Jobs

At BetSymphony, we are embarking on an ambitious project to revolutionize the online gambling industry. Our vision is to develop a cutting-edge gambling platform that will serve as the backbone for multiple different brands, each with its unique identity and target audience. This platform will leverage the latest technologies to ensure a seamless, secure, and engaging experience for users across the globe.

As a Middle Scala Developer on our team, you will play a pivotal role in bringing this vision to life. You will be involved in every stage of the development process, from initial design to deployment, focusing on creating a scalable, high-performance backend system that can support the diverse needs of multiple brands.

Working on this project will expose you to the latest technologies and challenges in software development, offering ample opportunities for growth and innovation. You will be part of a dynamic team that values creativity, collaboration, and a commitment to excellence.

You will be an excellent fit for this position if you have:

• At least 3 years of experience building backend systems.
• At least 2 years of experience working with Scala.
• Experience building RESTful APIs / WebSockets.
• Proficient in Scala and its ecosystem (e.g., Akka, Play Framework, SBT).
• Experience working with distributed messaging systems such as Kafka, ActiveMQ, RabbitMQ, etc.
• Experience with microservices architecture.
• Containerisation technologies (e.g., Docker, Kubernetes).
• Strong understanding of software design patterns, data structures, and algorithms.
• Experience with database technologies (SQL and NoSQL).
• Familiarity with cloud services (AWS, GCP, or Azure) and DevOps tools (CI/CD pipelines).
• Strong written and verbal communication skills in English (B2)
• Be able to work in a multicultural work environment.
• Strong problem-solving skills.
• Self-organized and able to quickly learn new technologies and paradigms.

Desirable:

• Experience with JIRA and Confluence.
• Experience with ZIO and/or Typelevel stack (CATS etc.)
• Experience with Couchbase DB
• Experience with ElasticSearch
• Experience in gambling or online gaming.
• Experience with TDD development processes. 
• Strong interest in applying AI-powered tools (e.g., ChatGPT, Copilot, Curso,r or similar) to speed up day-to-day development tasks.
• Proven ability or strong motivation to use AI to reduce development time, improve code quality, and automate repetitive engineering work.
• Experience in leveraging AI for code generation, refactoring, debugging, test creation, and documentation.
• Openness to experimenting with new AI tools and workflows and integrating them into the development process.

Here are some of the things you’ll be working on:

• New features development within the existing product.
• Communicating with team members and the Product team.
• Resolving technical problems as they arise.
• Bug fixing of newly developed features (no refactoring of the old code).
• Writing Unit tests and integration tests.
• Scrum ceremonies participation.
• Mentoring middle and junior colleagues might be required.

The Calendars builds an iOS app used by millions of people every day to plan their time. We’re looking for an iOS Engineer who wants to work on a large-scale product, contribute to the development of key features, and build a high-quality user experience as part of a strong team.

What you will do:

• Implement, document, maintain existing application functionality.
• Enhance the application's responsiveness. Identify and rectify bottlenecks and bugs.

• Collaborate with UX/UI designers to transform design mockups and wireframes into fully functional and visually appealing iOS application

   

About you:

• Experience developing applications using Swift and Objective-C.
• Understanding of iOS design principles, interface guidelines, and best practices.
• Strong understanding of SOLID, OOP patterns, concurrency patterns.
• Proficient in memory management and performance tuning.

• Comfortable working with UIKit, SwiftUI, Foundation, Combine, GCD, Swift Concurrency.

   

Would be a plus:

• Experience of working with calendar-related applications e.g. time zones, recurreint events, etc.
• Intstuments
• CI/CD
• StoreKit

What you will get at Readdle:

• Customer-centric culture. We put our users at the heart of everything we do. Every team member has the opportunity to engage directly with customers, gaining insights that shape meaningful, delightful experiences for millions worldwide.
• Relentless growth. We’re committed to mastery in our craft. We take ownership of our work, decisions, and outcomes, and we see feedback as a catalyst for growth. Every challenge is an opportunity to learn, evolve, and raise the bar.
• Exceptional people, exceptional team. Our greatest strength is our people. We care deeply about each other, work transparently, and celebrate collective success. Together, we build an environment where everyone can do their best work and grow beyond their potential.
• Real impact. We design products that truly matter. Our focus is on delivering tangible value, simplifying complexity, pushing boundaries, and continuously improving how we build and deliver solutions to our users.
• Culture of innovation. We embrace curiosity and creativity in everything we do. Fresh ideas are not just welcomed, they’re expected, celebrated, and turned into real innovations that shape the future of our products and company.

AdTribe is a performance marketing agency with 7 years of expertise in scaling e-commerce brands in the USA market. We help our clients grow through Facebook (Meta), Google, TikTok, and other advertising platforms. Now, we're looking for an experienced Media Buyer to join our team and work with clients from the USA, UK, Australia, and other Tier-1 markets.
 

What You’ll Do:

• Launch, Manage, and Optimize advertising campaigns for clients, focusing on Facebook & Google.
• Strategic Consulting: Provide data-driven recommendations to improve conversion rates, AOV, LTV, and other key business metrics.
• Client Communication: Engage directly with clients via Slack, ensuring clear, timely, and effective communication.
• Reporting: Prepare detailed performance reports 
• Creative Strategy: Offer creative insights and recommendations to enhance ad performance, create briefs for designers and content creators.
• Process Improvement: Follow and improve AdTribe’s internal workflows to drive better efficiency and results.
• Knowledge Management: Keep our internal knowledge base up-to-date with the latest marketing trends and platform updates.

What We’re Looking For:

• 2+ year of experience managing successful ad campaigns on Facebook and Google platforms
• Understanding of eCommerce and Lead Generation projects
• Upper-Intermediate English proficiency with the ability to clearly articulate ideas

Nice-to-Haves:

• Experience working with US-based clients
• Experience with AI tools to enhance marketing processes
• Proficiency in GA4 for reporting and analytics

What You’ll Get in Return:

• Work with Tier-1 market clients.
• Fully remote position with flexible hours - work from anywhere.
• High autonomy in decision-making and project management.
• 24 paid vacation days per year + paid sick leave.
• Compensation for hobbies, sports activities, therapy sessions, and coworking spaces.

About the role:

We are looking for Web UA Manager to join our team for our new fast-growing AI-powered web project MySpicy.ai, focused on AI virtual dating experience.

Your Impact

• Take ownership, manage, and optimize paid campaigns across Facebook Ads, Google Ads, TikTok
• Analyze campaign performance, test hypotheses, and scale successful strategies
• Collaborate cross-functionally with product, creative, and analytics teams to align acquisition goals
• Launch campaigns, write briefs, troubleshoot issues, and dive into data as needed
• Identify new growth opportunities and continuously improve conversion funnels
• Monitor and manage acquisition spend to meet performance KPIs

Requirements

• 3+ years of experience in web user acquisition, performance marketing, or growth marketing
• Proven track record running Facebook and Google Ads with strong ROI
• Strong understanding of subscription-based monetization models
• Experience with multiple quiz set-ups
• Analytical mindset with experience in A/B testing
• Experience with budgets 100k+ monthly
• Familiarity with tools like Google Analytics, Meta Ads Manager, and performance tracking platforms
• Comfortable working independently in a fast-paced, remote environment

What We Offer

• A passionate, skilled team with zero bureaucracy — just results
• Competitive salary that lets you focus on your work and personal growth
• Professional development: access to courses, workshops, and a corporate library
• 20 days of paid vacation, health insurance, and regular sports activities
• A collaborative culture: team buildings and fun events inside and outside the office

SnoopGame is looking for a motivated and proactive Junior Recruiter who is eager to grow in the talent acquisition field. In this role, you will gain hands-on experience working with various positions across different markets.
Over the past decade, we’ve meticulously tested more than 1,500 games across a wide range of genres — from Hyper Casual to AAA. Today, we proudly stand as international game testing company, with strong expertise and the capability to deliver diverse manual testing services across multiple platforms.

Requirements:
 

• 0–6 months of commercial experience as a Researcher or Recruiter.
• Recruitment courses or self-study in recruitment theory and HR processes.
• Strong communication skills, ability to negotiate and work with objections.
• English Upper-Intermediate or higher (for spoken communication).

Responsibilities:
 

• Sourcing and screening candidates for open positions.
• Conducting interviews.
• Working with external platforms (LinkedIn, DOU, Djinni, etc.).
• Maintaining and expanding the internal candidate database in an ATS.
• Recruitment funnel reporting.
• Using various tools in daily work, including AI-based solutions.

We Offer:
 

• Working hours from 10:00 to 19:00 (including a 1-hour lunch break).
• Paid vacation — 20 working days per year; 10 paid sick days per year.
• English classes with a native speaker and interactive sessions with another tutor (exercises, quizzes, games in English).
• Corporate sessions with a psychologist, transparent communication, and a strong feedback culture.
• All necessary equipment provided.
• Public holidays as days off.
• Corporate team-building events.
• A friendly team and a warm atmosphere filled with enthusiasts of games and cutting-edge technologies.
• Structured onboarding and training.
• Mentorship and support from an experienced colleague.
• Real opportunities for internal growth and building a long-term career in recruitment.

If you are passionate about working with people, eager to learn, and ready to explore the world of IT recruitment — we would be happy to get to know you!

Join our Team!

We are looking for business development manager who could facilitate making Omegarender services available to a bigger number of customers! As a part of the bizdev team you will be responsible for new prospects generation within the USA/Canada/UAE markets.
 

      Requirements:

• Preferably 2+ years of experience in sales.
• Fluent or native English.
• Strong communication skills.
• Solid self-management skills.
• Commitment, attention to detail, organizational skills, and multitasking needed to thrive in a performance-oriented culture.
• Time management skills, high level of responsibility, self-organized.
• Readiness to tackle challenges and meet deadlines in a fast-paced environment.
• Experience in building long-term professional relationships with clients.
• Strong desire to learn.
  
  Responsibilities:
• Find creative solutions to engage and communicate with clients.
• Present studio services and negotiate cooperation with clients.
• Prepare commercial offers and sign contracts.
• Improve existing processes, identify and develop new ones.
• Make calls with potential clients and customers.
• Collect and maintain customer information in the CRM database.
• Introduce ideas for improving services based on feedback from prospects and customers.
• Participate in brainstorming sessions with lead generators, as well as communicate directly with the production department.
• Attend professional conferences.
• Establish professional networking.
• Enjoy your work!
   

      It will be a plus:

• Sales experience in outsourcing companies and B2B.
• Experience of cooperation with architectural visualization studios, architectural studios, or IT engineering companies that sell software for architectural firms.
• Experience in attending conferences.
   

      Our offer:

• A creative and open-minded team who is result-focused.
• Remote work.
• 24 working days of paid vacation per year, 12 paid sick leave.
  
  Thank you for your application! We carefully review all resumes; however, due to the high number of applications, we are only able to respond to candidates whom we plan to invite to the next stage. If you do not receive a response, please consider this as our decision not to proceed with your application for this position at this time.
  Thank you for your understanding.

About Us:

Atto Trading is a dynamic quantitative trading firm at the forefront of global high-frequency strategies. We are seeking a C++ Software Engineer to join our growing team. 

This is a remote-first position based in Ukraine, with occasional in-office presence in Kyiv expected when conditions permit.

We are expanding an international, diverse team, with experts in trading, statistics, engineering, and technology. Our disciplined approach combined with rapid market feedback allows us to quickly turn ideas into profit. Our environment of learning and collaboration allows us to solve some of the world’s hardest problems, together. As a small firm, we remain nimble and hold ourselves to the highest standards of integrity, ingenuity, and effort. 


What You’ll Do:

• Design and deploy performance-critical components for large-scale trading infrastructure.
• Develop high-frequency trading (HFT) systems in C++ with an emphasis on low latency and reliability.
• Write modern, efficient code using the latest C++ standards.
• Interface directly with cutting-edge networking hardware via kernel-bypassing drivers.
• Conduct performance research to push the boundaries of our platform's speed and scalability.
  
   

What We’re Looking For:

• 3+ years of hands-on experience with C++ development.
• Deep understanding of C++ standards (C++14, C++17; C++20 is a strong plus).
• Hands-on experience with Python and/or Bash scripting.
• Proficiency with Linux environments and system-level programming.
• Solid grasp of multithreading, IPC, and concurrent systems.
• Strong skills in latency and throughput optimization, including experience with profiling and PGO.
• Knowledge of OOP and software design patterns.
• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field.
• Excellent attention to detail, with a critical and quality-focused mindset.
• Comfortable working independently or in small teams in a dynamic, high-speed environment.
• Strong communication skills and upper-intermediate (or higher) English proficiency.
• Curiosity and passion for financial markets and trading.
  
   

Nice to have:

• Experience developing high-performance, low-latency systems on Linux.
• Familiarity with OS internals and kernel-level networking.
• Understanding of financial instruments such as stocks, ETFs, futures, or options.
• Protocol-level networking knowledge (TCP/UDP/IP stack insights are a plus).

What we Offer:

• Competitive compensation package
• Performance-based bonus opportunities
• Healthcare & Sports/gym budget
• Mental health support, including access to therapy
• Paid time off (25 days)
• Relocation support (where applicable)
• International team meet-ups
• Learning and development support, including courses and certifications
• Access to professional tools, software, and resources
• Fully equipped workstations with high-quality hardware
• Modern office with paid lunches

Our motivation:

We are a company committed to staying at the forefront of technology. Our team is passionate about continual learning and improvement. With no external investors or customers, we are the primary users of the products we create, giving you the opportunity to make a real impact on our company's growth.

Ready to advance your career? Join our innovative team and help shape the future of trading on a global scale. Apply now and let's create the future together!

About Us:

Atto Trading, a dynamic quantitative trading firm founded in 2010 and leading in global high-frequency strategies, is looking for a Data Engineer to join our team.

We are expanding an international, diverse team with experts in trading, statistics, engineering, and technology. Our disciplined approach, combined with rapid market feedback, allows us to quickly turn ideas into profit. Our environment of learning and collaboration allows us to solve some of the world’s hardest problems, together. As a small firm, we remain nimble and hold ourselves to the highest standards of integrity, ingenuity, and effort. 

Role Highlights:
We are seeking an experienced Senior Data Engineer to design, build, and maintain our comprehensive Data Lake for a fast-growing number of research and production datasets. This role combines hardware and platform infrastructure expertise with data engineering excellence to support our rapidly growing data assets (~200TB current, scaling ~100TB/year). 
 

Responsibilities:

• Architect and manage high-performance, scalable on-premise data storage systems optimized for large-scale data access and analytics workloads
• Configure and maintain compute clusters for distributed data processing
• Plan capacity and scalability roadmaps to accommodate 100TB+ annual data growth
• Design and implement efficient monitoring and alerting systems to forecast growth trends and proactively react to critical states
• Design, create, automate, and maintain various data pipelines
• Enhance existing and setup new “data checks” and alerts to determine when the data is “bad”
• Design and implement a comprehensive on-premise Data Lake system connected to VAST storage solution for normalized market data across:
  • US Equities, US Futures, and SIP feeds
  • Other market data sources that will be further added
  • Security Definition data for various markets
  • Various private column data
• Build and operate end‑to‑end data pipelines and SLA/SLO monitoring to ensure data quality, completeness, and governance
• Analyze existing data models, usage patterns, and access frequencies to identify bottlenecks and optimization opportunities
• Develop metadata and catalog layers for efficient data discovery and self‑service access
• Design and deploy event‑driven architectures for near real‑time market data processing and delivery
• Orchestrate ETL/ELT data pipelines using tools like Prefect (or Airflow), ensuring robustness, observability, and clear operational ownership
• Ensure fault tolerance, scalability, and high availability across existing systems
• Partner with traders, quantitative researchers, and other stakeholders to understand use cases and continuously improve the usability, performance, and reliability of the Data Lake  

Requirements:

• 5+ years of experience in data engineering or data platform roles
• Proven experience with large‑scale data infrastructure (hundreds of TBs of data, high‑throughput pipelines)
• Strong understanding of market data formats and financial data structures (e.g., trades, quotes, order books, corporate actions)
• Experience designing and modernizing data infrastructure within on-premise solutions
• Bachelor’s degree in Computer Science, Engineering or related field required; Master’s degree preferred or equivalent practical experience

Tech Skills:

• Data Engineering - Spark, Iceberg (or similar table formats), Trino/Presto, Parquet optimization
• ETL pipelines - Prefect/Airflow or similar DAG-oriented tools
• Infrastructure - High-performance networking and compute
• Storage Systems - High-performance distributed storage, NAS/SAN, object storage
• Networking - Low-latency networking (aware about DPDK and kernel bypass technologies. Data center infrastructure basics
• Programming - Python (production‑grade), SQL, building APIs (e.g., FastAPI)
• Data Analysis - Advanced SQL, Tableau (or similar BI tools), data profiling tools

Nice to have:

• Experience in HFT or financial services
• Background in high‑frequency trading (HFT) or quantitative finance

What we offer:

• Competitive compensation package
• Performance-based bonus opportunities
• Healthcare & Sports/gym budget
• Mental health support, including access to therapy
• Paid time off (25 days)
• Relocation support (where applicable)
• International team meet-ups
• Learning and development support, including courses and certifications
• Access to professional tools, software, and resources
• Fully equipped workstations with high-quality hardware
• Modern office with paid lunches
   

Our motivation:

We are a company committed to staying at the forefront of technology. Our team is passionate about continual learning and improvement. With no external investors or customers, we are the primary users of the products we create, giving you the opportunity to make a real impact on our company's growth.

Ready to advance your career? Join our innovative team and help shape the future of trading on a global scale. Apply now and let's create the future together!

About us:

Atto Trading, a dynamic quantitative trading firm founded in 2010 and leading in global high-frequency strategies.
We are expanding an international, diverse team with experts in trading, statistics, engineering, and technology. Our disciplined approach, combined with rapid market feedback, allows us to quickly turn ideas into profit. Our environment of learning and collaboration allows us to solve some of the world’s hardest problems, together. As a small firm, we remain nimble and hold ourselves to the highest standards of integrity, ingenuity, and effort. 

Role Highlights: 

We’re looking for a Junior Talent Sourcer / Recruiter to help identify and engage exceptional technical and quantitative talent. You will support sourcing, outreach, and interview coordination while learning to operate in a fast-paced, high-standard environment. 
This role is ideal for someone ambitious, detail-oriented, and motivated by performance and impact.

Please note: This role requires in-office presence in one of our locations - Kyiv, Ukraine or Lisbon, Portugal.

Responsibilities: 

• Build and maintain candidate pipelines for highly selective technical roles (quant research, software engineering, trading operations, infrastructure) to support current and future hiring needs.
• Proactively source, identify, research, and engage active and passive candidates via LinkedIn, GitHub, Djinni, job boards, referrals, and niche communities (quant, code/dev, competitive programming), leveraging creative sourcing strategies (Boolean search, social networks, community channels).
• Identify and shortlist relevant profiles based on experience, achievements, tech stack, and location.
• Conduct initial screening, including resume evaluation against role requirements.
• Run outreach campaigns and manage candidate engagement, including personalized messaging, follow-ups, screening requests, and pipeline nurturing.
• Partner with senior recruiters and hiring managers to support the full recruitment cycle, including interview coordination, scheduling, and calendar management.
• Maintain and update the ATS, ensure accurate daily candidate status tracking, and support overall pipeline hygiene.
• Support market and talent research (hiring trends, layoffs, competitors, new sourcing channels).

Requirements:

• Bachelor’s Degree.
• Upper-Intermediate or higher level of English.
• 2+ years of experience in technical recruitment, talent sourcing, or recruitment coordination in a fast-paced environment (software, fintech, gamedev or similar).
• Experience sourcing/recruiting in the US market.
• Proactive sourcing skills (LinkedIn Recruiter, Boolean search).
• Proficiency with modern recruiting tools (including LLM-based tools).
• Experience with ATS (Greenhouse, Lever, or similar) is highly beneficial.
• Strong communication and negotiation skills.
• Ability to work independently, proactively in a fast-paced, high-performance environment with high-quality standards.
• Strong organizational skills, attention to detail.
• Ownership mindset.
• Interest in the trading domain will be a plus.

What We Offer:

• Competitive compensation package
• Performance-based bonus opportunities
• Paid time off (25 days)
• Healthcare and sports/gym budget
• Mental health support, including access to therapy
• Relocation support (where applicable)
• Learning and development support, including courses and certifications
• Clear growth opportunities within the recruitment team
• Access to professional tools, software, and resources
• Fully equipped workstations with high-quality hardware
• Modern office with paid lunches
• International team meet-ups

Our motivation:

We are a company committed to staying at the forefront of technology. Our team is passionate about continual learning and improvement. With no external investors or customers, we are the primary users of the products we create, allowing you to make a real impact on our company's growth.

Ready to advance your career? Join our innovative team and help shape the future of trading on a global scale. Apply now and let's create the future together!

We’re looking for support in finding a Gaphic Designer to join our team at Softengi.

We’re seeking someone with creative thinking, a strong sense of style, and a clear understanding of branding tasks. The main focus will be on marketing materials, presentations, case studies, landing pages, SMM visuals, infographics, and printed materials. It’s a plus if the candidate also has a basic understanding of motion design and UI.

Key requirements:
- 1+ years of experience in graphic or web/UI design (portfolio required).
- Proficiency in Figma, Photoshop, and Illustrator.
- Experience creating mockups for landing pages, presentations, infographics, banners, and case materials.
- Creativity, a structured approach, and the ability to see tasks through to completion.
- Ideally - a degree in design or completion of relevant design courses.

Additional expectations:
- Attention to detail – ability to carefully follow briefs and comments, double-check work before delivery.
- Proactivity – willingness to suggest design-driven solutions that add business value.
- Strong graphic skills – ability to create custom visuals, not limited to stock or AI-generated backgrounds.
- Time management – ability to deliver high-quality work under tight deadlines and in urgent situations.

Nice-to-have skills:
- Experience working with Enterprise-level or IT products.
- Motion design skills (After Effects, Premiere, etc.).
- Experience using generative AI tools (Midjourney, ChatGPT, DALL·E).

Main tasks:
- Designing presentations and visual materials for clients, events, and pitches.
- Creating visuals for social media, case studies, and landing pages.
- Supporting the corporate identity (brandbook, templates, guidelines).
- Collaborating with the marketing team and the design department.

We offer:
- The opportunity to shape the visual identity of the Softengi brand.
- A modern design process, team support, and experience sharing.
- Freelance format with a flexible schedule.
- Growth opportunities, quick feedback, and a friendly atmosphere 😊

Pine Software Technology Ltd is a software company specializing in trading technology solutions for regulated brokers and trading firms. The company provides Software-as-a-Service (SaaS) products designed to support electronic trading, brokerage operations, risk management, and financial data analysis.

As a Senior Site Reliability Engineer (SRE), you will be responsible for ensuring the reliability, availability, and scalability of our products and infrastructure. You will work closely with DevOps, engineering, and stakeholder teams to build and maintain robust observability, automation, and incident management practices.

Responsibilities

 

• Define, implement, and continuously monitor SLA, SLO, and SLI to measure and improve product availability and reliability.
  
   
• Design, configure, and maintain monitoring and alerting systems, including Grafana, VictoriaMetrics, Alertmanager, Grafana OnCall, Kibana, and Elasticsearch; integrate new observability tools as needed.
  
   
• Implement and maintain distributed observability solutions, including monitoring, tracing, and OpenTelemetry-based stacks.
  
   
• Ensure stability, high availability, and reliability of infrastructure and production systems.
  
   
• Participate in incident response, root cause analysis, and post-mortem reviews; drive corrective and preventive improvements.
  
   
• Take part in knowledge-sharing sessions, internal trainings, and documentation efforts; contribute to mentoring and hiring processes when needed.
  
   
• Participate in software release planning and collaborate with stakeholders and management on infrastructure and capacity requirements.
  
   
• Collaborate with stakeholders on the design, maintenance, and regular validation of backup and disaster recovery systems.
  
   
• Provide support to managers, developers, and QA engineers on monitoring, observability, and system analysis topics.
  
   

Job requirements

• 7+ years of total working experience
   
• HashiCorp Stack: Consul, Vault, Packer, Nomad, Terraform
   
• Configuration Management: Ansible
   
• Google Cloud Platform (GCP): VPC, GKE, Firewall, Cloud Storage, Compute Engine, Artifact Registry
   
• Kubernetes: GKE and on-premises solutions, Helm, Argo CD, SSO
   
• Containerization: Working with containers (Docker / containerd / Podman); building and running containers
   
• CI/CD: GitLab
   
• Networking: Strong fundamentals of network architecture and protocols
   
• Programming Languages: Bash, Python
   
• Operating Systems: Linux (Debian-based ~85%, RHEL-based ~15%), Windows family (~5%)
   
• Databases: PostgreSQL, MySQL, MongoDB
   
• Caching Solutions: Redis, Memcached
   
• Message Queues: RabbitMQ, Kafka
   
• Load Balancing & API Gateways: HAProxy, KrakenD, Kubernetes Gateway API
   
• Monitoring & Observability: Prometheus / VictoriaMetrics, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), OpenTelemetry, Vector, Netdata
• Ukrainian - Fluent, English - Intermediate

‍

Would be a plus

‍

• General knowledge and understanding of financial, stock, and options markets.
• Amazon Web Services (AWS)
• Virtualization solutions on bare-metal platforms
• Experience with high-load systems and very high peak loads
• Experience with hybrid infrastructures (multi-cloud, cloud + bare-metal, mixed operating systems, etc.)
• GrafanaLabs Stack

Company offers

‍

• Care from Day One – medical insurance immediately upon starting work, including dental care, massage and professional psychological support because your well-being matters
• Work-Life Balance – 25 days of paid vacation + 30 days of sick leave, so you can recover without unnecessary stress
• Investment in your energy – partial reimbursement for any sports  activities that empowers you.
• Growth – partial coverage for English or Ukrainian language courses + a fixed budget for professional development. Choose what suits you best!
• Knowledge Library – books in the office and access to the Kuka online library to learn, grow, and find inspiration.
• Island Relaxation 14 days a year – enjoy a getaway at the corporate villa in Cyprus.
• Office of the Future – work at Unit City, where everything is designed for productivity, even during power outages or Modern Office in Larnaca – a stylish space for inspiration: open areas, cozy lounges, and functional meeting rooms – all for your comfort.

‍

Join the Pine Software team, where your talents and aspirations will be recognized! We offer a dynamic work environment, opportunities for professional growth, and support at every step of your career path. Start your journey to success with us—apply today and take the first step towards your bright future!

Pine Software is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Please note, that only shortlisted candidates will be contacted. Thank you for considering Pine as your next career move!

oin Our Team at CRMOZ — Where Innovation Meets Growth! 🌟
At CRMOZ, we’re more than just a partner of Zoho Corp for over 10 years — we’re a global leader in Zoho solutions, helping businesses thrive through seamless integrations, automation, and support. We’re looking for a Junior IT Sales Manager to join our fun, diverse, and supportive team.
What We’re Looking For:
A passionate go-getter who’s eager to dive into the world of IT sales and business development.
No prior Upwork experience required — if you’re new to it, we’ll help you get started!
A social media and tech-savvy person (bonus if you’ve used LinkedIn Sales Navigator before).
Someone with strong communication skills and the ability to craft personalized and engaging messages that connect with clients.
Fluent in English, both written and spoken — because we communicate with clients worldwide!
A multitasker who thrives in a fast-paced environment, keeping track of multiple projects.
A detail-oriented problem solver who knows how to manage their time effectively.
What You’ll Be Doing:
Hunt for new opportunities on Upwork and match them to our skill sets and services.
Respond to incoming customer inquiries, understanding their needs, and suggesting solutions.
Write custom proposals that engage our potential clients and secure deals.
Provide initial consultations and guide clients through how we can help them succeed with Zoho.
Present rough estimates to clients (we’ll help you with the details and technical support).
Keep communication flowing between the client and our internal teams to ensure smooth delivery.
Upsell and cross-sell additional services to increase the value we provide to our clients.
Why CRMOZ is the Place to Be:
🌍 Work remotely — we embrace a full-time schedule.
💸 Competitive pay with a sales bonus for every successful deal.
📚 Free English courses to keep improving your skills.
🤝 Mentorship from industry experts to help you grow and succeed.
🎉 Paid time off — because we believe in work-life balance!
🌱 Endless growth opportunities — we love to promote from within, so if you want to climb the ladder, we’ll be here cheering you on!
How We’ll Support You:
You won’t be alone! Our mentorship program ensures you have the tools, guidance, and confidence to thrive. You’ll work closely with your Team Lead and other experts.
Onboarding will take you step-by-step through the process, and we’ll make sure you feel comfortable with our systems before you take the lead.
Ready to join a company that values your growth and success?
Apply now, and let’s get started on this amazing journey together!

About CRMOZ

Welcome to CRMOZ, a leading company dedicated to transforming the way businesses operate through seamless integration of cloud-based solutions. As official partners of ZOHO Corp., we pride ourselves on delivering innovative tools and strategies to fuel our client’s growth. With a strong emphasis on remote work, a friendly and collaborative team culture, and a range of enticing perks, joining our team is an opportunity you won’t want to miss!

ZOHO is our specialty. We’re experts in implementing Zoho products with more than 7 years of experience, expanding the core functionality of Zoho CRM and other apps of the Zoho One bundle

Our team of Zoho Experts can develop custom integrations for any business needs.
We automate sales, marketing, and business processes and standardize working methods.

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring dynamic work culture.

Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Position Overview

The Casino Customer Support Supervisor is responsible for the day-to-day management and performance of the Customer Support team. This role ensures high-quality service delivery, operational efficiency, and continuous improvement of support processes.

The Supervisor acts as a mentor, coach, and leader, maintaining service excellence and enhancing customer satisfaction.

Key Responsibilities

1. Team Supervision & Operations

• Oversee daily customer support operations (live chat, email).
• Monitor workload distribution and ensure adequate shift coverage.
• Tight cooperation with the outsource team(s).
• Ensure timely and professional handling of customer inquiries and escalations.
• Act as the first point of escalation for complex or sensitive cases.
• Handling escalations (deposits, withdrawals, bonuses, KYC, technical issues)

2. Performance Management

• Regularly track and analyze KPIs (FCR, AHT, CSAT, response time, resolution time, etc.).
• Conduct performance reviews and 1:1 meetings with team members.
• Identify performance gaps and implement corrective action plans.
• Prepare performance and productivity reports for management.

3. Quality Assurance

• Conduct regular quality checks of customer interactions (chat/email/calls).
• Review dialog quality, tone of voice, compliance, and adherence to brand standards.
• Provide structured feedback based on QA findings.
• Ensure compliance with internal policies and regulatory requirements.
• Handling VIP users and managing complex individual cases.

4. Training & Development

• Organize onboarding and continuous training programs.
• Deliver coaching sessions and skill development workshops.
• Mentor team members to improve communication, problem-solving, and product knowledge.
• Create and update training materials and SOPs.

5. Process Improvement

• Identify inefficiencies in workflows and propose optimization solutions.
• Collaborate with Product, Payments, Risk, and CRM teams to improve customer experience.
• Collaboration with the Anti-Fraud team on user cases and suspicious activity.
• Participate in implementing new tools, automation, and support technologies.
• Maintain and improve internal knowledge base documentation.
• Analyzing user feedback and support tickets to identify website bottlenecks or complex user flow issues

6. Team Engagement & Culture

• Foster a positive, accountable, and performance-driven team culture.
• Motivate team members and encourage ownership.
• Support conflict resolution within the team.

• Promote customer-centric thinking across the department.

   

Required Skills & Qualifications

• 2+ years of experience in online casino or iGaming customer support.
• 1+ year of supervisory or team lead experience.
• Strong understanding of responsible gaming and compliance standards.
• Excellent communication and leadership skills.
• Experience with CRM systems and support platforms.
• Strong analytical and reporting skills.
• Ability to work in a fast-paced, 24/7 environment.

What We Offer

• Competitive salary.
• Work in a product company that develops modern IT solutions in the iGaming industry.
• A well-established CRM team to support your ideas (email specialists, bonus manager, copywriter, designer).
• Open communication and support for your initiatives.
• Flexible schedule and remote work format.
• 17 vacation days — Enjoy our vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.
• 15 paid sick days — Your health matters. We offer paid sick leave to ensure you can recover without financial stress.
• Insurance after the probation period — After completing probation, you’ll get access to our comprehensive insurance plan.
• Public holidays off — Take time to celebrate and enjoy national holidays with friends and family.
• Work equipment provided — We provide all necessary equipment to help you work efficiently and comfortably.

• Project Description:

  As a support engineer, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users from initial challenge through resolution. This will include talking the user through account set up, to troubleshooting and resolving all technical issues. In this role, you will provide your insight and execution to drive the optimal user experience by phone call, email and remote assistance.

• Responsibilities:

  - Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  - Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  - Installs, configures, and upgrades computer hardware and software.
  - Provides end-user software troubleshooting and support.
  - Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  - Provides troubleshooting and support.
  - Provides phone and help-desk support for local and off-site users.
  - Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
  - Maintains current knowledge of relevant technologies as assigned.
  - Participates in special projects as required.

• Mandatory Skills Description:

  Windows server/AD/DHCP administration (accounting, policy handling, etc...)
  - Windows workstation admin (OS install, security patches, etc...)
  - Application software development install / maintain
  - Networking knowledge & troubleshooting + network related services ( proxy, DNS, WSUS)
  - Troubleshooting hardware problems
  - Excellent troubleshooting skills in complex software and hardware problems
  - Knowledge of structured cabling systems, able to design SCS fit out.
  • Non-technical skills
  - English language at least medium level
  - Ability to meet deadlines, manage multiple priorities and handle sensitive and pressured situations
  - Strong verbal and personal communication skills
  - Accuracy and Attention to details
  - Problem analysis, use of judgment and ability to solve problems efficiently
  - Verbal communication skills
  - Tolerant and flexible to different situations

• Nice-to-Have Skills Description:

  - VDI environment administration
  - Basic scripting knowledge
  - Basic Linux admin ( OS install, basic config )
  - Familiar with hardware tools like servers, printers, VoIP, UPS, networking and telecommunications devices

About Us
We are a fast-growing and leading company in the AI Voice space for the iGaming industry. We replace inefficient manual processes with scalable, reliable, and high-performance AI technology. Our solutions are already used by 20+ brands across 8+ geographies. We are well-funded, ambitious, and building a team of top professionals.

We are expanding our delivery team and are looking for an n8n Workflow Specialist who will play a key role in building, maintaining, and stabilizing our operational and integration workflows.

This is a hands-on technical operations role focused on automation, system reliability, and delivery performance.

Responsibilities

• Design, build, and maintain complex workflows in n8n based on business requirements
• Configure and optimize workflows, integrations, and data flows
• Integrate internal systems and third-party services via API
• Work with structured data (JSON), configurations, and logic validation
• Monitor workflow performance, stability, and integrations health
• Identify, document, and classify workflow errors and incidents
• Log issues, create tasks for fixes, and control their resolution
• Participate in testing: functional and integration testing
• Collaborate with the team on new features and improvements in the delivery area

What We’re Looking For

• Strong hands-on experience with n8n (or similar automation platforms)
• Proven experience with API integrations
• Confident working with JSON and data structures
• High level of responsibility, accuracy, and attention to detail
• Ability to work autonomously with minimal supervision
• Stress resistance and ability to work with deadlines
• Structured, systematic way of thinking

A huge plus

• Knowledge of TypeScript or Python
• Knowledge of programming

Nice to Have 

• Experience with non-relational databases (e.g. MongoDB)
• Experience with Voice AI / Conversational AI platforms
• Familiarity with AI/ML APIs

We Offer

• A key role in a stable and fast-growing AI company
• Real ownership over delivery workflows and system reliability
• Professional growth in automation and technical operations
• Remote work format
• Competitive compensation (discussed individually)