Jobs at Djinni

Description

We are looking for a Process Manager with strong ownership and a proactive mindset — someone who doesn't wait for instructions but actively identifies gaps, drives improvements, and takes end-to-end responsibility for the processes under their care. In this role, you will create and improve the efficiency of our existing business processes, evaluate the efficiency and costs of established processes, develop improvement strategies, and facilitate changes. You will also be in charge of updating process documentation, ensuring process governance, and driving cross-functional process improvement across the company.

Responsibilities

Process Governance

• Define process ownership, review cycles, and document lifecycle management.
• Ensure consistency across policies, standards, procedures, and process documentation.
• Monitor compliance with internal governance requirements and process standards.

Policy & Standards Development

• Develop and maintain internal policies, standards, and operational guidelines.
• Transform business requirements into clear and practical company documentation.
• Align internal documentation with industry best practices and compliance requirements.
• Maintain document versioning and change history.

Cross-functional Process Improvement

• Collaborate with Delivery, HR, Finance, Sales, Legal, Information Security, and IT departments to design scalable operational processes.
• Identify operational bottlenecks and recommend process improvements.
• Facilitate workshops and collect business requirements from stakeholders.

Automation & Systems

• Identify opportunities for process automation.
• Design workflows using company systems (Zoho, YouTrack, Google Workspace, etc.).
• Collaborate with technical teams on implementing process improvements.

Process Analytics

• Analyze process performance and identify optimization opportunities.
• Prepare reports and recommendations for management.

Requirements (must have)

• 2+ years of experience in process management, business analysis, or operations, with hands-on experience developing and documenting business processes.
• Project Management Skills.
• Ability to convert business needs into structured processes and documentation.
• Experience writing policies, standards, procedures, and process documentation.
• Experience working with cross-functional stakeholders.
• Ability to facilitate discussions and resolve conflicting requirements.
• Exceptional written and verbal communication skills.
• Good analytical and troubleshooting skills.
• Thirst to learn.

Requirements (nice to have)

• Intermediate (or higher) English level.
• Experience with workflow automation platforms.
• Business Process Model and Notation (BPMN).
• Good knowledge of IT industry processes.

🔹 About the Role

We’re looking for a Business Analyst to join our growing team and help bridge the gap between business needs and technical solutions. You’ll work closely with clients and development teams to collect, formalize, and communicate requirements, ensuring smooth delivery and alignment with business goals.
 

🔹 Responsibilities

• Translate business needs into clear, actionable technical requirements for the team
• Conduct sessions to clarify business problems, goals, and context
• Gather, analyze, and structure information via interviews, document review, observations, and data analysis
• Prepare business and functional requirements documentation
• Support tasks throughout their entire lifecycle — from requirement gathering to final acceptance
   

🔹 Required Skills

• 3+ years of experience as a Technical / Business Analyst in eCommerce projects
• Excellent communication skills and experience working directly with clients
• Ability to write clear, testable requirements and acceptance criteria
• System thinking — ability to see dependencies between requirements and business goals
• English — B2
   

We are Formula Spin, an ambitious team specializing in the development of slot games.

Our mission is to create innovative, engaging, and high-quality games that set new standards in the industry.

Formula Spin’s work is guided by principles that unite us and make our company not only successful but also a comfortable place for all employees. 

We are looking for an ambitious and experienced Account Manager 

Format: Remote.

Requirements:

• Experience: 1+ years of experience as an Account Manager at a Slot Provider 
• Fluent spoken English (C1+).
• Proactive, energetic, and highly driven approach to managing accounts and initiative-taking.
• Ability to multitask, prioritize effectively, and handle multiple (20+) clients simultaneously.
• Excellent interpersonal, negotiation, and conflict resolution skills to foster strong client partnerships.

Responsibilities:

•  Account management of existing partners (no cold outreach / new business acquisition).
• Project control, performance tracking, and account analytics.
• Drive GGR growth across client projects by identifying opportunities to scale performance and maximize revenue.
• Monitor the availability and proper performance of our games across client platforms, coordinating with internal and partner technical teams to resolve any issues.
• Management of content placement and marketing assets. (Ensure optimal game placement and hight visibility across partner projects.
• Implement and optimize promotional tools across client projects, including tournaments, daily promotions, free spins, and other engagement campaigns.
• Coordinate new game releases with partners, ensuring timely launches, monitoring go-live status, and overseeing the addition of the full game portfolio to client project following successful integration.
• Work closely with Product, Marketing, BI, and Technical teams to deliver partner requests and maximize account performance.
• Relationship building within existing client accounts through regular calls and check-ins.
• Attending industry expos and networking events to meet partners in person. 

Will be a plus:

• Extensive network of contacts in the iGaming industry.
• Pre-existing contact base with major casino operators.

Why join us?

• Work in an international iGaming company with a growing
  partner portfolio
• Competitive salary fixed in $
• Full accounting support and benefits package
• Remote work with a convenient schedule
• Open culture, no bureaucracy, quick feedback loops
• A friendly and supportive team of professionals.
• Space for professional growth and development of your ideas.

Description

The “Reduce TMC Variants” project

This project aims to migrate all Talend legacy environments to Qlik-managed environments. This project implies upgrading and migrating all components managed by the Network and Runtime team.

The SRE Role

Join Qlik teams responsible for operating mission-critical components and applications in production as a Site Reliability Engineer (SRE).

Your foundational contributions will empower global R&D teams to deliver highly scalable, efficient, observable, and resilient micro-services, supporting mission-critical use cases for thousands of high-profile customers worldwide. As part of our technological evolution, your work will shape the growth and success of our cloud ecosystem.

The teams

We are looking for a contractor to support the Network and Runtime team during this transition.

What makes this mission interesting?

• AWS/Azure and Kubernetes infrastructure components that require the handling of advanced networking concepts and a strong understanding of application routing mechanisms in Kubernetes.
• Work with a cutting-edge technology stack: Terraform, Kubernetes, SignalSciences WAF, Gloo API Gateway, Traefik Proxy, Vault, Banyan Zero-Trust Access, Kyverno, Karpenter, Flux, ArgoCD, Splunk, Grafana.
• All the tooling is mainly based on Kubernetes and managed with ArgoCD. For complex operations, we used Terraform. You will use day-to-day industry-standard tools
• Global Collaboration and Expertise: Collaborate with a talented and diverse team of international experts across a wide range of technologies.
• Mission-critical product: Upholding the availability, scalability, and reliability of a widely used and popular SaaS application
• Expand Your Tech Skillset: You will gain exposure to a variety of cutting-edge technologies while solving challenging problems and broadening your skillset.
• Collaborative Development: Collaborate with engineering teams to deliver scalable and reliable services.
• DevOps / SRE culture: Develop and advocate for cloud-based optimization strategies and best practices.

Expected skills

• Proven experience with cloud infrastructure and platforms, including AWS, Microsoft Azure, or other IaaS/PaaS providers.
• Proven experience working with Terraform and Kubernetes (including experience with Helm, Flux, Traefik, Gloo, and AKS/EKS).
• Proven experience working with GitOps deployment tools (Flux, ArgoCD or equivalent)
• Familiar with Splunk or any similar log management technology (ELK, Dynatrace…)
• Excellent written and verbal communication skills in English to collaborate effectively in a fast-paced environment.
• Experience working in high-availability environments (targeting an SLA of 99.5% or higher) is a plus.
• Strong ownership and initiative, with the ability to proactively identify and tackle technical challenges.
• Excellent communication and collaboration skills to work effectively within a team.

Job responsibilities

• Update, complete, document, and test the migration procedures for all current Talend-side network components: AWS Networking, SignalSciences WAF, Gloo API Gateway, Traefik Proxy, Vault, Banyan Zero-Trust Access, Kyverno, Karpenter, Flux. The tooling and troubleshooting tools will require working with Terraform and Kubernetes.
• Develop Splunk and Grafana dashboards for auditing, visualizations, and effective monitoring of the migration.

About the role

We are looking for a Middle/Middle Strong Salesforce Administrator to join a team working on complex org structures with extensive integrations. You'll be responsible for day-to-day Salesforce administration, configuration, and support, working closely with a team of three admins and reporting directly to the Team Lead and client.

About the project

Project delivers hardware, software, and services designed to optimize asset performance for its customers. The team manages a complex Salesforce org with numerous integrations and makes active use of AI-driven tools, including Agentforce and Salesforce CPQ / Revenue Cloud.

Requirements:

• 3+ years of experience in Salesforce administration.
• Hands-on experience with Sales Cloud, Service Cloud, and Experience Cloud.
• Experience with CPQ and Advanced Approvals; 
• Experience working with Agentforce.
• Experience working in older orgs with legacy metadata, including knowledge of metadata cleanup workflows.
• Experience with Salesforce integrations (Eloqua, Qualified, 6Sense, LinkedIn Sales Navigator, Google Ads, and others).

• English: Upper-Intermediate or Advanced.

   

Responsibilities:

• Day-to-day communication with a team of three admins.
• Salesforce administration and configuration.
• User access and security management.
• Business process automation.
• Data quality and management.
• Testing, deployment, and production support.

• Reporting to the Team Lead and client.

   

Nice to Have:

• Previous experience working and communicating directly with clients.
• Experience with Revenue Cloud and Data Cloud

• Knowledge of Copilot.

   

Work schedule

Full-time working day, the full remote is available 

Interview Stages

• Call with the recruiter
• Interview with SF Administrator and recruiter

• Call with Delivery Director

   

Our benefits:

 - You'll be part of a team that maintains top quality standards and fosters professional development

- Work from anywhere (fully remotely or in our office) 

- Paid vacations and sick-leaves, additional days-off, relocation bonus;

- Wellness: Medical insurance/ sport compensation/ health check-up+flu vaccination at your choice

- Education: regular tech-talks, educational courses, paid certifications, English classes

- Fun: own football team, budget for team-lunches, branded gifts

You will:
- Interact with a team of remote workers (staff of 100+ people);
- Support the life cycle of an employee;
- Develop strategies together with HR Lead and implement them in work;
- Implement employees (PeopleForce) in CRM;
- Conduct personal conversations, motivational conversations, resolve conflict situations;
- Participate in the development and implementation of Company Policies;
- Participate in the development and analysis of surveys, participation in the creation of an evaluation system and current analytics (180°, 360° and others);
 
From you:
- 4+ years of practical work experience in a similar position (HR Manager, People Partner, HR BP, HR Generalist);
- Experience of working in large companies of 300 people or more ;
- Knowledge and experience of working with HR processes: from adaptation to dismissal, evaluation and 1-to-1;
- Ability to conduct interviews (1-1), assessments, surveys and other formats to gather information and provide feedback;
- Experience in creating a work plan (6-12 months) + modification of this plan (making adjustments) if necessary;
- Experience in developing corporate culture and implementing new solutions;
- Proactive position;
- Excellent communication skills (oral and written) and negotiation skills;
- English is a spoken language.
 
We offer:
- Possibility of remote work from anywhere in the world;
- Work in a friendly atmosphere and people who love their work;
- Managers who are interested in the development of team members;
- 20 working days of vacation, 5 days off and sick pay.



 

The Defense Procurement Agency (DOT) is a state-owned enterprise responsible for procuring military equipment, ammunition, UAVs, fuel, food, clothing, and other critical supplies for the Armed Forces of Ukraine and the Defense Forces.

Our mission: Strengthening Ukraine's defense capabilities by ensuring reliable procurement and supporting the development of the national defense industry.

Our vision: To become the driving force behind a modern defense procurement ecosystem built according to NATO standards.

We are looking for an ERP Developer (.NET) to help develop, maintain, and enhance our corporate ERP platform, automate business processes, build system integrations, and ensure the stable operation of mission-critical enterprise services.

Responsibilities

• Develop, maintain, and improve the corporate ERP system according to business needs.
• Analyze business requirements and participate in solution design and technical implementation.
• Configure and support business processes, workflows, documents, directories, reports, and approval routes.
• Develop and maintain integrations with internal and external systems using APIs, databases, file exchange, and other integration mechanisms.
• Work with relational databases, write and optimize SQL queries, validate data integrity, and troubleshoot data issues.
• Participate in testing, release management, incident investigation, bug fixing, and production support.
• Create and maintain technical documentation for implemented features, integrations, configurations, and data processing logic.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience working with ERP or enterprise information systems.
• Experience analyzing business requirements and configuring business processes, workflows, documents, reports, or approval routes.
• Strong SQL skills and hands-on experience with relational databases.
• Understanding of system integration principles and experience with APIs or other data exchange mechanisms.
• Basic knowledge of C#/.NET or another backend technology is a plus.
• Experience with testing, troubleshooting, and technical documentation.
• Strong analytical and problem-solving skills.
• Attention to detail and commitment to system reliability and software quality.
• Willingness to work with both new development and legacy systems.
• Strong communication skills and ability to collaborate with technical teams and business stakeholders.
• Ability to work independently and take ownership of assigned tasks.
• Zero tolerance for corruption.

Nice to Have

• Hands-on experience with IT-Enterprise ERP.
• Experience developing or supporting IT-Enterprise modules.
• Experience automating document management and approval workflows.
• Experience with procurement, finance, warehouse, inventory, or accounting processes.
• Experience working in government institutions or large enterprise environments.

What We Offer

• Work that directly contributes to strengthening Ukraine's defense capabilities.
• Official employment with competitive salary and full social benefits.
• Professional development, learning opportunities, and career growth.
• Structured onboarding and dedicated mentorship.
• A collaborative, supportive, and mission-driven team.
• Modern office near the metro with reliable internet and equipped shelter.
• Opportunity to work on large-scale enterprise systems with real national impact.

By joining our team, you will contribute to one of Ukraine's largest digital transformation initiatives in the defense sector and help build the future of defense procurement.

Ready to make a real impact? We'd love to hear from you. Apply today!

* By submitting your CV, you consent to the processing of your personal data in accordance with applicable legislation.

** Due to the high volume of applications, only candidates whose qualifications best match the position will be contacted.

A product company based in Israel and Dnipro has an open position of Product Manager.

Key required skills & experience

• 3+ years of experience as a Product Manager: Experience in online gaming/casino, specifically in casino lobby management, user retention, or feature optimization.
• Data & analytics mindset: Strong experience with product analytics, user behavior analysis, and driving product growth through metrics.
• UI/UX & prototyping: Solid understanding of design principles and hands-on experience with prototyping tools (Figma or etc.) to quickly wireframe new features or flows.
• Stakeholder & dependency management: Experience working in a complex environment with multiple cross-functional product and engineering teams to align roadmaps, resolve dependencies, and clearly present product requirements.
• English: Upper-Intermediate or stronger.

Responsibilities

• Product optimization: Constantly improve product, user flows, and existing features based on data and UX insights.
• Feature launch & delivery: End-to-end ownership of launching new features - from writing clear, actionable PRDs and presenting them to development teams, to rollout and post-launch evaluation.
• Prototyping & testing: Quickly mock up and visualize new feature ideas, concepts, or user flow improvements using Figma or similar.
• Data-driven decisions: Analyze product metrics and user feedback to identify growth opportunities and back up the product roadmap.
• Cross-team integration management: Coordinate and align initiatives across various internal product and platform teams to ensure smooth end-to-end delivery of features.
• Business validation: Own the discovery phase - assessing the business value and impact of new initiatives before execution.

Ready to offer:

• Social benefits, paid vacations, sick-leaves
• Career possibilities with growing team.

We are looking for a pragmatic AI Fullstack Engineer for a project-based role with a strong product mindset to build responsive, production-ready web applications by blending solid engineering practices with cutting-edge AI tooling.

If you thrive in environments with evolving or ambiguous requirements, take deep personal ownership of the code you ship, and possess a sharp critical eye for AI-generated output - we’d love to have you on our team!

Responsibilities:

• Architect and build responsive, maintainable, and production-ready frontend features using React and TypeScript.
• Implement complete product functionality from the client layer to API integration, data transfer, authentication, and server-side interactions.
• Utilize modern AI development tools alongside technical requirements to accelerate project delivery and increase overall velocity.
• Rigorously review, test, debug, and refine AI-generated frontend and backend code, taking personal accountability regardless of the backend stack.
• Build intuitive AI-facing user experiences (AI UX) and integrate LLM APIs centered around end-user product needs.

Requirements:

• Upper-Intermediate level of English.
• Strong experience with Node.js and/or Python, React, TypeScript, and modern frontend development.
• Experience with backend frameworks such as NestJS, Express.js, Fastify, FastAPI, Django, or Flask
• Hands-on experience with the React ecosystem: Next.js, Vite, React Router, TanStack Query, Redux Toolkit/Zustand, React Hook Form, Zod/Yup.
• Good understanding of REST API design (GraphQL experience is a plus).
• Strong SQL knowledge and experience with RDBMS: PostgreSQL, MySQL, MariaDB, or MS SQL Server.
• Experience with ORMs and query builders: Prisma, TypeORM, Sequelize, SQLAlchemy, Django ORM, or similar.
• Experience with NoSQL or caching tools: MongoDB, Redis, DynamoDB, or similar.
• Experience with message queues and event systems: RabbitMQ, Kafka, AWS SQS/SNS, Redis Streams, or similar.
• Strong Git knowledge, including branching, pull requests, code reviews, and merge/rebase workflows.
• Experience with Docker, CI/CD, and cloud platforms such as AWS, GCP, or Azure.

AI-Related Skills:

• Practical experience using AI development tools such as GitHub Copilot, ChatGPT/Codex, Cursor, Claude Code, or JetBrains AI.
• Ability to review, test, and safely use AI-generated code.
• Experience integrating LLM APIs is a plus: OpenAI, Azure OpenAI, Anthropic, Gemini, AWS Bedrock, or similar.
• Understanding of embeddings, vector databases, semantic search, and RAG.
• Experience with vector databases is a plus: Pinecone, Qdrant, Weaviate, Milvus, Chroma, or pgvector.
• Familiarity with AI frameworks/tools is a plus: LangChain, LangGraph, LangSmith, LlamaIndex, Semantic Kernel.
•  

What We Offer:

• Format: 100% remote. You manage your own schedule and work from anywhere in the world — we value delivered results and met deadlines over time tracking or fixed hours.
• Work on cutting-edge projects combining modern Web architecture with AI technologies.
• A modern digital environment with fast decision-making, pragmatic processes, and clear, structured communication. We value your time as a professional and respect work-life balance.
• Access to premium developer tooling and AI infrastructure.

Mate academy - an EdTech startup with a technological, gamified, AI-powered LMS platform where people learn IT specialties.

🤘Already, 6000+ graduates have landed their first IT jobs in just 4 months of training.

🌎 Successfully launched our business in Poland and Brazil and have plans to expand to other countries. As part of Mate, you'll also get exposure to Rist Labs, our cofounding studio building ethical, AI-powered B2C products.

We are looking for an Finance Manager who will become the CFO's right hand and gradually take ownership of the majority of the CFO's functions. This is a business-oriented finance role — you will be a real partner to other departments and a key voice in business decisions, not just a reporting function.

Your qualities and skills that will be valued:

• 4+ years of overall experience in finance.
• Experience in FP&A (Financial Planning & Analysis) or as a Finance Business Partner.
• Solid experience in management reporting, budgeting, planning, and forecasting.
• Strong Excel skills and hands-on experience building and working with financial models.
• English at Intermediate level or higher, sufficient for regular verbal communication with teams in Brazil and Poland.
• Strong business orientation and the ability to communicate effectively with different departments.
• Structured approach, self-sufficiency, and the ability to learn quickly.
• Comfortable working in a fast-changing, startup-mode environment where priorities can shift quickly.
• Ability to balance a controlling function with flexibility and collaboration.

Your additional advantages:

• Experience in a Big Four company (EY, Deloitte, KPMG, PwC).
• ACCA certification.
• Experience in large product companies or international corporations.
• Experience working with business metrics and optimizing business processes.
• Negotiation skills.

Your responsibilities will include:

• Running management reporting process
• Unit economics analysis
• Building and maintaining financial forecasts.
• Participating in tax-related projects.
• Gradually taking over the majority of the CFO's functions.
• Working with full autonomy in managing financial processes.
• Identifying and solving business problems, and optimizing processes.
• Acting as a key contributor to business decision-making and influencing business metrics.
• Working with multiple geographies and business models.

We offer:

• Your voice matters — you won't just follow a plan, you'll help make it.
• A no-bullshit culture with 0% bureaucracy.
• A team that shares knowledge and isn't afraid to make mistakes.
• The top EdTech product in Ukraine.
• Competitive salary, regular reviews, Gig contract collaboration.
• Paid sick leave & 22 working days annual vacation.
• Self-development days for continuous learning.
• Personal crisis leave, arranged individually.
• Financial assistance in a medical emergency or if your home was damaged due to war.
• English courses and learning budget.
• Apple equipment.
• Pet-friendly office in central Kyiv with shelter.
• Company-paid lunches.
• Relocation bonus.

Recruitment process:

• Screening interview with HR.
• Technical interview with CFO.
• Final interview with the CFO and CEO.
• Reference check (3 references from previous managers).
• Job Offer.

About the Company

We are a leading research and development company, recognized as one of the largest organizations in Ukraine specializing in fine organic synthesis and the development of advanced synthetic methodologies for organic compounds. Our scientific research contributes to cutting-edge innovations in the pharmaceutical and biotechnology industries, with projects that meet international standards.

Our culture is built around professional excellence, respect, teamwork, social responsibility, care for the scientific community, and proactivity.

We are looking for an experienced Lead Monitoring Engineer (SCOM) to architect, implement, and maintain a proactive enterprise monitoring platform based on Microsoft System Center Operations Manager (SCOM) 2022. Your mission will be to build a monitoring ecosystem capable of identifying and preventing service disruptions before they impact business operations or end users.

Responsibilities

• Design, deploy, configure, and maintain Microsoft SCOM 2022, including Management Servers, Gateways, Operational Database, and Data Warehouse.
• Build and support proactive monitoring for a hybrid Microsoft infrastructure, including:
  • Windows Server 2019+
  • Microsoft Exchange (On-Premises)
  • Microsoft 365 / Office 365 services
• Configure hardware monitoring for physical servers.
• Optimize monitoring quality by:
  • Establishing performance baselines
  • Reducing alert fatigue
  • Creating synthetic transactions and health checks
• Develop and maintain custom PowerShell scripts for automation, monitoring, and custom metric collection.
• Design monitoring standards, dashboards, alerts, and reporting to improve infrastructure visibility and reliability.
• Troubleshoot performance and infrastructure issues across enterprise environments.

Required Qualifications

• 3–5 years of enterprise Windows Server administration experience.
• 1–2 years of hands-on experience with enterprise monitoring solutions, preferably:
  • Microsoft SCOM (2012 R2 / 2016 / 2019 / 2022), or
  • Strong experience with Zabbix, PRTG, or Prometheus and a solid understanding of enterprise monitoring concepts.
• Deep knowledge of Windows internals, including:
  • WMI
  • Event Viewer
  • Performance Monitor (PerfMon)
  • Windows Registry
  • Performance troubleshooting (CPU, Memory, Disk I/O, Network)
• Good understanding of Microsoft Exchange architecture, including:
  • Database Availability Groups (DAG)
  • Mailbox databases
  • Transport queues
• Strong PowerShell scripting skills for automation and custom monitoring.
• Basic Microsoft SQL Server administration, including:
  • Indexes
  • Database file placement
  • High Availability concepts

Nice to Have

• Microsoft certifications such as:
  • MCSA / MCSE (Windows Server)
  • MCSE: Cloud Platform and Infrastructure
  • MCTS: System Center Configuration/Operations Manager
• Modern Microsoft certifications:
  • Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 / AZ-801)
  • Microsoft 365 Certified: Administrator Expert (MS-102)
• ITIL 4 Foundation certification or knowledge of Event Management and Incident Management processes.
• Basic XML knowledge for customization of SCOM Management Packs.

What We Offer

• A unique opportunity to design and build an enterprise monitoring platform from scratch, with significant architectural ownership.
• Work in a complex, enterprise-scale Microsoft infrastructure supporting mission-critical scientific operations.
• Official employment with full social benefits and a competitive, fully transparent salary.
• 24 calendar days of paid annual leave.
• Standard 40-hour work week.
• Fully remote work environment.
• Comprehensive medical insurance.
• Access to on-site dental and massage services (where applicable).
• Challenging and meaningful technical projects.
• Continuous learning, certification, and professional development opportunities.

Our client is building an end-to-end carbon credit platform on AWS that uses geospatial data, APIs, blockchain-based traceability, and AI-driven audit readiness tooling. We’re looking for a senior engineer to help build core backend systems and interoperability layers for an MVP-stage product.

What You’ll Do

• Build backend services in Python
• Design and implement AWS-native architecture and integrations
• Develop API interoperability with third-party data, audit, and ecosystem partners
• Translate analytical and mathematical problems into algorithms and production-ready code
• Support geospatial/data-science driven workflows
• Document architecture, logic, and technical decisions clearly
• Work closely in a startup environment with fast iteration and regular demos

Requirements

• Strong Python backend engineering experience
• AWS Solutions Architect certification
• Deep experience with AWS services and cloud architecture
• Strong mathematical/analytical background
• Ability to turn models/problems into numerical or algorithmic solutions
• Experience with APIs and systems integration
• Strong English communication skills
• Comfortable wearing multiple hats in a startup setting
• Willing to work on a fully AWS stack only

Nice to Have

• Experience with geospatial systems or environmental/climate tech
• Familiarity with data science libraries in Python
• Experience in audit/compliance-heavy workflows
• Exposure to blockchain-enabled traceability systems

Working Style

• Startup-minded, hands-on, pragmatic
• Strong documentation habits
• Comfortable with agile/Scrum-style workflows
• Able to collaborate with at least 4 hours overlap with US Eastern time (up to 8 pm Kyiv time)

Tech interview will include

1. Live Python coding exercise, AWS architecture/integration exercise, Analytical-to-algorithmic problem-solving discussion

We are a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful products operating across Tier 1–3 markets worldwide.

Driven by innovation, data, and operational excellence, we create engaging player experiences and continue to expand our global presence. Our teams work in a dynamic, fast-paced environment where ownership, collaboration, and continuous growth are at the core of everything we do.

We are looking for an experienced Head of VIP Operations to lead the end-to-end VIP player lifecycle and drive the commercial performance of the VIP segment.

This is a senior leadership role responsible for managing the entire player journey across PreVIP → VIP → High Roll → Reactivation, ensuring sustainable revenue growth, player retention, and operational excellence.

Key Responsibilities

• Own and manage the full VIP lifecycle, including Active VIP, Recovery, Reactivation, and High Roll segments.
• Drive VIP revenue growth by increasing player activity, deposits, retention, and lifetime value.
• Monitor and optimize key performance metrics, including churn, downgrade, reactivation, and VIP base stability.
• Lead the High Roll function, ensuring effective management, retention, and development of high-value players while balancing commercial opportunities and player risk.
• Oversee the PreVIP pipeline, improving conversion into the VIP segment and accelerating the progression of high-potential players.
• Execute retention initiatives and promotional offers in partnership with the Retention team, ensuring they translate into measurable financial results.
• Evaluate the effectiveness of VIP offers and campaigns, providing actionable feedback to improve segmentation and commercial performance.
• Lead and develop multiple management layers, including:
  • Head of VIP (Active & Recovery)
  • Team Lead, High Roll
  • Head of PreVIP
• Set objectives, monitor KPIs, and drive operational excellence across all teams.
• Oversee the relevance and effectiveness of VIP communications across all touchpoints, ensuring a consistent player experience.

Areas of Responsibility

• VIP Revenue (IN / IN-OUT)
• Active VIP player base
• VIP Retention and Churn
• Reactivation performance
• PreVIP to VIP conversion
• Player engagement, deposit behavior, and lifetime value
• Financial performance of the VIP segment

Requirements

Must Have

• Proven experience managing the full VIP lifecycle with direct ownership of commercial performance (P&L or equivalent business metrics).
• Hands-on experience across all of the following areas:
  • VIP
  • Recovery
  • Reactivation
  • High Roll
• Strong understanding of High Roll player behavior, commercial opportunities, and risk management.
• Experience leading multiple teams within a multi-layer management structure (Heads, Team Leads, Managers).
• Strong understanding of player economics, including deposits (IN), payouts (OUT), hold, churn, retention, and player value.
• Ability to evaluate promotional offers, identify what drives player engagement, and provide strategic feedback to the Retention team.

Nice to Have

• Experience managing a PreVIP function.
• Experience designing and optimizing operational processes.
• Proven track record of scaling VIP operations and growing revenue through player lifecycle management.

What We Offer

• Fully remote work.
• Competitive compensation package with a fixed salary and a monthly performance-based KPI bonus.
• Paid vacation and sick leave.
• Professional onboarding and continuous support.
• Career growth opportunities within a fast-growing international company.
• Access to a corporate psychologist, including individual and group sessions.
• Monthly professional development training with our Learning & Development Department to strengthen your leadership and professional skills.
• A dynamic international environment where your leadership and results have a direct impact on business success.

Think you're the right fit? We'd be excited to get to know you! Apply now and become part of our growing international team.🚀

Our client is a fast-growing US-market tech startup in the entertainment and rewards space.  You'll be the main point of contact for their highest-value users – the ones who are most engaged, most active, and most important to keep happy. This isn't ticket-closing support. It's relationship management: proactive, personal, and responsive. You'll chat with VIP users, understand what they need, and make sure they stay engaged with the platform.
 

What you'll do

• Manage direct communication with VIP and high-value users via in-app chat and other channels
• Respond to questions, issues, and feedback quickly and with genuine care
• Identify patterns in VIP behavior and flag risks or opportunities to the team
• Maintain a warm, engaging tone that keeps users coming back
   

What we're looking for

• 3+ years in customer support or community management in a B2C or gaming product
• Excellent written English – this is the number one requirement
• Highly responsive and available; US users should receive replies within 8-12 hours
• Natural communicator who knows how to build rapport with people online
• Comfortable working independently in a small startup team

Format

Part-time, 60%: either 3 days/week (8h/day) or 5 days/week (5h/day). 

Employment Type: Full-time (Remote, Office, or Hybrid)

At Varyence, we build products for our clients with people who care about what they do. No micromanagement, no bureaucracy — just ownership and a team focused on moving things forward together.
 

Interview Stages:
1) HR Interview up to 40 minutes;
2) Technical Interview up to 1 hour;
3) Client interview.

Project overview (USA): This is a system, developed to provide stable remote access for company’s employees to the workstations (PCs or VMs) located in the corporate network without breaking any security. Our system simplifies Access and Device Security for organizations.
 

Schedule (Kyiv time): 15:00 — 23:00.
 

If you possess the following experience and skills, you would be an excellent fit for our team:

• 5+ years of experience in technical support, systems administration, infrastructure, or a similar technical role;
• 2+ years of experience leading, managing, or mentoring a technical support team;
• Strong hands-on experience with Windows Server, Active Directory, Entra ID, and Windows Remote Desktop Services (RDS/RDS Farms);
• Experience with virtualization and both on-premises and cloud-based infrastructure, preferably Azure;
• Strong knowledge of network configuration and troubleshooting, including DHCP, DNS, firewalls, and network switches;
• Experience with PowerShell scripting and automation;
• Experience supporting Windows desktop environments;
• Experience with macOS and Linux is a plus;
• Experience with Azure Containers and Kubernetes is a plus;
• Experience supporting SaaS products and production environments;
• Experience in a healthcare environment is a plus;
• Practical experience using AI-assisted tools (e.g., Claude, GPT or similar) to improve technical support, troubleshooting, automation, and documentation;
• Advanced verbal and written English communication skills;
• Strong leadership, communication, organizational, and problem-solving skills;
• Proactive, customer-focused, and ownership-driven approach.
   

Your responsibilities will include the following tasks within your workflow: 

• Lead and develop the technical support team, providing coaching, mentoring, along with managing team productivity and performance;
• Monitor support operations and live chat activity to identify issues, recurring problems, and areas where the team needs support;
• Provide hands-on technical expertise and help resolve complex client, server, infrastructure, and product-related issues;
• Support customer onboarding, technical demonstrations, and complex customer engagements;
• Client interactions: leading pre-sales meetings, presenting the product and answering any and all technical questions from clients, being able to present from a sandbox environment and ready to demonstrate all aspects of the product;
• Client onboardings: leading the onboarding of new clients, following up with them and communicating client needs to the other teams;
• Maintain and continuously improve the internal and external Knowledge Base;
• Identify opportunities to improve support processes, documentation, automation, and overall team efficiency;
• Configure, support, and troubleshoot Windows desktops, servers, Active Directory, Entra ID, RDS environments, virtualization, and network infrastructure;
• Collaborate with development teams to ensure smooth technical operations and successful customer implementations;
• Use modern tools, including AI-assisted solutions, to improve technical support and operational efficiency.
   

You are special for us, so we offer special benefits for you:

• Stable working environment where you can develop and grow your skills;
• Career opportunities within a multi-national company;
• Competitive compensation (based on market data, but also depending on the technical level and expertise of the candidate);
• A supportive team that values your input and suggestions and is fun to work with;
• Health insurance coverage (include dentist services and more);
• Cool comfortable office in the Lviv city center with facilities (company paid lunches, lounge rooms, parking spot);
• Annual paid days off (vacation, additional days, sick leaves) and state holidays celebration;
• Flexible work schedule;
• Free English classes (online) with awesome teacher;
• Performance review and salary raises twice per year;
• Annual bonus;
• Relocation coverage to Lviv;
• Coverage business trip to Lviv and Croatia (Kastela);
• Corporate gifts, celebrations, and fun activities;
• And one more important thing, we are pet friendly and invite all the animals to visit our office.