Customer Success Specialist (B2B SaaS)

Own the customer journey — from a confident launch to long-term value.

Spacebring is a Ukrainian product company backed by Google. We help coworking operators remove bottlenecks and automate bookings, billing, and daily work. Today, Spacebring powers hundreds of spaces across 55+ countries, including Kooperativ, Creative States, Diia Business, Google for Startups, Impact Hub, and many more.

We are hiring a Customer Success Specialist to join our Go-to-market team. You will guide international B2B customers through onboarding and adoption, identify risks early, and help operators get lasting value from Spacebring. This is a hands-on role for someone who enjoys solving real business problems, building trusted relationships, and turning customer insight into better product decisions.

Work format: full-time, office-based in Lviv.

What you’ll own

• Lead new-customer onboarding through online calls and email, guiding each customer through implementation and setup.
• Understand each operator’s goals and workflows, then recommend practical ways to get more value from Spacebring.
• Drive activation and adoption through proactive check-ins, customer education, and clear next steps.
• Monitor customer health, identify risks early, and coordinate action to maintain 98%+ retention across your assigned customers.
• Build strong, trusted relationships and turn successful customers into Spacebring advocates.
• Bring structured customer feedback and insights to the Product and Go-to-market teams.

What success looks like

• New customers launch with a clear plan and confidence using Spacebring’s core workflows.
• Assigned customers stay engaged, adopt the platform, and receive proactive support before issues become risks.
• At-risk customers have a clear recovery plan and timely follow-up.
• Customer feedback becomes actionable input for product and go-to-market decisions.
• Satisfied customers are willing to recommend Spacebring and share their experience.

What you bring

• 1–3 years of experience in customer success, customer support, or sales at a product company.
• Fluent spoken and written English and Ukrainian.
• Clear, confident communication and strong problem-solving skills.
• A proactive, customer-focused mindset and the ability to take ownership of outcomes.
• A structured approach to follow-up, priorities, and teamwork.
• Curiosity and the ability to learn new products, workflows, and industries quickly.

Nice to have

• Familiarity with coworking or flexible workspace operations.
• Availability to travel within Ukraine and internationally to meet customers.
• Strategic thinking and experience turning customer needs into practical recommendations.

Why join Spacebring

• Grow your career in a fast-moving product company.
• Contribute to an international B2B SaaS product used by real teams every day—and see the impact of your work.
• A role with visible impact on customer outcomes, retention, and product decisions.
• Learn from experienced teammates who are eager to share knowledge.
• A comfortable workspace in Lviv and a coworking membership.
• Enjoy occasional hybrid work with a flexible schedule.
• Take paid vacation and sick leave.
• Benefit from regular salary reviews and stock options.
• Use company-supported benefits for language learning, professional development, and the gym.
• Join team retreats, camps, offsites, and social events.
• Work from a comfortable coworking space in central Lviv.

If you want a customer-facing role where your work is visible in customer results and product progress, we’d love to meet you.