Streamline

Streamline is an AI-driven supply chain planning platform used by more than 2,000 companies across 51 countries. We help manufacturers, distributors, and retailers decide what to produce, order, and keep in stock.

We are growing our team and looking for a proactive, customer-focused Customer Success Manager with strong judgment, high standards, and a point of view of their own. In this role, you will manage and develop relationships with customers and partners, primarily in North America.

You will take ownership of a customer portfolio after implementation, helping customers adopt Streamline, achieve measurable value, and build long-term partnerships with us. This role requires strong communication, independence, responsiveness, and the ability to recognize customer needs and risks before they become problems.

Join a team where your expertise carries weight, good work gets noticed, and you have room to shape how things are done in your area. The working schedule should provide sufficient overlap with North American business hours, from 16:00 to 00:00 Ukrainian time.

What you’ll do

 

• Manage a portfolio of customers throughout the post-implementation lifecycle.
• Act as the main point of contact for assigned customers.
• Build strong relationships with key stakeholders and understand their goals, processes, and challenges.
• Conduct product training, regular check-ins, QBRs, and other customer meetings.
• Monitor customer health, engagement, and product adoption.
• Proactively identify customer risks, blockers, and signs of disengagement.
• Follow up on customer questions, requests, and issues, coordinating with Support, Product, Development, Implementation, and other teams.
• Help customers connect their business needs with relevant Streamline capabilities.
• Identify opportunities to improve product adoption and increase customer value.
• Support customer retention, renewals, and account expansion.
• Collect customer feedback and share relevant insights with internal teams.
• Identify opportunities for case studies, testimonials, and other customer advocacy activities.
• Keep customer information, activities, tasks, and follow-ups accurate and up to date in HubSpot and Vitally.
• Maintain prompt and consistent communication with customers and internal teams throughout the working day.

What we’re looking for

 

• At least three years of previous experience in Customer Success, Account Management, B2B SaaS, or another customer-facing role.
• Excellent spoken and written English at C1 level or higher.
• Strong communication skills and confidence in leading customer meetings and product training.
• A proactive approach: you identify the next step and take action without waiting for instructions or customer requests.
• A strong sense of ownership and accountability for your customers and tasks.
• The ability to build trusted relationships and keep conversations engaging and productive.
• Strong organizational and time-management skills, with the ability to manage multiple customers and priorities.
• The ability to understand customers’ business processes and connect their challenges with relevant product capabilities.
• Independence in day-to-day work and confidence escalating risks or blockers when necessary.
• The ability to collaborate effectively with Support, Sales, Product, Development, and Implementation teams.
• Availability to work hours that sufficiently overlap with North American customers.
• Experience or strong knowledge of supply chain planning, demand planning, inventory management, forecasting, ERP systems, or related business processes.

Nice to have

 

• Experience working with North American customers.
• Experience conducting software training, onboarding sessions, QBRs, or customer workshops.
• Experience with HubSpot, Vitally, Jira, or similar tools.
• Experience supporting renewals, identifying churn risks, or finding expansion opportunities.
• Experience collecting customer stories, testimonials, or case studies.
• Basic technical knowledge and the ability to investigate customer issues before escalating them.

We offer

 

• Medical insurance;
• Personal accountant support;
• Professional training and development opportunities;
• English language classes;
• Mental health support, including psychologist sessions covered by the company;
• Access to AI tools that make daily work smarter and more efficient;
• Team-building activities and corporate events.

Why Streamline?
At Streamline, you will work with customers from different industries and markets, helping them solve real supply chain challenges. You will have the ownership to shape customer relationships, collaborate directly with product and technical teams, and influence how we improve both our platform and the customer experience.

Streamline develops an AI-powered supply chain planning platform used by more than 2,000 companies worldwide. It is a mature product with complex planning logic, AI capabilities and many technical challenges where better solutions can still be found.

We are looking for a Trainee Manual QA Engineer to join our team and help maintain the high quality of our web product.

💡 Strong analytical thinking and the ability to solve complex problems are important to us. If you have participated in mathematics olympiads, programming competitions or similar contests, be sure to tell us—this experience may be a significant advantage.

 

What we expect:

• English at the B1 level or higher.
• Basic understanding of version control systems, particularly Git.
• Knowledge of HTTP request methods and status codes, including how they work in web applications.
• Practical experience with browser developer tools, particularly Chrome DevTools.
• Strong understanding of the software development life cycle (SDLC).
• Experience testing APIs with Postman, Insomnia or similar tools.
• A completed technical degree in Computer Science, Engineering, Mathematics or a related field is required.

It will be a plus if you have:

• Experience with test management tools such as TestRail or Qase.
• Knowledge of project management platforms such as Jira, Trello or Rally.
• Knowledge of test design techniques and the ability to apply them effectively.
• Strong communication and problem-solving skills.

What you will do:

• Thoroughly test new functionality during development to ensure high product quality.
• Identify, document and verify defects, and monitor their timely resolution.
• Participate in smoke and regression testing to verify the stability and integrity of the system.
• Create and review test documentation, including checklists, test cases and acceptance criteria.
• Test APIs using Postman, validate requests and responses, and ensure the backend works as expected.
• Gather and analyse requirements for new and existing functionality, contribute to the knowledge base and deepen your understanding of the product.

What we offer:

• Medical insurance.
• A comfortable office at the Leonardo Business Centre in central Kyiv.
• A supportive team and collaborative working environment.
• Professional and career development opportunities.
• Access to AI tools that help you work faster and more effectively.
• An opportunity to contribute to a product that continues to grow and evolve.
• Free lunches, corporate events and team activities.

📍 Working format: Candidates based in Kyiv are expected to work from our Kyiv office during the probationary period. After successful onboarding, a hybrid or remote working format may be available.

We are looking for a Junior Manual QA Engineer to join our team and support the delivery of a high-quality web-based product.

Requirements 

 

• At least half a year of experience in software testing of web-based applications.
• English proficiency at B1 level or higher.
• Basic understanding of version control systems, such as Git.
• Knowledge of HTTP request methods and status codes, and an understanding of how they function in web applications.
• Practical experience with browser development tools, such as Chrome DevTools.
• Deep understanding of the software development life cycle (SDLC).
• Experience with API testing tools, such as Postman or Insomnia.
• Completed Bachelor’s degree in a technical field, such as Computer Science, Engineering, or Mathematics. This is a mandatory requirement.

Nice to have

 

• Experience with test documentation management tools, such as TestRail or Qase.
• Knowledge of project management platforms, such as Jira, Trello, or Rally.
• Knowledge of test case development techniques to improve testing efficiency and effectiveness.
• Strong soft skills, including communication and problem-solving abilities.

Responsibilities

 

• Conduct thorough testing of new functionality during the implementation phase to ensure high-quality deliverables.
• Identify, document, and test defects, ensuring they are resolved in a timely manner.
• Participate in smoke and regression testing to verify overall system integrity and quality.
• Develop and review test documentation, including checklists, test cases, and acceptance criteria, to ensure comprehensive coverage.
• Perform API testing using Postman to validate request and response behaviour and ensure backend functionality works as expected.
• Gather and analyse requirements for new and existing functionality, contributing to the knowledge base and improving product understanding.

We Offer:

 

• Medical insurance.
• Cozy office at Leonardo Business Center.
• Friendly and supportive team environment.
• Opportunities for professional and career growth.
• Access to AI-powered tools to enhance productivity and daily work.
• Involvement in a fast-growing project.
• Paid lunch, corporate and team-building events.

📍 For candidates based in Kyiv, this position requires working from our Kyiv office during the probation period. Once onboarding is successfully completed, you can transition to a hybrid or remote work model.