Jobs at Djinni

ELVTR is a premier online education platform offering live courses taught by top executives from globally renowned companies. We are dedicated to transforming the online education industry by providing elite-level education and innovative course offerings.

As we continue to grow, we are seeking a Python Developer to support our internal IT team with the maintenance, troubleshooting, small enhancements, and integrations of existing systems. This role is ideal for a detail-oriented person who enjoys clear, defined tasks and working on optimizations.

This is a full-time position.

Key responsibilities

• Maintain and troubleshoot existing internal Python-based tools and integrations.
• Optimize and refine existing code for better performance and maintainability.
• Implement minor feature enhancements and integrations between internal systems and tools.
• Automate basic workflows and eliminate manual processes.

• Support and maintain the stability and performance of backend services.

   

Initial Tasks

• Refactor the current system to ensure that the course entity is managed separately from the certificate generation logic.
• Review and analyze the core service logic for meeting bookings to identify why the available slots are showing inconsistencies across three different locations.
• Create an automation process that updates the price entity in the backend whenever there is a price change in Google Sheets, and ensure the updated price is automatically reflected in all deals within the CRM system.
• Develop an automation or script that triggers when a user unsubscribes from emails, sending this data to Klaviyo (third-party service) for tracking and management.
• Enhance the booking system to display possible meeting slots for users, even when no free slots are available, ensuring users can still see available timeslots for booking.

Requirements

• 5+ years of experience in Python development, especially in scripting and automation tasks.
• Familiarity with relational and document-oriented databases (PostgreSQL, MySQL, MongoDB).
• Comfortable working with APIs and integrating third-party tools.
• Basic understanding of code optimization and best practices.
• Ability to troubleshoot and debug efficiently.
• Self-directed, organized, and able to handle multiple small tasks effectively.

Nice-to-Haves:

• Experience with message brokers (e.g., RabbitMQ, Kafka).

• Familiarity with backend service maintenance.

   

Benefits

• Competitive compensation
• Generous vacation policy, mental health support, and wellness benefits
• Full access to ELVTR courses for continuous personal and professional growth
• A collaborative, mission-driven, and globally distributed team

Why You Should Join ELVTR

• Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
• Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles from within the company.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

If you are a detail-oriented professional ready to contribute to a leading online education platform, we encourage you to apply. Elevate your career with ELVTR.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

At Pantera, we are on the lookout for an ambitious individual to join us as either a Trainee or Junior .NET Developer. This role is not just a job; it’s a launchpad for rapid growth within the .NET ecosystem Angular 2+. We are dedicated to nurturing talent, with the expectation that the successful candidate will evolve into a Middle Developer role in the future.

Requirements:

1. Practical experience with .NET development, demonstrating a solid grasp of programming concepts and the capacity for professional growth.
2. Knowledge or interest in front-end development using Angular 2+, React, Vue.js, or similar frameworks is a significant plus.
3. Pre-intermediate English proficiency, capable of effective written and verbal communication.
4. A strong problem-solving mindset, with the ability to work under initial guidance and progressively take on more responsibility and independence.

Responsibilities:

1. Contributing to the development of new features and enhancements using .NET 7, under the guidance and mentorship of our experienced team.
2. Engaging in debugging and optimization to ensure the high quality of our software products.
3. Active participation in team collaboration, sharing ideas and progress in English.
4. Embracing a trajectory of professional development aimed at achieving at least a Middle Developer skill level, with our full support and resources.

What We Offer:

1. This role is an exceptional opportunity for those just starting their career in software development. We provide the perfect platform to gain hands-on experience with cutting-edge .NET and Angular 2+.
2. We are deeply committed to the professional development of our team members. With us, you’ll have a clear pathway to evolve from a trainee or junior level to becoming a skilled web developer capable of handling complex projects. Our supportive environment is designed to accelerate your growth and help you advance to a Middle Developer role in the future.
3. By working in our international team, you’ll have ample opportunity to practice and improve your English language skills in a professional context. Effective communication is key to collaboration, and we encourage the use of English in our daily operations, helping you to become more confident and fluent.
4. As you grow with us, you’ll gain the skills and confidence needed to take on full responsibility for developing projects independently. We aim to nurture specialists who are not only proficient in technology but also capable of leading projects with minimal supervision, showcasing a high level of autonomy and responsibility.

Job Description

We are looking for a Quality Engineer responsible for operational quality control and release approval for production, including defect monitoring and process stability oversight within a MilTech environment.

The ideal candidate is a structured and analytical engineer with hands-on experience in industrial quality control and continuous improvement processes.

Responsibilities

-Implement and maintain process controls and equipment tolerances

-Perform operational quality checks prior to production release

-Monitor defect rates and analyze root causes

-Develop and track quality improvement action plans

-Conduct audits (LPA, 5S, manufacturing audits)

-Contribute to the development and improvement of the Quality 

Management System

-Cooperate with Production and Engineering teams to eliminate non-conformities

Requirements

-Degree in Engineering or Quality Management

-Previous experience in industrial manufacturing and quality control

-Knowledge of defect analysis and audit principles

-Practical application of 5 Why, Ishikawa, 8D methodologies

-Understanding of manufacturing processes

-Strong analytical and structured approach

-English — B1 (B2 preferred)

Hraymo creates games for the global gaming industry, with its own approach to product development, focused on delivering positive emotions and unforgettable experiences for players.

Our team of designers and developers creates modern slot games with high-quality 2D graphics optimized for desktop and mobile platforms.

We are looking for an experienced Sound Designer with proven slot game experience who will be responsible for creating high-quality audio content tightly integrated with gameplay and animation.

Responsibilities:

• Create original sound effects and music for slot game projects (reel spins, wins, bonus rounds, big wins, free spins, ambient backgrounds);
• Define and maintain the sonic identity and audio style of each game according to its theme and visual design;
• Work closely with Game Designer, Artists and Development team to synchronize sound with animation and gameplay;
• Prepare, mix, master and optimize audio assets for web and mobile platforms (formats, bitrate, file size);
• Implement and test audio in the game engine or internal tools;
• Ensure proper sound-to-animation synchronization with visual effects and UI;
• Support audio tasks during all stages of game production and live updates;

• Improve and polish audio quality based on feedbacks.

   

Requirements:

• 3+ years of experience as a Sound Designer in iGaming / slot games (must);
• Strong portfolio with slot game audio examples (SFX and music);
• Experience creating interactive audio that reacts to player actions;
• Confident use of professional DAWs (Ableton Live, Logic Pro, Reaper, Pro Tools or similar);
• Knowledge of mixing, mastering and loudness standards for web/mobile games;
• Confident knowledge of audio implementation in game engines;
• Strong understanding of sound and animation synchronization;
• Understanding of slot game UX and player psychology.
• Ability to work independently and accept constructive feedback;
• Proactive, self-driven and able to take initiative in improving audio quality and workflows;
• English level sufficient to read documentation and communicate with the team.

We Offer:

• Competitive salary fixed in EUR with regular performance reviews;
• Friendly and inspiring environment in a team of professionals;
• Freedom to express yourself and opportunities for professional growth;
• Interesting projects with invaluable production experience;
• Remote-friendly working atmosphere;
• Unlimited vacation for recovery and inspiration;
• Private medical insurance after probation;
• Flexible working schedule;
• Maternity leave;
• Wedding and newborn baby gifts.

Poland only 

Our client is a leading U.S. fashion retailer, offering apparel, footwear, beauty, and home goods. It operates 350+ stores and robust online platforms, combining in-store and digital experiences.

We are looking for an experienced Senior Full Stack Engineer to join a globally distributed engineering team supporting a large-scale retail and logistics platform. The team builds, deploys, and supports software solutions focused on logistics, inventory control, and store operations, with the goal of improving efficiency and providing an excellent experience for store employees.

In this role, you will work closely with US-based engineers, product managers, and business partners, as well as international contractors.

Responsibilities

• Design and develop scalable full stack solutions
• Own features end-to-end, from implementation to production support
• Collaborate with engineering, product, and business stakeholders
• Ensure code quality through reviews, testing, and best practices
• Participate in on-call rotation and support critical systems

Skills Required

• Senior-level experience with Java & Spring Boot
• Strong JavaScript / React skills
• Experience designing and consuming REST APIs
• Advanced SQL and performance tuning
• Hands-on experience with cloud platforms (AWS preferred)
• Experience with production systems and on-call support
• Strong technical ownership and decision-making skills
• Experience mentoring, reviewing code, and leading by example
• Excellent English communication skills (written & verbal)

FAVBET Tech develops software that is used by millions of players around the world for the international company FAVBET Entertainment.
We develop innovations in the field of gambling and betting through a complex multi-component platform which is capable to withstand enormous loads and provide a unique experience for players.
FAVBET Tech does not organize and conduct gambling on its platform. Its main focus is software development.

We are looking for a Senior PHP Developer. 

Responsibilities:
 

• Build efficient, testable, and reusable PHP modules 
• Solve complex performance problems and architectural challenges 
• Actively participate in quality assurance activities including design and code reviews, unit testing, defect fixes, operational readiness 
• Experience in software development based on common agile application development methodologies, TDD/Scrum 
• Familiarity with source control (Git), bug tracking systems (JIRA), build and dependency management systems (Composer), continuous integration (GitLab), packaging and deployment (Docker) 

Requirements:
 

•  6+ years of experience in development of production applications using PHP and PostgreSQL 
•  Experience with PHP MVC frameworks 
• Integration of multiple data sources and databases into one system 
• Web service integration using technologies such as XML, SOAP, REST 
• Excellent relational database skills with PostgreSQL 
• Experience with building restful JSON web services 
• Strong knowledge of PHP web frameworks (Laravel, Symfony) 
• Build efficient, testable, and reusable PHP services 
• Write clean, well-designed, Object Oriented PHP code following industry best practices 
• Deliver accurate project requirement and timeline estimates, providing regular feedback and consistently meet project deadlines 
• Thorough knowledge of database architecture and management. 
• Design applications and database structures for performance and scalability 
• Understanding fundamental design principles behind a scalable application 
• Work with other developers and project managers to solve new and existing technical challenges
• Manage development projects from inception to completion autonomously and independently
• Participating and improving development processes and tools for other development teams 

We can offer:

• 30 days of paid vacation and sick days — we value rest and recreation. We also comply with the national holidays.
• Medical insurance for employees and the possibility of training employees at the expense of the company and gym membership.
• Remote work; after Ukraine wins the war — our own modern lofty office with spacious workplace, and brand-new work equipment (near Pochaina metro station).
• Flexible work schedule — we expect a full-time commitment but do not track your working hours.
• Flat hierarchy without micromanagement — our doors are open, and all teammates are approachable.

Dwarf Engineering is a Ukrainian product & engineering company shaping the future of DefenseTech.
We create game-changing tech solutions that ease the work and save the lives of the Defense Forces of Ukraine, giving them the advantage they need.
Our mission is to make advanced defense technologies accessible and to deliver them faster where they matter most.

Our Manufacturing team is expanding, and we are looking for a specialist who bridges the gap between engineering and hands-on assembly. We need a problem-solver who is passionate about building, testing, and perfecting our electronic systems, ensuring they meet the highest standards of quality and reliability.

If it sounds like you:
 

• You see yourself as an engineer, not just a technician. You don’t just assemble - you analyze problems, propose effective solutions, and actively look for ways to optimize manufacturing processes;
• You are a natural troubleshooter who is energized by the challenge of diagnosing complex faults on the production line and finding the root cause;
• You thrive in a highly collaborative environment, communicating effectively with R&D, quality control, and other manufacturing team members to achieve shared goals;
• You are ambitious and genuinely curious, with a strong desire to learn new skills, master new equipment, and grow professionally within the company;
• You hold yourself accountable for the quality of your work, understanding that your meticulous attention to detail and pursuit of excellence directly impact the final product;
• You enjoy the full lifecycle of hardware production, from building initial batches to refining the final assembly workflow for scale.

Requirements/Hard Skills:
 

• Proven, high-level experience with professional soldering equipment, including excellent proficiency with both SMD and Through-Hole (THT) components in a production setting;
• Strong foundational knowledge of electronic components (resistors, diodes, transistors, etc.) and a clear ability to read and interpret electrical schematics and assembly diagrams;
• Demonstrated experience in diagnosing, repairing, and documenting faults in complex electronic devices;
• A solid understanding of technical standards (e.g., GOST, ISO) and their practical application in a manufacturing environment to ensure product quality and safety.

Will be a plus:
 

• Hands-on experience with CAD software (especially Fusion 360, AutoCAD, or SolidWorks) for reviewing models or designing assembly/testing fixtures;
• Direct experience with drone configuration software such as Betaflight, Mission Planner, or QGroundControl;
• Any experience in developing or improving assembly documentation, testing procedures, or quality control workflows.

What we offer:
 

• Work for Ukraine's victory at Defense Tech company, where your work directly contributes to strengthening our country's defense capabilities and achieving victory;
• We guarantee full official employment from day one;
• Reservation of employees from day one, subject to relevant documents;
• Flexible schedule, you can begin your workday anytime up to 12:00 PM, finishing accordingly (8 working hours + 1 hour lunch) with  1 day of work from home per week;
• You will receive a full technical setup;
• Our office is located in Kyiv (left bank).

Join us if you want your work to have a real impact!

We are looking for an experienced Quality Control (QC) Team Lead to manage and elevate the performance of our QC department. This role is crucial for ensuring the accuracy, fairness, and consistency of all evaluation and calibration processes across the Support organization.

The ideal candidate is a strong leader with excellent analytical skills, a deep understanding of quality assurance principles, and the ability to mentor and develop a high-performing team.

HOW YOU WILL MAKE AN IMPACT

1. Team Management & Development

• Lead the daily operations of the QC team, ensuring balanced workload distribution across QC Managers and Specialists.
• Support team members in reaching individual and departmental goals.
• Conduct regular 1:1 meetings, provide feedback, and perform performance evaluations.

2. Quality Assurance Coordination

• Oversee QC sample coverage across all Support teams.
• Ensure monthly KPIs are achieved (e.g., 10% coverage of total Support volume).
• Track the number of evaluated chats and maintain data accuracy in QC reports.

3. Calibration & Consistency

• Conduct regular calibration sessions to ensure alignment between team members.
• Review QC Managers’ scoring to maintain consistency and minimize evaluation deviations.

4. Training & Knowledge Base Development

• Plan and deliver training for QC Managers and Support Team Leads to improve QC and coaching skills.
• Collaborate with the L&D department to identify knowledge gaps, recurring issues, and training priorities.

5. Dispute Resolution Oversight

• Supervise and review evaluation-related disputes between agents and QC Managers.
• Ensure fair, transparent, and consistent resolution processes.
• Report dispute trends and accuracy insights to the Head of CS.

6. Reporting & Analytics

• Prepare weekly and monthly QC performance reports, including coverage, consistency, and key trends.
• Analyze recurring mistakes and recommend process improvements.

7. Process & Documentation Management

• Create and update QC guidelines, evaluation rubrics, calibration standards, and internal documentation.
• Work closely with the Head of CS and Supervisors on workflow and process optimization.

8. Tool Integration & Automation

• Research, test, and implement AI-driven and automation tools to boost QC speed, accuracy, and efficiency.
• Ensure smooth tool adoption and provide training for the QC team.
• Monitor tool performance and gather feedback for continuous improvement.

9. Cross-Department Collaboration

• Serve as the primary communication link between QC, Support Team Leads, and L&D.
• Share QC insights to support coaching quality, process enhancement, and agent development.

10. Onboarding Support (Optional)

• Assist in onboarding new QC team members and ensure they fully understand QC standards and workflows.

11. Performance Review & KPI Tracking

• Monitor individual and team QC KPIs (coverage, consistency, training completion, calibration).
• Present results to management on a quarterly basis and propose improvement plans.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Quality Control, Customer Support QA, or a similar role.
• Proven leadership experience (Team Lead, Senior QC, or similar).
• Strong analytical skills and attention to detail.
• Excellent communication and feedback-giving abilities.
• Experience with QA tools, scorecards, calibration processes, and reporting.
• Ability to manage multiple priorities in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced and highly motivated Product Manager to join our team. You will play a crucial role in shaping the direction and success of our products by identifying the needs of our target audience and developing innovative solutions to meet those needs.

HOW YOU WILL MAKE AN IMPACT

• Develop and own product vision and strategy aligned with business objectives.
• Create and maintain a comprehensive product roadmap with clear prioritization, milestones, and delivery timelines.
• Lead end-to-end brand and product launches from concept to go-live, ensuring smooth market entry and operational readiness.
• Coordinate cross-functional teams including development, design, marketing, retention, and customer support; define tasks, review deliverables, and control deadlines.
• Monitor and ensure high product quality across all user touchpoints, collaborating with related teams to deliver an excellent user experience.
• Conduct market and competitor research, analyze player behavior and needs, and collect feedback from customer support to define product requirements.
• Design, configure, and manage bonus mechanics and loyalty programs aimed at increasing retention and player lifetime value (LTV).
• Track and analyze product performance metrics, assess feature effectiveness, and drive continuous improvements using data-driven insights.
• Monitor competitors’ products, unique selling propositions (USPs), bonus strategies, and features to identify market opportunities and maintain competitive advantage.
• Use CMS platforms for content management, product configuration, and operational updates to ensure smooth platform functionality.
• Manage the full product lifecycle from ideation through launch and ongoing support, including resource planning, risk management, and timely delivery.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• At least 3 years of experience in product gambling companies;
• English at the intermediate level and above;
• Experience with online casino platforms;
• Understanding the regulation of markets and peculiarities of licenses will be a plus;
• Deep understanding of casino products, product metrics, bonus systems, and loyalty programs;
• Experience in creating tournaments and promotional companies.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

About the Company

Flamestone is a Czech-based company specialising in sustainable energy projects, with a focus on biogas, biomethane, BioLNG, and BioCO₂. We are actively expanding our team and looking for a skilled LinkedIn Sourcer to help us find the right specialists across Europe.

Role Overview

We are looking for an experienced LinkedIn Sourcer / Talent Researcher to support our hiring efforts. You will be responsible for identifying and reaching out to candidates for non-IT roles in the energy, engineering, and project management sectors, primarily in the Czech Republic and broader EU market.

Key Responsibilities

• Search and identify candidates on LinkedIn using Boolean and advanced search techniques
• Build and maintain pipelines of qualified candidates for open roles
• Send personalised outreach messages to potential candidates
• Conduct initial screening and assess candidate fit based on provided role descriptions
• Maintain organised records of sourced candidates (ATS or spreadsheet)
• Collaborate closely with the hiring manager to refine search criteria

Required Skills

• Proven experience in LinkedIn sourcing and talent research
• Strong Boolean search skills
• Upper-Intermediate English, Ukrainian, Russian  or higher (written and spoken)
• Ability to work independently and deliver results with minimal supervision
• Attention to detail and strong organisational skills

Nice to Have

• Experience sourcing for engineering, energy, or industrial roles
• Familiarity with the Czech or EU job market
• Experience with LinkedIn Recruiter (paid)

Conditions

• Remote, part-time or project-based (open to discussion)
• Competitive rate based on experience

Project: Long-term dedicated development and maintenance of a Business Risk Assessment (BRA) platform for a RegTech company (Sweden/Netherlands).

Product: AML compliance platform that helps organizations perform legally required risk assessments. Replaces Excel/PowerPoint workflows with a unified digital solution. Currently on staging, preparing to go live.

Current stack:
- Frontend: React
- Backend: Python
- Database: PostgreSQL / Supabase
- Infrastructure: Azure
- Prototyping: Lovable (AI-generated prototypes that dev implements into production)

Responsibilities:
- Take ownership of the existing codebase (development + maintenance)
- Stabilize the platform and prepare for production launch
- Build new features based on Lovable prototypes
- Implement document generation and export functionality
- Build API integrations for enterprise clients
- Future: contribute to AI/ML layer (predictive risk scoring)

Requirements:
- 4+ years with React and Python
- Strong PostgreSQL experience
- Azure infrastructure experience (deployment, CI/CD, monitoring)
- Ability to work independently and own the full development cycle
- Experience working with AI code generation tools (Lovable, Cursor, etc.) is a plus
- Fintech / RegTech / compliance domain experience is a strong plus (KYC, AML, risk management)

Engagement: Part-time dedicated, long-term, monthly retainer
Hours: 20 hrs/week 

Start: ASAP
Location: Remote

Admiral Studios is a fast-growing Ukrainian IT outsourcing company, specializing in web development, mobile development, UI/UX, and SEO.

We embrace the latest and most advanced technologies: Node.js, React, Laravel, Shopify, Python, and WordPress.

We create quality projects for clients in the US, Europe, the UK, and Canada 🌍, especially Healthcare, Real Estate, and E-commerce projects.

Currently, our team consists of more than 60+ skilled experts 👨‍💻, and we are constantly growing.

Now, we’re looking for a Copywriter ⭐️ to join our team and work on a wide range of content - from website pages, promotions, and SEO articles to CRM communications (emails, push notifications, pop-ups, SMS).

For a perfect match, we expect  🎯

• 2+ years of experience as a copywriter with strong copywriting skills
• English level B2+
• Experience in SEO copywriting
• Strong experience in refining AI-generated content to ensure natural tone and human-like readability.
• Hands-on work with keywords, H1–H3 structure, meta titles, and meta descriptions
• Ability to explain technically complex topics in simple, clear language
• Working according to guidelines: tone of voice, brand style, SEO requirements, and E-E-A-T principles
• Basic understanding of UX logic and user behavior on web pages
• Native or fluent Ukrainian speaker with excellent writing skills and flawless grammar

Duties & Responsibilities 💼

• Create website content: promotional materials, special offers, banners, reviews, and other content within marketing and product initiatives
• Maintain a consistent brand Tone of Voice, ensuring style and personality across all content types, regardless of topic, volume, or channel
• Create copy for CRM communications: emails, push notifications, pop-ups, and SMS
• Adapt content for specific audience segments
• Collaborate closely with UI/UX, design, and product teams — copy is everywhere, and it needs to sound cohesive
• Participate in creative brainstorms to generate fresh and effective ideas
• Proofread, optimize, and update content, often under tight deadlines while maintaining high quality
• Create SEO content for websites across different niches and page types
• Work with AI tools and checkers to ensure AI-generated content levels remain within 0–10%

Why Join Admiral Studios?

⭐️Growth-Oriented Environment – value efficiency, flexibility, and results

🤝Team Spirit – Regular corporate online & offline events to keep the team connected
📚Professional Development Support – we provide:

• A structured Performance Review system
• Access to an internal knowledge library
• Career growth opportunities with a clear development plan
• A budget for improving work processes and implementing new ideas

🧘Work-Life Balance – Enjoy a flexible work schedule and a fully remote work model
✅Paid Time Off – 20 vacation days + 10 sick leave days per year

Hiring steps: Screening — Test Task — Tech Interview — СТО Interview — Job Offer 

If your experience and skills match our candidate scorecard, the recruiting team will contact you within 5 business days 💙

Don't forget to provide your Telegram nickname for contact

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

About the Project

We are building a high-load digital platform with a strong focus on real-time operations, ticketing, and scalable backend services.

The system must reliably handle traffic spikes, concurrent users, and mission-critical workflows (ticket sales, check-in, live events).

We are looking for an experienced DevOps / Infrastructure Engineer to help us audit, design, and build a robust AWS-based infrastructure.

The engagement will include an initial assessment phase followed by full implementation and optimization.

This is a long-term project with real production impact, high responsibility, and strong technical challenges.

Responsibilities

• Audit and assess existing infrastructure
• Design scalable AWS architecture
• Configure S3 for asset and user-generated content storage
• Deploy and manage backend services using EC2 / ECS (Fargate)
• Set up load balancers, DNS, and caching layers
• Build real-time infrastructure (WebSockets, Redis pub/sub)
• Design and implement CI/CD pipelines
• Ensure safe, tested, and automated deployments
• Set up monitoring and alerting (CloudWatch, Sentry, etc.)
• Optimize infrastructure for high concurrency and traffic spikes
• Plan and execute load testing
• Improve system reliability, performance, and fault tolerance
• Maintain security and best DevOps practices

Requirements

• Strong hands-on experience with AWS
• Experience with EC2, ECS (Fargate), S3, ALB, Route53
• Experience designing scalable backend infrastructure
• Experience with Docker and containerized deployments
• Strong understanding of networking and load balancing
• Experience with Redis (caching / pub-sub / coordination)
• Experience building CI/CD pipelines (GitHub Actions, GitLab CI, etc.)
• Experience with monitoring and logging systems
• Knowledge of high-availability and fault-tolerant architectures
• Ability to work with high-load systems in production
• Experience with security best practices on AWS

Nice to Have

• Experience with Kubernetes (EKS or self-managed)
• Experience with Terraform / IaC
• Experience with load testing tools (k6, Locust, JMeter)
• Experience in ticketing / event / booking systems
• Experience working with WebSocket-based systems
• Knowledge of CDN optimization (CloudFront, similar)
• Experience in cost optimization on AWS

Experience Level

• 3+ years in DevOps / Infrastructure Engineering
• Proven experience with production AWS systems
• Experience handling high-traffic platforms
• Portfolio / case studies of infrastructure projects is a plus

Engagement Format

• Phase 1: Infrastructure audit and architecture design
• Phase 2: Implementation and optimization
• Possible long-term support and scaling

Trueplay is a Loyalty Booster Suite that enables iGaming brands to build lasting customer relationships based on trust and mutual benefit. It features three programs that ensure player interactions with gambling platforms are exciting right from the start.

We offer solutions on three epic levels:

• Acquisition and engagement — CopyStake introduces users to an iGaming website, allowing them to bet alongside their favorite streamers.
• Retention — the Play to Earn and Hold to Earn loyalty programs keep player engagement high by guaranteeing rakeback and distributing a share of the platform’s revenue.
• Brand equity — the tokenization of loyalty points helps transform users’ affinity for a brand into a personal interest in its financial success. In Trueplay’s take on Web3 loyalty, players feel like casino stakeholders.

More than 20 iGaming brands from 18 markets are fostering player loyalty with Trueplay. 

We’re looking for a PR & Communications Manager who will build the product’s public presence from the ground up, shaping how the market sees us, creating strategic content, and driving relationships with media, partners, and community leaders.

This role combines PR, content strategy, thought leadership, media relations, and event communication.

It is important for us that you have/are:

• 2+ years of experience in PR, communications, or content roles within B2B SaaS, tech, fintech, or martech industries.
• Strong storytelling skills: be able to translate technical features into simple value-driven narratives.
• Experience pitching journalists and securing coverage.
• Experience planning and managing events, webinars, campaigns, or co-branded initiatives.
• A proactive, self-directed mindset, and thrive in a startup environment that values speed, experimentation, and high ownership.
• An excellent level of written and spoken English.
• Bonus: familiarity with Web3, loyalty, gamification, customer engagement, or mobile growth ecosystems.

You will be responsible for:

• Building and managing relationships with business, tech, fintech, mobile app, and Web3 media.
• Developing a PR pipeline: press releases, founder interviews, product announcements.
• Pitching the product as a thought leader in loyalty, gamification, and user engagement.
• Securing mentions in newsletters, blogs, and industry digests.
• Managing the product’s presence in global startup directories, award listings, and rankings.
• Supporting blog content with PR-ready angles: case studies, expert commentary, frameworks, data stories.
• Planning and running product webinars for product managers, marketers, game studios, and fintech companies.
• Identifying and negotiating content partnerships with marketing leaders, product experts, tech companies, and martech tools.
• Managing the product’s organic social media channels (primarily LinkedIn, optionally Facebook, X/Twitter, and YouTube)
• Ensuring consistent messaging across the website, pitch decks, landing pages, and social media.

We offer:

• Hybrid from Lisbon (with relocation)
• Flexible working hours
• Compensation that includes coverage for 20 days to recharge and unwind
• Additional support covering 14 days for health-related matters when needed
• Professional growth support during the initial months, with guidance from experienced team members
• Engaging corporate events and activities
• Competitive financial compensation