Jobs at Djinni

Understanding that there is an approach, technologies, levels, process, components;

Defects: types and life cycle of defects;

Test types. Organization of tests;

Testing of complex software solutions and complex systems;

Requirements, an introduction to bug tracking systems;

QA process: initialization, goals, priorities, timing, risks.

Our partner is an innovative AI-powered procurement centralization and automation platform. Their solution helps companies worldwide eliminate routine manual tasks and establish full control over the purchasing activities of all their departments and subsidiaries.

Over 10 years of work, our partner has proven its effectiveness:
– Over 1,000 clients in 80+ countries worldwide.
– Built a team of 100+ talented specialists.
–  Launched 10 large-scale integrations (including Amazon, Slack, Google).
– Fostered a culture built on trust, teamwork, and innovation.

Now, during a period of active growth, the team is looking for a Customer Onboarding Manager who will take responsibility for the most crucial stage in the client lifecycle—the first 90 days. This role is for someone who is customer-obsessed, loves building processes, and thrives in a dynamic, collaborative environment.
 

Main Responsibilities

Managing Client Relationships:

– Guiding client accounts from the point of sale to full product adoption.
– Conducting discovery sessions to identify client goals, expectations, and challenges.
– Building trust and maintaining open communication with stakeholders.

Leading Client Onboarding Projects:

– Creating customized implementation plans (onboarding workflows) and ensuring timely go-live.
– Coordinating tasks, timelines, and deliverables between internal teams and the client.
– Assisting with the initial system setup and post-implementation changes.

Client Training and Enablement:

– Conducting product training via webinars, workshops, or one-on-one sessions.
– Developing user-friendly materials: guides, FAQs, videos, and other resources.
– Enabling clients to independently use the platform’s key features.

Internal Collaboration and Innovation:

– Close work with Sales, QA, and Customer Success teams to ensure smooth client transition between stages.
– Translating client feedback into actionable product improvement suggestions.
– Monitoring data and metrics to optimize processes and enhance the client experience
 

Mandatory Requirements

– Advanced level of English.
– Empathy, enthusiasm, and a customer-centric approach.
– Excellent communication skills, ability to explain complex concepts simply.
– Ability to build trust and foster collaboration with both the team and clients.
– Analytical mindset, skill in researching, structuring, and effectively presenting information.
– Hands-on experience with Excel / Google Sheets for analyzing metrics and data.
– Problem-solving skills, curiosity, and a desire for continuous learning.
– Experience in conducting training, giving presentations, and managing projects.

Nice-to-Haves:

– Experience working with clients from the UK, USA, or Europe.
– Understanding of business processes (finance, procurement).
– Education in economics, finance, management, or related fields.
– Familiarity with SaaS platforms or ERP systems.
 

We offer

– Trust-Based Management: No micromanagement—your ideas and initiatives are always encouraged.
– Supportive Team Culture: You’re not alone. The team is open, honest, and always ready to help.
– Learning & Development Reimbursement: Investment in your growth through courses, lectures, and conferences.
– Flexible Hours: Results matter more than hours clocked at the desk.
– 26 Paid Days Off Annually (15 vacation days + 11 public holidays).
– Medical Insurance (after 6 months of work) and Unlimited Sick Leave without a doctor’s note.
– Pet-Friendly Office in Kyiv: Pets are welcome.
– Support for Ukraine: The company actively supports the Armed Forces and contributes to projects bringing victory closer.

We are helping one of our product partners build a core AI-driven advertising platform and are looking for an AI Creative Strategist to join their internal team. The product is an autonomous advertising system where AI agents create, launch, and optimize campaigns at scale. The long-term goal is to move beyond rule-based decisions toward a system that learns and improves performance over time.

Creative strategy is one of the highest-leverage inputs in the product: a single improvement in prompt logic can affect thousands of campaigns instantly. While the system can already generate ads autonomously, it needs clear creative signals and hypotheses to guide learning and optimization. Your work provides this signal layer and directly feeds into the ML optimization loop.

Responsibilities

• Design, test, and iterate prompt logic for AI agents across strategy, copy, keywords, compliance, visuals, and optimization
• Continuously analyze competitor activity using spy tools and translate winning patterns into structured prompts
• Formulate and test multiple creative hypotheses weekly and evaluate their impact on performance metrics
• Analyze campaign performance data to identify which creative angles and patterns drive sustainable ROI
• Build and maintain a prompt library of validated creative patterns, structured by vertical and geography
• Work closely with the ML Engineer to align creative signals with prediction models, reward functions, and optimization logic
   

Must-have requirements

• Degree in a quantitative or analytical field such as Mathematics, Economics, or Marketing with a strong analytics focus
• 3+ years of hands-on experience in digital advertising (native ads, Facebook Ads, Google Ads, etc.) with a deep understanding of CPC, CTR, ROMI, and RPC
• AI-native working style with daily use of LLMs and generative tools such as Claude, ChatGPT, Gemini, Midjourney, or similar
• High hypothesis velocity with a focus on systematic testing rather than isolated execution
• Strong analytical thinking with the ability to review large datasets and extract creative patterns that differentiate high-performing campaigns
• Ability to design multi-step prompt chains where the output of one agent becomes the input for another

Nice to have

• Proficiency with competitive intelligence and spy tools such as AdPlexity, Anstrex, or SpyFu
• Experience writing LLM prompts in production environments, including system prompts and few-shot prompting
• Basic SQL or data querying skills
• Familiarity with tracking platforms such as Binom or Voluum
   

Language requirements
English at Upper-Intermediate level or higher. Code, prompts, and data are the primary working languages. No client-facing communication is required.

As we scale Documents to the web and prepare to launch a brand-new product, we’re entering an exciting new stage of growth. To make this journey successful, we’re looking for a strong Product Marketing Manager who will play a pivotal role in shaping how our products are positioned, launched, and scaled.

This is a high-impact role where your work will directly influence our ability to reach ambitious goals - while helping the team grow in a healthy, sustainable way and build products we’re truly proud of.

What you will do:

• Craft and execute GTMs. 
• Build growth hypotheses. 
• Define, measure, and monitor major KPIs. 
• Run market research and extract insights. 
• Coordinate cross-functional team

About you:

• Communication skills must be top-notch. 
• Strong analytics and metrics understanding. 
• Proven track record of launching products and features. 
• Proven track record of hypotheses that moved the needle for a product. 
• Critical thinking. 
• Cross-functional experience. 
• Deep, practical understanding of at least one product or marketing competence (e.g. performance, analytics, SEO, content, etc.) 
• Mobile experience. 
• English - C1 and above. 
• AI implementation in the work routine. 
• Strong understanding of first design and UX principles. 
• Marketing and product tooling: Amplitude (or alternatives), Tableau, Sensor Tower, App Annie, Jira, Replit/Lovable/Gemini/Claud, and Figma

Would be a plus:

• Neogtiations
• Engineering background
• Vybe-coding at least on the level of prototyping
• Design

What you will get at Readdle:

• Customer-centric culture. We put our users at the heart of everything we do. Every team member has the opportunity to engage directly with customers, gaining insights that shape meaningful, delightful experiences for millions worldwide.
• Relentless growth. We’re committed to mastery in our craft. We take ownership of our work, decisions, and outcomes, and we see feedback as a catalyst for growth. Every challenge is an opportunity to learn, evolve, and raise the bar.
• Exceptional people, exceptional team. Our greatest strength is our people. We care deeply about each other, work transparently, and celebrate collective success. Together, we build an environment where everyone can do their best work and grow beyond their potential.
• Real impact. We design products that truly matter. Our focus is on delivering tangible value, simplifying complexity, pushing boundaries, and continuously improving how we build and deliver solutions to our users.
• Culture of innovation. We embrace curiosity and creativity in everything we do. Fresh ideas are not just welcomed, they’re expected, celebrated, and turned into real innovations that shape the future of our products and company.

We are Perspective — a leading Magento web development company, committed to delivering cutting-edge e-commerce solutions to our clients worldwide. Our dynamic team is the force behind our success, and we’re currently looking for a skilled Project Manager / Business Analyst to join us. We are seeking a full-time employee to work in our office located in Kyiv. 

Responsibilities:

• communication with stakeholders to identify the business needs;
• writing technical documentation for the project;
• advice, recommendations, and suggestions for improving the customer concept;
• coordination of the budget with the client and its control;
• sprint planning, maintaining a backlog of project tasks;
• setting tasks for the development team, monitoring the compliance of the developed functionality concerning the technical specifications and customer requirements;
• people management of the development team;
• management of risks;

• participation in the delivery of the product to the production environment.

   

Required skills:

• more than 2 years of experience of PM or BA in an IT company;
• understanding the website development process/staging; — experience in managing large projects;
• understanding of applied technologies (web);

• Upper-Intermediate or higher English level.

   

Will be an advantage:

• experience in similar positions in similar companies.

   

Requirements for personal qualities:

• the ability to keep your work organized;
• punctuality and responsibility;
• teamwork skills and initiative;
• attention to detail;

• analytical mindset and agility.

   

Briefly about our company:

• we specialize in an integrated approach to web development;
• e-commerce is a key area;
• more than 60 employees;
• founded in 2009;

• our clients are 70% Western companies in Europe and the United States and 30% Ukrainian companies.

   

We offer:

• career growth opportunity (growth from Junior to Senior — salary as a result);
• the opportunity to learn from Senior PM, in the future to become a Business Analyst (possible rotation);
• you will be able to manage projects independently, act as a Product Manager, make decisions on the project;
• work with very complex tasks, invaluable technical skills;
• we have well-established and described processes in the company;
• joint attendance at conferences, corporate events, and payment for Magento certification;
• regular sports and leisure activities. Join us for weekly bouldering sessions, team races, and hiking together in the mountains. Enjoy some friendly competition with foosball and table tennis in the office;
• paid corporate English language classes.

About the Role

We’re looking for a UX/UI Designer to support a mission-driven, nonprofit-focused digital platform. Your work will help improve how organizations and volunteers connect, collaborate, and create positive social impact.

This role is well-suited for a designer who values purpose-driven work, enjoys thoughtful problem-solving, and is comfortable contributing on a part-time, flexible basis within a distributed, diverse team.

What You’ll Do:

- Design intuitive, user-centered UX flows and UI components

- Create and iterate on wireframes, mockups, and high-fidelity designs

- Collaborate with product and engineering during the 14:00–16:00 MT overlap window

- Improve usability, accessibility, and visual consistency across the product

- Contribute to or refine a design system (components, typography, color, spacing)

- Incorporate feedback quickly and iterate efficiently

Required Skills & Experience:

- 4+ years of experience in UX/UI or Product Design

- Strong portfolio demonstrating user-centered thinking

- Proficiency with Figma (or similar tools)

- Solid understanding of UX principles, accessibility, and responsive design

- Ability to work independently with minimal supervision

- Comfortable collaborating with a remote, multicultural team

- Availability during 14:00–16:00 MT (daily overlap is required)

Nice to Have:

- Experience designing SaaS, web apps, or startups

- Experience working with distributed or global teams

- Basic understanding of frontend constraints (HTML/CSS awareness)

Codefinity is a fast-growing EdTech company on a mission to make tech education accessible, engaging and truly practical. We help people from all over the world master in-demand programming skills and build meaningful careers in tech.

Our platform has already empowered hundreds of thousands of learners globally — from complete beginners to industry professionals — through interactive, hands-on courses designed to accelerate real skill growth.

We’re a team of ambitious and creative people who love what we do and move fast. We experiment, learn and constantly raise the bar to achieve bold goals. At Codefinity, every idea can make a difference, and every team member has a real impact on our growth story.

And now we are looking for a User Acquisition Manager to help us scale even faster. This role will play a key part in driving our growth strategy, acquiring new users globally, and expanding our impact in the EdTech space.

Responsibilities:

• Development and implementation of a paid user acquisition strategy on the Meta platform.
• Management of marketing campaigns to achieve business goals, evaluating campaign performance based on both marketing metrics (CPM, CTR, CR, CPA) and product metrics (LTV, ROI).
• Testing to identify the most effective combinations of creatives, funnels, and audiences.
• Close collaboration with creative, product and analytics teams.
• Conducting market research and generating new ideas and concepts.

Requirements:

• 2+ years of experience in performance marketing or user acquisition, preferably in B2C or subscription-based products.
• Proven track record of managing Meta Ads at scale (other channels are a plus: Google, TikTok, X ads, Pinterest Ads etc.).
• Strong analytical skills with experience in data-driven decision-making.
• Hands-on experience with testing and optimizing campaigns for growth and profitability.
• Strategic mindset with the ability to build and scale UA processes from the ground up.
• Excellent collaboration and communication skills to work cross-functionally with product, creative and analytics teams.
• Upper-intermediate or higher level of English.

What do we offer:

• Work within an ambitious team on a socially impactful education product.
• 20 working days of paid vacation per year, plus public holidays.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Access to our corporate knowledge base and professional communities.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Company doctor and massage in the office.
• Sports activities: running, yoga, boxing, and more.

We are looking for a motivated Junior SERM Specialist with an SEO background to help manage and protect our brand’s online reputation. You’ll be responsible for monitoring search results, suppressing negative content, and promoting positive narratives through data-driven SEO strategies.

We are looking for candidates located in the European time zone (CET ±1) to ensure smooth collaboration.

What we expect:

• 1+ years of hands-on experience in SEO & SERM.
• 1+ years of experience with Google Ads
• Upper-Intermediate to Advanced English (written and spoken), fluent Ukrainian or Russian.
• Foundational knowledge of on-page and off-page SEO and how it applies to reputation management.
• Experience with SEO tools such as Google Search Console, Ahrefs, or SEMrush.
• Ability to analyze SERPs and identify competitor strategies.
• Understanding of PPC (Google Ads) to identify and mitigate unwanted or infringing advertisements.
• Understanding of Brand Protection processes: filing complaints for Trademark violations, Copyright infringement (DMCA), and phishing.
• Technical ability to identify hosting providers and domain registrars to send official Abuse Reports.

Key responsibilities:

• Track brand mentions and monitor changes in search engine results.
• File complaints in Google Ads against competitors for trademark infringement or unfair advertising.
• Submit reports for Trademark/Copyright violations and phishing to hosting providers and registrars.
• Execute strategies to displace negative search results with positive brand content.
• Coordinate with webmasters and platforms to remove or update misleading information.
• Prepare regular reports on reputation KPIs and the effectiveness of brand protection efforts.

A few words about us! Flint Group is a young team of professionals in the field of Internet marketing, striving to help client businesses reach new heights. At Flint Group, we understand that our clients are the lifeblood of our business and we value their trust and investment in our services. More than 75 partners have already trusted us and we are not stopping there!
Among other things, we specialize in providing comprehensive and modern solutions in the iGaming niche, create our own information resources and generate local SEO traffic for over 2 years. Our portfolio includes more than 50 successful projects in various markets (mostly Europe, South America, Canada, Asia and the CIS)
We have a project that needs a lot of attention.IG niche. Fierce competition. A lot of noise in the output. Our task is to make this noise disappear.
What you need to do:
Monitor Google and Yandex for branded and related queries
Clean up the results from negativity and garbage
Raise positive content to the top
Report and "pump" reviews on Trustpilot, Sitejabber, Google Reviews and other platforms
Control the cheating and publication of reviews
Provide results, not reports for the sake of reports
We expect:
Experience in SERM / reputation marketing / SEO
Understanding how results work and how to change them
Skills in working with review platforms
Perseverance, speed, accuracy
Will be a plus:
Experience in forex or financial topics
Knowledge of English for working with English-language reviews
What we offer:
Competitive pay tied to results.
Remote work format and flexible schedule.
Access to paid SEO tools and training materials.
The opportunity to test bold ideas and implement your own strategies.
Working in a team of professionals who love their job and value the result.

About us:
 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
 

Requirements: 

• 5+ years of PostgreSQL, Pg/SQL development experience. 
• Oracle SQL, PL/SQLL development experience will be a big plus. 
• Shredding, changing and understanding older code without the need to know everything about a business process is imperative. 
• Query performance analyzing and tuning. 
• Experience with high loaded OLTP systems. 
• Experience with very large databases. 
• Experience with design, development, and maintenance of reporting and data warehouse databases a plus. 
• Experience with migrating schemas and data from Oracle to other RDBMS a plus. 
• Basic DB administration experience. 
• Familiarity with database design, documentation and coding. 
• Familiarity with programming languages API. 
• Problem solving skills and ability to think algorithmically. 
• Experience with Amazon Redshift, RDS, Aurora is a plus. 

General skills: 

• English (reading/writing/speaking) — min Intermediate level. 
• Experience in working with people. 
• Quick understanding and learning abilities. 
• Ability to work on several tasks in parallel. 

 
Responsibilities: 

• Responsible for designing, coding, and implementing software solutions using modern techniques and programming SQL language. 
• Provides high-level database development assistance in creating specific applications for businesses. 
• Provides general support on information technology to design, develop, execute, and maintain the database application systems, applying several RDBMS. 
• Ensures research and innovation at all levels of the software development process. 
  May participate in multiple projects simultaneously as a senior development team member. 
• Works harmoniously in a cross-functional team comprising managers, supervisors, business analysts, systems personnel, network staff, and other developers in ensuring the delivery of software solutions as planned, within set budget, and timely. 
• Acts as a coach or mentor to junior software developers. 
• Provides excellent customer service by responding to and assisting with help desk calls to resolving issues, including system outages. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

The product is an enterprise-grade digital experience platform that provides real-time visibility into system performance, application stability, and end-user experience across on-premises, virtual, and cloud environments. It ingests large volumes of telemetry from distributed agents on employee devices and infrastructure, processes and enriches data through streaming pipelines, detects anomalies, and stores analytical data for monitoring and reporting. The platform serves a global customer base with high throughput and strict requirements for security, correctness, and availability. Rapid adoption has driven significant year-over-year growth and demand from large, distributed teams seeking to secure and stabilize digital environments without added complexity.

About the Role:

This is a true Big Data engineering role focused on designing and building real-time data pipelines that operate at scale in production environments serving real customers. You will join a senior, cross-functional platform team responsible for the end-to-end data flow: ingestion, processing, enrichment, anomaly detection, and storage. You will own both architecture and delivery, collaborating with Product Managers to translate requirements into robust, scalable solutions and defining guardrails for data usage, cost control, and tenant isolation. The platform is evolving from distributed, product-specific flows to a centralized, multi-region, highly observable system designed for rapid growth, advanced analytics, and future AI-driven capabilities. Strong ownership, deep technical expertise, and a clean-code mindset are essential.

Key Responsibilities:

• Design, build, and maintain high-throughput, low-latency data pipelines handling large volumes of telemetry.
• Develop real-time streaming solutions using Kafka and modern stream-processing frameworks (Flink, Spark, Beam, etc.).
• Contribute to the architecture and evolution of a large-scale, distributed, multi-region data platform.
• Ensure data reliability, fault tolerance, observability, and performance in production environments.
• Collaborate with Product Managers to define requirements and translate them into scalable, safe technical solutions.
• Define and enforce guardrails for data usage, cost optimization, and tenant isolation within a shared platform.
• Participate actively in system monitoring, troubleshooting incidents, and optimizing pipeline performance.
• Own end-to-end delivery: design, implementation, testing, deployment, and monitoring of data platform components.

Required Competence and Skills:

• 5+ years of hands-on experience in Big Data or large-scale data engineering roles.
• Strong programming skills in Java or Python, with a willingness to adopt Java and frameworks like Vert.x or Spring.
• Proven track record of building and operating production-grade data pipelines at scale.
• Solid knowledge of streaming technologies such as Kafka, Kafka Streams, Flink, Spark, or Apache Beam.
• Experience with cloud platforms (AWS, Azure, or GCP) and designing distributed, multi-region systems.
• Deep understanding of production concerns: availability, data loss prevention, latency, and observability.
• Hands-on experience with data stores such as ClickHouse, PostgreSQL, MySQL, Redis, or equivalents.
• Strong system design skills, able to reason about trade-offs, scalability challenges, and cost efficiency.
• Clean code mindset, solid OOP principles, and familiarity with design patterns.
• Experience with AI-first development tools (e.g., GitHub Copilot, Cursor) is a plus.

Nice to Have:

• Experience designing and operating globally distributed, multi-region data platforms.
• Background in real-time analytics, enrichment, or anomaly detection pipelines.
• Exposure to cost-aware data architectures and usage guardrails.
• Experience in platform or infrastructure teams serving multiple products.

Why Us:

- We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

- We provide full accounting and legal support in all countries we operate.

- We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

- We offer a highly competitive package with yearly performance and compensation reviews.

We are looking for an experienced Quality Control (QC) Team Lead to manage and elevate the performance of our QC department. This role is crucial for ensuring the accuracy, fairness, and consistency of all evaluation and calibration processes across the Support organization.

The ideal candidate is a strong leader with excellent analytical skills, a deep understanding of quality assurance principles, and the ability to mentor and develop a high-performing team.

HOW YOU WILL MAKE AN IMPACT

1. Team Management & Development

• Lead the daily operations of the QC team, ensuring balanced workload distribution across QC Managers and Specialists.
• Support team members in reaching individual and departmental goals.
• Conduct regular 1:1 meetings, provide feedback, and perform performance evaluations.

2. Quality Assurance Coordination

• Oversee QC sample coverage across all Support teams.
• Ensure monthly KPIs are achieved (e.g., 10% coverage of total Support volume).
• Track the number of evaluated chats and maintain data accuracy in QC reports.

3. Calibration & Consistency

• Conduct regular calibration sessions to ensure alignment between team members.
• Review QC Managers’ scoring to maintain consistency and minimize evaluation deviations.

4. Training & Knowledge Base Development

• Plan and deliver training for QC Managers and Support Team Leads to improve QC and coaching skills.
• Collaborate with the L&D department to identify knowledge gaps, recurring issues, and training priorities.

5. Dispute Resolution Oversight

• Supervise and review evaluation-related disputes between agents and QC Managers.
• Ensure fair, transparent, and consistent resolution processes.
• Report dispute trends and accuracy insights to the Head of CS.

6. Reporting & Analytics

• Prepare weekly and monthly QC performance reports, including coverage, consistency, and key trends.
• Analyze recurring mistakes and recommend process improvements.

7. Process & Documentation Management

• Create and update QC guidelines, evaluation rubrics, calibration standards, and internal documentation.
• Work closely with the Head of CS and Supervisors on workflow and process optimization.

8. Tool Integration & Automation

• Research, test, and implement AI-driven and automation tools to boost QC speed, accuracy, and efficiency.
• Ensure smooth tool adoption and provide training for the QC team.
• Monitor tool performance and gather feedback for continuous improvement.

9. Cross-Department Collaboration

• Serve as the primary communication link between QC, Support Team Leads, and L&D.
• Share QC insights to support coaching quality, process enhancement, and agent development.

10. Onboarding Support (Optional)

• Assist in onboarding new QC team members and ensure they fully understand QC standards and workflows.

11. Performance Review & KPI Tracking

• Monitor individual and team QC KPIs (coverage, consistency, training completion, calibration).
• Present results to management on a quarterly basis and propose improvement plans.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Quality Control, Customer Support QA, or a similar role.
• Proven leadership experience (Team Lead, Senior QC, or similar).
• Strong analytical skills and attention to detail.
• Excellent communication and feedback-giving abilities.
• Experience with QA tools, scorecards, calibration processes, and reporting.
• Ability to manage multiple priorities in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a skilled and proactive Retention Manager (Middle level) to strengthen our CRM and lifecycle marketing efforts. In this role, you will be responsible for developing and executing effective multi-channel retention campaigns, building customer journeys, and maximizing player engagement, activation, and loyalty.

HOW YOU WILL MAKE AN IMPACT:

• Create and optimize marketing communications across Email, SMS, In-App/Pop-up, and Web Push channels.
• Run A/B tests to improve engagement, conversion, and retention metrics.
• Design and maintain Customer Journeys within the CRM system.
• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong plus.
• Segment players based on the RFM model and behavioral patterns.
• Create tailored retention flows for different lifecycle stages.
• Actively use AI tools to automate workflow, generate content, build logic, and improve campaign effectiveness.
• Develop strategies for player onboarding, activation, and reactivation.
• Analyze performance data and propose optimization improvements.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 1.5–3 years of experience in CRM or Retention Marketing, preferably in iGaming or digital products.
• Strong understanding of lifecycle marketing and multi-channel communication.
• Experience with customer segmentation and RFM analysis.
• Hands-on experience with CRM platforms (Customer.io / Smartico / Fasttrack / Optimove — a plus).
• Confident use of AI tools for communication and workflow automation.
• Analytical mindset and ability to work with data-driven insights.
• Strong communication and organizational skills.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced and highly motivated Product Manager to join our team. You will play a crucial role in shaping the direction and success of our products by identifying the needs of our target audience and developing innovative solutions to meet those needs.

HOW YOU WILL MAKE AN IMPACT

• Develop and own product vision and strategy aligned with business objectives.
• Create and maintain a comprehensive product roadmap with clear prioritization, milestones, and delivery timelines.
• Lead end-to-end brand and product launches from concept to go-live, ensuring smooth market entry and operational readiness.
• Coordinate cross-functional teams including development, design, marketing, retention, and customer support; define tasks, review deliverables, and control deadlines.
• Monitor and ensure high product quality across all user touchpoints, collaborating with related teams to deliver an excellent user experience.
• Conduct market and competitor research, analyze player behavior and needs, and collect feedback from customer support to define product requirements.
• Design, configure, and manage bonus mechanics and loyalty programs aimed at increasing retention and player lifetime value (LTV).
• Track and analyze product performance metrics, assess feature effectiveness, and drive continuous improvements using data-driven insights.
• Monitor competitors’ products, unique selling propositions (USPs), bonus strategies, and features to identify market opportunities and maintain competitive advantage.
• Use CMS platforms for content management, product configuration, and operational updates to ensure smooth platform functionality.
• Manage the full product lifecycle from ideation through launch and ongoing support, including resource planning, risk management, and timely delivery.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• At least 3 years of experience in product gambling companies;
• English at the intermediate level and above;
• Experience with online casino platforms;
• Understanding the regulation of markets and peculiarities of licenses will be a plus;
• Deep understanding of casino products, product metrics, bonus systems, and loyalty programs;
• Experience in creating tournaments and promotional companies.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)