Jobs

44
  • Β· 18 views Β· 3 applications Β· 9d

    Middle/Senior technical support engineer

    Office Work Β· Slovakia Β· Product Β· 3 years of experience Β· Intermediate
    We are looking for a technical support engineer in Bratislava. Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer,...

    We are looking for a technical support engineer in Bratislava.

     

    Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.


    Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

    Requirements:
    – your English is sufficient for e-mail correspondence;
    – you are attentive to details, able to search and analyze information;
    ​– you have a deep understanding of how the Internet and networks work;
    ​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
    ​– knowledge of working in the Linux terminal.​

    We will welcome you to our team if you want to learn:
    – system administration of servers from anywhere in the world;
    – diagnose hardware, software and network server issues;
    – work with hardware monitoring;
    – work with cloud technologies.


    We offer:
    – work in a team of professionals at international level;
    – comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
    – individual vocational training plan for 12+ months;
    – opportunity to practice and improve your English;
    – сompetitive salary and all necessary equipment;
    – remote work from Bratislava with the possibility to use our co-working space;
    – support of legalization in Slovakia if needed.

     

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  • Β· 51 views Β· 4 applications Β· 3d

    Customer Success Consultant (SaaS, B2B, Adtech)

    Full Remote Β· Countries of Europe or Ukraine Β· Product Β· 3 years of experience Β· Advanced/Fluent
    Ubidex is looking for a Customer Success Consultant to join our professional and friendly team. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the...

    Ubidex is looking for a Customer Success Consultant to join our professional and friendly team. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should possess relevant digital experience and have previously held one or more of the following positions: Account Manager, Customer Support, Customer Success or Business Developer in an AdTech or SaaS B2B company .

     

    Responsibilities

    • Own the entire relationship with assigned customers, including onboarding demos, training sessions, adoption, retention, and scaling of the customers account
    • Daily customer support: troubleshooting, reports and dashboard analytics, bug and feature reports to the team
    • Review the customer journey, determine how it’s supported, and use a consultative approach to help customers overcome issues and achieve their goals
    • Communicate effectively with senior managers to better understand customer needs, maximize retention and growth, and share learnings
    • Facilitate interaction and workflow among customer's team and traffic providers to ensure timely deliverables

     

    Qualifications and skills

    • At least three years of experience as an Account Manager, Customer Support, Customer Success or Business Developer in the Adtech industry or SaaS B2B platform.
    • Strong skills in verbal and written communications
    • Analytical and result-oriented mindset
    • Active team player, self-starter, and multitasker who can quickly adjust priorities
    • Spoken Ukrainian and English as must
    • Customer focus

     

    Tools

    • Google Sheets / Excel
    • Task Trackers
    • Knowledge of any CRM


     

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  • Β· 108 views Β· 32 applications Β· 9d

    Customer support agent

    Full Remote Β· Worldwide Β· 3 years of experience Β· Upper-Intermediate
    As a Customer Support Agent, you will be the frontline voice of COCA, ensuring our users have a smooth and delightful experience. You will resolve inquiries across chat, email, and our community forum, educate users on product functionality, and...

    As a Customer Support Agent, you will be the frontline voice of COCA, ensuring our users have a smooth and delightful experience. You will resolve inquiries across chat, email, and our community forum, educate users on product functionality, and contribute to a growing knowledge base that empowers our customers to self‑serve.

     

    Key Responsibilities

    • Multichannel Support: Respond promptly and professionally to user inquiries via live chat, email, and community channels, maintaining a CSAT of 90%β€―+.
    • Complex Issue Resolution: Diagnose and resolve a wide range of issues related to feature usage, account management, transfers, debit cards, cryptocurrency transactions, and wallet operations.
    • User Education: Provide clear, step‑by‑step guidance, empowering customers to navigate the platform and leverage advanced features.
    • Knowledge Base Ownership: Draft and maintain self‑help articles, macros, and internal runbooks to boost first‑contact resolution and reduce ticket volume.
    • Cross‑Team Collaboration: Escalate bugs and systemic issues to Product & Engineering via Jira, and relay customer insights that shape our roadmap.
    • Process Improvement: Identify recurring pain points, propose workflow automations, and champion best practices that raise support efficiency.

      Qualifications

    • 3β€―+β€―years in a customer or technical support role within technology, neobanking, or financial services.
    • Hands‑on experience with Freshdesk, Zendesk, or similar incident‑tracking tools, plus strong workflow knowledge of Atlassian Jira/Confluence.
    • Solid understanding of cryptocurrency fundamentals (e.g., on‑chain transactions, gas fees, wallet security).
    • Exceptional written and verbal English; able to translate technical jargon into plain‑language solutions.
    • Proven customer‑centric mindset: empathy, patience, and a genuine desire to help.

      Nice to Have

    • Experience supporting debit‑card products or KYC/AML processes

      Why COCA?

    • Enhanced annual leave + Bank holidays
    • 1 paid day off to celebrate your Birthday each year
    • Annual training allowance
    • Annual performance bonus pay
    • Extensive opportunity to grow your career at an innovative FinTech
    • Be at the forefront of crypto adoption in a high-growth, mission-driven company.
    • Fully remote with flexible hours and bonus opportunities.
    • Help shape the marketing tech stack and user engagement strategy from the ground up.
    More
  • Β· 217 views Β· 29 applications Β· 3d

    Payment Operations Manager

    Full Remote Β· Worldwide Β· Product Β· 3 years of experience Β· Advanced/Fluent
    BigD is seeking a talented Payment Operations Manager to join our dynamic team. BigD is an iGaming operator (top brand). But that’s not all β€” we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are...

    BigD is seeking a talented Payment Operations Manager to join our dynamic team. BigD is an iGaming operator (top brand). But that’s not all β€” we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

     

    Responsibilities:

    • Performing analysis, measuring, and tracking payments performance;
    • Relationship management with core current payment providers;
    • Maintenance and support of currently established payments flows, as well as collaboration with internal teams aimed at further improvement of conversion and reduction of users' friction;
    • Participation in reconciliations of operations with external payment service providers and payment reporting;
    • Participation in networking, passing compliance, and onboarding with any new payment service providers;
    • Assisting in market analysis of local payment solutions that ensure success at scale;
    • Running initiatives to reduce the cost of payments, to optimize payment performance (acceptance rate) and funds flow;
    • Working together with internal technical teams aimed to ensure performance continuity and reduction of processing errors;
    • Assisting in resolving escalations or customer-impacting issues, and driving projects to improve the customer experience;
    • Participation in establishing or revising policy, enforcing and implementing compliance directives, reviewing system enhancements.

     

    Required Experience:

    • Advanced knowledge of global payment systems and region-specific rules and regulations;
    • Understanding of payments trends in LATAM;
    • Deep understanding of Compliance, OFAC/AML, Know Your Customer, and Risk Awareness;
    • Strong analytical acumen and ability to interpret and work with financial data;
    • Able to distill a data-driven course of action from complex and varied information sources;
    • Experience owning and solving complex iGaming payments problems;
    • Able to work in a fast-paced environment, leading strategic and tactical projects and prioritizing to effectively meet the needs of the business;
    • Knowledge of credit card chargeback case handling and risk mitigation;
    • Strong knowledge of SQL, Exel, tableau is a big advantage;

     

    Preferred Experience:

    • Experience and knowledge of cryptocurrencies and tokens is a plus;
    • Experience with GR8tech iGaming platform.
    • Experience in the gambling industry.
    • Experience within the LATAM market.

     

    Working conditions:

    • Direct communication with the core TEAM
    • 28 calendar days of vacation
    • Paid sick leave
    • Sports compensation
    • Compensation for courses and training
    • Day off for a birthday
    • Flexible work schedule
    • Regular salary reviews
    • Salary paid at a favorable rate
    • Non-toxic work environment, free of bureaucracy
    • Stable salary payment

     

    Join a fast-growing team at the forefront of the iGaming industry, where your expertise will directly contribute to the company's growth and success.

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  • Β· 131 views Β· 16 applications Β· 30d

    Technical Support Engineer (L2-L3)

    Countries of Europe or Ukraine Β· Product Β· 3 years of experience Β· Upper-Intermediate
    We are seeking a motivated and technically proficient professional, based in our KrakΓ³w office or remotely in Poland, to join our Services & Support team as a Technical Support Engineer. In this role, you will serve as a strategic bridge between our...

    We are seeking a motivated and technically proficient professional, based in our KrakΓ³w office or remotely in Poland, to join our Services & Support team as a Technical Support Engineer. In this role, you will serve as a strategic bridge between our internal teams and school customers, providing advanced technical support and consultation across our education technology product suite. You will work closely with Product, Implementation, Support, and School Experience teams to resolve complex issues, deliver technical guidance, and drive improvements in internal systems and support workflows.

    This position is ideal for someone with hands-on support experience, excellent communication skills, and a passion for educational technology. It’s particularly well-suited to former school technology directors or EdTech professionals who enjoy solving technical challenges and coaching others. You’ll report directly to the Global Director of Services & Support while also working closely with the Head of Integrations and the Faria Spotlight Product team.

    This is a high-impact role that combines day-to-day support work with strategic collaboration, process innovation, and technical leadership. If you’re passionate about helping schools succeed through technology and want to work with a global, mission-driven team, we’d love to hear from you.

    Key Responsibilities

    • Technical Support β€” Resolve complex issues, including integrations, SSO, and API-related queries.
    • Consultation β€” Conduct technical consultations with school leadership and IT/ICT Directors
    • AI & Process Innovation β€” Contribute to internal AI-driven initiatives and automation strategies
    • Mentoring β€” Support and upskill frontline support staff through training and best practices
    • Systems & Docs β€” Maintain and improve technical documentation and external developer guides.
    • Integrations β€” Support third-party platform integrations and related customer requests
    • Faria Product Suite β€” Assist in the technical implementation of Spotlight & Faria products.
    • Escalations β€” Serve as the escalation point for complex support issues from internal teams

    Success Metrics

    • Volume and quality of tickets solved and technical consultations delivered
    • Customer satisfaction (CSAT) and time-to-resolution targets consistently exceeded
    • Quality and usefulness of internal and external support materials developed
    • The efficiency and accuracy of technical implementations and data-related tasks handled

    Key Skills & Strengths

    • Strong written and verbal communication skills in English
    • Comfortable engaging with senior school leadership and ICT stakeholders
    • Solid understanding of APIs, integrations, and education technology environments
    • Familiarity with AI tools and their use in customer support or operations
    • Intermediate Excel skills, including VLOOKUPs, pivot tables, and basic macros
    • Experience formatting, cleansing, and validating data for implementation
    • Basic SQL knowledge and understanding of relational databases
    • Familiarity with analytics, dashboards, and tools like Power BI
    • Proficiency with support and success tools such as: Jira, Confluence, Zendesk, ClickUp, Salesforce, Planhat, Google Suite, Postman, Azure Web Services, OpenSearch, DataLogo
    • Passion for training, documentation, and improving team processes

    Preferred Background

    • 3–5 years of experience in school IT, technical support, or EdTech implementation
    • Experience as a Tech/IT/ICT Lead at an international school is strongly desired
    • Experience working with Kβ€”12 international schools or school information systems (SIS)
    • Familiarity with Faria products (ManageBac+, OpenApply, SchoolsBuddy, Atlas) is a strong plus
    • Demonstrated self-learning and troubleshooting ability in technical environments
    • Familiarity with web applications and SaaS (Software-as-a-Service) business models
    • Ukrainian or Mandarin language skills are a plus (but not required)
    • Flexibility to work from our KrakΓ³w office or remotely in Poland

    Benefits

    • Compensation β€” Competitive salary and opportunities for career development (B2B)
    • Healthcare β€” Comprehensive medical coverage by LuxMed
    • Vacation β€” We support work/life balance and offer generous Annual leave and Public Holidays
    • Wellbeing Resources β€” Faria encourages team members to lead healthy lifestyles and provides recurring monthly Health and Wellness benefits
    • Learning β€” We encourage ongoing education and provide an online learning platform, unlimited book purchases, and a range of internal and external training programs.
    • Team β€” Friendly atmosphere, group activities, and corporate events
    • Equipment β€” MacBook Pro or another laptop of your specification, peripherals, and displays included
    • Office β€” Small but cozy office in Krakow for your convenience or remote work in Poland
    More
  • Β· 25 views Β· 5 applications Β· 26d

    Implementation Specialist – Supply‑Chainβ€―Planning (Native Spanish Speaker)

    Full Remote Β· Worldwide Β· Product Β· 3 years of experience Β· Advanced/Fluent
    Minimum Qualifications Native Spanish speaker with professional‑level English; able to facilitate workshops in either language. 3+β€―years implementing supply‑chain planning or ERP software (e.g., Streamline, Kinaxis, o9, SAPβ€―IBP, Oracleβ€―SCM, Blueβ€―Yonder,...

    Minimum Qualifications
     

    • Native Spanish speaker with professional‑level English; able to facilitate workshops in either language.
    • 3+β€―years implementing supply‑chain planning or ERP software (e.g., Streamline, Kinaxis, o9, SAPβ€―IBP, Oracleβ€―SCM, Blueβ€―Yonder, NetSuite).
    • Solid grasp of demand planning, MPS/MRP, DRP and inventory optimization.
    • Hands‑on SQL or Python for data wrangling; comfortable with REST/JSON APIs and ETL tools.
    • Proven project‑management chops β€” able to juggle multiple projects concurrently.
    • Eligible to workβ€―remotely in a time zone that overlaps β‰₯β€―4β€―hours with U.S. Eastern.

       

    Preferred Qualifications
     

    • Supply‑chain experience in CPG, food & beverage, fashion or electronics.
    • Familiarity with statistical forecasting techniques or optimization solvers.
    • APICS CSCP/CPIM, PMP or Scrum Master certification.
    • Prior start‑up or hyper‑growth SaaS exposure.

       

    What Success Looks Like (First 12β€―Months)
     

    • 6–8 enterprise implementations delivered with β‰₯β€―95β€―% on‑schedule.
    • Average Time‑to‑Value for Spanish‑speaking customers ≀ 90β€―days.
    • Customer health score β‰₯β€―9/10 at hand‑off; zero escalations.
    • Reusable Spanish enablement assets adopted by the wider services team.

       

    Location:β€―Remote‑firstβ€―β€” Americas timeβ€―zones

    More
  • Β· 90 views Β· 19 applications Β· 25d

    Technical Support Engineer (FinTech)

    Full Remote Β· EU Β· 3 years of experience Β· Upper-Intermediate
    We’re seeking a Technical Support Engineer. Our support team is growing and looking for new members toβ€―join and provide the best service for our Customer. You will have the opportunity toβ€―work with a world-renowned corporation in the FinTech...

    We’re seeking a Technical Support Engineer. Our support team is growing and looking for new members toβ€―join and provide the best service for our Customer.

    You will have the opportunity toβ€―work with a world-renowned corporation in the FinTech domain.

    Interested? Join us!


    Customer

    Our Customer is a provider of an all-in-one expense management platform designed to streamline the tedious admin associated with spending and managing money at work.

    The company’s platform delivers more visibility and automation to finance teams by combining spend approvals, virtual and physical cards for employees, expense reimbursements, budgets, and invoice management into one source. This helps businesses free themselves and their employees from financial management so they can focus on their core business to do their best work.

    Requirements:

    • At least 3β€―years of experience in a technical support role
    • Ability to maintain composure and customer focus while troubleshooting and solving technical issues
    • Ability to understand code in languages such as JavaScript (ReactJS, Node.js, Typescript), HTML, CSS, SQL (MySQL, PostgreSQL). The ability to code is not required, but would be advantageous to your application
    • Familiarity with version control systems such as Git
    • Experience with CI/CD pipelines (e.g., ArgoCD) and containerization technologies like Docker and Kubernetes
    • Understanding of cloud storage solutions (e.g., AWS S3, Glacier) and basic cloud infrastructure management
    • Exposure to logging and monitoring tools (e.g., Datadog) for tracking system performance and troubleshooting
    • Experience with API testing tools (e.g., Postman) and supporting API-driven workflows
    • At least an Upper-Intermediate level of English


    Would be a plus:

    • Knowledge of messaging systems such as SQS or Kafka


    Responsibilities:

    • Respond to customer inquiries and technical support requests promptly and professionally
    • Ensureβ€―the agreed levels of service are met according to the Service Level Agreement (SLA)
    • Diagnose and troubleshoot complex technical issues related to software applications, hardware, and network systems
    • Collaborate effectively with cross-functional teams, including developers andβ€―QA engineers, to ensure timely resolution of customer issues
    • Conduct in-depth analysis of Customer problems, identify root causes, and implement effective solutions
    • Maintain accurate and detailed records of Customer interactions, technical issues, and resolutions in the ticketing system
    • Monitor and analyze system performance and availability, identifying and addressing potential issues to minimize downtime
    • Participate in the creation and maintenance of technical documentation, knowledge base articles, and troubleshooting guides
    • Assist in testing and validating software releases and updates before deployment to ensure quality and reliability
    More
  • Β· 95 views Β· 27 applications Β· 24d

    Head of Support

    Full Remote Β· Countries of Europe or Ukraine Β· 3 years of experience Β· Advanced/Fluent
    The project is an AI-driven music platform helping creators turn text into fully professional songs. We’re growing fast and looking for a tech-savvy, proactive, and ultra-organized Head of Support/Support Team Lead to drive our customer service strategy,...

    The project is an AI-driven music platform helping creators turn text into fully professional songs.

    We’re growing fast and looking for a tech-savvy, proactive, and ultra-organized Head of Support/Support Team Lead to drive our customer service strategy, lead and inspire the support team, and ensure exceptional customer experiences through efficient problem-solving and continuous process improvement.

     

    πŸ‘©β€πŸ’» What you’ll do

    • Supervise the support team, set KPIs, report on bad performance and setbacks
    • Deal with support yourself in the remaining time

     

    🧠 About you

    • Tech-savvy and experienced in working with fast-growing tech products
    • Knowledge of UKR/ENG/RUS
    • Able to build PM systems from scratch and adapt them to team needs
    • Extremely organized, responsible, and detail-oriented
    • Calm under pressure and able to keep track of many moving parts
    • Friendly, proactive, and great at team communication
    • Comfortable with async work β€” we care more about results than strict schedules

     

    ⏰ Work setup

    • Full-time (8 hours/day)
    • Flexible schedule, with two short team syncs 
    • Remote-first β€” work from anywhere as long as you can join calls on time

     

    πŸ’° Payment & Perks

    • Monthly payments on the 10th (multiple payout options)
    • Prepayment option available
    • Team bonuses based on product growth

     

    P.S. We value personality and communication β€” we lean toward a friendly, empathetic style of leadership and collaboration.


     

    More
  • Β· 111 views Β· 32 applications Β· 24d

    Senior Customer Success Manager

    Full Remote Β· Ukraine Β· Product Β· 3 years of experience Β· Upper-Intermediate
    About us At OWOX, we believe everyone should have easy access to data. That’s why we created a platform that connects data teams and business users, bridging the gap between business data and decision-makers. OWOX BI is trusted by over 165k users who...

    About us

    At OWOX, we believe everyone should have easy access to data. That’s why we created a platform that connects data teams and business users, bridging the gap between business data and decision-makers.

    OWOX BI is trusted by over 165k users who collaborate around data marts to make data-driven decisions and grow revenue faster.

    Imagine a world where exploring data is as easy as driving a car β€” without the limitations of public transport (dashboards) or the cost of a private driver (data analysts).

    That’s exactly what we provide!

     

    πŸ‘‹About the Role

    We’re looking for a Senior Customer Success Manager who’s not afraid to dig deep, ask the right questions, and become a trusted partner to high-value customers. If you’ve ever been the analyst who got what users actually needed, the agency pro juggling clients with ease, or the marketer who knew there had to be a better way β€” this role is calling.

    We believe that great customer success is about more than answering questions β€” it’s about unlocking value, inspiring confidence, and becoming a trusted partner. You’ll be working with forward-thinking digital teams, who want more from their data β€” and help them get there.

    Your job will be to understand their goals, guide them to wins, and ensure they stick around because they genuinely love using our platform.

     

    πŸ’ͺWhat you’ll do

    • Build relationships with economic buyers β€” understand their motivation, and know their goals and KPIs.
    • Be the strategic partner for senior marketers and digital leads β€” onboard them, guide them to their first β€œaha!” moments, and keep that momentum going.
    • Make complex things simple β€” help marketing specialists and analysts get the most from our product, whether it’s setting up the right workflows or showing them smarter ways to report on performance.
    • Act as the customer’s voice β€” gather feedback, spot trends, and work closely with our product and analytics teams to make our platform even better.
    • Stay one step ahead β€” proactively manage relationships, monitor customer health, and ensure they get value month after month.
    • Own the outcome β€” whether it’s retention, satisfaction, or expansion β€” you’ll play a key role in driving impact for both the customer and the company.

       

    πŸ”ŽWhat we’re looking for

    • 3+ years of experience as a Customer Success Manager, Marketing Manager, or Digital Analyst in a customer-facing role.
    • High proficiency in written and spoken English (level Upper-Intermediate or higher). You’ll be speaking with customers around the globe.
    • A natural communicator β€” you can clearly explain ideas, lead conversations with confidence, and make users feel heard and supported.
    • Strong critical thinking β€” you know how to get to the root of the problem and won’t stop at β€œgood enough”.
    • Self-driven and proactive β€” you spot opportunities before they become issues and love taking initiative.

       

    ☺️You’ll feel right at home if you

    • Used to be an analyst or worked in sales and know what end users really need.
    • Worked in a marketing agency and want to bring your client relationship skills into a product company.
    • Were once β€œon the other side” β€” a marketer, product or digital manager who knows what makes a product truly useful.
    • Have experience with tools like GA4, Looker Studio, BigQuery, or product metrics like MRR and retention.
    • Enjoy startup dynamics and cross-functional teamwork.

       

    🀝What we offer

    • A wide variety of projects and real challenges β€” every customer comes with a different context, goals, and opportunities. Boredom is not on the menu.
    • Direct impact on how client projects evolve β€” you’re not just responding to requests, you’re a trusted advisor helping shape real decisions.
    • A real voice in product development β€” your feedback from the field helps shape what we build next.
    • Freedom to bring your ideas to life β€” if it makes sense, we test it; if it works, we scale it.
    • smart and friendly team, where curiosity, ownership, and collaboration are genuinely valued.
    • Zero bureaucracy β€” we trust you to own your work and make decisions.
    • Flexible schedule and remote-friendly culture β€” we care about outcomes, not hours.

     

    At OWOX, you will discover a great environment for professional growth, a supportive atmosphere, and the opportunity to collaborate with experts in their field.

    More
  • Β· 120 views Β· 31 applications Β· 23d

    Head of Customer Support

    Full Remote Β· EU Β· Product Β· 3 years of experience Β· Advanced/Fluent
    We are looking for a Head of Customer Support to lead and scale our global support operations for a fast-growing online gambling product. This role is essential to delivering a seamless and responsible player experience across multiple markets and...

    We are looking for a Head of Customer Support to lead and scale our global support operations for a fast-growing online gambling product. This role is essential to delivering a seamless and responsible player experience across multiple markets and platforms.
    Key Responsibilities

    Strategy & Operations

    • Build, lead, and continuously improve the customer support function, ensuring round-the-clock coverage and fast response times.
      Hire, train, and manage a multilingual CS team
    • Foster a high-performing, player-first culture with a focus on empathy and efficiency.
    • Oversee day-to-day support operations, ensuring consistent, friendly, and efficient communication with players.
    • Handle escalations and high-risk cases, working closely with Compliance, Risk, and Product teams.
    • Ensure alignment with Responsible Gambling practices and AML/KYC procedures.
    • Collaborate with Product and Tech teams to optimize support tools (CRM, ticketing systems, chatbots).
    • Requirements
    • Proven experience as Head/Lead of CS or Operations in iGaming, gambling, or a high-volume digital product.
    • Strong leadership and people management skills, with experience scaling teams.
    • Familiarity with CRM systems (Zendesk, Salesforce, etc.), live chat platforms, and CS analytics.
    More
  • Β· 95 views Β· 11 applications Β· 23d

    Implementation Support (UKR/EU)

    Full Remote Β· Countries of Europe or Ukraine Β· Product Β· 3 years of experience
    Fluent Trade technologies is seeking a highly motivated and detail-oriented Implementation Support Specialist to join our growing team. In this role, you will play a crucial part in ensuring the successful onboarding and adoption of our Solution by our...

    Fluent Trade technologies  is seeking a highly motivated and detail-oriented Implementation Support Specialist to join our growing team. In this role, you will play a crucial part in ensuring the successful onboarding and adoption of our Solution by our valued clients. You will provide technical and functional assistance, guiding clients through the implementation process and ensuring a smooth and positive experience. Experience or a strong understanding of foreign exchange (FX) markets and processes is a significant plus.

    Responsibilities:

    • Serve as the primary point of contact for new clients during the implementation phase.
    • Guide clients through the software setup, configuration, and integration processes.
    • Provide technical troubleshooting and problem-solving assistance related to the implementation.
    • Collaborate closely with the Development and QA teams to ensure a seamless client handover and to escalate complex issues.
    • Document the implementation process, including configurations, customizations, and client-specific requirements.
    • Track implementation progress and provide regular updates to clients and internal stakeholders.
    • Contribute to the development and improvement of implementation best practices and documentation.
    • Ensure client satisfaction throughout the implementation lifecycle.
    • Provide specialized support and guidance to clients implementing the FX-related features of our software.
    •  Assist in the configuration and troubleshooting of the system 

    Qualifications:

    • 2 years of experience in software implementation, technical support, or a related client-facing role.
    • Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
    • Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues.
    • Exceptional communication, presentation, and interpersonal skills, with the ability to explain technical concepts to non-technical users.  
    • Strong organizational skills and attention to detail.
    • Proficiency in the implementation of big and complex projects.
    • Ability to work independently and as part of a collaborative team.
    • Excellent speaking English skills.
    • Experience in writing Project management documentation in English.
    • Proven experience in working with customers within US/EU business hours.
    • Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, Finance, Economics, or equivalent experience.

    Will be a Plus:

    • Strong understanding of forex and software development methodologies
    More
  • Β· 50 views Β· 8 applications Β· 17d

    Telecommunication Support Engineer

    Full Remote Β· EU Β· 3 years of experience Β· Upper-Intermediate
    As part of the support center for our Partner's EU Customers, we are seeking the most dedicated individuals with telecom experience and the ability to query databases and fetch data to provide technical guidance to major telecom Customers. Telecom...

    As part of the support center for our Partner's EU Customers, we are seeking the most dedicated individuals with telecom experience and the ability to query databases and fetch data to provide technical guidance to major telecom Customers. Telecom experience is essential because it provides a foundation for understanding the technical components of our Partner's products and services. It enables the support center staff to diagnose and troubleshoot technical issues quickly and efficiently, which is essential in ensuring Customer satisfaction. Another critical qualification for this position is the ability to query databases and fetch data. It enables the support center staff to access the necessary information quickly and efficiently. It helps in resolving technical issues that may require access to Customer data or product information. Based on that, the Customers are provided with accurate and up-to-date information about our Partner's products and services.

     

    Responsibilities:

    • Working with the Customer Team on providing information out of our Partner tool.
    • Analyzing issues relating to Telecom network KPIs.
    • Finding out issues pertaining to Customers’ network and our Partner traffic integrations.
    • Daily operations & maintenance and problem resolution.
    • As the case might be, identification, diagnosis, and resolving System-related issues with good troubleshooting and root cause finding.

     

    Requirements:

    • 2-3 years of relevant experience.
    • SQL knowledge.
    • Cellular protocol understanding.
    • Basic system skills: Linux, Cloud & Cloud native understanding.
    • Very good customer interaction interface skills and ability to independently conduct Customer calls.
    • Willingness to work in shifts (24/7).
    • Willingness to travel on-site for few days ( on business needs)
    • Nice to Have: Knowledge of Wireshark tool.
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  • Β· 52 views Β· 11 applications Β· 17d

    Technical support specialist with Spanish

    Full Remote Β· Worldwide Β· Product Β· 3 years of experience Β· Upper-Intermediate
    Leading manufacturer of car security systems that is actively expanding in the international market. We are looking for technical support specialists with excellent foreign language skills to work remotely to help our customers, partners and installers...

    Leading manufacturer of car security systems that is actively expanding in the international market. We are looking for technical support specialists with excellent foreign language skills to work remotely to help our customers, partners and installers configure and integrate our security systems.

     

    Responsibilities:
    Advising installers, partners, and customers on the compatibility  security systems with cars, their installation, and configuration.
    Providing technical support through various communication channels (phone, email, chat).
    Ensuring a high level of service and prompt resolution of customer requests.


    Requirements:
    Fluency in Spanish (at least C1 level).
    Excellent communication skills and ability to explain technical aspects in a clear manner.
    Experience in technical support / service desk or related field will be an advantage.


    Working conditions:
    Shift work: 08:00-16:00 or 15:00-22:00 - five-day work week.
    Work schedule in accordance with the Brazilian or Mexican time zone, depending on the language proficiency.
    Competitive salary in accordance with market standards and the candidate's experience.

     

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  • Β· 171 views Β· 79 applications Β· 17d

    Technical support specialist with English

    Full Remote Β· Worldwide Β· Product Β· 3 years of experience Β· Advanced/Fluent
    Leading manufacturer of car security systems that is actively expanding in the international market. We are looking for technical support specialists with excellent foreign language skills to work remotely to help our customers, partners and installers...

    Leading manufacturer of car security systems that is actively expanding in the international market. We are looking for technical support specialists with excellent foreign language skills to work remotely to help our customers, partners and installers configure and integrate our security systems.

     

    Responsibilities:
    Advising installers, partners, and customers on the compatibility  security systems with cars, their installation, and configuration.
    Providing technical support through various communication channels (phone, email, chat).
    Ensuring a high level of service and prompt resolution of customer requests.


    Requirements:
    Fluency in English (at least C1 level).
    Excellent communication skills and ability to explain technical aspects in a clear manner.
    Experience in technical support / service desk or related field will be an advantage.


    Working conditions:
    Shift work: 08:00-16:00 or 15:00-22:00 - five-day work week.
    Work schedule in accordance with the USA time zone, depending on the language proficiency.
    Competitive salary in accordance with market standards and the candidate's experience.

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  • Β· 63 views Β· 14 applications Β· 17d

    Flight Booking Manager

    Full Remote Β· Worldwide Β· 3 years of experience Β· Advanced/Fluent
    We are actively growing and expanding our team of Flight Booking Managers. You’re our ideal candidate if you: Have a C1 level of English; Are proficient in GDS booking systems such as Galileo and Amadeus. Experience with Farelogix will be an...

    We are actively growing and expanding our team of Flight Booking Managers.

     

    You’re our ideal candidate if you:

    • Have a C1 level of English;
    • Are proficient in GDS booking systems such as Galileo and Amadeus. Experience with Farelogix will be an advantage;
    • Approach your work with responsibility, a drive for excellence, and a focus on building trust with customers;
    • Possess strong communication skills, can work in a team, and handle stress effectively
       

    Your main responsibilities will include:

    • Consulting customers regarding ticket refunds and rebookings;
    • Calculating refund or rebooking costs upon customer request;
    • Processing refunds and rebookings via GDS and BSP Link.

     

    What we offer:

    • Paid training;
    • Stable and timely income (fixed salary + bonus for meeting realistic KPIs);
    • Career growth opportunities (within the project and in other company departments);
    • Full-time employment;
    • Working schedule: 12:00β€”20:30 Kyiv time;
    • Remote work opportunity (with a stable internet connection and access to a backup power source);
    • Supportive colleagues and a friendly, young team.
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