Jobs at Djinni

We are looking for a Data Engineering Specialist who is passionate about building systems that shape business outcomes. This role will play a key role in designing, building, and optimizing the data platform.

You will drive and manage large-scale data migration and modernization initiatives, and work with cross-functional teams to deliver trusted, high-quality data that drives business intelligence, analytics, and innovation. 

As a Data Engineering Specialist, you will be at the forefront of building scalable pipelines, architecting data solutions, and ensuring the data platforms can support real-time insights and long-term growth. 

Responsibilities and Duties: 
• Take ownership of coding and solution design while collaborating with internal and external engineers on design, development, and deployment of data pipelines and solutions. 
• Design and implement end-to-end data migration strategies from legacy systems to modern cloud platforms. 
• Manage data architecture and data modernization initiatives, ensuring alignment with business goals, data governance policies, and performance requirements. 
• Develop and optimize ETL/ELT pipelines using modern tools and frameworks (e.g., Apache Spark, Databricks, Airflow, dbt). 
• Work with stakeholders to gather requirements and translate them into scalable and maintainable data solutions. 
• Ensure data quality, reliability, and integrity through robust testing and monitoring. 
• Drive best practices in DevOps for data – CI/CD. 
• Mentor and provide technical guidance to data engineers.

Qualifications Required: 
• 7+ years of relevant experience in Data Engineering / Analytics domain with at least 3 years in Digital Analytics 
• 7+ years of experience in SQL 
• 4+ years in Python 
• Experience with building a data lake over Cloud / Azure, ADF, Synapse, and Databricks – Delta Lake 
• Proven expertise with tools like ADF, Qlik Replicate, FiveTran for data integration and ETL processes. 
• Strong understanding of Python scripting and use of libraries (NumPy, Pandas) 
• Extensive hands-on experience with MS Fabric, including data warehousing, SQL optimization, and cluster management. 
• Strong knowledge of Big Data technologies such as Data Bricks, Event driven data processing using Function Apps/Lambda is preferred • Understanding of Web services (SOAP, XML, UDDI, WSDL) 
• Strong knowledge and experience in event driven architecture using standard message queues (i.e.RabbitMQ, SQS or Kafka) 
• Hands on Experience parsing NOSQL file systems such as JSON, XML, AVRO, Parquet. 
• Proven track record of using Apache Spark Data Bricks. 
• Hands-on experience with Azure Data Factory (ADF), Logic Apps, and Runbooks. 
• Exposure to traditional BI Tools (Tableau, Power BI, Qlik, SSRS, etc.) 
• Experience building web-services is a plus. 

Full-time remote job

Requirements:

• 1+ years of commercial experience in Front-End development
• Strong knowledge of Angular
• Strong knowledge of JavaScript and TypeScript
• Experience working with RxJS, NgRx, Signals, and new Angular template syntax
• Good understanding of asynchronous and reactive programming
• Confident working with the Git version control system
• Understanding of GraphQL
• Strong analytical and problem-solving skills
• Intermediate level of English
• Confident AI prompting, understanding of LLM principles (context window, RAG, system prompts)
• Experience working with AI coding assistants (Cursor, Claude Code, GitHub Copilot)

Would be a plus:

• Experience working with React
• Experience working with WebSockets
• Experience building large-scale SaaS platforms supporting millions of users

Responsibilities:

• Build performant, production-ready features and systems
• Own end-to-end development, from conception to production
• Engineer not only solutions but also tools to understand the problem
• Work closely with cross-functional stakeholders to deliver a world-class product
• Identify and implement improvements to existing systems

About the project:

We are looking for a Front-End Engineer to improve a beautifully crafted product that helps millions of people enjoy remote work. You will deliver production-ready functionality in a cross-functional team and have a real impact on a product used worldwide by a multinational team of highly skilled developers.

The product is a project management platform. With the help of its own API, it supports multiple integrations with communication, sales, analytics, and other tools used by teams on a daily basis.

Requirements:

• Proficiency with React and TypeScript for frontend development
• Strong backend development experience with Python and PostgreSQL, including schema design and migrations (SQLAlchemy + Alembic)
• Deep understanding of asynchronous programming and event-driven systems (Python async, background processing, integrations)
• Experience with workflow orchestration tools
• Hands-on experience working with Apache Airflow, including DAG's and backend integrations
• Experience in building or designing data pipelines, including orchestration, data processing and integrations (batch and/or streaming)
• Build and maintain infrastructure using Terraform, Kubernetes and Helm
• Experience deploying and operating services on Kubernetes, including maintaining Helm charts
• Ability to work highly autonomously, proactively clarify requirements and driving work forward with minimal supervision
• Strong communication skills and experience working in distributed teams

Nice-to-Have:

• Familiarity with FastAPI
• Experience with Bazel build system (training can be provided)
• Experience with CI/CD pipelines
• Prior experience in environments with limited product management and high ownership

Key Responsibilities:

• Design, build and deliver full-stack features using Python, PostgreSQL, React and TypeScript
• Take ownership of features from initial, sometimes ambiguous ideas to production, including:
• clarifying requirements and assumptions
• technical design
• implementation
• testing, deployment and monitoring
• Design and maintain integration-heavy backend services, collaborating with other teams and consuming internal API's
• Work closely with Apache Airflow pipelines (seamless integration with backend services)
• Design and implement scalable backend systems using PostgreSQL
• Proactively identify risks, dependencies and gaps in requirements, and drive solutions 
• independently
• Build and maintain infrastructure using Terraform, Kubernetes, and Helm
• Collaborate with team members in regular syncs to discuss progress, blockers and demos
• Participate in code reviews, design discussions and cross-team technical coordination

About the Project:

We’re hiring a Full-Stack Software Engineer (Python + React) to join a fast-paced, highly autonomous team. This role is ideal for an engineer who is comfortable working across the stack, passionate about writing clean and scalable code, and capable of driving features end-to-end - from design to infrastructure provisioning to production monitoring.

Engineers are trusted to make decisions, ask the right questions and deliver production-ready solutions. The work spans backend services, Airflow-driven workflows, infrastructure and frontend with a strong emphasis on building reliable, well-integrated systems that scale.

You will work closely with cross-functional teams to build new features from scratch.

Code&Care — is a successful full-stack development company, which provides clients with high-quality development assistance worldwide.

Now our team has a position for .NET Developer.

Requirements:

• Strong expertise in the .NET Framework (pre-.NET Core versions)
• Proficiency in Visual Basic .NET (VB.NET) for legacy codebases
• Experience with Windows Forms (WinForms) and/or WPF for UI development
• Familiarity with object-oriented design principles and patterns
• Solid debugging and problem-solving skills

• Upper Intermediate level of English
• Ability to work independently and as part of a cross-functional team

What the company offers:

• Constant and interesting work with foreign clients
• Flexible working hours
• 50% cost compensation of sports, English lessons
• Annual paid 30 days vacation and paid sick days
• Medical insurance policy

Responsibilities:

• Altering and improving ongoing projects
• New products development
• Code documentation

Requirements:

- Master degree – preferable in computer science

- 2 years of practical experience in implementing process improvements and automation

- Experience in project management

- Ability to perform technical analysis, methodical approach to problem-solving

- Experience and knowledge of one of RPA platform (e.g. Automation Anywhere, UiPath, G1ant, BluePrism)

- Basic knowledge of SQL, VBA, REST, Python, GIT commands

- Knowledge of functioning of department such us HR, sales, purchase, finance

- Good working organization and independence in action

- English language proficiency – B2 level

Nice to have - knowledge of one of Low-Code platforms (e.g. Webcon, JobRouter, nAxiom)

Responsibilities:

- Programming bots using the G1ant platform

- Ability to work according to project documentation (PDD/TDD) using best practices

- Creating independent, fully testable components

- Integration of bots with various system such as ERP/CRM, web applications, databases, MS Office

- Implementation of exceptions and error handling mechanisms to ensure the stability of bots operation

- Improving, maintaining and monitoring existing applications and other digital solutions related to automation

- Implementing changes to existing solutions in accordance with requirements

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

The future of Web3 starts with you: join us as a Middle/Senior DevOps / SRE Engineer!

Requirements

— 4+ years of hands-on experience as a DevOps / SRE and deep expertise in the following technologies:
— Linux: Advanced administration and OS-level tuning.
— Containerization: Deep-dive knowledge of Docker and/or Kubernetes.
— IaC: Proven experience with Ansible, Terraform, Helm.
— Network: Solid networking skills on Linux, including VPN solutions, Proxies, and Web servers.
— Monitoring: Practical experience with the Prometheus Stack and Grafana.
— Scripting: Proven track record writing scripts in Bash, Python (Golang is a nice-to-have/big plus).
— CI/CD: Strong grasp of core CI/CD tools and experience with secret management using Vault
— Security: Understanding of DevSecOps principles and hands-on experience configuring security policies in Kubernetes.
 

Responsibilities

— Hybrid Infrastructure: Get your hands dirty with both cloud providers and bare-metal servers. This includes administering Linux servers (Ubuntu, CentOS, RHEL), incident resolution, and troubleshooting.
— Infrastructure as Code (IaC): Automating deployment and configuration using Ansible, Helm, and Terraform.
— CI/CD: Building and maintaining rock-solid CI/CD pipelines (GitLab CI, Jenkins, ArgoCD).
— Monitoring & Observability: Setting up and optimizing comprehensive monitoring and logging stacks (Prometheus, VictoriaMetrics, GrafanaLabs stack, ELK stack).
— High Availability & DRP: Designing and implementing architecture that adheres to principles of High Availability (HA), scalability, and Disaster Recovery Planning (DRP).
 

Would be a plus

— Linux: Deep-dive into kernel-level optimization, from syscalls to network card tuning.
— Experience operating High Availability / Low Latency solutions.
— Background in building and operating Big Data and Data Analytics platforms.
— Understanding of business processes in the FinTech/Banking/Crypto sector.
— Proven track record as an SRE.
— DevSecOps: Vulnerability detection, enforcing security best practices (Zero Trust, RBAC, secure code delivery), and experience with scanning tools (Trivy or Snyk).
 

Work conditions

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.

Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.

Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.

Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.

Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.

Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 22 business days of paid leave.
— Health Insurance.
— Additional days off for national holidays.

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

The future of Web3 starts with you: join us as a Data Engineer!

Requirements

— 3+ years of experience as a Data Engineer in high-load or data-driven environments
— Proficient in Python for data processing and automation (pandas, pyarrow, sqlalchemy, etc.)
— Advanced knowledge of SQL: query optimization, indexes, partitions, materialized views
— Hands-on experience with ETL/ELT orchestration tools (e.g., Airflow, Prefect)
— Experience with streaming technologies (e.g., Kafka, Flink, Spark Streaming)
— Solid background in data warehouse solutions: ClickHouse, BigQuery, Redshift, or Snowflake
— Familiarity with cloud platforms (AWS, GCP, or Azure) and infrastructure-as-code principles
— Experience with containerization and deployment tools (e.g., Docker, Kubernetes, CI/CD)
— Understanding of data modeling, data versioning, and schema evolution (e.g., dbt, Avro, Parquet)
— English — at least intermediate (for documentation & communication with tech teams)

Responsibilities

— Design, build, and maintain scalable and resilient data pipelines (batch and real-time)
— Develop and support data lake/data warehouse architectures
— Integrate internal and external data sources/APIs into unified data systems
— Ensure data quality, observability, and monitoring of pipelines
— Collaborate with backend and DevOps engineers on infrastructure and deployment
— Optimize query performance and data processing latency across systems
— Maintain documentation and contribute to internal data engineering standards
— Implement data access layers and provide well-structured data for downstream teams

Work conditions

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 22 business days of paid leave.
— Additional days off for national holidays.

We are looking for an Autonomous Systems/Embedded Software Engineer to join a technology company specializing in navigation hardware for aerial vehicles.

The company fosters a fast-paced startup culture with direct communication, a flat hierarchy, and minimal bureaucracy. You will work with people who value the Growth Mindset, embrace challenges, aren’t afraid to learn from mistakes, and focus on finding solutions rather than pointing fingers.

The company actively integrates automation and AI technologies into all company processes to be 10x more efficient, reduce routines, and free up time for creative jobs.

Key responsibilities:

• Lead software R&D and integration of hardware components designed for UAV platforms.
• Move products from the early concept phase to manufacturing, delivery, support, and maintenance.
• Design and build system architecture — from application to infrastructure, prioritizing security and execution speed.
• Write clean, modular, and secure code, providing proper documentation when necessary.
• Drive reliable software delivery through automated testing and deployment pipelines.
• Developing software and hardware in the loop simulations for testing the algorithms before performing actual flights.
• Perform outdoor field tests.
• Work closely with hardware and machine learning teams to ensure real-time data processing.
• Enhance your capabilities with LLM assistants and other automations to multiply your efficiency.

Required skills:

• Continuous learning and a growth mindset.
• Self-agency in conducting research and solving problems.
• Track record of successfully developed products.
• Minimum of 3 years of commercial experience in software development. A combination of low-level programming (C, C++) and high-level programming (Python, Java, JavaScript).
• Fluency with Linux, Docker, and Bash.
• Experience in signal processing.

Preferred qualifications:

• Experience with embedded systems programming and RTOS.
• Programming experience for Ardupilot.
• Experience with MAVLink protocol.
• Data and communication encryption concepts.
• Experience with reliable development tools: static code analyzers, profilers, unit testing, continuous integration/deployment pipelines, version control systems..
• Experience with AWS tools (or other cloud service providers).
• Experience with UAVs, robotics, and RC piloting.

Key measures of success:

• Quality assurance of produced systems and the number of hardware issues in operation
• Accountable roadmap delivery
• Autonomy during task implementation
• Clear documentation

Note! When possible, add a portfolio with your application — include any shareable code examples, app interfaces, product photos, technical docs, system diagrams, or demo videos that show off your skills.

We’re looking for an Applied AI Engineer who combines strong ML fundamentals with the discipline of improving production AI systems through metrics, evaluation, and iteration.

This role is hands-on, product-focused, and collaborative with the AI platform lead.

The role in a nutshell

You’ll work on improving production AI systems through evaluation, experimentation, and system design.

A large part of the role involves:

• diagnosing failures in agent workflows
• designing evaluation metrics and KPIs
• improving system prompts and agent behavior
• running structured experiments and measuring impact

You won’t be working in isolation on research projects — you’ll be improving systems that real users depend on.

Rough responsibility breakdown:

• AI evaluation and KPI design — ~30%
• Prompt and agent system design — ~30%
• ML systems (recommendation, optimization, etc.) — ~30%
• Engineering integration — ~10%

What you’ll work on:AI evaluation and system quality

• Design evaluation strategies for LLM and agent workflows
• Create metrics and KPIs for AI system performance
• Build and maintain evaluation datasets
• Debug production AI failures systematically
• Compare system behavior against baselines

This is a core responsibility of the role.

Multi-agent AI systems

• Improve agent orchestration and workflows
• Diagnose failures across agent pipelines
• Refine system prompts and agent interactions
• Improve reliability, latency, and response quality

ML and AI systems

You’ll contribute to areas such as:

• Recommendation systems (ranking and personalization)
• Itinerary optimization and constraint-based planning
• LLM-based reasoning systems
• Optional: computer vision pipelines

Depth in one of these areas is more important than superficial experience in all of them.

Engineering collaboration

We use:

• Golang (primary production language)
• Python when necessary for ML workflows
• Postgres, Redis, and internal services

You don’t need to be a Go expert on day one, but you should be comfortable reading and modifying production code.

Backend engineers handle infrastructure-heavy service development — your focus is AI system behavior and correctness.

What we’re looking forMust-haves

Strong AI/ML fundamentals You understand the theory behind what you build and can choose appropriate methods for a problem.

Examples:

• evaluation metrics (precision/recall/F1/etc.)
• ranking and recommendation concepts
• embeddings and similarity
• experimentation methodology

Not required:

• academic publications
• advanced theoretical math
• large-scale model training experience

Evaluation-driven mindset You:

• think in metrics and baselines
• design experiments instead of guessing
• measure system improvements quantitatively
• debug failures methodically

This is the most important signal for the role.

Experience with LLM systems You’ve worked with:

• prompt design
• agent workflows
• evaluation of LLM outputs
• production LLM integrations

Ability to ship production systems You can:

• turn ideas into working systems
• iterate based on results
• balance exploration with delivery

Programming ability You’re comfortable writing production code in at least one language (Python, Go, or similar) and learning others when needed.

Strong signals (nice to have)

• Experience improving an AI system after deployment
• Recommendation systems or ranking experience
• Optimization or constraint-based systems
• Computer vision experience
• Experience building evaluation frameworks
• Golang experience
• Startup or small-team engineering experience

This role may not be a fit if

• You are looking for a research focused role without production deployment
• You rely heavily on frameworks without understanding fundamentals
• You’re uncomfortable working with partially-defined problems
• You prefer narrow specialization over product ownership

We are looking for a passionate Full-Stack Software Engineer with extensive experience in PHP and JavaScript who loves engineering and the product creation process. You will be responsible for developing new functionality, integrating different systems, optimizing, and modernizing the existing codebase.

The ideal candidate has experience in:

- PHP 8.X, multiple frameworks and libs;

- JavaScript from vanilla JS to React and ES14;

- HTML, CSS, SCSS, post-processing, scaffolding systems;

- relational databases, DB schema, and queries optimization;

- Linux, docker, CI/DI, bash;

- software engineering principles, architecture patterns, application scalability, low latency system availability;

- experience with cloud platforms such as AWS or Azure;

- problem-solving skills;

- communication and collaboration skills.

You will be responsible for:

- develop, architect, and maintain SaaS using PHP and its frameworks;

- implement frontend using JavaScript (from vanilla JS to modern libs and frameworks), HTML, SCSS;

- create and maintain RESTful APIs (SaaS and Proxy-APIs);

- design and optimize database interactions (PostgreSQL, AWS DynamoDB);

- write clean, testable, efficient, and maintainable code;

- test and debug your code to ensure the reliability and performance of the applications;

- collaborate closely with founders and service folks to deeply understand our customers/users.

Seniority:

- university degree (non-courses/academies; only technical university education);

- minimum 7+ years of actual experience (non «freelance», no gaps, ONLY respect years after a university degree);

- your years in IT don’t guarantee your seniority;

- the slope of your learning is MORE important than your total years in IT, but don’t kid yourself;

- this job vacancy is not for newcomers/juniors/entry/majority-mid level, one framework developer, and ONLY for product development folks.

The position is ONLY for Ukraine citizens. We don’t consider outsourcing, out-staffing, freelancing, or man-in-middle schemes; we only hire in Core Team as Core Team Member.

Join us for a fabulous adventure!

We are a startup developing alternative navigation systems for UAVs. We’re looking for a Software Engineer with strong Python skills to contribute to both our product and its management ecosystem.

Requirements

• Bachelor’s degree in any STEM field
• Solid Python with async programming
• Strong understanding of OOP, APIs, and client–server architecture
• Strong CI/CD experience (GitHub Actions)
• Strong Docker knowledge
• Confident Linux user
• English for technical communication

Nice to Have

• Raspberry Pi / embedded Linux experience (including firmware flashing)
• Experience with Unreal Engine / Airsim / Gazebo for flight simulation
• Experience with ArduPilot or other autopilot software
• AWS experience
• Knowledge of information security fundamentals

Responsibilities

• Develop and maintain an internal product deployment and management ecosystem
• Automate SITL and HITL tests (Raspberry Pi + flight controller + Unreal Engine simulator)
• Build and maintain CI/CD pipelines
• Develop Docker-based build and deployment workflows

What we offer:

• Hybrid flexibility: office/remote, flexible hours
• Rapid growth path
• Small team with big ownership — you’ll ship user-visible features and directly influence product direction
• Startup culture that values speed, involvement, and initiative
• Opportunity to impact Ukraine’s defense technology

About Droneops:

Team is a world leader in Computer Vision Algorithms and has substantial research track record in scientific communities. Based mainly in the UK and Ukraine.

We are seeking a skilled Front-end React Developer who can perform some back-end tasks (Nest.js) if needed. This is a full-time, long-term project with our client from Norway.

‼️ Important: The client would like the developer to come to Norway for onboarding for a few weeks/month (for onboarding, personal introduction). The client will cover all the expenses related to this. ‼️

About the project: The client is working on developing a product for the maritime industry that will analyze and help plan energy-saving measures to reduce fuel use and greenhouse gas emissions and, accordingly, reduce the taxes that ship owners currently pay for their environmental footprint.

Requirements and details:

• Minimum 4 years of experience in software development.
• Experience with the required technologies: React and TypeScript (highest priority); Nest.js comes secondary.
• Experience with Microsoft SQL Server and TypeORM.
• Experience with Azure.
• Minimum Upper-Intermediate level of English.
• Full-time.
• Fully remote.
• Long-term.
• B2B contract.
• Start date — asap.

Frontend (React + TypeScript)

• React patterns: Hooks, composition, controlled/uncontrolled forms, states, and error boundaries.
• Tooling: Vite, ESLint/Prettier, code-splitting, lazy loading, asset optimization, Core Web Vitals, and MUI library.
• API clients: OpenAPI-first workflow; experience with generators like Orval and typed clients.

Backend (NestJS + TypeScript)

• Modular architecture: Modules, providers, DI, guards, interceptors, filters, pipes, and middleware.
• API design: REST standards, versioning, idempotency, pagination, consistent error contracts.
• AuthN/Z: JWT, role/permission models, secure headers

Data & Database

• TypeORM with Microsoft SQL Server (Azure SQL Database): Schema design, relations, migrations, indexing, and query performance.

CI/CD & Cloud

• GitHub Actions: Design and maintain reusable workflows for frontend and backend (build, test, lint), caching, secrets, environments, and required checks on PRs.
• Deployment pipelines: Automated deploys to dev/staging/production, integration of database migrations, basic rollback strategies, and approval gates.
• Azure App Service (Web App): Slot deployments (blue-green/staging), app settings and connection strings, health checks, and basic scaling (scale up/out).
• Azure SQL Database: Environment setup (dev/prod), connection management (firewall rules, private endpoints or equivalent), and backup/restore basics.

Observability, Security & Compliance

• Telemetry: Azure Application Insights logs/metrics/traces, dashboards, and alerting (SLOs/error budgets).

We are seeking a Sales Manager with a strong sales-driven mindset and the ability to operate effectively across large and diverse client bases. This role requires agility in switching between priorities, handling multiple tasks simultaneously, and driving engagement without reliance on a fixed portfolio of customers. The successful candidate will excel at creating strong client attachment to the product itself, applying a results-oriented approach, and consistently delivering growth through proactive outreach, persuasive communication, and relentless focus on targets.

HOW YOU WILL MAKE AN IMPACT

• Client Outreach: Conduct outbound calls to the existing database with the goal of reactivation, upselling, and strengthening relationships.
• Bonus Sales: Actively promote and sell personalized bonus packages and promotions, ensuring offers align with customers' preferences and behavior.
• Performance Analysis: Monitor customers’ activity, analyze key sales and engagement metrics, and prepare reports to optimize strategies.
• Revenue Growth: Drive sales growth and increase clients’ retention through effective sales tactics and personalized communication.
• Collaboration: Work closely with a VIP team to coordinate campaigns and maximize conversion rates.
• Customer Focus: Ensure every interaction delivers a professional experience that builds trust and loyalty.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Experience in B2C sales or account management (Call center or entertainment industry preferred).
• Strong persuasive communication and negotiation skills.
• Analytical mindset with ability to work with numbers, KPIs, and sales metrics.
• Target-driven, self-motivated, and able to work under pressure.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)
  👉 Send your resume immediately!

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our players, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

Requirements
- Previous experience in Customer Support and IGaming is a must
- Excellent written communication skills in English (B2+)
- Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
- Strong multitasking skills and attention to details
- Ability to work both independently and as part of a team
- Passion for providing high-quality customer service in a fast-paced environment
 

Responsibilities
- Provide professional and timely support to users via live chat and email
- Handle player inquiries, complaints, and requests with empathy and accuracy
- Escalate complex or sensitive cases to the relevant departments
- Ensure compliance with internal quality standards and communication guidelines
- Maintain up-to-date knowledge of games, promotions, and internal procedures
- Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
 

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

👉 Send your resume immediately!

We’re looking for an exceptional leader to build and lead our customer contact center, delivering world-class service and support to our players across casino and sportsbook verticals.

HOW YOU WILL MAKE AN IMPACT:

• Build the call center function from scratch, including structure, processes, service standards, KPIs, and tools.
• Hire, train, and motivate a high-performing team of agents and supervisors, fostering a culture of excellence and customer focus.
• Ensure regular player support via calls/sms.
• Implement quality assurance systems, communication scripts, and SLA standards to maintain outstanding customer satisfaction levels.
• Analyze key performance metrics (AHT, FCR, CSAT, SLA, etc.) and drive continuous improvement based on data insights.
• Collaborate closely with CRM, Product, VIP, and Payments teams to resolve escalations quickly and provide seamless player experiences.
• Optimize processes, automation, and workload distribution to scale operations efficiently as the business grows.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience managing a call center in iGaming, fintech, e-commerce, or a related industry.
• Proven experience building and scaling customer support teams from the ground up.
• Strong leadership skills with the ability to inspire and develop high-performing teams.
• Data-driven mindset with solid understanding of reporting tools and performance KPIs.
• Excellent communication and conflict-resolution abilities.
• English level B2-С1+ (spoken and written).

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.
  👉 Send your resume immediately!