Jobs at Djinni

We’re adding Company Truck Dispatchers to our team!

REQUIREMENTS:

• English — upper intermediate at least;
• Experience as a company truck dispacther (you had assigned trucks at your previous work in US logistics)
• Strong verbal communication, decision-making, and negotiation skills
• Attention to details and high level of responsibility, multitasking
• Be ready to cover assigned truck on weekends if no load/cancel/etc

SCHEDULE:

• Monday-Friday 15:00-01:00 

RESPONSIBILITIES:

• Searching and Booking loads for company trucks
• Planning the route and problem-solving on the current loads
• Building and maintaining relationships with clients and drivers (human touch and proactive position is highly important)

OPPORTUNITIES:

• Basic salary + percentage from the Gross (you can also book loads for owner-operators when your trucks are covered and get percentage from Profit too)
• Bonuses for reaching target gross on each truck
• Carreer growth as a perspective
• Corporate events
• Accounting support is provided

Quantum is a global technology partner delivering high-end software products that address real-world problems. 

We advance emerging technologies for outside-the-box solutions. We focus on Machine Learning, Computer Vision, Deep Learning, GIS, MLOps, Blockchain, and more.

Here at Quantum, we are dedicated to creating state-of-the-art solutions that effectively address the pressing issues faced by businesses and the world. To date, our team of exceptional people has already helped many organisations globally attain technological leadership.

We constantly discover new ways to solve never-ending business challenges by adopting new technologies, even when there isn't yet a best practice. If you share our passion for problem-solving and making an impact, join us and enjoy getting to know our wealth of experience!

About the position

Quantum is expanding the team and has brilliant opportunities for a Senior DS / AI Engineer. The client is a technological research company that utilises proprietary AI-based analysis and language models to provide comprehensive insights into global stocks in all languages. Our mission is to bridge the knowledge gap in the investment world and empower investors of all types to become "super-investors." Through our generative AI technology implemented into brokerage platforms and other financial institutions' infrastructures, we offer instant fundamental analyses of global stocks alongside bespoke investment strategies, enabling informed investment decisions for millions of investors worldwide.

Must have skills:

• 5+ years of commercial experience as a Data Science / AI Engineer
• Strong Python skills and software engineering fundamentals
• Strong understanding and experience in the development of high-load production systems
• 2+ years of experience with LLM and NLP-related tasks
• Hands-on experience with RAG and vector DBs
• Knowledge of modern DL architectures
• Experience with at least one of the Deep Learning frameworks (Tensorflow, PyTorch)
• Experience with SQL and NoSQL databases
• Good knowledge of Kubernetes
• Strong experience in development with AI tools (Claude Code, Cursor)
• At least an Upper-Intermediate level of English (spoken and written)

Nice to have skills:

• Familiarity with MCP (Model Context Protocol)
• Experience with production LLM frameworks (vLLM)
• Experience in training LLMs
• Experience with Cloud Computing Platforms (AWS, GCloud, Azure)
• Participation in Kaggle competitions

Your tasks will include:

• Full-cycle data science projects
• Data analysis and data preparation
• Development of NLP solution and AI-based chatbots
• Developing models and deploying them to production
• Sometimes, this will require the ability to implement methods from scientific papers and apply them to new domains

We offer:

• Delivering high-end software projects that address real-world problems
• Surrounding experts who are ready to move forward professionally
• Professional growth plan and team leader support
• Taking ownership of R&D and socially significant projects
• Participation in worldwide tech conferences and competitions
• Taking part in regular educational activities
• Being a part of a multicultural company with a fun and lighthearted atmosphere
• Working from anywhere with flexible working hours
• Paid vacation and sick leave days

Join Quantum and take a step toward your data-driven future.

Project Overview

We are looking for a Junior+ Full Stack Engineer to join a product-focused team. The role involves working on web applications across both frontend and backend, building new features, and improving performance and scalability.

Tech Stack

JavaScript (ES6+), HTML/CSS, React, Python, FastAPI, REST API, Git

Requirements

• 1+ year of commercial or strong practical development experience

• Good JavaScript fundamentals (async programming, closures, ES6+)

• Solid HTML/CSS knowledge (responsive layouts, cross-browser compatibility)

• Basic experience with React or similar frameworks

• Python knowledge and backend basics

• Experience with or strong willingness to work with FastAPI

• Understanding of REST API principles

• Ability to write clean and maintainable code

• English level sufficient for technical communication

Responsibilities

• Develop and maintain frontend and backend parts of web applications

• Build and support REST APIs using Python / FastAPI

• Collaborate with designers and engineers on product features

• Improve application performance and scalability

• Participate in code reviews and technical discussions

Nice to Have

• Experience with SQL or NoSQL databases

• Understanding of modern frontend tooling

• Basic cloud or deployment experience

• Technical education (optional)

What We Offer

• Remote work

• Competitive compensation (based on experience and location)

• Long-term collaboration

• Opportunity to grow within a product team

ToolSense was founded in June 2017 by Alexander Manafi, Benjamin Petterle, and Rostyslav Yavorskyi with the vision to support maintenance, repair, and operation teams by digitizing asset processes, enabling automation & empowering smarter decisions.

Through unifying assets, people & processes in ToolSense, the lives of frontline workers become easier & asset-intensive industries become more efficient.

ToolSense has already won numerous international customers from the facility services & construction industry and renowned industry awards, such as the “Interclean Innovation Award” or the “Construction Equipment Forum Startup Award”. Furthermore, ToolSense recently raised an €8m Series A investment round led by PwC IIoT to double down on its strategy of digitising asset-intensive industries.

Who we are looking for 

We are looking for an experienced Product Manager with strong domain expertise in FSM / CAFM solutions and a proven product management background.

The ideal candidate should be proactive, strategic, and capable of identifying product opportunities, operational gaps, and best practices independently — not only executing tasks, but shaping product direction.

Key Responsibilities

• Define and drive product strategy and roadmap for FSM / CAFM solutions
• Identify product improvements, missing functionality, and optimization opportunities
• Work closely with engineering, design, and business stakeholders
• Translate customer and business needs into product requirements
• Introduce industry best practices and modern product management processes
• Prioritize features, backlog, and product initiatives
• Conduct market and competitor research
• Support product discovery and long-term platform vision

Required Experience

• 5+ years of Product Management experience
• Strong experience in:
  • FSM (Field Service Management)
  • CAFM (Computer-Aided Facility Management)
  • Facility Management / PropTech / Real Estate Tech platforms
• Experience working with SaaS products
• Strong analytical and strategic thinking
• Ability to work independently and challenge existing assumptions
• Experience collaborating with cross-functional teams
• Excellent communication skills in English

Ideal Candidate Profile

The candidate should resemble senior product leaders with:

• strong domain expertise,
• strategic thinking,
• operational awareness,
• hands-on product ownership,
• and ability to bring structure and best practices into growing products.  

Nice to Have

• Experience with enterprise software
• Experience with workflow automation or asset management systems
• Technical understanding of integrations/APIs
• Experience in scaling B2B software products
• Background in digital transformation projects

Work Format

• Remote-friendly position

• Relocation to Vienna may also be considered

   

Ми — український продуктовий холдинг, який будує новий технологічний продукт у сфері iGaming для міжнародного ринку. Команда створює сучасну платформу з високими вимогами до надійності, безпеки та масштабованості, тому інфраструктура та engineering excellence є одним із ключових напрямків розвитку компанії.

Шукаємо сильного DevOps / SRE Engineer, який любить порядок в інфраструктурі, розуміє production-grade Kubernetes та вміє будувати стабільні системи без хаосу й “тимчасових рішень”. У нас — сучасний AWS stack, GitOps-підхід, Kubernetes у production, observability ecosystem та багато задач, де важливі reliability, security і масштабованість.

Це роль для інженера, якому цікаво не просто “підтримувати інфру”, а реально впливати на те, як працює engineering ecosystem компанії: від CI/CD і networking до monitoring, incident response та zero-downtime delivery.

Працюємо з офісу в Братиславі — у сильному engineering environment, де цінують системність, відповідальність та хороші технічні рішення.

Чим будете займатись

• Розвитком та підтримкою AWS infrastructure
• Роботою з Kubernetes / EKS у production
• Побудовою та підтримкою CI/CD pipelines
• Розробкою Terraform modules та Helm charts
• Налаштуванням networking, VPN, ingress/egress flows
• Роботою з observability stack та monitoring
• Побудовою SLI / SLO / SLA та alerting
• Incident response та rollback strategies
• Організацією backup / restore processes
• Підтримкою GitOps / ArgoCD approaches

• Автоматизацією operational tasks та runbooks

   

Наш стек

• AWS (EKS, VPC, RDS, S3, Elastic, ALB, Secrets Manager)
• Kubernetes
• Helm
• Terraform
• GitLab CI
• Docker
• Linux
• Prometheus / Grafana
• Loki / Kibana
• OTEL
• Cloudflare
• ArgoCD

Що для нас важливо

• 4+ роки DevOps / SRE experience
• Production experience з Kubernetes
• Досвід роботи з managed databases
• Хороше розуміння:
  • CI/CD security
  • IAM least privilege
  • private networking
  • incident response
  • rollback strategies
  • IaC review process
• Досвід із Terraform та Infrastructure as Code
• Розуміння observability та monitoring practices
• Практичний досвід із zero-downtime deployments
• Релокація в Братиславу

Буде плюсом

• RabbitMQ
• Kafka
• ClickHouse
• Redis
• Cloudflare Enterprise
• PagerDuty
• ArgoCD
• Досвід у Fintech / iGaming / regulated environments

Яку людину шукаємо

• Спокійного та системного інженера
• Того, хто любить автоматизацію та чисті процеси
• Людину, яка уважна до security та reliability
• Інженера, який мислить ownership’ом, а не “по тасках”
• Того, хто комфортно почувається в production-середовищі та не губиться під час інцидентів

Якщо вам подобається, коли складна інфраструктура працює передбачувано, стабільно та без сюрпризів — вам у нас сподобається.

Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and currently has offices in Toronto, London, Hong Kong, New York, São Paulo, Luxembourg and Mumbai.
Client attracts and selects high-caliber individuals from top-tier institutions around the globe. Join our team and look forward to:
• Diverse and inspiring colleagues and approachable leaders
• Stimulating work in a fast-paced, intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Being motivated every day by important social purpose and unshakable principles
• A deeply rooted culture of Integrity, Partnership and High Performance
If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity.

• Responsibilities:

  • Manage timelines/deliverables within the team towards the successful delivery of projects.
  • Design software solutions by interacting with portfolio managers, traders, operations staff and peers to understand requirements.
  • Develop solutions that are in line with client's technology biases, deliver efficiency and scalability, and enable new trading activities.
  • Provide knowledge transfer to team members and support staff through application demos, walkthroughs, and documentation.

• Mandatory Skills Description:

  • Experience in Python in an enterprise environment, covering the whole development life cycle
  • Experience with web development using either Angular, React or Dash Plotly.
  • Agile/scrum/Jira/confluence/Git
  • Experience with Cloud technologies, preferably AWS
  • Proficiency in CI/CD pipelines
  • Unit and integration testing

• Nice-to-Have Skills Description:

  • Capital market experience
  • Experience with BI tools, preferably QuickSight.
  • Experience with terraform for Infrastructure as code and cloud provisioning.
  • Experience with Jupyter notebooks for data analysis and reporting.

We are looking for a talented PHP Developer with strong Laravel expertise and solid database experience to join our team of professionals and help us build high-quality solutions.

Requirements:

• Minimum 4 years of experience in commercial software development.
• Relational databases (PostgreSQL/MySQL): optimized queries, indexing, transactions, locks, complex SQL queries.
• A strong background in PostgreSQL will be a big plus.
• Experience with NoSQL databases: MongoDB, Redis.
• Understanding of message queue systems (Kafka, RabbitMQ).
• Laravel – confident expertise (level 9/10).
• Experience developing and maintaining REST APIs, working with JSON.
• Proficiency with Git version control.
• Experience with Docker.
• Knowledge of external integrations: APIs, third-party services.
• Strong communication skills and ability to work effectively in a team environment.

We offer:

• A chance to work with a team of professionals who value quality and initiative.
• Flexible schedule and remote work opportunity.
• Competitive compensation based on experience and skills.
• Real opportunities for professional growth and career development.

We are seeking a talented Talent Acquisition Specialist with a hands-on experience in recruiting tech professionals. As a Talent Acquisition Specialist you will play a pivotal role in identifying and securing exceptional candidates who possess skills and knowledge required for our success.

Explore opportunities at JustMarkets and become a part of our team of professionals!

Responsibilities

• Build a diverse pool of active and passive candidates for the business through proactive market research, candidate relationship management, active search methods, soliciting potential candidates from employees and managers, and using various job boards
• Thoroughly vet candidates and make recommendations on the most effective interviewing teams to reduce the time from selection to offer
• Manage the recruitment process from job posting to hiring
• Focus on candidate experience, ensuring fast and effective communication with candidates and hiring managers throughout the process
• Collaborate with hiring managers to effectively manage their expectations and ensure success
   

Requirements

• 3+ years of relevant full-cycle recruiting experience
• Experience with non-tech position
• Experience of conducting competency-based interviews
• Demonstrated ability to handle high-volume recruiting cycles
• Strong knowledge of common human resources practices
• Clear and concise verbal and written communication skills, including Upper — Intermediate English
• Ability to jump between high-level strategy and tactical execution
• High attention to detail, particularly when it comes to editing job descriptions, messaging candidates, and scheduling
• Experience in working with an international organization with competing priorities
   

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Hi there! Our Magnetics team is currently looking for Recruiter!

🧲 Magnetics is a Ukrainian product marketing agency specialising in UX-UI, front-end, market research, product marketing, media advertising and affiliate marketing.
The company was founded in 2014.

Responsibilities:

• Designing and managing full-cycle recruitment processes for tech, digital marketing, and gray/complex niche roles.
• Developing and implementing advanced search strategies across multiple channels.
• Creating and maintaining scorecards for competency-based candidate assessment.
• Conducting high-volume candidate sourcing and selection (80% of time per month).
• Leading market salary analysis and other  analytics to ensure competitive remuneration packages and data-driven recruitment decisions.
• Managing multiple vacancies simultaneously (5+ per month) with autonomy and ownership.
• Partnering with managers to define role requirements, set recruitment priorities, and evaluate team needs.
• Evaluating candidates’ competencies and potential using structured assessments and scorecards.
• Utilizing advanced sourcing techniques including X-Ray search, Google search, LinkedIn, Djinni, Telegram, and other platforms.

Requirements:

• Minimum 2–3 years of experience as a Recruiter in the fields of digital marketing or gray/complex niches.
• Proven experience managing multiple vacancies simultaneously with measurable results.
• Strong experience with competency-based assessments and candidate evaluation.
• Experience in analytics, market research, and data-driven recruitment decisions.
• Advanced sourcing skills across multiple channels and platforms.
• Strategic thinking, proactivity, and ability to work independently.

🧲 What we offer:

• Office in Kyiv or Remote;
• We cover 50% of the cost for individual courses, training, and language programs;
• We cover 100% of the cost for team courses;
• Free consultations with our lawyers and an additional 50% discount on - any type of legal services;
• Health insurance;
• Flexible schedule;
• Regular salary reviews;
• Team buildings in Ukraine.

Are you the ultimate talent magnet? Show us your CV and let's make it a match!

Hello, buddies 👋 Step into a world of endless opportunities and exciting challenges 🚀

We’re on the hunt for an exceptional Product Manager to join our dynamic team.

🧲 Magnetics is an innovative company that thrives on delivering excellence. We specialize in UX-UI, front-end development, market research, product marketing, media advertising, and affiliate marketing. Our journey began in 2014, and we've been dedicated to pushing boundaries ever since.

Requirements:
— 3+ years of Product Manager experience  in gray niches;
— Knowledge of UI/UX principles;
— Knowledge of product analytics within the domain context;
— Strong cross-functional management skills;
— Understanding of key product and business metrics, ability to make decisions based on them;
— Experience in increasing product conversion rate (CRO);
— Experience in developing websites on different CMS and platforms (setting tasks for developers, designers and QA);
— Experience in managing product backlog and setting priorities aligned with business objectives and team capacity;
— Ability to forecast and plan tasks within sprints, and across monthly and quarterly cycles.

Responsibilities:
— Product development and optimization;
— Tracking, analyzing, and improving product metrics, including conversion rate, LTV, ARPU, and retention rate;
— Driving the formation of the product roadmap based on strategy and data, and presenting it for business approval;
— Implementing technical development according to the roadmap, assigning and overseeing tasks for tech, design, payment, content, and other departments;
— Full ownership of the product backlog;
— Collaborating with the retention department to implement customer retention mechanics;
— Understanding and managing payment systems and flows;
— Regular monitoring and analysis of competitors’ products to identify and implement competitive advantages;
— Experience in designing bonus systems will be considered a plus, but is not a core responsibility.

What we offer:
🧲Office in Kyiv or remote;
🧲We cover 50% of the cost for individual courses, training, and language programs;
🧲We cover 100% of the cost for team courses;
🧲Free consultations with our lawyers and an additional 50% discount on any type of legal services;
🧲Health insurance;
🧲Flexible schedule;
🧲Regular salary reviews;
🧲Team buildings in Ukraine.

We're on the lookout for a driven and experienced CEO to lead our company. This is a pivotal role for someone who is ready to take full ownership of business performance, team leadership, and strategic growth in a high-velocity digital environment.

🧲 Magnetics is a digital company that develops and scales its own online products across competitive and fast-paced markets. Founded in 2014, we rely on data, bold hypotheses, and user experience to grow efficiently.

Requirements:

• At least 2 years of experience in a C-level executive role such as CEO or COO;
• Strong background in performance marketing, user acquisition, and product lifecycle management;
• Experience leading cross-functional teams;
• Excellent financial and strategic thinking: ability to develop and defend a business plan and translate it into action;
• Exceptional leadership skills — structured, goal-oriented, and proactive;
• Previous experience in fast-paced digital or “gray niche” industries is a strong advantage;
• Strong motivation to drive results.
  
  Responsibilities:
• Develop and defend the annual business plan, including budget and growth KPIs;
• Lead and directly manage acquisition (SEO, Media Buying, Affiliate), product, and retention functions;
• Oversee product development, customer success, content, and payments operations;
• Monitor core business metrics and report progress directly to the Founder;
• Build, lead, and optimize a high-performing cross-functional team;
  Identify and execute growth opportunities through strategic decisions and operational improvements;
• Act as a key decision-maker and culture carrier within the company.
  
  What we offer:
• Office in Kyiv or Remote;
• We cover 50% of the cost for individual courses, training, and language programs;
• We cover 100% of the cost for team courses;
• Free consultations with our lawyers and an additional 50% discount on any type of legal services;
• Health insurance;
• Flexible schedule;
• Regular salary reviews;
• Team buildings in Ukraine.
   

🧲 Ready to lead Magnetics to the next level? Apply now to start a conversation and discuss how your vision aligns with our goals. We are looking forward to a deep dive into your experience!

Hey, buddies 👋 Welcome to the world of opportunities and challenges!

For an incredible company, we are looking for a great Financial Analyst to join our awesome team.

🧲 Magnetics is a digital company that develops and scales its own online products across competitive and fast-paced markets. Founded in 2014, we rely on data, bold hypotheses, and user experience to grow efficiently.

Requirements and skills:

• 3+ years of experience in financial analytics / FP&A / financial business partnering
• Strong analytical skills and ability to work with large datasets
• Understanding of unit economics (CAC, LTV, ROI, payback period)
• Experience in affiliate marketing, investments, or other high-growth industries.
• Experience working with accounting and ERP systems (e.g., 1C) and analytical tools such as Tableau or Power BI.
• Understanding of financial reporting (P&L, cash flow, budgeting)
• Understanding of accounting and financial operations
• Experience in managing or mentoring team members is a plus
• Ability to not only analyze data but also explain insights and drive business decisions
• Strong communication skills and a proactive, business-oriented mindset

Responsibilities:

• Analyze traffic costs, affiliate payouts and other key company expenses
• Evaluate profitability by channels, partners, GEOs, and products
• Build and maintain unit economics models (LTV, CAC, ROI, payback)
• Identify inefficiencies in spend and opportunities for business growth
• Provide data-driven insights and recommendations to support business decisions
• Support budgeting and forecasting processes
• Analyze actual vs planned performance and explain deviations
• Prepare regular financial reports for management
• Collaborate with marketing, product, and affiliate teams to align financial insights with business needs
• Lead and mentor the Financial Manager, overseeing operational finance processes and ensuring accuracy and efficiency in execution

What we offer:

🧲 Office in Kyiv, Hybrid or Remote (at your choice);

🧲 We cover 50% of the cost for individual courses, training, and language programs;

🧲 We cover 100% of the cost for team courses;

🧲 Free consultations with our lawyers and an additional 50% discount on any type of legal services;

🧲 Health insurance;

🧲 Flexible schedule;

🧲 Regular salary reviews;

🧲 Team buildings in Ukraine.

We are looking for an experienced Team Lead Affiliate Manager to join our team! In this role, you will lead and mentor the affiliate team while driving the growth and efficiency of our partner program. You’ll play a key role in shaping affiliate strategy, building strong partnerships, and ensuring outstanding performance across the affiliate channel.

Are you ready to take the next step in your career and lead a high-performing team in a dynamic and innovative environment? If you enjoy strategic thinking, leadership, and building strong partnerships, we’d love to hear from you!

HOW YOU WILL MAKE AN IMPACT

• Lead, mentor, and develop the Affiliate Managers team, ensuring high performance and professional growth.
• Develop and implement the overall affiliate marketing strategy aligned with company goals.
• Build and maintain strong relationships with top affiliates and strategic partners.
• Oversee the onboarding and management of new affiliates while strengthening relationships with existing partners.
• Monitor affiliate traffic quality, ensuring compliance with company policies and brand standards.
• Analyze key performance metrics (ROI, LTV, NGR, GGR, ARPU, ROAS, etc.) and identify opportunities for growth and optimization.
• Coordinate with internal teams (marketing, product, analytics, compliance) to improve affiliate performance.
• Develop incentive programs, campaigns, and loyalty initiatives for top-performing partners.
• Track and analyze team performance, ensuring KPIs are met and exceeded.
• Improve internal processes, reporting systems, and workflow efficiency within the affiliate department.
• Represent the company at industry conferences and networking events.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 3+ years of experience in affiliate marketing within the iGaming or Betting industry.
• At least 1 year of experience leading or mentoring a team.
• Upper-intermediate or higher proficiency in English.
• Strong analytical mindset with the ability to interpret traffic and performance data.
• Experience working with affiliate platforms, tracking systems, and CRM tools.
• Excellent leadership, communication, and negotiation skills.
• Strong organizational and project management abilities.
• Experience working with high-volume traffic partners.
• Willingness to travel and attend industry conferences.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 
 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 
 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 
 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 
 

Responsibilities: 

• Design and implement complex infrastructure projects using IaC and best practices. 
• Build and improve automation pipelines for software development lifecycle. 
• Participate in systems performance tuning, work on platform high availability. 
• Continuously work on monitoring and observability tools. 
• Tightly collaborate with application software engineers to improve platform health, performance, and security standards, assist in architecture planning. 
• Incident mitigation, evasion and postmortem investigation and in-depth technical assistance for the customer support team. 
   

Skills Required: 

• Linux administration and troubleshooting experience – must have. 
• Production experience with AWS or other cloud platforms and a strong desire to learn AWS quickly – must have.  
• Experience with GCP is a strong plus.  
• Strong experience with configuration management automation and IaC (preferably Ansible, Terraform) must have. 
• CI/CD stacks management experience, Jenkins, GitlabCI, others – must have. 
• Solid understanding of shell/Python or other – must have. 
• Experience with containers management – must have. 
• Experience with containers orchestration (Kubernetes/Nomad/other). 
• Experience with metrics and logging solutions: ELK, Prometheus, etc. 
• Familiarity with distributed *SQL and non-SQL databases – would be a plus. 
• Experience working and configuring Nginx, Kafka, CDN, DDoS protection – would be a plus. 
• Proven experience in leading projects from design to production. 
• English – intermediate, we are working in close collaboration with teams across the world. 
   

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

About OneTablet

OneTablet is a restaurant delivery management platform that helps restaurants sell more and operate better across DoorDash, Uber Eats, Grubhub, and other ordering platforms. We optimize the signals that platform algorithms use to rank restaurants, enhance menus with AI, and expand sales surface — so restaurants make more money, measurably, in dollars.

We operate AI-first. AI isn't a buzzword here — it's how we actually run. We use AI agents internally to monitor stores, investigate issues, and handle operational work that traditional teams do manually. Our support team is built around this: smaller, sharper, more technical, and every person has real ownership over outcomes — not just tickets.

The Role

We're hiring a Support Team Lead to build and run our AI-native support operation.

This is a hands-on, player-coach role — not a management-only position. You'll spend a significant part of your time doing actual support work: taking shifts, handling tickets, making calls, troubleshooting issues directly with restaurants. The other part, you'll spend leading the team, building processes, hiring, and improving how everything works.

Hands-on support (you do the work):

• Work regular support shifts — handle tickets, chats, and calls with restaurants directly.
• Troubleshoot tablets, printers, connectivity, order, and menu issues.
• Own complex and escalated issues end-to-end until resolution.
• Make and receive support calls; ensure restaurants feel supported and heard.

Team leadership and operations (you build the system):

• Lead the support team day-to-day — coordinate coverage, distribute work, make sure nothing falls through the cracks.
• Hire and mentor support reps: find high-ownership, technically curious people, onboard them, coach them, help them grow.
• Supervise and improve AI agents that handle monitoring, triage, and first-response. Review their work, identify gaps, and work with product/engineering to make them better.
• Build and maintain SOPs, playbooks, and escalation paths so new reps (and new AI capabilities) can plug in and be effective quickly.
• Own support quality — review interactions for tone, accuracy, and resolution. Monitor KPIs. Identify patterns and drive improvements.
• Be the voice of the restaurant internally — translate support patterns into product feedback.

What We're Looking For

Must-haves:

• Prior experience leading or coordinating a support team — you've managed people, distributed work, coached reps, and owned quality outcomes. Doesn't have to be a big team; a small, high-performing one is better signal.
• High ownership and agency. You don't wait to be told what to do. If something's broken, you fix it or flag it. If a process doesn't exist, you create it. If a customer is upset, you own it until it's resolved.
• Excellent English — written and spoken. Our restaurants are US-based; communication quality directly impacts trust.
• Comfortable working US timezone hours, including evening, night, and weekend shifts as part of near-24/7 coverage rotation.
• Technically comfortable. You can troubleshoot tablets, printers, connectivity issues, and basic networking without needing hand-holding. You're not afraid of logs, dashboards, or unfamiliar tools.
• Genuine comfort with AI tools. You use AI in your own work already — and you're excited about managing a team where AI does real operational work alongside humans, not just assists in the background.

Strong signals:

• Experience in restaurant tech, hospitality tech, or SaaS support for SMBs.
• You've built SOPs, playbooks, or knowledge bases that actually get used.
• You've worked in a startup or small company where you wore multiple hats and figured things out without a large support infrastructure.
• You've managed or supervised automated systems, bots, or AI tools in a support context.
• Spanish or Mandarin language skills (many of our restaurant partners speak these).
• You've used tools like Intercom, Linear, or similar for support operations.

What this role is NOT:

• This is not a management-only role. You'll be on the front lines regularly, handling real support alongside your team.
• This is not a 9-to-5 role. Restaurants operate evenings and weekends; coverage needs to match.
• This is not a role where you can avoid AI. If you're skeptical about AI being a real part of operations, this isn't the right fit.

Why This Role

When a restaurant's orders stop flowing, we're the ones they call. You'll own how support works — building the team, the processes, and the human + AI system from early stage. Your decisions will directly shape how things run. If you want to build what an AI-native support team actually looks like — not just manage a queue — this is the role.

Work Setup

• Remote, full-time
• US timezone coverage required — including evenings, nights, and weekends on rotation
• Tools: Intercom, internal dashboards, AI agents, phone/chat/email