Jobs at Djinni

We're looking for a Roblox Gameplay Scripter to own the development of a game from an empty project to a published and monetized title.

You'll be the sole gameplay developer on the project. Art, UI/UX, icons, and marketing are handled by our internal team—you'll focus on building the game according to a detailed written specification.

Tech Stack:

• Luau (Roblox)
• Roblox Studio + Rojo (code lives locally, synced with Studio)
• Git
• Knit (services/controllers)
• ProfileStore
• DataStores
• MarketplaceService
• AI coding tools (Claude Code, Codex, Cursor) — required and used daily

• Basic Blender skills (importing/fixing FBX assets) are a plus

   

What We're Looking For:

• 2+ years of commercial game development experience
• Strong Luau/Lua skills
• Solid understanding of OOP, modular architecture, and typed code
• Strong knowledge of Roblox client-server architecture:
  • server-authoritative state
  • validated RemoteEvents/RemoteFunctions
• Experience designing robust player persistence systems:
  • save schemas
  • autosaves
  • backups
  • data migrations
• Experience building game economy and progression systems:
  • multiple currencies
  • exponential progression
  • prestige mechanics
  • offline earnings
• Monetization experience:
  • Game Passes
  • Developer Products
  • idempotent ProcessReceipt
  • analytics integration
• Comfortable with CFrames, vectors, raycasting, physics, and camera systems
• AI-first mindset — you use AI coding assistants extensively, know how to write effective prompts, and can review, validate, and improve AI-generated code

• Nice to have:
  • published Roblox games
  • mobile F2P experience (LiveOps, IAP, retention)

Responsibilities:

• Own a complete Roblox title from architecture to release
• Implement gameplay, progression, persistence, economy, and monetization
• Work from detailed written specifications and deliver working, verified implementations
• Build systems using our internal library of reusable gameplay playbooks and contribute improvements back to it
• Ship on short, fixed release cycles—from concept to publication—with the next title always ready in the pipeline

What We Offer:

• 💰 Up to $3,000/month
• 🌍 Fully remote
• 🎮 Full ownership of your project with no micromanagement
• 🤖 Paid AI tools and an AI-first development workflow
• 📈 Live games with real players and real revenue

Hiring Process:

We use a paid technical test assignment.

You'll implement a single gameplay system from a written specification and submit:

• working code;
• proof that the system runs and functions correctly.

We are looking for a CRM Team Lead to become a key member of our dynamic team. In this role, you will be responsible not only for developing and executing CRM and retention strategies but also for leading and mentoring a team of CRM specialists to achieve ambitious business goals.

HOW YOU WILL MAKE AN IMPACT

- Build and develop CRM and retention strategies for casino products
- Develop player lifecycle campaigns: onboarding, retention, reactivation, churn prevention, loyalty
- Create segmentation strategies and personalized communication flows
- Analyze CRM performance metrics including retention, LTV, ARPU, NGR, churn, CTR, and conversion rates
- Optimize communication funnels and player engagement strategies
- Collaborate with Product, VIP, BI, Content, and Dev teams
- Manage and mentor the CRM team
- Conduct 1:1 meetings, performance reviews, and team coaching
- Set KPIs and monitor team performance
- Oversee CRM campaigns across Email, SMS, Push, Onsite, and Messengers
- Work with automation and trigger-based campaigns
- Launch and optimize A/B tests
- Prepare technical tasks for BI and development teams
- Participate in CRM platform improvements and implementations

WHAT WILL HELP YOU SUCCEED IN THE ROLE

- 3+ years of CRM experience in iGaming
- 1+ year of leadership or team management experience
- Strong understanding of player lifecycle and retention mechanics
- Experience working with Tier-1 / European GEOs
- Hands-on experience with CRM platforms and campaign management
- Strong analytical skills and understanding of CRM metrics
- Experience with multichannel communication strategies
- Ability to work in a fast-paced startup environment
- Strong communication and organizational skills
- English level: Intermediate+ or higher

HOW WE WILL KEEP YOU SMILING

- We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!

- We offer unlimited vacation days, and we provide sick leave of paid.

- We are ready to offer relocation support for candidates.

- A competitive compensation that values the skills and experience you bring.

- Employee referral bonus and gifts for your special days.

- Financial support in 50% for learning expenses to help you in your professional growth!

- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Requirements
- Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
- Strong communication skills, both written and verbal, with the ability to adapt across different channels.
- Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
- Target-driven with proven ability to implement upselling or cross-selling strategies.
- Fluency in English and French.

Responsibilities
- VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
- Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
- Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
- Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
- Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
- Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech‘s POP team is looking for a diligent and meticulous Business Analyst with willing to work in an international environment.

Job Description

• Document and translate business needs, conducting stakeholder analysis
• Elicit project and business requirements, and lead requirements review sessions
• Act as an interface between development/support teams and clients/requestors
• Assist at various levels of the project, including task analysis
• Prepare functional specification documents, use cases, and interface guides for end-user reference
• Collaborate with the test team to ensure sufficient coverage
• Run User Acceptance Tests

Qualifications

Components for success. You...

• Have 3+ years of experience in Business or System Analysis
• Possess proven experience in eliciting requirements and testing
• Understand basic software architecture principles
• Are familiar with UML diagrams
• Have experience describing interfaces and interactions between systems
• Bring solid experience in conducting technical discussions
• Demonstrate exceptional analytical, lateral, and critical thinking skills
• Are self-motivated, assertive, and have a pleasant personality
• Possess strong written and verbal communication skills, including technical writing
• Have upper-intermediate or fluent English proficiency

You'll get extra points for...

• Experience in the gambling/gaming industry
• Software development background
• Familiarity with AI tools

Thrive in a culture that values...

• Collaboration across diverse teams and geographies
• Continuous learning and professional growth
• Initiative, ownership, and accountability
• Open communication and mutual respect
• Innovation and quality at every stage of development

Additional Information

Playtech Open Platform (POP) Unit

Playtech Open Platform (POP) is a large‑scale content aggregation and distribution system that provides online casino operators with a single point of access to thousands of games from Playtech and a wide network of third‑party studios. It streamlines integrations, expands content availability, and equips operators with tools that improve how games are managed across markets. POP functions as a unified hub where RGS providers integrate once, enabling operators to instantly activate a broad catalogue of casino content without additional development work. This eliminates the need for multiple supplier integrations and accelerates time‑to‑market for new releases. The platform also embeds regulated‑market support, helping operators maintain compliance across jurisdictions.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

We're looking for a Junior Product Designer who's excited to grow with us.
 

We're In Sync, a product design agency partnering with startups and SaaS companies to build digital products that people love to use. We help teams turn ideas into scalable products, improve user experiences, and design solutions that drive measurable business impact. 
If you're passionate about UI/UX, enjoy bringing interfaces to life with motion, and want to learn from experienced designers while working on real products, we'd love to meet you.
 

What you'll do:
 

• Design intuitive UI for web and mobile SaaS products.
• Contribute to the entire design process—from discovery to polished UI.
• Create animations, micro-interactions, and motion that make products feel intuitive.
• Collaborate with senior designers and clients to solve real product challenges.
• Present your work, iterate based on feedback, and continuously improve.
• Contribute to multiple SaaS projects across different industries: healthtech, fintech, edtech etc. We don´t work with gambling.

What we're looking for:
 

• A strong eye for visual design, typography, spacing, and detail.
• Experience designing UI for web or mobile applications.
• Experience creating UI animations, transitions, or micro-interactions.
• A portfolio that shows your design thinking
• Curiosity, proactivity, and a genuine desire to learn and grow.
• Fluent spoken English is a must.
  
   

What you'll get:
 

• A full-time position with plenty of opportunities to learn and grow.
• Mentorship from experienced product designers.
• The chance to work on a variety of SaaS products (web and mobile apps)
• A supportive, design-first team that values creativity, ownership, and continuous improvement.
• A place where your ideas matter and your skills can grow as we grow.

Hiring process:
 

• HR Interview 
• Paid Test Task – A short design exercise similar to real project work.
• Design Interview – Walk us through your portfolio and test task, and meet the team.
   

If this sounds like you, send us your portfolio and tell us a little about yourself—we'd love to hear from you.

Workload — Full-time
Duration — Long-term
Location — EU

Senior (5+ years), strong customer communication, experience working directly with enterprise IT and Security teams. 

Key stack: Azure: AKS, Entra ID, Managed Identities, RBAC, Key Vault, API Management, Blob Storage, AI Search, Private Endpoints, VNets, Network Security Perimeters, multi-region AI/ML: Azure OpenAI, AI Foundry, Azure ML, LLM deployment, vLLM, RAG, multi-agent, embedding pipelines DevOps: Terraform, GitHub Actions, OIDC federation, Helm/Kustomize, CI/CD, secret management Data: Microsoft Fabric, PostgreSQL, Python ETL, Power BI API Dev: Python/FastAPI (async), React + TypeScript (Vite) 

Nice to haves: production AKS, Azure ML model serving, Azure OpenAI in production, locked-down Azure tenants, FDE / embedded team experience. Requirements: start ASAP, long-term, sprint model, work in tandem with client IT/Security.

Are you a Data Scientist with a love of LLMs, generative AI?

We are looking for a passionate Data Scientist to implement AI solutions aimed at achieving business goals.

This role offers the opportunity to work on cutting-edge AI adoption projects that helps to improve current business processes.
 

     You'll be a great fit if you have:

•  Strong Python Experience (2 year +);
• Experience with LLM , Diffusion models;
• Knowledge of Prompt engineering;
• Experience with Gen AI-related technologies such as LangChain and RAG;
• Experience with Neural Networks (Optional) ;
• Experience with NLP , Predictive analytics and Machine learning;
• Experience with Pandas;
• Experience with SQL, including experience with large datasets;
• Strong experience in statistics;

• Bachelor's degree in Computer Science or a related field.
   

  What you'll do:

• Develop AI agents that utilize LLM, RAG and langchain approach;
• Implement LLM and Diffusion models to boost business productivity;
• Utilize LLM (LLM Vision) to improve object detection, text classification and extraction;
• Create forecasting, recommendation, and classification models;
• Transform business challenges to AI applications.
   

     We ensure your growth with:

• Competitive salary fixed in USD;
• Flexible working schedule and fully remote work format;
• Paid vacation days and sick leave days ;
• Personal and professional development opportunities;
• Participation in building innovative projects from scratch using modern technologies;
• Team-building activities and corporate events;
• English classes and educational events.

Are you a Data Scientist with a love of LLMs, generative AI?

We are looking for a passionate Data Scientist to implement AI solutions aimed at achieving business goals.

This role offers the opportunity to work on cutting-edge AI adoption projects that helps to improve current business processes.

You'll be a great fit if you have:
• Strong Python Experience (1 year +);
• Experience with LLM , Diffusion models (1 year +);
• Knowledge of Prompt engineering;
• Experience with Gen AI-related technologies such as LangChain and RAG;
• Experience with Neural Networks (Optional) ;
• Experience with NLP , Predictive analytics and Machine learning;
• Experience with Pandas;
• Experience with SQL, including experience with large datasets;
• Strong experience in statistics;
• Bachelor's degree in Computer Science or a related field.

What you'll do:
• Develop AI agents that utilize LLM, RAG and langchain approach;
• Implement LLM and Diffusion models to boost business productivity;
• Utilize LLM (LLM Vision) to improve object detection, text classification and extraction;
• Create forecasting, recommendation, and classification models;
• Transform business challenges to AI applications;

We ensure your growth with:

• Competitive salary fixed in USD;

• Flexible working schedule and fully remote work format;

• Paid vacation days and sick leave days;

• Personal and professional development opportunities;

• Participation in building innovative projects from scratch using modern technologies;

• Team-building activities and corporate events;

• English classes and educational events.

#WeAreIn for jobs that impact everyone's life. What if your ideas could change the way the world connects, powers up, or thinks? As an Embedded Systems Engineer on our Research & Development team, you'll have the opportunity to merge creativity with your technical expertise by shaping the future of technology, driving groundbreaking projects, and bringing new ideas to life. Are you in?

Your Role

Key responsibilities in your new role

• Be responsible for firmware development for the MCU system and peripherals
• Implement drivers and middleware that enable hardware capabilities according to business specifications
• Work with an international team on cutting-edge technology
• Contribute to the innovative advancement of the company’s MCU solutions

Your Profile

Qualifications and skills to help you succeed
 

• A university degree in Computer Engineering, Computer Science, Electronics, or similar domain
• At least 3–5 years of experience in embedded solutions development
• Strong knowledge of Embedded C
• Good understanding of MCU peripherals
• Strong knowledge of communication interfaces like I2C/SPI/UART
• Good knowledge of make-build systems and Git

• At least an intermediate level of English

   

Please send us your CV in English.

We are looking for a highly organized and detail-oriented Operations Manager Assistant to join our growing team. In this role, you’ll be responsible for ensuring smooth day-to-day operations, supporting management, and keeping internal processes efficient and compliant. 

🔑 What You’ll Do 

• Oversee and optimize administrative and operational processes 
• Manage document flow, reporting, and internal record-keeping 
• Support HR and finance teams with onboarding, payroll, and compliance tasks 
• Coordinate communication between departments and external partners 
• Monitor KPIs, prepare regular reports, and ensure timely task completion 
• Implement best practices to improve operational efficiency 

✅ About You

• Desire to get experience in a back-office, operations, or administrative manager role 
• Strong organizational and multitasking skills 
• Excellent communication in English (written and verbal) 
• Proficiency in MS Office / Google Workspace (knowledge of ERP/CRM systems is a plus) 
• Understanding of HR, finance, or legal workflows will be an advantage 
• Proactive mindset with strong problem-solving skills  
• Degree in Economics or Statistics is a pus 

🎯 Why Join Us? 

• Competitive salary  
• Remote work  
• Flexible schedule  
• Career growth opportunities  
• Sport compensations  
• Supportive corporate culture 

Про компанію Profisea

Profisea, an Israeli boutique DevOps and Cloud company, has for over nine years been providing end-to-end solutions and support for business. Our teams of highly-skilled professionals draw on their deep industry knowledge and vast technology expertise to deliver top-notch, dynamic and lean solutions to solve various business challenges for companies of any size, from startups to enterprises.

Our mission is to help our clients implement best DevOps practices and design cost-effective and secured cloud architecture to maximize performance, ensure faster deployment, improve the quality of the client’s offering – whether services or products – and reduce time to market.

In 2021, Profisea's team launched a unique AI-based Cloud management platform that allows you to visualize, manage Cloud infrastructure, and reduce your cloud expenses on virtual assets by up to 90%.

Profisea provides state-of-the-art solutions custom-tailored to every type of client, with a full range of services including:

- DevOps as a service (CI/CD, Continuous Monitoring, Infrastructure as a Code, Microservices, Kubernetes, DevSecOps)
- Cloud Computing (Cloud Migration, Cloud Security, Cloud Environment Creation and
- Management, FinOps with ProfiSea Labs, Cloud Security)
- SRE as a service
- NOC as a service
- ALM consulting
If you are planning to migrate to the cloud, thinking about building a transparent CI/CD pipeline or adopting DevSecOps or Kubernetes in your enterprise, Profisea is here to help. We are ready to design your cloud architecture, secure your cloud and make it cost-effective.

Profisea is a boutique DevOps and Cloud company - AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Manager who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.

What you will do

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect

English - Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.

What we offer

Opportunity to be part of a growing company and to grow with us
Being at the forefront of the DevOps and Cloud services industry
Great compensation and commission
Professional working environment where you will be an essential member of our team

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

We are looking for a Contact Center Operator to support and engage with players through outbound calls. We are looking for a communicative and proactive person who enjoys talking to people, can handle different types of requests, and deliver a positive customer experience.

📅 Your daily adventures include:

• Making outgoing calls according to assigned tasks and scripts;
• Informing players about available bonuses, promotions, and special offers;
• Assisting players with failed payments and basic account-related issues;
• Handling first-line customer requests and providing timely support;
• Maintaining daily reports on call results and activities in the required format;
• Participating in daily team meetings and discussing call performance metrics;
• Ensuring a friendly, professional, and helpful communication style in every interaction;
• Escalating more complex cases to relevant teams when needed.
   

🧭 What makes you a great match:

• Excellent spoken English (C1/C2) — you feel confident on calls;
• Strong communication skills and active listening;
• You’re comfortable talking to new people and keeping conversations engaging;
• Customer-oriented mindset and positive attitude;
• Previous experience in a call center or customer support is a plus, but not required;
• Extroverted personality — you get energy from communication;
• Ability to follow scripts while staying natural and flexible in conversation.
   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We need a detail-oriented analyst and a proactive communicator who will ensure seamless transaction flows, optimize conversion rates, and manage relationships with payment service providers (PSPs) across diverse global markets.

🎯 Key Responsibilities

• Relationship Management: Serve as the primary point of contact for connected PSPs. Handle day-to-day communications, resolve operational queries, and push for better service terms.
• Onboarding & Integration: Support all stages of PSP onboarding — from the initial intro and gathering technical documentation to the final "go-live" phase.
• Performance Analytics:  Monitor provider dashboards and transaction reports to compare performance.
  • Analyze payment conversion rates (Click-to-Deposit) and identify root causes for failed or pending transactions.
  • Interpret data to spot discrepancies and suggest actionable improvements.
• Operational Excellence:
  • Process internal tickets from Business Development and translate them into clear technical tasks for the Integration/Product teams.
  • Conduct competitive analysis of payment solutions in target regions, identifying new local methods and integration channels.

• Cross-department Collaboration: Work closely with Finance, Legal, Product, and Business Development teams to align payment strategies with global business goals.

  ✅Requirements
  - Experience: 1+ year of relevant experience in iGaming (Betting/Gambling), with a primary focus on European markets such as Italy, Portugal, Czech Republic, Poland, Greece, and the Netherlands.
  - Tier-1 Market Expertise: Proven track record working with Tier-1 European countries and a deep understanding of their payment ecosystems.
  - Payment Systems Knowledge: Strong grasp of Card processing and European Alternative Payment Methods (APMs), including experience with systems such as Blik, iDEAL, MbWay, and similar regional solutions.
  - Technical Skills: Hands-on experience with Payment Service Provider (PSP) admin panels and reporting tools.
  - Analytical Competence: Ability to  effectively communicate with the analytics team, read and interpret dashboards, and generate actionable insights and recommendations based on the data.
  - Languages: Upper-Intermediate (B2+) English proficiency, both written and verbal, for efficient communication with international partners.
  🧠 Soft Skills

• Detail-Oriented: You notice the small things in transaction logs that others might miss.
• Stress Resilient: Comfortable working in a high-pressure, fast-growing global company.
• Assertive: Not afraid to push your position and hold providers accountable for their performance.
• Organized: Ability to manage multiple onboarding processes and tickets simultaneously without losing focus.
• ⭐️ We Offer:
• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

Reports to: Contact Center Lead

About the Role: We are looking for a communicative, energetic, and customer-oriented Contact Center Operator to join our team. In this role, you will be the voice of our brand — engaging with players, keeping them informed about exciting new offers, and helping them resolve payment issues.

Working closely with our Contact Center Lead, you will ensure every player feels valued and supported. If you are fluent in Portuguese, Italian, and Greek, love talking to people, and want to grow in a dynamic, fast-paced environment — we would love to meet you!

Key Responsibilities:

• Make outbound calls based on assigned tasks and scripts + sending SMS 
• Inform players about available bonuses, promotions, and offers
• Assist customers with failed payments and related issues
• Handle first-line customer inquiries and requests
• Prepare and submit daily activity reports in the approved format
• Participate in daily planning meetings and performance discussions

Requirements & Skills:

• Excellent spoken Portuguese, Italian, and Greek (C1/C2 level)
• Strong communication and active listening skills
• Friendly, confident, and outgoing personality
• Customer-focused mindset with a positive attitude
• Previous experience in a call center or similar role is a plus, but not required

Note: If you enjoy talking to people and creating positive customer experiences, we’d love to have you on our team!

We Offer:

• Format: Remote work. Schedule: Tuesday – Saturday (from 13:00 to 21:00). 
• Compensation: Competitive salary based on your experience + performance bonuses.
• Payments: In USDT (white crypto).
• Growth: Opportunity for professional and career growth within the project.
• Benefits: Paid vacation and sick leave, opportunities for continuous learning.