Jobs Customer/Technical Support

L1 Technical Support / Customer Success Specialist (AI SaaS)

Ender Turing

Ender Turing is a product-focused AI company building conversation intelligence solutions for analyzing customer communications (voice & chat).

Our platform helps companies uncover insights from customer interactions and improve business processes through AI-driven analytics.

We work with international clients across the US, Europe, and Latin America.

Our clients include:
Aventus Group (financial services)
Uniqa Insurance Group
USG Insurance
OTP Bank
Nova Pay
Dila Medical Lab
Fozzy Group
Dobrobut

We are a focused team of 9 people developing and maintaining a production-grade AI platform for global clients.

About the Role

We are looking for an L1 Technical Support / Customer Success Specialist who will become the first point of contact for our clients and help ensure smooth platform operations.

In this role, you will:

• Assist clients with technical issues
• Perform initial problem diagnostics
• Escalate complex cases to the engineering team
• Help clients effectively use the product

You will work closely with engineers and the product team.

This is a great opportunity for those who want to grow in SaaS, AI, and product IT companies.

Requirements

• Ukrainian — fluent
• English — B2 / C1
• Technical education or IT background is a plus
• Ability to work full-time (remote)
• Strong communication skills
• Analytical thinking and curiosity about how systems work
• Ability to explain technical concepts in simple terms

• Responsibility and attention to detail

   

Nice to Have

• Experience in technical support / helpdesk / SaaS support
• Basic understanding of web applications
• Basic understanding of APIs
• Experience with browser console (Chrome DevTools)
• Experience working with international clients

We are also open to final-year students who can work full-time.

Key Responsibilities

Technical Support (L1)

• Handle client requests (tickets, email, messages)
• Perform initial issue diagnostics
• Classify requests by priority
• Reproduce issues and collect diagnostic data
• Escalate complex cases to the engineering team (L2)

Customer Assistance

• Answer product-related questions
• Support clients with setup and configuration
• Assist during integrations and onboarding

• Participate in short troubleshooting calls

   

Documentation

• Document recurring issues
• Contribute to the knowledge base
• Prepare internal documentation

What We Offer

• Work on a real AI product
• Experience with international clients
• Close collaboration with engineering and product teams
• Fully remote work
• Growth opportunities in:
  • Customer Success
  • Product Operations
  • QA
  • Technical roles
• Work in a small, fast-moving product team

Application Process

To move forward, please:

1. Send your CV via Telegram: @theolashway
(please mention the position you are applying for)

2. Answer a short question:
Are you ready to solve up to 5 logical problems during the interview?

(This is not a test — we just want to understand your thinking process.)

3. One more question:
Why are you interested in working in a startup rather than a large company?

We are a small team where initiative, ownership, and curiosity matter — we’d love to understand your motivation.

Interview duration: up to 30 minutes

About Ender Turing

Ender Turing is a product-focused AI company founded in 2020, building conversation intelligence solutions for global markets.

We are a lean team of 9 people developing and operating a production-grade AI platform used by international companies.

Our technology processes large-scale customer communications (voice & chat), helping businesses optimize operations through AI-driven speech and text analytics.

Our clients include:

• Aventus Group (financial services)
• UNIQA Insurance Group
• USG Insurance
• OTP Bank
• Nova Pay
• Dila Medical Lab
• Fozzy Group
• Dobrobut

We operate across Spain, Mexico, USA, Czech Republic, Poland, Germany, Estonia, Colombia, and Ukraine.

Small team. Global scale. Real clients. Real impact.

About the Role

We are looking for a Customer Success Specialist / Business Analyst who will act as a key link between our clients and the product team.

You will help clients successfully adopt the product, understand its value, and achieve real business outcomes — while also analyzing product usage and contributing to product improvements.

This role combines:

• Client communication
• Analytical thinking

• Product understanding

   

Requirements

• 2+ years of experience in Customer Success / Account Management / Business Analysis / Customer Support(preferably in IT or SaaS)
• English — C1 (fluent)
• Ukrainian — fluent
• Strong communication and relationship-building skills
• Analytical mindset and ability to work with data
• Ability to explain complex technical concepts in simple terms
• High level of ownership and adaptability

• Comfortable working in a fast-paced startup environment

   

Nice to have:

• Higher education in Business, IT, or related fields

Key Responsibilities

Client Onboarding

• Support new clients during onboarding and product setup

Client Relationship Management

• Build long-term relationships
• Act as the main point of contact

Product Expertise

• Develop a deep understanding of the product
• Guide clients on best practices

Proactive Support

• Monitor client activity and engagement
• Identify issues and proactively resolve them

Analytics & Insights

• Analyze product usage
• Identify trends and improvement opportunities

Cross-team Collaboration

• Transfer client feedback to product and engineering teams

Client Education

• Conduct demos and training sessions
• Create educational materials

Retention & Growth

• Identify opportunities to expand product usage

What We Offer

• Remote-first work
• Hands-on experience in a real AI product company
• Work with international clients
• Fast professional growth
• Direct impact on product and processes

• Close collaboration with product and engineering teams

   

Join Us

We are not looking for perfect candidates.

We are looking for people who care about:

• Clients
• Product
• Real problems

If you are motivated by ownership, impact, and building something meaningful — we’d love to meet you.

Application Process

To move forward:

1. Send your CV via Telegram:
+40753372604 (@theolashway)
(please mention the position)

2. Short question:
Are you ready to solve up to 5 logical problems during the interview?

(This is not a test — we want to understand your thinking process.)

3. One more question:
Why are you interested in working in a startup rather than a large company?

Interview duration: up to 30 minutes

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

-Experience with Linux

-Intermediate English level (writing and speaking)

-Basic network protocol knowledge

-Understanding how the Internet works

-Ability to accumulate information and create conclusions

Bonus points for:

- Git experience

- Grafana and Prometheus experience

- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)

- Understanding of containers

- Understanding of CI/CD and Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuk available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget

Job description:

Sales teams need support from with declined transactions of clients. Need to communicate with PSPs about payments of clients to get them approved fast and correctly. Communication in English with sales agents, manager, and psps via telegram/email/skype.

Requirements:

• Verbal and written communication skills in English, B1-B2;

• Proven experience in economic sphere will be a plus;

• Proven experience with payment systems will be a plus;

• Experience of work in bank will be a plus;

• High organizational skill & attention to detail to ensure all specifications are met;

• Ability to manage a number of tasks simultaneously;

• Independent in day-to-day job;

Basic salary 750 USD

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 9 hours during 7AM - 9PM

Weekends - 150%

Holidays - 150%

Vacation - unpaid

Location: Ukraine

Equipment: Yes

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We’re excited to welcome Customer Support Agents who speak French fluently, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in French and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

🔹 About PointPay

PointPay is a global crypto ecosystem that combines an Exchange, Wallet, Payment System, and Launchpad.

We’re growing fast and building real infrastructure in the Web3 space — not just support, but systems that power transactions and user flows worldwide.

🔹 Why this role is different

This is not a typical support role.

You’ll work close to real crypto operations, helping users while also understanding how transactions, wallets, and internal flows actually work behind the scenes.

If you’re looking to break into deeper Web3 / operations / treasury functions, this role is a strong entry point.

🔹 What you’ll be doing

• Communicate with users via Intercom (chat-based support)
• Help users navigate Exchange, Wallet, and Payment features
• Handle account-related requests (verification, limits, general support)
• Work with transaction-related questions (status tracking, tx hash, clarifications)
• Get involved in crypto operations workflows (wallet activity, transaction monitoring, internal transfers)
• Maintain structured reports in Google Sheets

• Collaborate with tech and compliance teams to resolve cases

   

🔹 What we’re looking for

• 2+ years in customer support (fintech / crypto is a strong plus)
• 1+ year of experience in crypto / Web3
• Understanding of how crypto transactions, wallets, and networks work
• Interest in learning operations / treasury processes in crypto
• English B2+
• Russian C1 or Ukrainian Native
• Comfortable working with data (Google Sheets)
• Strong written communication and attention to detail

• Ready to work in a shift schedule

   

🔹 Nice to have

• Experience with Intercom / Zendesk / Freshdesk
• Familiarity with blockchain explorers (Etherscan, etc.)
• Basic understanding of compliance (KYC/AML)

• Experience in exchanges or payment products

   

🔹 What you’ll get

• 💻 Remote work (distributed international team)
• 📈 Real growth into crypto operations / treasury direction
• 🌍 Hands-on experience with global crypto infrastructure
• 💰 Salary: $900–$1100 + regular reviews
• 🤝 Supportive team and fast feedback loop
• 🚀 Opportunity to move beyond support into more technical/operational roles

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

NOC Engineer role responsibility is to serve as Atlas’ front line for alerts & requests. Our multinational team of Network Operation Center engineers addresses issues with end-user devices, cloud technologies, and basic network troubleshooting. The NOC offers both leadership and technical career progression opportunities. This role is a full-time (40 hours/week) contract.

Responsibilities:

• Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
• Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding.
• Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
• Projects, as assigned by managers, for the NOC and Support teams.
• Documentation, maintaining knowledge base, new articles, and content improvements.
• Recommend and improve processes to drive better outcomes.

Requirements:

• Microsoft Windows Desktop & Server OS
   
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
  • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies
  • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
• E-Mail Technologies
   
  • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Proofpoint, Mimecast, Global Relay
• Networking
   
  • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
• Security
   
  • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
• Great communicators, able to speak at a conversational English level
• 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits
• 1+ years of network experience, including knowledge of ITIL-based Service Operations
• Passionate about delivering consistently positive experiences to our customers
• Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue

Desirable Qualities:

• Experience working in an MSP/Consultancy environment.
• Experience with related tools such as OpsGenie, PageR Duty, PRTG, Scripting with PowerShell, Automate Script, and Azure Functions.
• Strong knowledge of RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix.
• Able to design monitors to look for problem conditions in customer environments.
• Able to design scripts to address faults automatically.
• A degree in a relevant field (Computer Science/Computer Engineering).
• Certifications such as CompTIA A+, Server+, Network+ or similar.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Working Hours Offered, No Rotation or On-Calls

• US EST Weekday 2nd Shift — Includes 1h unpaid lunch: Monday-Friday 2 PM-11 PM EST

OR

• US EST Weekday 1st Shift — Includes 1h unpaid lunch: Monday-Friday 6 AM-3 PM EST

OR

• US EST Weekday 3rd Shift — Includes 1h unpaid lunch: Monday-Friday 10 PM-7 AM EST

About Us

We’re a fast-growing startup operating at the intersection of CS2 skin gambling and online casino entertainment. Our brand blends gaming culture, high-stakes excitement, and cutting-edge technology into a seamless platform where users can wager, win, and trade with ease.

As we build the next generation of skin-based entertainment, our community remains at the core of everything we do. We’re now looking for a Customer Support Specialist who will help us deliver an exceptional user experience, support players across multiple markets, and ensure our platform remains trustworthy, engaging, and responsive. 
 

Job Summary

As our Customer Support Specialist, you will be the first point of contact for our users, representing the voice and face of our platform. Your role goes far beyond simply answering inquiries — you will focus on fully resolving user issues, building trust, and ensuring every interaction ends with a satisfied customer, even if they begin frustrated or doubtful.
 

Required Qualifications

• English: Level B2 (Upper-Intermediate) or higher. Excellent written grammar is a must.
• Experience: 1.5+ years in Customer Support in iGaming, Gambling, Betting, or Fintech.
• Soft Skills: High stress resistance, empathy, and the ability to "read between the lines."
• Tech Skills: You understand how browsers work, what cache/cookies are, and can explain it to a grandmother.
   

Key Responsibilities

• User Support: Handling incoming inquiries via chat and ticketing systems (crisp.chat/discord) in English, Russian, and Ukrainian. 
• Technical Troubleshooting: Primary diagnosis of issues (deposit errors, login problems, withdrawal delays).
• Analysis & Escalation: Identifying mass issues and quickly relaying information to the technical team.
• Knowledge Base: Updating internal instructions and Help Center articles.
   

Recruitment Process

1. Application Review (1-2 weeks).
   If you have not received a response from the recruiter, your experience is irrelevant to this vacancy.
2. Interview Stages (2-3 weeks).
   1. Prescreen Call with Recruiter - 30 min.
   2. Technical Interview - 1 hour.
   3. Test Assignment.
   4. Final Interview - 30 min. 
3. Job Offer
4. Referrals: Employment and Background Check

We Offer

• Competitive compensation package (depends on your experience and skills).
• Fully remote work with flexible hours (within the CET/EET time zone) from any location of your choice.
• 29 business days of vacation and paid sick leave.
• Corporate equipment (laptops, monitors, etc.).
• Professional courses/certifications (200 EUR per year).
• Operating in a start-up environment with cutting-edge technologies and unlimited investments in software upgrades, free from legacy systems or outdated solutions.
• Values-driven culture with a friendly and supportive work environment.
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency.
   

We’re not looking for someone to just “join the team” - we’re looking for someone ready to shape the product, lead meaningful growth, and make an impact from day one.

If that sounds like you - send over your CV, and let’s talk!

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We’re looking for Senior Customer Support Specialists to join the Entravel team and deliver exceptional service. You can choose between three available shifts:

• Morning shift: 8 AM — 5 PM (EEST)
• Evening shift: 4 PM — 1 AM (EEST)

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Negotiate with hotels and suppliers via phone and email to resolve booking disputes, waive cancellation fees, and secure refunds for customers.
• Provide excellent service for VIP clients, ensuring rapid response times, swift resolutions, and personalized communication based on previous interaction history.
• Act as the final point of escalation for the most challenging customer cases, using advanced empathy and persuasion skills to restore loyalty.
• Assist customers via chats and emails, delivering empathetic and tailored solutions that address their unique needs.
• Mentor junior staff on how to handle high-pressure negotiation calls.
• Identify and report edge cases to the tech team to ensure systemic issues are resolved and prevented.
• Own customer issues: identify their needs and deliver effective solutions promptly from start to finish.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting product improvements.
• Collaborate on team goals by supporting, educating, and resolving issues through peer learning and constructive feedback.
• Identify root causes of customer issues and resolve them in line with company policies while ensuring a consistently high level of service.

Requirements:

• C1/Advanced English is a must. You should be comfortable negotiating over the phone and via email with international partners and hotels.
• 3+ years in Customer Support, with a strong preference for the travel, hospitality, or OTA sectors, involving both B2B and B2C interactions.
• Strong understanding of customer communication workflows, with expertise in managing ticket lifecycles, prioritization, and escalation processes.
• Ability to quickly master Entravel’s internal CRM and booking engines, along with the nuances of global travel regulations.
• Proven ability to multitask and switch seamlessly between phone, live chat, and email channels during busy shifts.
• Proven ability to work effectively within a team, engage in group discussions to resolve difficult issues, and provide constructive support to peers.
• Research-oriented problem-solver with the ability to take ownership and resolve issues independently.
• Outstanding verbal and written communication with the ability to explain complex concepts clearly.
• Organization: Exceptional organizational and time-management skills to handle high-volume periods effectively.

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

Natural Links is a globally recognized SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

Why This Role Matters
 
As a Support / Account Manager, you are at the center of our client relationships. Your role is critical in ensuring projects are delivered on time, aligned with client goals, and executed to the highest standard. You:
 

• Build strong, trust-based relationships with clients
• Ensure seamless project execution and client satisfaction
• Directly influence client retention, long-term partnerships, and the growth of Natural Links
• Foster a culture of transparency, accountability, and collaboration across the team

Your work shapes how clients experience Natural Links and directly impacts our reputation as a trusted SEO partner worldwide.
 
Key Responsibilities
 
 

• Act as the primary point of contact for existing clients via video calls, email, live chat, and messenger platforms
• Ensure the timely and successful delivery of solutions aligned with client goals
• Monitor project performance and profitability using key metrics, making strategic adjustments when needed
• Stay updated on industry trends to improve client and project management approaches
• Collaborate with internal teams to resolve technical or operational issues efficiently
• Lead regular internal meetings to communicate project updates and collect feedback
• Manage ongoing communication with clients, including:
  • Sharing promotional offers and service updates
  • Discussing new orders and clarifying specific requirements
     

Requirements
 
 

• Minimum 1 year of experience in a Support Manager role; experience in Project or Account Management is highly preferred
• Excellent English communication skills (written and verbal)
• Strong interpersonal skills with the ability to build trust and rapport with clients and teams
• Exceptional organizational and time management skills with great attention to detail
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment
• Strong analytical thinking and problem-solving skills
• Motivation to learn, adapt, and grow in a dynamic digital environment
   

Preferred Skills & Qualities
 
 

• Familiarity with SEO practices
• Experience working with clients from fast-evolving or regulated industries, such as fintech, SaaS, iGaming, or crypto
• Proficiency in Google Sheets / Excel
• Hands-on experience with CRM platforms (preferably Pipedrive)
• Highly responsible, proactive, detail-oriented, and accountable
   

What We Offer
 
 

• Competitive salary with quarterly growth opportunities based on performance
• Flexible working hours focused on results (no micro-management)
• Clear career progression paths in a fast-growing company
• Full support for professional development, training, and education
• A friendly and collaborative team culture built on mutual support and open communication
• Performance-based monthly bonus tied to overall company revenue, reflecting your impact
   

Be part of our success story and help businesses achieve top Google rankings through ethical and effective SEO. Join us, grow with us, and make your mark in the digital marketing industry.

 

Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and digital solutions, is looking for an Operations Support Specialist to join its team.

Project duration: 4–5 months
Workload: Full-time with extended hours
 

Responsibilities:
• Provide drivers with real-time route information via voice chat
• Adjust routes in navigation software when changes occur
• Maintain and report survey statistics
• Process collected data according to instructions
• Troubleshoot operational issues as they arise
• Book hotels following provided guidelines
• Participate in a one-week training session prior to project start
 

Requirements:
• Confident computer user
• Driving experience or strong understanding of traffic rules
• Good communication skills
• Experience with QGIS or other GIS/routing tools is an advantage
• Personal computer with fast and stable internet connection
 

Specific conditions:
• Extended working hours: up to 10 hours per day with flexible breaks
• Occasional weekend shifts on a rotational basis

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a variety of products worldwide at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've preserved all our workplaces and, most importantly, continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.
 

We’re currently expanding our team for one of our partners, and looking for an Order Entry Manager (Junior+ level) to join our international customer care team.

If you enjoy handling customer requests via email, are detail-oriented, and can maintain focus under high-volume work — this role is for you!

Required experience and skills:

• 6+ months of experience in Customer Support;
• Fluent written German (email only, no voice) — strong grammar, natural phrasing, professional email tone;
• Critical thinking and ability to logically analyze cases;
• Strong attention to detail; ability to follow instructions precisely;
• Ability to structure written communication clearly and concisely;
• Ability to ask clarifying questions instead of making assumptions;
• Familiarity with email management tools (Dixa preferred).

Your future responsibilities:

• Process ~15,000 emails per year (~1,250/month, up to 60/day);
• Handle email orders via Dixa;
• Maintain a 24-hour response time; target Average Handling Time (AHT) 4–6 minutes (6–8 minutes allowed during onboarding);
• Ensure high-quality standards in every interaction;
• Report KPIs to the Sales team at Contorion;
• Share feedback and improvement ideas for processes.

Work schedule and conditions:

• Mon–Fri, 9:00–18:00 CET (1-hour lunch break);
• After probation: flexible start/end times if KPIs are met;
• No time tracker;
• Benefits: paid vacation and sick leaves;
• Contract-based cooperation;

Why join:

• Work in a dynamic international environment;
• Handle interesting customer requests;
• Opportunity to collaborate with European markets and clients.

Recruitment process:

1. Intro call with a TA Specialist;
2. Test assignment — Order Entry Manager (German) (1 hour to complete);
3. Interview with Hiring Manager;
4. Bar-raising.

Join EverHelp and become part of a team that turns customer support into an art!

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

-Experience with Linux

-Intermediate English level (writing)

-Understanding of networking principles and protocols

-Ability to accumulate information and make conclusions

Bonus points for:

- Git experience

- Grafana and Prometheus experience

- System administration experience

- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)

- Understanding of containers

- Understanding of CI/CD and Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuck available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

About the role:

We are looking for a Customer Support Team Lead with strong communication skills and the desire to make a difference for the customer and the company.

Areas of responsibility:

• Management and development of the support team and overall coordination of service delivery performance, ensuring a high level of customer service
• Working with key resellers to ensure overall satisfaction with support services
• Create and maintain an inspiring team environment with an open communication culture
• Support day-to-day operations and drive internal support projects and initiatives
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Escalations management

• Collaborate with other departments

   

To succeed in your role, you should possess the following skills and competencies:

• Experience in the Customer Support function, minimum 4 years
• Experience as Customer Support Team Lead/Supervisor
• Strong verbal and writing skills (B2 level) in English and fluent German
• Understanding of customer support key performance indicators
• Excellent communication and leadership skills
• Organizational and time-management skills
• Ability to work independently with limited direction and supervision
• Experience teaching, coaching, or training others
• Positive attitude to work and working tasks
   

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.
   

We will be glad to welcome you to our team!