players and effectively communicate the value of the brand
• Experience creating personalized offers and tailored experiences for high-value players
• Experience developing and managing bonus programs aligned with business goals
• Experience establishing QA standards and monitoring the quality of VIP team processes
• Strong leadership skills with experience managing, developing, and motivating a team
• English — B2+ level

Will be a plus:
 

• Experience working with Livechat and Helpdesk
• Understanding of loyalty programs and retention strategies
• Experience with CRM systems and tools for managing and segmenting the customer base

What you'll do:
 

• VIP Strategy & Operations: Develop and implement effective VIP player management processes to ensure a high-quality and efficient player experience
• Business Performance: Own financial targets for the VIP segment, balancing player value, profitability, and long-term growth
• Team Leadership: Lead, mentor, and develop the VIP team, setting clear objectives and KPIs aligned with business goals
• VIP Programs: Develop and execute personalized bonus and engagement programs for VIP players
• Player Insights: Analyze player behavior and trends to identify opportunities for personalized engagement, retention, and improved service
• Quality Management: Ensure high standards of service and consistency across VIP team processes

🧲 What we offer:
 

• Flexible work format. Office in Kyiv or remote — your choice.
• Flexible working hours.
• Learning and development. We cover 50% of individual courses, training, and language programs, and 100% of team courses.
• Legal support. Free consultations with our lawyers + 50% discount on legal services.
• Health insurance.
• Regular salary reviews.
• Team building and events in Ukraine and abroad.

Last but not least, we value ownership over bureaucracy. We believe in clear communication, fast decision-making, and a culture where people can make an impact, develop their teams, and grow together with the company.

Are you ready to take ownership of the VIP segment and turn player relationships into measurable business results? Show us your CV and let's make it a match! 🐾

As a Digital Growth Account Manager, you will own the relationship with newly acquired clients, ensuring a seamless onboarding experience, successful campaign launches, outstanding communication, and long-term account growth.

This role combines strategic consulting, client success, operational excellence, and business development.

The ideal candidate enjoys building relationships, loves structured processes, communicates proactively, and can confidently coordinate multiple stakeholders without losing attention to detail.

What You’ll Do

Client Success & Relationship Management

• Become the primary point of contact throughout the client lifecycle
• Lead onboarding and campaign kickoff meetings
• Build trusted long-term client relationships through proactive communication
• Ensure every client always knows the current project status
• Maintain high client satisfaction 

Campaign Launch & Delivery

• Coordinate media planning and campaign setup
• Ensure campaigns launch on time and according to agreed KPIs
• Coordinate reporting schedules and campaign documentation

Strategic Growth

• Identify opportunities for upselling and expanding services
• Develop long-term account growth strategies

Reporting & Analytics

• Prepare weekly and monthly client reports
• Present campaign performance and business insights

• Track account health and delivery KPIs

   

What We’re Looking For:

• 3+ years of Digital Account Management experience
• Agency experience is highly preferred
• Experience managing multiple client accounts simultaneously
• Experience with international clients
• Middle East market experience is a strong advantage

Technical Skills

• Strong understanding of: Google Ads,Meta Ads
• Familiarity with digital media planning

Soft Skills

We’re looking for someone who is:

• Highly organized and detail-oriented
• Proactive rather than reactive
• Excellent at stakeholder management
• Confident communicating with senior client representatives
• Able to simplify complex information
• Process-driven and systematic
• Comfortable making decisions and taking ownership

Language Requirements

• English — Upper-Intermediate (B2+) or higher

Why Join Universal Parallel?

Remote-first culture: Work from anywhere while collaborating with an international team.

Warsaw Office: Prefer an office environment? You’re welcome to work from our Warsaw office.

Career Growth: Work directly with experienced Digital leaders and gain exposure to international brands.

Real Ownership: You’ll influence not only client success but also how our agency operates and scales.

Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry, bringing fully-brandable and easily customizable payment software to our customers.
We are looking for an Account Manager to join our team!
 

Responsibilities:

• Work closely with customers as a first level of assistance to set up platform for them, ensure that all technical requirements were met;
• Supporting client in integration process as a middlemen between client team and technical team;
• Communicate directly with clients, prepare documents to close deals, answer all questions and support requests;
• Work closely with internal sales, support, technical teams to be sure that client has all necessary assistance;
• Maintain close relationship with existing clients, provide them with any support they need to help them reach their monetary goals.

Requirements:

• Proven experience in B2B customer support/account management/client success;
• Ability to have serious conversations around technical subject;
• Experience in working with partners from abroad;
• Detail oriented, positive attitude, punctuality, ability to prioritize tasks in order to meet deadline;
• Understanding of e-commerce and technical side of using payment cards;
• Previous experience as account manager/customer support manager/backoffice manager and similar positions for payments;
• Advanced level of English, knowledge of Spanish will be an advantage.

Will be a plus:

• Experience in processing related to setting up risk rules, antifraud, monitoring, routing, cascading;
• Experience in using Postman.

We offer:

• Competitive compensation depending on experience and skills;
• Remote-first work environment with flexible working hours;
• 20 paid vacation days annually for rest and recharge;
• 10 days of sick leave, available as needed;
• Corporate English and Spanish classes.

dNovo Group is a Toronto-based digital marketing agency operating since 2011. We work with clients in the legal, medical, and construction industries, delivering a full 360-degree digital marketing approach.

We are looking for a Senior Digital Account Manager who can confidently lead client relationships, own SEO strategy, and drive measurable performance growth.

This is a senior, client-facing leadership role. We are looking for someone ambitious, proactive, and experienced specifically in managing digital marketing clients within an agency environment. 

Role Overview

As a Senior Digital Account Manager, you will be the strategic owner of your client portfolio. You will lead communication, manage expectations, oversee SEO strategy, and ensure consistent performance improvements.

This is not a coordination role. We are looking for a strong relationship manager who understands digital marketing deeply and can confidently guide clients. 

Key Responsibilities

Client Relationship Leadership

• Serve as the primary strategic point of contact for assigned clients
• Lead regular client meetings and performance calls
• Maintain consistent, proactive communication
• Manage client expectations and resolve issues professionally
• Build long-term trusted relationships

SEO Strategy & Performance Ownership

• Develop and oversee SEO strategies aligned with client business goals
• Conduct advanced keyword research and content planning
• Identify technical SEO opportunities and growth areas
• Perform website audits and provide actionable recommendations
• Monitor rankings, traffic, and engagement metrics
• Deliver clear, insightful performance reports
• Ensure implementation quality across internal teams

Cross-Functional Coordination

• Work closely with content creators, developers, designers, and ad managers
• Ensure campaigns are executed accurately and on time
• Maintain high standards of quality and accountability

Growth & Retention

• Identify upsell opportunities
• Proactively recommend improvements and new initiatives
• Take ownership of client satisfaction and retention

Qualifications

• 3+ years experience as an Account Manager in a digital marketing agency
• Strong hands-on knowledge of SEO strategy and execution
• Proven experience managing digital marketing clients (not general account management)
• Deep understanding of keyword research, technical SEO, and content optimization
• Proficiency with SEMrush, Ahrefs, Moz, Google Analytics, and Search Console
• Excellent English communication and presentation skills
• Ability to manage multiple client accounts in a fast-paced environment
• Strong analytical and problem-solving skills
• Highly organized and detail-oriented
   

Preference will be given to candidates able to work Toronto business hours.

What We Offer

• Competitive salary
• Long-term opportunity
• Supportive international team
• Performance-driven culture

We’re looking for someone who enjoys bringing order to detailed client requests. In this role, you’ll guide each file through a defined process: establish what information is needed, make sure the paperwork is correct, and keep the case moving until it is closed.

Much of the working day involves forms, records, follow-ups, and deadlines. You’ll also communicate with clients and the people handling different stages of their requests. Training on the company’s Irish services and procedures is provided.
 

Requirements

Two or more years in a position where processing client files and paperwork was a regular part of the job.
First-hand experience obtaining, preparing, checking, or submitting documents on behalf of clients.
Experience handling sensitive personal, identity, financial, or business details.
Ability to keep several requests progressing at the same time without losing track of outstanding actions.
Advanced English (C1) for clear written correspondence and conversations.
Working knowledge of a CRM or a system used to track client cases.
A careful approach to data entry, form completion, and checking information for errors.
Strong time management, consistent follow-through, and clear communication with clients.
Willingness to work within established processes, meet performance goals, and take on routine administrative work.
Interest in building a long-term career with the company.
 

Responsibilities

Oversee each assigned file from the first client contact through its final steps.
Determine which details and supporting papers are needed, then obtain them from the client.
Review submitted materials, flag discrepancies, and follow up on anything incomplete.
Enter information into forms and check submissions before they move forward.
Keep the CRM current with case notes, correspondence, progress, and upcoming actions.
Monitor due dates and make sure open items receive timely follow-up.
Work with colleagues and outside providers on incorporation, bookkeeping and accounting, tax, or compliance matters.
Tell clients what is happening with their requests and what they need to do next.
Draft quotes, proposals, and other documents sent to clients.
Help resolve issues within company procedures and introduce other relevant services when appropriate.
 

Would be a plus

Experience with Irish or other corporate service providers; business registration; identity and business verification; AML processes; legal, tax, or accounting administration; official registries; banking or insurance operations; immigration or property files. Experience serving international business clients, recommending related professional services, or speaking German, Spanish, Chinese, French, or Italian is also welcome.
 

Work conditions

€1,100–€1,300 gross per month. A higher rate can be discussed with applicants whose background closely matches corporate services or compliance.
Quarterly incentive tied to results from relevant additional service recommendations.
Full-time remote work on an independent contractor basis, intended as a long-term position.
20 paid days off, rising to 30 after the first year.
Up to €500 a year for professional development after six months.
Initial training, support from experienced team members, and room to grow in an international company.

MTicket is an international technology company operating in the ticketing and e-commerce industry. We develop solutions for concert, festival, and event organizers and continue to expand across European and international markets.

We are currently looking for a local Account Manager in Istanbul who will be responsible for working with organizers and partners in the Turkish market.

About the Role

As an Account Manager, you will be the main point of contact for MTicket clients in Turkey — supporting them from onboarding and event launch through day-to-day operational matters.

We are looking for someone who understands client service, can build strong long-term B2B relationships, and feels comfortable working in the fast-paced event industry.

Key Responsibilities

• Manage and support MTicket organizers and partners in Turkey;
• build and maintain strong relationships with existing clients;
• coordinate the launch of new events and ticket sales;
• collect and verify event information provided by organizers;
• set up and manage events within the MTicket system;

• coordinate with Technical Support, Marketing, Finance, and other internal teams.

   

What We’re Looking For

• 2–3+ years of experience in Account Management, Customer Success, Event Management, or Project Coordination;
• experience working with B2B clients;
• fluency in Turkish is mandatory;
• English — B2+;
• good knowledge and understanding of the Turkish market;
• strong communication and organizational skills;
• ability to manage multiple clients and projects simultaneously;
• independence, agility, and a results-oriented mindset;

• experience working with CRM or other digital systems.

   

Nice to Have

• experience in ticketing, events, concerts, or entertainment;
• knowledge of the local Turkish event and entertainment market;
• established network among event organizers, venues, promoters, or other industry players;

• previous experience working with ticketing platforms.

   

What We Offer

• an opportunity to join an international event-tech company;
• direct involvement in growing MTicket in the Turkish market;
• work with major concerts, events, and international organizers;
• an international team with fast decision-making and minimal bureaucracy;
• competitive compensation;
• professional growth opportunities as the business continues to scale.

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

We invite a client success manager with experience in digital marketing to join our team.

Main Tasks:

• communicate with clients, build long-term trust relations;
• analyse customer needs;
• solve development tasks most optimally;
• coordinate the work of a team of technical specialists;
• control the project execution terms.

Requirements:

• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to quickly find answers to any questions;
• the ability to understand the client's needs, the ability to correctly transform his wishes into tasks;
• notable analytical abilities;
• the ability to accurately and clearly formulate thoughts - orally and on paper;
• multitasking, ability to switch quickly.
• It will be an advantage:
• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• remote work.

Our job offer provides:

• an experienced mentor during the trial period;
• the opportunity to develop and realize your potential in interesting projects;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting;
• corporate library and virtual repository of knowledge and experience.
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To get our job offer, you will have to:

• Send a resume with salary expectations;
• Complete a test task;
• Meet with the HRD and Head of Clients Service Department;
• Meet with the Head of Clients Service Department, HRD and CEO;
• Accept our offer)

See you soon!

VIP Retention Manager 
 

Responsibilities:
Carrying out segmentation of the database and implementing remarketing strategies;
Compose and plan email newsletter campaigns;
Customers retention;
Ensuring all email campaigns comply with current email best practice in the industry;
Communication about promo events;
Promo plan preparation;
Preparing a technical task to designer and copywriter;
A/B Testing on various email campaigns to establish the most effective;
Tracking and reporting on email campaigns in order to guide improvements;
Analysis of current email marketing campaigns and making recommendations for improvement;
Analysis and monitoring of the main KPIs and CRM actions;
Creation of and execution of customer engagement/acquisition strategies in line with the company’s; marketing and financial objectives.

Requirements:
Customer-first mindset;
Analytical and strategic thinking skills;
Data-driven approach;
Knowledge of different CRM systems and experience in setting up the trial, and onboarding processes using them (Customer.io (http://customer.io/), Optimove, Xtreme push);
Engagement;
Prior experience in retention roles (1+ years);
Experience and knowledge working with main KPIs such as Churn Rate, Retention Rate, GGR, NGR;
Knowledge of analytical tools, including Google Analytics. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;
Excellent written communication and copywriting skills in English;
Work experience with chatbots and AI would be highly appreciated;
Responsibility for running end-to-end projects as required.
 

We offer:
-The opportunity for remote work from anywhere in the world.
-A friendly atmosphere and people who love their work.
-Managers interested in team member development.
-20 working days of vacation, 5 days off, and sick leave compensation.