Jobs at Djinni

Film Director & Showrunner (AI-Tech Approach)

We are looking for a visionary Film Director & Showrunner to lead the creation of high-end short-drama series. This role is for a cinematic powerhouse who understands deep storytelling, blocking, and dramatic structure, but is also ready to embrace Generative AI as their primary production engine.

You don’t need to be a software engineer, but you must be digitally native and tech-curious. We need a storyteller who can translate a traditional director’s "eye" into the world of AI-assisted filmmaking, turning scripts into seamless, prestige-quality visuals.

The Role

As the lead creative, you will act as a "one-person studio." You’ll take a project from concept to final master, using AI tools to build worlds, maintain character consistency, and direct virtual "performances." You are the bridge between classic film theory and the future of automated production.

Responsibilities

* Showrunning & Vision: Lead the narrative strategy and maintain a cohesive "look and feel" across a complete short drama series.

* Directorial Leadership: Apply your mastery of lighting, composition, and performance to AI outputs, ensuring they mirror the quality of high-end television.

* Creative Asset Management: Use AI-assisted tools to build storyboards, shot lists, and backplates that align with your directorial vision.

* Technical Execution: Personally responsible for the final "director’s cut." While you’ll have support, you should be comfortable getting hands-on with generation, assembly, and refinement.

* VFX & Polish: Oversee (and perform) the cleanup of AI artifacts to ensure visual consistency and a seamless cinematic experience.

* Ethical Oversight: Ensure all content meets brand guidelines and respects intellectual property standards.

Requirements

* Professional Directing Background: Proven experience as a Film Director or Showrunner with a portfolio that demonstrates a deep grasp of "the language of film."

* Cinematic Mastery: An expert understanding of film theory, pacing, and how to evoke human emotion through a lens.

* Tech-Savvy Mindset: You should have a basic, functional understanding of AI tools (like Midjourney, Runway, or Luma) and a massive appetite to learn more. You aren't afraid of new interfaces or evolving workflows.

* NLE Proficiency: Expert-level skills in industry-standard software like Adobe Premiere Pro, DaVinci Resolve, or Avid.

* Post-Production Knowledge: High-level proficiency in After Effects or similar tools for masking, compositing, and "fixing it in post."

* Adaptability: The ability to find creative workarounds for the current limitations of AI technology.

Bonus Skills

* Experience with AI audio/music tools (e.g., ElevenLabs, Udio, Suno).

* A "hacker" mentality—someone who loves testing new tools the day they drop.

We are looking for a mid-level AI video creator who combines strong generative AI production skills with an understanding of cinematic storytelling.

The role involves creating structured AI-driven video content, including short dramatic scenes and experimental visual projects. You will work with creative direction but are expected to operate with a high level of autonomy.

Responsibilities
Create AI-generated video scenes and sequences (including projects up to 5+ minutes)
Translate scripts into visual content using generative AI tools
Combine image, video, and sound generation into coherent scenes
Develop visual storytelling based on creative direction
Work independently on assigned creative tasks
Contribute to improving AI production workflows
Collaborate with senior creative leads and follow production standards

Required skills
Strong experience with generative AI tools for content creation, including:
AI video generation tools (Runway, Pika or similar)
AI image generation tools (Midjourney, Stable Diffusion or similar)
Audio or sound generation tools
Proven ability to produce finished AI video content
Understanding of storytelling, pacing, composition, and visual structure
Ability to work independently without step-by-step instructions
Experience delivering complete AI-driven creative projects
Premiere Pro knowledge and experience is a plus

Experience
Experience in one or both of the following:
AI video/content creation
Film, video production, or digital storytelling combined with AI tools

Portfolio with relevant work is required.

Language requirements
Good English required for reading scripts and team communication
 

Nice to have
1–5 minute AI video or experimental film in portfolio
Background in film production, advertising, media, or digital content creation
Experience working in remote creative teams
Strong personal creative projects using AI tools
Compensation

Ideal candidate profile

A self-sufficient AI video creator capable of turning scripts into structured visual narratives using generative AI tools, with both technical execution skills and basic cinematic understanding.

We are an innovative company in the digital entertainment space (short drama series), specializing in next-generation short-form video content. Having already achieved millions of downloads, we are rapidly gaining traction in the global market.

We are cracking the formula for the next dominant entertainment format — mobile-first micro-series. In a market already generating over 2.3B downloads, the company broke into the US Top 10 highest-grossing apps in under a year (while still in stealth mode), by combining Hollywood-grade production with an AI-driven engine that continuously optimizes storytelling for retention, engagement, and monetization.

We are a startup that has already raised millions in funding.

We are looking for a hands-on AI content creator focused on generative AI tools for video, image, and sound production.

The role is execution-oriented. The main responsibility is creating AI-generated visual content based on scripts or instructions, working within a remote production team.

Responsibilities
Create short AI-generated video scenes (10–60 seconds)
Work with generative AI tools for image, video, and audio generation
Execute creative tasks based on scripts or instructions
Produce variations and iterations of AI-generated content
Experiment with different AI tools and workflows
Work under guidance of senior/middle creative leads

Required skills
Strong practical experience with generative AI tools
Experience with AI video generation tools (e.g. Runway, Pika or similar)
Experience with AI image generation tools (e.g. Midjourney, Stable Diffusion or similar)
Basic understanding of audio or sound generation tools
Ability to independently execute assigned tasks
Practical, hands-on mindset focused on production, not theory
 

Language requirements
Basic English required for communication and understanding tasks
Premiere Pro knowledge and experience is a plus

Nice to have
Portfolio of AI-generated video or visual content
Experience with short-form content creation
Personal experimental AI projects
 
We are an innovative company in the digital entertainment space (short drama series), specializing in next-generation short-form video content. Having already achieved millions of downloads, we are rapidly gaining traction in the global market.

We are cracking the formula for the next dominant entertainment format — mobile-first micro-series. In a market already generating over 2.3B downloads, the company broke into the US Top 10 highest-grossing apps in under a year (while still in stealth mode), by combining Hollywood-grade production with an AI-driven engine that continuously optimizes storytelling for retention, engagement, and monetization.

We are a startup that has already raised millions in funding.

Job Description

Eagerness to learn Rust.
Practical experience in C/C++.
Knowledge of multithreading concepts (processes, threads, sync primitives)
Knowledge of networking concepts (OSI, sockets, HTTP).
Confident working knowledge of Linux (SSH, command line, file system structure)
Familiarity with Git and GitHub.


 

Job Responsibilities

We are looking for a Rust Trainee Engineer to join our team and work on maintenance and improvement of the ieee1905 layer.

Department/Project Description

Developed and optimized a software abstraction layer based on the IEEE 1905.1 standard to unify heterogeneous home networking technologies. The goal is to ensure that gateways could intelligently manage data traffic across Wi-Fi and Ethernet networks to provide a consistent "whole-home" mesh experience.

Skill Category

Engineering - Other

Keyskills - Must Have

• rust
• C/C++
• Networking
• Linux

Keyskills - Nice to Have

• Git
• GitHub

Attachments

About the company: United Tech is a global IT product company shaping the future of real-time social connection. With millions of users across North America, Europe, LATAM, and MENA, we build next-gen mobile and web apps for live-streaming and social networking. Our platforms enable connection at scale fast, interactive, and deeply engaging. The market is projected to exceed $206B by 2030, and we are already leading the evolution. Founded in Ukraine, scaling worldwide

In this role, you will

• Analyze product requirements and transform them into structured test cases and scenarios
• Test internal CRM systems with a focus on data accuracy and business logic validation
• Validate email campaigns and push notifications, ensuring correct triggers, segmentation, and delivery logic
• Perform manual testing of web applications including functional, regression, UI/UX, and smoke testing
• Test APIs using Postman or Swagger, covering both positive and negative scenarios
• Use DevTools for inspecting network requests, logs, and console errors, and work with logs for deeper issue analysis
• Assess testing risks and contribute to sprint planning and task estimation
• Create clear and structured bug reports with proper reproduction steps, prioritization, and context
• Contribute to improving QA processes, documentation, and overall testing efficiency

It’s all about you

• 2+ years of experience in manual QA (web), including CRM and email campaign testing
• Understanding of retention and acquisition-driven product models
• Strong knowledge of SDLC/STLC, testing types, and test design techniques
• Hands-on experience with API testing tools like Postman or similar
• Experience writing test cases and bug reports in Jira or any TMS
• Experience working with databases such as MongoDB, BigQuery, DataGrip, or solid SQL knowledge
• English B1+

Would be a plus

• Basic experience with Git (pull, checkout, code review basics)
•  Experience working with logs in tools like Grafana, Lens, or similar
•  Experience in incident analysis and troubleshooting
•  Basic understanding of CI/CD tools like GitLab (running builds, checking versions, triggering autotests)
•  Experience with debugging tools such as Charles or Fiddler
• Ability to automate routine QA tasks such as data generation, database queries, and mock creation using AI tools

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
  
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
  
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
  
   

Hiring process

• Intro call
• Technical Interview
• Test task
• Final Interview
• Reference check
• Offer

We are strengthening our team and looking for a Product Manager who will drive valuable features and contribute to the launch of new products.

About the product: We develop and scale multiple social networking products that connect people worldwide. Our portfolio includes apps for both iOS and Android, each designed to enhance user experience, optimize engagement, and explore new business models. As a Product Manager, you will join a product team that works across different products, sharing expertise and collaborating on key initiatives. This is an opportunity to shape innovative features, drive product growth, and contribute to the launch of new solutions in a fast-paced environment.

In this role, you will

• Conduct market research and competitor analysis to identify trends and opportunities
• Define and write detailed product requirements (PRDs, user stories, acceptance criteria)
• Analyze user behavior and product funnels to find areas for improvement
• Generate and prioritize product hypotheses, testing them through experiments
• Work with product analytics tools to track key metrics and suggest improvements
• Collaborate with designers, developers, and QA teams to ensure smooth implementation of new features
• Run A/B tests, analyze results, and make data-driven decisions
• Stay up to date with industry best practices and propose innovative solutions
   

It’s all about you

• 2+ years of experience in product management with mobile B2C apps
• Strong analytical skills and experience in problem-solving through data analysis
• Experience in writing clear and structured documentation (PRDs, user stories)
• Hands-on experience with A/B testing, hypothesis validation, and user research
• Familiarity with product analytics tools (Tableau, Grafana, BQ or similar)
• Basic understanding of UX principles and the ability to identify user pain points
• Strong communication skills and ability to work cross-functionally in a team environment
• Familiarity with agile development processes and backlog management
• Proactive, results-driven mindset with a strong sense of ownership
• Upper-Intermediate (B2) English or higher
   

Would be a plus

• Experience working with product analytics in-depth

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity recovery support allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

Hiring process

• Intro call
• Test Task
• Technical Interview
• Final Interview (optional) 
• Reference check
• Offer

We’re excited to welcome Customer Support Agents who speak French fluently, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in French and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

We are looking for an experienced FullStack Developer who can handle both backend and frontend development for a complex web product. The role involves designing architecture, building microservices, developing frontend interfaces, integrating with LLMs like ChatGPT, and working on prompt engineering.

Responsibilities:

Frontend:

• Develop user interfaces using React (React Native is a plus)
• Create and optimize prompts for LLMs (e.g. ChatGPT)
• Design dataflow architecture for interactions with neural networks
• Debug and adapt existing prompts for better performance
• Integrate with REST APIs and Websockets

Backend:

• Design and implement microservice architecture using PHP Laravel
• Develop and optimize complex business logic
• Integrate external services and databases (SQL and NoSQL)
• Set up caching and queues (Redis, Laravel Queues, RabbitMQ)
• Optimize architecture and code performance
• Work with AWS services including AWS Lambda

Requirements:

• 5+ years of experience with PHP
• 3+ years of experience with Laravel at an architectural level
• 3+ years of experience with TypeScript and React
• Experience designing microservice architecture
• Solid understanding of OOP, MVC, SOLID principles, clean code, and design patterns
• Strong knowledge of HTML, CSS, and preprocessors (SASS/SCSS)
• Experience with REST APIs and Websockets
• Experience with Git
• SQL query optimization skills

Nice to have:

• Experience with Golang
• Experience working with high-load systems
• Experience “training” or working with LLMs
• Familiarity with AWS services

What we offer:

• Interesting and innovative AI project
• Work with cutting-edge technologies (LLM, NLP, AWS)
• Remote work with a European (Austrian) company
• Competitive salary
• Supportive and reasonable management
• Paid vacation up to 25 working days
• Paid sick leave

There is a short automated test before the interview.

We’re looking for Technical Support Agents to join our growing 24/7 support team in Poland, as part of our expansion, alongside our core operations in Kyiv. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organized and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Required languages

English

B2 - Upper Intermediate

About Team In UA

Team in UA is a software development company specializing in providing product-team-as-a-service to our clients. We merge product-focused development expertise with best practices in outsourced software development to deliver world-class software solutions. We are driven by a deep understanding of our clients' business goals and are passionate about solving business and end-user challenges through technology.

VitaUp is a fast-growing international e-commerce brand in the premium dietary supplements space, successfully selling on Amazon across the US and EU markets. Our products compete with leading brands such as NOW Foods, Pure Encapsulations, and Nature Made.

We are looking for a detail-oriented Amazon Account Health Manager who will take ownership of Amazon compliance operations, account health monitoring, and communication with Amazon support teams.

This is an execution-focused role for someone who is organized, proactive, and confident in handling multiple cases at once. You will play a key role in protecting and growing our Amazon business.

Your Responsibilities

• Monitor Amazon Account Health dashboard, policy warnings, and compliance metrics on a daily basis
• Listing performance: SEO, pricing strategy, conversion optimization, review generation, creative direction.
• Respond quickly and professionally to Amazon performance notifications, listing suppressions, and policy alerts
• Submit and track required documentation:
  • COAs (Certificates of Analysis)
  • cGMP certificates
  • lab test results
  • invoices and supporting files
• Manage supplement-related compliance cases, including product claims, ingredient restrictions, and label requirements
• Communicate with Amazon Seller Support and internal teams to resolve issues efficiently
• Coordinate with product, logistics, and regulatory partners to gather documents before deadlines
• Proactively review listings and ASINs for potential compliance risks
• Maintain trackers for open cases, escalations, deadlines, and resolved issues
• Prepare regular reports on account health status and action plans

What You Bring

• 2+ years of Amazon Seller Central experience, preferably focused on Account Health or compliance operations
• Strong experience communicating with Amazon support through cases and escalations
• Proven ability to manage multiple open issues simultaneously
• Experience handling documentation requests and policy-related matters
• Excellent written English — clear, professional, and persuasive
• High attention to detail and structured working style
• Strong ownership mindset and ability to follow through until resolution
• Calm and solution-oriented approach under pressure

Nice to Have

• Experience with dietary supplements or regulated categories
• Understanding of U.S. Food and Drug Administration supplement regulations
• Experience with Amazon US marketplace
• Familiarity with flat files, listing reinstatements, and escalation workflows

What We Offer

• Competitive salary in USD based on your experience and expertise
• Paid vacation, public holidays, and personal days off
• Remote-first work format with a flexible schedule — we value results, not micromanagement
• Opportunity to work with products that rank among top sellers on Amazon US and EU markets
• Fast-growing international e-commerce company with real career growth opportunities
• A culture where initiative, ownership, and your ideas are always welcome
• High-trust environment with no unnecessary bureaucracy or micromanagement
• Direct impact on the growth of a premium brand competing with market leaders

We are looking for a .NET Developer to join a SaaS platform focused on e-commerce analytics and product research for marketplace sellers.

The product helps users discover profitable products, analyze competition, estimate market demand, and make data-driven decisions using large-scale marketplace and sales analytics. The platform includes data aggregation, reporting, automation, and third-party integrations.

Project domain: e-commerce analytics / marketplace intelligence
Industry: SaaS, e-commerce, data analytics

Requirements:

• .NET / C# 2+ years
• ASP.NET Web API
• SQL
• Experience with Azure or AWS
• Experience with 3rd party integrations
• CI/CD (GitHub Actions, Azure DevOps, etc.)
• Git
• Docker

Nice to have:

• NoSQL
• CQRS

We are looking for a Talent Sourcer to join our growing team.

Our ideal candidate should be ready to learn and be able to solve emerging problems and reasonably estimate tasks, deadlines and risks.

You are able to, and enjoy, working with people, have good communication and interpersonal skills. Also, we are ready to support your growth in recruiting.

Hiring process: Intro call with a Recruiter — Test Task — Technical interview — Offer.
 

Your skills & qualifications:

• Basic knowledge of candidate sourcing tools (such as LinkedIn, GitHub, Djinni, DOU, Telegram, etc.);
• English — Pre-Intermediate;
• Excellent communication skills;
• Ability to present a vacancy to candidates in the most efficient way to fill the job;
• Basic knowledge of the IT industry and technical terms;
• Willingness to enhance one’s abilities and pursue career growth;
• Drive for results and ability work in team;
• Curiosity and growth mindset.
   

Your key accountabilities and responsibilities will include:

• Work with Recruiters to define and clarify hiring needs — search, identify and attract the best talents for open and future vacancies;
• Independent search for candidates (in Linkedin, GitHub, DOU, Telegram, etc.);
• Identify new channels for finding the best candidates;
• Develop talent pool for future hiring needs;
• Create and maintain the pipeline of qualified candidates through continuous sourcing.

We offer: 

• Flexible work format - remote, 8-hour working day without time trackers;
• Competitive salary;
• TIght-knit and friendly team;
• Personalized career growth;
• Up to 50% coverage of the cost of professional courses;
• Vacation time, sick-leaves, national holidays ;
• Competitive bonuses for a personal recommendation of new employees;
• Professional development tools (mentorship program, tech talks and workshops);
• English classes with a teacher;
• Corporate events and team buildings.

If you have what we are looking for and would love to join our Darly team, we want to hear from you!

We are looking for a BizDev Manager to join our team.
Our ideal candidate has exceptional written communication skills and is able to learn fast.

Requirements

•1+ years of experience in Business Development, Partnerships, Finance, or a related role

•Upper-Intermediate or higher level of English

•Experience in Traditional Finance (TradFi) (e.g., banking, investment firms, consulting, fintech)

•Basic understanding of or strong interest in crypto/Web3 (professional experience is a plus, but not required)

•Solid understanding of financial markets and investment landscape

•Experience communicating with partners, investors, and stakeholders

•Strong research and analytical skills (market research, deal evaluation)

•Ability to learn quickly, adapt, and work in a fast-paced environment

•Strong communication and relationship-building skills

Responsibilities

•Build and maintain relationships with partners, investors, and key stakeholders

•Support investor onboarding and ongoing investor management

•Manage and maintain deal flow, including sourcing and evaluating opportunities

•Conduct market research across both crypto (Web3) and traditional finance markets

•Support business development initiatives, including partnerships and growth opportunities

•Coordinate and support participation in industry events and conferences

•Assist with event-related activities, including networking and follow-ups

•Represent the company externally when needed

•Be open to occasional travel for events and conferences

We’re Rentberry — the first fully digital rental platform operating in over 80 countries. Backed by top VCs, featured by Forbes and The Wall Street Journal, and trusted by more than 10,000 investors, we’re redefining how people rent and invest in real estate globally.

We’re seeking an AI Automation Engineer to build and scale automation systems for marketing, growth, content operations, and internal business processes. This role is ideal for someone passionate about the modern AI ecosystem, process automation, and turning AI tools into reliable business solutions.

Responsibilities

• Design, build, and maintain AI-powered automations using n8n
• Create workflow automations for marketing, growth, content, and internal operations
• Work with models such as Claude, GPT, Gemini, and other LLMs
• Integrate third-party services and tools via APIs
• Build and optimize AI-driven workflows and orchestration systems
• Analyze existing business processes and identify automation opportunities
• Research, test, and implement new AI tools into team workflows
• Improve workflow reliability, efficiency, and scalability

About You

• Experience working with n8n or similar automation platforms (e. g. Zapier, Make)
• Understanding of workflow automation and system integrations
• Basic understanding of APIs and web services
• Hands-on experience with modern AI tools and language models
• Strong systems thinking and problem-solving skills
• Ability to work independently and proactively
• Genuine interest in AI and continuous learning

As a plus

• Hands-on experience with AI agents or autonomous workflows
• Proven ability to build AI automation systems in production environments
• Familiarity with tools such as Claude, GPT, Gemini, ElevenLabs, n8n, or similar tools
• Knowledge of marketing automation or growth workflows
• Strong understanding of the modern AI ecosystem and emerging AI tooling

What We Offer

• Competitive salary based on your experience and results
• 15 paid vacation days + 10 sick leave days
• Flexible remote-first work environment — work from anywhere
• Opportunity to grow within a fast-scaling global company
• Supportive team culture, open communication, and regular off-site events

About the Role:

We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.

Requirements:

• Advanced (C1) spoken and written English
• 1+ year of experience in Customer Support/Customer Care, with mandatory phone-based communication experience
• Proven ability to confidently and clearly communicate with customers in real-time via phone calls
• Client-oriented mindset
• Ability to handle stressful situations calmly and professionally 
• High attention to detail
• Working evening shifts (15:00–24:00 Ukrainian time)

Key Responsibilities:

• Communicating with customers via phone, chat, and email
• Managing support tickets and ensuring timely resolution
• Handling calls with customers and vendors
• Providing high-quality service and maintaining customer satisfaction
• Collaborating closely with the US Customer Care team

We offer:

• A full-time job
• Paid vacation and sick leave
• Managing your taxes and accounting
• Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
• Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy