Jobs at Djinni

About MEGAVAST

MEGAVAST is an international IT company specializing in software development and innovative code development tools that automate and streamline the software creation process.

We are looking for a Office/Administrative Manager to join our Kyiv team. If you enjoy a varied workload, want to grow quickly, and are eager to contribute to the development of an international IT company - we’d be happy to meet you.

Key Responsibilities::

• Support the CEO with administrative tasks;
• Assist with recruitment processes;
• Coordinate business trips (booking tickets, hotels, and transfers);
• Communicate with vendors;
• Ensure the office has everything it needs;
• Help organize corporate events.
   

Requirements:

• English proficiency - at least B2 level (comfortable for written and verbal communication with the CEO);
• At least 6 months of experience in a similar or related position;
• Experience working at an IT company is a plus;

• Organizational skills, the ability to quickly find information, and a sense of responsibility.

   

What We Offer:

• Competitive, stable salary based on your expertise;
• Annual salary reviews and performance-based rewards;
• Paid vacation and sick leave;
• Flexible working hours (workday starts between 9:00–11:00);
• Modern office in the centre of Kyiv, right next to the Olimpiyska metro station;
• Corporate events, happy hours, and team-building activities.

About us

GlobalBet is an independent B2B provider of virtual sports solutions. We build realistic virtual sports products used by operators worldwide. We’re hiring a System Administrator for a full-time engagement.

The role

Remote. Working hours Mon–Fri ~10:00–18:00 Ukraine time. Start ASAP. Day-to-day work in English. Engagement via independent contractor agreement with full-time focus (not a multi-client freelance side gig).

You’ll:

- Manage and monitor servers, applications, and databases

- Handle escalated customer issues with 1st-level support

- Maintain and upgrade server environments; monitor performance and create alerts

- Manage streaming environments (server-based and cloud)

- Install/configure OS and applications; troubleshoot system and network problems

- Keep documentation for support and customers

Must have:

- 2+ years hands-on Linux in production (Debian/Ubuntu strongly preferred): users, permissions, packages/updates, troubleshooting, performance

- Network fundamentals (TCP/IP, VPN, firewalls)

- Web servers (Nginx, HAProxy, and/or Apache)

- Virtualization (ProxMox, KVM/libvirt, or similar)

- English B1+ (B2 preferred)

Nice to have:

Windows Server (AD/Azure/SQL/M365); MySQL replication/backups; MongoDB/Redis/RabbitMQ; Sophos/Ubiquiti; occasional off-hours flexibility.

How we work

Startup mentality, ownership, growth. Process: short recruiter intro → technical interview → offer.

Apply with a short note on Linux production experience, timezone, and availability.

We are looking for a Senior Infrastructure Automation Engineer to join a large enterprise cloud platform team working in a regulated international environment.

This role is focused on building and supporting secure, scalable, and repeatable infrastructure automation across Microsoft Azure environments. It is a strong fit for someone with deep hands-on experience in Infrastructure as Code, Azure automation, cloud governance, and platform engineering.

This is not a greenfield DevOps role. The main focus is on standardisation, governance, reliability, automation, and operational excellence across enterprise infrastructure.

What you will do

• Design and maintain Infrastructure as Code solutions using Terraform, Bicep, ARM templates, and related automation technologies.
• Build automation workflows for infrastructure deployment, configuration management, and operational support.
• Implement Azure deployment standards, naming conventions, governance controls, and platform best practices.
• Automate provisioning, monitoring, reporting, and operational tasks using PowerShell, Azure CLI, and Azure Logic Apps.
• Build and support infrastructure deployment pipelines in Azure DevOps.
• Maintain source-controlled infrastructure repositories and configuration standards.
• Troubleshoot IaC deployment failures, automation issues, and platform configuration problems.
• Perform root cause analysis and improve deployment reliability.
• Collaborate with Cloud, Security, Infrastructure, Architecture, and Development teams.
• Contribute to cloud platform modernisation and migration initiatives.
• Document automation solutions, deployment procedures, architectural standards, and support processes.
• Analyse operational and deployment metrics to identify further automation opportunities.

Requirements

• 7+ years of experience in infrastructure, cloud engineering, automation, or platform engineering.
• Strong hands-on experience with Microsoft Azure.
• Experience designing and deploying cloud infrastructure in enterprise environments.
• Expert-level Infrastructure as Code experience.
• Strong practical experience with:
  • Terraform
  • Bicep
  • Azure ARM templates
  • JSON-based deployment frameworks
• Strong scripting skills with PowerShell and Azure CLI.
• Experience with Azure Logic Apps or similar automation workflows.
• Strong knowledge of Azure DevOps pipelines, deployment automation, source control, and release management.
• Experience integrating infrastructure deployment into CI/CD pipelines.
• Strong Git-based development practices.
• Understanding of cloud networking, identity, storage, monitoring, and Azure platform services.
• Experience with cloud governance, infrastructure standards, security, resiliency, and change management.
• Strong troubleshooting and root cause analysis skills.
• Strong written and spoken English.

Nice to have

• Experience with Azure Private Endpoints and Private DNS.
• Azure Policy, Management Groups, and governance frameworks.
• Hybrid cloud experience.
• Microsoft Azure certifications.
• Terraform, DevOps, or automation certifications.

What we value

We are looking for someone who combines strong technical depth with a structured, enterprise-oriented mindset.

You should be comfortable:

• working independently and taking ownership;
• collaborating across multiple technical teams;
• introducing standards and making infrastructure delivery more predictable;
• working in environments where security and governance matter;
• documenting solutions clearly;
• improving manual or inconsistent processes through automation.

If you are strong in Azure, Terraform, infrastructure automation, and enterprise cloud governance, we would be happy to speak with you.

We’re growing and looking to hire a Software Team Leader - XSA who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.

As a Software Team Leader for XSA (xDome Secure Access), you will lead the development of our industry-leading secure remote access solution. In a world where critical infrastructure is increasingly connected, your team will build the bridge that allows safe, monitored, and frictionless access to sensitive industrial environments. You will deal with complex networking challenges, identity management, and high-availability systems where security and performance are equally paramount.

Responsibilities:

• Drive a high-performing team of developers, fostering a culture of technical ownership, security-first mindset, and continuous delivery.
• Lead the design and implementation of robust secure access features, ensuring seamless integration between IT and OT networks.
• Oversee the development of scalable, high-performance gateway and proxy architectures that support global enterprise scales.
• Work closely with Product Management and Security Researchers to implement Zero Trust principles and advanced session monitoring capabilities.
• Invest in your team’s professional growth, promoting best practices in code quality, security protocols, and system resilience.

Requirements:

• 3+ years of experience leading R&D teams in a fast-paced environment.
• 5+ years of experience in backend development, with a strong track record of building complex systems in Python.
• Deep understanding of networking protocols (TCP/IP, HTTP/S, SSH, RDP) and security concepts (Zero Trust, Identity Management, Encryption).
• Experience building distributed, high-availability systems that handle real-time traffic and data.
• Proficiency in utilizing AI development tools (specifically Cursor and Claude) to accelerate development workflows, code generation, and problem-solving.

Would be a plus:

• Familiarity with frontend frameworks like Angular or React.
• Experience with Cloud-Native technologies (AWS/Azure/GCP, Docker, K8s).
• Experience in the Cybersecurity industry, specifically in Remote Access (VPN/ZTNA) or Identity (IAM).

What we offer

• Help and support from our caring HR team.
• 20 working days of annual paid leave.
• The exchange of experience and work with talented colleagues.
• Last but not least - valuable compensation for your efforts.

We are seeking a skilled and motivated Middle DevOps Engineer to join our dynamic team. The ideal candidate will have a solid background in Continuous Integration (CI), Continuous Deployment (CD), Kubernetes, developer toolsets, and Software Development Life Cycle (SDLC) best practices. This role requires a strong understanding of modern Platform Engineering tools and practices, as well as a commitment to fostering a responsive, communicative, and collaborative environment.
 

Key Responsibilities:

• Design, implement, and maintain CI/CD pipelines to ensure efficient and reliable software delivery.
• Develop and manage infrastructure as code using Terraform.
• Deploy, manage, and monitor containerized applications using Kubernetes(some experience).
• Support the development and management of production Kubernetes clusters in a cloud environment (AWS preferred).
• Manage and optimize cloud infrastructure in AWS to support scalable and secure applications.
• Administer and optimize source code repositories and workflows in GitHub.
• Collaborate with development teams to enhance developer toolsets and streamline SDLC processes.
• Troubleshoot and resolve infrastructure and application issues.
• Implement best practices for security, reliability, and performance.
• Communicate effectively with cross-functional teams to understand requirements and deliver solutions.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 3+ years of experience in a platform engineering or similar role.
• Proficiency in Golang or Python(or any other languages) for scripting and automation.
• Proven experience with Terraform for infrastructure as code.
• Proven knowledge of Kubernetes for container orchestration and experience with ArgoCD.
• Hands-on experience with GitHub for version control and collaboration.
• Proven  experience with AWS cloud services.
• Excellent problem-solving skills and the ability to work under pressure.
• Exceptional communication skills, both verbal and written.
• Proven ability to work collaboratively in a team environment.
• Strong organizational skills and attention to detail.
• Hands-on experience with AI-assisted development tools, such as GitHub Copilot and Claude Code.

Preferred Qualifications:

• Experience with Github runners and other CI/CD tools and platforms.
• Knowledge of security best practices in cloud environments.
• Experience with observability tools such as Prometheus, ELK and Grafana stacks.
• Certification in AWS or Kubernetes and experience with Backstage is a plus.
• Experience with kOps is a plus.
• Knowledge of Cilium CNI is a plus.
• Good networking knowledge.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

Who we are

Vista Auction is an online auction for returned and overstock goods. Items go up for auction in our mobile app, people bid, and winners pick up at our warehouses near Charlotte, North Carolina.

We serve more than 55,000 customers a month, sell over 25,000 items a day, and take more than 7 million bids a month. And we're just getting started!

We run our own warehouses and build our own technology, so everything a customer experiences, from the first bid to the pickup counter, is ours to make better.

The Platform Team

The Platform Team is a group of engineers and product people across the US and Europe that owns the whole Vista Auction platform: the mobile app and website, the auction engine, the warehouse and pickup systems, and the internal tools and AI agents. It is led by our Head of Engineering, who works directly with the founder. An idea can ship and be measured in days.

You will join the team as a product designer, reporting to the Head of Engineering and owning product design across the platform. You set direction with the Head of Engineering and the founder, and you bring the voice of the customer into every product decision.

What You'll Do

• Own design for the mobile app and web app. Discovery, flows, prototypes and final specs for how bidding, winning, paying and pickup work.
• Bring ideas for how auctions should work. Lot pages, bidding mechanics, notifications, scheduling and store credit are all open. Propose changes that move bids, repeat customers and pickup speed.
• Be the voice of the customer. Run usability tests, study behavior in the data, and turn it into journey maps and clear recommendations.
• Work with engineers from the first sketch. Shape requirements, keep designs buildable, and review what ships against what you designed.
• Test and iterate. With tens of thousands of sales a day, a change shows up in the numbers within a week.
• Own the design system. A shared component library for iOS, Android and web that meets WCAG.
• Present your work. Explain design decisions to engineering and leadership, and change them when the evidence says to.

What You'll Bring

Must have:

• A portfolio of end-to-end case studies on shipped products. This is the main thing we screen on.
• 2 to 5 years of product design experience (P2), or 5+ years owning a product area (P3), on consumer mobile and web.
• Figma (or functional equivalent) proficiency.
• Hands-on user research: interviews and usability tests you ran yourself.
• Design system and accessibility (WCAG) experience.
• You write your own briefs and specs and work directly with engineers.

• Fluency with iOS Human Interface Guidelines and Material Design.

   

Nice to have:

• Marketplace, e-commerce or auction products.
• Maze or UserTesting; Amplitude, Mixpanel or FullStory.
• Basic HTML/CSS or React, enough to prototype in code.
• Designing AI-assisted features.
• A degree in design or HCI, or equivalent experience.

What we offer

• The whole product is yours to shape. You own how Vista Auction looks and works, end to end, with no committee in the way.
• Real customers, real numbers, fast. More than 25,000 sales a day. Every change you ship is measured within a week, and you have direct access to the data.
• Growth with the team.

We are looking for a Customer Care Specialist with experience in payments, fintech, or iGaming environments to support merchants and partners with payment-related inquiries and operational issues.

You will act as the primary point of contact for customers, working closely with the Payments, Risk, and Finance teams to investigate transactions, resolve payment issues, and ensure a smooth customer experience.

Responsibilities

• Provide daily support to merchants and partners via chat, email, Telegram, and other communication channels.
• Investigate payment-related issues, including declined, pending, or failed transactions.
• Analyze transaction statuses across internal payment gateway systems and provider platforms.
• Communicate with payment providers, banks, and partners to resolve transaction-related inquiries.
• Monitor payment performance and identify issues affecting approval rates.
• Assist merchants in understanding payment errors, statuses, and processing flows.
• Act as a liaison between merchants and payment providers to ensure timely issue resolution.
• Escalate complex cases to relevant internal teams when necessary.
• Maintain accurate records of investigations and resolutions.
• Contribute to process improvements and customer satisfaction initiatives.

 Requirements

• Experience in Customer Support, Customer Care, Payment Operations, Merchant Support, or a similar role.
• Background in payments, fintech, iGaming, e-commerce, or online payment processing.
• Understanding of payment transaction flows, card payments, and payment gateways.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English (written and spoken).
• Ability to work with multiple systems and manage several cases simultaneously.
• Attention to detail and a customer-focused mindset.
• Ability to work independently and collaborate with cross-functional teams.

 Nice to Have

• Experience working with payment service providers (PSPs), acquiring banks, or payment gateways.
• Knowledge of fraud prevention, risk management, or chargeback processes.
• Experience using CRM, ticketing, or payment monitoring tools.

• Familiarity with iGaming payment operations.

   

Working Hours

• This role supports North American clients, so candidates should be comfortable working evening hours and collaborating across different time zones: 3:00/4:00 PM – 11:00/12:00 AM Kyiv time 

   

 What We Offer

• Opportunity to work in a fast-growing fintech/iGaming environment.
• International team and dynamic work culture.
• Professional growth and development opportunities.
• Exposure to modern payment technologies and global payment providers.
• Stable long-term cooperation.
• Supportive and collaborative team environment.
• 20 paid vacation days per year.
• 10 paid sick leave days per year.
• Competitive compensation package.
• Remote work opportunity.

Technology stack

Snowflake, Snowflake SQL, Snowflake databases, schemas, tables, views, materialized views, Snowflake stored procedures, Snowflake UDFs using Python and SQL, Airflow, Python, Azure SQL Database, MS SQL DB, T SQL, ETL, ELT, layered architecture, Medallion architecture, dimensional modeling

Project overview

This project is centered on developing a data lakehouse with Snowflake and Azure SQL, including design, pipeline development, and query optimization.

Position overview

We are looking for a Senior Snowflake Developer with strong experience in Snowflake platform engineering, Airflow, Python, and data warehouse development. You will contribute to building scalable data pipelines, designing warehouse structures, and improving data processing performance.

Responsibilities

• Develop Snowflake data platform solutions
• Build and optimize Snowflake databases, schemas, tables, views, and materialized views
• Create Snowflake stored procedures and UDFs using Python and SQL
• Develop and maintain ETL and ELT pipelines in Snowflake
• Work with Airflow to orchestrate data workflows
• Design and build data warehouse solutions
• Apply layered architecture and Medallion architecture principles
• Implement dimensional modeling for analytical data structures
• Create tables, views, stored procedures, functions, indexes, and partitions in Azure SQL Database and MS SQL DB
• Optimize database performance and tune complex queries
• Use analytical and window functions to support data processing
• Collaborate in English across data project activities

Requirements

• 7+ years of overall IT experience
• 5+ years of experience in data projects
• Experience with Snowflake data platform engineering
• Experience with Snowflake SQL
• Experience with Snowflake databases, schemas, tables, views, and materialized views
• Experience with Snowflake stored procedures and UDFs using Python and SQL
• Experience with Airflow
• Experience with Python
• Experience with Azure SQL Database, MS SQL DB, and T SQL
• Experience creating tables, views, stored procedures, functions, indexes, and partitions
• Experience with performance tuning and complex queries
• Experience using analytical and window functions
• Experience building data warehouses
• Experience with layered architecture and Medallion architecture
• Experience with dimensional modeling
• Good English

Nice to have

• Experience with DBT
• Experience with Snowpark
• Experience with Snowflake CLI
• Experience with Master Data Management design and integration
• Experience with data quality testing, validation, and reconciliation
• Experience writing technical documentation
• Investment banking or asset management domain knowledge
• Experience with Claude AI in SDLC

Mailkeeper. It is a SaaS solution designed to improve user retention and increase overall product revenue through email marketing, push notifications, and PWA channels. 

Mailkeeper team integrates directly into products and provides a full cycle of email processes – from developing email strategies and testing hypotheses to optimizing email logic and managing sender reputation using its own email marketing service.

You will:

• Lead a portfolio of external partners: their email metrics and revenue are your numbers, and you decide what to do with them;
• Find growth points in the data yourself, form hypotheses, run A/B tests and experiments, and bring the ones that work to production;
• Decide what each partner needs next: which campaigns, segments, or integrations to push, and drive those decisions with partners and our internal team;
• Catch problems before partners do: track sending volumes, deliverability, and revenue, and act on anomalies the same day.
• Ship technical changes end to end: from a partner's request to a specced task, a release, and a verified result;
• Build the direction's processes and documentation so that onboarding a new partner is repeatable, not heroic.

We'll have a match if you:

• 1+ year in a commercial B2C product company as PM / PO / Growth / CRM / Retention manager, with a metric you personally owned and can show as "from A to B"
• Proactivity: you generate your own hypotheses and push things forward without waiting to be asked;
• Analytical mindset: you form the question yourself, go to the data, and build decisions on numbers;
• Strong communication skills: you can run partner communication independently and drive discussions to decisions;
• AI: you have built something repeatable with AI (an agent, automation, or pipeline), not just used chat tools;
• Basic technical literacy: you understand what an API is and can speak the same language as developers;
• English: Upper Intermediate.

Will be an advantage:

• Experience with email marketing / retention channels.
• Understanding of email deliverability (SPF/DKIM/DMARC, sender reputation).
• Experience with Jira and sprint-based development processes.

Responsibilities:

• Set up campaigns and collaborate with Trading, Media, and Development teams to ensure campaigns are running properly
• Maintain high-volume campaigns and assist with technical issues
• Build and update pixels according to Operations and Media team requirements
• Traffic and place creative and campaign assets across DSPs and troubleshoot technical issues when necessary
• Prepare reports and present campaign data for Traders, Media teams, and other internal stakeholders
• QA creative placements and troubleshoot incorrectly configured or distributed placements
• Update publisher specifications to ensure campaigns run correctly across ad servers and platforms, including Campaign Manager 360, The Trade Desk, DV360, and Amazon
• Assist with reporting dashboard creation and execution
• Address reporting and billing discrepancies
• Readiness to work from 15:00 to 23:00 to ensure optimal overlap with US-based teams 

Qualifications

• 1+ years of experience with programmatic media DSPs such as DV360, The Trade Desk, or Amazon, including trafficking ad tags, troubleshooting technical issues, and setting up pixels
• 1+ years of experience with ad servers such as Campaign Manager 360
• Proficient in written and verbal English
• Proficiency in MS Office
• Ability to learn and understand technical applications

We are looking for Backend/Golang Developers to join our team.

You will be responsible for building and evolving a high-performance backend platform that powers real-time, user-facing applications in a scalable and reliable microservices environment.

Key Responsibilities:

• Build a cutting-edge real-time cross-selling platform;
• Take ownership of the backend that powers multiple user-facing apps, advancing our state-of-the-art gRPC-based microservice architecture;
• Actively participate in code reviews to ensure that our platform and codebase meet the highest quality standards;
• Take a proactive role in all aspects of platform design and development, with a strong emphasis on scalability and availability.

Bring to the team:

• Solid experience with gRPC, REST API, and Backend testing;
• Strong familiarity with Agile methodologies, fostering collaboration, and adaptability;
• Experience in a Tech Lead/Team Lead role or similar positions;
• Excellent communication and problem-solving skills;
• Experience building Go applications with a focus on resilience and uptime;
• Fluent business English.

We offer:

• Maximum flexibility;
• Professional trainings, conferences and certifications;
• Corporate events and benefits;
• Professional literature;
• English courses.

Responsibilities for Social:

• Manage campaigns from audience building and planning through development, execution, testing, analysis, reporting, and completion against client goals
• Plan and oversee client advertising budgets across platforms
• Set and optimize bids and budgets across platforms, placements, ad sets, devices, geographies, demographics, and audiences
• Develop strategies to optimize conversion rates and maximize client ROAS
• Identify and implement effective strategies across specific verticals
• Develop and execute cohesive campaign testing strategies
• Generate accurate internal and external reporting
• Generate, QA, and troubleshoot pixels 

Responsibilities for Search:

• Manage campaigns from proposal through development, testing, execution, and completion against client goals
• Plan and oversee client advertising budgets across platforms
• Develop and refine keyword and audience targeting
• Adjust bidding strategies based on performance and client goals
• Analyze performance across search terms, ad copy, targeting, placements, and other segments
• Develop relevant ad copy aligned with brand guidelines
• Generate and test tracking methods and tools
• Develop strategies to optimize conversion rates and maximize client ROAS
• Implement campaign testing strategies
• Generate accurate internal and external reporting 

Qualifications

• Knowledge and practical experience with paid social media advertising platforms
• Advanced Excel skills, including pivot tables, VLOOKUPs, and macros
• Fluent written and verbal English
• Knowledge of digital marketing, particularly Google Ads, is a plus but not required
• Strong attention to detail and ability to follow processes
• Strong communication, analytical, and problem-solving skills
• Ability to work in a fast-paced environment and manage multiple campaigns and deadlines
• Ability to work independently across competing priorities
• Strong critical-thinking, analytical skills and a data-driven approach
• 2–3 years of experience managing paid social campaigns across platforms such as Facebook, X/Twitter, Pinterest, Snapchat, TikTok, and others
• 2+ years of experience in digital marketing, paid media advertising, or user analytics
• Readiness to work from 15:00 to 23:00 to ensure optimal overlap with US-based teams

We are looking for a Product Manager to drive the ideation, development and adoption of Big Data products for internal business customers across Kyivstar. You will identify opportunities where data can solve business challenges, transform ideas into scalable products and lead initiatives from concept through implementation.

Responsibilities

•            Build awareness of Big Data capabilities and promote data-driven opportunities across internal business units

•            Engage with internal stakeholders to identify business challenges and uncover new product opportunities

•            Organize and facilitate brainstorming sessions, workshops, design thinking sessions and other product discovery activities

•            Generate new product ideas and use cases based on business needs, market trends and available data assets

•            Gather, evaluate, validate and prioritize product hypotheses from internal customers

•            Own and maintain the roadmap and backlog of Big Data initiatives for internal business customers

•            Define product vision, business requirements, success metrics and implementation priorities

•            Lead the end-to-end development of prototypes, Proofs of Concept (PoCs), MVPs and production-ready products

•            Coordinate cross-functional teams, including Data Science, Data Engineering, Data Analysis and internal stakeholders

•            Manage product testing, pilot launches, user feedback and continuous product improvements

•            Measure product performance and business impact, ensuring delivered solutions create tangible value

Requirements

•            Bachelor's degree or above

•            2+ years of experience in Product Management, Business Analysis, Consulting, Innovation or a related role

•            Experience managing digital, analytics, AI or data-driven products throughout the product lifecycle

•            Strong product discovery, prioritization and roadmap management skills

•            Excellent stakeholder management and facilitation skills

•            Ability to translate business needs into clear product requirements

•            Experience working in Agile environments

•            Strong analytical, problem-solving and decision-making skills

•            Excellent presentation and communication skills

•            Upper-Intermediate or higher English

•            Experience with Big Data, Data Science, AI or Machine Learning products will be a strong advantage

•            Experience in telecommunications, CRM/CVM, MarTech or digital products will be a plus

We offer

•            A unique opportunity to shape the future of Big Data products at Ukraine's leading telecom operator

•            Work on high-impact initiatives that create value across multiple business functions

•            Collaboration with experienced business, data and technology professionals

•            Remote work with the possibility to visit the office

•            Competitive salary and annual bonus

•            Paid vacation and sick leave

•            Flexible working hours

•            Medical and life insurance

•            Professional development and career growth opportunities

•            A friendly, collaborative and innovation-driven working environment

Each person in our informal company is precious and now we are currently looking for a All-thing Sales Specialist with a love for IT and a desire to develop into Head of Sales

⭐ You would be a perfect fit for this position if you have:

- First of all, you know what clients want and you desire to sell services;

- Successful experience in IT sales: UpWork, LinkedIn, tenders;

- Skills of highly personalized, empathic copywriting to potential leads;

- English level — Upper-Intermediate or higher;

- Discovering new leads via mass communication;

- Excellent communication and negotiation skills, endless enthusiasm;

- Analytical & problem-solving mindset.

✅ It will be a plus:

- Work experience with digital design teams;

- Ability to manage negotiations;

- Experience in preparing project proposals, storytelling, and presentation design;

- Desire to develop yourself and participate in the development of the Sales;

- Conduct research to identify potential prospects.

✅ Your responsibilities:

- Communication with customers and deals closing;

- Management of the CRM-system, leads database administration;

- Building sales processes in the team;

- Searching for ways and methods of additional sales;

- Testing new hypotheses and researching best practices in IT sales.

✅ What we offer:

- Competitive salary rate + % percentage from closing the deal;

- Mentor program, scripts, and plans. Hopefully, you know how to improve all of these, though;

- A team of people who are passionate about their work;

- Potential opportunity to grow in Head of Sales Department;

- Freedom in ideas, experiments, and the ability to influence processes - all that is important to a Sales Specialist :)

- Working with a quality product that is interesting to sell and that you want to talk about (our portfolio is proof of this);

- Flexible system of review and compensation increases;

- Fully Remote employment (5/2) + flexibility of schedule;

- Paid vacation and sick leave.

🇺🇦 About the team:

Award-winning design agency from Kyiv, Ukraine, providing design and development services for startups and large companies from the USA, Canada, and EU. Main focus on SaaS, fintech, prop tech, and healthcare. Designing since 2004.

Creating a strong partnership with our customers not less than with our team members and believe that the future would be brighter with professional people who love to create things together.

Bring us your energy, drop us a message!

We are looking for an experienced Senior Customer Support Engineer to provide advanced customer support for a fast-growing B2C mobile entertainment platform focused on episodic series and digital content.

You will handle complex customer issues, investigate technical and account-related problems, work with subscriptions, In-App Purchases, payments, and content access, and collaborate closely with Product & R&D teams to resolve issues and improve the customer experience.

Key Responsibilities

• Handle complex and escalated customer inquiries related to accounts, subscriptions, In-App Purchases, payments, refunds, and content access.
• Provide customer support via Zendesk, App Store, and Google Play.
• Investigate and troubleshoot issues across iOS and Android mobile applications.
• Analyze customer reports and identify potential product, technical, payment, or subscription issues.
• Reproduce reported issues and collect the information required for technical investigation.
• Escalate complex technical issues to Product & R&D with clear documentation and relevant technical details.
• Work closely with Product and Engineering teams to track issues through resolution.
• Monitor recurring issues and identify opportunities to improve support processes and product experience.
• Use and improve macros, workflows, automation, and AI-powered support tools.
• Contribute to the development and maintenance of the Knowledge Base and Help Center.
• Analyze support data and customer feedback to identify recurring problems and trends.
• Handle App Store and Google Play reviews and customer feedback when required.

Requirements

• 4+ years of experience in Customer Support, Technical Support, Customer Success, or Support Operations.
• Strong experience supporting B2C mobile applications and high-volume customer environments.
• Hands-on experience with In-App Purchases, subscriptions, refunds, and Apple/Google payment flows.
• Strong troubleshooting and problem-solving skills.
• Experience with Zendesk, Intercom, or similar support platforms.
• Experience working with iOS and Android applications.
• Understanding of support KPIs, SLAs, QA, escalation processes, and support workflows.
• Experience working directly with Product and Engineering teams.
• Ability to investigate issues, reproduce bugs, and provide clear technical information to R&D.
• Experience with support automation, AI tools, macros, workflows, or AI agents.
• Strong analytical and organizational skills.
• English B2/C1.
• Ability to work independently and handle complex customer cases from investigation through resolution.

Nice to Have

• Experience in streaming, entertainment, gaming, SaaS, or digital media.
• Experience with subscription-based products.
• Experience with Braze, Mixpanel, Amplitude, or Firebase.
• Experience working with App Store / Google Play reviews and support at scale.
• Basic understanding of APIs, logs, network requests, or other technical troubleshooting tools.
• Experience working in a high-growth B2C product company.

What We Offer

• Remote work.
• High level of ownership and impact.
• Opportunity to work directly with Product & R&D teams and influence the customer experience.
• Work with a fast-growing B2C mobile entertainment product.
• Competitive compensation based on experience and proven track record.