Jobs at Djinni

We are an international fintech company specializing in the online lending market, and we are looking for a Supervisor of Contact Center to lead our team of operators, ensure KPI achievement, and contribute to the development of our people and processes.
 

We are looking for a candidate with experience in team management and sales, strong analytical skills, leadership abilities, and a results-oriented mindset. In this role, you will not only monitor performance indicators but also identify opportunities for improvement, analyze team results, and help operators reach their full potential.
 

What We Offer

• Competitive salary with opportunities for growth based on team performance and KPI achievement.
• A transparent incentive system based on performance indicators.
• 100% remote work from any location.
• An opportunity to work in an international fintech company.
• The ability to directly influence processes, scripts, training, motivation, and team organization.
• Direct communication with department management and a fast decision-making process.
• Opportunities for professional development and career growth into more senior positions.
• An environment where the supervisor not only monitors results but also develops and motivates people.
   

Your Responsibilities

• Manage and coordinate the team of operators, including task allocation, discipline monitoring, motivation, and performance evaluation.
• Monitor individual and team KPI achievement.
• Listen to calls and ensure compliance with scripts and communication standards.
• Provide regular and constructive feedback to operators.
• Conduct individual coaching sessions and short training sessions for the team.
• Train new operators and develop the skills of existing team members.
• Analyze team performance and identify the reasons for deviations from targets.
• Organize workloads, tasks, and operator shifts.
• Handle complex customer situations and resolve escalations.
• Prepare reports on team performance and results.
• Collaborate with other departments to resolve operational issues and improve processes.
   

Requirements

• Mandatory sales experience, preferably in telephone sales, contact center operations, or commercial management.
• At least 1 year of experience in a contact center, sales, or customer service.
• Previous experience managing teams as a Supervisor, Team Leader, or Senior Operator.
• Spanish proficiency at a minimum B2 level, required for listening to calls, evaluating operator communication, and managing a Spanish-speaking team.
• English proficiency at a minimum B1 level for internal communication and working in an international environment.
• Knowledge of key contact center performance indicators and experience working with KPIs.
• Proficiency in Excel and Google Sheets.
• Ability to analyze results, identify problems, and suggest solutions.
• Strong communication, leadership, and organizational skills.
• A high level of responsibility and the ability to work under pressure and make decisions.
• Ability to provide constructive feedback and support team members' development.
   

It Would Be an Advantage

• Experience in fintech, microcredit, or banking.
• Experience conducting training sessions and coaching.
• Knowledge of motivation and incentive systems for sales teams.
• Experience managing large customer portfolios.
• Knowledge of indicators such as SLA, conversion rate, service quality, and operator productivity.
   

Recruitment Process

1. HR interview.
2. Interview with the department manager.
3. A short technical assessment.
    

If you have sales experience, know how to lead teams, and are motivated by achieving results, developing people, and improving processes, we would be happy to hear from you!

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.
 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.
 

Now we're looking for a Customer Support Manager to join an iGaming project and provide high-quality support to players across multiple communication channels. We are looking for a responsible, detail-oriented, and customer-focused professional who can handle different types of player requests, resolve issues efficiently, and stay calm and professional even in complex or sensitive situations.
 

📅 Your daily adventures include:

• Handle player inquiries via Live Chat, Helpdesk, email, and other approved communication channels;
• Verify players and review relevant account, transaction, and communication history;
• Categorize and prioritize inquiries according to established procedures;
• Resolve standard player inquiries independently within your area of responsibility;
• Provide accurate information regarding account access, deposits, withdrawals, KYC, bonuses, Free Bets, games, geographical restrictions, and technical issues;
• Perform basic troubleshooting before escalating payment, website, account, or game-related issues;
• Handle standard VIP inquiries and escalate exceptional cases, compensation requests, and high-risk disputes to the VIP team;
• Identify Responsible Gambling concerns, suspicious or unauthorized activity, possible account compromise, and other critical cases;
• Apply account restrictions or other actions when authorized by established procedures;
• Prepare clear and complete escalations with all relevant information, completed checks, and required actions;
• Keep players informed and maintain communication until the case is resolved or taken over by the responsible team;
• Accurately document actions taken and prepare shift handovers for unresolved, high-priority, and critical cases;
• Protect players’ personal, financial, and account information;
• Follow approved procedures and communication templates without providing unconfirmed information or making promises on behalf of other teams;
• Report recurring issues, system errors, and knowledge gaps to the Customer Support Team Lead;
• Participate in training, quality reviews, and coaching sessions.

🧭 What makes you a great match:

• Previous experience in Customer Support, preferably within iGaming, fintech, payments, or another high-volume digital environment;
• English proficiency at B1-B2 level;
• Strong written communication and customer service skills;
• Basic understanding of deposits, withdrawals, KYC, bonuses, account restrictions, and Responsible Gambling;
• Ability to follow procedures, decision trees, and escalation rules;
• Strong attention to detail and ability to handle several conversations simultaneously;
• Ability to remain calm, professional, and solution-oriented when dealing with complaints and sensitive cases;
• High level of responsibility, discipline, and ownership;
• Willingness to work 12-hour day and night shifts, including weekends and public holidays.

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;

We are looking for a proactive Retention Manager to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role: You will take ownership of the player lifecycle, ensuring our users stay engaged, active, and loyal.

• Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push).
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack: Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You:

• Experience: 1.5–3 years in CRM / Retention Marketing.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer:

• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the Italy GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Italian market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Italian audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the IT market with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Italian market (Italy GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the UK GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

Market Ownership: You will take ownership of the player lifecycle specifically for the UK market, ensuring our users stay engaged, active, and loyal.

Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the British audience.

Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.

Segmentation: Utilize RFM analysis and behavioral data to target the right players in the UK market with the right message.

Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.

Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

Experience: 1.5–3 years in CRM / Retention Marketing.

GEO Expertise: Practical experience and a deep understanding of the UK market (UK GEO) is essential.

Industry: Experience in iGaming or digital products is highly preferred.

Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.

Mindset: Analytical approach to data and a creative approach to problem-solving.

Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

Format: Remote work, 5/2 schedule.

Payments: In USDT.

Remuneration: Competitive salary + bonuses based on the results of the department you build.

Growth: Opportunity for growth within the project.

Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the Netherlands (NL) GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Dutch market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Dutch audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the Netherlands with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Dutch market (NL GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a Traffic Analyst due to the expansion of our department. The main goal of this role is to improve the quality of user traffic analysis, identify issues in user experience and conversion funnels, determine the reasons for user drop-off, and detect suspicious activity.

Your key responsibilities:

• Analyzing user session recordings in PostHog and Microsoft Clarity.
• Studying user behavior during registration, deposit stages, and interaction with the website.
• Analyzing partner traffic by geography (GEO), Affiliate ID, and other behavioral metrics.
• Checking for suspicious registrations, multi-accounting, and other potential signs of fraud.
• Preparing reports and spreadsheets, as well as presenting results to the team.
• Monitoring results after implementing changes.

What we expect from the candidate (Hard & Soft Skills):

• Grade: Junior+ / Middle. We are also open to considering a Junior candidate with strong analytical skills and potential for growth. Experience in web analytics is not mandatory.
• Proficient in Excel or Google Sheets.
• Attention to detail and the ability to find patterns or anomalies in datasets.
• Ability to clearly articulate and justify conclusions based on collected data.
• Analytical thinking, a systematic approach to tasks, perseverance, and responsibility.
• Result-oriented mindset, objectivity, openness to feedback, and willingness to share observations.

Nice to have:

• Experience with PostHog, Microsoft Clarity, or similar tools.
• Experience working with web products and analyzing user behavior.

• Curiosity, proactiveness, and critical thinking.

  We Offer:

• Flexibility: Remote work format with a flexible schedule, 5/2 schedule.
• Compensation: Competitive salary based on your experience + performance bonuses.
• Benefits: Paid vacation and sick leave, opportunities for professional development and continuous learning.
• Payments in USDT (white crypto);
• Growth: Opportunity for growth within the project.

Company Description

Join a project where your work directly impacts large-scale mobile monetization platforms used by publishers worldwide. We are looking for a Senior Android Developer with strong expertise in native Android SDK development and production-grade mobile engineering.

In this remote role, you will collaborate with distributed engineering teams to maintain and enhance scalable Android SDKs integrated into real mobile applications at scale. This opportunity is ideal for engineers who enjoy solving architectural, release management, and compatibility challenges beyond standard mobile application development.

We at Sigma Software offer the opportunity to work with modern technologies, contribute to open-source SDK solutions, and collaborate with experienced professionals in the growing AdTech domain. You will join a technically strong environment focused on reliability, scalability, and engineering excellence.

CUSTOMER

Our Customer operates in the mobile advertising technology industry and develops SDK solutions that help mobile publishers monetize their applications through in-app advertising infrastructure. Their products support ad delivery, rendering, analytics, and communication with advertising platforms while serving performance-sensitive production environments used worldwide.

PROJECT

The project focuses on the development and maintenance of native Android advertising SDKs distributed through Maven repositories and integrated into third-party mobile applications. The SDKs support banner and video advertising, SSP communication, beacon and pixel tracking, timeout handling, and publisher-side integration workflows.

The team operates in a release-critical environment where SDK stability, backward compatibility, and production reliability are essential. Engineers contribute to scalable open-source SDK solutions already actively used in production by external publishers.

Job Description

• Develop, enhance, and maintain native Android SDKs used in production environments
• Implement new SDK features and improve existing functionality
• Ensure SDK stability, backward compatibility, and release quality
• Design and support SDK architecture, packaging, versioning, and release processes
• Maintain Maven and Gradle distribution pipelines
• Create and maintain automated and device-based testing solutions
• Investigate and resolve SDK defects, integration issues, and publisher-reported problems
• Collaborate with cross-functional teams to improve SDK reliability and performance
• Participate in release planning, validation, and quality assurance activities
• Support external publishers during SDK integration and troubleshooting

Qualifications

• 4+ years of commercial Android development experience
• Strong commercial experience with Kotlin and Java
• Proven experience developing native Android SDKs or libraries
• Strong understanding of Android SDK architecture and lifecycle
• Hands-on experience with SDK packaging and distribution tools such as Maven Central, JitPack, and Gradle plugins
• Experience with versioning, release management, and dependency handling
• Practical experience with automated testing and device-based testing
• Strong focus on software quality and production reliability
• Experience working in release-critical environments
• Ability to troubleshoot complex integration and compatibility issues
• Good communication skills and ability to work in a distributed team environment
• Upper-Intermediate English level or higher

WILL BE A PLUS

• Experience with AI-assisted testing approaches and test coverage optimization
• Understanding of mobile advertising technologies and AdTech ecosystems
• Experience with SSP platforms and ad servers
• Knowledge of banner and video advertising mechanics
• Familiarity with tracking beacons and pixel-based analytics
• Experience contributing to or maintaining open-source SDKs
• Experience supporting third-party publisher integrations

Role Overview:

We are seeking an experienced and highly motivated Recruiter to join our friendly and collaborative international team. If you are equipped with outstanding communication skills and a desire to work with top-notch professionals worldwide, this is the right place for you.

Key Responsibilities:

• Maintain full recruiting life cycle/end-to-end recruiting process;
• Searching for candidates using different sourcing techniques and tools;
• Headhunting candidates across different countries;
• Building and maintaining strong relationships with candidates throughout the hiring process;
• Maintaining hiring pipelines within the BambooHR Hiring ATS system;
• Managing CV screening, scheduling, organising, and conducting interviews;
• Ensuring a structured and consistent interview process, including timely feedback delivery;
• Active collaboration with hiring managers throughout the recruitment process;
• Conducting recruitment training sessions for the interviewers.

Required Skills & Experience:

Core recruitment skills:

• 2+ years of experience in recruitment (IT recruitment preferred);
• Proven experience in end-to-end recruitment lifecycle (sourcing, screening, interviewing, offer management);
• Knowledge of direct search/headhunting techniques and recruiting/sourcing tools;
• Good understanding of the IT job market and familiarity with the technical terminology;
• Experience in recruiting a wide variety of roles in IT and a desire to work on non-IT roles (finance, marketing, legal, etc.);
• Experience in collaboration with hiring managers to define role requirements and expectations;
• Upper-intermediate English level or higher is a must!

Soft Skills:

• Excellent communication and interpersonal skills;
• High level of organisation and ability to manage multiple roles simultaneously;
• Proactive, self-driven, and results-oriented mindset;
• Ability to work in a fast-paced and dynamic environment;
• Strong attention to detail and ability to see tasks through to completion;
• Strong problem-solving skills and adaptability.

Will be a plus:

• Experience in closing non-IT roles;
• Experience in closing roles for iGaming businesses;
• Experience in headhunting candidates at exhibitions and live events.

The company guarantees you the following benefits:

• Global Collaboration: Join an international team where everyone treats each other with respect and moves towards the same goal;
• Autonomy and Responsibility: Enjoy the freedom and responsibility to make decisions without the need for constant supervision;
• Competitive Compensation: Receive competitive salaries reflective of your expertise and knowledge as our partner seeks top performers;
• Remote Work Opportunities: Embrace the flexibility of fully remote work, with the option to visit company offices that align with your current location;
• Flexible Work Schedule: Focus on performance, not hours, with a flexible work schedule that promotes a results-oriented approach;
• Unlimited Paid Time Off: Prioritise work-life balance with unlimited paid vacation and sick leave days to prevent burnout;
• Career Development: Access continuous learning and career development opportunities to enhance your professional growth;
• Corporate Culture: Experience a vibrant corporate atmosphere with exciting parties and team-building events throughout the year;
• Referral Bonuses: Refer talented friends and receive a bonus after they successfully complete their probation period;
• Medical Insurance Support: Choose the right private medical insurance and receive compensation (full or partial) based on the cost;
• Flexible Benefits: Customise your compensation by selecting activities or expenses you'd like the company to cover, such as a gym subscription, language courses, Netflix subscription, spa days, and more;
• Education Foundation: Participate in a biannual raffle for a chance to learn something new unrelated to your job as part of your commitment to ongoing education.

Interview process:

• An interview with the Recruitment Supervisor to get to know you and your experience;
• A final interview with company team members to assess how well you align with the company culture and working style.
• Final call with Head of Recruitment.

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!

We are looking for UI/UX Designer – Public Digital Services. You'll design user-friendly, accessible digital services, from user research to tested prototypes, working closely with product owners and frontend developers.

Location: Finland · mainly remote, flexible arrangements

Start: ASAP

Seniority: mid-level / experienced 

Language: good Finnish (required)

About the client. 

A Finnish software consultancy designs digital services for public-sector clients (services for government agencies, citizens and businesses), as well as private-sector clients.

What you'll do

• Design UI and UX for digital services and improve the user experience
• Research user needs and run user studies
• Design interfaces, user flows and information architecture
• Build wireframes and interactive prototypes
• Plan, run and analyse usability tests
• Design accessible, user-friendly interfaces
• Use design systems and shared UI components
• Work with product owners, frontend developers and other specialists

What you bring

• Several years as a UI/UX designer or in a similar role
• Strong experience designing interfaces and user experiences for digital services
• Figma or a similar tool
• User research, service journeys and usability testing
• Prototyping and wireframing
• Understanding of WCAG accessibility requirements
• Good Finnish

Nice to have: designing digital public services, large e-service systems, design systems, service design or customer experience work, and experience in agile teams.

We are looking for ServiceNow ITSM Product Owner. 

Details: 

• Start: ASAP
• End: 31.12.2026, extension possible
• Workload: full-time
• Location: remote, with occasional on-site travel; EU-based nearshore candidates preferred
• Language: English; German is a plus
• Rate: please share your expected hourly rate

About the project

A company in the telecommunications sector is enhancing its live ServiceNow platform and needs an experienced Product Owner to drive new features. The work starts with ITSM. You’ll guide the client’s internal Product Owner, the technical teams and the integration partner, and you’ll mentor a junior Product Owner.

What you’ll do

• Lead the definition and delivery of new features and platform enhancements, starting with ITSM
• Advise the internal Product Owner and technical teams on backlog prioritisation
• Shape end-to-end processes and integrations, including ServiceNow–Jira handovers from L1/L2 support to L3 development
• Turn business and operational needs into clear epics, user stories and acceptance criteria
• Guide the integration partner’s work, especially on service assurance capabilities
• Mentor the junior Product Owner and share your knowledge

What you bring

• Extensive hands-on experience as a Product Owner for ServiceNow ITSM, with a track record of enhancements on a live platform
• Deep practical knowledge of Incident, Problem, Change and Request Management, and how these are set up and connected in ServiceNow
• Confidence to challenge requirements and proposed solutions, use standard ServiceNow features where possible, and steer teams towards maintainable solutions
• Strong experience writing user stories from operational needs, managing priorities and validating delivered work
• Solid understanding of service assurance and L1/L2/L3 support processes
• Experience managing system integrators and coaching less experienced Product Owners
• Telecommunications experience is a strong advantage

United Tech is a global IT product company shaping the future of real-time social connection. With millions of users across North America, Europe, LATAM, and MENA, we build next-gen mobile and web apps for live-streaming and social networking. Our platforms enable connection at scale fast, interactive, and deeply engaging. The market is projected to exceed $206B by 2030, and we are already leading the evolution. Founded in Ukraine, scaling worldwide

About your role:
We are looking for a Marketing Motion Designer. Your creativity will have a direct impact on millions of users worldwide. In this role, you won’t get stuck in endless approval chains, instead, you will move fast, experiment boldly, and see your ideas directly shaping campaign results. This is a chance to grow as a designer inside a strong IT company whose products are already among the leaders in the industry. Here, your ambition and ownership mindset are what drive real influence!

In this role, you will

• Develop digital creatives for advertising (video and static) across Snapchat, Meta, TikTok, YouTube, and more
• Research and analyze competitor creatives, trends, and best practices
• Scale creative production with AI without compromising on quality
• Continuously improve processes and expand the team’s creative toolkit
• Grow in design and marketing creativity through hands-on practice
• Proactively suggest new formats, ideas, and visual solutions

It’s all about you

• 1–2 years in digital design (preferably within a performance/marketing team)
• Confident proficiency in Adobe After Effects, Figma, CapCut, Photoshop/Illustrator (preferred), and AI tools
• Strong knowledge of composition, typography, color, and visual hierarchy
• Ability to analyze market and competitors, adapting creatives to trends
• Experience working with social media creatives; knowledge of Snapchat, Meta, TikTok, and Google Ads guidelines
• Have hands-on experience with AI Skills & Tools: Higgsfield, Magnific, ElevenLabs, Claude, and other generative technologies
• English: B1  level or higher — for briefs, terminology, and communication
• Flexibility, result orientation, and aspiration for excellence

Would be a plus

• Experience creating top-performing ad creatives that scaled campaigns
• Ability to quickly generate and adapt ideas to new formats
• Experience with UGC/influencer formats or generative content (AI, templates, etc.)

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity Recovery Support Allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
• AI is an integral part of our work culture. We invest in modern AI tools, equip our teams with the skills to use them effectively, and foster an environment where technology helps people achieve better results faster
   

Hiring process

• Intro call
• Test task
• Technical interview
• Final interview
• Reference check
• Offer

Head of Retention / Retention Team Lead / Senior CRM Manager

About the Role

We are looking for an experienced retention leader to own and evolve our CRM and retention function end-to-end. Depending on your background and ambitions, this role can be shaped as a hands-on Senior Manager, a Team Lead, or a Head of Retention. The core mission remains the same: build a data-driven, multichannel retention engine that drives player engagement, retention, LTV, and sustainable business growth.

Key Responsibilities

Retention Strategy & Lifecycle Management

• Develop and execute the overall retention and CRM strategy across all stages of the player lifecycle.
• Drive onboarding, engagement, reactivation, churn prevention, loyalty, and VIP retention initiatives.
• Build scalable user segmentation frameworks to improve personalization and communication efficiency.
• Define and optimize bonus strategies, promotional mechanics, loyalty programs, and gamification initiatives.
• Identify growth opportunities to increase retention, ARPU, NGR, and customer lifetime value.

CRM Campaign Management

• Design, launch, and optimize multichannel CRM campaigns across Email, SMS, Push Notifications, In-App Messaging, Onsite Communications, and Messengers.
• Develop automated trigger-based communication flows based on user behavior and lifecycle stages.
• Ensure communication strategies align with brand positioning and customer expectations.
• Implement structured A/B testing methodologies and continuously improve campaign performance.

Analytics & Performance Management

• Own and monitor key retention KPIs including:
  • Retention Rate
  • Churn Rate
  • ARPU
  • NGR
  • LTV
  • CTR
  • Conversion Rate
• Analyze player behavior and campaign performance to identify optimization opportunities.
• Collaborate with BI and Data teams to define reporting requirements and actionable dashboards.
• Prepare technical specifications for CRM platform enhancements, automation initiatives, and integrations.

Team Leadership & Cross-Functional Collaboration

• Build, mentor, and develop a high-performing CRM and Retention team.
• Conduct regular 1:1 meetings, performance reviews, coaching sessions, and career development planning.
• Define team KPIs, objectives, and performance standards.
• Collaborate closely with Product, BI, VIP, Support, Marketing, Affiliate, and Platform teams to ensure alignment on retention goals and initiatives.
• Act as the key stakeholder for CRM-related projects and retention-focused product improvements.

Requirements

• 3+ years of experience in CRM, Retention, or Lifecycle Marketing within iGaming.
• Proven understanding of player lifecycle mechanics and retention strategies.
• Experience managing or mentoring team members (1+ year preferred).
• Hands-on experience with CRM platforms, automation tools, and campaign management systems.
• Strong analytical mindset with deep understanding of retention and monetization metrics.
• Experience working with Tier-1 and European GEOs.
• Ability to operate effectively in a fast-paced, growth-oriented environment.
• Excellent communication, organizational, and stakeholder management skills.
• English level: Intermediate+ or higher.

Nice to Have

• Experience managing VIP retention initiatives.
• Experience with loyalty programs and gamification systems.
• Experience launching CRM processes from scratch.
• Experience working with BI tools and advanced segmentation models.

What We Offer

• Flexible working hours and fully remote work format.
• Unlimited vacation policy and paid sick leave.
• Competitive compensation package based on experience and expertise.
• Employee referral bonus program.
• Gifts and rewards for special occasions.
• 50% reimbursement of learning and professional development expenses.
• Sports and wellness compensation program.
• Co-working space reimbursement.
• Team-building activities and corporate events.
• Supportive and collaborative international team environment.

We are seeking a highly skilled Regular Web Graphics Developer to join our team in the oil and gas industry. The ideal candidate will have extensive experience in developing advanced web-based visualizations and a deep understanding of industry standards. This role requires proficiency in WebGL and Three.js, along with a strong grasp of the graphics rendering pipeline. Experience with Unity or VR is a plus. Additionally, the candidate should possess general cloud development skills and backend expertise, including microservices architecture and experience with AWS and Azure.

• Responsibilities:

  • Design, develop, and maintain interactive web-based visualization tools for oil and gas data.
  • Implement advanced graphics rendering techniques using Angular, TypeScript, Three.js
  • Collaborate with geologists, engineers, and other stakeholders to understand visualization requirements and deliver effective solutions.
  • Ensure visualizations are optimized for performance and scalability.
  • Stay up-to-date with industry standards and best practices in web visualization and graphics rendering.
  • Integrate visualization tools with existing data management systems and workflows.
  • Develop and maintain backend services using microservices architecture.
  • Utilize cloud platforms such as AWS and Azure for deployment and management of visualization tools.
  • Provide technical guidance and mentorship to junior developers.

   

• Mandatory Skills Description:

  • 3+ years in Graphics development, with a strong emphasis on web-based Visualization applications and tools.
  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • Strong proficiency in Angular, TypeScript and WebGL, Three.js
  • In-depth knowledge of the graphics rendering pipeline.
  • Experience with backend development and microservices architecture.
  • Proficiency in cloud platforms such as AWS or Azure.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills.
  • Ability to work independently and as part of a team.

   

• Nice-to-Have Skills Description:

  • Proven experience in web-based visualization development, particularly in the oil and gas industry.
  • Familiarity with AI

   

• Languages:
  • English: B2 Upper Intermediate

About the Product & Team

Our client is an innovative, fast-growing tech startup developing a next-generation AI agent for autonomous browser and web workflow automation for businesses across the US.

• This is a highly complex, new area of software engineering, and we are looking for a Product Manager to own the product's trajectory.

You will join a lean, engineering-driven team where your work directly shapes the core AI product, solves real-world customer automation challenges, and drives adoption of agentic AI systems.

Role Overview

We are seeking a stellar, proactive Product Manager to drive the product roadmap, user adoption, and enterprise integrations for this autonomous AI agent platform. In this role, you will sit at the intersection of high-level product strategy, customer-facing discovery, and deeply technical execution.

You will collaborate closely with the founders, CTO, and engineering team to translate complex technical systems—LLM inference, runtime error recovery, and dynamic DOM automation—into seamless enterprise customer workflows. The bar for this role is high for both product sense and English communication.

Key Responsibilities

• Product Strategy & Roadmap: Define, prioritize, and execute feature delivery across core AI agent capabilities, workflow visualization, and enterprise connector ecosystems.
• Customer Discovery: Conduct deep-dive discovery sessions, interviews, and feedback loops with US enterprise clients to identify friction points and translate them into high-impact product features.
• Technical Translation: Partner directly with engineering to turn ambiguous business workflows into crystal-clear product specifications, accounting for complex edge cases.
• Onboarding & Adoption: Optimize client onboarding from initial setup to production rollout, ensuring a frictionless, self-serve experience for non-technical stakeholders.
• Product Metrics: Monitor agent execution telemetry, conversion rates, and integration stability to continuously reduce time-to-value for new client deployments.

Requirements

• Communication: Stellar C1–C2 / Fluent English with confident verbal presentation skills and comfort leading deep-dive discovery calls with US clients.
• Product Experience: Proven track record as a PM in B2B SaaS, developer tools, RPA, or workflow automation platforms.
• Technical Acumen: Understanding of technical concepts (APIs, DOM, web fundamentals, LLMs) to effectively communicate and negotiate with engineering teams.
• Autonomy & Ownership: Ability to operate independently and make tactical decisions in a fast-paced, engineering-driven environment.
• AI Tooling: Active daily use of AI-native tools for spec writing, data analysis, and product ideation.

Nice to Have

• Experience in the InsureTech domain
• Background in fast-paced venture-backed startup environments.
• Experience with browser automation frameworks (Playwright, Puppeteer) or data infrastructure.
• Familiarity with LLM function calling, structured outputs, or agentic workflows.

We Offer

• A fast-paced, highly professional, international team environment with a flat structure and rapid decision-making.
• Competitive compensation and bonus packages commensurate with your background and product portfolio.
• Flexible, remote-first workflow optimized for seamless global alignment.
• Medical Insurance in Ukraine and a Multisport program in Poland.
• Offices in Ukraine (Kyiv, Kharkiv) and Poland (Wroclaw) or Remote.
• Paid vacation, sick leave, and official holidays.
• Legal & Accounting services.
• The company provides all necessary equipment.
• English classes and Education reimbursement.