Jobs Business Analyst

Arcus Universe Limited — www.arcus-universe.com — is a leading UK Gold Certified Partner of Acumatica ERP, and requires a strong individual to join our team.

Working out of our L’viv, Ukraine office, you will be responsible for handling customer support queries and working alongside team members to implement ERP systems for customers.

Primary responsibilities:

To manage and resolve support cases for clients in particular:

System configuration

Guidance

Training

Report writing

Managing change requests

Key skills and attributes:

Intermediate spoken and written English

Strong aptitude for learning software systems

Intermediate skills with Microsoft Excel

Desired skills:

Finance, Accounting, Bookkeeping, education or professional experience

Experience using Reporting tools such as Crystal Reports

Experience with ERP and/or Accounting software

Knowledge of SQL

Data management, data import/export, data scripting

Personality attributes:

A self-driven and ambitious individual who can demonstrate the ability to perform tasks with quality and in a timely manner with a minimum of supervision

Adaptability, tact, commitment, resourcefulness, and proactive communications

Acts with integrity and has a track record of excellent problem-solving skills

Ability to work under strict deadlines

Acts professional at all times

Requirements:

• 2+ years of experience in business analysis

• Strong understanding of software development lifecycle and Agile methodology

• Critical and analytical mindset, with a keen eye for detail

• 1+ year of experience with Jira or similar project management tools. Experience with Azure DevOps would be a significant plus

• Excellent communication skills, with an upper-intermediate level of English (written primarily)

• Self-discipline and the ability to work independently

• Ability to be a team player and effectively collaborate with diverse teams and colleagues.

What we offer:

• Non-trivial tasks and continuous improvement of workflow

• Regular feedback and professional growth prospects

• Collaborative and friendly team environment

• We work remotely now. But if you want you can work from the office (Kyiv)

• 20 working days of paid vacation

• We know how to work, but also we know how to enjoy life, that’s why we have a lot of corporate parties and team-building activities.

Main Responsibilities:

• Gathering and organizing requirements

• Writing and maintaining product documentation

• Preparing user stories and their accompanying acceptance criteria

• Regularly clarifying requirements with the development team (both verbally and in writing)

• Developing and implementing risk mitigation strategies

• Conducting acceptance testing

• Collaborating with cross-functional teams to ensure that software solutions meet business requirements.

Company: B2B Soft – product IT company specializing in POS systems for the USA market 💻🇺🇸
What you’ll do:

• Participate in discovery workshops with customers and define key business/product requirements 📝
• Manage project scope and requirements, identify dependencies, and impact on existing solutions ⚙️
• Create business requirements, user stories, mockups, functional & technical specs (flow diagrams, data mappings, examples)
• Collaborate closely with dev teams & Tech Leads (backlog grooming, requirements changes, technical design) 🤝
• Communicate with internal & external stakeholders (Product, Accounts, Partners, Customers)
• Prepare UAT scenarios, validation cases, demos
• Create user guides, technical documentation, presentations 📚

Technical skills needed:

• 4+ years as Business / System / Functional Analyst
• Proficient in User Stories, Use Cases, Functional & Non-Functional Requirements, system diagrams, wireframes
• Experience with RESTful APIs and Microservices architecture ⚡
• Agile experience (Scrum/Kanban)
• Solid knowledge of DB & SQL, UML, BPMN
• Understanding of UX/UI best practices, software development lifecycle, web app architecture
• English Upper-Intermediate or higher 🌐

Soft skills:

• Excellent communication & presentation skills 🗣️
• Proactive, organized, detail-oriented, with big-picture thinking
• Comfortable working in a fast-paced environment with multiple stakeholders
• Strong time-management & multitasking skills ⏱️

Nice to have:

• Experience with reporting systems, dashboards, DWH/ETL
• Enterprise software or finance domain experience
• Delivery of desktop & web apps
• Successful system integration projects ✅

Why join us:

• Work on complex B2B solutions
• Collaborate with a friendly, professional team
• Grow your expertise in microservices, APIs, and enterprise systems 🚀

📩 Interested?  apply directly!
 

Project Description:
Wireless Standard POS (www.b2bsoft.com) is our retail management solution for the Telecom Market.

It provides thousands of retailers with features to run their business effectively, with full visibility and control over sales and operations. It’s easy to learn, simple to use, and scalable — more features can be added as operations grow.

Key capabilities include:

• Robust Online Reporting 📊
• Repair Management Software 🛠️
• 3rd Party Integrations 🔗
• Customer Connect Marketing 💌
• Time & Attendance ⏱️
• Carrier Commission Reconciliation 💰

As a Business/System Analyst, you will be the liaison between business and development, working on a complex microservices product (50+ services). You’ll collaborate with Product, QA, Developers, Architecture, and Customer Support teams to improve product quality. 🤝

 

About the Role

Netevia is a leading fintech company specializing in merchant services, payment processing, banking solutions, and CRM platforms for agents, ISOs, and merchants. We are seeking a Business Analyst who will partner closely with our Product, Engineering, Risk/Underwriting, and Operations teams to translate business needs into scalable, high-quality technical solutions within the HQ CRM ecosystem.

The ideal candidate understands complex payment flows, ACH processes, merchant onboarding, underwriting workflows, third-party integrations, and CRM functionality. This role requires strong analytical skills, exceptional communication, and hands-on experience working with agile development teams.

Main Duties & Responsibilities

Business & Systems Analysis

• Analyze Netevia’s CRM workflows, payment-processing operations, merchant onboarding flows, Instant Funding, ACH, and third-party integrations (TSYS, Fiserv, NABCO, Evolve, CRB, etc.).
• Research and evaluate new technologies or vendors (e-signature, bank partners, KYC/KYB, ACH providers, AI tools) and propose suitable solutions.
• Translate business requirements into clear, comprehensive technical specifications, including user stories, acceptance criteria, data mapping, and system flow diagrams, traisability matrix
• Review system architecture, merchant processing flows, and API documentation to ensure alignment between business needs and technical capabilities.
   

Project Delivery

• Collaborate with Product Managers, Developers, QA, and Operations to define project scope, timelines, and dependencies.
• Prepare detailed requirements for internal development and for third-party vendors; manage handoffs, clarifications, and test expectations.
• Create and maintain project plans, documentation, requirements repositories, and release notes.
   

Testing, Validation & Quality Assurance

• Support sprint activities: backlog refinement, planning, daily standup, sprint reviews, retrospectives.
• Perform data validation, review API responses, validate SFTP file formats, and cross-check processing outputs (e.g., PTS/MASS/CORP, ACH rejects, TC40).
• Participate in functional, regression, and end-to-end testing to ensure changes meet acceptance criteria.
• Identify and document system issues, data discrepancies, UI inconsistencies, and workflow bottlenecks.
  
   

Process Optimization

• Map existing workflows (underwriting, boarding, risk review, agent payouts, settlement, residuals).
• Identify inefficiencies and recommend improvements to increase automation and reduce operational workload.
• Work closely with Operations, Risk, Support, and Integrations teams to understand gaps and improve overall system performance.
   

Stakeholder Management & Communication

• Communicate progress, risks, and solutions effectively to Executives, Product leadership, and cross-functional teams.
• Lead internal check-ins and cross-departmental standups for assigned projects.
• Create user documentation: SOPs, process flows, training materials, onboarding guides.
• Train end-users on new processes, features, and system enhancements.
• Control the change request process fill out the respective documentation 

Qualifications

Required

• 4+ years of cumulative experience working in software development environments or technical product teams.
• 2+ years of experience in a technical support or technical analysis role.
• 1+ years working with CRM, ERP, or complex transactional systems.
• Strong experience with API-driven platforms, system integrations, and structured data.
• Advanced skills in MS Office, especially Excel (VLOOKUP, pivot tables), and experience with visualization tools (Miro, Draw.io, Figma), Confluence and Jira
• Proven ability to research, troubleshoot, and resolve complex system or data issues.
• Strong data analysis skills, attention to detail, and ability to interpret logs, API payloads, and SFTP file structures.
   

Preferred

• Experience in fintech, merchant services, payment processing, ACH, banking, underwriting, or risk systems.
• Knowledge of merchant lifecycle operations, payment gateways, settlement cycles, fee structures, and processor file formats.
• Working understanding of Agile/Scrum ceremonies and SDLC processes.

We are looking for a candidate for the Business Analyst position to join a foreign telecom operator project.

Responsibilities

• Analysis of the business needs of the internal/external customer, taking into account possible limitations and developing the solution architecture
• Expert evaluation of the customer’s project documentation (briefs, concepts, etc.)
• Agreement of requirements between the internal/external customer and other parties to the process
• Design of technical solutions and managing their life cycle
• Modeling of business processes and developing a solution model
• Planning and organizing testing of solutions by the customer
• Preparation of technical documentation (functional/non-functional requirements), user instructions

• Preparation of orders within the company for performing work on IT platforms

   

Requirements

• Higher education
• Experience as a business or system analyst in IT projects for at least 5 years
• Experience in telecom with Billing, Online Charging, Order Management systems
• Understanding REST architecture, basics of DBMS
• Professional knowledge of UML notation
• Experience working with Jira, Confluence
• Strong skills in working with SQL queries
• Analytical thinking, ability to formalize and document business requirements within the framework of a project/task
• Upper Intermediate or Advanced English level

As a Business Analyst, your core mission is to bridge business needs and technical solutions, ensuring software aligns with requirements.

What you will do:

• Collaborate with stakeholders to gather, analyze, validate, and document business requirements;
• Evaluate and mitigate risks associated with project requirements;
• Advocate for stakeholders' needs and priorities;
• Work closely with developers, QA team, and other BAs to ensure that software solutions meet quality standards and functional requirements.

Requirements:

• 3+ years of experience in Business Analysis;
• At least intermediate proficiency in both written and spoken English;
• Proficiency in eliciting and documenting business requirements;
• Ability to break down large and complex tasks into simple and easy ones, build the correct connections between them, and the ability to describe the algorithm for developers;
• Ability to model and prototype interfaces in Figma or others;
• Experience in integrating with third-party systems (API, files exchange);
• Experience using Jira, Trello, browser Developer tools, Figma, Postman, Slack, any raster graphic editor;
• Confident understanding of various file formats (CSV, JSON, XML);
• Basic knowledge of SQL;
• Ability to model processes and data on UML diagrams;
• High level of mastery of Google Workspace or Microsoft Office tools.
   

Soft skills

• Strong analytical mindset with exceptional attention to detail and problem-solving abilities;
• Self-reliance and autonomy in work;
• Effective interpersonal and cross-cultural communication;
• Results-oriented with a focus on achieving goals and delivering outcomes.

What would be a plus but not required:

• Experience in CRM/Fintech.

About Orgmeter

OrgMeter is deal-flow, tracking and reporting software to help take your merchant cash advance business to the next level

Company website:

orgmeter.com 

🚀 Want to grow in IT, work with international clients, and influence real projects?
Join QuitCode, a company specializing in business process automation using no-code tools and AI-based solutions. We are actively growing and have already become a reliable partner for businesses in the US and Europe. We create innovative solutions using Make.com, Airtable, Zapier, JotForm, Softr, and other platforms that are changing the approach to software development.

🔍 We are currently looking for an experienced and proactive Business Analyst for full-time office employment in Lviv who wants to develop, influence real projects, and work in a team, and who will become a key link between clients and our technical teams. If you have an analytical mind, strong communication skills, and a desire to work in an innovative team, we are looking for you!

📌 Main responsibilities:

• Analyzing customer business processes and formulating clear requirements
• Holding meetings with customers, identifying, formalizing, and agreeing on requirements
• Preparing technical documentation and instructions
• Interacting with development teams during the implementation, testing, and deployment of solutions
• Assessing the scope of work and implementation deadlines

• Continuous improvement of processes and search for optimal solutions for clients

   

✅ We expect the candidate to have:

• Ability to work full-time at the office in Lviv
• Up to 6 months of experience as a Business Analyst in IT or related fields
• English language skills — B1+ level (strong communication skills)
• Deep understanding of business processes and the principles of their modeling
• Ability to clearly formulate software development requirements
• Initiative, ambition, structured thinking, interest in technology and automation

💪 Additional advantages:

• Experience in software development or testing
• Knowledge of marketing or B2B sales fundamentals
• Understanding of low-code/no-code platforms (Airtable, Make.com, etc.)
• Courses in BA, PM, QA, Software Engineering, or B2B Sales

• Experience working with Agile/Scrum methodology

   

🎯 What we offer:

• Work in an office in Lviv (1 Rymlyayna Street), full-time (40 hours/week)
• Paid trial period — 2 months
• Competitive salary + performance bonuses
• Opportunity for career growth and participation in the implementation of technological innovations
• Corporate English lessons
• 18 days of paid vacation and 15 paid sick days per year
• Regular team building, celebrations, and team support
• Work on projects with clients from the US and Europe

🚀 Why QuitCode?
We believe in people, not just resumes — we value initiative, curiosity, and the desire to change the world through technology
We work with cutting-edge no/low-code tools and AI — you will be part of an innovative field
We offer real opportunities for career and professional growth

👉 Ready for the next step in your career?
Send us your resume — let's create the future together with QuitCode!

📩 If your experience meets our expectations, we will definitely contact you. If not, we will keep your resume for future opportunities.

Business Analyst, Salesforce Implementation (Education Cloud & Marketing Cloud)

Ready to build something truly transformative? Join us as we revolutionize higher education.

We are embarking on a strategic and comprehensive transition to Salesforce Education Cloud and Marketing Cloud. This isn't just a system upgrade; it's a mission to centralize student data, automate communications, and optimize operational efficiencies to fundamentally increase lead conversion rates and student enrollment. By unifying disparate legacy systems (Pardot, TargetX, Mailchimp, FormAssembly), we are creating a cohesive, integrated platform that will redefine how we connect with students.

This is a high-impact project, built on transparency, quality, and measurable outcomes. We are looking for a seasoned professional—a Senior Business Analyst—who is not only an expert in their craft but is also driven by the opportunity to deliver incremental value and build lasting trust. If you are passionate about solving complex problems and eager to lead the charge in a transformative, phased implementation, this is your chance to make a tangible difference.

This is a full-time position and a pivotal role where your expertise will be instrumental in shaping the future of our operations.

Position Summary

We are seeking a highly skilled and experienced Business Analyst to serve as a crucial bridge between our business needs and the technical implementation of our new Salesforce Education Cloud and Marketing Cloud solution. The BA will play a pivotal role in ensuring the successful delivery of this transformative project by meticulously gathering requirements, designing functional specifications, and facilitating effective communication between stakeholders and the technical team.

Key Responsibilities

• Requirements Gathering & Analysis:
  • Conduct in-depth workshops with university stakeholders (Admissions, Marketing, IT) to thoroughly document current "as-is" processes for lead generation, application, admissions, and communication.
  • Identify existing pain points, inefficiencies, and opportunities for process optimization.
  • Define detailed "to-be" functional and non-functional requirements, user stories, and use cases for both Salesforce Education Cloud and Marketing Cloud.
  • Assist in high-level data model design and outline specific integration requirements.
• Solution Design & Documentation:
  • Translate functional requirements into precise technical specifications for Salesforce Education Cloud and Marketing Cloud configurations (object and field design, automation design utilizing Flows and Apex, security model definition).
  • Create and maintain comprehensive documentation, including process flows (current and future state), detailed requirements documents, and functional design specifications.
• Stakeholder Collaboration & Communication:
  • Serve as the primary liaison between business users, project managers, solution architects, and developers.
  • Facilitate effective communication, ensuring a clear understanding of requirements, progress, and potential challenges among all project participants.
  • Actively participate in project governance meetings, including daily stand-ups and sprint reviews.
• Testing & Quality Assurance Support:
  • Collaborate with the QA Engineer to develop detailed User Acceptance Testing (UAT) test cases that cover all implemented features and integrations.
  • Support UAT preparation by ensuring the sandbox/business unit is populated with representative data for thorough testing.
  • Assist in identifying, documenting, and prioritizing bugs and issues during testing phases.
• Change Management Support:
  • Collaborate with the Change Management Specialist to ensure user needs are captured and addressed in training materials and communication strategies.
  • Contribute to efforts driving user adoption and minimizing resistance to the new system.

Qualifications

• Proven experience as a Business Analyst on complex IT implementation projects, preferably within the higher education sector.
• Strong analytical and problem-solving skills, with the ability to translate complex business needs into clear, actionable requirements and technical specifications.
• Excellent communication (written and verbal), interpersonal, and presentation skills, capable of engaging effectively with diverse stakeholders at all levels.
• Experience with project management tools (e.g., Jira) and collaborative platforms.
• Ability to work effectively in a phased, agile project environment.

Preferred Qualifications

• Salesforce Administrator or other relevant Salesforce certifications.

   

Required Skills

🔹Knowledge of the Business Analysis basics

🔹Strong critical thinking skills

🔹Superb communication skills

🔹Good organizational and leadership instincts

🔹Upper-intermediate English level (speaking and writing)

Personal qualities

🔹You are detailed-oriented and passionate about the quality of your results

🔹You are constantly learning new trends in IT business analysis and management

🔹You have high empathy and deep understanding of the needs of the people around you

🔹You are easygoing and professional: punctual, balanced, with good self-management abilities

Skills that will be an advantage

🔹Technical Background (QA, design, development, etc.)

🔹Management experience not related to IT

We offer

On the Internship (duration: up to 2-3 months - depends on your performance)

🔹Individual training conducted by a lead Business Analyst

🔹Course that covers all the bases and targets real-life scenarios

🔹Practical tasks with gradually increasing complexity on several projects

🔹Guided participation in a BA service interacting with clients and engineers

🔹Experience exchange practice to learn from other BA specialists
🔹Scholarship per every month of internship 

After the Internship

🔹The position of Junior Business Analyst in the company
🔹Personalized professional development plan to the Middle and Senior levels

🔹Continuous professional training focused at enhancing BA / BI / PdM / PM skills

🔹Further individual mentoring, continuous knowledge sharing, and BA workshops

🔹A variety of challenging projects and the highly-skilled engineering team

🔹Open environment that facilitates professional freedom and growth

Benefits

We offer a number of benefits for the team members to improve their quality of life and help with achieving professional development goals

Professional

🔹Compensation of professional certifications, courses, IT conferences, and events

🔹Individual and group English classes with native-speaking teachers from US & UK

Quality of life

🔹Our processes are tailored to enable remote work and flexible work schedule

🔹You can choose from a selection of hardware either it is Apple, or PC devices

🔹There are also frequent team retreats, leisure activities, and holiday celebrations

🔹Gifts on personal and professional anniversaries
🔹21 paid days off and 11 national holidays throughout the year to travel and rest
🔹Health program of SysGears

🔹You are a part of a team, we help each other when life knocks one of us down 🤠

Responsibilities

🔹Collaborating with developers, designers, QAs to deliver projects efficiently

🔹Contributing to expert in-house and international teams (from US, UK, and EU)

🔹Communicating with stakeholders to identify their needs and clarify requirements

🔹Analyzing, validating, grooming and documenting requirements to the web & mobile projects

🔹Visualizing business processes and preparing data models for the software projects

🔹Advising stakeholders on the common practices and possible product solutions

🔹Performing competitor and market analysis, assisting in developing product ideas

🔹Communicating project vision and coordinating development with engineering teams

🔹Managing the development workflow applying Agile methodologies

Our aim is to always be the best, grow, improve, and innovate. And we would welcome a like-minded person to become an invaluable part of our team! 

Follow our social media -  Instagram, Facebook, Linkedin, YouTube

Requirements
 

🔹0,5+ years of commercial experience as a Business Analyst 

🔹Strong understanding of Agile software development methodologies

🔹Practical experience with key business analysis techniques and requirement management tools

🔹Proficiency in identifying and translating business needs into clearly defined requirements

🔹Experience in drafting functional / business / system requirement specifications

🔹Experience in working with stakeholders and requirements elicitation

🔹Excellent interpersonal and communication skills

🔹Upper-intermediate level of English (both written and spoken)
 

Will be a plus
 

🔹Knowledge of business process modelling (BPMN, UML)

🔹Experience in Business Intelligence systems and data analysis

🔹Ability to create UI wireframes supplementing project specifications

🔹Knowledge of the basics of project and product management

🔹Experience with the major task tracking systems (Trello, Jira, ClickUp, Asana)

🔹Technical background (QA, software development, or data engineering)

🔹Experience in using relational or NoSQL DBMS
 

We offer
 

🔹Personalized professional development plan to the Middle and Senior levels

🔹Your own career path to perfect your skills in the areas of BA / BI / PdM / PM

🔹Individual mentoring, continuous knowledge sharing, and BA team workshops

🔹Opportunity to work with the high-skilled engineering team on challenging projects

🔹Open environment that facilitates professional freedom and growth
 

Benefits
 

We offer a number of benefits for the team members to improve their quality of life and help with achieving professional development goals:
 

Professional
 

🔹Compensation of professional certifications, courses, IT conferences, and events

🔹Individual and group English classes with native-speaking teachers from US & UK
 

Quality of life
 

🔹Our processes are tailored to enable remote work and flexible work schedule

🔹You can choose from a selection of hardware either it is Apple, or PC devices
🔹There are other small things, like gym or massages

🔹There are also frequent team retreats, leisure activities, and holiday celebrations

🔹Gifts on personal and professional anniversaries
🔹21 paid days off and 11 national holidays throughout the year to travel and rest

🔹Health program of SysGears

🔹You are a part of a team, we help each other when life knocks one of us down 🤠
 

Responsibilities
 

🔹Collaborating with developers, designers, QAs to deliver projects efficiently

🔹Contributing to expert in-house and international teams (from US, UK, and EU)

🔹Communicating with stakeholders to identify their needs and clarify requirements

🔹Analysing, validating, grooming and documenting requirements to the web & mobile projects

🔹Visualizing business processes and preparing data models for the software projects

🔹Advising stakeholders on the common practices and possible product solutions

🔹Performing competitor and market analysis, assisting in developing product ideas

🔹Communicating project vision and coordinating development with engineering teams

🔹Managing the development workflow applying Agile methodologies

Follow your passion, create exciting products inspired by industry experts, and work on complex business  solutions until they reach global market recognition. Our aim is to always be the best, grow, improve, and innovate. And we would welcome a like-minded person to become an invaluable part of our team!

Follow our social media -  Instagram, Facebook, Linkedin, YouTube

Hello!

Let's get acquainted. Breezy is a Leader in Trade-In and refurbishment company in central, south-eastern Europe and the Caucasus. We have nearly 200+ employees across 7 countries, and every day we create businesses, products, and projects that we are proud of.

We are part of the international holding ASBIS, one of the leading distributors of Information and Communications Technology products and solutions in EMEA Emerging Markets.

What do we do?

Trade-In is a service that allows customers in our partner stores to trade in their devices and receive a discount on the purchase of a new gadget or a certificate.

Refurbished – we have our own production of refurbished devices, certified according to international ISO standards.

We also have our own stores and online shops.

Learn more about us and the team at this link: https://breezy.band/

What do we do?

Trade-In is a service that allows customers in our partner stores to trade in their devices for a discount or a certificate to purchase a new device.

We manufacture refurbished smartphones, giving them a second life.

We also have our own retail stores and an online store.

Our partners include the largest electronics chains, telecom operators, IT companies, and authorized Apple partners.

We have big development plans for 2025, so we are looking for a Business Analyst to help with this.

With us, you will tackle interesting tasks:

• Analyze business processes and research functional requirements of departments.

• Interact with internal clients, conduct analysis, and formalize business requirements.

• Create technical specifications for developers.

• Develop business process diagrams based on collected data (UML, BPMN).

• Break down the designed system into modules, consider class diagrams, and relationships between modules.

• Conduct user training for working with new functionalities.

We are definitely on the same page if you:

• Are familiar with business process modeling methodologies BPMN/UML.

• Have at least 2 years of experience as a business analyst or systems analyst.

• Have prepared technical documentation and can read it.

• Speak English at least at B2 level.

We promise that with us you will have the opportunity for:

• Professional realization, experience exchange, and career development.

• Working in a financially strong, fast-growing international company.

• Being part of a like-minded team in a friendly atmosphere. This is a driven, ambitious team that achieves high results.

• Engaging in interesting tasks and implementing your own ideas and solutions.

• Flexible schedule and the possibility of remote work.

• Special prices on company products.

Breezy is a meeting place for professionals aiming for great achievements.

Do you want to tackle ambitious tasks, experiment, and develop the Trade-In service that has a global impact on the world and helps preserve our planet?

Then we look forward receiving your CV! Join us!

On behalf of our Client, a well-established financial institution from the Caribbean region Mobilunity is looking for an IT Business Analyst. 

Our Client is the largest bank in the Caribbean region that serves 14 countries/territories. The aim is to make this organization from a traditional bank into a new era of fintech, working on the edge of what current fintech may offer.

Role Overview
We are seeking a Senior IT Business Analyst / Data Analyst to define and deliver requirements for a real-time digital onboarding dashboard. This dashboard will focus on platform and operational metrics (not commercial KPIs), providing real-time visibility into onboarding performance, automation efficiency, and risk areas using tools such as Grafana.
The Senior BA will work closely with Product, Engineering, Data, and Compliance teams to translate complex platform behavior into clear user stories, acceptance criteria, and dashboard requirements.Key 

Responsibilities:
• Elicit, analyze, and document requirements for a real-time onboarding metrics dashboard (Grafana)
• Write clear user stories and acceptance criteria for platform and operational analytics
• Define and prioritize key metrics, including:
Onboarding completion and drop-off rates (MVP)
Time to account opening and activation (MVP)
KYC/AML manual review and false-positive rates (MVP)
Fraud controls effectiveness and incidents prevented
Platform automation–driven cost-to-serve
Conversion from applicant to active customer (MVP)
• Collaborate with Data Engineers to align metrics with real-time data sources and events
• Support backlog refinement, prioritization, and sprint planning

Requirements:

• 5+ years of experience as a Business Analyst, preferably in fintech or banking
• Strong experience defining requirements for dashboards, metrics, or analytics platforms
• Hands-on experience working with Grafana
• Understanding of digital onboarding, KYC/AML, and fraud workflows
• Strong analytical and communication skills
• Bachelor’s degree in business administration, Information Technology, or related field.
• Level of English – Upper-Intermediate and higher.

In return we offer:

• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
• Mobilunity Medical Insurance program designed to attend our teams’ needs
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
• Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
• No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones
• English classes in 1-to-1 & group modes with elements of gamification
• Neverending fun: sports events, tournaments, music band, multiple affinity groups

Come on board, and let’s grow together!

Hello!

Let's get acquainted. Breezy is a Leader in Trade-In and refurbishment company in central, south-eastern Europe and the Caucasus. We have nearly 200+ employees across 7 countries, and every day we create businesses, products, and projects that we are proud of.

We are part of the international holding ASBIS, one of the leading distributors of Information and Communications Technology products and solutions in EMEA Emerging Markets.

What do we do?

Trade-In is a service that allows customers in our partner stores to trade in their devices and receive a discount on the purchase of a new gadget or a certificate.

Refurbished – we have our own production of refurbished devices, certified according to international ISO standards.

We also have our own stores and online shops.

Learn more about us and the team at this link: https://breezy.band/

What do we do?

Trade-In is a service that allows customers in our partner stores to trade in their devices for a discount or a certificate to purchase a new device.

We manufacture refurbished smartphones, giving them a second life.

We also have our own retail stores and an online store.

Our partners include the largest electronics chains, telecom operators, IT companies, and authorized Apple partners.

We have big development plans for 2025, so we are looking for a Business Analyst to help with this.

With us, you will tackle interesting tasks:

• Analyze business processes and research functional requirements of departments.

• Interact with internal clients, conduct analysis, and formalize business requirements.

• Create technical specifications for developers.

• Develop business process diagrams based on collected data (UML, BPMN).

• Break down the designed system into modules, consider class diagrams, and relationships between modules.

• Conduct user training for working with new functionalities.

We are definitely on the same page if you:

• Are familiar with business process modeling methodologies BPMN/UML.

• Have at least 2 years of experience as a business analyst or systems analyst.

• Have prepared technical documentation and can read it.

• Speak English at least at B2 level.

We promise that with us you will have the opportunity for:

• Professional realization, experience exchange, and career development.

• Working in a financially strong, fast-growing international company.

• Being part of a like-minded team in a friendly atmosphere. This is a driven, ambitious team that achieves high results.

• Engaging in interesting tasks and implementing your own ideas and solutions.

• Flexible schedule and the possibility of remote work.

• Special prices on company products.

Breezy is a meeting place for professionals aiming for great achievements.

Do you want to tackle ambitious tasks, experiment, and develop the Trade-In service that has a global impact on the world and helps preserve our planet?

Then we look forward receiving your CV! Join us!

We are looking for a talented and driven Business Analyst to join our dynamic team. This is an exciting opportunity for a professional ready to take the next step in their career and contribute to impactful projects✨

Responsibilities:
• Requirements management, prioritization, traceability, and validation of the requirements;
• Writing documentation of functional and non-functional requirements (detailed user stories, acceptance criteria, diagrams, schemes, etc.);
• Decompose and elaborate requirements according to business priorities;
• Communication with stakeholders to gather and elicit requirements.

Requirements:
• 3+ years of commercial experience as a Business Analyst;
• Work experience at an IT outsourcing company;
• Practical experience in creating and maintaining documentation and artifacts: User Stories, Use Cases, Functional and Non-functional requirements, UML diagrams, and Flowcharts;
• Understanding of system architecture basics and how APIs, databases, and UIs interact;
• Solid understanding of business analysis knowledge areas, techniques, responsibilities, and activities;
• Strong experience in Web and Mobile app projects;
• Confident written and spoken English (B2 level or above);
• Excellent communication and presentation skills, ability to work effectively in a team;
• Detail-oriented and structured approach to process implementation.

We offer:
• Transparent financial motivation;
• Remote workplace or a comfortable office in the center of Kyiv;
• 18 working days of paid leave annually;
• Unlimited sick days;
• Salary review twice a year;
• Compensation for our English-speaking club — 100%;
• Compensation for any AI tool of your choice — 100%;
• Compensation for coworking spaces — 100%;
• Compensation for gym memberships and professional courses — 50% (after the trial period);
• Compensation for any English courses — 50% (after the trial period);
• Compensation for sessions with a psychologist — 50% (after the trial period);
• Medical insurance (after the trial period).

Interview Stages:
Screening interview ➡️ Interview with BA ➡️ Job Offer

If you have the skills, passion, and determination we’re looking for, apply now to become part of our exciting journey ⭐️

Key Responsibilities:

• Analyse and formalise requests from business and stakeholders; conduct sessions to clarify problems, goals, and context;
• Identify and decompose problems; apply techniques for information gathering and structuring (interviews, document analysis, observation, data analysis);
• Prepare and refine business and functional requirements;
• Create User Stories and Acceptance Criteria for tasks in Jira/YouTrack;
• Support the Product Owner in analysing, clarifying, and preparing requirements, as well as in managing priorities and task planning;
• Prepare and maintain up-to-date documentation in Confluence;Work with context — understand dependencies between tasks, systems, and teams;
• Participate in roadmap preparation and ensure consistency of product development plans;
• Verify the requirement implementation accuracy together with QA;
• Participate in daily stand-ups, planning sessions, and retrospectives;
• Use basic prototyping tools (e.g., Marvel, Figma, Miro) to clarify user flows and logic;
• Review final designs required for task definition;
• Collaborate with the development team to clarify implementation details;Keep the backlog and task statuses up to date.

Core Skills:

• Strong communication skills and the ability to solve problems diplomatically and build constructive team relationships;
• Understanding of SDLC, Agile, and Waterfall principles;
• Ability to formulate clear, testable requirements and Acceptance Criteria;
• Solid understanding of frontend technologies (HTML, CSS) and client-server interaction principles;
• Basic experience working with design systems and understanding how to use them to refine requirements;
• Proficiency with Jira, YouTrack, Confluence, or similar tools;
• Systemic thinking and the ability to see relationships between requirements and product goals;
• Attention to detail and strong analytical, structured thinking.
   

Additional Skills:

• Experience in fintech or trading systems will be a strong advantage (but not mandatory);
• 1–2 years of experience in IT projects (as a Business Analyst, Product Owner Assistant, or QA);
• Understanding of web platform and API principles;
• Ability to create simple diagrams (BPMN, Flowcharts, User Flows);
• Experience collaborating with QA teams.
   

Language Requirements:

• Intermediate English level for working with technical documentation and team communication.

We offer:

• An interesting project and non-trivial tasks that will allow us to show our professional attitude and creativity;
• Friendly team;
• Comfortable working schedule and working conditions;
• Opportunity to work remotely as well as in an office located in the city centre;
• Stable, competitive salary;
• Paid vacation and sick leaves;
• Opportunity for professional growth and career development;
• English, paid professional courses, coffee/fruits and other pluses :)