Jobs at Djinni

Required skills:

- Excellent communication and negotiation skills.
- Upper-Intermediate English (required) B2, C1.
- Self-management skills.
- Be familiar with web development lifecycle (searching+qualifying+closing stages).
- Knowledge of business correspondence.
- Must have skills and desire to sell.

Will be strong plus:

- Be familiar with web development lifecycle (searching+qualifying+closing stages)

Responsibilities:

- Writing proposals and bidding on Upwork and other b2b platforms.
- Active search and attraction of potential clients and business opportunities (USA, Europe)
- Facilitate sales and pre-sales activities
- Building up effective communications with prospects
- Business communications and negotiation with potential clients
- Working with technical staff to meet customer needs
- Search and qualify potential clients (upwork, linkedin, etc.).
- Business correspondence and video conferences with potential clients.
- Clarification of the client’s requirements (needs) and sales activities (deal closing).
- Maintaining data, statistics, and reporting on each active client.
- Report on weekly and monthly progress.

About the project:

Due to the expansion of the team, we are looking for a Salesperson who constantly develops their skills, monitors the quality of their work, and is a great team player.

As a Sales Manager, you play a vital role in our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team’s potential.

Welcome to Drawer.AI!

- What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.  
- Stage: Seed-funded, revenue-generating, aiming for a Series A in 2025.  
- Why join now: Real customers are pushing our roadmap faster than our current front-end team can build.

We are looking for a proactive Pre-Sales Specialist to support our sales pipeline and help our team stay organized, responsive, and ready for client interactions.

Key Responsibilities:

• Manage and process incoming emails and requests.
• Prepare materials and clients for product demos.
• Conduct outreach to target companies and communicate with potential clients.
• Assist with follow-ups and basic sales operations.
• Maintain clean CRM records and support the sales workflow.
 

Requirements:

• Excellent English — written & spoken.
• CRM experience (HubSpot).
• Previous sales experience targeting the US market.
• Strong ownership and attention to detail.
• Ability to work independently.

What this role is not:
• This is not a direct sales or closing position at the beginning.
• No hard selling required a focus is on organization, communication, and pre-sales support.

Schedule:
• 15:00–00:00 (Kyiv time) to align with US market hours.

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!

About the Role:

We are looking for a Mid-Level Media Buyer / Performance Marketing Manager who can own entire performance marketing operation end-to-end: strategy, campaign management, optimization, analytics, funnel building, tracking, and continuous performance improvement. This role requires full independence, strong analytical thinking, deep channel expertise, and the ability to connect performance decisions to real business outcomes. This is a part-time position with room to grow, approximately 20 hours per week.

Responsibilities:
 

Performance Strategy

• Develop a full-funnel strategy for a SaaS product.
• Plan and manage TOF / MOF / BOF journeys.
• Adapt messaging and creatives per funnel stage.
• Define budgets, audiences, and measurement frameworks.

Market, Audience & Keyword Analysis — Required

• Conduct competitor and market analysis (messaging, funnels, positioning).
• Perform ICP and audience behavioral analysis.
• Run keyword research for Google campaigns and landing pages.
• Analyze user intent and decision stages.
• Study competitor ads and funnels for insights.
• Apply research insights to improve targeting, messaging, creatives, and funnels.

Campaign Management

Required platforms:

• Meta Ads
• Google Ads (Search, Display, YouTube)
• LinkedIn Ads
• TikTok Ads

Including:

• Mandatory remarketing across all channels
• High-quality Lookalike Audience creation
• Daily optimization and creative iteration
• Performance-driven ad and audience testing

Data, Analytics & Measurement

• Analyze KPIs: CPA, CPL, CAC, ROAS, Pipeline contribution.
• Expert use of GA4 (required) for user behavior and funnel insights.
• Produce actionable performance reports.
• Conduct basic attribution analysis.
• Build dashboards using Looker Studio / Power BI.

Tracking & CRO

• Conceptual understanding of GTM for SaaS tracking design.
• Technical implementation of GTM tags, triggers, and conversions.
• Run A/B tests on: Ads, Audiences, Creatives, Landing Pages (CRO)
• Identify drop-offs and improve conversion performance.

Cross-Functional Collaboration

• Partner with creative teams to produce data-driven variations.
• Collaborate with Product to refine lead quality and user messaging.

Must-Have Requirements

Performance Expertise

• 3–5 years as a Media Buyer / Performance Marketer.
• Full proficiency across Meta, Google, LinkedIn, TikTok.
• Proven Remarketing and Lookalike Audience experience.
• Basic technical & strategic SEO knowledge.
• High proficiency in GA4 — required.
• Technical GTM implementation skills (tags, triggers, conversions).
• A/B testing across ads and landing pages.
• Strong understanding of funnel analytics.

Mindset & Work Style

• Strong analytical and data-driven mindset.
• Ability to own the entire performance domain independently.
• Understanding how performance decisions impact CAC and pipeline.
• Good English communication.

Nice-to-Have:

• Experience in B2B / SaaS.
• Dashboard creation in Looker Studio / Power BI.
• Familiarity with user behavior analytics tools.
• Basic collaboration experience with Product and Creative teams.
• Experience in defining ICP (Ideal Customer Profile) and building Messaging Frameworks.
• Ability to conduct deep Messaging Analysis and competitive value-proposition mapping.
• Knowledge of Keyword Clustering methods for structuring campaigns and landing pages.
• Strong UTM Structuring skills for clean, scalable performance tracking.
• Experience building KPI Frameworks and measurement models for performance reporting.
• Basic understanding of Data Layer structure and implementation in GTM.
• Ability to design cross-channel User Journeys aligned with funnel stages.
• Experience with scaling strategies (horizontal and vertical campaign scaling).

We are looking for an experienced Solution Architect with strong expertise in IoT. You will actively participate in presale activities, discovery phases and design and guide the implementation of end-to-end solutions that combine IoT data and cloud services. You will work closely with engineering teams, product managers, and business stakeholders to build architectures that are scalable, secure, and aligned with business goals.

Requirements:

• 7+ years in software engineering, including 3+ proven experience as a Solution Architect or senior technical lead in IoT-related projects
• Strong understanding of IoT ecosystems including hardware, firmware, connectivity options, and cloud platforms (AWS IoT, Azure IoT, GCP IoT alternatives)
• Hands-on experience with microservices, APIs, messaging systems, and event-driven architectures
• Familiarity with data ingestion, edge computing, and real-time analytics
• Solid understanding of security best practices for IoT (device identity, encryption, data protection)
• Proficiency in more than one programming languages (Python, .NET/C#, C/C++, Node.js)
• Experience with containerization and orchestration (Docker, Kubernetes) is a plus

Nice-to-Have Skills:

• Energy domain knowledge and experience
• Experience with digital twins, device management platforms, or industrial IoT systems
• Experience in monitoring or responsible AI practices
• Knowledge of embedded systems or hardware design
• Certifications (AWS/Azure/GCP Architect) are an advantage

Job responsibilities:

• Actively participate in the presale and discovery activities
• Collaborate with cross-functional teams to translate business needs into architectural requirements, constraints, and quality attributes
• Design and document distributed IoT solution architectures including devices, connectivity, cloud components, APIs, data pipelines, and integrations
• Lead technical decision-making and ensure architectural coherence across IoT initiatives
• Evaluate IoT technologies, frameworks, and standards (e.g., MQTT, DNP3, OPC, Azure/AWS IoT, vector databases, agentic frameworks)
• Define NFRs, ensure high standards of security, reliability, performance, and data governance across workloads
• Guide development teams through implementation and provide architectural oversight throughout the project lifecycle
• Produce architecture diagrams, documentation, and technical guidelines

We’re looking for a senior AI/ML Engineer (or Tech Lead) with strong experience building production LLM systems, agent workflows, and AWS-native architectures.
You will design and implement Veruno.AI’s core AI platform: Discovery Agent, analysis workflows, ingestion pipelines, vector search, and multi-LLM orchestration.

Responsibilities:

• Build AI agents (structured interviews, multi-step analysis, JSON-mode).
• Implement multi-LLM routing (Bedrock, OpenAI).
• Create ingestion pipelines: website crawling, LinkedIn, docs.
• Build RAG pipelines, chunking, embeddings, pgvector/OpenSearch search.
• Design AWS serverless backend (API Gateway, Lambda, Step Functions, DynamoDB, S3).
• Implement guardrails, retries, JSON schemas, cost tracking.
• Create Terraform templates & automation “solution packs.”
• Generate PDF reports via Lambda (headless browser).

Requirements:

• 3+ years building production LLM/AI systems.
• Strong with Bedrock (Claude/Llama/Mistral) + OpenAI API.
• Experience with agent frameworks (LangChain/LangGraph) or Step Functions workflows.
• RAG expertise (full pipeline).
• Strong AWS serverless: Lambda, Step Functions, DynamoDB, S3, IAM, Secrets Manager.
• TypeScript/Node.js or Python.
• Strong understanding of security, IAM, KMS, observability.

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment
Who We Are:
An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 600+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.
Always Pushing the Boundaries? You Already Belong at RISK!
Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.
 

We are looking for a Video Editor-a to join our team.

Responsibilities:
- Editing videos for TikTok, Reels, Shorts, X, and YouTube (short-form and long-form); 
- Producing highlight cuts, meme edits, reaction clips, sports-focused edits, and other dynamic content;
- Applying advanced editing techniques: fast cuts, transitions, sound design, motion accents, AI/CGI elements when needed;
- Building content from various sources: raw footage, sponsor materials, UGC, AI-generated assets;
- Maintaining a high posting pace and delivering edits with fast turnaround;
- Optimizing videos for platform algorithms to maximize reach, engagement, and retention;
- Collaborating with design and creative teams to align on concepts, formats, and style;
- Contributing ideas and testing new video formats, styles, and experimental approaches.
 

Requirements:
- 2+ years of experience in video editing, preferably with social media content;
- Strong proficiency with major editing tools (Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve, or similar);
- Understanding of current trends across TikTok, Reels, YouTube, and X;
- Ability to work confidently with both short-form and long-form content;
- Strong sense of timing, rhythm, sound design, transitions, and pacing;
- Skills in animation or motion graphics are a plus;
- Creativity, willingness to experiment, and the ability to enhance content quality;
- Experience handling large amounts of footage and working at high production speed;
- Basic understanding of AI tools for video – a plus.
 

Our Benefit Cafeteria is Packed with Goodies:
- Children Allowance
- Mental Health Support
- Sport Activities
- Language Courses
- Automotive Services
- Veterinary Services
- Home Office Setup Assistance
- Dental Services
- Books and Stationery
- Training Compensation
- And yes, even Massage!

 Softsich is a young, ambitious, and fast-growing company creating innovative digital products.
We’re looking for a CRM Specialist who can combine analytics, creativity, and a systematic approach to user engagement at Softsich.
 

Your key responsibilities will include:

 – Launch promo campaigns, tournaments, and seasonal events.
 – Organize raffles and engagement activities to retain and re-activate users.
 – Analyze the performance of campaigns and promotions.
 – Develop promotion mechanics and prepare technical requirements for developers.
 – Communicate with users via email, SMS, messengers, push notifications, and social media.
 – Set up trigger-based and automated communication flows.
 – Brief and coordinate design, copywriting, and analytics teams.
 – Conduct market and competitor analysis.

It’s a match if you have:

 – 1+ year of experience in CRM marketing.
 – English proficiency at the Intermediate level.
 – Experience working with email/SMS/Web-push channels.
 – Ability to create segments and automation flows.
 – Understanding of HTML/CSS for editing email templates.
 – Ability to work with analytical reports.

What we offer:

 – Flexible schedule and the choice to work remotely or from our offices in Kyiv or Warsaw.
– 24 paid vacation days, sick leave, and medical insurance (in Ukraine; other countries in progress).
 – A friendly team where it’s easy to ask questions, learn, and be yourself.
 – Coverage of expenses for professional events.
 – Birthday greetings, team buildings, and plenty of real teamwork.
 – Zero support or cooperation with the aggressor country or any related businesses.
 

If this approach resonates with you — feel free to apply 🚀

Job Description

- Experience as a tech lead for a team of 7-10 engineers

- Experience with Swift is a must. Experience with Flutter/Android is highly beneficial

- Experience with SmartWatch and CarPlay development is highly beneficial

- Experience with REST

- Experience with BLE (for SmartWatch)

- Sens of good design/ui, understanding Apple design guidelines

Job Responsibilities

- Working with Architect, BA, UI/UX to draft and groom project requirements

- Working with Architect and developers both internally and on the client side to confirm technical requirements

- Set up development process for mobile team, supervise and improve mobile development process for Swift and Flutter

- Code review, setting up peer code review process

- Participate and coordinate task development

- Meetings with clients to report on the progress, address issues and blockers

- Write code

Department/Project Description

The project is a big enterprise application with a back office and a mobile client. We're going to extend its functionality with SmartWatch (WatchOS) and CarPlay applications. You will be part of a cross-functional, cross-geo team of developers, test engineers, ui/ux designers, and architects who will create applications from scratch and integrate them with the back-office API.

We’re looking for an organised and proactive HR Assistant to support our HR and Employer Branding teams. This role focuses on providing operational support across various HR tasks, coordinating company merchandise and gifts, and assisting with onboarding and offboarding processes. If you’re detail-oriented, enjoy working with people, and feel comfortable handling multiple tasks at once, this role could be a great fit for you!

Key Responsibilities

HR Operations

Support onboarding and offboarding processes, including:

• Pre-onboarding activities: contacting newcomers and preparing everything for their first working day
• Preparing welcome packages 
• Meeting newcomers on their first day and organizing office visit tours
• Facilitating all required introductory meetings for newcomers
• Scheduling English placement tests 
• Providing all necessary access, registration in the IT loyalty club (issuance of a discount card), etc
• Support employees with various questions throughout their entire trial period 
• Preparing farewell gifts and supporting offboarding activities

Internal systems

• Maintaining accurate and up-to-date employee records
• Operational support in organising performance management meetings, gathering feedback

Merch & Gifting

• Organise company gifts for birthdays, work anniversaries, clients, and events
• Research new gift ideas, market prices
• Manage the budget for all merchandise
• Communicate with employees and suppliers to make sure everything is ordered, branded, and delivered on time
• Keep track of stock, update gift lists, and manage delivery details

Provide support with additional HR & Recruiting activities, such as internal communications, internal events, and other tasks within the department’s scope.

Requirements

• An understanding of HR functions in IT company
• A basic knowledge of how an IT company operates
• Strong organizational and communication skills
• Attention to detail and the ability to manage multiple tasks simultaneously
• Creative mindset and interest in employer branding or corporate culture initiatives
• Proficiency with Google Workspace (Docs, Sheets, Forms) and Slack
• English — Intermediate strong level or higher

Nice to Have

• Finished professional HR courses
• Experience working with vendors, managing small budgets, or running similar activities as described above
• Conversational Polish

Interview stages

1. Call with recruiter
2. Test Task
3. Interview with HR Director and HRBP

About the company:
We are an outsourcing company specializing in exceptional customer support services for clients worldwide.

We are seeking a dynamic and proactive Recruiter who excels in a fast-paced environment, has a passion for talent acquisition, and possesses a deep understanding of the customer support industry. If you are motivated and results-driven, join our team and play a key role in shaping our growth!

📍 Location: Lviv, Ukraine
🕐 Work type: Full-time, remote possible
🌐 Language: English — Upper-Intermediate (B2)
💼 Experience: 1-3 years in recruitment (preferably customer support/outsourcing)

✅ Requirements:

• Proven experience as a Recruiter in customer support or outsourcing
• Familiarity with mass recruitment and handling multiple positions simultaneously
• Excellent interpersonal and communication skills
• Strong organizational skills and ability to manage priorities
• Proficient with ATS, sourcing tools, job boards, and social media
• Understanding of customer support roles and required skills

• Proactive, adaptable, and solution-oriented

   

🎯 Responsibilities:

• Conduct end-to-end recruitment for customer support and other roles in Ukraine and abroad
• Collaborate with hiring managers to understand needs and create recruitment strategies
• Use multiple channels: job boards, social media, and networking to attract candidates
• Conduct initial screenings and interviews to assess candidates
• Coordinate interviews with managers and participate as needed
• Maintain ATS and candidate data accurately
• Build and maintain strong candidate relationships

• Work with HR to ensure a smooth onboarding

   

We offer:

✨ Remote work format — the comfort of working from anywhere;
📍 Opportunity to work from a comfortable office in the city center near Forum Lviv — once a week;
🕙 Balanced schedule: Monday to Friday, 10:00–18:00;
🌱 3-month probation period with full support from the team to help you quickly dive into the processes;
🏖 18 paid vacation days per year to rest and recharge;
🤒 15 paid sick leave days to cover unforeseen situations;
🤝 An open and friendly team where ideas and initiative are truly valued;
🚀 The opportunity to influence processes and suggest improvements that make work more comfortable and effective.

Hi!
We're excited to introduce you to Softsich! 
We are looking for an energetic and client-oriented VIP Support Manager who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service - this role is for you!

Key Responsibilities:

• Providing excellent customer service via online chat and email.
• Handling customer inquiries, including questions related to registration, bonuses, transactions, and other technical aspects.
• Supporting customers in resolving issues and conflict situations through effective communication and finding optimal solutions.
• Ensuring high-quality service in full compliance with internal procedures and service standards.
• Additionally motivating customers to make deposits and increasing brand retention.
   

Our Ideal Candidate Has:

• 1+ year of experience as a VIP / Customer Support Representative in the marketing industry.
• English level: Upper-intermediate+ 
• Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar.
• Understanding of the marketing industry - basic knowledge of game rules, bonus systems, technical features, and responsible gaming principles.
• Strong problem-solving skills - the ability to analyze situations and quickly find effective solutions for customer issues.
• Excellent communication and teamwork skills.
• A high sense of responsibility and the ability to thrive in a fast-paced environment.
   

What we offer:

• Flexible schedule and freedom to choose your work format: remote or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations -  in progress).
• A team where it’s easy to ask questions, learn, contribute, and be yourself.
• Coverage for professional events, training, and certifications.
• Team buildings, birthday gifts, and a community that truly cares.
• Zero business ties with the aggressor country - and we’re proud of that.
   

Send us your CV now to learn more!
 

A streaming platform is expanding its digital video ecosystem and launching a new suite of Connected TV (CTV) applications across Apple TV, Roku, Samsung Tizen, Google/Android TV, and Amazon Fire TV.
 

The goal is to deliver a modern, high-performance sports video experience with smooth playback, intuitive navigation, and seamless integration across Web, Mobile, and CTV devices. The backend powering these applications is built with Node.js, GraphQL, and MongoDB, and the roadmap includes both rebuilding existing apps and developing entirely new ones.

Responsibilities

• Develop, maintain, and optimize backend services using Node.js
• Collaborate with frontend and mobile/OTT teams to deliver high-quality streaming experiences
• Integrate and extend GraphQL APIs
• Contribute to our evolving backend architecture (Node.js + GraphQL + MongoDB)
• Participate in code reviews, planning, and technical discussions
   

Requirements

• 4+ years of experience with Node.js
• experience working with GraphQL
• Experience with MongoDB 
• Upper-Intermediate English level
• Highly motivated, energetic, proactive attitude

A streaming platform is expanding its digital video ecosystem and launching a new suite of Connected TV (CTV) applications across Apple TV, Roku, Samsung Tizen, Google/Android TV, and Amazon Fire TV.
 

The goal is to deliver a modern, high-performance sports video experience with smooth playback, intuitive navigation, and seamless integration across Web, Mobile, and CTV devices. As a Senior Roku Developer, you will lead development of a brand-new Roku application built on BrightScript/SceneGraph.

Responsibilities

• Lead development of a new Roku OTT application
• Build UI and video playback experiences using BrightScript + SceneGraph
• Integrate with our backend services (Node.js, GraphQL, MongoDB)
• Collaborate with cross-platform teams (React Web, React Native Mobile, Connected TV engineering)
• Ensure video performance, reliability, and smooth playback on Roku devices
   

Requirements

• 4+ years of professional Roku development (required)
• Experience with OTT video platforms (Apple TV, Tizen, Google TV, Fire TV) 

A streaming platform is expanding its digital video ecosystem and launching a new suite of Connected TV (CTV) applications.
 

The goal is to deliver a modern, high-performance sports video experience with smooth playback, intuitive navigation, and seamless integration across Web, Mobile, and CTV devices 

We are looking for a React Native Developer with significant OTT or Connected TV experience. You will help deliver cross-platform video applications for Apple TV, Tizen, Google/Android TV, and Fire TV.

Responsibilities

• Build and enhance OTT video applications using React Native
• Work closely with backend engineers to integrate GraphQL APIs
• Implement video playback, performance optimizations, and responsive UI
• Collaborate across React Web, Roku, and Connected TV teams
• Participate in architecture planning and code reviews
   

Requirements

• 4+ years of React Native development
• 2+ years of OTT / Connected TV experience** (AppleTV, Tizen/Samsung, Google TV, Fire TV)
• Upper-Intermediate level of English
• Fluent Ukrainian
• Energetic, motivated and proactive personality

Location: Remote (willing to work night shifts)
Time: 21:00 — 05:00
Languages: English — High Level is Must; Spanish, French, Hebrew — Advantage
 

A Field & Deployed Assets QA Technician ensures the stability, reliability, and efficiency of operational assets, internal systems, and field deployments through real-world testing, process optimization, and customer-driven feedback. This role focuses on operational excellence by proactively identifying inefficiencies, improving asset performance, and ensuring seamless integration across internal and field systems.

This role is ideal for those passionate about operational excellence, system efficiency, and real-world problem-solving to enhance field asset performance and internal processes.

• Be a first tier in responding to customer queries in a timely and accurate way via internal systems and according to team protocols
• Be responsible for communicating and aligning with the communication protocols in the internal channels to create visibility to all the organization about the customer issues
• Proactively identify platform status and its multifunctions and act for fast recovery or escalate to a higher level
• Help customers use specific features and train according to internal tutorials or delegate to higher levels
• Update our internal databases with information about technical issues and valuable discussions with customers
• Follow up with customers to ensure their technical problems are resolved
• Conduct remotely the on-site inspections and audits to verify the proper installation, calibration, and performance of deployed assets and internal systems.
• Drive operational excellence by identifying inefficiencies in workflows and implementing process improvements.

Roles & Responsibilities

• Use real-world failure metrics such as Mean Time Between Failures (MTBF) and Mean Time to Failure (MTTF) to assess reliability and optimize asset lifecycles.
• Gather and analyze customer feedback, service reports, and failure trends to improve system performance and user experience.
• Monitor and audit internal processes to ensure compliance with best practices, safety standards, and regulatory requirements.
• Utilize remote diagnostics and predictive maintenance to detect early signs of failure and reduce downtime.
• Collaborate with operations, IT, and field teams to troubleshoot and resolve issues efficiently.
• Document test results, quality issues, and corrective actions to drive continuous improvement in field deployments and internal operations.
• Technical background with knowledge in IT, system diagnostics, and hardware/software integration.
• Technical background in software coding, electronics, and/or mechanics is an advantage.
• Basic understanding of quality control, testing methods, and operational workflows.
• Familiarity with diagnostic tools, failure analysis, and process optimization techniques (training provided if
• needed).
• Strong problem-solving skills and attention to detail.
• Ability to work independently in field environments while collaborating with cross-functional teams.
• Prior experience in operations, internal systems, IT support, customer support, or equipment maintenance is a plus but not required.
• Experience in field operations, IT support, quality assurance, system maintenance, or process optimization is preferred.
• Knowledge of operational best practices, troubleshooting methodologies, and data-driven decision-making.
• Prior experience in customer support, deployed asset monitoring, or internal system management is beneficial.
• Exposure to predictive maintenance, performance tracking, and operational audits is a plus.
• 1 year of experience in field support, quality assurance, field service, IT support.
• Hands-on experience with testing, troubleshooting, or monitoring deployed assets and internal systems.
• Familiarity with failure analysis methods, data collection for performance tracking, and reporting quality issues.
• Experience working with cross-functional teams, including IT, engineering, and field operations.
• Previous exposure to customer-driven feedback loops and process optimization initiatives is advantageous.

Required Experience

• Experience with Zendesk, Freshdesk, ServiceNow, and/or Jira. Tools like Grafana, DataBricks, and/or HubSpot.
• Strong analytical and problem-solving skills to identify root causes of failures and inefficiencies.
• Ability to work in dynamic field environments, including travel to deployment sites as needed.
• Excellent communication and documentation skills for reporting findings and collaborating with cross-functional teams.
• Strong attention to detail and ability to follow structured quality assurance processes.
• Adaptability and a continuous improvement mindset to refine processes and enhance system performance.
• Ability to manage multiple tasks simultaneously while meeting deadlines and maintaining quality standards.
• Comfortable working with technical documentation, system logs, and performance data to drive operational insights.

General Requirements

 

• Strong analytical and problem-solving skills to identify root causes of failures and inefficiencies.
• Ability to work in dynamic field environments, including travel to deployment sites as needed.
• Excellent communication and documentation skills for reporting findings and collaborating with cross-functional teams.
• Strong attention to detail and ability to follow structured quality assurance processes.
• Adaptability and a continuous improvement mindset to refine processes and enhance system performance.
• Ability to manage multiple tasks simultaneously while meeting deadlines and maintaining quality standards.
• Comfortable working with technical documentation, system logs, and performance data to drive operational insights.