Account (Post-Sales) Manager Offline

Reelly AI is a B2B platform in the real estate sales sector that has become one of the market leaders in the UAE in just four years. More than 74,000 agents have registered on the platform. We help them find up-to-date information on more than 2,000 projects from developers in Dubai, Abu Dhabi, and Ras Al Khaimah.

Our business is selling data and access to our proprietary AI ecosystem. It helps developers see supply and demand in real time, understand agents’ needs, and make commercial decisions faster.

We work with international companies, including those from India, Pakistan, and the United Kingdom, that operate in the UAE. We are preparing for international expansion in cooperation with government partners. Our goal is to attract one million agents over the next three years.

I am writing this job posting personally. My name is Vitalii Ryzhak, and I am the founder and CEO of Reelly AI.

Recently, the real estate market in the region has experienced significant stress. For us, this period has become a catalyst for growth: developers have started digitizing their processes more actively, and we have received a large influx of new contracts. That is why I am resuming the search for new talent to join our team.

We are now looking for an Account (Post-Sales) Manager to take ownership of relationships with our existing corporate clients: real estate agencies and developers using Reelly products. Your focus will be client onboarding, subscription management, retention, upsell, cross-sell, and reactivation.

This is a Middle-level role with direct responsibility for a client portfolio. We are looking for someone who can manage day-to-day client communication and account processes independently, working closely with our Post-Sales team. We assess practical skills and results, not just the number of years on a CV.

What you will do

• Onboard new corporate clients, introduce them to the product, and help them become active users while building the foundation for long-term relationships
• Run regular calls with existing clients to understand their needs, maintain relationships, and identify retention risks early
• Develop existing accounts through upsell and cross-sell, connecting client needs with relevant Reelly products and services
• Proactively contact at-risk clients and re-engage subscribers who have stopped responding
• Keep client records, subscription statuses, agreements, and key metrics up to date in the CRM
• Prepare reports on the client portfolio, including subscription health, retention trends, and expansion sales results
• Help develop communication strategies for client retention and reactivation
• Coordinate with the team to resolve client issues and provide a consistent experience throughout the customer journey

Who we are looking for

• Someone with experience in sales, account management, customer success, or phone negotiations who can manage their work independently; experience with English-speaking clients is especially valuable
• Confident spoken and written English at B2 level for daily calls and correspondence with international clients
• Practical experience using CRM systems, preparing reports, and working with spreadsheets to organize client data and draw useful conclusions
• An understanding of upsell and cross-sell, or the ability and motivation to learn these approaches quickly
• Confidence in initiating client calls, asking questions, handling objections, and discussing expansion opportunities without being pushy
• A proactive approach to retention and the composure to work with dissatisfied or unresponsive clients
• Personal ownership of results, with a clear focus on retaining clients and increasing the value of each relationship
• A genuine interest in learning and professional development, with confident day-to-day use of AI tools such as ChatGPT or Claude and a desire to keep improving these skills

Why this role may interest you

Your work will directly influence company revenue through client retention and expansion sales. You will develop your skills with international B2B clients, use AI tools in your daily work, and become a key point of contact between Reelly and its customers.

Team and schedule

• Fully remote work
• Full-time, Monday to Friday; the final schedule details will be agreed separately
• Close day-to-day collaboration with the Post-Sales team

Compensation

Base salary: $1,200 fixed + bonuses.

Bonuses are tied to results, including upsell, cross-sell, client retention, and other performance indicators. The bonus structure will be agreed separately.

Selection process

Due to the number of applications, we may not be able to reply personally to every candidate. If your profile matches the role, we will contact you. Thank you for taking the time to apply.

• An introductory HR call of up to 30 minutes to get to know each other and discuss the role and company
• A practical task taking approximately four hours, completed on a working day of your choice, with the team lead available to help
• A conversation with the hiring manager or CEO to discuss your task and assess the spoken communication skills that are central to this role
• A one-month probation period to get to know the team and processes and become fully involved in the work

My recommendation:

If you want the opportunity to join our team, apply for this role on Djinni. We will review your CV and relevant experience and contact suitable candidates individually through Djinni about the next steps.

I, Vitalii Ryzhak, hope you will connect with our mission as I did six years ago. I believe that only the strong win. And we are building our strength in attracting international capital so that, when the time is right, we can focus all our efforts on rebuilding Ukraine.

Glory to Ukraine! Glory to the Heroes!