Jobs at Djinni

About the company:
Company Overview
A full-service growth marketing agency that helps businesses accelerate growth through integrated branding, creative, digital marketing, media buying, SEO, web development, data analytics, marketing automation, and outbound sales. The company partners with SMBs and enterprise clients, delivering end-to-end strategies that combine creativity, technology, and performance marketing to drive measurable business results.

Primary responsibilities:
• Manage the web development team and workload allocation
• Define and evolve the team's technical direction
• Evaluate and improve development processes
• Plan and manage web projects end-to-end
• Assign tasks based on developers' capabilities
• Monitor deadlines, quality, and project delivery
• Prepare project status reports and presentations

Requirements:
• 2+ years of hands-on or managerial experience in web development (Front-end, Back-end, Full-stack, or WordPress)
• Strong knowledge of PHP, WordPress, HTML, CSS, and JavaScript
• Experience with Shopify and CRM systems is a plus
• Understanding of Agile, Scrum, and Kanban methodologies
• Ability to estimate project scope, effort, timelines, and costs
• Experience managing teams and multiple projects simultaneously
• Proven ability to make technical decisions and improve development processes

• English B2+

•  Higher education in IT, Computer Science, or related fields

!It is important to be available and work according to Canadian time zones.

Benefits:

• Opportunity to build processes from scratch
• Role in a new project with vertical growth opportunities as the team scales
• B2B collaboration
• Two weeks of paid vacation
   

Description
 

We’re looking for an experienced Product Owner/Business Analyst to help our client build a graph-native intelligence and workflow platform in the FinTech domain. The platform is an intelligence layer that ingests documents and communications, structures data, and powers compliance workflows, approvals, and controlled AI recommendations.

You’ll act as the primary link between the client, business stakeholders and delivery team. You’ll translate complex business workflows and regulatory requirements into a clear, prioritized product backlog, own scope decisions, and make sure the platform matches the main principles defined during the Discovery phase.

Requirements
 

• 5+ years of experience as a Product Owner or Business Analyst on B2B SaaS or enterprise platform products. 
• Hands-on experience working with intelligent/AI-powered platforms defining scope, writing requirements, and collaborating with AI/ML teams. 
• Some experience in FinTech or another regulated financial services domain. 
• Experience working directly with senior business stakeholders to negotiate scope and priorities. Strong stakeholder management and communication skills.
• Experience in Agile/Scrum delivery (sprint planning, backlog refinement, story writing, acceptance criteria). 
• Fluent English. 
• Structured thinker who can map end-to-end workflows and identify edge cases (e.g. trusts, entities, multiple jurisdictions).

Responsibilities
 

• Own and prioritize the product backlog end-to-end: acceptance criteria, edge cases, definition of ready, all in place before engineering starts.
• Translate discovery findings, user interviews, and stakeholder input into clear epics, user stories, and acceptance criteria.
• Define and continuously refine MVP scope, balancing business value, regulatory requirements, and technical feasibility.
• Act as the primary point of contact between the client, business stakeholders and the delivery team.
• Collaborate with architecture and engineering on integration scope (KYC/ID providers, e-signature,CRM, etc.) without owning technical implementation decisions.
• Define success metrics and KPIs (e.g. onboarding cycle time, advisor capacity, compliance review time) and track value realization post-release.
• Support sprint planning, backlog refinement, release planning, and stakeholder demos/reviews.
• Maintain product documentation: scope, requirements traceability, decision log, and roadmap.

Nice to have
 

• Familiarity with financial services regulatory frameworks (e.g. MiFID II, GDPR, or local equivalents) and data residency/sovereignty requirements. 
• Conceptual understanding of relationship/graph-based data modeling for complex entity structures.
• Familiarity with digital ID/KYC providers, e-signature platforms, or PMS/OMS and custodian integrations. 
• Comfortable partnering with business analysts, architects, and UX designers across client and internal teams to convert ambiguous requirements into clear specifications.

About the Project

AI Interview Platform (client name undisclosed) — a leading technical interviewing platform used by fast-growing startups and large enterprises worldwide. It pairs experienced engineers with standardized interview frameworks to enable fair, high-signal, and scalable hiring for software engineers globally.

What You'll Do

• Conduct live technical interviews with software engineering candidates worldwide via the platform.
• Assess coding skills, problem-solving abilities, technical knowledge, and communication while creating a professional and inclusive candidate experience.
• Provide structured, objective feedback based on established evaluation criteria to reduce bias and improve hiring quality.
• Collaborate with the client’s team to test, refine, and improve interview content, processes, and platform features.

Must Have

• 4+ years of professional experience as a Software Engineer/Developer.
• Strong Java proficiency + working knowledge of frontend technologies (JavaScript, React, or similar).
• Solid understanding of algorithms, data structures, and software engineering fundamentals.
• Excellent English communication skills (spoken and written).
• Professional demeanor, ability to deliver objective assessments, and reliable setup (webcam, microphone, stable internet).

Nice to Have

• Prior experience conducting technical interviews (DS&A, system design).
• Mentoring, coaching, or technical leadership experience.
• Interest in talent assessment, interviewing best practices, or inclusive hiring.

Location: EU / Remote (Ukraine)

Type: Freelance full-time (first 3 months), with option to go part-time later.

About the Project

AI Interview Platform (client name undisclosed) — a leading technical interviewing platform used by fast-growing startups and large enterprises worldwide. It pairs experienced engineers with standardized interview frameworks to enable fair, high-signal, and scalable hiring for software engineers globally.

What You'll Do

• Conduct live technical interviews with software engineering candidates worldwide via the platform.
• Assess coding skills, problem-solving abilities, technical knowledge, and communication while creating a professional and inclusive candidate experience.
• Provide structured, objective feedback based on established evaluation criteria to reduce bias and improve hiring quality.

• Collaborate with the client’s team to test, refine, and improve interview content, processes, and platform features.

   

Must Have

• 4+ years of professional experience as a Software Engineer/Developer.
• Strong Python proficiency
• Working knowledge of frontend technologies (JavaScript, React, or similar).
• Solid understanding of algorithms, data structures, and software engineering fundamentals.
• Excellent English communication skills (spoken and written).
• Professional demeanor, ability to deliver objective assessments, and reliable setup (webcam, microphone, stable internet).

Nice to Have

• Prior experience conducting technical interviews (DS&A, system design).
• Mentoring, coaching, or technical leadership experience.
• Interest in talent assessment, interviewing best practices, or inclusive hiring.

Location: EU / Remote (Ukraine)

Type: Freelance full-time (first 3 months), with option to go part-time later.

About Yanarchy

Yanarchy is an LA-based talent agency that partners with bold, ambitious creators to help them scale their impact. We're not just an agency - we're building an ecosystem of tools and monetization products rooted in real creator-economy expertise.

About the Role

We’re hiring a Senior Client Success Manager to own the day-to-day health of a portfolio of high-value Talents. You will identify risks early, understand what is causing them, and coordinate Traffic, Sales, and Operations to resolve them.

This role is responsible for turning Talent feedback, performance signals, and delivery issues into clear actions: gathering the right people, defining owners and deadlines, following up on execution, and escalating when needed. You will also identify recurring issues and improve the processes behind them.

Your focus is Talent retention, satisfaction, capacity, and consistent content delivery — not simply passing messages between Talent and internal teams.

What You'll Own

Talent Relationship Strategy & Retention

• Own the health and retention of an assigned portfolio of Talents, with clear accountability for churn and satisfaction outcomes.
• Design and run a proactive check-in cadence that surfaces workload, morale, and capacity issues before they become problems.
• Build recovery and re-engagement plans for at-risk Talent, and track execution to close.

• Identify and act on early disengagement signals, even when Talent says "all good." Use behavioral patterns, delivery consistency, communication quality, workload, and performance data to assess the real health of the relationship.

   

Cross-Functional Leadership

• Own the cross-functional resolution of Talent-impacting issues. When internal departments’ decisions create risk for Talent satisfaction, performance, capacity, or retention, identify the root cause and drive the resolution.
• Convene the appropriate team leads, collect the necessary context and feedback, define a clear action plan with owners and deadlines, and track execution through resolution.
• Represent the voice of Talent in internal strategy conversations, balancing growth targets against Talent wellbeing and capacity.

• Challenge assumptions and escalate when needed. You are expected to bring a clear recommendation and drive a decision when priorities conflict across departments.

   

Communication & Operational Excellence

• Own how Talent stays informed — company updates, experiments, policy changes, best practices — and set the standard for how that communication is structured and timed.
• Set and enforce SLAs for response times and issue resolution across your portfolio.

• Drive clean, structured documentation: meeting summaries, decisions, owners, and deadlines tracked in ClickUp.

   

Content Activation & Delivery

• Own the briefing process end-to-end: goal, angle, format, length, deadline, and quality bar, with zero ambiguity for Talent or internal teams.

• Track delivery against plan and unblock issues before they become missed deadlines.

   

Conflict Resolution & Decision-Making

• Identify misalignment early and bring data-backed solutions to the table, not just problems.
• Facilitate decisions across stakeholders and define fallback plans when things don't go as expected. When an issue is recurring, identify the process failure behind it and initiate improvements to prevent it from happening again.

What You Bring

• 4+ years in Client Success, Talent/Creator Management, or a senior Personal Assistance/Executive Support role, with direct ownership of relationship outcomes.
• Fluent, polished English (written and spoken) with a strong command of US business communication norms — you know how to set expectations and hold a hard conversation without damaging trust.
• A track record of independently managing complex escalations across multiple teams: diagnosing root causes, aligning stakeholders, driving decisions, and holding owners accountable for execution.
• Sharp prioritization and structured execution: deadline management, checklist/systems thinking, and clean written communication.

• Working fluency with ClickUp and Google Workspace; comfortable reading dashboards and drawing conclusions from basic analytics.

   

Nice to Have

• Prior experience specifically in Talent or Creator Management.
• Familiarity with digital media, traffic acquisition, or sales processes.
• Understanding of influencer operations and content production workflows.

What We Offer

• Fully remote role on a lean, ambitious team with minimal red tape.
• Competitive, performance-based compensation with real room for growth.
• Paid vacation, sick leave, and personal days off.
• Direct influence over how the Client Success function is built and scaled.
• A fast feedback loop and genuine ownership over your ideas.

Project Description:

We are building a next generation cross asset data fabric, which will bring together disparate data sources for the global bank. It will enable industry leading analytics, reporting and data science solutions. There are multiple streams within application covering Reporting, Data and Analytics.

Responsibilities:

This role is for a Senior Business Intelligence (BI) Developer to create reporting framework and set up the ground work for creation of Tableau reporting via Dashboards and scheduled reporting. The ideal candidate will help to ensure highest level of quality of a product being developed while working very closely with different stakeholders spread across globally
Candidate will work independently and is highly self-motivated. Applies skills and knowledge of the business to test creative solutions to meet client and business needs.

Mandatory Skills Description:

1. Strong SQL and Data Analyst experience.
2. Experience in Tableau
3. Proven experience as BI developer
4. Background in data warehouse design (e.g. dimensional modeling) and data mining
5. Understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework
6. Proven abilities to take initiative and be innovative
7. Analytical mind with a problem-solving aptitude.
8. Team player, good on communication with Business Analysts or Traders, Highly Motivated, quick learner, general interest in Equity/Equity Derivatives Trading Business. Experience in Risk Department (Risk area).
9. Exposure to Equities business
10. Must have worked in Agile [min 2+ years]
11. Must have good analytical & logical skills
12. Strong interpersonal, oral and written communication

Nice-to-Have Skills Description:

- Understanding of Big Data concepts and technologies, enabling effective handling and analysis of large datasets.
- Concepts (HDFS,Spark,Hive,Impala)

Languages:

English: B2 Upper Intermediate

The position needs to be filled urgently, so the interview and decision-making process will move very quickly

AI-Native System Architect

A fast-growing German AI software startup is hiring 2-3 full-time AI-Native System Architects in Ukraine.

The company has been operating for around 20 months, is growing quickly and is building a long-term engineering team.

This is a fully remote, direct full-time employment position with the German company.

YOUR ROLE

This is not a traditional software development role focused on writing every line of code manually.

You will act as the technical authority behind an AI-native development process. AI tools such as Claude Code, Cursor and Codex will generate a significant part of the code, while you remain responsible for the overall architecture, system integrity, quality, security and long-term maintainability of the product.

You should be able to understand the complete system, challenge technical decisions and ensure that AI-generated code fits into a clean, consistent and maintainable architecture.

WHAT MATTERS MOST

You should be able to:

- Take ownership of the overall system architecture
- Make independent technical decisions without daily guidance
- Understand the interaction between frontend, backend, databases, APIs and infrastructure
- Define clear structures, interfaces and responsibilities across the system
- Review, challenge and improve AI-generated code
- Identify architectural risks, inconsistencies and technical debt
- Ensure security, performance, scalability and maintainability
- Translate business requirements into sound technical solutions
- Work directly with the founder as a technical sparring partner
- Challenge assumptions and propose better solutions
- Communicate clearly in English

AI-NATIVE DEVELOPMENT

Claude Code, Cursor, Codex or similar tools should already be part of your daily development workflow.

The focus is not on manual coding speed. The focus is on using AI effectively while maintaining full technical control over:

- Architecture
- System design
- Data models
- Code quality
- Security
- Testing
- Integrations
- Technical decisions
- Long-term maintainability

You must be able to understand what the AI generates, recognise weak or incorrect solutions and guide the development process in the right direction.

RELEVANT EXPERIENCE

The ideal candidate has already taken responsibility for a complete software system or a significant part of its architecture.

Relevant experience may include:

- System or software architecture
- End-to-end ownership of software products
- Architecture of SaaS platforms
- Backend and frontend system design
- Database and API architecture
- Authentication, permissions and security
- Cloud infrastructure and deployment
- AI-assisted software development
- Code reviews and technical quality assurance
- Scalable and maintainable system design

A specific technology stack or number of years is not the main deciding factor.

What matters is whether you have already made important architectural decisions, taken responsibility for the overall system and can work independently.

This role is not suitable for someone who has only implemented isolated frontend or backend tasks under the direction of another architect.

LOCATION

- Ukraine or Europe
- Fully remote

SALARY AND EMPLOYMENT

- $ 2,500-4,000 gross per month
- Depending on experience, seniority and proven system responsibility
- Direct full-time employment with the German company
- Long-term position
- Start as soon as possible
- No parallel full-time employment or full-time studies

INTERVIEW PROCESS

- Short introductory interview - approximately 15-20 minutes
- AI-based take-home task - approximately one working day
- Final interview with the founder - approximately 90 minutes

The company makes decisions quickly. First interviews are planned within the next 48 hours.

PLEASE INCLUDE IN YOUR APPLICATION

- Your CV
- Current location
- Salary expectation in EUR
- Earliest possible start date
- A short explanation of how you use Claude Code, Cursor or Codex
- One example of a complete system you architected or technically owned
- The main architectural decisions you personally made
- The size of the team and your exact responsibility
- Whether you can work independently as an AI-Native System Architect

Storm Seed Studio is a game art outsourcing studio working with slot games, mobile games, iGaming projects, and creative game visuals.

We are looking for a Sales / Business Development Manager who can help us find new clients, build relationships, and grow the studio’s international project pipeline.

You will be responsible for lead generation, outreach, client communication, follow-ups, calls, and supporting negotiations. The main focus is on game studios, iGaming companies, casino game providers, and businesses that may need high-quality game art production.

We expect good English, strong communication skills, ownership, and genuine interest in creative/game outsourcing. Experience in sales, business development, lead generation, or B2B communication is important. Experience in game art, iGaming, outsourcing, or creative production would be a strong plus.

We offer remote cooperation, a flexible workflow, and the opportunity to grow into a long-term business development or partner-like role.

Compensation

We offer a flexible cooperation model based on a fixed base during the trial period + commission from closed projects.

The exact terms are discussed individually based on your experience, level of ownership, and ability to manage the sales process independently.

After the trial period, we are open to reviewing the cooperation model depending on results, including a higher base, increased commission, or a broader profit-sharing structure.
 

Description:

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.


The future of Web3 starts with you: join us as a PreSale Specialist!

Requirements:

— 3+ years of experience in pre-sales, lead generation, or B2B sales
— Understanding the principles of working with ICP (ideal customer profile) and segmentation
— Knowledge of the main lead generation metrics and the ability to work with them
— Experience writing and adapting outreach scripts based on ICP, segment, and context
— Hands-on experience with multi-channel outreach and limitations (email, LinkedIn, Telegram, WhatsApp, etc.)
— Strong business communication and product presentation skills
— Ability to analyze outreach performance and optimize messaging and targeting
— Confident knowledge of the Salesforce CRM system and data management tools (Excel/Google Sheets)
— Attention to detail, systematic approach, and high level of self-organization

Responsibilities:

— Working with the provided lead databases for primary qualification and segmentation
— Communicating with leads via email, LinkedIn, Telegram, WhatsApp, and conducting pre-sales activities
— Identifying customer needs and presenting the value of the product.
— Conduct structured discovery in communication to identify client needs, use cases, and potential opportunities
— Transferring qualified leads to the business development department for further negotiation
— Maintaining the relevance and accuracy of data in CRM (Salesforce)
— Collaborate with marketing and sales teams to agree on qualification criteria and priorities
— Use CRM data and BD feedback to continuously improve targeting and qualification approach
— Analyze outreach performance and optimize messaging, segmentation, and channel usage

Would be a plus:

— Experience in the crypto industry

Language proficiency:

— English — (Upper-Intermediate (B2))

— Ukrainian — (Native)

Work conditions:

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.

Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.

Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.

Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 24 calendar days of paid leave.
— Additional days off for national holidays.

With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!

WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.

We are looking for a detail-oriented Localization Manager to keep our multi-brand iGaming sites fully translated and error-free across multiple languages. In this role, you will add new translations to the sites, work with AI translation tools and external contractors, and fix any text issues that come up. If you have localization experience and a sharp eye for detail, we'd love to connect with you.

HOW YOU WILL MAKE AN IMPACT

• Ensure all our sites are fully translated across every supported language, with no missing or incomplete content
• Add new translations to the sites and keep localization coverage complete as products and content evolve
• Produce translations using AI translation tools and adapt them for accuracy and readability
• Collect translations from external contractors and add them to the sites
• Coordinate with proofreading contractors to ensure texts on the site are reviewed and polished
• Identify and fix text errors, typos, and inconsistencies across all brands and languages
• Maintain translation quality and consistency using Weblate as the core localization tool
• Monitor the sites regularly to catch missing translations and text issues before they impact users
• Keep localization workflows organized so new content is translated and published quickly

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• At least 1 year of experience in localization, translation management, or a similar role
• Hands-on experience with Weblate
• Strong attention to detail and a sharp eye for text errors, typos, and inconsistencies
• Ability to work with AI translation tools and adapt output for quality
• Experience coordinating with external contractors and proofreaders
• Comfortable managing multiple languages and localization tracks simultaneously
• Organized, proactive, and able to keep translation coverage complete in a fast-moving environment
• English proficiency: B1+

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Remote | Spanish C1+ | Product IT Company
 

We are helping our partner, a growing product-focused IT company, find a Sales Manager to support and expand their presence in the Spanish market.

This is not a role focused on aggressive sales tactics, rigid scripts, or endless cold prospecting from scratch.

We’re looking for someone who genuinely enjoys working with people, thrives in conversations, and wants to grow within an international business environment while becoming an expert in a valuable product.

About the Role

This position sits somewhere between Sales, Account Management, and Customer Success.

We’re not simply looking for someone who can sell.

We’re looking for someone who wants to understand customers, identify their needs, help them find the right solutions, and build long-term relationships based on trust.

What You’ll Do

• Communicate with customers across the Spanish market.
• Introduce and explain the product’s features and capabilities.
• Work with existing customers to maximize product value.
• Re-engage customers who have stopped using the platform.
• Reach out to potential customers using prepared contact databases.
• Conduct phone calls, online meetings, and day-to-day customer communication.
• Maintain accurate records in the CRM system.
• Identify customer needs and recommend appropriate solutions.
• Collect and share customer feedback with the Product Team.
• Contribute to the growth and development of the company’s Spanish market operations.

Who We’re Looking For

We would love to hear from you if you:

• Have Spanish language proficiency at C1 level or higher.
• Communicate confidently and naturally with different types of people.
• Enjoy building relationships and earning customer trust.
• Have experience in Sales, Account Management, Customer Success, Customer Support, Client Relations, or Call Center environments.
• Are comfortable working with both existing and potential customers.
• Enjoy learning new products and understanding customer businesses.
• Are motivated by personal and professional growth.

Nice to Have

• Living in Spain or previous experience living in Spain.
• Experience working with B2B customers.
• Experience selling to or supporting Spanish-speaking markets.

• Familiarity with the Spanish business culture and communication style.

   

What Matters Most

More than previous experience, we value people who:

• Take ownership and responsibility for their work.
• Are proactive and solution-oriented.
• Enjoy learning and continuous development.
• Are curious and ask thoughtful questions.
• Work collaboratively and support their teammates.
• Respect customers and colleagues.

• Are interested in building long-term relationships rather than chasing short-term wins.

   

What the Company Offers

• A role within a product-focused IT company.
• The opportunity to contribute to the growth of an international market.
• Full product training and ongoing support from the team.
• Real opportunities for career development and internal growth.
• A culture built on trust, ownership, learning, and initiative.
• Fully remote work format.

• Competitive fixed salary plus performance-based bonuses.

   

Why This Opportunity?

This role is ideal for someone who wants more than a traditional sales position.

You’ll have the opportunity to become a trusted advisor for customers, help shape the company’s growth in Spain, and develop your career within a supportive and ambitious team.

If you’re excited about working with the Spanish market, building meaningful customer relationships, and growing alongside a strong product business, we’d love to meet you.

Are you passionate about building reliable, scalable, and highly available production systems? Do you enjoy solving complex engineering challenges through automation, observability, and software engineering?
Optimove is looking for a Senior Site Reliability Engineer (SRE) to join our global SRE organization. In this role, you'll partner with engineering teams globally to improve the reliability, scalability, and operational excellence of our cloud platform.
As a Senior SRE, you'll lead engineering-driven reliability initiatives by building automation, improving deployment processes, advancing observability, and driving operational excellence across our production environment.

Responsibilities
 

• Reliability Engineering – Design and implement solutions that improve the reliability, availability, and scalability of our production platform while proactively identifying and eliminating operational risks.
• Automation & Platform Engineering – Build internal tools and automation that eliminate manual operational work, improve engineering productivity, and streamline production workflows.
• Observability – Improve monitoring, alerting, dashboards, and production visibility while driving initiatives that reduce alert fatigue, improve incident detection, and strengthen operational insights.
• Production Rollouts – Design, improve, and support production deployment processes using modern release strategies such as Canary, Blue/Green, and Feature Flags to ensure safe and reliable releases.
• Production Reliability & Incident Response – Lead the investigation and resolution of critical production incidents, perform root cause analysis, and implement long-term preventive improvements that improve platform resilience and reduce recurring issues.
• On-Call & Operational Excellence – Participate in the team's on-call rotation, ensuring reliable production operations. Respond to critical incidents, collaborate with engineering teams during service disruptions, and drive engineering improvements, automation, and operational best practices that reduce operational toil and prevent future incidents.
• Cloud & Infrastructure – Design, maintain, and improve our Kubernetes-based cloud platform, CI/CD pipelines, and production infrastructure running on GCP and AWS.
• Engineering Partnership – Collaborate closely with Software Engineers, DevOps, DBAs, and Product teams to improve reliability across the software development lifecycle and promote SRE best practices.
   

Requirements
 

• 5+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, or Infrastructure Engineering.
• Hands-on experience operating Kubernetes in production environments.
• Strong experience working with public cloud platforms (GCP or AWS).
• Strong programming and scripting skills (Python preferred; Go or Bash are a plus).
• Experience designing and building automation and internal engineering tools.
• Experience working with CI/CD pipelines and modern deployment methodologies.
• Hands-on experience with observability platforms such as Datadog, Prometheus, or Grafana.
• Strong understanding of Linux, networking, distributed systems, and cloud-native architectures.
• Excellent troubleshooting, debugging, and root cause analysis skills.
• Strong communication skills and experience collaborating with globally distributed engineering teams.
   

Advantages
 

• Experience with Infrastructure as Code (Terraform, Ansible, etc.).
• Experience with messaging and distributed technologies such as Kafka, Pub/Sub, or Redis.
• Experience supporting modern deployment strategies such as Canary, Blue/Green, or Feature Flags.
• Familiarity with OpenTelemetry and modern observability tooling.
• Understanding of Site Reliability Engineering principles, including SLIs, SLOs, and error budgets.
• Experience working in large-scale SaaS production environments.
• Relevant cloud or Kubernetes certifications (GCP, AWS, CKA, CKAD).
  
  Why Join Us?
  Join a team where Site Reliability Engineering is treated as an engineering discipline—not just an operations function. You'll work on large-scale cloud infrastructure serving enterprise customers while building automation, improving observability, and enabling engineering teams to deliver software safely and reliably.
• You'll collaborate with a global SRE organization using modern cloud-native technologies, Kubernetes, distributed systems, and large-scale SaaS workloads. You'll have the opportunity to lead impactful reliability initiatives, influence engineering best practices, and solve complex production challenges that directly improve the experience of both customers and engineering teams.

Own the customer journey — from a confident launch to long-term value.

Spacebring is a Ukrainian product company backed by Google. We help coworking operators remove bottlenecks and automate bookings, billing, and daily work. Today, Spacebring powers hundreds of spaces across 55+ countries, including Kooperativ, Creative States, Diia Business, Google for Startups, Impact Hub, and many more.

We are hiring a Customer Success Specialist to join our Go-to-market team. You will guide international B2B customers through onboarding and adoption, identify risks early, and help operators get lasting value from Spacebring. This is a hands-on role for someone who enjoys solving real business problems, building trusted relationships, and turning customer insight into better product decisions.

Work format: full-time, office-based in Lviv.

What you’ll own

• Lead new-customer onboarding through online calls and email, guiding each customer through implementation and setup.
• Understand each operator’s goals and workflows, then recommend practical ways to get more value from Spacebring.
• Drive activation and adoption through proactive check-ins, customer education, and clear next steps.
• Monitor customer health, identify risks early, and coordinate action to maintain 98%+ retention across your assigned customers.
• Build strong, trusted relationships and turn successful customers into Spacebring advocates.
• Bring structured customer feedback and insights to the Product and Go-to-market teams.

What success looks like

• New customers launch with a clear plan and confidence using Spacebring’s core workflows.
• Assigned customers stay engaged, adopt the platform, and receive proactive support before issues become risks.
• At-risk customers have a clear recovery plan and timely follow-up.
• Customer feedback becomes actionable input for product and go-to-market decisions.
• Satisfied customers are willing to recommend Spacebring and share their experience.

What you bring

• 1–3 years of experience in customer success, customer support, or sales at a product company.
• Fluent spoken and written English and Ukrainian.
• Clear, confident communication and strong problem-solving skills.
• A proactive, customer-focused mindset and the ability to take ownership of outcomes.
• A structured approach to follow-up, priorities, and teamwork.
• Curiosity and the ability to learn new products, workflows, and industries quickly.

Nice to have

• Familiarity with coworking or flexible workspace operations.
• Availability to travel within Ukraine and internationally to meet customers.
• Strategic thinking and experience turning customer needs into practical recommendations.

Why join Spacebring

• Grow your career in a fast-moving product company.
• Contribute to an international B2B SaaS product used by real teams every day—and see the impact of your work.
• A role with visible impact on customer outcomes, retention, and product decisions.
• Learn from experienced teammates who are eager to share knowledge.
• A comfortable workspace in Lviv and a coworking membership.
• Enjoy occasional hybrid work with a flexible schedule.
• Take paid vacation and sick leave.
• Benefit from regular salary reviews and stock options.
• Use company-supported benefits for language learning, professional development, and the gym.
• Join team retreats, camps, offsites, and social events.
• Work from a comfortable coworking space in central Lviv.

If you want a customer-facing role where your work is visible in customer results and product progress, we’d love to meet you.

Наш клієнт, Jugabet — бренд і ігрова платформа, доступна для гравців у Латинській Америці. Завдяки сильному регіональному фокусу та локалізованим стратегіям, Jugabet швидко стає ключовим гравцем на ринку.

Ідеально для тих, хто прагне:

• Координувати кросфункціональну роботу між командами Marketing, CRM, Product та іншими, забезпечуючи видимість пріоритетів і контроль за їх виконанням;
• Володіти ритмом зустрічей, включаючи планування сесій, ретроспектив, статус-апдейтів, ведення нотаток та контроль подальших дій;
• Покращувати процеси роботи з кількома брендами шляхом виявлення неефективностей, пропонування рішень і документування нових способів роботи;
• Підвищувати рівень використання Jira через налаштування робочих процесів, створення дашбордів і впровадження найкращих практик у командах;
• Автоматизувати рутинні завдання, такі як статус-звіти, оновлення презентацій, фолоу-апи, повторювані комунікації та дашборди, використовуючи AI та no-code інструменти;
• Співпрацювати із зовнішніми експертами та консультантами, перетворюючи їхні рекомендації на практичні рішення для щоденної роботи команд.

Досвід, який стане твоєю перевагою:

• 2–4 роки досвіду на позиції координатора, менеджера проєктів або операційного спеціаліста з роботою між кількома командами;
• Відмінні організаційні навички та здатність доводити справи до завершення — ви закриваєте всі відкриті питання;
• Впевнене володіння Jira та Confluence, комфортна робота з налаштуванням workflow і дашбордів;
• Комфортне використання AI-інструментів у щоденній роботі;
• Практичний досвід роботи щонайменше з одним no-code інструментом автоматизації.

Ми цінуємо:

• Допитливість: ви ставите уточнювальні запитання, щоб краще зрозуміти проблему, процес або робочий потік;
• Мислення людини, яка доводить справи до кінця: ви завершуєте розпочате, а незакриті питання вас турбують;
• Мислення людини, яка підтримує порядок: ви підтримуєте організованість не час від часу, а постійно. Документація, фолоу-апи та невеликі покращення не залишаються поза увагою;
• Увага до деталей: ви помічаєте невідповідності, відсутність відповідальних осіб і блокери, які інші можуть не побачити;
• Готовність ставити під сумнів: ви висловлюєте свою думку, якщо щось не має сенсу, роблячи це конструктивно та з повагою.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Медичне страхування;
• Можливості для кар’єрного зростання;
• Пакет бенефітів (відшкодування витрат на спортзал, стоматологічні та психологічні послуги тощо);
• Бонусну систему на основі OKR;
• Динамічне робоче середовище.

Долучайся — і нехай твоя історія зростання розпочнеться.

English version:

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

• Coordinate cross-functional work across Marketing, CRM, Product, and other teams, ensuring priorities stay visible and on track;
• Own the meeting rhythm, including planning sessions, retrospectives, status updates, meeting notes, and follow-up actions;
• Improve multi-brand processes by identifying inefficiencies, proposing solutions, and documenting new ways of working;
• Enhance Jira adoption by configuring workflows, building dashboards, and driving best practices across teams;
• Automate routine work such as status reporting, presentation updates, follow-ups, repetitive communications, and dashboards using AI and no-code tools;
• Collaborate with external experts and consultants, translating their recommendations into practical solutions for day-to-day team operations.

Experience you’ll need to bring:

• 2–4 years in a coordinator, project, or operations role across multiple teams;
• Strong organizational and follow-through skills, you close loops;
• Solid Jira and Confluence user, comfortable configuring workflows and dashboards;
• Comfortable using AI tools in daily work;
• Hands-on with at least one no-code automation tool.

It’s a perfect match if you have those personal features:

• Curiosity: You ask clarifying questions to better understand a problem, process, or workflow;
• Finisher mindset: You see things through to completion; loose ends bother you;
• Maintainer mindset: You keep things organized over time, not just in bursts. Documentation, follow-ups, and small improvements don't get forgotten;
• Attention to detail: You notice inconsistencies, missing ownership, and blockers that others might overlook;
• Willingness to challenge: You speak up when something doesn't make sense, respectfully and constructively.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

Наш клієнт, Jugabet —  бренд і ігрова платформа, доступна для гравців у Латинській Америці. Завдяки сильному регіональному фокусу та локалізованим стратегіям, Jugabet швидко стає ключовим гравцем на ринку.

Ідеально для тих, хто прагне:

• Розробляти та відповідати за стратегічний щомісячний VIP CRM-календар для клієнтів Casino та Sports, використовуючи аналітику для прийняття рішень на основі даних;
• Контролювати дохідні цілі VIP CRM та розподіл бонусного бюджету, забезпечуючи відповідність загальним бізнес-цілям;
• Моніторити співвідношення вартості бонусів до інкрементального доходу та забезпечувати позитивний ROI кампаній, оптимізуючи структуру стимулів для максимальної маржинальності;
• Розробляти, впроваджувати та постійно оптимізувати VIP lifecycle-шляхи (Onboarding, Growth, Loyalty, Churn Prevention) з чіткими KPI щодо утримання, зростання ARPU та LTV;
• Планувати, запускати та оптимізувати кампанії з VIP-апсейлу, утримання та реактивації на щоденній основі;
• Тісно співпрацювати з VIP Account Managers для узгодження автоматизованих CRM-флоу з персоналізованою ручною комунікацією, забезпечуючи безшовний клієнтський досвід;
• Керувати комунікацією через email, SMS, push-повідомлення та in-app повідомлення, забезпечуючи узгодженість і релевантність;
• Відстежувати, аналізувати та звітувати за ключовими показниками: Retention Rate, Reactivation Rate, Churn Rate, ARPU, LTV та щомісячні потоки доходу;
• Моніторити метрики конверсії кампаній (рівень прийняття, використання, виконання wagering, інкрементальний uplift) та ефективність комунікацій (Open Rate, CTR, Conversion Rate, Delivery Rate);
• Розробляти та проводити статистично коректні A/B та мультиваріантні тести з визначенням гіпотез, метрик успіху та оцінкою інкрементальності для постійного покращення результатів.

Досвід, який стане твоєю перевагою:

• Від 1 року досвіду в CRM в індустрії iGaming із безпосереднім управлінням VIP-сегментом;
• Сильне аналітичне мислення та здатність працювати зі складними наборами даних, перетворюючи інсайти на практичні стратегії;
• Досвід оптимізації бонусних витрат та аналізу ROI кампаній;
• Впевнене володіння CRM-інструментами, платформами маркетингової автоматизації та системами трекінгу ефективності;
• Глибоке розуміння поведінки гравців і динаміки життєвого циклу в продуктах Casino та Sports;
• Досвід роботи з ринками LATAM (іспаномовні країни) буде значною перевагою.

Ми цінуємо:

• Проактивність та винахідливі у вирішенні питань, пов’язаних із кампаніями, сегментацією або бонусами;
• Сильні комунікаційні та презентаційні навички, здатні чітко формулювати стратегічні звіти та рекомендації;
• Здатність працювати в динамічному середовищі з кількома ринками, частими релізами ігор та насиченим календарем подій.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Медичне страхування;
• Можливості для кар’єрного зростання;
• Пакет бенефітів (відшкодування витрат на спортзал, стоматологічні та психологічні послуги тощо);
• Бонусну систему на основі OKR;
• Динамічне робоче середовище.

Долучайся — і нехай твоя історія зростання розпочнеться.

English version:

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

• Prepare and own a strategic monthly VIP CRM calendar tailored for Casino and Sports customers, leveraging analytics to drive data-informed decisions; 
• Control VIP CRM revenue targets and bonus budget allocation, ensuring alignment with overall business objectives; 
• Monitor bonus cost versus incremental revenue and ensure positive campaign ROI, optimizing incentive structures to maximize margin efficiency; 
• Develop, implement, and continuously optimize VIP lifecycle journeys (Onboarding, Growth, Loyalty, Churn Prevention) with clear KPIs for retention, ARPU growth, and LTV; 
• Plan, execute, and optimize campaigns for VIP upselling, retention, and reactivation on a daily basis; 
• Collaborate closely with VIP Account Managers to align automated CRM flows with high-touch manual outreach, ensuring a seamless and personalized player experience; 
• Manage communications across email, SMS, push notifications, and in-app messaging channels, ensuring consistency and relevance;
• Track, measure, and report on key performance metrics including Retention Rate, Reactivation Rate, Churn Rate, ARPU, LTV, and monthly revenue flows; 
• Monitor campaign conversion metrics (acceptance rate, usage rate, wagering completion, incremental uplift) and communication performance (Open Rate, CTR, Conversion Rate, Delivery Rate);

• Design and execute statistically robust A/B and multivariate tests, defining hypotheses, success metrics, and incrementality impact to drive continuous performance improvement.

   

Experience you’ll need to bring:

• At least 1 year of CRM experience within the iGaming industry, with direct exposure to VIP segment management; 
• Strong analytical mindset with the ability to interpret complex datasets and translate insights into actionable strategies;
• Experience managing bonus cost optimization and campaign ROI analysis;
•  Proficiency in CRM tools, marketing automation platforms, and performance tracking systems; 
• Deep understanding of player behavior and lifecycle dynamics within Casino and Sports products;

•  Experience working with LATAM markets (Spanish-speaking regions) will be a strong advantage.

   

It's a perfect match if you have those personal features:

• Proactive and resourceful approach  in resolving campaign, segmentation, or bonus issues quickly; 
• Strong communication and presentation skills, with the ability to deliver clear strategic reports and recommendations; 

• Ability to work in a fast-paced environment with multiple markets, frequent game releases, and dynamic event calendars.

   

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.