Jobs at Djinni

N-iX is looking for an experienced Senior Scrum Master / Agile Master to support and coordinate four development teams within ControlExpert.
 

The project is currently moving from an intensive initial delivery phase toward a more structured and sustainable setup. The key objective is to improve team collaboration, delivery flow, transparency, ownership, and cross-team coordination, while helping the teams establish effective and mature ways of working.

The role requires someone who can operate effectively in a complex environment, build trust across teams and management, and bring structure without introducing unnecessary process overhead.
 

Responsibilities:

• Coordinate and support four development teams
• Take ownership of delivery flow, focusing on cycle time, flow efficiency, dependencies, and delivered value rather than velocity
• Identify and resolve cross-team dependencies, handoffs, blockers, and unclear ownership
• Support the setup and development of new teams, including roles, ceremonies, ways of working, and tooling
• Coach individuals transitioning into new roles and help teams improve their collaboration and maturity
• Facilitate conflict resolution and support psychological safety at team and cross-team level
• Support teams through organizational changes, restructuring, and maturity shifts
• Partner with management on prioritization, transparency, and evidence-based escalation
• Identify missing decision ownership and help establish clear responsibilities
• Provide management with clear, data-backed insights into delivery challenges and improvement opportunities
• Escalate organizational or incentive-related blockers to the appropriate management level when required
   

Requirements:

• 5+ years of experience as a Scrum Master, Agile Master, Agile Coach, or similar role
• Proven experience supporting multiple development teams simultaneously
• Strong understanding of Agile principles, team dynamics, and software delivery processes
• Experience with flow metrics and data-driven delivery improvement
• Strong cross-team coordination and dependency management skills
• Experience setting up or restructuring teams and establishing effective ways of working
• Strong coaching and facilitation skills
• Experience supporting organizational change and team maturity development
• Ability to work effectively with both engineering teams and management
• Strong conflict-resolution and stakeholder-management skills
• Ability to operate effectively in a complex and sometimes high-pressure environment
• Excellent English communication skills
   

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

We’re looking for a Product Designer to join a growing AI-powered B2B SaaS product on a part-time basis for long-term collaboration.

The product helps frontline professionals work more efficiently by using AI to simplify complex workflows, reduce administrative work, structure information and support day-to-day decision-making.

We’re looking for someone who can combine strong UX thinking with high-quality UI execution and take ownership of design tasks from initial problem to production-ready solution.
 

Responsibilities:

• Design intuitive user flows and interfaces for a complex web platform
• Improve existing product experiences based on user feedback and business needs
• Design new features from early concepts and wireframes through to production-ready UI
• Turn complex AI-powered workflows into simple and understandable experiences
• Create wireframes, prototypes and high-fidelity designs in Figma
• Develop and maintain reusable components and the product design system
• Work closely with engineers during implementation and review the final result
• Help establish consistent UX patterns as the product continues to grow
• Ensure accessibility and usability across the product
   

Requirements:

• 3+ years of experience in Product Design / UX/UI Design
• Strong portfolio demonstrating real digital products and complex user flows
• Strong UX thinking and ability to simplify complex problems
• Excellent Figma skills
• Experience designing responsive web applications / SaaS products
• Experience working with design systems and component libraries
• Ability to work independently and take ownership of design problems
• Attention to detail and strong visual design skills
• Comfortable collaborating directly with product managers and engineers
• Good spoken and written English

As a plus:

Experience with:

• B2B SaaS products
• AI-powered or conversational products
• Voice interfaces
• Complex workflows, forms or case-management systems
• Accessibility and inclusive design
• GovTech, public-sector or social-impact products

This is a part-time, long-term position, not a one-off freelance project.

We’re looking for someone who wants to develop a deep understanding of the product, build context over time and become a reliable design partner for the team.

You’ll have significant ownership over the product experience and the opportunity to influence both how the product looks and how it works.

Job Description

Preferred qualifications & skills:

• Education & experience: Bachelor of Science in Computer Science, Engineering, or a related field, plus extensive commercial experience in cloud orchestration.
• Core Languages: Strong proficiency in Go and Perl (Perl is the primary language for our codebase).
• Virtualization & OS: Deep knowledge of Linux OS internals, QEMU orchestration, and CPU flag management.
• Architecture: Understanding of ARM architecture, memory unified models, and CPU-to-CPU inter-process communications.

Nice to have skills:

• Familiarity with Python for control plane operations.
• Previous experience dealing with NUMA allocation logic.

Job Responsibilities

• Port and upgrade existing x86 orchestration codebases (primarily Go and Perl) to ensure full compatibility with the new ARM architecture.
• Manage and update QEMU flag configurations and networking feature support tailored for the ARM based platform.
• Evaluate and tune NUMA memory allocation logic in Python to maximize performance for the multi-core, multi-processor hardware.
• Perform initial code analysis to identify and refactor architecture specific implementation

Department/Project Description

We are seeking a Senior Software Engineer to join our Core Compute team, managing the application and orchestration layers that allow virtual machines to run seamlessly for our customers across the cloud ecosystem. We are embarking on a strategic project to integrate a new ARM-based multi-core multi-processor into our infrastructure. This initiative involves porting our orchestration stack from x86 to ARM, updating QEMU configurations, and optimizing NUMA memory allocation logic to prepare the platform for future integrations.

Skill Category

Engineering - Other

Keyskills - Must Have

• Linux
• KVM/QEMU
• GOlang Programming language
• Perl

Keyskills - Nice to Have

• Virtualization
• ARM

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

The team we are looking for a specialist in is engaged in risk assessment during the merger of two or three companies and analyzes financial indicators across all types of taxes. We will provide all the tools you need to unlock your potential.

Key Responsibilities:

• Collaborate with clients and PwC teams to provide support effectively.
• Assist in preparing and submitting international tax documents.
• Work with Excel tables and large volumes of data.
• Analyse and structure information.
• Conduct research into tax themes, preparing proposal, agrements etc.
• Support during preparing documentation to tax authorities and clients 
• Take notes during calls and conduct research into tax themes.

Required Skills and Qualifications:

- Polish А2+ (both speaking and writing);  

- English B2+ (both speaking and writing);

- Knowledge of tax/economics.

- Experience in Polish/EU regulations would be as advantage.

- Ability to work independently and as part of a team.

- Willingness to learn and grow in the field.
 

Senior Graphic Designer

[Employment, Full-time, Remote]

SNEAK PEEK

⇨ Location: Remote
⇨ Interview process: HR Interview ⇨ Professional Interview ⇨ Take-home Challenge ⇨ Interview & Presentation ⇨ Offer

 

WHO ARE WE?

At Rounds, we believe in harnessing the power of cutting-edge technology to drive business success. Our transformative, machine-learning technology identifies and optimizes mobile assets, while our team of experts, with their unparalleled human capital and business acumen, provides the strategic direction and support to turn mobile assets into profitable businesses. Together, we are revolutionizing the mobile industry. You can find out more about us at www.rounds.com.

THE ROLE

We’re looking for a talented and experienced Senior Graphic Designer to join our creative team and help shape the visual language of Rounds across a wide range of projects.

This is a hands-on role for a designer with a strong visual eye, excellent craft, and the ability to turn ideas and briefs into clear, polished, and engaging designs.

The role will focus primarily on branding and graphic design, while also touching on digital and UI design across our mobile app portfolio. Experience with motion is a strong plus.

You’ll collaborate with different teams, working across different types of projects and helping us build a strong, consistent, and scalable visual language.

Key Responsibilities

• Develop and maintain Rounds’ visual language across different touchpoints.
• Design brand materials, presentations, social content, event materials, campaigns, and other visual assets.
• Work on UI-related projects and visual improvements across our mobile app portfolio.
• Translate briefs, concepts, and business needs into strong visual solutions.
• Build reusable templates, components, and visual systems that help improve consistency and scalability.
• Collaborate closely with HR, Product, management and other stakeholders from concept through final delivery.
• Take ownership of projects and independently drive them from initial idea to polished execution.
• Present design concepts, explain creative decisions, and incorporate feedback effectively.
• Explore and integrate AI tools into the creative process to improve ideation, production, and efficiency.
• Contribute to motion and animation projects when relevant and based on experience.

Hiring manager: Creative Manager

WHAT ARE WE LOOKING FOR?

• 5+ years of professional graphic design experience, preferably in a tech, digital, or fast-paced environment.
• A strong portfolio demonstrating excellent branding, visual design, typography, composition, and attention to detail.
• Strong experience with Figma and Adobe Creative Suite, including Photoshop and Illustrator.
• Hands-on experience using AI tools as part of the creative workflow.
• Experience with print design and production, including preparing files for print.
• Experience creating and maintaining brand identities and visual systems.
• Good understanding of digital and UI design principles.
• Ability to work across different visual styles, products, and audiences while maintaining a high level of craft.
• Strong understanding of typography, color, layout, hierarchy, and visual storytelling.
• Ability to take a project from concept and exploration through final execution.
• Comfortable working on multiple projects simultaneously and adapting to changing priorities.
• Ability to communicate creative ideas clearly and work effectively with both designers and non-design stakeholders.
• Excellent English, written and spoken.
• Highly proactive, independent, curious, and able to take ownership of projects.

Nice to Have

• Experience designing for company events and internal branding, including event concepts, merchandise and other event related materials.
• Experience with motion design or animation, such as After Effects.
• Experience designing for mobile apps or digital products.
• Experience creating design systems, component libraries, or scalable visual templates.
• Experience working in a startup or high-growth environment.

Demix Transport is looking for a responsible and well-organized dispatcher who can efficiently find profitable loads, negotiate with partners, and confidently handle multiple tasks in a fast-paced environment.
 

🔹 What We Offer

• Competitive salary
• Comfortable office in Limassol
• Supportive team and no micromanagement
• Opportunities for professional and career growth
• Schedule: Monday–Friday 15:00–01:00
   

🔹 Requirements

• At least 1 year of experience as a Dispatcher
  (candidates without experience are also welcome if they are motivated to learn)
• Experience with booking loads and negotiating with clients/partners
• English proficiency at B1 level or higher
• Ability to multitask and prioritize effectively
• Result-oriented mindset, responsibility, and a positive attitude

Outbound Calls Apps Acquisition Lead Generation

Remote, Part-Time

WHO ARE WE? 

At Rounds, we believe in harnessing the power of cutting-edge technology to drive business success. Our transformative, machine-learning technology identifies and optimizes mobile assets, while our team of experts, with their unparalleled human capital and business acumen, provides the strategic direction and support to turn mobile assets into profitable businesses. Together, we are revolutionizing the mobile industry. You can find out more info about us here: www.rounds.com.

THE ROLE

As a lead generation specialist within our acquisitions team, your role goes beyond more research and initial contact with potential app sellers by outbound calling. You'll be the primary point of contact, responsible for guiding and supporting app owners throughout the entire acquisition process. Besides identifying and initiating discussions with app sellers, your duties involve also fostering relationships, persuading sellers to consider acquisition, and negotiating app prices to ensure mutually beneficial deals. 
 

WHAT ARE WE LOOKING FOR?

Must-have:

• Proven Phone Sales Experience: Track record in high-volume Cold Calling and Outbound B2B phone pitching (Lead Generation / Sales)
• 1+ years of sales/lead generation experience
• Ability to answer promptly and accurately the queries of both app sellers and internal teams, and to represent the company in a professional way
• Experience working with the Google Workspace tools (documents/spreadsheets)
• Ability to handle confidential and sensitive data (such as payments)
• Extremely detail-oriented and able to adhere to deadlines
• Fluent communication skills in both written and verbal English
• Nice to have:
• Experience working with CRM platforms such as Hubspot 
•  

Nice to have:

• 1+ years of sales/lead generation experience
• Experience working with CRM platforms such as Hubspot 

INTERESTED?

Our recruitment process consists of the following steps: 

• HR interview: 30 min.
• Take-home challenge (~1-2 hours of work)
• Final interview with the acquisitions team manager

Interested? Get in touch, we’d love to hear from you! 

Demix Transport is looking for a responsible and well-organized dispatcher who can efficiently find profitable loads, negotiate with partners, and confidently handle multiple tasks in a fast-paced environment.
 

🔹 What We Offer

• Competitive salary
• Comfortable office in Bucharest
• Supportive team and no micromanagement
• Opportunities for professional and career growth
• Schedule: Monday–Friday 15:00–01:00
   

🔹 Requirements

• At least 1 year of experience as a Dispatcher
  (candidates without experience are also welcome if they are motivated to learn)
• Experience with booking loads and negotiating with clients/partners
• English proficiency at B1 level or higher
• Ability to multitask and prioritize effectively
• Result-oriented mindset, responsibility, and a positive attitude

About the Company & Product

We are a rapidly growing product company entering the global gaming entertainment market. Our mission is to bring innovative business solutions to the iGaming industry by developing cutting-edge technology products.

Our core product is a SaaS gaming platform made up of over 200 microservices, delivering a seamless gaming experience to millions of users worldwide. It provides a full suite of iGaming solutions, including game management, payments, analytics, CRM, and more.

Ready for a career upgrade?

As we continue to scale our platform, expand into new markets, and strengthen our security governance function, we are looking for an Information Security GRC Analyst with a strong technical mindset to join our team.

This is not a purely documentation-focused role. You will work closely with engineering, infrastructure, and business teams to understand how our platform operates in practice and help translate technical risks into effective governance and compliance processes.

As a company operating in the iGaming industry, many aspects of our business are subject to regulatory and licensing requirements across different jurisdictions. You will be directly involved in these processes — from preparing documentation and collecting audit evidence to analyzing regulatory requirements and participating in audits and certification activities.

You will report to the Security Lead and collaborate with engineering, DevOps, legal, and business teams to help build a mature, scalable, security-driven governance function.

What you’ll be doing

• Maintain and improve security and compliance frameworks ISO 27001, GDPR, and jurisdiction-specific licensing requirements;
• Own security policies, procedures, and documentation lifecycle: creation, versioning, and periodic reviews;
• Support internal and external audits: collect evidence, track findings, coordinate remediation;
• Conduct security risk assessments across systems, infrastructure, and cloud environments; maintain risk registers and control matrices;
• Run vendor security assessments and handle security questionnaires;
• Work with engineering and DevOps teams on vulnerability management tracking, prioritization, and remediation coordination;
• Collaborate with engineering to translate compliance requirements into real technical controls;
• Use AI tools to automate GRC workflows and actively look for ways to reduce manual work across the team;
• Support security awareness initiatives and incident response activities when needed.

You have these superpowers

• 2+ years in Information Security, GRC, or Compliance;
• Solid hands-on understanding of ISO 27001 and audit support;
• Good grasp of GDPR and security governance processes;
• Experience with risk registers, control matrices, policies, and compliance documentation;
• Experience running vendor risk assessments and handling security questionnaires;
• Good understanding of networking basics, OS-level security, IAM, and common attack vectors;
• Comfortable discussing cloud infrastructure and modern application environments with engineering teams;
• Familiarity with at least one security tooling area: SIEM, vulnerability scanners, or similar;
• Can read architecture diagrams and technical docs — not just compliance checklists;
• Actively uses AI tools (ChatGPT, Claude, Copilot, or similar) in daily work;
• Strong written communication, structured thinking, and ability to drive things forward independently.

Nice to have

• Experience in iGaming or familiarity with industry standards such as GLI-19 and GLI-33;
• Knowledge of AML / KYC requirements;
• Experience with SOC 2 or other compliance frameworks beyond ISO 27001;
• Familiarity with GCP, containerized environments, or Kubernetes from a security angle;
• Exposure to OSINT or threat intelligence practices;
• Familiarity with DevSecOps or security in CI/CD pipelines;
• Experience building simple AI-assisted automations (LLM APIs, no-code tools);
• Awareness of ISO/IEC 42001 and the EU AI Act.

What we offer:

Flexible schedule—work from home, the office, or hybrid.

Extra day off for your birthday—take a break any day within the month.

Competitive compensation that matches your skills.

Medical insurance (in Ukraine) and health support.

20 paid vacation days + an additional 15 personal leave days.

22 sick leave days, including mental health days.

Gifts and support for life’s key moments (wedding, childbirth, kindergarten).

Professional development—conferences, training, courses, and learning opportunities. We care about your comfort and help you maintain work-life balance!

What’s next?

• HR interview with a recruiter
• Technical interview
• Final interview
• Background Check
• If it’s a match — Offer

Feel like this is the right fit? Send your resume—we’re waiting for you!

About Softprom

Softprom is a value-added IT distributor founded in 1999 and headquartered in Vienna. For 27 years, the company has operated across Central and Eastern Europe, the Caucasus, and Central Asia — today spanning 33 countries, with a team of 150+ professionals, 120+ global technology vendors, and 1,200+ IT solutions across five practices: cybersecurity, cloud services, IT infrastructure, security systems, and CAD & graphics.

About the Role

We are looking for an IT Security Systems Administrator to manage and continuously tune our security infrastructure — from WAF and EDR/XDR to firewalls and vulnerability management — and to keep our security monitoring, documentation, and incident response running smoothly.

Requirements

• University degree or equivalent experience in Information Technology and Security (Security+, CEH, or vendor certifications such as Imperva Certified or CrowdStrike CCFA/CCFR)
• 3+ years of hands-on experience administering security infrastructure (WAF, EDR/XDR, firewall, SIEM, DLP)
• Experience with vulnerability management / patch management
• Experience with IAM / access control
• Knowledge of GDPR

• English — B2/C1 level

   

Nice to Have

• AWS infrastructure management
• Forensic investigation experience
• SIEM query languages (SPL, KQL, etc.)
• Experience with vulnerability scanners (Nessus, Qualys, or similar) and scripting (Python, PowerShell, Bash)
• Experience implementing ISO 27000 procedures
• Knowledge of OWASP

• Penetration testing experience

   

Responsibilities

• Configure and tune WAF rules, EDR policies, and firewall rules
• Manage vulnerabilities: scanning, prioritization, and remediation tracking
• Perform security monitoring and log review — a core part of the role regardless of whether a SIEM is in place
• Coordinate patch management
• Document and maintain security policies
• Evaluate and onboard new vendors and tools as the company's toolset grows
• Investigate and respond to security incidents

• Deliver internal security trainings

   

Working Conditions

• Legal employment
• 3-month probationary period
• Remote work format
• Schedule: 9:00–18:00 Kyiv time
• Company-sponsored certification budget
• Reports to the IT Director

We're a fast-growing web AI subscription product in active scaling phase, looking for a Middle+/Senior User Acquisition Manager to own and scale Google Ads as one of our key growth channels.

Why join us

• Full ownership of the Google channel - strategy, budget allocation, and growth opportunities, with real business impact on results
• Large budgets and real scaling challenges across US & Tier-1 GEOs
• High autonomy - we're looking for a self-driven professional who prefers ownership over micromanagement, with room to shape your own processes and setup
• Close collaboration with Product, Analytics, and Creative teams on full-funnel acquisition performance
• Fully remote, B2B contract, flexible setup
   

Compensation:

• Competitive base salary (USD/EUR-pegged) + quarterly KPI bonus, with upside tied directly to channel performance and your impact
• Final offer based on experience
   

What you will do:

• Own and scale Google Ads, optimizing CPA, ROAS, LTV, and traffic quality
• Identify and launch new growth opportunities across GEOs, funnels, landing pages, and campaign structures
• Scale spend while maintaining strong unit economics
• Analyze full-funnel performance beyond ad-platform metrics
• Contribute to tracking, attribution, and value-based bidding improvements
• Support the launch and scaling of Microsoft Ads / Bing Ads

• Participate in launching new products and acquisition directions

   

What we are looking for:

• Strong hands-on expertise in Google Ads, with experience scaling campaigns across US & Tier-1 GEOs
• Experience with web2web and/or web2app funnels
• Experience in subscription products, trials, or recurring revenue models
• Proven experience managing or scaling $300K+ monthly ad budgets
• Strong understanding of CPA, ROAS, LTV, payback, and traffic quality
• Understanding of conversion tracking, GTM, and attribution

Nice to have:

• Hands-on experience with Microsoft Ads / Bing Ads
• Experience automating repetitive UA workflows and processes

Working conditions:

• Full-time, fully remote role with a flexible schedule
• Modern product culture with no bureaucracy or micromanagement
• Focus on results, speed, and smart execution
• Opportunity to work across multiple products with real impact
• B2B contract with flexible setup and transparent terms
• Competitive compensation (USD/ EURO-pegged, based on experience) + quarterly KPI bonus, with upside tied directly to your impact
• Paid vacation and sick leave

Hiring process:
Interview with HR → Interview with Head of Performance → Final Interview with CEO → Job Offer 
 

Areon Consulting is looking for an experienced Oracle Data Integration / BI Developer to join our team on a long-term basis.

You will work with Oracle technologies focused on data integration, ETL/ELT, data warehousing and analytics, supporting enterprise-level solutions and large data environments.

Responsibilities

• Develop and maintain data integration processes using Oracle Data Integrator (ODI)
• Design and implement ETL/ELT workflows for enterprise data platforms
• Develop and maintain data mappings, interfaces, packages and scenarios in ODI
• Work with Oracle Database, including SQL, PL/SQL and complex data transformations
• Support and develop reporting and analytics solutions using Oracle Analytics Server (OAS)
• Develop and maintain analytical reports, dashboards and data models
• Investigate and resolve data integration and reporting issues
• Optimize ETL processes and SQL queries for performance
• Work with large volumes of data and complex data structures
• Participate in data warehouse and BI solution development
• Collaborate with business analysts, developers and other technical specialists
• Support existing enterprise solutions and implement new functionality

Requirements

• 3+ years of commercial experience with Oracle technologies
• Strong experience with Oracle Data Integrator (ODI)
• Good knowledge of SQL and PL/SQL
• Experience with ETL/ELT development and data integration
• Strong understanding of relational databases and data modeling
• Experience with Oracle Analytics Server (OAS) or Oracle BI technologies
• Experience working with complex data flows and large datasets
• Good troubleshooting and analytical skills
• Ability to understand and maintain existing enterprise solutions
• English — Intermediate+

Would be a plus

• Experience with Oracle Data Warehouse / DWH
• Knowledge of Oracle Exadata
• Experience with Oracle Business Intelligence (OBIEE / OAS)
• Experience with ODI 12c
• Knowledge of data warehouse concepts and dimensional modeling
• Experience with enterprise integrations and multiple data sources
• Experience with Oracle Cloud technologies
• Java or scripting knowledge

What we offer

• Long-term cooperation with a stable international company
• Opportunity to work on enterprise-level Oracle projects
• Remote work
• Competitive compensation based on experience
• Professional development and challenging technical tasks
• International team and projects

If you have strong experience with Oracle ODI, OAS and Oracle Database and are interested in a long-term opportunity, we would be happy to hear from you.

We are looking for a Data Engineer to join our team and play a key role in building scalable, reliable, and business-focused data products from the ground up. This is a great opportunity to contribute to the development of core data infrastructure, influence technical decisions, and help establish best practices in data engineering across the organization.

Responsibilities:

• Build data engineering products (data models, pipelines, data quality automations, monitoring), end-to-end ownership of data products.
• Collaborate closely with data analysts, PMs, and stakeholders on both new and existing data products

• Apply best engineering CI/CD practices to data workflows and processes

   

Requirements:

• 3+ years of experience in Data Engineering, Analytics Engineering, or a related field
• Strong knowledge of SQL, Python, and dbt
• Hands-on experience with ELT/ETL, data quality, and analytics engineering
• Experience working with cloud platforms such as AWS, GCP, or Azure

• Experience with cloud data warehouses such as Databricks, Snowflake, BigQuery, Redshift, or similar

   

Nice to have:

• Strong attention to automation
• DevOps background
• Product engineering mindset (focus on business impact, not just data engineering)
• Experience with BI tools and delivering impactful analysis

Bringg is on a mission to transform last-mile delivery into a powerful driver of growth, loyalty, and operational excellence. As an AI-powered SaaS platform, we help leading enterprises and Fortune 500 retailers and logistics providers orchestrate smarter, more efficient delivery operations - from same-day to scheduled delivery - streamlining operations and enhancing customer experience at scale.
 

What You'll Do

• Handle both customer-facing and deep technical support questions from Bringg's enterprise customers
• Investigate reported issues using logs, SQL queries, and API calls to find root cause, not just symptoms
• Use observability tools (e.g. OpenSearch, Kibana, Grafana, Splunk) to monitor system health, catch issues proactively, and speed up incident investigation
• Use AI-assisted tools to accelerate log analysis, pattern-match recurring issues, and surface likely root causes before manual digging
• Manage a queue of competing priorities, escalating the right issues to R&D with clear, actionable bug reports
• Own production incidents end-to-end, including communicating status to internal and external stakeholders
• Validate fixes through functional testing before they go back to customers
• Contribute to and improve a shared knowledge base, using AI tools to help identify gaps and keep documentation current
   

What You Bringg
Must-haves:

• 3+ years of experience in L2 or L3 technical or application support
• Proven experience using SQL at an intermediate level
• Proven track record working with REST APIs
• Strong hands-on experience with at least one modern observability platform (e.g., OpenSearch, Kibana, Grafana, Splunk or similar tools) including log analysis, monitoring, incident investigation, root cause analysis, and proactive detection of system health and performance issues
• High level of English (a must!) with both strong written and oral communication skills
   

Strong advantages:

• Experience with providing technical and application support for Web & Mobile platforms
• BS degree in Computer Science or related technical field
• Customer-facing experience
• Experience working in operationally critical environments in high-pressure situations

Note: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts)
 

We care about our people!
Here's a glimpse of our benefit package:

• Home office setup: $500 home office equipment allowance
• Meal allowance: $100 monthly meal allowance
• Hybrid work: flexible hybrid work from home or office
• 20 days parental (non-birth) leave
• 2 vacation days + $250 gift when getting married
• A vacation day on your birthday
• Wellness budget: $100 monthly budget for wellness or a sports activity of your choice
• Health insurance provided after completing the trial period
• Support team members receive 2 extra days off per year, which can be taken at a time that works best for you

We are looking for a data and detailed oriented CRM/Retention Manager with strong ownership and independent mindset to join our growing iGaming team.
In this role, you will be responsible for ownership of end to end CRM/Retention strategy for one of our brands. Including creating/reviewing/adjusting Retention/CRM strategy, bonus policy, promo planning, managing of end to end prod launch of automated, ah-hoc and A/B test campaigns aimed at increasing engagement, retention, reactivation metrics. Works with numerous CRM/Retention tools: classic bonus system and gamification tool and taking part in developing these functionalities. 
Conduct data analysing of customer base and campaigns to meet business KPIs (LTV, Bonus rate, Retention Rate, ROMi etc)

You’ll work closely with the internal CRM operational team, product, marketing, analytical, VIP  teams.

Position considering to work with Softswiss ecosystem + Customer.io tool 

Key Responsibilities

• Own and drive the end-to-end CRM & Retention strategy for the brand, aligned with business KPIs (LTV, NGR, Retention Rate, Bonus Cost, ROMI)
• Define and continuously optimize player lifecycle strategies (onboarding, activation, retention, reactivation
• Develop and maintain segmentation frameworks.
• Plan and execute CRM calendar (weekly / monthly / event-based: sport, seasonal, local markets) 
• Manage setup process of planned and other campaigns along with Operational CRM unit (setup part should be covered by Operational team mainly close to 70%).  
• Launch and manage multi-channel campaigns (email, push, in-app, SMS) along with the monitor of delivery and effectiveness. 
• Own communication effectiveness of automated journeys, ad-hoc campaigns, triggered campaigns. 
• Design and optimize bonus policy and promotional mechanics along with controlling bonus cost efficiency and improving bonus ROI and player value.
• Build and scale automated lifecycle journeys with continuous improvement of personalization and real-time triggers
• Analyze player behavior, cohorts, and campaign performance to identify growth opportunities
• Monitor and optimize core metrics for brand: LTV/ARPU, Retention/Reactivation Rates, Bonus Rate.
• Define and execute structured A/B testing relevant for brand and business needs.
• In collaboration with the Product team define and improve CRM-related features/bonus/ engagement capabilities. 
• Close cooperation with Product, Analytical, Marketing, VIP, Operational teams for executing targets and plans. 

Key Requirements

• 2+ years of experience in CRM / Retention / Lifecycle Marketing in iGaming, sport betting.
• Proven track record of owning CRM strategy and delivering measurable impact on LTV, Retention, and NGR
• Strong understanding of player lifecycle, behavioral segmentation, and retention mechanics
• Advanced analytical mindset with ability to translate data into actionable CRM decisions
• Experience working with key metrics:  LTV/ARPU, Retention/Reactivation Rates, Bonus Rate and communication metrics - Delivery, Open, Click, Conversion rates
• Experience with cohort analysis, funnel analysis, and performance reporting
• Deep understanding of bonus systems and promotional mechanics (preferably in Softswiss ecosystem)
• Ability to balance conversion vs bonus cost efficiency
• Experience working with iGaming platforms such as SOFTSWISS and with CRM platforms such as Customer.io
• Understanding of event-based architecture, triggers, and automation logic
• Experience managing multi-channel communication (email, push, in-app, SMS)
• Data-driven approach to continuous optimization of campaigns and journeys
• Proven experience in A/B testing and experimentation frameworks
• Experience building and scaling automated lifecycle journeys
• Strong sense of ownership and accountability for results
• Ability to work independently in a fast-paced, performance-driven environment
• Structured, detail-oriented, and result-focused approach
• Proactive mindset with ability to identify growth opportunities and act on them