Business Analyst

About the Company
Sales'Up is a leading Creatio implementation partner, helping enterprise clients across FMCG, Agro, Finance and Pharma transform their business processes. Over 8+ years, we've delivered 100+ successful CRM projects and built our own industry-specific products: Data Management, FMCG Management, and Agro Management — used by market leaders. We're a team of 50+ professionals, growing fast and building a culture where modern AI tools are part of everyday work. Join us to work on complex, real-world enterprise challenges and grow together!

Role
We are looking for a Middle/Senior Business Analyst to join our team and work at the intersection of business needs and technical solutions. You'll run discovery sessions directly with enterprise clients, translate their real business problems into clear, actionable requirements, and see your analysis shape solutions used by market leaders in FMCG, Agro and Finance.

Main Responsibilities

• Learning the company's products and their configuration
• Requirement gathering: identifying client needs and expectations, analyzing their business processes
• Analysis and documentation: developing documentation that describes functional and technical requirements for the system
• Defining technical solutions: collaborating with technical specialists to develop and choose optimal solutions
• Project coordination: ensuring communication between the development team and the client, tracking project progress
• Testing and validation: verifying CRM system compliance with requirements and validating the finished product with the client
• User training: organizing and conducting training for end users
• Support and improvement: post-implementation consulting support, results analysis, and improvement proposals
• Presenting developed solutions to the client

Requirements

Experience & Education

• 3+ years of experience as a Business Analyst in IT
• Experience on CRM projects (Creatio, Salesforce, Microsoft Dynamics, SAP CRM, etc.) — significant advantage

CRM & Business Process Knowledge

• Understanding of CRM system logic: sales funnel, sales pipeline, customer journey, case management
• Experience in business process analysis and modeling (BPMN — required)
• Understanding of industry specifics — a plus

Documentation & Artifacts

• Experience preparing FRD, User Stories, Use Case Specifications
• Experience conducting gap analysis (comparing requirements against existing functionality/estimates)
• Ability to prepare technical specifications clear to both the client and the development team

Communication & Soft Skills

• Experience conducting discovery sessions and client interviews
• Ability to structure and document discovery call outcomes (pain points, requirements)
• Fluent spoken and written Ukrainian, confident technical English (Upper-Intermediate or higher)
• Ability to present solutions and defend the analytical position in front of the client
• Experience conducting end-user training

Technical Skills

• Understanding of CRM integration principles with adjacent systems (ERP, accounting systems)
• Basic understanding of the no-code/low-code approach to business logic customization

AI Tools in Analyst Work

• Experience with or willingness to actively use Claude (and other AI tools) to accelerate analytical work: drafting FRD/User Stories, analyzing discovery call transcripts, gap analysis, preparing estimates
• Ability to write clear, effective prompts to get quality, structured output
• Critical thinking when working with AI-generated content — fact-checking and adapting it to the project's and industry's context

Domain Knowledge (will be a plus)

General CRM Domains (advantage)

• Understanding of the sales cycle: lead generation, qualification, sales funnel, opportunity management, sales forecasting
• Understanding of customer service/support processes: case management, SLA, omnichannel
• Basic understanding of marketing automation: segmentation, email/SMS campaigns, lead scoring
• Understanding of document flow and approval processes (workflow, approval processes)

Industry Expertise (advantage)

• Agri-trading: contracting specifics, pricing, supply logistics, working with elevators/counterparties
• Retail / Distribution: assortment matrix, distributor network management, discount and promo management, logistics and warehouse accounting
• Banking / financial services: compliance requirements, scoring processes, credit application handling (a plus, if applicable)

We Offer

• Competitive salary
• Professional development through internal and external training programs
• Transparent model of professional and career growth
• 5-day work week with a flexible schedule
• Option to work in the office or remotely
• 24 days of paid vacation
• English language courses