Jobs at Djinni

Remote / Europe
Long-term Project Environment

We welcome applications from developers worldwide. Ukrainian language skills are considered a strong plus, alongside fluency in English.

For a large-scale software project, we are looking for experienced Angular Developers (Senior level only) to strengthen an existing engineering team.
This is not an entry-level position. We are specifically looking for professionals who can contribute immediately, work independently and deliver high-quality results from day one.
The project is long-term and designed for continuity. A long-term engagement or permanent position is possible.

The Role
You will work on the frontend of a complex application within a structured engineering environment. Industry: HR platform ERP, CRM, ATS, etc...
The focus is on reliable delivery, clean implementation and consistent architecture. The project already follows defined technical standards and development principles.
This role requires engineers who are comfortable working within an existing system and contributing effectively without extensive onboarding.

Responsibilities
Development of frontend components using Angular
Implementation of features based on defined architecture and standards
Integration with REST APIs
Ensuring code quality, performance and maintainability
Consistent use of an existing component library / design system
Collaboration within a structured development team
Delivery of reliable and production-ready code

Requirements
Several years of experience in frontend development
Strong and proven experience with Angular
Experience working with structured frontend architectures
Solid understanding of TypeScript, HTML and CSS
Experience integrating REST APIs
Ability to work independently and deliver results quickly
Strong focus on code quality and consistency

Important
This role is Senior only – no training or onboarding into Angular basics
You are expected to contribute productively from the beginning
Work must follow existing structures – especially:
consistent use of the defined UI/component library
no custom solutions outside established patterns without alignment
We are looking for professionals who prioritize delivery and quality over personal preferences

What We Expect
Professional and solution-oriented mindset
Ability to work efficiently in an existing team setup
Focus on getting things done at a high quality level
Respect for shared standards and technical decisions
Clear communication and reliable execution

Evoplay is a Ukrainian product IT company that complete B2B solutions for the online gaming industry.

Position Overview:

As a Jira and Confluence Administrator, you will be responsible for the administration, configuration, and maintenance of our Jira and Confluence instances. You will play a critical role in ensuring the smooth operation and optimal utilization of these platforms to support our teams in project management, collaboration, and knowledge sharing.

Key Responsibilities:

1. Platform Administration:

• Administer Jira and Confluence instances, including user management, permissions configuration, and customization of workflows, issue types, and fields. Jira (server and cloud), сonfluence, Bitbucket, Crowd)

• Perform regular maintenance tasks such as upgrades, patches, and backups to ensure system reliability and performance.

2. Configuration and Customization:

• Configure Jira projects and Confluence spaces to meet the specific requirements of our teams and projects.

• Customize Jira workflows, screens, and dashboards to streamline processes and enhance productivity.

3. Integration and Automation:

• Integrate Jira and Confluence with other tools and systems used within the organization to facilitate seamless data flow and collaboration.

• Implement automation rules and workflows using Jira and Confluence plugins to optimize task management and documentation processes.

4. User Training and Support:

• Provide training and support to users on Jira and Confluence functionality, best practices, and troubleshooting techniques.

• Serve as the primary point of contact for user inquiries and technical issues related to Jira and Confluence usage.

5. Corporate IT Services:

• Administer other corporate IT services such as Gitlab, LDAP, GCP.

• Ensure the proper functioning and integration of these services with other business applications and systems.

Qualifications:

• Experience in a similar position for 2 years.

• Experience with Atlassian stack:

- Jira

- Confluence

- Bitbucket

- Crowd

• Understanding of the functioning of Linux systems.

We offer:

• L&D center with courses for employees and top managers;

• Rotation program;

• Medical іnsurance;

• Paid leave;

• Sick days;

• Self-learning library, access to paid courses;

• Stable payments;

• Evoplay discount program;

• Flexible work schedule / remote work;

• Group discussions and individual sessions with a psychologist.

Hey there! 👋

Due to ongoing growth, Gamzix is looking for a Partnership Manager to drive and support partnership initiatives in the iGaming industry. This is a unique opportunity to work with global operators, shape high-impact strategic partnerships, and directly contribute to the growth of a fast-scaling, innovative gaming company. You will gain international exposure, collaborate with senior stakeholders, and play a key role in expanding Gamzix’s presence across multiple markets.

Responsibilities:

• Assist in managing relationships with aggregators, platforms, and major operators; act as a first point of contact for partners on a daily basis
• Provide commercial and contract support:
  • Assist in preparation and follow-up of distribution agreements, NDAs, and amendments
  • Track contract timelines, renewals, and compliance requirements
  • Collect and organize partner documentation
• Work with CRM systems (create and maintain customer information)
• Prepare and deliver performance reports for Senior Partnership Managers
• Gather and flag partner feedback to support product and service improvements
• Support Senior Partnership Managers in client communication, including:
  • scheduling monthly meetings
  • coordinating expo meetings and event logistics
  • maintaining regular partner communication and updates
• Manage incoming partnership inquiries from the company website

Requirements:

• 2+ years of experience in iGaming, partnerships, business development, or account management (internships are also considered)
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills in English (B2+); additional languages (Spanish, Ukrainian, etc.) are a plus
• Basic understanding of iGaming products (slots, GGR, RNG, platforms, etc.) is a must
• Proficiency in MS Excel / Google Sheets and CRM tools (e.g., Monday, HubSpot, or similar)
• High attention to detail, strong sense of responsibility, and a proactive attitude

What we offer:

• Market-level salary in the IT/Gaming industry
• 7-hour working day (10:00–18:00, including lunch break)
• Hybrid work model in Warsaw or fully remote for other locations
• Relocation support to Warsaw
• Home office compensation
• Paid sick leave (up to 10 working days per year)
• Paid time off: 18 vacation days + 10 additional days off + public holidays
• Medical insurance
• Sports compensation
• Psychological support services
• Annual performance review
• Professional development support (courses, training, certifications)
• Corporate English classes (Business or General)
• Referral bonus program
• Buddy Program
• Internal Gamzix Store (earn coins and exchange for branded gifts)
• Corporate team-building activities
• Open and transparent communication, accessible C-levels, and a friendly team environment

Required:

We're building the global platform for barbecue culture — combining membership, structured directories (restaurants, teams, events), live competitions, user-generated content, and commerce into a scalable consumer ecosystem. This is not a marketing site. It is a content-heavy, subscription-driven B2C product. We are seeking a  Product Manager who can own the product end-to-end — defining the roadmap, driving execution with engineering, aligning UX/UI, and ensuring we build the right features at the right time.

Working hours until 12:00 PM PST (22:00 Kyiv time) - that is, this is a shifted workday, project from the USA

Project Overview

Global platform for barbecue culture

Responsibilities

Own the product vision and roadmap

Translate business goals into prioritized product initiatives

Manage and direct engineering and UX/UI

Drive conversion, retention, and engagement strategy

Create clarity and velocity across teams

Remove product decision-making from the founders’ plate

This is a hands-on role. You will be writing specs, defining user flows, driving sprints, and making prioritization tradeoffs daily.

Write clear PRDs (Product Requirement Documents)

Define user stories and acceptance criteria

Run sprint planning and backlog grooming

Work directly with engineers to unblock progress

Partner with UX/UI to ensure cohesive experience

Own funnel instrumentation and analytics

Design and prioritize A/B testing

Improve membership conversion and engagement loops

Define KPIs and product success metrics

Structure entity relationships (events, teams, restaurants)

Optimize SEO-driven page generation

Design scalable UGC systems

Align content taxonomy and tagging strategy

Translate technical decisions to non-technical leadership

Provide structured updates and risk visibility

Manage tradeoffs across budget, scope, and speed

Requirements (Must-have)

3+ years product management experience

Built or scaled B2C subscription products

Experience with content-heavy or marketplace platforms

Strong UX intuition and conversion-first thinking

Deep familiarity with experimentation frameworks

Experience managing engineers directly

Comfortable working with React-based frontends and modern API-driven backends

Nice to Have

Experience with serverless environments (AWS)

Experience with Stripe subscription products

SEO-driven product experience

UGC moderation systems

Growth-stage startup experience

Hiring Process

Intro call

Technical discussion (focused on real experience)

Offer

Start: ASAP

Mobilunity is a Ukrainian-based and operated provider of software engineering teams. Our typical clients are European, American and Japanese startups and small-to-mid sized companies working with our teams as permanent and equal extensions to their own software departments. With our collaboration model, engineers get direct access to the client’s technical management and work hand-in-hand with their peers both on the client’s side and in Ukraine. We as the Vendor ensure all non-tech questions are solved in a supportive manner. Joining Mobilunity you will get the best from both worlds – strong support and a big community locally, and an ambitious international team.

We are seeking an organized and proactive Outreach Specialist to join our Marketing team.

Responsibilities:

• Daily link opportunities research using various methods and tools;
• Outreaching to webmasters with a goal to place our link at the target publications;
• Regular database updates and reporting.

Requirements:

• At least 1 year of experience at the same position;
• Fluency in Ahrefs usage;
• Practical experience with competitors analysis in ahrefs, semrush or similar seo tools;
• Understanding of SEO, linkbuilding and ABC linking;
• Creative approach in writing email pitches;
• Goal-oriented person, with proven track of record of outreach plan completion;
• Upper-intermediate English.

Joining the team you will get:

• The friendliest community of like-minded IT-people;
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies;
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note;
• Fair salary and 100% taxes coverage – don’t worry about possible taxes raise – we will get you covered;
• The ability to work remotely or from the office in Kyiv (there is a generator and starlink for uninterrupted work);
• Comfortable working conditions in the office – no open spaces, separate rooms for the comfort of each team and several rest;
• Corporate events, numerous interest groups.

COME ON BOARD, AND LET’S GROW TOGETHER!

As a Senior Game Designer, you will own the full game lifecycle — from concept and mathematical foundation to final polish and post-launch improvements.

You will define mechanics, progression systems, volatility logic, gamification layers, and meta-structures that directly impact retention, engagement, and product economics.

This role combines creative vision, mathematical thinking, structured documentation, and strong cross-team leadership.

Responsibilities

• Design and develop casino game concepts (Slots, Crash, Fast Games) aligned with product strategy
• Define core mechanics, progression systems, RTP/volatility logic, and reward structures
• Prepare and maintain structured GDD (math logic, UX flows, feature specs)
• Collaborate with mathematicians on simulations, balancing, and probability models
• Lead visual direction together with the art team (vision, feedback, approvals)
• Coordinate sound, UX, and animation requirements
• Integrate gamification systems (missions, achievements, levels, meta-loops) into gameplay
• Analyze playtests, QA feedback, and product KPIs to refine mechanics
• Monitor competitors and contribute to long-term product innovation

Requirements

• 3+ years of Game Design experience in Gambling / iGaming
• Strong experience designing Slots, Crash, or Fast Games
• Deep understanding of RTP, volatility, and probability logic
• Experience writing detailed GDD documentation
• Strong product mindset and system-level thinking
• Experience working cross-functionally with art, math, dev, QA
• Understanding of retention mechanics and meta-systems
• English — Intermediate or higher

Would Be a Plus

• Experience launching games to production
• LiveOps or event-driven mechanics experience
• Strong understanding of gambling player psychology
• Experience analyzing post-launch KPIs

What We Offer

• Direct influence on product economics and player experience
• Real ownership of game mathematics and long-term performance
• Competitive compensation
• Professional growth inside a product-driven gambling studio
• Flexible working format
• Strong, collaborative team environment

As a Senior 2D Artist, you will play a key role in defining and executing the visual direction of our games — from early concept exploration to final polished assets ready for integration.

You will collaborate closely with Game Designers, Animators, and Developers to ensure that every visual element supports gameplay, theme, and player engagement.

This role requires strong illustration skills, production discipline, and the ability to work within defined art styles while contributing creative input.

Responsibilities

• Design and create concept art and visual directions for casino games.
• Produce high-quality final 2D assets aligned with technical specifications.
• Adapt to and maintain consistent art style across projects.
• Collaborate with designers and animators to ensure cohesive visual execution.
• Review project briefs and technical requirements before asset creation.
• Participate in feedback cycles and artistic discussions.
• Contribute to solving artistic and production challenges.

Requirements

• 4+ years of professional experience in gaming or creative industries.
• Strong proficiency in Adobe Photoshop.
• Solid understanding of game asset production, optimization, and export.
• Experience working with JIRA or similar task management tools.
• Strong portfolio demonstrating illustration and concept art skills.
• Openness to AI-assisted workflows and practical experience with generative AI tools (Stable Diffusion, Midjourney, etc.).
• Team-oriented mindset with strong communication skills.
• Ability to give and receive constructive feedback.

Would Be a Plus

• Experience in Gambling / iGaming or video game industry.
• Background in graphic design and typography.
• Strong understanding of current gaming art trends.
• Experience with source quality control workflows.

What We Offer

• Competitive compensation.
• Private medical insurance.
• Professional growth opportunities.
• Educational budget and learning support.
• Creative, collaborative studio culture.
• Flexible working format.

Position Overview

As a Game Mathematician, you will own the mathematical design of our gaming systems — from core probability models to long-term behavioral dynamics of the game.

You will shape RTP, volatility curves, hit frequency, payout distributions, risk balance, and overall economic sustainability of each title.

This role requires deep theoretical knowledge, practical simulation skills, and the ability to collaborate closely with producers, designers, engineers, and compliance teams.

Responsibilities

• Develop and maintain detailed mathematical models for Slots, Crash Games, and Fast Games.

• Design and balance RTP, volatility, hit frequency, paytables, game curves.

• Model stochastic processes and RNG logic, ensuring correctness and predictability.

• Calculate probabilities and payout distributions across long-run simulations.

• Conduct large-scale simulations and statistical analysis of game behavior.

• Balance risk, retention, and economic KPIs of the product.

• Collaborate with producers to create optimal player experience.

• Work closely with engineers to validate correct technical implementation.

• Contribute to game logic design and innovative mechanics.

• Conduct competitive analysis of game mathematics and market trends.

• Participate in playtests and analyze real in-game behavior post-launch.

• Prepare complete mathematical documentation for certification and regulators.

Requirements

• Strong knowledge of probability theory, combinatorics, and mathematical statistics.

• Experience in slot or gambling game mathematics (3+ years).

• Practical experience designing and balancing RTP, volatility, and payout structures.

• Experience with stochastic modeling and simulations.

• Programming skills (Python, R, C++, MATLAB, or similar).

• Ability to clearly communicate mathematical decisions to cross-functional teams.

• English — Intermediate or higher.

Would Be a Plus

• Experience with crash or fast game mechanics.

• Experience with competitive math research.

• Understanding of player behavior and retention impact.

• Experience interacting with certification bodies and regulators.

What We Offer

• Direct influence on product economics and player experience.

• Real ownership of game mathematics and long-term performance.

• Competitive compensation.

• Professional growth inside a product-driven gambling studio.

• Flexible working format.

• Strong, collaborative team environment.

• Develop and maintain mobile app responsive, high-performance user interfaces using React Native and JavaScript.
• Build reusable components and front-end libraries for future use.
• Translate UI/UX designs and wireframes into high-quality, pixel-perfect React code.
• Manage state and data flow using tools such as Redux, Context API, Zustand, or Recoil.
• Ensure applications are optimized for performance and scalability, with efficient rendering and minimal load times.
• Integrate RESTful APIs or GraphQL endpoints for dynamic, data-driven interfaces.
• Implement client-side routing with React Router or similar libraries.
• Maintain cross-browser and cross-device compatibility for all UI components.
• Follow component-driven development principles to ensure modularity and maintainability.

Junior Strong Mobile Automation QA (WebdriverIO)

SoftButler seeks a Middle QA Automation Engineer to build and own mobile test automation from the ground up. We're an innovation-driven startup valuing ownership and technical depth. Build the automation framework from scratch, perform manual testing (80% automation / 20% manual), set up CI/CD pipelines, and work with native iOS and Android test layers. Fully remote with optional Kyiv office access. English level — B2+.
 

RESPONSIBILITIES:

• Design and build a native mobile automation framework from scratch using WebdriverIO and Appium (Page Object Model, environment configs, custom utilities)
• Write, maintain, and expand automated UI tests for native iOS and Android apps — simulators, emulators, and real devices via BrowserStack
• Set up and maintain CI/CD pipelines for automated test execution (GitHub Actions, GitLab CI, or Jenkins)
• Integrate BrowserStack for real-device testing across multiple OS versions and screen sizes
• Cover the API layer with automated tests alongside mobile UI coverage
• Perform manual testing for complex flows and edge cases that require human judgment
• Define test strategy, own coverage metrics, and contribute to QA best practices across the team
• Maintain clear testing documentation: test plans, run reports, local setup guides
   

REQUIREMENTS:

• B2 English (for communication and technical documentation)
• Strong JavaScript (ES6+): async/await, modular code structure, clean and maintainable test code
• Hands-on experience with WebdriverIO and Appium — setup, writing tests, debugging flaky tests
• Experience building or significantly contributing to a test automation framework architecture
• Practical experience with BrowserStack — running tests on real devices, managing sessions, integrating with CI
• Understanding of native mobile testing specifics: iOS Simulator / Android Emulator, gestures, deep links, permissions
• CI/CD experience: GitHub Actions, GitLab CI, or Jenkins — configuring pipelines, not just triggering them
• Basic API testing skills: REST, HTTP fundamentals, Postman or Supertest
• Confident daily Git usage: branching, PRs, resolving conflicts
• Strong analytical skills, attention to detail, and proactive mindset
   

NICE TO HAVE:

• Experience working in a product startup or agile team
   

WHAT WE OFFER:

• Ownership: build the framework your way — real architectural influence from day one
• Mentorship: support from senior engineers, code reviews, and knowledge sharing
• Career growth: clear development path toward Senior QA or QA Lead
• Flexible work: fully remote or hybrid (Kyiv office)
• Full-time position: stability and long-term opportunities
• Corporate events: team-building and community activities

Description

GL Healthcare Division Program is looking for a DevOps Engineer to join the Reliability Engineering team responsible for the mission-critical medical data processing systems infrastructure development and operation.

We have a trusted relationship with the Client, a multinational MedTech corporation with which we have been cooperating for over 20 years.

Requirements

Must have:

• Advanced expertise in AWS Public Cloud: ECS, databases (MS SQL, Dynamo DB, ElastiCache), Lambda Functions, OpenSearch, API Gateways, Virtual Machines (Linux/Windows), VPC
• Strong background in automation and configuration management (Terraform, Packer, and similar tools)
• Proficient in scripting (PowerShell, Python)
• Solid grasp of cloud networking (TCP/IP, NAT, SSH, Firewall, Switch)
• Experienced in building CI/CD pipelines – GitLab CI (preferred)
• Excellent communication and documentation skills, with the ability to explain architectural decisions clearly
• Strong English.

Nice to have:

• Knowledge in security tools (Orca Security or similar)
• Knowledge in administration of Windows OS
• Knowledge in administration of Linux OS
• Knowledge in Docker containerization
• Datadog monitoring solution

• Certifications in AWS, Terraform, Datadog.

   

Job responsibilities

• Serve as the technical lead to DevOps cloud engineers
• Maintain close collaboration with the customer to define strategies, set priorities, and communicate team progress and results
• Identify, define, and continuously propose process and technical improvements
• Ensure enforcement of security best practices across all environments
• Collaborate closely with R&D teams to enable a smooth and efficient software development lifecycle
• Perform a broad range of technical and administrative responsibilities related to overall system design and delivery

Description

GL Healthcare Division Program is looking for a DevOps Engineer to join the Reliability Engineering team responsible for the mission-critical medical data processing systems infrastructure development and operation.

We have a trustful relationship with the Client, a multi-national MedTech corporation we have been cooperating with for 20 years.

You will be a part of a Team of experienced DevOps and SysOps engineers working for multiple Client’s Operations projects, who are always ready to consult and help.

Requirements

Must have:

• Good knowledge in AWS Public Cloud: ECS, databases (MS SQL, Dynamo DB, ElastiCache), Lambda Functions, OpenSearch, API Gateways, Virtual Machines (Linux/Windows), VPC
• Good knowledge in automation and configuration management (Terraform, Packer and similar tools)
• Good knowledge in scripting with PowerShell
• Basic knowledge in networking (TCP/IP, NAT, SSH, Firewall, Switch)
• Experience in building CI/CD pipelines – GitLab CI (preferred)
• Intermediate English (read, write technical documentation)

Nice to have:

• Good knowledge in administration of Windows OS
• Knowledge in administration of Linux OS
• Knowledge in Docker containerization
• Datadog monitoring solution

• Certifications in AWS, Terraform, Datadog

   

Job responsibilities

• Develop, maintain, and support cloud-native software systems
• Cloud infrastructure/software monitoring
• Change and incident management
• Customer problem management
• Collaborate with R&D teams to ensure a smooth and efficient software development process
• Create and support technical documentation
• 3d tier applications support
• Perform a wide variety of technical and administrative duties in overall systems design and delivery

Responsibilities:

Design high-quality and user-friendly interfaces for web and mobile. Examples: UniFi Network app, UniFi Protect app, UniFi Design System, ui.com, store.ui.com, design.ui.com and more;

Embrace a design-first approach, pushing the boundaries of design by working on new and innovative ideas;

Co-work with key stakeholders including leadership, strategists, developers (FE/FS) and other designers;

Navigate an agile work environment, iterating quickly yet maintaining high quality;

Actively participate in mulitple projects across the company and voice your ideas on design improvements.

Requirements:

Expert level UX and UI design skills;

Minimum 5 years of experience designing interfaces for web and mobile

Highly proficient in Figma;

Strong interest in working hands-on with design, considering both user experience and UIs;

You take full ownership of your tasks and responsibilites;

Genuine passion for great UX;

Excellent communication skills and highly proficient in English (written and spoken);

Candidate needs to be in Kyiv or consider relocation. 

Will be a plus: 

Knowledge about networking & wireless technologies;

Experience with Adobe After Effects or any other animation tool for interactions;

Skilled in Cinema 4D or Blender.

What do we offer:

International work environment and work with global development teams;

Excellent work conditions in an A-Class office (Horizon Park Business Center);

Compensation package matching global standards;

Flexible work hours (as required);

Paid parking, courses, training, conferences and business trips;

Medical insurance;

Free lunches;

Work on leading IT products (software and hardware)

https://www.youtube.com/c/UbiquitiInc

Team Summary 
We are a Data Collection team responsible for gathering high-quality data across multiple programs. Our work involves operating a wide range of devices, from market-ready products to devices in early stages of development.
We simulate real-world events using custom actions and predefined scenarios to recreate specific conditions required for accurate and reliable data collection. Our activities span diverse environments, including indoor and outdoor settings, under various lighting and weather conditions.

Job Summary
We are looking for a Data Collection Engineer with a wide range of responsibilities related to data collection. You will be part of a team involved in the device development process across various programs and projects. The ideal candidate is creative and resilient to external factors.

Responsibilities and Duties

• Conduct data collection using various devices across defined scenarios
• Set up and configure devices and related equipment for data collection
• Perform on-site troubleshooting and consult with the internal Quality Support Engineer when needed
• Resolve issues at remote work locations independently or in collaboration with the Project Coordinator
• Coordinate and communicate with third-party vendors, including locations, vehicles, actors, and other service providers.

Qualifications and Skills

• Experience with Smart Home, home automation, and security devices, including photo and video processing
• Confident use of Google Workspace and Confluence
• Experience in Quality Assurance
• Strong teamwork, cross-functional collaboration, and adaptability
• Clear and effective communication
• Excellent time management and organizational skills
• Good written and spoken English.

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member.
• Competitive compensation and perks. Annual performance review.
• Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company.
• Gig-contract.
• 21 paid vacation days per year, paid public holidays according to Ukrainian legislation.
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves.
• Medical insurance is provided from day one. Sick leaves and medical leaves are available.
• Free meals, fruits, and snacks when working in the office.

Role Overview

As the Head of Managed Services at ThingsBoard, you will be the founder and leader of our new Private Cloud department. This is a critical business unit where the "Product" is the seamless operation, performance, and reliability of ThingsBoard instances in the cloud. You will lead a team of Customer Reliability Engineers (CREs) and Technical Account Managers (TAMs) to ensure that our largest customers receive a premium, "zero-friction" experience.

Key Responsibilities

1. Team Leadership & Motivation

• Build the Culture: Foster a "CRE mindset" where engineers are motivated to automate repetitive tasks and take pride in 99.9% uptime.
• Mentorship: Conduct 1-on-1s, identify skill gaps, and provide the team with the tools (including AI-driven automation) they need to succeed.
• Resource Management: Manage the hiring roadmap and on-call rotations to ensure 24/7 coverage without team burnout.

2. Process Ownership & Maintenance

• The Playbook: Design and maintain the internal "Standard Operating Procedures" (SOPs) for deployment, patching, and incident response.
• SLA Enforcement: Define and monitor Service Level Agreements (SLAs). You are responsible for ensuring we meet our promises to the customer.
• Operational Excellence: Ensure every technical fix is documented in the Internal Knowledge Base to prevent recurring issues.

3. Strategic Customer Management ("Know Your Customer")

• Usage Insights: Deeply understand how our customers use ThingsBoard (device counts, data frequency) to anticipate scaling needs.
• Voice of the Customer: Act as the internal advocate for Private Cloud clients, providing feedback to the core Product team on how to make the platform more "manageable."
• Escalation Point: Serve as the final point of contact for high-value customers during critical incidents or complex business discussions.

4. Continuous Improvement & FinOps

• Margin Optimization: Constantly look for ways to reduce our cloud spend (AWS/Azure/GCP) while maintaining performance.
• Automation First: Drive the team to replace manual "tinkering" with automated scripts and AI-augmented workflows.
• Efficiency: Reduce the "Time to Onboard" for new customers through process refinement.

5. Strategic Task Prioritization

• The Buffer: Protect the team from "feature creep" and distractions. You decide what is a "Critical Priority" vs. what can wait.
• Roadmap Alignment: Balance technical debt (fixing the infrastructure) with business growth (onboarding new clients).

Requirements & Skills

Technical Awareness

• Cloud Literacy: You understand VPCs, Load Balancers, Managed Databases, and Kubernetes. You don’t need to be the one writing the code, but you must be able to "speak the language" and validate the team's technical decisions.
• Architecture Mindset: Ability to understand the ThingsBoard stack and how it interacts with different cloud provider services.

Leadership & Soft Skills

• Conflict Resolution: You are the calm in the storm. Whether it’s a heated discussion between Sales and Engineering or a frustrated customer during an outage, you find the "Win-Win" solution.
• Proactive Problem Solving: You don't wait for a ticket to be filed. You see a bottleneck in the onboarding process and fix it before the next customer arrives.
• Communication: Ability to translate deep technical metrics (latency, IOPS, CPU steal) into business value for the CEO and customers.

Experience

• 5+ years in a leadership role within a SaaS, MSP, or DevOps environment.
• Proven experience in managing customer relationships and technical service delivery.
• Experience with SLA management and high-availability systems.

Why Join This Role?

You aren't just managing a team; you are building a new revenue stream for ThingsBoard. You have the autonomy to define the tools, the processes, and the team structure from day one.

Success in the first 90 days looks like:

• 30 Days: Complete audit of current manual deployment steps and identification of the first three automation targets.
• 60 Days: Launch of the first version of the "Private Cloud Playbook" and Internal Knowledge Base.
• 90 Days: Successful, "quiet" onboarding of a new client where the process was 80% automated and documented.

What We Offer?

• Work on a global product (open-source IoT, over 20k GitHub stars).
• Clear tasks and team support.
• Career growth and regular reviews.
• Medical insurance or compensation program.
• 17 vacation days and 10 sick leaves.
• Corporate English classes.
• Comfortable office in Kyiv (Podil) + flexible schedule.