Jobs at Djinni

We are looking for a talented UI/UX Designer who can create modern, engaging digital experiences.
Your focus will be on designing animated websites, interactive interfaces, and strong visual brands.

This role is not just about creating beautiful designs. We are looking for someone who understands how to communicate information clearly through design and who actively contributes ideas to improve products and user experiences.

About the Role

You will work on designing modern websites and digital products with smooth animations, transitions, and engaging user flows.
Besides UI/UX work, you will also support brand design tasks such as marketing visuals and logos.

We value designers who think beyond the screen — people who follow new design trends, experiment with new tools, and constantly improve their craft.

Responsibilities

• Design modern and visually engaging websites and interfaces
• Create animated UI elements, transitions, and interactive experiences
• Design intuitive user flows and clear information architecture
• Transform ideas and rough concepts into clean UI/UX designs
• Create brand elements such as logos, marketing graphics, and visual assets
• Collaborate with developers to prepare designs for implementation
• Continuously improve the design quality and user experience of our products

Requirements

• Experience in UI/UX design for websites or digital products
• Strong portfolio showing modern web design and interaction design
• Experience with tools such as Figma, Adobe Creative Suite or similar
• Understanding of UX principles and information hierarchy
• Ability to design not only beautiful but clear and effective interfaces
• Experience in branding, marketing design or logo design is a big plus
• Passion for design trends and continuous learning
• Ability to think independently and contribute ideas

Nice to Have

• Motion design or micro-interaction experience
• Experience designing animated or highly interactive websites
• Knowledge of modern web design trends (Webflow, Framer, etc.)

What We Value

We are looking for a designer who:

• Thinks independently and brings ideas
• Continuously learns and improves their craft
• Understands that design is not only aesthetics but communication

How to Apply

Please include:

• Your portfolio
• A short introduction about yourself
• Examples of websites or interfaces you designed

• 1+ years of experience in development
• Strong knowledge of Javascript and TypeScript
• Strong knowledge of Angular
• Strong analytical and problem-solving skills
• Experience working with RxJS ,NgRx ,signals, and new angular syntax template
• Confident AI prompting, understanding of LLM principles (Context window, RAG, System prompts)
• Experience working with AI coding assistants (Cursor, Claude Code, GitHub Copilot)
• Good understanding of asynchronous and reactive programming
• Confident working with the Git version control system
• Understanding of GraphQL

• Intermediate level of English

   

Would be a plus:

• Experience working with React
• Experience working with Websockets

• Experience building large-scale SaaS platforms supporting millions of users.

   

Responsibilities:

• Build features and systems with attention to detail and performance.
• Own end-to-end development, from conception to production.
• Engineer not only solutions but also tools to understand the problem.
• Work closely with cross-functional stakeholders to deliver a world-class product.

• Identify and implement improvements to our existing systems.

   

About the project:

Project management platform. With the help of own API, it’s possible to do multiple integrations with communication, sales, analytics and other applications that are used by co-workers on a daily basis.

We are looking for a frontend engineer to improve the beautifully crafted product that helps millions of people to enjoy their remote work! You will be responsible to deliver production-ready functionality in a cross-functional team and will be able to reach millions of people with your best effort and working time as part of a multinational team of highly skilled developers.

About us:

We are a team of highly-skilled developers who share a common passion for the work we deliver. Our vision for software development starts with a thorough analyze of our customer's needs that allows us to integrate the functionality of coding into a solid architecture that will ultimately result in business success.

Our developing services are tailor-cut to suit the individual needs of our clients, and we deliver optimal results whether you are a business with ever changing goals or an established company that is looking into a product that can streamline day-to-day operations.

Requirements:

• 5+ years of commercial experience in software development
• Experience of Microsoft 365, SharePoint or Graph is a strong plus
• Basic knowledge and experience with Azure technologies is a plus
• Strong communication English is a must
• Strong desire to learn AI tools is a must
• Solid understanding of OOP/OOD
• Good knowledge of SOLID design principles
• Good knowledge of relational DB concepts
• Solid understanding of our core technologies (C# (.NET Core), REST API’s)
• Basic understanding and experience with Docker is a plus
• Knowledge of Blazor is a plus
• Knowledge of .NET reflection is a plus
• Motivated, determined and independent engineer
• Problem solving skills

• Strong communication skills is a must

   

Work conditions:

• 100% remote work (full time)
• Variety of technology
• Contract work

About Us

We are building AI products and marketing infrastructure focused on generating attention, demand, and scalable growth. Our team consists of experienced operators who have built and scaled projects with multi-million revenue. We move fast, test ideas quickly, and build systems that work.

About the Role

This is not a traditional PR role.

We are looking for someone who understands how attention works in modern media — and knows how to build it from scratch. The role sits at the intersection of PR, content distribution, and growth thinking. You will be responsible for visibility of the company and founders across media, social platforms, and communities.

Responsibilities:

Strategy & Positioning

• Build a PR strategy from scratch: positioning, messaging, key communication angles
• Define and develop Tone of Voice for the company and founders' personal brands

• Generate strong news angles and narratives that attract media attention and spark discussion

   

Media & Outreach

• Organize founder participation in podcasts, interviews, and media placements — from outreach to negotiations
• Build relationships with media, podcast hosts, and content creators in the business and AI space

• Prepare press releases, announcements, and communication materials for external distribution

   

Distribution & Growth

• Distribute content across LinkedIn, Twitter/X, Reddit, Telegram, and other platforms
• Work with communities and discussions to amplify reach and engagement
• Launch and manage partnerships and collaborations that grow visibility and audience

• Continuously test new PR formats, approaches, and ideas — measure what works

   

Requirements

• 3–5+ years of experience in PR, media, content, or growth-related roles
• Experience working with English-speaking markets — required
• Strong understanding of how modern social media platforms work
• Ability to think in terms of attention, distribution, and audience behavior
• Experience with media outreach, podcasts, or partnerships

• English C1 or higher — content creation, pitching, communication with native speakers

   

Nice to Have

• Existing network in business, tech, or AI media
• Experience working with founders or personal brands
• Understanding of viral mechanics and content performance
• Background in startups or fast-paced environments

We're not hiring a traditional SMM manager. We're building an AI-driven content distribution system across 13+ platforms — and we need someone to design and operate it.

What you'll do

• Build and run a cross-platform content machine: idea → AI production → adaptation → posting → analytics → iteration
• Use AI to generate scripts, hooks and content at scale
• Analyze trends, competitors and viral mechanics
• Launch automations and semi-automated workflows
• Grow owned channels including Telegram communities
•  

Platforms: TikTok · YouTube · Instagram · LinkedIn · Reddit · X · Telegram · Substack · Medium · and more

You must have

• Deep understanding of social algorithms and viral mechanics
• Real experience with AI content tools
• Cross-platform thinking — not single-platform
• System mindset, ownership, speed
• English: Upper-Intermediate+
•  

You'll know you're succeeding when

• Cross-posting system is live across multiple platforms
• AI content pipeline is running
• First viral or high-performing pieces are published
• 2–3 repeatable content formats are identified

We're a product team shipping internal tools and AI-driven systems that create real business impact. We're looking for a builder who can take an ambiguous problem and turn it into a working product — fast. Not in quarters. In weeks.

Your focus Own the full cycle from idea to deployed product: UI, integrations, data layer, auth, basic analytics, monitoring. You make AI-assisted development your default mode — code generation, refactoring, documentation, all of it.

What you'll be doing

• Translate business needs into working prototypes and MVPs using low-code and AI-assisted development
• Work directly with stakeholders to define requirements, user flows, edge cases, and acceptance criteria
• Integrate third-party services: CRM, payments, messaging, webhooks, partner APIs
• Design lightweight but solid MVP architecture that holds up under real usage
• Set up and manage environments (dev/stage/prod), CI/CD basics, secrets, SSL, domains
• Add observability from day one: logs, error tracking, alerts
• Contribute to scoping: timelines, trade-offs, release planning

What success looks like

• Working MVP in production within 2–6 weeks
• Clear artifacts: lightweight PRD, technical docs, deployment and support notes
• Fewer blockers at launch, transparent logs, reproducible builds
• Measurable speed gains from AI tooling

Must-haves

• 2+ years building prototypes or MVPs, or a portfolio with real deployed products
• Comfortable with ambiguity — can shape requirements alongside the business
• Solid with APIs, webhooks, SQL/NoSQL, JWT/OAuth, queues
• Hands-on with deployment: Docker, cloud platforms, env variables, domains
• AI dev tools as a daily habit, not a novelty

Stack you'll work with (You don't need all of it — but you should move fast across most of it)

• AI coding: Cursor, GitHub Copilot, Claude Code, ChatGPT, Codeium
• Low-code/no-code: Retool, Bubble, Webflow, WeWeb, Appsmith, FlutterFlow
• Automation: n8n, Make, Zapier
• Backend: Supabase, Firebase, PocketBase, Hasura
• Deploy: Vercel, Cloudflare Workers/Pages, Render, Railway, Fly.io

Nice to have

• LLM/agent experience: tool calling, RAG, embeddings
• Basic security hygiene: rate limiting, captcha, OWASP basics
• Testing: unit/smoke + e2e for critical paths
• Product mindset: event tracking, metrics, A/B at MVP scale

How we work Short sprints, weekly demos, lightweight but real documentation. Remote, full-time.

About Us

We are a modern defense-sector manufacturing company building high-technology solutions of strategic importance. Our work is grounded in engineering excellence, systematic quality management, and a strong sense of responsibility. Every product we make has real-world impact — and every team member sees the result of their contribution.

We operate on principles of precision, accountability, confidentiality, and teamwork. We continuously invest in technology and production modernization, creating a stable and professional environment for long-term growth.

Role Purpose

Ensure physical quality control at every stage of production — from incoming component inspection through final testing of FPV drones and fiber optic spools — in accordance with approved standards and procedures.

Key Responsibilities

Incoming & In-Process Control

• Inspect components and materials from suppliers against technical specifications
• Monitor solder quality, electronics assembly, and mechanical sub-assemblies on the production line
• Identify and document defects in components and finished products

Testing & Measurement

• Operate measurement equipment and monitor its condition and calibration status
• Calibrate sensors according to established procedures

Documentation & Reporting

• Complete SPC control charts and inspection logs
• Record defects with failure type classification (mechanical, electronic, firmware)
• Participate in internal quality audits under the guidance of the QA Manager

Requirements

• Secondary technical or higher education in electronics, mechanical engineering, or aerospace
• Prior experience in manufacturing or quality control is preferred; strong technical aptitude is considered
• Practical knowledge of electronics assembly and mechanical processes
• Ability to operate basic measurement tools: multimeter, calipers, etc.
• Strong attention to detail and visual defect detection skills
• Basic familiarity with ISO 9001, 5S methodology, or SPC principles is a plus

What We Offer

• Official employment with military deferment available from day one
• Competitive compensation with individual review for additional technical expertise
• Company-provided meals and modern workspaces
• Relocation assistance for candidates from other regions
• Paid training and a dedicated onboarding mentor
• 24 days of annual leave and sick leave coverage

We’re seeking a proactive and connected Sales Manager with experience, preferably in real estate development, architecture, or SaaS sales. You’ll drive growth by promoting web-based solutions to developers, architects, and brokers across international markets.
You’re a Great Fit If You:
● Have 2+ years of international B2B sales experience, ideally in proptech, real estate development, or architecture.
● Nice to have experience selling SaaS/web/digital tools (especially in real estate).
● Are fluent in English (Ukrainian is a plus).
● Are confident with remote presentations and closing deals via Zoom.
● Bonus: You’ve worked with LinkedIn Sales Navigator, email outreach tools, or other lead-gen software.
Your Responsibilities:
● Leverage your network to close first deals within the first month.
● Conduct live product demos via Zoom (our CRM + 3D tools + web platforms).
● Qualify incoming leads, address objections, and personalize proposals.
● Collaborate with marketing and product teams to refine the sales process.
● Attend real estate expos (travel covered by the company).

What You Bring:
● Confidence in handling international B2B cycles (2–3 weeks average).
● Results-driven mindset: you own your KPIs and know how to hit them.
● Strong communication and presentation skills.
What Company Offers:
● Base salary + performance-based bonuses (% of sales).
● Warm leads, tested outreach templates, pitch decks, and demo support.
● International growth focus: help us expand to Dubai, Europe, LATAM.
● Flexible schedule and remote-first culture.
● Fast and exciting product with a short sales cycle.

Code&Care — is a successful full-stack development company, which provides clients with high-quality development assistance worldwide.

Now our team has a position for .NET Developer.

Requirements:

• Strong expertise in the .NET Framework (pre-.NET Core versions)
• Proficiency in Visual Basic .NET (VB.NET) for legacy codebases
• Experience with Windows Forms (WinForms) and/or WPF for UI development
• Familiarity with object-oriented design principles and patterns
• Solid debugging and problem-solving skills

• Upper Intermediate level of English
• Ability to work independently and as part of a cross-functional team

What the company offers:

• Constant and interesting work with foreign clients
• Flexible working hours
• 50% cost compensation of sports, English lessons
• Annual paid 30 days vacation and paid sick days
• Medical insurance policy

Responsibilities:

• Altering and improving ongoing projects
• New products development
• Code documentation

📍 Uzbekistan (office) / Remote
💼 Full-time

We are looking for an experienced AI Engineer to work on real-world AI solutions, focusing on LLM-driven systems, automation, and production-ready AI applications.

Responsibilities:

• Develop and deploy AI/ML solutions with a focus on LLM-based systems and automation workflows
• Build and optimize ML pipelines for real-world applications
• Work with large-scale datasets and model training
• Integrate AI solutions into production environments
• Contribute to system design and AI architecture
• Run experiments and evaluate new approaches in applied AI
• Collaborate closely with engineering, product, and business teams

Requirements:

• 4+ years of experience in AI / ML / Data Science
• Strong Python skills
• Hands-on experience with TensorFlow / PyTorch / HuggingFace
• Practical experience with LLMs, NLP, or Generative AI
• Understanding of ML pipelines and MLOps
• Experience deploying models into production
• Solid foundation in algorithms and mathematics

Nice to have:

• Experience building AI products or automation solutions from scratch
• Experience with AI agents
• Familiarity with vector databases and RAG architectures
• Experience integrating AI into business workflows

What’s offered:

• Work on applied AI solutions with real business impact
• Strong engineering and research environment
• Opportunity to influence architecture and technical decisions
• Remote work format (with an option to work from an office in Uzbekistan)
• Participation in international AI projects

PROJECT: We are building 4connection – a modern, feature-rich messenger combining group messaging, interest-based communities and serious dating/matching features. Think Telegram meets thoughtful matchmaking – with accessibility, youth protection and strong encryption built in from the start. The Rust backend handles message routing, user matching algorithms, group management, API and the web presence. This is a client-commissioned project with a clear product vision.

REQUIREMENTS: 1+ years of experience in C, C++ or another systems-level language. Understanding of memory management (stack vs. heap, pointers, ownership concepts). Basic knowledge of network programming (TCP/IP, WebSockets, HTTP). Interest in learning Rust – we will train you, supported by AI-assisted development with Claude. Clean, readable, maintainable code is non-negotiable. Experience with Git and Linux. Good English skills (reading and writing).

NICE TO HAVE: Any Rust experience (even personal projects). Experience with async programming (Tokio, epoll, io_uring). Experience with matching algorithms or recommendation systems. Knowledge of Firebase integration. Experience with accessibility standards or youth protection regulations.

RESPONSIBILITIES: Implementing the backend architecture under direct guidance of the technical lead. Building message routing, group management and user matching systems. Implementing interest-based and dating match algorithms. Building the persistence layer and REST/WebSocket API. Integrating with Firebase and third-party services. Collaborating closely with Android and iOS developers on API design. Writing testable, documented code that any equivalent specialist can take over immediately.

WE OFFER: Fully remote work. A small, focused core team of 4 developers – no corporate overhead. Direct collaboration with an experienced technical lead who mentors rather than manages. AI-assisted development with Claude as a fixed part of the workflow. The chance to shape a backend architecture from the ground up. Clients will be released as open source – you are building something visible. Fair compensation, long-term collaboration. Nextcloud and Redmine for collaboration – open-source tooling.

Tech Stack: Rust, Tokio, Axum/Actix-Web, Firebase, Linux, Git, Redmine, Nextcloud

Full-time | Remote

Equal Employment Opportunity Statement

Klik Solutions is an equal opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination in employment. In all hiring and employment practices, Klik Solutions does not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law.

Reasonable Accommodation Policy

Consistent with the Americans with Disabilities Act (ADA), Klik Solutions is committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you need assistance or accommodation due to a disability, please contact hr@klik.solutions. All requests for reasonable accommodation will be evaluated on a case-by-case basis in accordance with applicable laws.

About Klik Solutions

Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today, we are a comprehensive technology solutions provider offering a broad spectrum of services, including digital marketing, data services, software and application development and integration, compliance, security solutions, and cloud expertise.

We partner with our clients to provide end-to-end technology solutions, helping them thrive in the digital era through robust IT structures, strategic digital marketing, data-driven insights, regulatory compliance, security measures, and seamless software and application integration.

Position Overview

We are looking for a highly motivated Product Owner to join our team on a full-time, remote basis. In this role, you will act as a key liaison between business stakeholders and delivery teams, ensuring successful product development aligned with client goals and market needs. You will work across a diverse portfolio of engagements — spanning UX/UI design and branding, web and mobile development, system integrations, and ongoing support and maintenance projects — owning the product vision, backlog, and delivery outcomes from discovery through release.

Role and Responsibilities

• Elicit, analyze, and document business, functional, and non-functional requirements through stakeholder interviews and workshops.
• Translate business needs into clear product requirements: User Stories, Use Cases, and Acceptance Criteria.
• Own and manage the product backlog, ensuring proper prioritization aligned with business value and delivery capacity.
• Drive product vision, roadmap planning, and delivery strategy across active engagements.
• Collaborate with cross-functional teams — Design, Development, and QA — throughout the full SDLC.
• Facilitate Agile ceremonies including Sprint Planning, Reviews, Retrospectives, and Daily Standups.
• Lead client communication: discovery workshops, demos, status updates, and escalation handling.
• Ensure timely and high-quality delivery within agreed scope, timeline, and budget.
• Manage project risks, dependencies, and scope changes proactively.
• Support pre-sales activities including solution shaping and effort estimations.

Requirements

• 5+ years of experience in IT.
• 2+ years as a Product Owner or Business Analyst with direct backlog ownership.
• 2+ years in Project Management roles with delivery accountability.
• Strong command of Agile methodologies: Scrum, Kanban, and Scrumban.
• Experience managing the end-to-end product lifecycle from Discovery through Delivery and Support.
• Proven requirements elicitation skills using interviews, workshops, and structured analysis techniques.
• Strong documentation skills: User Stories, SRS, User Flows.
• Experience delivering web and/or mobile applications in commercial environments.
• Experience working with distributed, cross-functional teams.
• Strong stakeholder management and communication skills.
• Advanced English — written and spoken.

Preferred Qualifications

• Experience in outsourcing or agency environments managing multiple concurrent client engagements.
• Startup or high-growth environment experience.
• Hands-on UX/UI collaboration experience with design teams.
• Experience with AI-related products or data-driven development.
• Pre-sales and upselling exposure, including solution scoping and proposal support.
• Technical or business degree (Computer Science, Information Systems, Business Administration, or equivalent).
• Familiarity with Jira, Confluence, Figma, or Miro.

Why Join Klik Solutions

• Be part of a forward-thinking technology firm expanding well beyond the traditional MSP model.
• Work on diverse international projects — design, development, integrations, and beyond.
• Fully remote work environment with a collaborative, cross-functional team culture.
• Real ownership of product decisions across a growing client portfolio.
• Ongoing professional growth opportunities and investment in your development.

About the role
Receptor.AI is looking for a Sales Development Representative to support our outbound business development efforts and help expand relationships with prospective clients and partners. This role is focused on identifying relevant companies, reaching out to decision makers, qualifying interest, and booking meetings for the team.

This position is a strong fit for someone who is organized, proactive, comfortable with outbound outreach, and interested in working with an innovative AI driven company in the drug discovery space.

What you’ll do

• Research target companies and identify relevant decision makers across pharma, biotech, and related sectors;
• Build and maintain prospect lists aligned with the company’s commercial priorities;
• Run outbound outreach through email, LinkedIn, and other relevant channels;
• Personalize messaging for different company types, functions, and use cases;
• Follow up consistently with prospects and maintain outreach sequences;
• Qualify inbound and outbound leads based on relevance, interest, and potential fit;
• Help move prospects from first contact to scheduled introduction calls;
• Keep CRM records accurate and up to date;
• Track outreach activity, lead status, responses, and next steps;
• Monitor pipeline progress and support follow up discipline across opportunities;
• Share feedback on outreach performance, objections, and messaging effectiveness.

What we’re looking for

Required

• Experience in sales development, lead generation, outbound outreach, or a similar commercial role;
• Willingness to learn and work within a complex, science driven domain;
• Readiness to quickly develop an understanding of the drug discovery landscape, client needs, and Receptor.AI’s capabilities;
• Strong written and verbal communication skills;
• Ability to write clear, concise, and personalized outreach messages;
• Good organizational skills and attention to detail;

• English proficiency B2+ or higher.

   

Nice to have

• Experience working with biotech, pharma, healthcare, AI, or other scientific products;
• Experience with LinkedIn based prospecting and outbound email campaigns.

Location: Nearshore EU (travel to Geneva 1–2 times/year), Switzerland 

CrunchCode — міжнародна сервісна ІТ-компанія з досвідом близько 7 років у розробці вебсервісів і вебзастосунків. Ми працюємо у форматах staff augmentation (outstaff) та outsourcing і підключаємо спеціалістів до проєктів клієнтів у довгостроковій моделі співпраці.

Ми працюємо переважно з проєктами в доменах логістики (включно з last mile),e-commerce, fintech та банкінгу, а також enterprise-рішеннями.
Для нас важливо, щоб проєкт був “чистим” і зрозумілим з точки зору етики та цінності для користувачів.

Ми принципово не беремо проєкти, пов’язані з:
● gambling / гемблінгом,
● adult-контентом та порнографією,
● шахрайством або будь-якою розробкою, що спрямована на обман чи маніпуляції.

What We Offer:
● Fully remote work
● Long-term, stable project
● High level of autonomy and trust
● Minimal bureaucracy
● Direct impact on business-critical logistics systems
● Long-term engagement, not a short-term contract.

Required:
Senior Full-Stack Developer, English B2+
Full-time, CET working hours
Location: Nearshore EU (travel to Geneva 1–2 times/year), Switzerland 
Java, Spring Boot, JEE, JPA, Hibernate, Maven, Angular, HTML/CSS/JavaScript, Oracle, CI/CD

Project Overview:
Enterprise Solutions Design & Delivery platform supporting critical business applications across front-office and back-office systems. Due to continuous growth in system usage — applications, renewals, and decisions — the platform requires ongoing technical enhancements and a hands-on senior developer to ensure long-term reliability and scalability.

Requirements (Must-have):
- 10+ years of hands-on Java-based software development experience
- Minimum 3 years of solid Angular experience
- Excellent English communication skills (spoken and written, B2+)
- Strong proficiency in Java, Spring Boot, JEE, JPA, Hibernate, Maven
- Strong knowledge of HTML, CSS, JavaScript
- Experience with relational databases (preferably Oracle)
- Proven experience designing, developing, and deploying enterprise-grade applications
- Strong computer science fundamentals

Responsibilities:
- Design, develop, maintain, and support full-stack enterprise applications
- Contribute to architecture and technical decisions
- Write clean, testable, high-quality code (unit & functional tests required)
- Analyze and translate business requirements into technical solutions
- Collaborate with cross-functional stakeholders
- Participate in code reviews, mentoring, and knowledge sharing
- Produce technical and user documentation
- Follow established development practices (JIRA tracking, CI/CD pipelines)

Nice to Have:
- Experience with AWS services and deployment automation
- Familiarity with Docker
- Experience with JIRA, Confluence, Bamboo
- QA / testing practices
- Agile/SCRUM environments
- Familiarity with data management concepts

Hiring Process:
- Intro call
- Technical discussion
- Offer
Start: ASAP

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.