Jobs at Djinni

Description

Product:

We are the largest marketplace globally for healthcare analysis applications and different type of reports, capable of interpreting our internal healthcare data from various tests to offer clear solutions for improved health.

Our user base is expanding rapidly, and the personal genomics market is witnessing remarkable growth. We are venture-backed and are scaling quickly to address increasing consumer demand.
 

The Role:
 

We’re looking for a Senior (Staff) Mobile Engineer to lead frontend development for our iOS and Android applications.

This role is focused on building high-quality, production-ready mobile experiences using React Native, with a strong emphasis on performance, UX polish, and maintainable architecture.

You’ll work closely with product, design, backend engineering, and AI teams to ship features end-to-end, influence technical direction, and help set best practices for mobile development across the company.

What You’ll Do
 

• Own and drive frontend development for our native iOS and Android apps using React Native
• Translate product specs and Figma designs into high-quality, performant mobile UI
• Collaborate closely with backend engineers to integrate APIs, real-time data, and AI-powered features
• Ensure consistency, accessibility, and platform-appropriate behavior across iOS and Android
• Optimize app performance, startup time, and responsiveness on modern devices
• Contribute to architectural decisions, component design, and state management patterns
• Lead code reviews and help maintain the overall quality bar for the mobile codebase
• Partner with QA to support testing, bug fixes, and release readiness
• Support App Store and Google Play release processes and ongoing maintenance

What We’re Looking For
 

• 6.5+ years of professional frontend mobile development experience
• 4+ years of hands-on experience building production apps with React Native
• Strong knowledge of TypeScript and modern React patterns
• Solid understanding of iOS and Android platform differences and constraints
• Experience integrating APIs
• Familiarity with mobile performance optimization and debugging
• Experience with Expo and EAS build workflows
• Experience with animations, gestures, and rich interactive UI
• Familiarity with mobile analytics, logging, and monitoring tools
• Experience working on apps with AI-driven or real-time features
• Prior ownership of mobile releases in the App Store and Google Play

About Pixel Robotics / Logivations

Pixel Robotics builds next-generation autonomous mobile robots (AMRs) for dynamic warehouse environments. Our team combines modern robotics approaches with hands-on engineering — you’ll see your ideas running on real robots at our Munich headquarters and at customer sites. We work fast, learn continuously, and support each other in a friendly, international environment.

About the Role

We are looking for robotics software engineers to develop and optimize navigation and behavior systems for AMRs operating in dynamic warehouse environments. You will implement new behaviors, extend the robots' capabilities, and help build production-ready robotics solutions.

Why Join Pixel Robotics?

• Shape the future of robotics: Apply modern approaches to real robotics problems.
• Hands-on impact: See your ideas deployed on physical robots in Munich and at customer locations.
• Global exposure: Work closely with an international team of engineers and researchers.
• Fast learning environment: Grow quickly with support from experienced colleagues.

Your Responsibilities

• Implement and refine algorithms that guide AMR behavior in dynamic warehouse environments.
• Write clean, maintainable software in ROS2 using C++ and Python.
• Test your work: design small experiments, run simulations, deploy on real robots, analyze results, and iterate.
• Take ownership of submodules, participate in architecture decisions, and help guide other developers.

Requirements

• Education: Ongoing or completed Bachelor’s/Master's degree in Computer Science, Robotics, Applied Mathematics, Physics, or a related field. Students and recent graduates are very welcome.
• Coding skills in Python and C++, with focus on clean, reusable architecture are a plus.
• Solid understanding of linear algebra (vectors, linear transformations) and discrete math (path-finding algorithms such as Dijkstra, A*).
• Curious, eager to learn, and able to pick up concepts quickly.
• Intermediate English or higher (you will work with international colleagues).
• Live in Lviv or could consider relocation.

Nice to Have

• Experience with ROS2, Gazebo, or simulation tools.
• Basic understanding of control theory (localization, control loops).
• Familiarity with 3D vision, SLAM, and perception pipelines.
• Exposure to behavior trees or task-planning frameworks.
• Experience with Linux, Docker, or CI/CD pipelines.

What We Offer

• Competitive salary in euros, B2B basis.
• Flexible working hours and work schedule.
• Strong learning environment with real impact on production robots.
• Business trips to production area and office in Germany.

We are looking for a BizDev Manager to join our team.
Our ideal candidate has exceptional written communication skills and is able to learn fast.

Requirements

• 2+ years of work experience as BizDev etc
• Upper-Intermediate or higher level of English
• 1+ year of work experience in Web3
• Strong ability to learn quickly and adapt
• Experience communicating with partners and Web3 communities
• Solid understanding of crypto and blockchain concepts

Responsibilities

• Communicate with partners and KOL Managers
• Manage and support social media channels
• Stay up to date with crypto market trends and Web3 technologies
• Represent the company at industry events and conferences when required
• Support community engagement and relationship building
• Be able to travel to various crypto events if needed.
   

Work conditions
- Competitive salary corresponding to your level of knowledge, skills, and experience
- Work with interesting projects in the new perspective sphere
- Possibility to work from any place (remote work)
- Strong and supportive team
- Paid vacation days & sick days.

Are you passionate about bringing ideas to life through captivating visuals and dynamic motion design? Codefinity, a leading online learning platform, is looking for a talented Graphic & Motion Designer to join our marketing team. In this role, you'll bring campaigns to life through compelling graphics and dynamic motion design.

Requirements: 
- 2+ years of experience in performance marketing design (Facebook Ads). 

- Proficiency in Figma and Adobe Creative Suite (After Effects, Photoshop). 

- Strong understanding of the fundamentals of composition, typography, and color theory. 

- Ability to work within brand guidelines while delivering innovative and fresh ideas. 

Key Responsibilities: 

- Collaborate with the marketing team to create visually striking designs for online campaigns and social media. 

- Actively participate in idea generation and team brainstorming sessions. 

- Design static and motion graphics creatives. 

- Ensure consistency of brand identity across all marketing materials. 

- Stay current on design trends and bring fresh ideas to marketing strategies, ensuring Codefinity stands out in a competitive market.

If you can identify a product’s key strengths and translate them into new creative formats, propose visual solutions for different audiences, go beyond references by creating your own design concepts and understand how to integrate AI tools into your workflow (e.g. generating variations, using Figma AI prompts or ChatGPT) — then you should definitely join us!
 

QIT Software is looking for a senior DevOps engineer to consolidate and optimize our CI/CD pipelines, modernize our build system (Bazel or equivalent), and upgrade our testing infrastructure to support reliable, fast releases.

You will also implement a strong local development environment to improve developer productivity. This role is best for someone who has led pipeline consolidation across multiple repos/services and has shipped build and test improvements that measurably reduced cycle time.

Details:
- Schedule: Full-time, remote
- Client: USA
- Duration: long-term
- Timezone: 8 hours overlap with PST


Requirements:

- Senior-level DevOps experience owning CI/CD at scale across multiple services or repositories
- Strong hands-on expertise with modern CI/CD systems (examples: GitHub Actions, GitLab CI, CircleCI, Buildkite, Jenkins)
- Demonstrated experience implementing or migrating to Bazel (or a comparable modern build system) in production
- Strong testing infrastructure experience, including automation, flake management, and CI performance optimization
- Experience with containers (Docker) and orchestration (Kubernetes) in real-world delivery pipelines
- Proficiency in automation via scripting (Python, Bash, or Go)
- Ability to translate developer pain points into practical platform improvements with measurable outcomes

Responsibilities:

- Consolidate and streamline existing CI/CD pipelines to reduce duplication, improve maintainability, and speed up execution
- Design and implement a modern build system strategy (Bazel preferred) including caching, remote execution (if applicable), and reproducible builds
- Improve build and release reliability with clear artifacts, versioning, promotion workflows, and rollback strategies
- Design and optimize testing infrastructure (unit, integration, e2e) including parallelization, test selection, flake reduction, and reporting
- Implement a local development environment that mirrors CI behavior and improves developer iteration speed (scripts, containers, dev tooling)
- Establish best practices for pipeline security and compliance (secrets management, least privilege, supply chain checks)
- Create documentation, runbooks, and onboarding materials for the build, test, and deployment workflows
- Collaborate with engineering teams to adopt standards and migrate services with minimal disruption

Would be a plus:

- Infrastructure as Code experience (Terraform, Ansible, Pulumi)
- Cloud experience in AWS, GCP, or Azure with CI integrations and artifact storage
- Experience with remote caching/execution (Bazel RBE), build artifact provenance, or SBOM generation
- Experience implementing ephemeral preview environments
- Observability for CI/build systems (metrics, logs, traces) and cost optimization

Work conditions:

- The ability to work remotely from anywhere in the world;
- Flexible work schedule, no micromanagement, no strict deadlines and free overtime work;
- Work in European and American products with a modern technology stack in different industries (Finance, Technology, Health, Construction, Media, etc.);
- Revision of wages every year or on an individual basis;
- Accounting support and full payment of taxes by the company;
- 100% compensation for remote English lessons;
- 15 paid leaves (PTO) and public holidays.

We’re hiring a Campaign Data Analyst to enhance the depth and consistency of insights across our client reporting and campaign optimisation.

You’ll analyse live campaign performance, community behaviour, and platform data to identify key patterns and opportunities that improve engagement, conversion, and ROI.

Key Responsibilities

• Analyse campaign and platform data to identify what drives performance by brand, market, category, and audience segment.
  
   
• Deep-dive into existing reports to uncover new insight layers — post rates, engagement drivers, creator types, and reward performance.
  
   
• Build concise insight summaries and dashboards that help teams optimise campaigns in real time.
  
   
• Collaborate with Customer Success Managers to turn findings into tactical changes and client recommendations.
  
   
• Connect raw campaign data with platform metrics (creator demographics, community health, engagement ratios).
  
   
• Support continuous improvement of reporting templates and measurement frameworks.
  
   
• Work with the Product team to refine data capture, tagging, and visualisation.
  
   

What You’ll Bring

• 2–4 years’ experience in data, marketing analytics, or performance analysis.
  
   
• Strong analytical skills and comfort with spreadsheets or BI tools (Excel, Google Sheets, Looker Studio, etc.).
  
   
• Ability to interpret marketing and campaign data into clear, commercial insight.
  
   
• Solid grasp of metrics like CTR, engagement rate, conversions, and ROI.
  
   
• Comfortable presenting findings to non-technical stakeholders.
  
   
• Detail-oriented, curious, and able to balance data precision with business relevance.
  
   
• (Bonus) Familiarity with SQL, Google Analytics, or campaign data pipelines.
  
   

Nice to Have

• Experience in beauty, FMCG, or digital campaign environments.
  
   
• Understanding of community or influencer campaign metrics

What We Offer

• Exposure to enterprise-level campaign data from global brands.
  
   
• A role that builds on an existing analytics foundation — with freedom to innovate.
  
   
• Collaborative, data-driven, and fast-moving environment.
  
   
• Competitive compensation and opportunity for growth.
  
   

Equal Opportunity & Inclusion

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, supportive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

We're seeking an ambitious Junior Project Manager to join our team in Cherkasy.

Tasks: 

Coordination of software development projects lifecycles internally and externally: from brief to delivery 

Working directly with the clients, project teams and executive team while being the main point of contact 

Managing the budget, scope, and time of the projects 

Taking ownership of the project and lead the team into delivery 

Managing tasks and priorities in a few projects in parallel 

Risk and opportunities management 

Requirements: 

✓ 1+ years of experience in Project Management or similar field of expertise 

✓ Understanding of the IT industry, fundamental knowledge about technology stacks, development lifecycle, UX/UI Design and related 

✓ Knowledge of Project Management methodologies & frameworks 

✓ Experience in working with PM tools like Jira or similiar (nice to have) 

✓ Experience in working directly with client / in client service 

✓ Ability & willingness to learn fast

✓ You are self-driven and can self-manage  

✓ You are kind and can take & give feedback openly  

✓ Proactiveness 
✓ English B2 and higher (written and spoken)  
✓ Cherkasy based  

We are ready to consider candidates without prior experience in the IT field, but with relevant management experience (for example, after successfully completing Project Management courses).

We offer: 

A customized benefits system depending on the experience of cooperation (coverage of professional training, in-office massages, health check-up compensation, etc.) 

Mentorship and an individual development plan 

Hybrid work format and a comfortable, autonomous office 

No bureaucracy or micromanagement 

Professional growth opportunities

We are looking for an experienced Lead Mobile Developer with strong expertise in React Native to lead the development of our mobile applications.
In this role, you will be responsible not only for hands-on development, but also for technical leadership, architectural decisions, and mentoring the mobile team.

If you are passionate about mobile technologies, enjoy taking ownership of complex products, and want to influence both technical and product decisions we would love to meet you.

Required Skills & Experience

• 5+ years of commercial experience in mobile development, including 4+ years with React Native;
• Strong expertise in JavaScript and TypeScript, deep understanding of language paradigms and best practices;
• Solid experience with Redux / Redux-Saga or similar state management solutions;
• Strong knowledge of Git and modern development workflows;
• Experience working with push notifications and mobile integrations;
• Hands-on experience with mobile testing (Detox, Jest - unit & integration tests);
• Practical experience with Firebase services (Remote Config, Analytics, Crashlytics, etc.);
• Experience building and maintaining CI/CD pipelines for mobile applications;
• Understanding of mobile app architecture, performance optimization, and scalability;
• Experience in technical leadership, mentoring developers, and conducting code reviews is a strong plus.

Google ML Kit, Firebase ML и вообще ML ему не надо

Nice to Have / Additional Experience  

• Experience using AI-powered tools in development workflows (e.g. code generation, refactoring, testing, documentation);
• Understanding of AI integration in mobile applications (working with APIs for recommendation systems, chatbots, personalization, etc.);
• Experience integrating AI services (OpenAI or similar) into mobile apps;
• Interest in leveraging AI to improve developer productivity and user experience.

Responsibilities

• Lead the development and evolution of mobile applications using React Native;
• Define and maintain mobile architecture, coding standards, and best practices;
• Participate in hands-on development, code reviews, and complex technical solutions;
• Collaborate closely with product managers, designers, and backend teams to deliver high-quality features;
• Drive improvements in app performance, stability, and scalability;
• Own technical decision-making for the mobile direction and roadmap;
• Mentor and support other mobile developers, helping grow team expertise.

We Offer

• Flexible working hours (09:00-18:00, 10:00-19:00, or 11:00-20:00 - you choose);
• Competitive salary based on experience and impact;
• Benefits package;
• Flexible work format - work from home or from a co-working space;
• Opportunity to influence product and technical strategy at a high level;
• Professional growth in a strong, collaborative team.

PARTNERS is a recruitment agency that proves hiring can be simple, fast, and effective.

Our mission is to help strong brands in Affiliate, iGaming, and Digital find top talent — and help talents grow, realize their ambitions, and shape the future.
 

We are currently looking for a Head of Growth (Paid Social / Meta) for a performance-driven growth agency working with e-commerce and app products.
 

3 facts about the company:

1️⃣ performance-driven growth agency focused on Direct Response Creatives & Paid Social
2️⃣ works with e-commerce and app brands
3️⃣ operates with Tier-1 markets and scalable growth systems
 

About you:

— 2+ years of experience as Head of Growth / Growth Lead
— strong hands-on background in Meta (Facebook Ads)
— experience working with Tier-1 GEOs (US, CA, UK, AU, NZ, EU)
— proven experience building and leading performance teams
— deep understanding of the e-commerce / app ecosystem
— fluent English
 

We trust you with:

— owning and executing the growth strategy for e-commerce & app products
— leading Meta Ads as the core acquisition channel
— building, mentoring, and scaling media buying & creative teams
— defining and prioritizing creative and media testing frameworks
— introducing AI and automation tools into growth workflows
— preparing and leading expansion into YouTube, TikTok, Applovin, Newsbreak
 

Why this company:

1️⃣ real ownership & influence

2️⃣ scale, budgets & Tier-1 markets

3️⃣ strong culture without bureaucracy
 

Hiring process:

Interview → Shortlist → 2-week paid trial → Onboarding & training
 

Are you ready for the challenge? 
Send us your CV and get to know the team!

We are seeking an energetic Data Collection Intern to join our team and grow alongside us. We are on a mission to bring transparency to the real estate market by building the world's cleanest and most comprehensive database. 

You will receive training in the required tools and systems that you will be required to use.

Responsibilities:

• Requirements:
  • Understanding of CSS, HTML, and regular expressions
  • The desire to learn and grow
  • Strong quantitative analytical skills
  • Intermediate English skills
• Nice to have:
  • Ability to query with SQL
  • Basic Python
• What should be done:
  • Data exploration and preparation
  • Data collection and integration
  • Data quality monitoring and analysis

Requirements :

• BS or MS in Computer Science or equivalent

What we offer:

• Mentorship
• Great datasets
• Fast growing products and business
• Clear added business value
• Achievement-based performance evaluation
• Growth-focused mindset
• Autonomy - clear added value to the team and company
• Awesome team - the chance to work with smart and ambitious people from all over the world

Required languages  ​​English B1 - Intermediate  Ukrainian Native

About Casafari

We solve chaos and information asymmetry in real estate by building the cleanest and most complete real estate database with applications for professionals to organize the market into an efficient ecosystem to enable and accelerate deals in a transparent and safe environment.

By consolidating and professionalizing fragmented rental markets, we increase the availability of efficient and affordable living thus helping investors and governments solve the housing and land crisis, achieve sustainability, equality, and better consumer protection.

Only exponential technologies and mindset can solve the persistent global grand challenge and bring a positive impact on the constantly accelerating world.

We are the only company that is focused on the exponential growth in real estate across multiple countries by using machine learning to

• collect and update hundreds of millions of data points from 30,000+ sources every day,

• develop infinitely scalable NLP data services in several languages,

• deduplicate listings of the same property with different prices and other information,

• build the biggest property sourcing platform in all asset classes to enable and accelerate deal flow for all real estate professionals, and real-time market analytics with instant property valuations with several interfaces (web applications, API, Excel, lead qualification widget).

Our applications are a painkiller for real estate professionals in all asset classes. With more than 1,500 companies and all the biggest brands being our clients, we form the biggest and most organized B2B ecosystem in real estate in Europe.

CASAFARI is operating in Germany, France, Italy, Spain, Portugal with offices in Madrid, Algarve, Lisbon and Kharkiv. Our investors are world's leading funds that backed multiple unicorns.

The team consists of 250+ people from 25+ countries.

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a responsible Customer Support Specialist who will implement, develop, and maintain high-quality service standards for our customers.

Work schedule:

• 4 working shifts per week, including 1 mandatory night shift;
• morning shift: 7:00-16:00; day shift: 15:00-00:00; night shift: 23:00-8:00. Kyiv time.

You will:

• Communicate with users, work with feedback and complaints via calls, tickets and email;
• Advise customers on the company’s products, their functionality, and usage;
• Handle card declines, payment issues, urgent card support for traveling HNWI;
• Provide empathetic and attentive service to meet the needs of our users.

About you:

• You speak English at an B2-С1 level with strong written and verbal communication skills;
• You have experience with CRM systems;
• You have 1+ year of experience in Customer Support.
• You have excellent communication abilities and can handle customer complaints politely, professionally, and promptly;
• You can work both independently and as part of various teams;
• You are attentive, persistent, and solution-oriented;
• You are flexible with your schedule (night shifts and weekend work may be required);
• You have a strong work ethic and adapt quickly to changes in a dynamic business environment.

Working at EverHelp means:

• The opportunity to join a Ukrainian company and contribute to the economy of our country;
• 20+ vacation days and unlimited sick leave;
• Medical insurance and +10 additional Healthcare days to restore your well-being and energy;
• The possibility to work fully remotely;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team;
• Clear opportunities for career growth into leadership roles: 32% of our employees moved into new positions during their first year at the company, and 86% of our Team Leads started as agents;
• Corporate discounts on gym memberships and a wide range of non-sports services.

We are the creators of a new fintech era!
Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,200 professionals united by a shared vision of shaping the Web3 future.
We are building our own blockchain ecosystem, ensuring maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.
Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT, and VISA.

The future of Web3 starts with you — join us as an Expansion Manager!

Requirements:
— Minimum 3 years of experience in international expansion, emerging markets.
— Background in fintech or crypto is highly preferred; experience in fast-scaling B2C/B2B tech environments is a strong advantage.
— Solid understanding of market analysis, go-to-market strategies, and financial performance tracking.
— Strong analytical mindset combined with a hands-on approach to execution.
— Strong cross-cultural communication skills
— Demonstrated ability to drive results through cross-functional influence rather than direct authority.
— Strategic thinker with the ability to translate ideas into actionable plans.
— Energetic, adaptable, and highly motivated to grow within a fast-paced, global environment.
— English - Advanced
— UA/RU - B2+
— Other languages - such as Spanish / Arabic / Italian / German would be a plus

Responsibilities:
— Design, implement, and refine the operational framework for market launches to ensure faster and more efficient execution.
— Monitor key performance metrics and ensure transparency of progress across teams and stakeholders.
— Proactively identify risks, blockers, and inefficiencies, proposing solutions to accelerate execution.
— Contribute to strategic planning and regional roadmaps together with the Expansion Lead and VP.
— Capture and implement best practices and playbooks for go-to-market, localization, and operational setup.
— Coordinate cross-functionally with Product, Marketing, Legal, Compliance, and Finance teams to enable seamless market entry.
— Support budgeting, forecasting, and post-launch performance reviews
— Where applicable, conduct in-depth market research to identify, assess, and prioritize new market opportunities across multiple regions.

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions and an inspiring environment to help you thrive.
— 24 calendar days of paid leave.
— Additional days off for national holidays.

With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!

We are looking for a Middle Motion Designer to join our team—someone who is creative, detail-oriented, and fluent in modern motion trends.

City: Cherkasy, Lviv, remote

Requirements:

• Experience as a Motion Designer for 2+ years
• Experience with Adobe After Effects, Adobe Premiere, Adobe Photoshop, Figma, Adobe Illustrator
• Proven experience in motion design
• Experience in UI/UX design
• Proficiency with AI content creation tools (e.g., Veo 3, Runway)
• Strong artistic taste
• Solid knowledge of composition principles and their practical application
• Ability to generate creative design from the client’s ideas & requests
• Understanding of the Guide Material and Human Interface guidelines
• Fast learner with a growth mindset
• Exceptional attention to details
• Openness to iterate and adjust concepts based on client feedback
   

Responsibilities:

• Create video montage
• Create highly engaging videos and animations for marketing and Ads campaigns
• Create moodboards and concepts
• Produce images and visual assets for the company blog, presentations, and social media
• Collaborate with art and creative teams to develop cohesive visuals, motion, and sound for animations and video content
   

We offer:

• Competitive reward for the provided services
• Collaborative and supportive team of professionals
• Growth through a Mentorship Program, regular feedback, and one-on-one meetings with PM and HR
• Partial reimbursement for medical insurance, sports activities, and English language courses
• Generous leave policy - 22 days of annual leave, 10 paid sick days per year
• Personal equipment policy offering MacBooks along with all necessary hardware and software for work
• Financial support for employees during specific life events (weddings, childbirth, etc)
• A people-focused corporate culture that prioritizes employee well-being

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a responsible Customer Support Specialist who will implement, develop, and maintain high-quality service standards for our customers.

Work schedule:

• 5 working days per week;
• all night shifts: 23:00-8:00. Kyiv time.

You will:

• Communicate with users, work with feedback and complaints via calls, tickets and email;
• Advise customers on the company’s products, their functionality, and usage;
• Handle card declines, payment issues, urgent card support for traveling HNWI;
• Provide empathetic and attentive service to meet the needs of our users.

About you:

• You speak English at an B2-С1 level with strong written and verbal communication skills;
• You have experience with CRM systems;
• You have 1+ year of experience in Customer Support.
• You have excellent communication abilities and can handle customer complaints politely, professionally, and promptly;
• You can work both independently and as part of various teams;
• You are attentive, persistent, and solution-oriented;
• You are flexible with your schedule (night shifts and weekend work may be required);
• You have a strong work ethic and adapt quickly to changes in a dynamic business environment.

Working at EverHelp means:

• The opportunity to join a Ukrainian company and contribute to the economy of our country;
• 20+ vacation days and unlimited sick leave;
• Medical insurance and +10 additional Healthcare days to restore your well-being and energy;
• The possibility to work fully remotely;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team;
• Clear opportunities for career growth into leadership roles: 32% of our employees moved into new positions during their first year at the company, and 86% of our Team Leads started as agents;
• Corporate discounts on gym memberships and a wide range of non-sports services.

🚀 We’re hiring: Customer Support L2 Specialist (Remote)

We’re looking for a Customer Support L2 Specialist to join a fast-growing fintech / EMI company operating globally across 140+ countries and 25+ industries 🌍

If you enjoy solving complex technical issues, working with APIs, and making a real impact on customer experience — this role is for you.

The company is a leading Electronic Money Institution (EMI), authorised by several regulators, including the FCA in the United Kingdom, FINTRAC in Canada, and the MFSA in Malta. Its operational footprint spans over 140 countries and more than 25 industries.

The organization provides modern financial solutions such as multicurrency IBANs, merchant acquiring services, and mass payout capabilities. All features are accessible through a single platform and a single contract, making the company a convenient and efficient partner for both local and international payments.

The Customer Support L2 Specialist serves as the main point of contact for customers, providing technical assistance and ensuring timely resolution of issues across multiple channels. This role focuses on enhancing customer satisfaction through effective troubleshooting, coordination with internal teams, and proactive support. With a strong blend of communication, technical, and analytical skills, the Support Specialist also contributes to internal process improvements, documentation, and long-term customer success.

As a Customer Support L2 Specialist, you will:

• Be the main escalation point for customer technical issues
• Provide L2 support via Zendesk (email/chat, occasional calls)
• Work closely with Technical, Product & Compliance teams
• Assist customers with API integrations and documentation updates
• Escalate issues via Jira and track them until resolution
• Perform SQL (PostgreSQL) queries when needed
• Create internal documentation, user stories, and support materials
• Help prevent recurring issues by improving processes and knowledge bases

🕘 Schedule: Monday–Friday (occasional weekend support)

✅ What we’re looking for

• 1+ year of experience in L2 Customer Support, ideally in FinTech / EMI / Payments
• Strong experience handling tickets, escalations & SLAs
• Knowledge of:
• Payment lifecycle, 3DS, fraud & risk indicators, PCI DSS basics
• REST APIs, JSON, headers, webhooks/IPN
• Integration methods: Hosted Page & Server-to-Server
• Tools like Postman / curl
• SQL (PostgreSQL) basics
• Experience with ticketing systems / CRMs (Zendesk is a plus)
• Fluent English + Ukrainian (or Russian)
• Customer-first mindset with a proactive, solution-oriented approach

🌱 What we offer

✨ Annual Learning & Development budget

📈 Regular performance reviews with clear KPIs

🚀 Transparent career growth:

• Lead role — within 1 year
• Head role — within 2 years
• C-level — within 4 years (for top performers)
• 💡 Innovation bonuses via our Ideas Hub
• 🏖 Paid vacation (with rollover or compensation)
• 🤒 Paid sick leave
• 🎉 Local public holidays
• 💸 Flexible payout options (PE accounts or popular e-wallets)

🔥 You’ll thrive here if you

• Take ownership and responsibility
• Act proactively, not reactively
• Deliver measurable results
• Love solving real problems in a fast-paced fintech environment

📩 Interested?

Send your CV or reach out directly — let’s talk!