Jobs Business Analyst

Project Description:

Reporting and Analytics BI team covers company-wide corporate reporting needs. Interacting with internal clients (Luxoft Executive, Engineering and Corporate functions management teams) we build Tableau reporting and data analysis covering different internal Luxoft processes and practices.
Our work is not just to produce dashboards and code, but, together with the business, dive into the essence of key processes and create an advantage for the company in the global market using data-driven decision making. The results energize us to set the bar higher and build best-in-class BI Project.
Our team is around 20 people and looking to expand. We use Tableau / Power BI as the main dashboarding tools and connect MS SQL database where we store most of the data

Responsibilities:

BI Reports Development
• Exploring the data from corporate systems and development the layer of reliable data sources together with the DWH team
• Design & development of outstanding dashboards and performing UAT with a customer
• Taking care of technical documentation that really helps customers to understand reports and allows the team to manage the content in efficient way
• Release preparation and presenting results to end-users
Project management
• Take part in regular syncs with customers on backlog prioritization, blockers, and fast-tracks resolving
• Take part in collecting and merging requirements from different customer groups
Development of data & analytics services
• Drive companywide projects like data catalog, self-service BI, glossary etc.
• Work on BI efficiency initiatives like access management and design excellence
• BI Governance - monitoring of background tasks (extracts, subscriptions, etc.), reports adoption & user's behavior

Mandatory Skills:

Analyst-engineer-dashboardologist-designer - all qualities are presented and one is pronounced
2+ year hands on experience with one of BI tools such as Tableau, Qlik, Power BI, etc.
Strong skills in SQL
Bachelor's Degree or higher education level
Strong data analysis skills
Good presentation and data visualization skills
Great attention to details, structured and analytical approach, critical and logical thinking

Nice-to-Have Skills Description:

Practical experience with other BI tools such as Qlik, Power BI, etc.

We are the creators of a new fintech era!

Our mission is to change this world by making blockchain accessible to everyone in everyday life. The team in Ukraine is part of the global WhiteBIT team, which unites more than 1,200 professionals worldwide. Each of our employees is fully engaged in creating a new world order in the Web3 era.

We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell,FACEIT and VISA.

Requirements:

• 4+ years of experience as a Business Analyst, Finance Systems Analyst, Accounting Systems Analyst, ERP Business Analyst, Finance Transformation Analyst, or similar.
• Strong understanding of accounting and finance processes.
• Experience with finance/accounting systems or ERP systems.
• Understanding of:

-General Ledger;

-Chart of Accounts;

-Journal entries;

-Accounts Payable;

-Vendor bills;

-Payments;

-Bank reconciliation;

-Month-end close;

-Management reporting;

-Budget vs actuals.

• Experience documenting business requirements, functional specifications, process flows, user stories, and acceptance criteria.
• Experience with system integrations, data mapping, batch imports, APIs, or data migration.
• Understanding of source of truth, reconciliation, audit trail, data ownership, and financial controls.
• Ability to work with Finance, Accounting, Tech, Data, Treasury, Compliance, and external implementation partners.
• Strong analytical, communication, and documentation skills.

Responsibilities:

• Gather, analyze, and document finance and accounting requirements.
• Map current-state and target-state finance processes.
• Translate Finance needs into functional specifications, user stories, and acceptance criteria.
• Support implementation of finance system workflows for GL, Chart of Accounts, journal entries, vendor bills, payments, bank reconciliation, cost centers, budgeting, reporting, and month-end close.
• Work with Tech and Data teams to define finance-related integration requirements.
• Help define source systems, data ownership, required fields, batch logic, source references, error handling, retry logic, and audit trail requirements.
• Support creation and maintenance of:

-Source of Truth Matrix;

-Accounting Event Matrix;

-Integration Data Contract;

-Reconciliation Matrix;

-Reporting Requirements;

-UAT Scenarios;

-Decision Log.

• Define reconciliation requirements for trading fees, PSP settlements, bank statements, fiat flows, crypto balances, network fees, client assets/liabilities, and company own funds.
• Help ensure finance system entries can be traced back to source systems, source batches, reports, or data warehouse references.
• Prepare UAT scenarios and support Finance users during testing.
• Document issues, risks, dependencies, assumptions, and change requests.
• Help protect MVP scope and challenge unclear or overly broad requirements such as “import all transactions into the finance system.”
• Support go-live readiness, cutover preparation, and post-go-live stabilization.

Would be a plus

• Previous accounting or bookkeeping experience.
• Experience in fintech, crypto, payments, banking, brokerage, trading platforms, or PSP integrations.
• Experience with high-volume transactional systems.
• Experience with multi-currency finance.
• Experience with bank and PSP settlement reconciliation.
• Experience with client funds, client liabilities, wallets, custody, or treasury flows.
• Basic SQL knowledge.
• Experience with audit preparation or regulated financial environments.

Working terms

Achieve Big Goals With Us:

• We provide everything you need for success.
• Modern equipment.
• Сomfortable working conditions, and an inspiring environment to help you thrive.

Work-Life Balance Matters:

• 24 сalendar days break for rest.
• Additional days off for national holidays.

Driven by development:

• Access to exclusive crypto education courses.
• Opportunities for external training.

Global Collaboration:

• Work alongside professionals from around the world, exchange experiences, and contribute to unique projects.

Care Beyond Work:

• We provide time and support during life’s most important moments.

With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!

Let’s Build the Future Together!

We are looking for a Business Analyst to join our team and work on international eCommerce projects.

You will work closely with clients, product stakeholders, designers, and development teams to understand business needs, translate them into clear requirements, and support the delivery of effective eCommerce solutions.

📍 Requirements
— 2+ years of commercial experience as a Business Analyst in IT
— Experience working with eCommerce projects or products
— Strong experience in requirements gathering, analysis, and documentation
— Ability to translate business needs into clear functional and technical requirements
— Experience creating user stories, use cases, acceptance criteria, and functional specifications
— Understanding of business process analysis and process mapping
— Experience working directly with clients and multiple stakeholders
— Upper-Intermediate or higher English level

✌️ Nice to have
— Experience with eCommerce platforms such as Adobe Commerce / Magento, Shopify, Salesforce Commerce Cloud, or similar
— Experience with pre-sales activities

📌 Responsibilities
— Communicate with clients and stakeholders to identify business needs and project requirements
— Conduct requirements gathering and analysis sessions
— Translate business requirements into clear specifications, user stories, and acceptance criteria
— Analyze and document existing and future business processes
— Collaborate with developers, QA engineers, designers, project managers, and other team members
— Clarify requirements throughout the development lifecycle

Job Description

• Proven ability to elicit and document business rules embedded in legacy applications.
• Experience analysing incident/ticket history to establish operational baselines and pain points.
• Skilled at facilitating functional discovery workshops with mixed business and technical stakeholders.
• Able to define and baseline SLAs, KPIs, and success metrics for a support engagement.
• Comfortable using AI tooling to accelerate analysis while verifying outputs against source data.
• Work on legacy or mission-critical systems.

Job Responsibilities

• Lead functional discovery workshops to map what the mainframe applications do from a business perspective.
• Document critical business rules, batch dependencies, and functional pain points tied to legacy code.
• Analyse incident and backlog history, using AI-assisted clustering where useful, to establish a current-state support baseline.
• Define SLA, KPI, and success-metric baselines for the proposed maintenance model.
• Triage and prioritize candidate use cases for the maintenance pilot by business impact.

• Consolidate current-state findings into the assessment deliverables alongside the architect.

   

Department/Project Description

The engagement supports a maintenance assessment and advisory for a legacy mainframe environment built primarily on COBOL, running mission-critical batch and online workloads. The objective is to establish a fact-based understanding of the current application estate and its support model, and to define a scoped, low risk maintenance pilot as the basis for a potential longer term managed services engagement.

The initial advisory phase is an assessment structured in three stages: a scope-alignment workshop to agree services, ownership, and boundaries; a current-state assessment of the code estate, data, batch/online flows, operations, and ticket history to establish baselines and pain points; and a pilot-identification stage to prioritize candidate use cases and define objectives and success metrics. The phase is diagnostic in nature — it covers evaluation, characterization, and effort estimation only, with no code remediation or production changes performed during assessment. Success depends heavily on timely access to client subject-matter experts and to the target environment.

Job Description

• Proven ability to elicit and document business rules embedded in legacy applications.
• Experience analysing incident/ticket history to establish operational baselines and pain points.
• Skilled at facilitating functional discovery workshops with mixed business and technical stakeholders.
• Able to define and baseline SLAs, KPIs, and success metrics for a support engagement.
• Comfortable using AI tooling to accelerate analysis while verifying outputs against source data.
• Work on legacy or mission-critical systems.

Job Responsibilities

• Lead functional discovery workshops to map what the mainframe applications do from a business perspective.
• Document critical business rules, batch dependencies, and functional pain points tied to legacy code.
• Analyse incident and backlog history, using AI-assisted clustering where useful, to establish a current-state support baseline.
• Define SLA, KPI, and success-metric baselines for the proposed maintenance model.
• Triage and prioritize candidate use cases for the maintenance pilot by business impact.

• Consolidate current-state findings into the assessment deliverables alongside the architect.

   

Department/Project Description

The engagement supports a maintenance assessment and advisory for a legacy mainframe environment built primarily on COBOL, running mission-critical batch and online workloads. The objective is to establish a fact-based understanding of the current application estate and its support model, and to define a scoped, low risk maintenance pilot as the basis for a potential longer term managed services engagement.

The initial advisory phase is an assessment structured in three stages: a scope-alignment workshop to agree services, ownership, and boundaries; a current-state assessment of the code estate, data, batch/online flows, operations, and ticket history to establish baselines and pain points; and a pilot-identification stage to prioritize candidate use cases and define objectives and success metrics. The phase is diagnostic in nature — it covers evaluation, characterization, and effort estimation only, with no code remediation or production changes performed during assessment. Success depends heavily on timely access to client subject-matter experts and to the target environment.

We are looking for a skillful Senior Business Analyst to join our team.

About the project

As a Senior Business Analyst, you will be at the forefront of the business transformation and expansion, working with multiple work streams and stakeholders. This is a tremendous opportunity to prove yourself and unlock the new growth frontiers.

Responsibilities

Captures requirements from business stakeholders and prepares user stories with detailed acceptance criteria.

Drive an MVP mindset across the team to ensure that the definition of minimum value and user-testable team outputs.

Work closely with the technology team to ensure the delivery of User Value in line with User Story goals.

Support a shared understanding of User Stories across the team, particularly why they are valuable/prioritised.

Ensure the roadmap is aligned with backlog priorities.

Requirements

Solid understanding of the MVP mindset, understanding the value of short-term planning

At least 3 years of experience working in an Agile environment (Scrum / Kanban / SAFe / LeSS).

Experience with writing User Stories, and decomposing work to drive prioritisation.

Strong communication skills with the ability to communicate complex messages and trade-offs, telling a compelling story.

Comfortable with processes/ technology/IT to understand and help solve problems with the technical team(s), addressing their concerns.

Strong leadership and influencing skills, with confidence in explaining complex processes or technical details to diverse groups of people.

Strong problem solver who can lead the team and push the solution and progress.

It would be a big plus: experience in the Retail domain.

Polish fluent, Upper intermediate English level.

Ukrainian is nice to have.

We offer

A competitive salary and a good compensation package

Flexible and personalised career growth

Paid vacation days, sick leaves, and days off

Corporate events and team buildings

Required Skills

🔹Knowledge of the Business Analysis basics

🔹Strong critical thinking skills

🔹Superb communication skills

🔹Good organizational and leadership instincts

🔹Upper-intermediate English level (speaking and writing)

Personal qualities

🔹You are detailed-oriented and passionate about the quality of your results

🔹You are constantly learning new trends in IT business analysis and management

🔹You have high empathy and deep understanding of the needs of the people around you

🔹You are easygoing and professional: punctual, balanced, with good self-management abilities

Skills that will be an advantage

🔹Technical Background (QA, design, development, etc.)

🔹Management experience not related to IT

We offer

On the Internship (duration: up to 2-3 months - depends on your performance)

🔹Individual training conducted by a lead Business Analyst

🔹Course that covers all the bases and targets real-life scenarios

🔹Practical tasks with gradually increasing complexity on several projects

🔹Guided participation in a BA service interacting with clients and engineers

🔹Experience exchange practice to learn from other BA specialists
🔹Scholarship per every month of internship 

After the Internship

🔹The position of Junior Business Analyst in the company
🔹Personalized professional development plan to the Middle and Senior levels

🔹Continuous professional training focused at enhancing BA / BI / PdM / PM skills

🔹Further individual mentoring, continuous knowledge sharing, and BA workshops

🔹A variety of challenging projects and the highly-skilled engineering team

🔹Open environment that facilitates professional freedom and growth

Benefits

We offer a number of benefits for the team members to improve their quality of life and help with achieving professional development goals

Professional

🔹Compensation of professional certifications, courses, IT conferences, and events

🔹Individual and group English classes with native-speaking teachers from US & UK

Quality of life

🔹Our processes are tailored to enable remote work and flexible work schedule

🔹You can choose from a selection of hardware either it is Apple, or PC devices

🔹There are also frequent team retreats, leisure activities, and holiday celebrations

🔹Gifts on personal and professional anniversaries
🔹21 paid days off and 11 national holidays throughout the year to travel and rest
🔹Health program of SysGears

🔹You are a part of a team, we help each other when life knocks one of us down 🤠

Responsibilities

🔹Collaborating with developers, designers, QAs to deliver projects efficiently

🔹Contributing to expert in-house and international teams (from US, UK, and EU)

🔹Communicating with stakeholders to identify their needs and clarify requirements

🔹Analyzing, validating, grooming and documenting requirements to the web & mobile projects

🔹Visualizing business processes and preparing data models for the software projects

🔹Advising stakeholders on the common practices and possible product solutions

🔹Performing competitor and market analysis, assisting in developing product ideas

🔹Communicating project vision and coordinating development with engineering teams

🔹Managing the development workflow applying Agile methodologies

Our aim is to always be the best, grow, improve, and innovate. And we would welcome a like-minded person to become an invaluable part of our team! 

Follow our social media — Instagram, Facebook, Linkedin, YouTube
Visit our website and learn about the company’s portfolio and technologies 💻

Requirements
 

🔹0,5+ years of commercial experience as a Business Analyst 

🔹Strong understanding of Agile software development methodologies

🔹Practical experience with key business analysis techniques and requirement management tools

🔹Proficiency in identifying and translating business needs into clearly defined requirements

🔹Experience in drafting functional / business / system requirement specifications

🔹Experience in working with stakeholders and requirements elicitation

🔹Excellent interpersonal and communication skills

🔹Upper-intermediate level of English (both written and spoken)
 

Will be a plus
 

🔹Knowledge of business process modelling (BPMN, UML)

🔹Experience in Business Intelligence systems and data analysis

🔹Ability to create UI wireframes supplementing project specifications

🔹Knowledge of the basics of project and product management

🔹Experience with the major task tracking systems (Trello, Jira, ClickUp, Asana)

🔹Technical background (QA, software development, or data engineering)

🔹Experience in using relational or NoSQL DBMS
 

We offer
 

🔹Personalized professional development plan to the Middle and Senior levels

🔹Your own career path to perfect your skills in the areas of BA / BI / PdM / PM

🔹Individual mentoring, continuous knowledge sharing, and BA team workshops

🔹Opportunity to work with the high-skilled engineering team on challenging projects

🔹Open environment that facilitates professional freedom and growth
 

Benefits
 

We offer a number of benefits for the team members to improve their quality of life and help with achieving professional development goals:
 

Professional
 

🔹Compensation of professional certifications, courses, IT conferences, and events

🔹Individual and group English classes with native-speaking teachers from US & UK
 

Quality of life
 

🔹Our processes are tailored to enable remote work and flexible work schedule

🔹You can choose from a selection of hardware either it is Apple, or PC devices
🔹There are other small things, like gym or massages

🔹There are also frequent team retreats, leisure activities, and holiday celebrations

🔹Gifts on personal and professional anniversaries
🔹21 paid days off and 11 national holidays throughout the year to travel and rest

🔹Health program of SysGears

🔹You are a part of a team, we help each other when life knocks one of us down 🤠
 

Responsibilities
 

🔹Collaborating with developers, designers, QAs to deliver projects efficiently

🔹Contributing to expert in-house and international teams (from US, UK, and EU)

🔹Communicating with stakeholders to identify their needs and clarify requirements

🔹Analysing, validating, grooming and documenting requirements to the web & mobile projects

🔹Visualizing business processes and preparing data models for the software projects

🔹Advising stakeholders on the common practices and possible product solutions

🔹Performing competitor and market analysis, assisting in developing product ideas

🔹Communicating project vision and coordinating development with engineering teams

🔹Managing the development workflow applying Agile methodologies

Follow your passion, create exciting products inspired by industry experts, and work on complex business  solutions until they reach global market recognition. Our aim is to always be the best, grow, improve, and innovate. And we would welcome a like-minded person to become an invaluable part of our team!

Follow our social media — Instagram, Facebook, Linkedin, YouTube
Visit our website and learn about the company’s portfolio and technologies 💻

Building products used by millions of people requires more than collecting requirements — it takes the ability to connect business goals, user needs, and technical solutions into a clear product vision. In this role, you’ll work closely with product managers, developers, designers, and stakeholders across the business, helping transform ideas into scalable product solutions. You'll play a key role in shaping product functionality, optimizing workflows, and ensuring that teams stay aligned throughout the entire development lifecycle.

In this role, you will

• Gather, analyze, and document business, product, and user requirements for new features and product improvements
• Collaborate with stakeholders to understand business objectives, identify opportunities, and align product initiatives with strategic goals
• Define and refine business processes, user journeys, workflows, user stories, and acceptance criteria
• Work closely with development teams throughout the delivery lifecycle to ensure requirements are clearly understood and implemented
• Coordinate feature delivery activities, support release planning, and facilitate communication between cross-functional teams
• Maintain product documentation, ensuring requirements, specifications, and business rules remain accurate and up to date
• Provide regular updates, insights, and recommendations regarding product progress, risks, and opportunities
• Support system integrations and participate in solution design discussions to ensure business needs are effectively addressed

It’s all about you

• 2+ years of experience as a Business Analyst or Product Owner within software development environments
• Strong understanding of business analysis practices, business process modeling, requirement management, and Agile methodologies
• Proven experience gathering, documenting, and managing functional and non-functional requirements
• Strong experience writing user stories, use cases, acceptance criteria, and product documentation
• Understanding of product metrics, A/B testing, and data-driven decision making
• Experience coordinating feature delivery, including cross-team communication, release planning participation, and requirement clarification
• Strong practical experience using AI tools to improve business analysis activities, requirement management, documentation, and productivity
• Proficiency with Jira, Confluence, or similar collaboration and project management tools
• Excellent communication and stakeholder management skills with the ability to work effectively with both technical and non-technical audiences
• Strong analytical thinking, attention to detail, and problem-solving skills
• Ability to manage multiple priorities and work effectively in a fast-paced product environment
• Proactive mindset with a strong sense of ownership and accountability

Would be a plus

• Practical experience working with third-party integrations, APIs, and external 
• Previous experience in QA, Technical Support, or Software Development roles
• Experience working with high-load consumer products, subscription-based services, social platforms, or digital products with large user bases

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Maternity Recovery Support Allowance
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Final  interview
• Reference check
• Offer

Description of the Project & Team:

We are looking for a strong, proactive, and autonomous Business Analyst to join our core team as part of our strategic capability expansion and overall growth. This is a core team position aimed at driving long-term scaling, rather than a single-project assignment.

Our team designs and delivers large-scale digital solutions in eGov (e-Governance) and public sector transformations. The scope covers the full project lifecycle: from active participation in Pre-sales and Discovery phases to solution design, requirement handoff to development teams, and release support.

Team & Culture:

Our cross-functional team consists of PMs, Solution Architects, Developers, and QA engineers. We value adaptability, openness to modern technologies (including AI-assisted requirements engineering), and a high level of personal accountability. We are seeking a specialist with a strong "hands-on" mindset — someone with a solid professional foundation who enjoys working with requirements directly, takes ownership of decisions and risks under uncertainty.

Responsibilities:

Analysis & Process Modeling

• Elicit and analyze client business processes.
• Construct process models in BPMN 2.0 (AS-IS / TO-BE).
• Identify logical deadlocks, constraints, and edge cases.

Requirements Engineering

• Articulate and formalize clear, measurable functional and non-functional requirements (NFRs).
• Decompose requirements into User Stories with Acceptance Criteria (using modern syntaxes such as EARS, BDD, or standard specifications).

AI-Assisted Optimization

• Leverage modern AI tools and copilots (e.g., Kiro, LLM prompt engineering) to accelerate requirements generation, documentation, and validation.

Pre-sales & Discovery Participation

• Actively participate in Pre-sale activities and Discovery phases (RFP/RFI analysis, high-level scope estimation, client workshops, and solution vision drafting).

Requirements Life Cycle & Change Management

• Maintain requirement traceability throughout the project lifecycle.
• Conduct Impact Analysis for incoming change requests.
• Manage product backlogs.

Communication & Stakeholder Management

• Facilitate Discovery sessions and interviews.
• Resolve requirement conflicts.
• Bridge the gap between business stakeholders and technical delivery teams.

Required Qualifications:

Experience

• 3+ years of hands-on experience as an IT Business Analyst on complex Enterprise or Web projects.

Professional Certification

• Professional Business Analysis certification (IIBA: ECBA / CCBA / CBAP, PMI-PBA, or BCS Diploma in Business Analysis) will be a very big plus.

Technical & Analytical Skills

• Advanced knowledge of BPMN 2.0 process modeling and familiarity with object-oriented modeling (UML).
• Hybrid Delivery Experience: Proven ability to bridge the gap between fixed-scope contractual specifications (e.g., regulatory requirements, formal Statement of Work) and iterative Agile delivery (Scrum/Kanban, User Stories, Acceptance Criteria).
• Understanding of API architecture (REST/JSON), data mapping, and basic database design concepts.

Mindset & Soft Skills

• High Level of Ownership: Self-driven, self-motivated, autonomous, with a strong readiness to make decisions, take initiative, and manage risks.
• High Learning Agility: Ability to quickly master new domains, technologies, business frameworks, and analytical approaches.
• Excellent communication, facilitation, and conflict-resolution skills.
• A team-oriented mindset.

Languages & Mobility

• English proficiency at Upper-Intermediate (B2+) to Advanced (C1) level (confident in conducting technical and business discussions).
• Readiness for potential short-term international business trips.

Desired Qualifications:

Education & Background

• University degree in System Analysis (124), Information Systems & Technologies (126), Computer Science (122), Business Informatics, or Economics.
• Graduation from top technical universities (e.g., KPI/IPSA, NaUKMA, UCU, Lviv Polytechnic, KNEU, or similar benchmark institutions) is considered a strong plus.

Note: Candidates with non-IT or economic educational backgrounds (e.g., background in business consulting with a successful transition into IT Business Analysis and relevant experience) are equally welcome to apply.

Domain Expertise

• Practical background in eGov (e-Governance), public sector projects, or large-scale digital transformations.

Pre-sales Experience

• Experience in preparing materials for the Pre-sale stage (RFP/RFI processing, high-level scope estimation, proposal preparation).

Advanced AI & Syntax Tooling

• Hands-on experience with AI tools for BA automation (e.g., Kiro, Claude/ChatGPT prompt engineering) and formal requirement syntax formats such as EARS (Easy Approach to Requirements Syntax).

What We Offer:

• Opportunities for professional growth and career development.
• Remote or office-based work options.
• Stable, long-term employment.
• Comprehensive medical insurance.
• Legal support services.
• Paid annual leave and sick leave.

Your future responsibilities:

• Gathering, eliciting customer needs, and analyzing requests regarding the Core Banking System (CBS), its features, and processes
• Participating in the design of IT architectural solutions, assisting in the preparation of test scenarios and executing test tasks as needed, analyzing errors and issues in the production environment, and preparing data fixes, hotfixes, data selections, and reports as required
• Providing consultations and support to the Bank's departments regarding systems and processes within the Department’s scope of responsibility

Your skills and experience:

• Complete higher education (Bachelor's, Master's, or Specialist degree) in a relevant field or specialty
• 1+ years of relevant professional experience in the banking sector or closely related fields
• Fundamental knowledge of IT
• Basic knowledge of SQL
• Knowledge of methodologies: Scrum, Kanban, Lean, TDD, BDD, etc.
• Mandatory knowledge of the SDLC (Software Development Life Cycle) process
• Proficiency with tools: Jira, Confluence
• Knowledge and understanding of banking products and banking transaction technologies
• Understanding and practical application of modern system and business analysis practices and methodologies
• Knowledge of and ability to manage requirements and expectations of customers and stakeholders
• Proficiency in the state language (Ukrainian) and English at a technical and conversational level
• Strong communication skills, effective interpersonal communication, and conflict resolution skills
• Readiness to learn new processes (technologies) with their subsequent support

Will be a plus:

• Knowledge of the architecture and functionality of standard Core Banking Systems (CBS)
• Knowledge of the basics of bank accounting and the financial services market
• Knowledge of the lending area and banking sector and banking products

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral reward program for attracting new colleagues to Raiffeisen Bank
• Social package: official employment, 28 days of paid leave, additional "maternity leave" for fathers, and financial assistance for parents upon the birth of children
• Comfortable working conditions: the possibility of a hybrid work format, offices equipped with shelters and generators, provision with modern equipment
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist or lawyer; discount program for sports and shopping; family days for children and adults; massage in the office
• Learning and development: access to over 130 online educational resources; corporate training programs, online library, mentoring program
• A great team: our colleagues are a community where curiosity, talent and innovation are welcomed. We support each other, learn together and grow. You can find like-minded people in over 15 professional communities, reading or sports clubs
• Career opportunities: we encourage advancement within the bank between functions
• Innovation and technology. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Andorid)Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, we develop expertise in AI and actively integrate it into processes
• Support program for defenders: we preserve jobs and pay the average salary to mobilized people. We have a support program for veterans, and the Bank's veteran community is developing. We are working to raise awareness among managers and teams on the issues of veterans' return to civilian life. Raiffeisen Bank is recognized as one of the best employers for veterans (Forbes)

______________________________________________________________________

Твої майбутні обов’язки: 

• Збір, виявлення потреб замовників, аналіз запитів щодо АБС та його функцій, процесів
• Участь у проектуванні ІТ архітектурних рішень, участь в підготовці тестових сценаріїв та за необхідністю виконання тестових завдань, аналіз помилок та проблем на промисловому середовищі, підготовка дата-фіксів, хот-фіксів, вибірок,  звітів за потреби
• Надання консультацій, підтримки підрозділам Банку щодо систем та процесів в зоні відповідальності Департаменту

Твій досвід та навички:

• Повна вища освіта (бакалавр, магістр, спеціаліст) за відповідним фахом або напрямом підготовки
• Досвід роботи за фахом та на відповідних посадах в банківській сфері або близької до неї діяльності від 1 року
• Фундаментальні знання в області ІТ
• Базові знання SQL
• Знання методологій: Scrum, Kanban, Lean, TDD, BDD, тощо
• Обов'язкові знання процесу SDLC
• Володіти інструментами: Jira, Confluence
• Знати та розуміти банківські продукти та технології проведення банківських операцій
• Розуміти та використовувати сучасні практики та методології системного та бізнес-аналізу
• Знати та вміти управляти вимогами та очікуваннями замовників, зацікавлених осіб
• Знати державну мову та англійську мову на технічному рівні та на рівні побутового спілкування
• Добре розвинені комунікаційні навички, навички ефективного спілкування, вирішення конфліктних ситуацій
• Бути готовим освоювати нові процеси (технології) із подальшим їх супроводженням

Буде плюсом:

• Знання архітектури та функціоналу стандартних АБС систем Банку
• Знання основ банківської бухгалтерії,  ринку фінансових послуг
• Знання кредитного напрямку, банківськіх продуктів

Пропонуємо те, що має значення саме для тебе: 

• Конкурентна заробітна плата: гарантуємо стабільний дохід та річні бонуси за твій особистий внесок. Додатково, у нас діє реферальна програма винагороди за залучення нових колег до Райффайзен Банку 
• Соціальний пакет: офіційне працевлаштування, 28 днів оплачуваної відпустки, додатковий «декрет» для татусів, та матеріальна допомога для батьків при народженні дітей  
• Комфортні умови праці: можливість гібридного формату роботи, офіси забезпеченні укриттями та генераторами, забезпечення сучасною технікою
• Wellbeing програма: для всіх співробітників доступні медичне страхування з першого робочого дня; консультації психолога, нутриціолога чи юриста; дисконт програми на спорт та покупки; family days для дітей та дорослих; масаж в офісі 
• Навчання та розвиток: доступ до понад 130 навчальних онлайн-ресурсів; корпоративні навчальні програми, онлайн бібліотека, програма менторства
• Крута команда: наші колеги – це спільнота, де вітаються допитливість, талант та інновації. Ми підтримуємо один одного, вчимося разом та зростаємо. Ти можеш знайти однодумців у понад 15-ти професійних ком’юніті, читацькому чи спортивному клубах 
• Кар'єрні можливості: ми заохочуємо просування всередині банку між функціями
• Інновації та технології. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go(infra,security), Swift (IOS), Kotlin (Andorid) Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, розвиваємо експертизу в AI та активно інтегруємо в процеси
• Програма підтримки захисників і захисниць: ми зберігаємо робочі місця та виплачуємо середню заробітну плату мобілізованим. Для ветеранів та ветеранок у нас діє програма підтримки, розвивається ветеранська спільнота Банку. Ми працюємо над підвищенням обізнаності керівників та команд з питань повернення ветеранів до цивільного життя. Райффайзен Банк відзначений як один з найкращих роботодавців для ветеранів (Forbes)

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech‘s POP team is looking for a diligent and meticulous Business Analyst with willing to work in an international environment.

Job Description

• Document and translate business needs, conducting stakeholder analysis
• Elicit project and business requirements, and lead requirements review sessions
• Act as an interface between development/support teams and clients/requestors
• Assist at various levels of the project, including task analysis
• Prepare functional specification documents, use cases, and interface guides for end-user reference
• Collaborate with the test team to ensure sufficient coverage
• Run User Acceptance Tests

Qualifications

Components for success. You...

• Have 3+ years of experience in Business or System Analysis
• Possess proven experience in eliciting requirements and testing
• Understand basic software architecture principles
• Are familiar with UML diagrams
• Have experience describing interfaces and interactions between systems
• Bring solid experience in conducting technical discussions
• Demonstrate exceptional analytical, lateral, and critical thinking skills
• Are self-motivated, assertive, and have a pleasant personality
• Possess strong written and verbal communication skills, including technical writing
• Have upper-intermediate or fluent English proficiency

You'll get extra points for...

• Experience in the gambling/gaming industry
• Software development background
• Familiarity with AI tools

Thrive in a culture that values...

• Collaboration across diverse teams and geographies
• Continuous learning and professional growth
• Initiative, ownership, and accountability
• Open communication and mutual respect
• Innovation and quality at every stage of development

Additional Information

Playtech Open Platform (POP) Unit

Playtech Open Platform (POP) is a large‑scale content aggregation and distribution system that provides online casino operators with a single point of access to thousands of games from Playtech and a wide network of third‑party studios. It streamlines integrations, expands content availability, and equips operators with tools that improve how games are managed across markets. POP functions as a unified hub where RGS providers integrate once, enabling operators to instantly activate a broad catalogue of casino content without additional development work. This eliminates the need for multiple supplier integrations and accelerates time‑to‑market for new releases. The platform also embeds regulated‑market support, helping operators maintain compliance across jurisdictions.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Our partner’s EMS platform sits between technical reality (PLCs, inverters, telemetry) and energy-market reality (DSO requirements, balancing, curtailment, billing). Today, this domain and business knowledge lives mainly in the heads of the CTO and product owner, creating a bottleneck as the team scales. This new role will own turning that knowledge into written, testable requirements using Spec-Driven Development (SDD) and AI-assisted pipelines — becoming the team’s primary bridge between the energy world and engineering.
 

Main Responsibilities

– Take over requirements intake from the CTO and product owner, converting discussions, DSO correspondence, and field feedback into a structured, prioritized backlog with written specs
– Specify energy-domain features end-to-end — curtailment orchestration, group energy-compensation logic, price-forecast handling — with acceptance criteria QA can test against
– Extend the existing requirements-traceability practice (BR/SR/SwR) from the PLC track to the whole platform, supporting audits and NIS2 compliance
– Document the domain: build a glossary and rulebook (market roles, settlement logic, sign conventions) so engineers stop relying on the CTO to explain the sector
– Own feature acceptance — verifying delivered work against specs and domain logic before it reaches dispatchers and clients
– Use AI tools to draft requirements and acceptance criteria from raw inputs (meeting notes, DSO correspondence); maintain specs as living, primary-source-of-truth documents; implement automated traceability
 

Mandatory Requirements

Must-have

– Strong, hands-on knowledge of the energy sector (the core requirement — interviews go deep here):

•  
  • Market structure: TSO/DSO roles, generators, suppliers, balancing responsibility
  • Renewables operations: PV generation profiles, curtailment, BESS use cases (peak shaving, self-consumption, balancing)
  • Metering and settlement: billing meters, imbalance, day-ahead/intraday pricing, forecast-to-financial-outcome logic

  • Grid-code and regulatory awareness: what a DSO can demand from a generator, and what evidence operators must provide

    – 3+ years as a Business Analyst (or equivalent) on software products
    – Requirements engineering craft — stakeholder elicitation, specs with acceptance criteria, epic decomposition, traceability
    – Comfortable working with technical teams — can read an API spec or data model, ask precise engineering questions
    – Data literacy — comfortable in Excel and basic SQL
    – Romanian + English B2

Missing energy-sector depth is an automatic disqualifier, regardless of BA experience.

Nice-to-have

– Experience with EMS/SCADA/energy-management products
– Moldova/Romania market specifics — local DSO/TSO landscape, ANRE regulations, regional balancing context
– Understanding of MILP optimizer capabilities/limits
– Formal requirements methods (BR/SR/SwR layering, traceability matrices, BPMN/UML)
– Exposure to NIS2 or regulated-industry documentation
– Jira/Confluence fluency
– Ru/UA language

Red flags

– Energy knowledge is purely theoretical — no real experience with a plant, meter, market process, or settlement dispute
– Past specs are meeting notes, not real requirements — no acceptance criteria or edge cases
– Can’t explain domain concepts simply; hides behind jargon
– Has never had a requirement proven wrong (i.e., never actually checked)
– Needs a PM as an intermediary to work with engineers
– Resistance to SDD or AI-augmented requirements engineering
 

We offer

– Format: Remote
– Search geography: Moldova, Romania, Ukraine, then rest of Europe
– Direct ownership of a critical, high-visibility function — the primary translator between energy-market reality and engineering
– Clear runway to shape and grow the BA craft at the company (energy-domain depth valued over years of BA title)
– Modern, AI-first workflow — leveraging SDD and AI tools rather than manual, ad hoc documentation

Moldindconbank is looking for a Creatio System Analyst to join a digital transformation project focused on designing, configuring, and optimizing a Unified Front System (UFS) on the Creatio platform. The role involves consolidating fragmented applications into a “Single Window” ecosystem supporting SME lending, Retail operations, and Contact Center activities.

The purpose of the role is to translate complex banking requirements into clear technical specifications, scalable architecture, and efficient functional solutions, contributing to system performance, stability, and security.

What you will do :

• Design the solution architecture, including data models, object structure, and business logic within Creatio, ensuring scalability and performance
• Collect and formalize business requirements in collaboration with Product Owners (SME and Retail flows)
• Design complex integrations with Core Banking (ABS B2), Card Processing, DWH, and Telephony (Asterisk)
• Prepare detailed API specifications (REST, SOAP, OData)
• Configure Business Processes (BPMN), Dynamic Cases (DCM), and UI pages (Freedom UI) using no-code / low-code tools, leaving complex C# logic to developers
• Maintain complete technical documentation in Confluence (ER diagrams, sequence diagrams, data mapping)
• Support implementation and delivery, including participation in User Acceptance Testing (UAT)
• Monitor and optimize system performance in collaboration with development and QA teams
• Contribute to system modernization, migration, and CRM expansion initiatives

What we are looking for :

• Higher education in IT or equivalent experience
• At least 3 years of experience as a System Analyst, including 1–2 years on the Creatio (Terrasoft) platform
• Strong SQL skills (complex queries for data analysis)
• Experience with API integrations (REST, SOAP, Webhooks) and tools such as Postman / SoapUI
• Understanding of data formats such as JSON and XML
• Good knowledge of BPMN 2.0 and UML (sequence, activity, component diagrams)
• Understanding of banking processes (Credit Pipeline, KYC/KYD, Customer 360, Loan Origination) is an advantage
• Experience with high-load systems and database optimization (PostgreSQL) is an advantage
• Basic knowledge of C# (.NET) or JavaScript is an advantage
• Experience migrating legacy systems to modern CRM platforms is an advantage
• Strong analytical and problem-solving skills
• Ability to work effectively in cross-functional teams

What we offer :

• Individual career development and growth path
• Performance-based bonus system
• Continuous professional and personal training
• Participation in internal clubs and team-building activities
• Preferential banking products for employees

About the Role

We’re seeking a  Business Analyst/Product Manager to ensure flawless delivery of features to our customers. You’ll work hands-on with development teams to execute the product roadmap defined by our CPO, maintain high quality standards, track team performance metrics, and ensure releases happen on schedule without delays.

This is an execution-focused role. You’ll translate business requirements into technical specifications, manage the delivery process, minimize bugs and incidents, and ensure our customers receive high-quality features on time.

Role Type: Business Analyst (Execution & Delivery focused)

Time Allocation:

Feature Delivery (50% of your time) 

• Manage product backlog for development teams, ensuring 2+ sprints are always groomed 
• Write detailed user stories with clear acceptance criteria and edge cases 
• Conduct bi-weekly sprint planning and weekly backlog refinement sessions 
• Ensure 95%+ of releases ship on scheduled dates - no delays, no excuses 

• Remove blockers proactively to keep teams on track 

   

Technical Documentation (20%) 

• Prepare Business Requirements Documents (BRD) outlining business objectives and scope 
• Write comprehensive Product Requirements Documents (PRD) including:  
• Functional specifications and user flows 
• API specs, data models, integration requirements 
• Technical constraints and performance considerations 
• Acceptance criteria and test scenarios 

• Maintain clear documentation in Confluence for engineering and stakeholders 

   

Quality & Incident Management (15%) 

• Drive bug reduction initiatives - target <3% bug escape rate 
• Manage P0/P1 incidents: triage within 30 minutes, resolve within 4 hours 
• Document post-mortems with root cause analysis and preventive actions 
• Track quality metrics: bug rates, regression issues, technical debt 

• Collaborate with QA on test coverage and automation priorities 

   

Metrics & Reporting (15%) 

• Track team performance: velocity, cycle time, lead time, commitment accuracy 
• Build dashboards in Jira showing real-time delivery health 
• Present quarterly metrics to CPO showing delivery trends and quality improvements 
• Coordinate with stakeholders: Customer Success (weekly), Sales (bi-weekly), Support (weekly) 

Report To: Chief Product Officer (CPO)
Location: Remote (Europe/US time zones preferred for team overlap)

Must-Have Qualifications

• Experience 3-5+ years as Business Analyst  or Product Manager in B2B SaaS, cloud software, or CRM solutions
• Proven track record of on-time delivery: Be ready to share specific metrics (e.g., “Achieved 95% on-time release rate over 12 months”)
• BRD/PRD writing experience: At least 2 years writing technical specifications for engineering teams
• Agile/Scrum mastery: 3+ years managing backlogs, writing user stories, leading sprint ceremonies
• Quality focus: Experience reducing bug rates and managing incident response

• Technical proficiency: Understanding of APIs, cloud platforms, CRM integrations, data models

   

Skills

• Execution Excellence: Ability to drive features to completion on schedule, removing blockers proactively
• Technical Documentation: Strong writing skills for BRD/PRD with clarity and detail
• Analytical: Can track and present team performance metrics (velocity, cycle time, bug rates)
• Quality Mindset: Obsessed with reducing bugs, improving processes, preventing incidents
• Communication: Fluent English (C1/C2), able to explain requirements to technical and non-technical audiences
• Prioritization: Can make quick trade-off decisions to keep releases on track

• Incident Management: Experience triaging and coordinating response to production issues

   

Tools Proficiency

• Jira/Linear: Advanced backlog management, sprint planning, reporting
• Confluence: Documentation, BRD/PRD templates, knowledge management
• Analytics: Mixpanel, Amplitude, Google Analytics for feature tracking

• Design: Figma collaboration for UI/UX specifications

   

   

Mindset

• Delivery-focused: Obsessed with hitting release dates and shipping quality features
• Detail-oriented: Catches edge cases, writes comprehensive acceptance criteria
• Proactive problem-solver: Removes blockers before they impact timelines
• Quality-driven: Won’t ship until it’s right, balances speed with quality
• Team player: Supports engineering, collaborates with cross-functional teams
• Customer-centric: Understands impact of delays and bugs on customer experience

🌟 Nice-to-Have (Bonus Qualifications)

Experience

• 3-5+ years product ownership experience (for Senior-level consideration)
• Previous experience in CRM industry (Salesforce, HubSpot, Pipedrive ecosystem)
• Background as Business Analyst, Solutions Engineer, or QA Lead (strong documentation skills)
• Experience with DevOps practices (CI/CD, release automation, monitoring)
• Incident management training (ITIL, SRE practices)

• Experience managing API products or developer-facing features

   

Skills & Knowledge

• SQL proficiency: Can write queries to analyze feature usage and performance
• Scripting/automation: Python, JavaScript for data analysis or tooling
• Advanced Jira: Custom workflows, automation rules, dashboard creation
• API documentation: Swagger/OpenAPI specification writing

• Performance testing: Understanding of load testing and scalability considerations

   

Why Join Proxima CRM?

Execution Impact: Your work directly affects customers. Every feature you deliver improves their workflow and business outcomes.

Quality Culture: We value doing it right over doing it fast (but we do both). You’ll have support to maintain high standards.

Modern Processes: We use best practices in Agile, documentation, and incident management. You’ll work with experienced teams.

Growth: Early product ownership hires have opportunities to take on more scope, mentor others, and grow into leadership roles.

Flexibility: True remote-first. Work from anywhere with flexible hours and async-first culture.

Proxima CRM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.