Jobs at Djinni

About us:
 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Requirements: 

• Requires 4 or more years of related experience, maintenance, and administration of PostgreSQL databases.   
• Previous SQL Server and/or Oracle database administration experience is a plus.  
• Strong writing and verbal communication skills.   
• Displays excellent collaborative skills with cross-functional teams.  

Responsibilities:  

• The DBA should have knowledge of some industry standard PostgreSQL databases including creation and implementation of fully functional PostgreSQL database clusters (both in the cloud AWS RDS and on-premises), ability to maintain multiple development, QA, and production PostgreSQL environments with experience in performance tuning.  
• Review existing configurations and installations and provide design decisions for improvements to platform environments.  
• Assist in planning and performing PostgreSQL database upgrades and migrations.  
• Perform production level support and be part of the on call rotation when required.  
• This position will be responsible for supporting new and existing PostgreSQL database systems, both internally and future Cloud managed instances and will contribute in defining best practices in database administration, and introduce innovation with automation.  
• Proficient with the Linux operating systems - Ubuntu, RHEL.  
• Assist in implementing long-term strategic goals for database development in conjunction with end users, managers, clients, and other stakeholders.   
• Perform debugging, tuning, and performance enhancement as well as automation of operational and continuous integration aspect of the PostgreSQL platform.  
• Independently analyzes, solves, and corrects issues in real time, providing problem resolution end-to-end.  

Company offers: 

• Long-term employment; 
• Flexible timetable; 
• Comfortable working conditions; 
• Paid vacation and sick leaves; 
• English lessons, gym; 
• Competitive salary level. 

About

EdSpan is an innovative EdTech company dedicated to creating cutting-edge learning experiences that empower the next generation of students. Our collaboration with a US-based private school network helps us better understand user needs while expanding our B2C and B2B products to a broader audience. Our current focus includes an AI-guided tutoring experiences, a peer-to-peer tutoring platform, and a custom learning management system.

We operate within a framework of clearly defined processes supported by automation for routine tasks, and open, productive collaboration across the team. Our workflows are based on Agile principles, with daily stand-ups, bi-weekly sprints, and other key Scrum practices. At the same time, we keep meetings to a minimum to ensure everyone can stay focused on delivering high-quality results and continuing to grow professionally.

Who you are

You’re a technically strong leader who enjoys combining hands-on expertise with thoughtful team leadership. You thrive in an environment built on clear processes, smart automation, and Agile principles, where focus and continuous improvement drive high-quality outcomes.

You’re not just delivering solutions yourself, you’re creating the structure, clarity, and support that enable Engineers to do their best work. You think beyond individual tasks, aligning technical execution with product strategy and long-term goals. You foster open, productive collaboration, keep workflows efficient and meetings purposeful, and help your team grow professionally while consistently raising the bar on engineering excellence.

Requirements

• BSc / MSc in Engineering, Computer Science or relevant field
• 5+ years of experience as an Individual Contributor (Software Developer, DevOps, ML Engineer, etc.)
• 2+ years of experience in managing technical teams
• Deep understanding of Agile practices and the SDLC
• Leadership
  • Exceptional leadership skills with the ability to mentor and develop engineering teams
  • Experience in hiring, onboarding, and training new team members
  • Experience in establishing and tracking OKRs for engineering teams
• Communication and Collaboration
  • Excellent communication and collaboration skills, business-oriented and results-focused approach
  • Proven experience in collaborating with senior executives, such as CTOs and CEOs, on technology strategy and implementation
• Technical skills
  • Experience building complex web-based products is a must: API-first, cloud platforms, automated testing, CI/CD pipelines
  • Familiarity with quality assurance processes and automation testing tools
  • Experience with DevOps practices and tools

• Must be fluent in English

   

Would be a plus

• Technical expertise aligned with our stack (PHP and Node.js, Angular, Flutter, AWS cloud) is a strong advantage

• Experience leading or contributing to AI-driven product development (e.g., AI agents, agentic workflows), or strong practical expertise in agentic systems design, prompt engineering, and model evaluation practices

   

What will you do

• People Management
  • Lead an all-remote engineering team, maintain a culture of excellence, collaboration, and mentorship;
  • Use technical expertise to guide the team in solving complex problems, occasionally conducting code reviews, and discussing solutions
  • Set goals for engineers through OKRs and track their progress toward these goals
  • Conduct one-on-ones and trainings, be responsible for career progressions
• Project Oversight
  • Enable engineers to deliver outstanding results and build products, with accountability over quality and delivery performance;
  • Monitor project progress, identify deviations, and take corrective actions to ensure timely delivery
  • Evaluate potential project risks and develop contingency plans to minimize disruptions
• Team Expansion
  • Identify opportunities for team growth and expansion, work with recruiters to hire and onboard new engineers or get provisional help from our partners
  • Enhance the technical interviewing process and candidate checks
• SDLC and Automation
  • Collaborate with engineers to optimize and streamline the SDLC process, CI/CD pipelines, and QA processes
  • Drive the adoption of software methodologies and automation practices to improve development efficiency
• Quality Improvement
  • Collaborate with across teams to improve the quality of specifications and technical requirements
  • Enhance the criteria for the definition of ready and the definition of done
  • Ensure that quality level of automated tests results in improved Lead Time and reduced amount of detects

RISK Inc.: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 500+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!
 

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.
 

We are looking for a Senior SEO Specialist to join our team.
 

Job Description:

• Development and implementation of an effective SEO strategy.
• Achieving and maintaining top Google rankings for websites.
• Creating content and link-building plans.
• Analysis of search results and competitors.
• Setting goals and achieving KPIs.
• Tracking and analyzing results, reporting.
• Budgeting according to KPIs, planning, and optimizing expenses.
• Researching and testing SEO hypotheses, as well as exploring new traffic sources.
   

Qualifications:

• At least 1 years of experience in the gambling industry in a related position.
• Experience working in UA; experience in EU is a plus.
• Proven track record of successfully promoting websites in gray niches over the past 3–6 months.
• Deep knowledge of search engine algorithms and ranking factors.
• Ability to make quick decisions and adapt websites to search engine changes.
• Solid understanding of website development principles and technical aspects.
• Experience dealing with filters, manual penalties, and domain blocks.
• Strong knowledge of technical aspects of on-page and off-page SEO optimization.
• Experience creating and setting specifications for content/development/analytics, as well as monitoring task execution.
   

Nice to have:

• Experience with WordPress at the level of site setup and launch.
• Experience coordinating work across different departments.
• Ability to dig deep and find answers.
• Understanding of the price-quality relationship regarding backlinks and domains.
• Experience with alternative or gray-hat SEO promotion methods.

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• And yes, even Massage!

Description

You value simplicity and effectiveness, and you’re excited by the opportunity to make a meaningful impact. You can reason through trade-offs, build for scale,and adapt quickly to evolving priorities.

Requirements:

• 5+ years of backend development experience with a strong command of Java and the Spring ecosystem.
• Proven track record of shipping production-grade systems in cloud environments.
• Experience with distributed systems and messaging frameworks such as Apache Kafka (via AWS MSK).
• Strong understanding of containerization, orchestration (Kubernetes), and deployment workflows.
• Familiarity with observability tools and incident response best practices.
• Excellent communication skills and a collaborative mindset.
   

Duties:

• Design, implement, and maintain backend services that are secure, scalable, and mission-critical.
• Collaborate with cross-functional teams to deliver end-to-end solutions from concept to deployment.
• Work across the stack from backend systems to infrastructure components such as ALB/NLB, and Kubernetes.
• Take ownership of projects, driving architecture, design, and implementation decisions.
• Write clean, maintainable, and well-tested code in Java, and contribute to automation and tooling in Python when necessary.
• Monitor production systems, respond to incidents, and continuously improve system reliability and performance.
• Participate in On-Call rotation to ensure high availability and rapid response to production issues.
• Participate in code reviews, knowledge sharing, and mentoring of junior engineers.

Benefits:

• A competitive salary and flexible compensation package
• Professional development tools (mentorship program, tech talks and trainings)
• Medical insurance
• Free corporate English classes and speaking clubs with a native speaker
• Various corporate events

RISK Inc.: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 500+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!
 

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

We are looking for a CRM & Retention Manager to join our team.

Job Description:

• Build and optimize automated welcome, activation, retention, and reactivation flows to drive player engagement and LTV;
• Create personalized CRM campaigns for different player segments: newcomers, active, and dormant users;
• Engage players across email, SMS, push notifications, in-app messages, notification center, and sliders;
• Segment players based on gaming behavior, preferences, deposits, turnover, and average bet to deliver targeted offers;
• Monitor and analyze CRM performance metrics (OR, CTR, Bonus Rate, Activation, Retention, DAU / WAU / MAU) and prepare actionable reports;
• Continuously optimize communication chains and promotions based on data insights;
• Initiate, launch, and analyze CRM promotions aimed at increasing player activity and retention;
• Collaborate closely with Product, Design, and Copywriting teams to ensure effective CRM communications.
   

Qualifications:

• Hands-on experience with CRM platforms (Customer.io, Smartico, or similar)
• Ability to build and optimize lifecycle communication flows: onboarding, retention, churn prevention, reactivation
• Strong understanding of player segmentation (FTD, 2DEP, 3DEP, Pre-VIP, LTV-based)
• Practical experience with email, push, and SMS channels, including triggers and frequency control
• Solid understanding of bonus mechanics (cashback, reloads, missions, tournaments)
• Ability to analyze key CRM metrics (Retention, Churn, ARPU / ATPU)
• Strong Excel / Google Sheets skills (formulas, pivots, cohort analysis)
• Good understanding of casino and sportsbook products
• Data-driven mindset with ownership for results and the ability to turn insights into actions
   

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• And yes, even Massage!

Key Requirements:

- At least 2 years experience with Magento 2 frontend

- Good knowledge of HTML/CSS/JavaScript

- At least B1 English level (B2 will be a HUGE plus)

- Experience with HYVA themes will be a huge plus for the candidate.

Key Responsibilities:

- Creation of Magento 2 themes

- Implementation of responsive design for different web browsers and platforms

- Work with custom JS functionality, adjustment of the frontend functionality of 3rd-party Magento modules

- Supporting existing solutions

- Take part in the development of our own tools and frameworks

- Project deployment and basic testing

We offer:

- Become a part of rapidly growing Ecommerce Agency

- NO russian clients, NO russian colleagues!

- Remote work

- Paid time-off

- Flexible schedule

- Ability for a constant financial and professional growth

- Free of charge Speaking Club

UITOP, a design & development team, is seeking a Project Manager (Junior/Strong Junior). We help B2B SaaS products feel simple, modern, and easy to use.

In this role, you’ll be the bridge between international clients and our creative team, driving processes that turn complex ideas into real value.

Responsibilities

• Coordinate communication between the team and stakeholders, organize communication with customers and collaborate closely with the design and development teams.
• Lead regular client calls and written updates.
• Manage project scope and planning, translating the product owner’s vision into actionable tasks for the team.
• Oversee the scope, team activities, set priorities, and ensure deadlines are met without compromising quality.

• Prepare reports and maintain project documentation.

   

Requirements

• 6+ months of experience in project coordination or a Junior PM role.
• Strong organizational and communication skills, you know how to manage resources, tasks, schedules and set priorities effectively.
• Solid understanding of PM processes and the Software Development Life Cycle (SDLC).
• Upper-Intermediate English (B2) for fluent communication with clients.
• Familiarity with Agile and Scrum frameworks (sprint planning, sprint review, dailies, sprint retrospective, backlog grooming).
• Writing Documentations (WBS, SRS, Mind maps).
• Basic understanding of ERP/CRM systems and people management (feedback and performance).

• Knowledge in process management, including identifying inefficiencies, streamlining workflows, and implementing best practices to ensure project success and efficiency.

   

Bonus points

• Experience using Figma or similar tools for creating client presentations.

   

Benefits

• Competitive salary with regular performance and salary reviews.
• Working with complex large-scale SaaS projects, from 6 months.
• 18 working days of vacation and 10 sick days.
• You’ll have a mentor by your side from day one, providing the feedback and supporting you.
• A company laptop to upgrade your workstation after 6 months of partnership.
• Compensation for your workspace and essential tech: from a comfy armchair and headphones to monitor or power bank.
• 50% coverage of English and professional courses.
• 100% coworking compensation during blackouts.

• Flexible work schedule and remote-first setup.

   

We’re excited to meet someone who shares our vibe. We are looking for a highly motivated and talented individual to join our team. If this sounds like your next big challenge, let’s chat!

A direct contract with the product company (PropTech, US).

Work schedule: remote CET business hours.

We’re offering a long-term opportunity for a highly Senior/Lead React-Native expert to join the platform engineering team. You’ll shape architecture, build native bridges, own Fastlane pipelines, and drive.

About Elevated Living Product:

Elevated Living has been improving the resident experience for over seven years. We created a single, all-in-one platform that makes it easy for property managers and resident staff to work together. Our goal is simple: to provide the best experience for residents by replacing multiple, confusing apps with one easy solution.

This is a stable, long-term project that continues to grow, and you'll have the chance to be part of its ongoing success.

Our primary technology stack revolves around JavaScript. We use React for the front-end, Node.js for the back-end, and React Native for mobile development.

About the role: 

We’re looking for a Senior/Lead React-Native engineer to strengthen our platform engineering team. You’ll architect core mobile systems, build native-to-RN bridges, manage Fastlane pipelines, and lead OTA update strategies for a high-impact US product.

Requirements:

Advanced platform & mobile engineering skills (core for this Senior role):

Experience with Fastlane build pipelines

Ability to write Native to React Native Bridges (iOS and/or Android)

Experience with CodePush and/or Expo Updates.

Other essential skills:

5+ years of development experience with React Native

Practical knowledge of Vanilla JavaScript and TypeScript

Experience working with REST APIs

Hands-on experience with state management: Redux, Context API or MobX

Strong understanding of ECMAScript specifications

Good knowledge of Git and modern branching workflows

English — Upper-Intermediate+

Recruitment process: intro (HR) -> technical -> final with PM

🔥 About Us

We specialized in custom UX/UI Design and Custom Development, with great experience working on various projects for more than 3 years. We believe that strong communication, deep and detailed discussion, and upfront planning is the key way to a successful collaboration. Our organization is fully remote, with team members collaborating from around the world.

🔭 What We’re Looking For
We need a UI/UX specialist (“magician,” if you will) to envision, design, and help with design task (Landing page, Web & Mobile applications).

⚜️ Qualifications
- 2+ years of UI/UX design experience
- Proven success in delivering UX/UI projects
- Previous experience in focused human-centered design

💗 What We Value
- Everyone makes decisions that drive innovation.
- We prioritize a culture of respect and teamwork, where top talent collaborates without ego.
- Information is shared openly and deliberately to keep everyone aligned.
- We minimize rules so our team can focus on meaningful work.
- A broad range of perspectives is essential to our growth and success.

💠 Core Principles
- We go where others hesitate, innovating solutions to complex challenges.
- We take ownership of tasks, working diligently with the bigger picture in mind.
- We find smart ways to overcome obstacles, even under pressure.
- We adapt and keep pushing forward in all situations.

📢 The offer
- Working time: Monday-Friday, 9 am — 6 pm (Kyiv time)
- Paid vacation: 18 work days (don't count Sat-Sun)
- 10 days of paid sick leave
- 300$ per year for your personal development
- Freedom to experiment with new technologies
- Amazing colleagues and pleasant atmosphere

💬 Ready to shape the future of UX/UI and development with us? Apply now and let’s build something remarkable together.
 

About

EdSpan is an innovative EdTech company dedicated to creating cutting-edge learning experiences that empower the next generation of students. Our collaboration with a US-based private school network helps us better understand user needs while expanding our B2C and B2B products to a broader audience. Our current focus includes an AI-guided tutoring experiences, a peer-to-peer tutoring platform, and a custom learning management system.

We operate within a framework of clearly defined processes supported by automation for routine tasks, and open, productive collaboration across the team. Our workflows are based on Agile principles, with daily stand-ups, bi-weekly sprints, and other key Scrum practices. At the same time, we keep meetings to a minimum to ensure everyone can stay focused on delivering high-quality results and continuing to grow professionally.

Who you are

We’re looking for someone who enjoys working with complex systems - someone who understands how things connect together, handles edge cases, and makes new features fit flawlessly into existing logic.

This position is about deep, focused work: analyzing changes, mapping flows, and writing clear, complete specifications for engineers - few meetings and lots of thinking. You bring structure, clarity, and a sharp analytical mindset.

Requirements

• At least 4 years in a Systems Analyst role and fluency in spoken English;
• Good theoretical and practical knowledge of BA/SA methodologies and tools - to choose the right approach for each complex case;
• Ability to write concise, clear, and structured user stories in the rule-oriented format;
• Proven skill in documenting and diagramming complex flows (hundreds of elements), in order to make sophisticated systems understandable and maintainable;
• Familiarity with relational databases, to analyze data structures and identify the right points for change;
• Experience defining and implementing complex API integrations: Payment Service Providers, video streaming platforms, and other;
• Strong interpersonal skills and experience navigating complex stakeholder structures - to align diverse perspectives into one consistent solution;

• Bachelor’s degree in Computer Science, Information Technology, or a related field - for a strong analytical and technical foundation;

   

Would be a plus

• Experience working on AI-driven products (AI agents, or AI workflows) is highly desirable, or a strong understanding of agentic systems, prompting, and evals;

• Familiarity with Mobile platforms and experience delivering applications from concept to successful App Store launch;

   

What will you do

• Prepare user stories / change requests based on the guidance from the Product team and Business stakeholders:
  • analyze the current state (As-Is) as well as impact analysis (To-Be) and identify gaps;
  • prepare or modify existing BMPN diagrams to supplement specifications;
  • thoroughly polish user stories to cover every little detail to minimize product defects;
• Work with the Engineering team during all SDLC stages to clarify the goal, requirements, corner-case scenarios, relevant test cases, etc.
• Proactively work with stakeholders to identify different types of requirements (business, solution, transition requirements, and other);

Key Responsibilities:

• Identify and attract new partners (affiliate networks and direct advertisers).
• Negotiate and onboard partners into our network: contracting, terms alignment, and signing.
• Manage partner relationships: onboarding, support, performance analysis, and regular reporting.
• Deal analytics in Google Spreadsheets/Excel; optimization based on KPIs.
• Handle documentation: contract preparation and related administrative tasks.
• Attend iGaming conferences and stay active in industry communities.
   

Requirements:

• 1+ year of experience in Business Development, Affiliate, or Sales within iGaming.
• Understanding of business models: RevShare, CPA, flat, hybrid.
• Strong analytical skills and experience working with large datasets.
• Proficiency in Google Sheets/Excel for analytics and reporting.
• English — Intermediate+ level.
• Soft skills: communicative, proactive, adaptable, and self-driven.
   

We Offer:

• Remote work format.
• Competitive compensation.
• Support for professional growth.
• Participation in corporate events.
• Flexible schedule, autonomy, and quick decision-making with no bureaucracy.

Frontend-Developer (React) for client (German multinational energy enterprise)

We are looking for a strong Frontend-Developer with expertise in React.
Start: asap
Duration: 6 months + option for extension
Workload: Full-time
Location: 100% Remote/Offsite; no Onsite
Project language: English

We are looking for a skilled fullstack developer to support the further development of a production-grade web application. The stack includes Angular (latest version) as the frontend framework, NestJS for the backend, MariaDB as the database, and Keycloak for authentication and authorization. We use TypeORM for data access.

Responsibilities:

• Build and maintain Angular components (standalone components, Signals)
• Extend and improve REST APIs using NestJS
• Manage the MariaDB database schema and migrations using TypeORM
• Implement and maintain Keycloak-based authentication, including role-based access control
• Write end-to-end tests using Playwright or Cypress
• Ensure high code quality and contribute to technical documentation

Requirements:

• Strong experience with Angular (v16 or newer), including Signals
• Proficiency with NestJS and modular backend architecture
• Solid TypeScript knowledge
• Hands-on experience with MariaDB and TypeORM
• Real-world experience integrating Keycloak into fullstack apps
• Experience with Playwright or Cypress for end-to-end testing
• Familiarity with Docker, Git, and CI/CD pipelines

Project Info:

• The application is already live and actively used
• Tasks are well-defined and managed via GitHub
• Collaboration with an internal development team
• Modern, containerized infrastructure
• We’re looking for someone who can get started soon. If the collaboration works well, long-term cooperation is possible.

Pecode is a software development company specializing in high-quality Mobile/Web development and UI/UX Design. We are growing and looking for a proactive Sales Manager to join our team.

We are looking for a Closer - someone who enjoys negotiations and signing contracts rather than spending all day on cold prospecting. Our Lead Gen team will support you with opportunities, so your main focus will be converting them into clients.

What you will do:

• Work with warm leads: Process incoming inquiries provided by our Lead Gen team, gather requirements via chat or intro call.
• Drive the sales cycle: Conduct discovery calls, present our services, and negotiate terms (outsource/outstaff).
• Close deals: Move potential clients from the "Introduction" stage to the "Signed Contract" stage.
• Create and present proposals: Trigger estimation process inside the company, prepare estimates and commercial offers based on information from our technical and design teams, and present them to the client.
• Manage Upwork: Communicate with warm leads on the platform and manage assigned tech specialists' profiles (update information, portfolios, etc.), manage offers/contracts.
• Work with current clients: lead new requests, gather feedback from assigned clients.
• Work with other sales channels besides Upwork (inbound and outbound leads).

What we are looking for:

• 1+ year of experience in Sales within the IT outsourcing/outstaffing domain.
• Have relevant experience in closing deals.
• Understanding of Software Development (Web/Mobile) and Design (UI/UX) processes.
• English level: Upper-Intermediate or Advanced. You act naturally on calls and can explain complex things in simple words.
• Result-oriented mindset: You care about the final result (money in the bank), not just the process.
• Excellent soft skills: active listening and the ability to ask the right questions.

Will be a plus:

• Experience with Upwork mechanics.
• Experience with other channels (LinkedIn, Email Outreach).

What we offer:

• Warm Leads flow: A steady stream of opportunities generated by the team.
• Competitive Income: Fixed base salary + Uncapped Bonuses.
• Work in a supportive in-house team with mentorship.
• Flexible schedule (Remote or Office in Lviv).
• Professional growth: We cover up to 75% of training costs.
• Paid vacation and sick leaves.
  
   

Join Pecode - let’s build great things together!

BigD is looking for a talented Customer Support Specialist to join our dynamic team.
BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.

Working Conditions

• Current shifts: 08:00–16:00, 16:00–00:00, 18:00–02:00, 00:00–08:00
• Main shift pattern: 4/2 (4 working days / 2 days off), with minor variations possible
• Shifts per month: 20–22
• Performance evaluated through KPIs and quality control of service within the team
• Opportunity for career growth within the team based on your performance and success as an agent
• Tier system: as you progress, you may be promoted to Mid/Senior level with corresponding salary increase and bonuses

Requirements

• Sociability and friendly communication
• Stress resilience and empathy
• Language skills (spoken and written): Spanish: C1–C2, English: B1–B2
• Multitasking skills
• Basic experience with CRM systems, customer databases or ticketing tools
• Time zone of residence: LATAM (GMT-4, GMT-5)
• Availability to regularly work any shift within a 24/7 schedule
• Ability to search for information and solve problems quickly
• Willingness to communicate with customers via voice (a phone channel may be added in the future)
• Communication channels: chat, messaging, email, IP telephony (in the future)
• Clear, understandable, and correct oral and written communication
• Fast typing skills

Tasks and Objectives

• Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)
• Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)
• Prepare reports and analyses related to your responsibilities and current activities
• Mentor new team members during their onboarding and training period
• Keep the knowledge base and regulations up to date based on current processes
• Participate in the improvement of processes and service quality within the team

What we offer:

• Direct communication with the core TEAM.
• 28 calendar days of vacation.
• Paid sick leave.
• Sports compensation.
• Training and course compensation.
• Birthday day off.
• Flexible working hours.
• Regular salary reviews.
• Favorable salary payment terms.
• A non-toxic, bureaucracy-free work environment.
• Stable salary payments.

Join a fast-growing team at the forefront of online gaming, where your expertise will directly contribute to the company’s growth and success.