Jobs at Djinni

About Bitmedia Labs
Bitmedia Labs - an international product IT company, has been in the industry since 2014, effectively functioning on a worldwide scale with a crew of 100+ ambitious and highly skilled professionals, creating successful projects in domains such as online advertising systems for the crypto space, blockchain games and NFT products.

 

Requirements:

• 2+ years experience as a System Administrator;
• Hands-on experience with centralized management systems for MacOS (Mac Server);
• Good knowledge of personal operational systems — Mac OS;
• Knowledge of protocols LDAP, SAML, OAuth;
• Strong experience with MacOS in a corporate environment;
• Ability to manage G Suite accounts and other corporate software;
• Familiarity with remote hardware setup and maintenance;
• Experience liaising with vendors and providing remote technical support;
• Ability to maintain accurate documentation and ensure compliance with legal requirements;
• English - Intermediate level or higher;
• Experience in developing remote work security policies and training programs.

Nice to have:

• Experience with SQL/NoSQL databases (accounts management);
• Experience with Docker, GitHub, and Ansible (user experience);
• Experience with password manager tools, like Passwarden;
• Experience with monitoring/alerting systems such as Prometheus, Grafana;
• Experience in network administration and ensuring stable remote connections;
• Familiarity with incident response and cybersecurity best practices.

Responsibilities:

• Oversee and manage remote access to corporate G Suite accounts and other team service accounts;
• Facilitate the setup, maintenance, and remote troubleshooting of company-managed laptops and hardware, with an emphasis on MacOS devices;
• Administer and monitor access to company databases, software, and other resources, implementing security protocols as needed;
• Ensure stable and secure remote connections, with expertise in VPNs and firewalls;
• Serve as the primary contact with vendors and provide remote technical support to employees;
• Comply with legal IT practices, maintain accurate documentation, and offer virtual training to employees;
• Collaborate remotely with various departments to understand their IT needs and provide tailored solutions;
• Develop and implement remote work security policies and train employees in best practices;
• Proactively monitor system health and security alerts, coordinating incident response efforts;
• Maintain records of access permissions, software subscriptions, and associated costs;
• Active cooperation with the DevOps team.

Hiring process:

• Intro call with a Recruiter - Test Task - Interview with the Hiring team - Offer.

We offer:

• Flexible work environment - you can work remotely anywhere or at our comfortable Hub in Kyiv;
• The 8-hours working day with a flexible schedule;
• Competitive salary based on your experience;
• Regular performance review and annual salary review;
• Paid sick leaves, vacation and holidays;
• Professional development tools (reimbursement of educational courses or workshops, conferences around the world);
• Ambitious team with a transparent communication and friendly atmosphere, no micromanagement;
• Apple equipment;
• Memorable gifts for holidays.

Description

Our customer is a manufacturing company who has numerous warehouses around the globe. The goal of the project is to provide customer with extensive analytical tools. It requires us to build custom APIs that will integrate with customer’s SAP, query data from there, apply specific transformations, and build reports in PowerBI based on that processsed data to help customer to:

• Understand current production needs
• Be able to collect as much data as needed to understand new production requests
• Compare production needs with materials availability
• Identify existing bottle-necks from processes perspective
• Help to build forecasts

Requirements

Must-Haves:

• 5+ years of experience w/ Python-based ETL processing and other data engineering tasks
• Practical skills in developing from scratch APIs for data extraction from 3rd party systems
• Proficiency w/ Azure Cloud and Azure Data Factory (or similar tools for orchestrating and automating data pipelines execution)
• Solid expertise in SQL and relational DBs
• Experience in database design and optimization
• Experience with NoSQL DBs (MongoDB, Cosmos, etc.) for handling unstructured and semi-structured data
• Contributing to release management following the best CI/CD practices

• Nice to have: Experience w/ SAP S/4HANA is a major benefit

   

Job responsibilities

• Responsible for design, optimization and maintenance of data integration pipelines
• Build API-based integrations for data extraction
• Implement data transformation conditions according to business requirements
• Data ingestion
• Contribute to requirements analysis, design, decomposition
• Proactively contribute to code quality improvement through design optimization, unit testing, etc.

We are looking for a highly experienced Senior Backend Engineer with a strong background in designing and developing scalable backend systems. You will be working on a high-traffic, performance-critical application in the esports domain. This role requires deep technical expertise, ownership mindset, and the ability to contribute to system architecture and decision-making.

Key Responsibilities

• Design, develop, and maintain robust backend services using NestJS, following best practices in modular architecture, DI, and middleware design.
• Architect and optimize complex PostgreSQL schemas, including migrations, relationships, and handling of semi-structured data via JSONB.
• Set up and tune Elasticsearch for multilingual, full-text search with support for analyzers, stemming, and synonyms.
• Implement and maintain synchronization strategies between PostgreSQL and Elasticsearch, using queues or manual sync mechanisms.
• Build reliable, well-documented RESTful APIs; experience with GraphQL is a strong advantage.
• Ensure secure access control, rate-limiting, and robust authentication mechanisms.
• Utilize Redis for caching, rate-limiting, and background job processing (e.g., Elasticsearch sync jobs).
• Write clean, maintainable, and thoroughly tested code using Jest or similar testing frameworks.
• Collaborate with cross-functional teams, take ownership of feature delivery, and contribute to the overall architecture and tech roadmap.

Required Skills

• 5+ years of professional experience in backend development, ideally within high-scale or real-time systems.
• Production-level experience with NestJS, PostgreSQL, Elasticsearch, and Redis.
• Deep understanding of system design, data modeling, and query optimization.
• Solid grasp of event-driven architecture and asynchronous job processing.
• Comfortable working in fast-paced, product-focused environments.
• Excellent problem-solving skills and a proactive mindset.
• English: B2 level or higher – able to clearly articulate technical concepts and actively participate in discussions.

Who are we looking for?

We are looking for a specialist who is ready to join our team and start working together on our projects.

Tasks?

Your tasks will focus on the skills and expectations listed below, as well as on the use of new approaches and technologies.

Why did the vacancy open?

We want to invite a new specialist to the company's staff due to the increase in the number of projects.

Responsibilities:

• Development and implementation of marketing strategies to attract new partners and clients;
• Planning and optimization of advertising budgets;
• Planning and organization of content creation (blogs, articles, social networks, cases);
• Team management (designer, content manager);
• Development of the company's portfolio and social media accounts;
• SEO and analytics - monitoring and optimizing site performance using Google Analytics, SEMrush (updating, conversions, creating and editing content);
• Regular reporting (KPI monitoring);
• Brand development and HR branding;
• Competitive environment monitoring and market analysis;
• Reporting on effectiveness, reach and user behavior.
   

Requirements:

• Experience in digital marketing for at least 2 years (preferably in the IT sector);
• Deep understanding of marketing principles, including market research, segmentation and targeting;
• Experience in digital marketing (SEO, content marketing, SMM, email marketing) and its analytics;
• Experience in setting up advertising (LinkedIn Ads, Google Ads);
• Understanding of the specifics of the IT market (web, mobile);
• Experience working with foreign markets (especially the USA, Europe);
• Knowledge of the features of B2B marketing and lead generation in IT outsourcing;
• Basic knowledge of the principles of CRM systems;
• Ability to perform and delegate agreed functions;
• Analytics and optimization skills (KPI tracking, data analysis);
   

DESIRED English level not lower than B2. digital narrative.

Description

A global leader in surgery with products and solutions found in almost every operating room around the world, and has made significant contributions to surgery for more than 100 years from creating the first sutures, to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our commitment to help address the world’s most pressing health care issues and improve and save more lives. Through surgical technologies and solutions including robotics, digital solutions, sutures, staplers, energy devices, trocars and hemostats and our commitment to treat serious medical conditions like obesity and cancer worldwide, we deliver innovation to make a life-changing impact.

Requirements

• At least 4-5 years of quality management work experience.
• Knowledge and understanding of ISO 9001 series and ISO 13485 standards.
• Knowledge and understanding of regulations on medical device manufacturing (at least US FDA Regulations).
• Knowledge of the software development life cycle (work experience in software development or knowledge of the international standards that regulate this process such as IEC 62304 standard).
• Experience with Software Risk Management (ISO 14971) is a big plus.
• Fundamentals of software testing and quality assurance.
• Fundamentals of FTA/FMEA/FMECA methodologies.
• Knowledge of the QMS structure.
• Experience of participation in internal and external audits.
• Strong documentation management skills.
• Ability to work with standards. Ability to comprehend a new document with standards, analyze it well enough to assess the standards’ value/benefit for the Company against possible risks entailed.
• English at the upper intermediate level.
• Presentation and training skills.
• Ability to coordinate and lead meetings in a team and with other participants.

Job responsibilities

• Establish process and documentation to validate the Test Automation Framework and Scripts in compliance with Client’s SOPs (SW SOP, CSV SOP etc.)
• Create the validation plan and drive the GL Test Automation team to follow those processes and create corresponding documentation/deliverables.
• Review GL generated deliverables to ensure accuracy and completeness.
• Work with Client’s QA and Leads for approvals of deliverables.

We are looking for a Backend Magento Developer who is passionate about building scalable and high-performance ecommerce solutions.
 

Key Responsibilities:

• Develop and maintain backend solutions based on the Magento 2 platform
• Customize and optimize Magento modules according to project requirements
• Create and support custom Magento modules and extensions
• Integrate third-party services such as payment gateways, shipping providers, and ERP/CRM systems
• Ensure performance, security, and code quality best practices
• Collaborate with frontend developers, QA engineers, and project managers to deliver robust solutions
   

Requirements:

• 3+ years of experience in backend development with Magento 2
• Strong knowledge of PHP 7+, MySQL, and Magento architecture (MVVM)
• Experience with custom module development and Magento APIs (REST & GraphQL)
• Familiarity with Composer, Redis, Varnish, and Elasticsearch
• Basic understanding of HTML, CSS, JavaScript (for integration purposes)
• Experience with Git, Docker, and basic CI/CD pipelines
• Upper-Intermediate English (written and spoken)
• Strong analytical and debugging skills
   

Nice to have:

• Experience with Magento Cloud, RabbitMQ, or Headless Commerce
• Understanding of React or other SPA frameworks
• Familiarity with PSR standards and SOLID principles
   

We offer:

- Competitive salary

- Flexible working hours

- Opportunity to work on exciting projects and expand your skill set

- Supportive and collaborative work environment

Our project is a well-known social media platform that fosters online communities and user-generated content. The project focuses on building and enhancing a user-driven economy, enabling individuals to earn money through various platform features. As part of a dynamic and fast-paced engineering team, you will work on high-impact projects at the intersection of backend systems, monetization, and platform scalability.

Requirements:

• 5+ years of commercial experience in backend development.
• Experience with Go & Python. Go Experience is a must
• Experience with GraphQL, Thrift, gRPC
• Experience with SQL.
• Ability to design and implement complex distributed systems operating under high load.
• Experience with partitioning, sharding, and replication is a plus.
• Experience with any of these: Kafka, Cassandra, Redis, PostgreSQL.

• Experience developing customer-facing public applications is preferred.

   

Responsibilities:

• Work cross-functionally, collaborate and partner with product, design, and other engineering counterparts to execute product and business strategy.
• Contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch.
• Participate with a team of thoughtful, fast-moving, and motivated engineers.
• Contribute to standards that improve developer workflows and recommend best practices.

• Contribute to strategic planning and decision-making processes for backend development.

   

Overlap time requirements: till 10 AM PST

Working conditions and benefits:

• Paid vacation, sick leave (without a sickness list)
• Official state holidays — 11 days considered public holidays
• Professional growth while attending challenging projects and the possibility to switch your role, master new technologies and skills with company support
• Flexible working schedule: 8 hours per day, 40 hours per week
• Personal Career Development Plan (CDP)
• Employee support program (Discount, Care, Health, Legal compensation)
• Paid external training, conferences, and professional certification that meet the company’s business goals
• Internal workshops & seminars
• Corporate library (Paper/E-books) and internal English classes.

Step into your future — apply now 🚀

Corytech is a fintech company that builds flexible B2B solutions in the field of payments and financial infrastructure. We help businesses quickly scale payment processes, integrate modern financial tools, and enter new markets without complex technical architecture.

Our mission is to build the future of finance — transparent, accessible, and technologically advanced.

Due to our rapid growth, we are looking for a strong CBDO who will drive business development, open new partnerships and markets, and explore new monetization directions.

📌The main thing is experience in FinTech  📌

Key Responsibilities:
 

• Develop and implement the business development strategy for Corytech
• Build a system for attracting new B2B clients (neobanks, payment providers, iGaming, crypto companies, etc.)
• Expand into new geographies and onboard strategic partners
• Collaborate with the product team on launching new features/services aligned with market needs
• Represent the company at industry events, conferences, and forums
• Build, lead, and scale the business development and sales team
• Set and manage commercial KPIs
   

Requirements:
 

• 3+ years of experience in a similar role (CBDO / Head of Business Development / Commercial Director) in fintech, payments, banking, or related sectors
• Experience working with B2B fintech products such as PSPs, white-label solutions, core banking systems, or payment platforms
• Strong understanding of the payments ecosystem and regulatory landscape (knowledge of SEPA, SWIFT, EMI, PCI DSS is a plus)
• A solid professional network within the fintech industry is a significant advantage
• Fluent English (Upper-Intermediate or higher)
• Strategic mindset, analytical skills, and experience negotiating at the C-level
   

We Offer:
 

💻 Remote work — the opportunity to work from anywhere.

🎟 Conferences — the company covers expenses for top industry events.
🏝 Vacation and support — paid vacations and sick leave.
💰 Competitive salary — compensation depends on your skills and experience (base + bonus).
🚀 Modern infrastructure — work in an innovative environment.
🤝 Great team — support from colleagues who help you achieve results.
🏆 Bonuses and rewards — incentives for high performance and initiative.
📚 50% compensation for educational expenses in your professional field.
🥪 Lunch compensation in the office.
 

If you can work in a team, aspire to develop, and generate ideas, we will be glad to see you in our team 🥰

About Bitmedia Labs:
Bitmedia Labs - an international product IT company, has been in the industry since 2014, effectively functioning on a worldwide scale with a crew of 100+ ambitious and highly skilled professionals, creating successful projects in domains such as online advertising systems for the crypto space, blockchain games and NFT products.

Requirements

• At least 1 year of professional experience with Node.js, React.js, NextJS;
• Experience with MongoDB;
• Experience with Jira/Confluence;
• Strong experience in creating adaptive and responsive layouts with HTML5 and CSS3, including pixel-perfect and flexbox layout techniques;
• Proficiency in using Git as a code versioning tool;
• Solid understanding of networking, DNS, and sockets;
• Experience with at least one CSS preprocessor (such as Stylus, Sass, Less, or SCSS) or PostCSS;
• Passion for continuous learning, with the ability to stay up-to-date with the latest technologies and incorporate them into your work;
• Excellent self-management skills, with a high level of autonomy;
• Strong critical thinking skills, with the ability to troubleshoot and solve problems independently;
• Excellent communication and collaboration skills.

Nice to have
Experience with SQL Databases, Kafka, RabbitMQ, Redis

Hiring process:
Intro call with a Recruiter - Тechnical interview with the Hiring team -Offer.

We offer:

•  Flexible work environment - you can work remotely anywhere or at our comfortable Hub in Kyiv;
•  The 8-hours working day with a flexible schedule;
•  Competitive salary based on your experience;
•  Regular performance review and annual salary review;
•  100% paid sick leaves, vacation and holidays;
•  Professional development tools (reimbursement of educational courses or workshops, conferences around the world);
•  Ambitious team with a transparent communication and friendly atmosphere, no micromanagement;
•  Apple equipment;
•  Memorable gifts for holidays.

We are an iGaming company with over three years of experience and a team of more than 1300+ specialists. 

Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations. 

Join the team that launches new projects in various markets and shapes the future of the iGaming industry.

What experience is important to us:

• Experience as a Financial Manager or Analyst for at least 4 year, preferably in digital or IT companies.
• Strong understanding of financial planning, budgeting, and management reporting.
• Advanced proficiency in Excel (including pivot tables, complex formulas, financial modeling) and analytical tools.
• Experience with ERP systems and financial software.
• Analytical mindset, high level of responsibility, attention to detail, and accuracy in financial analysis.
• Ability to forecast and manage financial risks within projects.

What you will do:

• Plan and control project budgets, ensuring financial discipline.
• Prepare and deliver regular financial reports and insights to management.
• Monitor and analyze key financial metrics to support decision-making.
• Work closely with accounting to ensure timely payments, invoicing, and tax reporting.
• Manage cash flows and optimize project-related expenses.
• Conduct financial forecasting and identify potential financial risks.
• Collaborate across departments to ensure transparency and efficiency in all financial operations.

Why you should join us:

• We work remotely: Mon-Fri, from 10:00 to 19:00 (UTC+2) – save time by avoiding commuting.
• Paid vacation and sick leave  – we care about your health and timely rest. Additionally, you will have a day off in honor of your Birthday.  
• Competitive salary  – your contribution will be properly valued. 
• Participation in company internal events  – knowledge exchange among colleagues and enhancing your expertise. 
• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.
• 100% guaranteed professional development and acquisition of new skills.

WE ARE

SoftServe is a global digital solutions company, headquartered in Austin, Texas, and founded in 1993.

With 2,000+ active projects across the USA, Europe, APAC, and LATAM, we deliver meaningful outcomes through bold thinking and deep expertise. Our people create impactful solutions, drive innovation, and genuinely enjoy what they do.

The AI and Data Science Center of Excellence (CoE) is SoftServe’s premier AI/ML hub, primarily based in Europe. With 130+ experts—including data scientists, research analysts, MLOps engineers, ML and LLM architects—we cover the full AI lifecycle, from problem framing to deployment.

In 2024, we delivered 150+ AI projects, including over 100 focused on Generative AI, combining scale with measurable impact.

We are a 2024 NVIDIA Service Delivery Partner and maintain strong collaborations with Google Cloud, Amazon, and Microsoft, ensuring our teams always work with cutting-edge tools and technologies.

We also lead Gen AI Lab—our internal innovation engine focused on applied research and cross-functional collaboration in Generative AI.

In 2025, a key area of innovation is Agentic AI — where we design and deploy autonomous, collaborative agent systems capable of addressing complex, real-world challenges at scale for our clients and internally.

IF YOU ARE

• A holder of a Ph.D. or master’s degree in Computer Science or a related field
• Experienced in Generative AI and natural language processing (NLP), working with large-scale transformer models and generative pre-trained LLMs like GPT-4, Claude, and Gemini
• Knowledgeable about the latest advancements in diffusion models and other generative frameworks for text and image generation
• Adept at applying advanced deep learning techniques to practical use cases
• Well-versed in emerging trends and breakthroughs in machine learning, deep learning, and NLP, with a strong focus on their real-world applications
• Proficient in working with state-of-the-art pre-trained language models like GPT-4 and BERT, including fine-tuning for specialized tasks
• Aware of the software development lifecycle for AI projects and the operationalization of machine learning models
• Experienced in deploying AI solutions on major cloud platforms
• Hands-on with Python and deep learning frameworks such as TensorFlow or PyTorch
• Skilled in interpersonal communication, analytical reasoning, and complex problem-solving
• Capable of translating technical concepts into clear, concise insights that non-technical audiences can easily grasp
• Proficient in business communication in English at an upper-intermediate level

AND YOU WANT TO

• Work with the full stack of data analysis, deep learning, and machine learning model pipeline that includes deep analysis of customer data, modeling, and deployment in production
• Choose relevant computational tools for study, experiment, or trial research objectives
• Drive the development of innovative solutions for language generation, text synthesis, and creative content generation using the latest state-of-the-art techniques
• Develop and implement advanced Generative AI solutions such as intelligent assistants, Retrieval-Augmented Generation (RAG) systems, and other innovative applications
• Produce clear, concise, well-organized, and error-free computer programs with the appropriate technological stack
• Present results directly to stakeholders and gather business requirements
• Develop expertise in state-of-the-art Generative AI techniques and methodologies
• Grow your skill set within a dynamic and supportive environment
• Work with Big Data solutions and advanced data tools in cloud platforms
• Build and operationalize ML models, including data manipulation, experiment design, developing analysis plans, and generating insights
• Lead teams of data scientists and software engineers to successful project execution

TOGETHER WE WILL

• Be part of a team that's shaping the future of AI and data science through innovation and shared growth.
• Advance the frontier of Agentic AI by shaping intelligent multi-agent ecosystems that drive autonomy, scalability, and measurable business value.
• Have access to world-class training, cutting-edge research, and collaborate with top industry partners.
• Maintain a synergy of Data Scientists, DevOps team, and ML Engineers to build infrastructure, set up processes, productize machine learning pipelines, and integrate them into existing business environments
• Communicate with the world-leading companies from our logos portfolio
• Enjoy the opportunity to work with the latest modern tools and technologies on various projects
• Participate in international events and get certifications in cutting-edge technologies
• Have access to powerful educational and mentorship programs
• Revolutionize the software industry and drive innovation in adaptive self-learning technologies by leveraging multidisciplinary expertise

Appexoft is looking for a motivated Trainee or Junior Node.js Developer to join our team in Lviv (office format). We would love to hear from you if you are eager to grow in backend development and work with modern technologies.
 

Required Technologies:

• Node.js, Express.js / Nest.js
• JavaScript (ES6+) / TypeScript
• SQL (PostgreSQL, MySQL), NoSQL (MongoDB, Redis)
• REST API, GraphQL, WebSockets
• Git (GitHub/GitLab), Docker (preferred)
• Postman for API testing

Nice to Have:

• Understanding of OOP, SOLID principles, and design patterns
• Experience with testing frameworks (Jest, Mocha, Chai)

Requirements:

• English level: B1 or higher
• Strong motivation to learn and develop in backend engineering

We Offer:

• Interesting and challenging projects
• Vast opportunities for professional development
• Competitive salary
• Friendly team of professionals
• Comfortable working environment

Про компанію Appexoft

Appexoft is Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting their ideas into reality.

Appexoft is looking for a motivated Trainee or Junior Python Developer to join our team in Lviv (office format). We would love to hear from you if you are eager to grow in backend development and work with modern technologies!

Required Technologies:

• Python, Django / Django Rest Framework (DRF)
• SQL (PostgreSQL, MySQL), NoSQL (MongoDB, Redis)
• REST API, GraphQL, WebSockets
• Git (GitHub/GitLab), Docker (preferred)
• Postman for API testing

Nice to Have:

• Understanding of OOP, SOLID principles, and design patterns
• Experience with testing frameworks (Pytest, Unittest)

Requirements:

• English level: B1 or higher
• Strong motivation to learn and develop in backend engineering

We Offer:

• Interesting and challenging projects
• Vast opportunities for professional development
• Competitive salary
• Friendly team of professionals
• Comfortable working environment

If you're passionate about backend development and want to build your career in Python, apply now and join our team! 

Про компанію Appexoft

Appexoft is Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting their ideas into reality.

We are currently looking for a React Native Developer (Mid-Level) to join our dynamic and growing frontend team. You’ll be working onsite alongside 5 experienced Ukrainian developers and a project manager in a collaborative, tech-driven environment.

What You’ll Do:

• Join an ongoing project and gradually take ownership of key frontend tasks
• Collaborate closely with our Lead Frontend Developer to support app architecture, perform code reviews, and handle merges
• Contribute to React Native feature development, optimization, and quality improvements
• Ensure proper testing and debugging, particularly for Apple apps using a MacBook and iPhone
• Work with Jira, Discord, GitLab, and Bitrise for planning, communication, and CI/CD
• Help maintain integrations with major platforms such as OpenAI, Meta, Google, and more

Tech & Tools:

• Tech Stack: React Native (mid to large-scale), iOS/Android
• Tools: GitLab, Bitrise (CI/CD), Jira, Discord
• Testing Devices: MacBook and iPhone (required for iOS builds and testing)
• Integrations: OpenAI, Meta, Google APIs

Who You’ll Work With:

• A team of 5 talented developers and a project manager
• Daily collaboration with the Lead Frontend Developer, focusing on improvements like RN version upgrades, architecture, and best practices

What We’re Looking For:

• 2+ years of experience with React Native development
• Familiarity with the full development lifecycle and Git-based workflows
• Proactive mindset and willingness to take responsibility over time
• Comfortable working onsite with the team
• Experience with iOS/macOS development tools

Про компанію Appexoft

Appexoft is Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting their ideas into reality.

About your key responsibilities and impact:

• Reproducing, analyzing, and evaluating requests to resolve or escalate incidents as needed;
• Monitoring product status and involving responsible teams in urgent or critical situations;
• Collaborating closely with other departments to ensure timely and effective issue resolution;
• Overseeing SLA compliance for request and incident resolution, escalating unresolved cases appropriately (to providers, L2, or another unit);
• Responding to questions from regional customer support teams about various player issues.

Essential professional experience:

• At least 1 year of experience in client support.
• Intermediate+ English level; 
• Fluent in Ukrainian or Russian.
• Familiarity with back-office systems, especially within gaming companies (a significant advantage).
• Basic understanding of live gaming rules (e.g., baccarat, blackjack, Crazy Time, Monopoly).
• Proficient in using Jira, Jira Service Management, and Zendesk.
• Strong multitasking and dynamic prioritization skills.
• Excellent communication (written and verbal), analytical thinking, and problem-solving abilities.
• Experience with monitoring and alerting tools.
• English language proficiency at Intermediate level or higher.

Desirable skills and personal features:

• Willingness and ability to work in shifts, including night shifts.

Work Schedule: (2-on / 2-off, 12-hour shifts with night rotation).
 

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage. 

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events. 

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.