Jobs

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking to add a passionate and dedicated Network Administrator to our team in Lviv-Ukraine!
 

About the job:

We are seeking an experienced and motivated Network Administrator to manage and maintain EveryMatrix’s network infrastructure alongside our current team. The ideal candidate will have a deep understanding of networking technologies, strong problem-solving abilities, and excellent skills on enterprise level network. The Network Administrator role is to ensure the stability, security, and performance of our networks, both on-premises and cloud-based.
 

What You'll get to do:

• The Network Engineer will be responsible of managing and maintaining Everymatrix’s enterprise network and the design of the network infrastructure.
• Install and configure network equipment: switches, routers, firewalls, access points;
• Configure VPN solutions: site-to-site, remote access, IPSEC and SSL;
• Network Maintenance: make sure all equipment is monitored, alerts are being sent, documentation is updated;
• Implement new network security and monitoring solutions;
• Support internal teams to handle network problems;
• Troubleshoot network related problems in a timely manner;
• Effectively communicate with the team members, peers and management;
• Manage operational tasks and assure they are done within agreed SLAs;
• Adhere to business standards and processes
• Constantly check for potential improvements that lead to increased efficiency, resiliency and cost optimization;
• Troubleshoot network team incidents and participate in elaborating a clear root cause analysis and complete mitigation plan;
• Contribute to mid and long term infrastructure strategy;
• Coordinate with all parties(clients, peers, vendors etc.) to ensure seamless operations and projects delivery;
• Responsible for network devices lifecycle management and patch management;
• Ensure accurate monitoring of network devices;
• Other requirements raised by management.
   

What You need to know:

• Bachelor's degree in technical field(engineering, mathematics, IT);
• Minimum of 5 years of technical background with various network equipment (routers, switches, firewalls);
• Excellent knowledge of routing, switching and network protocols (DHCP, ARP, dot1q, OSPF, BGP);
• Extensive experience on configuring and managing VPN solutions(site-to-site, Remote access, IPSEC, SSL);
• Previous experience on managing firewall devices;
• Knowledge of Linux OS and microservices;
• Experience with software defined networking is a plus;
• Nice to have: Networking certifications or hands-on experience with CCNA/ CCNP/Cisco ACI;
• Understanding of ITIL processes(certification is a plus);
• Availability for on-call work schedule;
• Fluency in English, both written & spoken;
• Excellent communication skills;
• Strong analytical and research skills;
• Problem-solving skills;
• Ability to accept and adjust to changes – agile;
• Oriented to details;
• Passionate about technology.
   

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.
 

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

Job Description

• Education: Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications or equivalent;
• Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable;
• Hands-on experience with Linux;
• English level – upper-intermediate;

Would be a plus:

• Superior problem solving, analytical and communications skills;
• A strong understanding of IP protocols and telecommunication/cable operator networks;
• Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain;
• Experience with bash/python scripting;
• Experience with Salesforce, Jira, Confluence;
• Ability to work on flexible hours.

Job Responsibilities

• Responsible for integration and support in assigned product areas, regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving equipment;
• Report and track design, reliability and maintenance problems or bugs to R&D engineering groups;
• Assist, and implement both hardware and software upgrades to the existing Harmonic customer base.

Department/Project Description

Harmonic is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.

Skill Category

Support

We are inviting you, a highly motivated and results-oriented System Administrator to join our team on a full-time basis.

Our team has unique expertise in research, analysis, and product development. By relying on technical insights and a data-driven approach, we create disruptive future-defining innovations in the fin-tech industry that remain our basis for success.

Responsibilities

• Maintain and develop internal infrastructure
• Evaluate system performance and troubleshoot issues in order to optimize infrastructure for maximum efficiency, security and uptime
• Manage and support storage solutions
• Improve automation and streamline system administration workflows
• Implement and maintain system security measures, including user access controls
• Work with various teams to translate organizational needs into infrastructure solutions

• Evaluate new technologies and tools that could enhance system performance and efficiency

   

Requirements

• Relevant Linux/Unix Administration background
• Advanced experience with Virtualization system: VMware ESXi, Hyper-V, Proxmox
• Solid knowledge of network security concepts, including firewall configuration, VPN setup, and intrusion detection systems
• Install, configure, and maintain network equipment including routers, switches, firewalls, and wireless controllers
• Strong understanding of networking concepts, protocols and technologies
• Experience with system and network monitoring tools (e.g., Zabbix, Prometheus, Grafana, Nagios) to ensure infrastructure performance
• Solid understanding of clustering technologies and high availability configurations (e.g., failover clusters, load balancing, redundancy)

• At least Intermediate level of English or higher

   

Will be a plus

• Atlassian Product Administration Experience

• Experience of configuring Jira for use in non-software environments, e.g. HR onboarding, offboarding, finance, procurement, etc

   

We offer

• Compensation for tax expenses of private entrepreneurs in Ukraine
• Qualified assistance and support for Ukrainian private entrepreneurs
• 10 paid sick leave days per year
• 20 paid vacation days per year
• Public holidays according to current Ukrainian legislation
• Medical insurance for employees
• Compensation for professional education and learning English
• Compensation for a sports subscription or sports equipment

We are looking for a System Administrator to join our IT team. You will be responsible for system and application updates, handling service requests and incidents, and supporting users to ensure smooth IT operations. You will also manage hardware and software needs, keep track of inventory, and make sure our systems meet security policies and industry standards.
Position requires relocation to Malaysia.

Responsibilities

• Perform system and application updates
• Handle incoming service requests and incidents efficiently by categorizing, prioritizing, and resolving them based on urgency and business impact. Maintain clear communication and follow up on ticket progress.
• Assist end-users by troubleshooting technical problems, providing guidance, and ensuring a smooth IT experience. Document resolutions and contribute to knowledge bases for future reference.
• Assess hardware and software needs, coordinate procurement processes, and manage inventory. Perform regular audits to ensure compliance with security policies, licensing agreements, and industry standards.
• Hardware management, including procurement, service center coordination, selection, and maintenance
• Wi-Fi access point configuration and troubleshooting
• Full office IT infrastructure support, including access control systems

Requirements

• At least 1,5-2 years of experience as a System Administrator or a similar role
• Proficiency in MacOS, Linux, or Windows operating systems
• Familiarity with Mattermost, Slack, or other communication tools
• Experience with backup systems and network diagnostic programs
• Knowledge of antivirus software and mail software
• Understanding of network security concepts
• Experience in configuring firewalls and setting up VPNs
• Familiarity with intrusion detection systems
• Intermediate English proficiency (B1) in speaking and writing

We offer

• 16 paid vacation days per year 
• 14 paid sick leave days per year 
• 11 days Public holidays
• Medical insurance 
• Dental expenses reimbursement 
• Parking and commuting reimbursement 
• Professional education budget 
• Language learning budget 
• Wellness budget (gym membership, sports gear and related expenses)
• Extensive relocation package for you and your family

24PLAY is a product company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Blitzkrieg Assault, Street Dude, and more.

We are currently looking for a System Administrator to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv.

Responsibilities:

• Supporting office users and their equipment
• Maintaining expense reports for the company
• Taking care of and keeping inventory of technical equipment
• Troubleshooting laptop/software issues

Our ideal candidate:

• Confident PC user skills
• Clear and correct verbal and written communication in Ukrainian
• Ability to work in a multitasking environment
• Quick and efficient task execution
• English level B1 or higher.

Nice to have:

• Education in Computer Science, Information Technology, or relevant experience

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Weekly Events: Enjoy board games, masterclasses, corporate events, BBQs, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.

The Role

We are looking for a highly motivated Service Desk Engineer to join our team. You will be responsible for providing internal customer support for IT-related issues. Primarily, you will act as a 1st Line Support Engineer, but you may also be assigned more advanced system administration tasks depending on your skills and capabilities.

What You Will Be Doing

• Registering, prioritizing, and documenting incoming questions and service desktickets, and routing the tickets to relevant teams if needed.
• Supporting customers locally in the office and remotely.
• Installing and configuring software on customer equipment.
• Performing routine software and hardware maintenance.
• Work with network equipment (Cisco, HP)
• Working closely with the IT team to resolve any IT-related issues.
• Performing routine access management tasks (password resets, enabling/disablingusers, etc.).
• Performing some system administration tasks (specified additionally, with educationprovided if needed).
• Providing customers with guidelines and producing user manuals.

What you need for this Position

• Advanced user of Windows, MacOS, and Unix systems.
• Basic understanding of MS Active Directory and computer networking, including DHCP, DNS, and OSI model.
• Eagerness to grow professionally in IT.
• Customer-oriented mindset.
• Accuracy, punctuality, and discipline.

Nice to Have

• Some scripting experience (Bash, PowerShell, Python).
• At least one year of working experience in a similar position.
   

What we offer for your success

• Very warm and friendly working environment and flexible working schedule.
• 20 days off + paid national holidays, and 12 sick days paid by the company per year.
• Medical insurance, and health protection programs (with COVID-19 and dental coverage).
• Continuous professional development and growth opportunities.

We are looking for a skilled Microsoft 365 System Engineer to join our team. This role is focused on enhancing our endpoint and device management strategies through Microsoft Intune and driving the implementation of best practices across the Microsoft 365 environment. You will play a critical part in ensuring a secure, reliable, and scalable workplace infrastructure for our users.
 

Key Responsibilities:

• Design and implement comprehensive device management strategies using Microsoft Intune.
• Configure and maintain Intune policies: Windows Hello for Business, role-based access, software deployment, update management, and device compliance.
• Strengthen security posture by implementing Microsoft-recommended Attack Surface Reduction (ASR) rules.
• Collaborate with IT Helpdesk and user groups to gather feedback and improve the endpoint management experience.
• Drive automation initiatives to optimize routine IT operations using scripting and modern tools.

• Contribute to the rollout of the Zero Trust security model across the enterprise.

   

Required Skills and Qualifications:

• Deep expertise in Microsoft 365 services: Exchange Online, Microsoft Teams, Security & Compliance Center, Intune, and the M365 Admin Portal.
• Strong knowledge of Azure Active Directory (AAD), including Azure AD Connect, MFA, and SSO implementations.
• Solid understanding of security best practices within the Microsoft 365 ecosystem.
• Proficient in PowerShell scripting for automation and administrative tasks.

Nice to Have:

• Experience with configuration management tools (e.g., SCCM, Endpoint Manager, etc.).
• Familiarity with Infrastructure as Code (IaC) principles.
• Relevant Microsoft certifications (e.g., MS-102, AZ-104) are a strong advantage.
• Knowledge of other operating systems: macOS, Linux, Android, and iOS.

As an Infrastructure Lead, you will play a key role in ensuring the stability, scalability, and security of the systems that power all of Readdle's products and internal services. You’ll be responsible for infrastructure-related integrations, technical support, and critical business systems, including payment and billing operations. This role is based in Warsaw and is essential to keeping our operations running smoothly and efficiently.

What will you do:

• Lead, mentor, and manage a team of IT specialists and engineers.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a positive and collaborative team environment.
• Build and develop an IT-related Center of Excellence to provide a modern and customer-friendly approach for employees.
• Implement, analyze, and monitor security controls for infrastructure according to the ISO/IEC 27001 standard.
• Evaluate and recommend new technologies to improve the infrastructure.
• Maintain and continuously improve Service Desk processes to ensure efficient and effective user support.
• Implement and manage monitoring and alerting systems to ensure high availability and performance.
• Lead the incident response process for infrastructure-related issues.
• Oversee asset management, purchasing, onboard and offboard processes from an IT perspective
• Collaborate with software engineering teams to understand their infrastructure needs and provide support.
• Communicate effectively with stakeholders across the organization on infrastructure-related matters.
• Build a best-in-class IT infrastructure and user support experience

About you:

• A customer-first mindset—you enjoy supporting people and creating efficient, user-friendly IT environments
• 5+ years of experience in system administration or infrastructure management
• Solid experience working with macOS and the Apple ecosystem (devices, system preferences, configuration, etc.)
• Experience administrating Jira and Jira Service Management (JSM)
• Basic hands-on knowledge of AWS or GCP
• Familiarity with JAMF administration
• Solid communication skills with English at B1–B2 level and fluent Ukrainian 
• Strong problem-solving skills and a shock-resistant nature—you stay calm and proactive in unexpected situations
• A coachable attitude—you’re open to feedback and continuous growth

What you will get at Readdle:

• Customer-centric culture. We put our customers first. It means that every employee can benefit from interacting with our customers directly. It enables us to create and deliver the best solutions for millions of our users.
• Professional growth. We are professionals at everything we do. It means we own our decisions, our work, and our results. We provide quality feedback to others and welcome feedback as an opportunity to learn and improve.
• A team of amazing people. The greatest power we have is the team. It means we care about each other, ensure transparency, and invest in everyone's success.
• Impact on our products. We aim to create valuable products. It means that we improve ourselves constantly by overcoming constraints, simplifying our processes, and improving our capacity.
• Innovative culture. We try to be innovative and creative in everything we do. It means that we expect, appreciate and value new ideas.

What you will do:

• Ensure smooth day-to-day operation and maintenance of computer systems and networks
• Monitor system performance and implement updates, patches, and security measures regularly 
• Troubleshoot and resolve technical issues for internal users
• Support onboarding and offboarding processes, including account setup and system access
• Manage asset lifecycle: from IT equipment ordering to tracking and utilisation
• Prepare and configure accounts, devices, and access for new employees
• Maintain a secure and stable IT environment, aligned with internal policies and best practices

About you:

• Confident working in the Linux command line (mid-level)
• Solid experience working with macOS and the Apple ecosystem (devices, system preferences, configuration, etc.)
• Basic experience with AWS and GCP
• Hands-on experience with asset management
• Client- and customer-oriented mindset
• Experience managing Google Workspace
• Solid communication skills with English at B1–B2 level and fluent Ukrainian 
• Willingness and ability to travel across Europe and the UK

Will be a plus:

• Experience with JIRA/JSM administration
• Understanding or hands-on experience with CI/CD pipelines
• Linux or network certifications

• Experience managing MDM solutions (preferably JAMF)

   

What you will get at Readdle:

• Customer-centric culture. We put our customers first. It means that every employee can benefit from interacting with our customers directly. It enables us to create and deliver the best solutions for millions of our users.
• Professional growth. We are professionals at everything we do. It means we own our decisions, our work, and our results. We provide quality feedback to others and welcome feedback as an opportunity to learn and improve.
• A team of amazing people. The greatest power we have is the team. It means we care about each other, ensure transparency, and invest in everyone's success.
• Impact on our products. We aim to create valuable products. It means that we improve ourselves constantly by overcoming constraints, simplifying our processes, and improving our capacity.
• Innovative culture. We try to be innovative and creative in everything we do. It means that we expect, appreciate and value new ideas.

We are looking for a responsible Service Desk Engineer to join our partner's team.
 

Your main responsibilities will be:

• Reproduce, analyze and evaluate requests and their impact to resolve or escalate incidents as needed;
• Communication on issues resolving with other departments;
• Control the SLA for incident resolution and escalate unresolved issues;
• Be the 1-st (partly) and 2-nd (mostly) line of technical support (from the L3 model).
   

Essential professional experience:

• System administrator with proven Office Infrastructure hands on experience (1+ year);
• Desktop OS administration, hardware;
• Windows: Client OS support (Windows 10), Windows server 2012 R2(AD, GP, Print Services);
• MacOS: Client OS support;
• Networking: DNS, DHCP, OSI, routing & switching principles;
• General tags: Asana, AD, SCCM, CrowdStrike, Confluence, Acronis, software/hardware troubleshooting, SQL, Slack, GSuite;
• Customer-oriented person;
• Ability to cope with all the IT related local tasks in offices (prepare workstations, workplaces, etc);
• Oral and written literacy;
• Intermediate English and higher;
• Understanding ITIL.

About Bitmedia Labs
Bitmedia Labs - an international product IT company, has been in the industry since 2014, effectively functioning on a worldwide scale with a crew of 100+ ambitious and highly skilled professionals, creating successful projects in domains such as online advertising systems for the crypto space, blockchain games and NFT products.

 

Requirements:

• 2+ years experience as a System Administrator;
• Hands-on experience with centralized management systems for MacOS (Mac Server);
• Good knowledge of personal operational systems — Mac OS;
• Knowledge of protocols LDAP, SAML, OAuth;
• Strong experience with MacOS in a corporate environment;
• Ability to manage G Suite accounts and other corporate software;
• Familiarity with remote hardware setup and maintenance;
• Experience liaising with vendors and providing remote technical support;
• Ability to maintain accurate documentation and ensure compliance with legal requirements;
• English - Intermediate level or higher;
• Experience in developing remote work security policies and training programs.

Nice to have:

• Experience with SQL/NoSQL databases (accounts management);
• Experience with Docker, GitHub, and Ansible (user experience);
• Experience with password manager tools, like Passwarden;
• Experience with monitoring/alerting systems such as Prometheus, Grafana;
• Experience in network administration and ensuring stable remote connections;
• Familiarity with incident response and cybersecurity best practices.

Responsibilities:

• Oversee and manage remote access to corporate G Suite accounts and other team service accounts;
• Facilitate the setup, maintenance, and remote troubleshooting of company-managed laptops and hardware, with an emphasis on MacOS devices;
• Administer and monitor access to company databases, software, and other resources, implementing security protocols as needed;
• Ensure stable and secure remote connections, with expertise in VPNs and firewalls;
• Serve as the primary contact with vendors and provide remote technical support to employees;
• Comply with legal IT practices, maintain accurate documentation, and offer virtual training to employees;
• Collaborate remotely with various departments to understand their IT needs and provide tailored solutions;
• Develop and implement remote work security policies and train employees in best practices;
• Proactively monitor system health and security alerts, coordinating incident response efforts;
• Maintain records of access permissions, software subscriptions, and associated costs;
• Active cooperation with the DevOps team.

Hiring process:

• Intro call with a Recruiter - Test Task - Interview with the Hiring team - Offer.

We offer:

• Flexible work environment - you can work remotely anywhere or at our comfortable Hub in Kyiv;
• The 8-hours working day with a flexible schedule;
• Competitive salary based on your experience;
• Regular performance review and annual salary review;
• Paid sick leaves, vacation and holidays;
• Professional development tools (reimbursement of educational courses or workshops, conferences around the world);
• Ambitious team with a transparent communication and friendly atmosphere, no micromanagement;
• Apple equipment;
• Memorable gifts for holidays.

We are seeking a skilled and motivated Support Engineer to join our IT Department. The ideal candidate will ensure the smooth operation and optimization of IT systems while providing technical support to end users. This role will primarily involve working with the Microsoft technology stack and Atlassian , ensuring high-quality service delivery and resolving technical issues efficiently.

Key Responsibilities:

• Technical Support:
  • Provide Level 1 and Level 2 technical support for Microsoft technologies (e.g., Windows OS, Office 365, Azure, SharePoint, Teams) and Jira, Confluence, etc.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Escalate complex problems to higher-level teams as needed.
• Systems Maintenance:
  • Perform routine system monitoring, updates, and maintenance for IT systems and applications.
  • Manage user accounts, permissions, and group policies in Active Directory and Azure AD.
• Collaboration & Communication:
  • Work closely with other IT teams to ensure seamless integration of services.

  • Communicate effectively with stakeholders to understand and resolve issues.

     

Required Qualifications:

• Proficiency in Microsoft technologies, including Windows OS, Office 365, Azure, and SharePoint.
• 2+ years of experience in a technical support or similar role.
• Familiarity with Atlassian for documentation and collaboration.
• Strong analytical skills with the ability to diagnose and resolve technical issues promptly.
• Excellent verbal and written communication skills to interact with technical and non-technical users.

Would be a Plus:

• Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate).
• Experience with ITIL processes for incident and problem management.
• Knowledge of scripting languages like PowerShell.

Про компанію 

EverGreen Talent Partners is a trustworthy ally to help you navigate the engineering career world. Our aim is to connect skilled engineers with tech industry companies and provide engineers with excellent opportunities for professional growth.

We have an extensive network and vast background that allows us to create the best opportunities based on your core skills, background, and goals. Our team not only secures the job placements but also builds long-term relationships with both clients and candidates. We value each candidate and keep your interests in mind and support you every step of the way.

We are looking for a Service Desk Engineer (Warsaw) to join our partner's team.
 

Your main responsibilities will be:

• Reproduce, analyze and evaluate requests and their impact to resolve or escalate incidents as needed;
• Communication on issues resolving with other departments;
• Control the SLA for incident resolution and escalate unresolved issues;
• Be the 1-st (partly) and 2-nd (mostly) line of technical support (from the L3 model).
   

Essential professional experience:

•  System administrator with proven Office Infrastructure hands on experience (1+ year);
• Desktop OS administration, hardware;
• Windows: Client OS support (Windows 10), Windows server 2012 R2(AD, GP, NPS, ADUC, Print Services, DFS);
• MacOS: Client OS support;
• Networking: DNS, DHCP, OSI, routing & switching principles;
• General tags: SCCM, CrowdStrike, Asana, Confluence, Acronis, software/hardware troubleshooting, SQL, Slack, GSuite;
• Basic Linux knowledge;
• Customer oriented person;
• Ability to cope with all the IT related local tasks in offices (prepare workstations, workplaces, etc);
• Oral and written literacy.

Crystalia Glass LLC is a leading provider of premium glass products, dedicated to transforming spaces with elegance and sophistication. With a commitment to craftsmanship and innovation, we specialize in designing and manufacturing high-quality glass solutions for residential and commercial projects.

Founded in 2017 in New York, the company has expanded its presence with offices in Los Angeles, Florida, and Texas. As a nationwide company, we serve clients across America, offering our signature glass products and services to diverse markets.

In 2025, as part of our continued growth, we are looking for a proactive and tech-savvy CRM Systems Administrator to join our remote team.

Responsibilities

- Administration and ongoing support of CRM system (primarily HubSpot).

- Providing technical support to sales and project teams.

- Setting up new accounts and managing access across platforms (including Aloware and ClickUp).

- CRM database maintenance, segmentation, and process optimization.

- Implementing and maintaining automated workflows across CRM, task management, and telephony systems.

- Escalating complex issues to CRM support or team lead when needed.

- Collaborating with marketing and operations on automation and system integration initiatives.

Requirements

- 3+ years of experience working with CRM systems (preferably HubSpot).

- Hands-on experience in CRM administration, automation setup, and system integrations.

- Familiarity with internet telephony tools such as Aloware or similar platforms.

- Proficiency in English (B2 level or higher).

- Experience using ClickUp or equivalent task management tools.

- Strong analytical skills and attention to detail.

- Comfortable using Google Workspace and time management tools.

Nice to Have

- Experience with HubSpot Marketing, Sales, or Operations Hub.

- Exposure to email marketing or market research.

- Basic understanding of automation tools and workflows.

What We Offer

- Competitive salary based on skills and experience

- Flexible working hours (main office hours: 8:30 AM — 5:00 PM EST).

- A supportive and collaborative team.

- Room for professional growth in a fast-scaling company.

- Fully remote work.

We are looking for a Service Desk Engineer to join our partner's team. 

Your main responsibilities will be:

• Reproduce, analyze and evaluate requests and their impact to resolve or escalate incidents as needed;
• Communication on issues resolving with other departments;
• Control the SLA for incident resolution and escalate unresolved issues;

• Be the 1-st (partly) and 2-nd (mostly) line of technical support (from the L3 model).

   

Essential professional experience:

• System administrator with proven Office Infrastructure hands on experience (1+ year);
• Desktop OS administration, hardware;
• Windows: Client OS support (Windows 10), Windows server 2012 R2(AD, GP, Print Services);
• MacOS: Client OS support;
• Networking: DNS, DHCP, OSI, routing & switching principles;
• General tags: Asana, AD, SCCM, CrowdStrike, Confluence, Acronis, software/hardware troubleshooting, SQL, Slack, GSuite;
• Customer-oriented person;
• Ability to cope with all the IT related local tasks in offices (prepare workstations, workplaces, etc);
• Oral and written literacy;
• Understanding ITIL.