Jobs at Djinni

Hi!

We are Boosta — a holding tech company that creates, scales, and invests in digital businesses with global potential. Today, over 700 specialists from all around the world collaborate with us, and millions of users enjoy our products and services.

We are looking for a Data Engineer to join Boosta’s service team, which provides design, development, content, and IT infrastructure creation & support services for the holding’s projects.

Key facts about Webtech:

• 60+ skilled professionals;
• 300+ projects per year;
• diverse project portfolio.

As a Data Engineer, you will:

• Design, build, and maintain reliable ETL / ELT data pipelines.
• Ingest data from multiple internal and external sources (APIs, event-based systems).
• Ensure data freshness, availability, and pipeline reliability using orchestration tools (Airflow or similar).
• Implement automated data quality checks and monitor data consistency.
• Prepare clean, analytics-ready datasets for Analysts and Data Scientists.
• Work closely with both technical and non-technical stakeholders (Analytics, Product, Finance, Business) — a significant part of the role involves communication, alignment on requirements, data definitions, and explaining data limitations or inconsistencies.
• Maintain clear documentation and monitor data infrastructure costs.

We value specialists who:

• Advanced SQL.
• Python for data pipelines and integrations.
• Experience with modern cloud data warehouses.
• Hands-on experience with workflow orchestration tools (Airflow or similar).
• Experience with API-based data ingestion.
• Strong understanding of data quality, data reliability, and data delivery best practices.
• Experience with Git and basic containerization (e.g. Docker).

Nice to Have:

• Experience with affiliate, marketing, or performance data.
• Event-based or postback-driven data ingestion.
• Experience optimizing cloud data infrastructure costs.
• Experience with GCP.

Your journey with us:

• Step 1. Pre-screen.
• Step 2. Interview.
• Step 3. Test Task.
• Step 4. Second Interview.
• Step 5. Reference check.
• Step 6. Job Offer!

What you’ll get from working with us:

• Support for your career growth: compensation for external courses and conferences, access to our corporate library.
• Flexible schedule: you can start your working day anytime between 8:00–11:00 Kyiv time.
• Work location of your choice: Kyiv office, coworking in Lviv or Warsaw, or fully remote.
• 28 working days of paid vacation per year, up to 30 days of sick leave with medical confirmation, plus all state holidays.
• Care for your health: medical insurance and compensation for psychologist sessions.
• Social initiatives: Ukrainian Victory Support program and other important projects.
• Regular team-building activities, online or offline.

About the Role We are looking for a Middle AI/ML Engineer to join our AI team and contribute to the development of advanced machine learning models. You will be involved in building and optimizing AI models, ensuring scalability and efficiency in processing multilingual content and computer vision tasks.

Responsibilities

• Develop and optimize machine learning models for computer vision and AI translation.
• Assist in data preprocessing, labeling, and pipeline automation.
• Implement and deploy ML models in production environments.
• Monitor model performance and conduct regular fine-tuning.
• Work closely with senior engineers to improve AI workflows and deployment strategies.
• Document development progress and technical implementations.

Requirements

• 2+ years of experience in Machine Learning and Computer Vision.
• Strong programming skills in Python, PyTorch, and Weights & Biases.
• Familiarity with ML pipeline development and model deployment.
• Basic experience with databases (MongoDB, PostgreSQL) and messaging queues (Kafka).
• Knowledge of AWS cloud infrastructure is a plus.
• Ability to work independently within defined project scopes.

Senior Data Engineer

About the Company

Our company is a leading technology provider specializing in data-driven solutions that help businesses transform their operations and generate insights from complex datasets. We work with clients across various industries globally, building scalable and efficient data infrastructure that powers business intelligence and analytics.

Work Format

• 100% Remote Work
• Flexible schedule
• Opportunity to work from any location

Responsibilities

• Design, build, and maintain scalable data processing pipelines and ETL workflows
• Develop data models and implement data warehousing solutions
• Create and optimize database schemas and queries for performance
• Integrate diverse data sources and ensure data quality and consistency
• Implement and manage big data processing systems using modern technologies
• Collaborate with data scientists and analysts to understand data requirements and provide solutions
• Build data monitoring and validation systems to ensure data integrity
• Design and implement data governance practices and documentation
• Optimize data architecture for cost, reliability, and performance
• Participate in code reviews and mentor junior engineers

Requirements

Mandatory

• 5+ years of experience in data engineering roles
• Strong expertise in SQL and database design (SQL Server, PostgreSQL, MySQL)
• Proficiency in Python and data processing libraries (Pandas, NumPy)
• Experience with ETL tools and frameworks (Airflow, Informatica, Talend, etc.)
• Hands-on experience with big data technologies (Hadoop, Spark, Kafka)
• Knowledge of data warehousing concepts and technologies (Snowflake, Redshift, BigQuery)
• Experience with cloud platforms (AWS, Azure, or GCP) and their data services
• Understanding of data modeling techniques and best practices
• Experience with version control systems (Git) and CI/CD pipelines
• Strong problem-solving skills and attention to detail

Advantages

• Experience with real-time data processing and streaming architectures
• Knowledge of data visualization tools (Tableau, Power BI, Looker)
• Experience with NoSQL databases (MongoDB, Cassandra, Redis)
• Background in implementing data lakes and data mesh architectures
• Knowledge of ML/AI data pipelines and feature engineering
• Experience with infrastructure as code (Terraform, CloudFormation)
• Containerization and orchestration experience (Docker, Kubernetes)
• Experience with graph databases
• Open-source contributions to data engineering projects

Soft Skills

• Excellent communication and ability to explain complex technical concepts to non-technical stakeholders
• Strong collaboration skills for cross-functional teamwork
• Self-motivated with ability to work independently in a remote environment
• Analytical thinking and methodical approach to problem-solving
• Adaptability and eagerness to learn new technologies
• Proactive attitude toward identifying and addressing data issues

We Offer

• Competitive salary (based on experience and skills)
• Modern tech stack and opportunity to work with cutting-edge data technologies
• Clear career progression path
• Additional paid time off
• Regular virtual team-building activities
• Opportunity to work on challenging data projects across various industries

If you're passionate about building robust data systems and want to join a team that values innovation and engineering excellence, we'd love to hear from you. Please submit your resume with relevant experience and projects for consideration.

About the Role As a Senior AI/ML Engineer, you will lead the development and optimization of cutting-edge machine learning models, with a focus on computer vision and multilingual AI applications. Your expertise will be crucial in developing scalable, high-performance solutions that deliver instantaneous AI translations and content generation.

Responsibilities

• Lead the design, development, and deployment of end-to-end machine learning pipelines.
• Optimize and fine-tune computer vision models (e.g., OCR, object detection, video analysis, segmentation).
• Manage data labeling, curation, and preprocessing to ensure high-quality datasets.
• Deploy and maintain ML models in a production environment with real-time monitoring.
• Improve system performance through continuous feedback loops and A/B testing.
• Collaborate with software engineers, data scientists, and product teams to align AI innovations with business objectives.
• Mentor and guide junior engineers in best practices for ML development.

Requirements

• 5+ years of experience in Machine Learning and Computer Vision.
• Strong knowledge of Python, PyTorch, Weights & Biases, and Label-Studio.
• Proficiency in ML pipeline development, training and deployment of models.
• Experience working with databases (MongoDB, PostgreSQL, Elasticsearch) and messaging queues (Apache Kafka).
• Expertise in AWS cloud infrastructure and monitoring tools (ELK, Prometheus, Grafana).
• Ability to independently lead projects and make technical decisions.

GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

We’re looking for a Chief Product Officer who will execute the company’s product strategy. This role bridges strategy and execution—owning key Casino Turnkey Solution , scaling product processes, and ensuring teams consistently deliver customer-centric, high-impact products.

What you’ll drive:

Product Strategy & Leadership

• Define and execute the company’s product vision, roadmap, and long-term strategy.
• Translate business goals into clear product priorities and measurable outcomes.
• Lead strategic initiatives across multiple product lines or platforms.

Execution & Delivery

• Oversee product discovery and delivery across teams to ensure timely, high-quality releases.
• Drive data-informed decision-making using customer insights, analytics, and market research.
• Ensure strong product lifecycle management from ideation to sunset.

People & Organization

• Lead, mentor, and scale Product Managers and Head of Products.
• Establish best-in-class product processes, rituals, and governance.
• Foster a strong product culture focused on ownership, impact, and continuous improvement.

Stakeholder Management

• Partner with Engineering, Design, Marketing, Sales, and Operations leadership.
• Act as a key escalation point for product risks, trade-offs, and prioritization conflicts.
• Communicate product strategy and progress to executive leadership and stakeholders.

Operational Excellence

• Improve product planning, roadmap clarity, and execution predictability.

• Support budgeting, resource allocation, and product performance reviews.

   

What makes you a GR8 fit:

Must-have

• 5+ years of experience in Product Management, including senior leadership roles.
• Proven track record of delivering complex, scalable digital products.
• Experience managing and growing high-performing product teams.
• Strong strategic thinking combined with hands-on execution skills.
• Excellent stakeholder management and communication abilities.
• Deep understanding of Agile / Lean product development.
• Experience in B2B / B2C iGaming  Platform products.
• Ability for business trips or relocation to Cyprus.

Nice-to-have

• Prior experience working with executive leadership or board-level stakeholders.
• Background in data-driven product organizations.
• Experience scaling products in high-growth environments.

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

About the project:
We invite you to join our HR team at Geniusee, where people and business growth go hand in hand. As a Middle HR Manager, you will take ownership of HR processes, partner with managers and competency leads, and drive initiatives that shape employee experience across the company. This role is both strategic and hands-on — you will optimize processes, analyze HR data, and design initiatives that enhance engagement, wellbeing, and retention. Our HR team is dynamic, flexible, and focused on building an environment where employees thrive and business objectives are achieved.

Primarily looking at candidates from Kyiv.

What will help you succeed:

• 3+ years of experience in HR roles, preferably in IT.
• Good understanding of the employee lifecycle: pre-boarding, onboarding, adaptation, development, performance management, offboarding.
• Experience in employee relations and HR consultations for managers and employees.
• Practical experience with HR processes: onboarding checklists, documentation, HRIS administration, engagement surveys.
• Basic ability to work with HR data (attrition, eNPS, retention) and suggest improvements.
• Experience participating in corporate events, wellbeing, or L&D initiatives.
• Strong interpersonal and communication skills, proactive mindset.
• Upper-Intermediate level of English.
• Willingness to visit the Kyiv office 1–2 times per week.

What you will do:

• Support and improve all HR processes across the employee lifecycle.
• Conduct probation and performance reviews, and facilitate regular 1:1s.
• Partner with Delivery Managers and Competency Leads to address people-related challenges.
• Ensure smooth onboarding and offboarding processes, including data collection, account setup, equipment preparation, and reporting.
• Contribute to HR initiatives for engagement, wellbeing, and recognition; help track results through HR metrics.
• Support L&D programs, mentorship initiatives, and career development roadmaps.
• Drive internal communication and contribute to employer branding activities (DOU ranking, social media, culture projects).
• Contribute to HR process automation and system improvements.

What you will get:
Career growth & projects

• Competitive salary based on your skills and experience, and a benefits package.
• Regular performance appraisals to support your career development.
• Professional development support: online courses, certifications, and study compensation (including English courses).
• A modern tech stack across challenging, long-term projects.

Health & well-being

• Paid vacation (18 working days) and sick leave (15 days).
• VIP medical insurance or sports coverage.

Work environment & flexibility

• Remote work from anywhere in the world or in one of our offices in Kyiv, Lviv, or Warsaw.
• Coworking compensation.
• Necessary equipment to perform your work.

Culture & community

• A collaborative and open culture where contributions are recognized.
• Regular corporate online & offline activities.
• Geniusee Charity Fund, making a difference beyond tech.

About Us:

Time2Mobile is a tech-driven team focused on building flexible digital solutions for fintech, e-commerce, logistics, and beyond. We work with data at every stage — from collection to analytics — developing robust infrastructures that power smart, data-driven decisions.

We're currently looking for a Middle Data Engineer to join our team and help build and scale our data systems and pipelines.

Your Responsibilities:

• Design, develop, and maintain ETL/ELT data pipelines
• Work with cloud data platforms (AWS, GCP, or Azure)
• Build and maintain data warehouse/lakehouse solutions
• Collaborate closely with data analysts, data scientists, and backend engineers
• Ensure data quality, implement monitoring and logging
• Participate in architectural and technical decision-making

What We Expect:

• 2+ years of experience as a Data Engineer
• Strong knowledge of databases (SQL, PostgreSQL, BigQuery, etc.)
• Hands-on experience with orchestration tools (Airflow, Prefect, or similar)
• Proficiency in Python for data-related tasks
• Understanding of data warehouse/lakehouse architectures
• Familiarity with scalable data infrastructure best practices
• CI/CD experience is a plus
• English level: Intermediate or higher (for documentation and internal communication)

What We Offer:

• Fully remote position
• Flexible working hours
• Paid vacation
• Professional growth and development opportunities
• Projects involving modern tools and data stacks
• A supportive and skilled team environment

At Onlyplay, PR is not about press releases - it’s about meaning, clarity, and momentum. We’re looking for a PR / Communications Manager who will help shape how our games, ideas, and people are seen across the iGaming industry. This role works closely with the Brand Manager and touches everything from game launches and media to affiliates, community, and events. 

KEY RESPONSIBILITIES

• Own PR positioning for all game releases using a unified framework (hook, mechanic, USP, fairness, retention).
• Turn product and performance insights into clear PR narratives
• Plan and execute structured media presence (interviews, cases, data stories).
• Manage relationships with key industry media and platforms.
• Support affiliate and community initiatives with PR storytelling.
• Shape PR narratives around exhibitions, collaborations, and special projects.

Requirements

• 2-3 years in PR / Communications (B2B, iGaming, tech, or digital).
• Strong writing and storytelling skills in English
• Strategic mindset with hands-on execution
• Comfortable working with data, insights, and performance metrics
• Experience working with media and expert content
• Proactive, structured, and fast-moving

NICE TO HAVE

• iGaming / affiliate industry background
• Experience with product or performance marketing
• Understanding of TikTok / short-form content logic

WE OFFER:

• Opportunity to work from anywhere in the world (remote work)
• Work schedule: 10:00/11:00 — 19:00/20:00, Mon—Fri
• Chance to join a fast-growing team of professionals and contribute to a great product
• Stable and competitive salary (based on interview results)
• Paid vacation and sick leave
• Freedom to implement your ideas and creative input 
• Support for non-standard approaches, creativity, and initiative
• Flexibility in decision-making and no bureaucracy 

We will be happy to see you in our team! Send us your CV!l

We are seeking a highly proactive and business-driven Sales Manager to play a key role in expanding our client base. You will be responsible for opening new accounts, establishing relationships with prospective clients and driving initial engagement.

Responsibilities: 

• Identify, approach and engage new potential clients in the IT outsourcing sector.
• Manage the full early-stage sales cycle: outreach, qualification, discovery and handover to the technical team.
• Build and nurture long-term relationships with clients, primarily in the US market.
• Attend international conferences, networking events and industry meetups to build connections and generate business opportunities.
• Maintain a high level of activity across communication channels.
• Collaborate closely with internal teams to ensure alignment on client needs and service offerings.

Requirements:

• Proven experience in IT outsourcing or software development services sales.
• Proven track record of successfully onboarding new clients.
• Experience working with US clients.
• Excellent communication, negotiation and relationship-building skills.
• Ability to work independently, drive processes and deliver results.
• Advanced level of English (both written and spoken).
• Based in Europe and able to travel for conferences and client events.

Working conditions and benefits:

• Paid vacation, sick leave (without a sickness list).
• Official state holidays — 11 days considered public holidays.
• Professional growth while attending challenging projects, and the possibility of switching your role and mastering new technologies and skills with company support.
• Flexible working schedule: 8 hours per day, 40 hours per week.
• Personal Career Development Plan (CDP).
• Employee support program (Discount, Care, Health, Legal compensation).
• Paid external training, conferences, and professional certification that meet the company’s business goals.
• Internal workshops & seminars.
• Corporate library (Paper/E-books) and internal English classes.

Ready to join us? 🚀

Description

GlobalLogic is partnering with a US-based digital health company, whose mission is to connect people in social interactions for health conversations, build online health communities to support each other, and share knowledge about how to deal with the disease

About the client:

Our Client is a fast-paced digital healthcare company that creates a growing portfolio of online health communities for people with chronic conditions. The company’s mission is to improve patients’ quality of life by connecting them with each other, with caregivers, and healthcare industry partners, building beneficial social interactions and meaningful health conversations. 

About the project:
The core of the project is working with the data; the target is to redesign and enhance data-driven solutions. The team is responsible for expanding and optimizing the data flow and data pipeline architecture, modeling and analyzing data, interpreting trends or patterns in complex data sets, and translating them into product and marketing insights. If you are excited by the prospect of optimizing or even re-designing our data architecture to support our next generation of products and data initiatives, we would be thrilled to have you apply!

Requirements

● Strong Python skills

● Strong communication skills

● Strong working SQL knowledge and experience working with relational databases, query authoring (SQL), as well as working familiarity with a variety of databases

● A successful history of manipulating, processing, and extracting value from large disconnected datasets

● Experience building and optimizing data pipelines, architectures, and data sets

● Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement

● Strong analytic skills related to working with unstructured datasets

Technologies:

• Python
• AWS: SES, RDS (MySQL), EC2, ECS, VPC, etc
• Snowflake
• Docker
• dbt
• Airflow

Job Responsibilities

● Manage and optimize core data infrastructure

● Develop a custom data infrastructure not available off-the-shelf

● Build monitoring infrastructure to give visibility into the pipeline’s status

● Monitor all jobs for impact on cluster performance

● Run maintenance routines regularly

● Tune table schemas to minimize costs and maximize performance

● Building and maintaining custom ingestion pipelines

● Build non-SQL transformation pipelines

● Build processes supporting data transformation, data structures, metadata, dependency, and workload management

Core Systems: Atlassian Cloud (Jira, Confluence, Jira Service Management, Tempo) + Atlassian Access (SSO/SCIM)

We are looking for a senior, hands-on leader to own and evolve our internal business systems ecosystem. This role starts with Atlassian Cloud administration and architecture (Jira, Confluence, Jira Service Management, Tempo).

You will be the person who can assess the current state independently, redesign architecture where needed, eliminate process and configuration debt, introduce governance, and implement automation and integrations that reduce manual effort and improve reliability. Over time, you will help build the internal Business Systems / IT Ops function (processes, standards, roadmap, and potentially a small team).

Key responsibilities:

- Own and redesign Atlassian Cloud architecture

- Lead full-lifecycle administration of Jira, Confluence, Jira Service Management (JSM), and Tempo.

- Audit and redesign Jira architecture: project and global schemes, workflows, permission model, roles/groups, fields/screens, issue types, notifications, and overall maintainability.

- Identify and remove configuration/process debt: rationalize schemes, reduce duplication, standardize templates, improve performance and usability.

- Establish governance: change control, admin model, naming conventions, documentation standards, and audit readiness.

- Service management & internal support operating model:

Own and improve Jira Service Management setup

Portal structure, request types and forms available in the Help Center,

Permissions, notifications, queues (and SLAs if applicable)

Advanced troubleshooting for customer/agent portal issues

- Build a scalable support model for ~200 users:

Intake and triage process

Priority definitions, SLAs for internal requests

Runbooks and knowledge base

- Automation, APIs, and integrations

- Build and maintain advanced automations (Jira Automation + complementary tooling where needed).

Design and maintain integrations using REST APIs, webhooks, and middleware patterns.

Integrate Jira/Confluence/JSM with internal and external systems (including Salesforce where relevant).

Implement operational tooling via API: audits (access, permissions), bulk updates, data quality checks, and repeatable administrative operations.

- Identity & access (Atlassian Access / SSO)

Own Atlassian Access administration: SSO policies, user lifecycle, access governance, and coordination with identity provider (IdP).

Improve provisioning/deprovisioning flows (SCIM) and access audit practices.

- Reporting, BI collaboration, and insights

Collaborate with the BI function to ensure consistent definitions and reliable source data.

Enable actionable reporting for operational transparency: project/program health, capacity/utilization (where applicable), service desk performance, adoption metrics.

- Internal consulting, training, and documentation

Act as an internal consultant to multiple departments on process design and tooling optimization.

Provide user enablement: training, best practices, office hours, guidelines.

Own documentation for workflows, automations, integrations, and system usage.

Requirements (Must-have):

- 5+ years of experience in Business Systems / Enterprise Tools with proven end-to-end ownership (not ticket-only administration).

- Deep hands-on expertise with Atlassian Cloud: Jira + Confluence + Jira Service Management + Jira Product Discovery + Tempo.

- Strong architecture mindset: ability to design maintainable permission models, workflows, schemes, and governance at company scale.

- Proven experience building advanced automation and reducing manual operations through scalable solutions.

- Strong integration skills: REST APIs, authentication patterns, rate limits, error handling, monitoring/troubleshooting.

- Experience owning SSO/Identity lifecycle in practice

- Excellent troubleshooting, root-cause analysis, and stakeholder communication skills.

- Strong documentation discipline and ability to create operational runbooks.

Benefits:

- Competitive compensation package

- International work environment

- Flexible working schedule and the possibility to work remotely

- Annual performance bonus

- English classes

- Maternity/Paternity leave

We are looking for a Junior IT Support specialist at the Low Junior or Trainee level to work in our Dnipro office. This role is ideal for someone who wants to start a career in IT and gain practical experience in technical support and basic system administration.

You will work as part of the IT Support team and assist with daily user support tasks, equipment management, preparing devices for employees, and maintaining basic office IT infrastructure.

This is an entry-level position, so we are open to candidates without commercial experience. We value motivation, the ability to learn quickly, communication skills, and the desire to grow within the IT field.

English language requirement:
English level B1 – B2+

The candidate should be comfortable participating in calls with colleagues from other offices and able to understand basic technical communication in English.

Soft skills:

Personal qualities and communication skills are extremely important for this role. We are looking for someone who:

• has strong communication skills
• is open to learning and development
• can work effectively in a team
• is willing to help colleagues
• is result-oriented
• is responsible and attentive to detail

Basic technical knowledge:
The candidate should have a basic understanding of the following technologies and principles

• Windows operating systems
• macOS operating systems
• basic corporate IT systems principles
• basic networking principles
• user account management basics
• general computer hardware principles

Technologies and systems used in this role:

• Google Workspace
• Auth0
• Okta
• Slack
• Google Meet
• Gmail
• Zoom
• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• standard macOS applications
• standard Windows applications

Main responsibilities:

• preparing laptops and equipment for employees
• preparing devices for new employee onboarding
• technical onboarding of new employees
• technical offboarding of employees
• issuing and tracking peripheral devices
• processing internal IT support requests
• participating in IT equipment inventory processes
• supporting basic office IT infrastructure
• participating in calls with colleagues from other offices

Nice to have:

• experience with equipment inventory
• experience preparing hardware for deployment
• experience in IT Support or Helpdesk
• basic networking knowledge
• participation in internal process improvements
• understanding of IT Asset Management principles
• process documentation or process design skills
• participation in hardware procurement optimization
• experience evaluating hardware before decommissioning

Training approach:
We are ready to train candidates without commercial experience if they have a basic understanding of computers, networking, and hardware.

Our team already has structured onboarding and training processes that help new employees quickly adapt to their role. New team members usually start with simple tasks and gradually move on to more complex responsibilities as they learn the company infrastructure and internal processes.

Additional information:
This role is well suited for technical university students or early-career IT specialists who want to gain practical experience and grow in IT Support or System Administration.

Benefits:

• Competitive compensation package
• International work environment
• Flexible working schedule and possibility to work remotely
• Annual performance bonus
• English classes
• Maternity/Paternity leave

📌 Description
We are Gravira — an international online entertainment brand. Our mission is to deliver a smooth, exciting, and trustworthy experience for our players.
We are looking for a VIP Customer Care Manager who will provide high-quality support via chat, email, and phone calls. 

✅ Requirements

• Excellent written and spoken English (other languages will be a huge plus).
• Strong communication and interpersonal skills.
• Ability to stay empathetic and professional in challenging situations.
• Experience in phone-based communication and sales.
• High emotional intelligence, ability to quickly build rapport with clients.
• Good computer literacy and fast typing skills.
• Previous experience in customer support, sales, or account management (preferably in iGaming, fintech, or similar industries).
   

🛠 Responsibilities

• Handle incoming player inquiries via chat, email, and phone calls.
• Processing cases (FailDep, BigWin, etc.) by making outbound calls.
• Provide clear, empathetic, and brand-aligned communication.
• Follow escalation protocols for complex or sensitive cases.
• Document cases in CRM and update the knowledge base when necessary.
• Collaborate with QA on ticket review sessions and apply feedback.
• Track and report recurring issues for product or process improvements.
• Naturally upsell and promote offers during player interactions.
• Develop into VIP Customer Care, managing high-value clients and ensuring their loyalty.
   

⭐ Nice to have

• Experience working with VIP clients in online casinos, betting, or luxury services.
• Familiarity with CRM tools and ticketing systems.
• Knowledge of additional foreign languages.
• Background in retention, account management, or concierge services.
   

⚙️ Working conditions

• Full-time remote position.
• Work schedule: Monday – Friday, 16:00 – 00:00 (Kyiv time).
• Flexibility required: schedule may change in the future to support 24/7 operations.
• Performance-based bonus, depending on SLA, CSAT, and QA results.
   

What we offer

• Work on a fast-growing iGaming product
• High ownership and direct business impact
• Remote work with an international team
• Competitive salary and performance-based growth opportunities

IQOS (Philip Morris Ukraine) is looking for Middle/Senior UI/UX Designer to help shape high-quality interfaces for our or our web and bot products. You will work closely with the product team to refine user flows, create clean and consistent designs in Figma, and ensure all UI solutions meet both our design standards and industry regulations. If you enjoy turning complex requirements into intuitive interfaces and want to contribute to a product used by thousands — this role is for you.

MAIN ACCOUNTABILITIES:

• Design for Web and Bots. Creating polished UI designs for websites and bot interfaces in Figma, delivering clear, intuitive layouts and screen-level UX solutions.
• UX Optimization Within Existing Flows. Refining and adapting predefined user flows together with the Product Manager, improving logic and ensuring smooth, user-friendly interfaces.
• Design System Maintenance and Documentation. Maintaining and evolving the design system, updating UI components, ensuring visual consistency across products, preparing clean design files and specs, and supporting accurate development handoff.
• Compliance and Standards Check. Reviewing all designs to ensure full alignment with legal requirements, industry regulations, and internal product guidelines.

• Collaboration with Developers. Working closely with developers to clarify UI details, edge cases, and expected behaviors during implementation.

   

REQUIREMENTS ON HARD SKILLS & EXPERTISE:

• 2+ years in UX/UI design.
• Portfolio showcasing relevant skills for position. 
• Advanced Figma skills: components, auto layout and design systems experience. 
• Knowledge of design principles and best practices. 
• Ability to turn nonstandard predefined flows into clear, user-friendly layouts. 
• Confident in responsive design and usability principles for complex, transactional interfaces. 
• Experience preparing high-quality design handoffs with clear specs and interaction details for developers. 

• English proficiency (Intermediate+). 

   

NICE TO HAVE: 

• Adobe Photoshop/Illustrator skills. 

• Basic HTML/CSS understanding.

   

REQUIREMENTS ON SOFT SKILLS:

• Structured and analytical thinking.
• High attention to detail.
• Strong collaboration skills.
• Proactive problem-solving.
• Ownership and accountability.
• Adaptability.

• Openness to feedback.

   

WHAT WE OFFER:

• Work with well-known global brands that have a strong history but are still open to trying new ideas.
• Solve unusual and challenging tasks, where you need to bring bold ideas to life despite many rules and limitations.
• Join a team of product managers and developers who are ready to work together and support your experiments.
• Competitive level of compensation & social package.
• A comfortable office in Podil, in the heart of Kyiv.
• Hybrid work format (office/remote).

Your future responsibilities:

• Jira Process Improvement and Automation
• Transforming Business Requirements into Scalable Solutions
• Scaling Jira Environment (Multiple Teams, Complex Workflows)
• Resolving L2/L3 Issues
• Evaluating and Implementing Atlassian Marketplace

Your skills and experience:

• 5+ years with Jira / Atlassian ecosystem (administration, development, or engineering)
• Technical leadership: architecture decisions, code reviews, mentoring
• Hands-on with Jira Data Center and Cloud in complex environments
• Jira architecture design aligned with business processes
• ScriptRunner + Groovy for custom logic
• Jira REST API and integration patterns
• System integrations: REST, webhooks, middleware
• Access control and security: SSO, IAM, RBAC
• Work in regulated / security-sensitive environments

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral reward program for attracting new colleagues to Raiffeisen Bank
• Social package: official employment, 28 days of paid leave, additional “maternity leave” for fathers, and financial assistance for parents upon the birth of children
• Comfortable working conditions: the possibility of a hybrid work format, offices equipped with shelters and generators, provision with modern equipment
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist or lawyer; discount program for sports and shopping; family days for children and adults; massage in the office
• Learning and development: access to over 130 online educational resources; corporate training programs, online library, mentoring program
• A great team: our colleagues are a community where curiosity, talent and innovation are welcomed. We support each other, learn together and grow. You can find like-minded people in over 15 professional communities, reading or sports clubs
• Career opportunities: we encourage advancement within the bank between functions
• Innovation and technology. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Andorid)Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, we develop expertise in AI and actively integrate it into processes
• Support program for defenders: we preserve jobs and pay the average salary to mobilized people. We have a support program for veterans, and the Bank’s veteran community is developing. We are working to raise awareness among managers and teams on the issues of veterans’ return to civilian life. Raiffeisen Bank is recognized as one of the best employers for veterans (Forbes)

Why Raiffeisen Bank?

• Our main value is people, and we support and recognize them, educate them and involve them in changes. Join Raif’s team because for us YOU matter!
• One of the largest lenders to the economy and agricultural business among private banks
• Recognized as the best employer by EY, Forbes, Randstad, Franklin Covey, and Delo.UA
• The largest humanitarian aid donor among banks (Ukrainian Red Cross, UNITED24, Superhumans, СМІЛИВІ)
• One of the largest IT product teams among the country’s banks. • One of the largest taxpayers in Ukraine; 6.6 billion UAH were paid in taxes in 2023.

Opportunities for Everyone:

• Raif is guided by principles that focus on people and their development, with 5,500 employees and more than 2.7 million customers at the center of attention
• We support the principles of diversity, equality and inclusiveness
• We are open to hiring veterans and people with disabilities and are ready to adapt the work environment to your special needs
• We cooperate with students and older people, creating conditions for growth at any career stage

You matter at Raif!

Want to learn more? Follow us on social media:

Facebook, Instagram, LinkedIn

______________________________________________________________________

Твої майбутні обов’язки: 

• Вдосконалення та автоматизація процесів у Jira
• Перетворення бізнес-вимог у масштабовані рішення
• Масштабування середовища Jira (кілька команд, складні робочі процеси)
• Вирішення проблем L2/L3
• Оцінка та впровадження Atlassian Marketplace

Твій досвід та навички:

• 5+ років досвіду роботи з екосистемою Jira/Atlassian (адміністрування, розробка або інженерія)
• Технічне лідерство: рішення щодо архітектури, огляд коду, наставництво
• Практичний досвід роботи з центром обробки даних та хмарою Jira у складних середовищах
• Проектування архітектури Jira, узгоджене з бізнес-процесами
• ScriptRunner + Groovy для налаштування логіки
• REST API та шаблони інтеграції Jira
• Системні інтеграції: REST, вебхуки, проміжне програмне забезпечення
• Контроль доступу та безпека: SSO, IAM, RBAC
• Робота в регульованих/чутливих до безпеки середовищах

Пропонуємо те, що має значення саме для тебе: 

• Конкурентна заробітна плата: гарантуємо стабільний дохід та річні бонуси за твій особистий внесок. Додатково, у нас діє реферальна програма винагороди за залучення нових колег до Райффайзен Банку
• Соціальний пакет: офіційне працевлаштування, 28 днів оплачуваної відпустки, додатковий “декрет” для татусів, та матеріальна допомога для батьків при народженні дітей
• Комфортні умови праці: можливість гібридного формату роботи, офіси забезпеченні укриттями та генераторами, забезпечення сучасною технікою
• Wellbeing програма: для всіх співробітників доступні медичне страхування з першого робочого дня; консультації психолога, нутриціолога чи юриста; дисконт програми на спорт та покупки; family days для дітей та дорослих; масаж в офісі
• Навчання та розвиток: доступ до понад 130 навчальних онлайн-ресурсів; корпоративні навчальні програми, онлайн бібліотека, програма менторства
• Крута команда: наші колеги — це спільнота, де вітаються допитливість, талант та інновації. Ми підтримуємо один одного, вчимося разом та зростаємо. Ти можеш знайти однодумців у понад 15-ти професійних ком’юніті, читацькому чи спортивному клубах
• Кар’єрні можливості: ми заохочуємо просування всередині банку між функціями
• Інновації та технології. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go(infra,security), Swift (IOS), Kotlin (Andorid) Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, розвиваємо експертизу в AI та активно інтегруємо в процеси
• Програма підтримки захисників і захисниць: ми зберігаємо робочі місця та виплачуємо середню заробітну плату мобілізованим. Для ветеранів та ветеранок у нас діє програма підтримки, розвивається ветеранська спільнота Банку. Ми працюємо над підвищенням обізнаності керівників та команд з питань повернення ветеранів до цивільного життя. Райффайзен Банк відзначений як один з найкращих роботодавців для ветеранів (Forbes)

Чому Райффайзен Банк? 

Наша головна цінність — люди і ми даємо їм підтримку і визнання, навчаємо, залучаємо до змін. Приєднуйся до команди Райфу, адже для нас ТИ маєш значення! 

• Один із найбільших кредиторів економіки та аграрного бізнесу серед приватних банків 
• Визнаний найкращим працедавцем за версіями EY, Forbes, Randstad, Franklin Covey, Delo.UA 
• Найбільший донор гуманітарної допомоги серед банків (Червоний Хрест України, UNITED24, Superhumans, СМІЛИВІ) 
• Одна з найбільших ІТ-продуктових команд серед банків країни 
• Один із найбільших платників податків в Україні, за 2023 рік було сплачено 6,6 млрд гривень

Можливості для всіх: 

• Райф керується принципами, що фокусуються на людині та її розвитку, у центрі уваги 5 500 співробітників та понад 2,7 мільйони клієнтів  
• Підтримуємо принципи різноманіття, рівності та інклюзивності
• Ми відкриті до найму ветеранів і людей з інвалідністю та готові адаптувати робоче середовище під ваші особливі потреби
• Співпрацюємо зі студентами та людьми старшого віку, створюючи умови для зростання на будь-якому етапі кар’єри

В Райфі ти маєш значення! 

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