Jobs at Djinni

Akurateco is a cutting-edge white-label payment software provider, helping payment service providers, merchants, and financial institutions launch and scale their payment businesses fast, without the burden of complex development or infrastructure. 
We're looking for an experienced Outbound Lead Generation Specialist to build and manage scalable LinkedIn and email outreach campaigns in the FinTech and payments industry.
This role requires more than operating outreach tools. We are looking for someone who can independently identify target audiences, build and segment large lead databases, create outreach sequences, launch campaigns, analyze performance, and generate qualified sales conversations.

Key Responsibilities
 

• Manage outbound outreach across 8-10 LinkedIn accounts
• Build and maintain large, targeted prospect databases
• Identify relevant companies and decision-makers based on our ICP
• Create audience segments using industry, geography, company size, job title, technology, and other relevant criteria
• Source leads through LinkedIn Sales Navigator, Apollo, Clay, and other platforms
• Enrich, verify, clean, and deduplicate lead data
• Create and optimize multistep LinkedIn and email outreach sequences
• Write and test messaging, value propositions, follow-ups, and personalization approaches
• Launch, monitor, and optimize LinkedIn and cold email campaigns
• Set up, warm up, and safely operate LinkedIn accounts
• Manage proxies and troubleshoot account-related issues
• Track conversations, follow-ups, and lead statuses in HubSpot
• Analyze campaign performance and improve targeting, messaging, and conversion rates
• Hand over qualified opportunities to the sales team with complete context
• Test new tools, data sources, audiences, and outbound strategies

Requirements

• 2-3+ years of hands-on experience in outbound lead generation, SDR, or a similar role
• Proven experience independently building and launching outbound campaigns
• Strong experience with LinkedIn outreach across multiple accounts
• Experience working with large prospect databases and high-volume outreach
• Strong understanding of ICP development, audience segmentation, and lead research
• Ability to create effective LinkedIn and email sequences from scratch
• Practical experience with cold email outreach, including list preparation, verification, campaign setup, and deliverability basics
• Experience with LinkedIn Sales Navigator and tools such as LinkedHelper, Dripify, Expandi, HeyReach, Lemlist, or similar platforms
• Experience with Apollo, Clay, or other lead sourcing and enrichment tools
• Experience working with CRM systems, preferably HubSpot
• Good written and spoken English, at least B2 level
• Strong analytical skills and attention to detail
• Ability to work independently, prioritize tasks, and take ownership of results

Nice to Have

• Experience in FinTech, payments, banking, PSPs, acquiring, or payment orchestration
• Experience with outbound automation and workflow optimization
• Understanding of email deliverability, domain setup, inbox warm-up, and sender reputation
• Experience using AI tools for lead research, personalization, or campaign optimization

What we offer:

• Competitive compensation depending on experience and skills;
• Remote-first work environment with flexible working hours;
• 20 paid vacation days annually for rest and recharge;
• 10 days of sick leave, available as needed;
• Corporate English and Spanish classes.

Responsibilities:

Carrying out segmentation of the database and implementing remarketing strategies;

Compose and plan email newsletter campaigns;

Customers retention;

Ensuring all email campaigns comply with current email best practice in the industry;

Communication about promo events;

Promo plan preparation;

Preparing a technical task to designer and copywriter;

A/B Testing on various email campaigns to establish the most effective;

Tracking and reporting on email campaigns in order to guide improvements;

Analysis of current email marketing campaigns and making recommendations for improvement;

Analysis and monitoring of the main KPIs and CRM actions;

Creation of and execution of customer engagement/acquisition strategies in line with the company’s; marketing and financial objectives.
 

Requirements:

Customer-first mindset;

Analytical and strategic thinking skills;

Data-driven approach;

Knowledge of different CRM systems and experience in setting up the trial, and onboarding processes using them (Customer.io, Optimove, Xtreme push);

Engagement;

Prior experience in retention roles (1+ years);

Experience and knowledge working with main KPIs such as Churn Rate, Retention Rate, GGR, NGR;

Knowledge of analytical tools, including Google Analytics. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;

Excellent written communication and copywriting skills in English;

Work experience with chatbots and AI would be highly appreciated;

Responsibility for running end-to-end projects as required.

Description
 

Reyo Media Cyprus builds web games and related web products. We are looking for a Manual QA Engineer who can test those products and also run the automated suites we already have.

Requirements
 

• 2+ years as a QA Engineer, mainly manual testing of web products. Games experience is a plus.
• Experience with test documentation (checklists, test cases, bug reports).
• Understanding of client–server applications and the software development lifecycle.
• Comfortable using browser DevTools (console, network) and following a simple command-line / Docker runbook.

Responsibilities
 

• Test web games and company web products (desktop and mobile): functional, UI/UX, regression, exploratory.
• Write and execute test cases and checklists.
• Log bugs, investigate the cause, and verify fixes.
• Work with developers, designers, and product on releases.
• Run existing automated tests from a written guide and report the results. You do not need to write automation.

Nice to have
 

• Experience running Playwright, Cypress, or similar.
• Game, localisation, or live-product testing.

Working conditions
 

• A young and driven team of professionals who value innovation and results.
• People-centric culture that fosters collaboration, growth, and open communication.
• L&D support to continually replenish your knowledge (paid professional training & e-learning courses).
• Flexible work schedule and a focus on results over hours logged—no time-tracking required.

We are helping our partners at Risklick, a Swiss tech company working in the pharmaceutical and clinical research field, to find a Full-Stack Developer for their product team.

Their main product, Protocol AI, is an AI-powered platform for working with clinical trial protocols and related documentation.
 

Responsibilities:

• Developing new features and improving existing functionality.
• Working on both backend and frontend parts of the product.
• Designing and implementing new modules and integrations.
• Working with databases and optimizing existing application logic.
• Participating in technical and architectural discussions.
• Working with documents and structured data.
• Collaborating with the product and engineering team in English.
   

Requirements:

• 5+ years of commercial development experience.
• Strong experience with TypeScript and Node.js.
• Hands-on experience with Next.js and React.
• Experience with Prisma and PostgreSQL.
• Strong backend background and understanding of application architecture.
• Experience with full-stack product development.
• Good English for daily communication and technical discussions.
• Ability to work independently and take ownership of your tasks.

A candidate who started as a Backend Developer and later moved into full-stack development would be a particularly good fit.
 

Nice to have:

• Experience in Pharma, MedTech, HealthTech, or clinical research.
• Experience with document-heavy products or document processing.
• Experience with AI development tools.
   

What we offer:

• Fully remote, full-time cooperation.
• Working hours: 10:00–18:30 Kyiv time.
• No time trackers.
• Jira and Slack for day-to-day work.
• Claude Code as part of the development workflow.
• English-speaking work environment.
• Compensation discussed in gross.

About Yanarchy

Yanarchy is a Los Angeles–based talent management agency working with media creators and digital talents as scalable businesses.

We combine content systems, creator operations, and audience growth to build sustainable creator businesses and scalable media workflows.

Our content production model is built around speed, adaptability, and platform-native execution across social and creator ecosystems.

The Role

We are looking for a Junior Video Editor / Content Creator to support high-volume short-form and AI-assisted content production.

This is a hybrid creative + execution role designed for someone who enjoys working across different content tasks and is comfortable balancing both editing and process-driven production work.

The role goes beyond traditional video editing.

Alongside editing Reels and short-form videos, you will also work with AI-generated visuals, basic sound design, and AI-content assembly workflows.

This is not a highly cinematic or perfection-focused editing position.

We are looking for someone practical, fast, adaptable, and comfortable working inside structured production systems with a mix of creative and operational tasks.

What You Will Do

Short-Form Video Editing

Edit short-form content for:

• Instagram Reels
• TikTok
• YouTube Shorts

using archive footage, materials, BTS content, and creator assets.

Content Repurposing

Transform existing footage into platform-native short-form content while maintaining creator identity and audience relevance.

AI Video Assembly

Work with partner-provided AI-generated clips and assemble them into publish-ready short-form videos.

Typical tasks include:

• combining short AI clips into Reels
• adding pacing and structure

• applying music and simple editing logic.

   

AI Video Sound Design

Add sound effects and basic audio layers to AI-generated videos that arrive without sound.

This includes:

• ambient sounds
• reactions
• environmental audio
• simple music placement

The goal is not advanced cinematic sound design, but creating publish-ready content.

AI Image Creation

Generate static AI visuals based on internal requests and content needs.

No advanced prior experience is required — training and workflows will be provided.

Template-Based Editing

Work within predefined editing structures, references, and production workflows to maintain speed and consistency.

File & Asset Management

Organize project files, exports, and production assets in a structured and reliable way.

Candidate Expectations

• 1+ years of experience in video editing or content production
• Confident use of CapCut or DaVinci Resolve
• Understanding of TikTok / Reels / Shorts pacing and formats
• Ability to edit quickly and maintain stable output quality
• Comfortable working with both creative and repetitive workflows
• Ability to follow briefs, references, and feedback
• Strong organizational skills and deadline discipline
• English level B1+ for understanding briefs and communication
• Positive attitude toward learning new production workflows and AI-related tasks

Nice to Have

• Experience editing creator or social media content
• Experience with subtitles and hook-driven editing
• Basic understanding of AI content workflows
• Familiarity with platform trends and short-form storytelling

• Experience working with large volumes of content

   

What We Offer

• Fully remote work
• Clear workflows and structured briefs
• Exposure to creator economy and AI-assisted content systems
• Opportunity to grow across content production and creative operations
• Fast-moving team with varied and dynamic work
• Paid vacation, sick leave, and personal days off

UI/UX Designer (StartUp Mobile App)
We’re looking for a UI/UX Designer who can create clean, modern, and intuitive interfaces for web and mobile products in the spicy content industry.
This is a product-focused role where you’ll work closely with developers and stakeholders to improve user experience, increase engagement, and design scalable design systems.

Tools
Design
 

• Figma
• FigJam
• Auto Layout
• Components & Variants
• Design Systems
• Interactive Prototypes

Collaboration
 

• Jira
• Notion
• Slack

Responsibilities
 

• Design user flows, wireframes, and high-fidelity UI
• Create intuitive and visually appealing web and mobile interfaces
• Build and maintain scalable design systems
• Design dashboards, onboarding flows, subscription screens, and user journeys
• Collaborate closely with developers to ensure accurate implementation
• Improve UX through research, testing, and iteration
• Create responsive layouts for multiple screen sizes
• Maintain consistency across all product experiences

Requirements
 

• Strong experience with Figma
• Solid understanding of UX principles and interaction design
• Experience designing modern SaaS or consumer products
• Ability to create clean, pixel-perfect interfaces
• Strong understanding of typography, spacing, color, and visual hierarchy
• Experience working with design systems and reusable components
• Ability to communicate design decisions clearly
• Portfolio demonstrating both UX thinking and polished UI work

Nice to Have
 

• Experience designing subscription-based products
• Experience with spicy/adult content platforms or creator economy products
• Motion design and micro-interactions
• Experience with usability testing
• Basic knowledge of frontend technologies
• Experience collaborating in agile product teams

About the Product
You’ll be working on a modern platform in the spicy content industry focused on creator experiences, subscriptions, premium content, messaging, and user engagement.
The work involves designing features such as creator profiles, content feeds, chat interfaces, subscription flows, payments, analytics dashboards, and mobile experiences while maintaining a premium, high-quality visual experience.

Project Description:

You will join a Regulatory Reporting Platform within a large US investment bank. The platform is responsible for collecting, processing, and transforming large volumes of data from multiple internal systems to produce regulatory reports for 240 jurisdictions worldwide. In total, the platform supports around 10,000 reports across a wide range of regulatory, compliance, financial, and risk reporting areas.
This is a large-scale, business-critical data platform operating in a highly regulated environment, where data accuracy, quality, traceability, and timely delivery are essential. The team works on building and enhancing data pipelines, implementing reporting logic, ensuring data validation and reconciliation, and supporting the generation of complex regulatory outputs.
The project is delivered by a global distributed team with colleagues located in Ukraine, Poland, and the US, offering close collaboration with engineers, analysts, and business stakeholders across multiple regions.

Responsibilities:

- Design, develop, and maintain solutions for a large-scale Regulatory Reporting Platform
- Build and enhance data processing pipelines using Java and Apache Spark
- Implement scalable logic for data ingestion, transformation, aggregation, and enrichment from multiple internal data sources
- Develop and optimize batch processing jobs to support the generation of regulatory reports across multiple jurisdictions
- Ensure high standards of data quality, validation, reconciliation, and consistency throughout the reporting lifecycle
- Translate business and regulatory requirements into robust technical solutions
- Collaborate with business analysts, QA engineers, and cross-functional teams to deliver reporting functionality
- Investigate and resolve data and application issues in development, test, and production environments
- Improve application performance, scalability, and reliability for high-volume data processing workloads
- Contribute to the design and implementation of reusable components and engineering best practices
- Participate in code reviews, testing, and release activities to ensure high-quality deliverables
- Work closely with distributed teams across Ukraine, Poland, and the US in an agile delivery model
- Support continuous improvement of the platform, including monitoring, troubleshooting, and operational stability

Mandatory Skills:

- 6+ years of commercial experience with Java
- Experience in designing and developing scalable, high-performance backend applications
- Good knowledge of SQL and working with large datasets from multiple data sources
- Strong problem-solving skills and ability to work effectively in a global distributed team

Nice-to-Have Skills Description:

- Spark and Hadoop knowledge
- Experience in financial services, investment banking, or regulatory reporting projects
- Familiarity with data quality, reconciliation, and control frameworks
- Experience working with large-scale enterprise data platforms
- Knowledge of cloud environments and modern data platform architectures
- Understanding of CI/CD practices and automated deployment pipelines
- Experience working in Agile / Scrum teams within a distributed global setup

Recruitment process:

1. CV Review — the project team reviews your experience and its relevance to the position.
2. Coderbyte Test — an online coding assessment.
3. Technical Interview — a technical discussion with our interviewer.
4. Project Management Interview (PMI) — a discussion about your experience, communication, and project fit.
5. Karat Interview — the first technical interview with the client.
6. Client Interview — the final interview with the client’s project team.

Requirements:

• Knowledge QA methodologies;

• Understanding of software development life cycle and process for quality assurance;

• Strong analytical and troubleshooting skills;

• Team player, attentive to details, self motivated.

Will be a plus:

• Experience with desktop app functional testing;

• Knowledge of JavaScript basics.

We Offer:

A flexible remote work arrangement empowering you to unleash your creativity from anywhere.

Mentorship and guidance from seasoned professionals.

Opportunity to contribute to diverse projects.

Take ownership of your tasks and manage your work in a way that suits you best.

Please send your CV in English!

Sales & Partnerships Manager

Remote / Hybrid | Full-time | English C1+

About AWERTI

AWERTI is a Ukrainian product data company building analytics solutions for the global streaming, esports, sports, and advertising markets.

Our products - Esports Charts, Streams Charts, Chess Watch, and DoHuya - help businesses, media, brands, investors, teams, and publishers turn streaming and creator data into actionable insights.

Our datasets cover 50M+ channels and 25+ major streaming platforms worldwide.

About the role

We’re looking for a Sales & Partnerships Manager to help us grow our global customer base and expand into new markets.

You’ll own the sales process from finding potential customers to closing deals and building long-term partnerships. This is a hands-on role with a high level of autonomy and direct impact on revenue.

What you’ll do

• Find and research potential B2B customers and partners in international markets
• Build and manage your own sales pipeline
• Actively engage with potential clients and maintain contact with decision-makers
• Discover customer needs and present relevant AWERTI solutions
• Lead sales calls, presentations, negotiations, and follow-ups
• Develop long-term relationships with clients and partners
• Explore new markets and customer segments
• Work with CRM and sales automation tools
• Use AI and modern tools to make prospecting and sales more efficient

What we’re looking for

• Experience in B2B sales, Business Development, or Partnerships
• Strong communication and negotiation skills
• Experience managing a sales cycle from first contact to deal
• Ability to work independently and own your pipeline
• Customer-oriented and proactive mindset
• English C1+
• Experience with international clients is a strong plus
• SaaS, data, analytics, tech, media, esports, gaming, sports, or creator economy experience is a plus

What we offer

• Global B2B product and international clients
• Remote, hybrid, or office work
• High level of autonomy and influence on the sales function
• Minimal bureaucracy and a fast-moving environment
• 21 working days of paid vacation
• Professional development, sports & health budget
• Monday–Friday, 11:00–20:00

Ready to build with us?

Send us your CV and a short cover letter in English.

We’re looking for someone who doesn’t just wait for leads - someone who finds opportunities and turns them into business.

Keep IT operations seamless. Build structure. Drive automation.Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced ITSM Engineer / System Administrator who’s ready to take ownership of our internal SaaS ecosystem, cloud services, and corporate network infrastructure.
This role is about building reliable internal IT processes, supporting cloud environments, managing access lifecycle, and driving automation across tools like Google Workspace, Atlassian, and Slack. If you enjoy bringing structure to IT operations and continuously improving systems — let’s talk.

Your key responsibilities will include:

– Managing user lifecycle and access control across corporate systems.
– Handling requests and incidents via HelpDesk.
– Providing remote technical support (AnyDesk, TeamViewer, etc.).
– Administering Google Workspace, Atlassian, Slack (configuration, integrations, automations).
– Supporting and managing cloud environments (AWS, GCP, DO).
– Supporting VPNs, firewalls, Wi-Fi networks, VLANs, routing.
– Managing DNS zones, domain configuration, SSL, and related troubleshooting.
– Configuring and monitoring networking devices (routers, switches, access points).
– Enforcing IT security best practices (least privilege, MFA, access audits).
– Maintaining inventory of IT hardware, services, subscriptions, and licenses.
– Building automations and integrations between internal services.
– Continuously improving IT operations processes.

It’s a match if you have:

– 2+ years of experience as an IT Administrator / ITSM Engineer / System Administrator.
– Strong knowledge of Google Workspace, Slack, and Atlassian administration.
– Experience with Jira Service Management (JSM) and remote support tools.
– Basic administration experience with AWS/GCP/DO.
– Solid understanding of networking: VPN, Firewalls, Wi-Fi, DNS management, VLAN, routing.
– Experience with asset management, licenses, and procurement processes.

Nice to have:
– Experience with automation in Slack and scripting (Bash/Python).
– Experience with MDM solutions.
– Experience with VDI solutions.
– Understanding of ISO27001 / SOC2 requirements.

What we offer:– Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
Let’s build stable, secure, and scalable IT infrastructure together.


 Send over your CV now — we’d love to get to know you better!

JustMarkets is looking for an experienced Head of Infrastructure to lead our engineering operations and maintain a highly loaded, globally distributed trading infrastructure. In this role, you will be solving complex architectural challenges within our hybrid platform, bridging our on-premise trading core (Windows, MetaTrader) with an evolving Linux and Cloud-native ecosystem. You will drive infrastructure automation, as well as lead, mentor, and scale a team of highly skilled engineers.
 

Responsibilities

• Manage team capacity, resource allocation, and establish effective 24/7 on-call rotation processes for incident response.
• Take ownership of the infrastructure budget (FinOps), optimizing cloud costs across AWS, Azure, and Alibaba
• Lead, mentor, and scale a team of DevOps and Site Reliability Engineers
• Define the hiring strategy, interview candidates, and scale the infrastructure team as the business grows.
• Set up, maintain, and ensure the high availability of the global trading infrastructure.
• Guide the architectural vision of our hybrid infrastructure, balancing established on-premise trading cores with scalable Cloud-Native environments.
• Build and maintain comprehensive platform solutions tailored for our software development teams
• Drive the automation of infrastructure using Infrastructure-as-Code (Terraform, Ansible) and build robust CI/CD pipelines.
• Implement and maintain enterprise-level network information security, including DDoS mitigation and infrastructure hardening.
• Collaborate closely with Engineering teams, Product Owners, and C-level stakeholders to align infrastructure roadmaps with business goals.

• Draw up documentation, disaster recovery plans, and instructions for infrastructure operations.

   

Requirements

• 8+ years of hands-on experience in DevOps, System Administration, or Infrastructure Engineering in high-load environments.
• 3+ years of proven experience in a leadership role (managing teams of 20+ engineers).
• Solid experience with Cloud platforms (AWS, Azure, or Alibaba Cloud) and understanding of global network routing.
• Extensive knowledge and hands-on experience with IaC (Terraform, Ansible) and managing CI/CD pipelines.
• Knowledge of containerization and orchestration (Docker, Kubernetes) and a desire to drive Cloud-Native transformation.
• Strong background in network information security and implementing monitoring tools (e.g., Prometheus, Grafana, Datadog).
• Solid experience in administrating relational databases (MySQL).

• English level: Upper-Intermediate or higher (crucial for stakeholder management and technical documentation).

   

Will be a plus

• Experience in the FinTech, CFD domain, or High-Frequency Trading.
• Experience managing and scaling MetaTrader (MT4/MT5) server environments.
• Expertise in configuring and managing Windows Server environments and proficiency in PowerShell scripting.
• Proficiency in one or more programming languages
• Experience with PostgreSQL databases.

• Experience working with enterprise network architectures (BGP, bare-metal servers) and geo-distributed latency optimization.

   

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

We are growing and are looking for an experienced and proactive Content Manager who will serve as a key link between clients and contractors, help establish effective processes, and contribute to the product’s development as we scale up.

Requirements:
- 2+ years of relevant experience as a Content Manager;
- Experience working with a CMS / admin panels;
- Understanding of the principles of high-converting landing pages and banners;
- Understanding of the structure and logic of CRM communications (email, push, SMS): which blocks an email is built from, how to spec text and design;
- Ability to set clear tasks for copywriters, designers and translators and work with briefs;
- English B1+ (Intermediate) — for localization and working across different geos;
- Ability to handle large volumes of information in a multitasking mode, with strong attention to detail.

Will be plus:
- Experience with CRM flows and channels (email, push, SMS, WhatsApp, Telegram);
- Experience localizing content for different geos;
- Experience preparing content for new geo and product launches;
- Familiarity with task managers (Asana);
- Understanding of web marketing and a desire to grow in it.

Responsibilities:
1. Content task management & segmentation:
- Receive and segment content creation tasks: CRM, banners, landing pages, communications, SMM and more;
- Distribute tasks between copywriters, designers and translators, set clear briefs and specs;
- Plan the structure and logic of materials, accept deliverables and check them against the brief, localization and promo requirements;
- Act as the link between CRM / SMM / product / marketing and design.

2. CRM & communication flow updates:
- Update and rework CRM flows, plan the structure of emails and the logic of communications (which blocks an email is built from, how to spec text and design);
- Prepare and refine copy for Email, Push, SMS, WhatsApp, Telegram and other channels;
- Adapt communications to segments and scenarios, respecting each channel's length and format constraints;
- Prepare content for reactivation and promo campaigns, bonuses and offers.

3. Admin panel / CMS work:
- Upload, update and publish content on the site via the admin panel / CMS: banners, promos, bonus pages, texts;
- Keep visual and text content up to date; verify the accuracy of information, promo terms and correct display;
- Check the correctness of content published on the product;
- Prepare content for new geo launches, currency setup and localization; sync content across the site, bonuses and CRM.

4. Initiatives to improve product, design and brand communications:
- Monitor content and user journeys on the site, spot issues in UX texts and communications, create tasks and see them through to update;
- Analyze competitor and market content;
- Propose and implement improvements, new formats and content mechanics;
- Contribute to optimizing publishing processes and cross-team collaboration; document processes and create templates and checklists.

What are the conditions and bonuses?
☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

We are hiring for a fast-growing online casino product focused on the Mexican market.

The company is scaling its operations and strengthening the entire player experience — from 24/7 Customer Support to personalized VIP management. This is a dynamic environment with a high level of ownership and the opportunity to directly influence key processes and business results.

ABOUT THE ROLE

We are looking for an experienced Head of VIP & Support to take ownership of both VIP and Customer Support functions.

You will lead a team of 8–12 people, growing to around 20, and own the entire post-registration player journey — from the first Support interaction to long-term VIP management.

The role reports directly to the CEO.

WHAT YOU WILL DO

• Lead and develop VIP and Customer Support teams
• Own VIP segmentation, portfolios, bonus policy, retention, and reactivation
• Manage VIP performance: NGR, LTV, churn, and bonus cost
• Oversee 24/7 Support operations, shifts, SLA, service quality, and escalations
• Build an effective Support → VIP handover process
• Manage Support KPIs including FRT, CSAT, resolution time, and repeat contacts
• Handle critical VIP, payment, KYC, and player escalation cases
• Own QA, onboarding, and communication standards
• Hire and scale the team as the business grows
• Collaborate with Product, Payments, CRM, and Compliance teams

WHAT WE ARE LOOKING FOR

• 2+ years of experience in iGaming
• 1.5+ years leading a VIP, Retention, or Customer Support team
• Strong understanding of both VIP and Support operations
• Understanding of NGR, GGR, LTV, bonus cost, retention, and reactivation
• Experience with 24/7 Support, shift planning, and SLA
• Knowledge of KYC/AML and payment processes
• Experience with CRM and performance reporting
• English C1
• Spanish B1+ will be a plus
• Strong ownership and ability to handle critical situations

WILL BE A PLUS

• Mexico/LATAM iGaming experience
• Knowledge of SPEI and OXXO
• Experience building or restructuring VIP/Support operations
• Hands-on VIP portfolio management

WHY JOIN

• Fully remote
• Working hours: 10:00–19:00 Kyiv time, 5/2
• Competitive compensation based on experience
• Direct reporting to the CEO
• High level of ownership and influence
• Opportunity to shape both VIP and Support functions
• Growing team and direct impact on retention and revenue

Vreal Soft is a Ukrainian IT company developing mobile applications and websites. We have been working successfully for more than 7 years on the market of the States and Israel. The head office is located in Cherkasy, but we are constantly developing and expanding the horizons of cooperation to other cities, currently we have opened a branch in Dnipro.

The best interns are able to finish before the ending date of internship and start to work as “Junior MS Dynamics Developer”. Program is oriented for both professional experienced candidates and those who just have started their careers.

Requirements:

-Experience with .NET framework/.NET Core

-Knowledge of C# development, including areas: multithreading, interfaces, dependency injection.

Would be great to know:

-Experience with ASP.NET Core and ASP.NET Core MVC

-Knowledge of Azure basic services.

-Understanding REST API architecture.

-Experience with MS SQL

-Experience with the Entity Framework core.

-Ability to communicate well with process stakeholders and team members related to business requirements

-English Intermediate+ (written and spoken)

-Microsoft SharePoint, Microsoft Dynamics 365 services (Power Apps, Power Automate, Power BI, etc) will be a plus

What do we expect from you?

-Self-organization and independence at work

-Attention to detail

-Continuous learning

We offer:

-Competitive salary level;

-Financial growth

-Well-established internal communication in the company;

-Space for creativity and new perspectives;

-Continuous learning and the opportunity to develop their skills and competencies;

-Paid vacation and sick leave;

-Corporate English courses;

-Flexible work schedule;

-Interesting and driving tasks;

-And of course, a cool team and fun corporate parties.

If you feel that your skills meet these requirements, please send us your resume and cover letter for consideration. We look forward to your applications and are ready to welcome you to our team.

Elevate your career as an Odoo Project Manager/Business Analyst in our high-performing ERP division. You’ll work with a strong, ambitious team, lead end-to-end Odoo and AI solutions for established US enterprise clients, and build a high-profile international portfolio with full project ownership.

What you’ll actually be doing:

• Managing end-to-end delivery of Odoo ERP projects across implementation, go-live, and support stages
• Serving as the primary client contact, handling requirement alignment, scope management, and transparent expectation setting
• Controlling project budgets, scope creep, and change requests to ensure sustainable delivery
• Maintaining backlogs, timelines, and deliverables in JIRA and ClickUp
• Checking team hours, validating estimations against actuals, and preparing monthly billing reports
• Facilitating cross-functional alignment between Business Analysts, Developers, and Solution Architects
• Planning and coordinating go-live strategies and rollout readiness
• Incorporating proprietary AI automation tools and custom extensions into Odoo workflows

We’re looking for someone who:

• Has proven experience managing complex Odoo ERP implementations
• Demonstrates strong client management and solution-oriented problem-solving skills
• Combines Project Management with strong Business Analysis skills (ability to dive into business logic, workflow mapping, and solution design)
• Has hands-on experience with project budgeting, estimations, and JIRA/ClickUp
• Is willing and eligible for short-term business trips to the US for client meetings and on-site go-live phases
• Brings solid leadership skills focused on team alignment and clear stakeholder communication
• Actively uses AI tools in daily project management workflows
• Speaks English at an Advanced level

Sounds like a match? Drop us your CV, and let’s talk!