Jobs at Djinni

You will become a true “Product Engineer”, someone who fully understands code, design, the user, and the business. Working independently, you’ll drive the entire development cycle: from identifying the problem to launching the finished solution into production.

Why is this interesting?

• Join a fast-growing, #1 product in its niche
• Influence strategic product decisions — we actively listen to our team, so your input will directly impact functionality, user experience, and the product’s future
• High level of autonomy - we put a lot of trust in our team

Your responsibilities:

You will play a key role in building and developing the Mindly product. This is more than just writing code — it’s about deep user understanding, product thinking, and effective collaboration with a cross-functional team.

You’ll work closely with the Engineering Team Lead, Product Design Lead, Data Analyst, CEO, and other team members in order to:

• deeply understand user needs and their most pressing problems
• shape and evaluate potential solutions to these problems
• collaborate with the designer to create design + engineering solutions and develop a clear implementation plan
• implement these solutions into functional and reliable code, both on the frontend and backend.

Your skills:

• 3+ years of experience working with React.js and Node.js (we're using TypeScript, React.js, Redux Toolkit, Node.js, Express.js, Nest.js)
• Product thinking focused on solving user problems, not just on technical solutions
• Willingness and ability to quickly learn new tools, frameworks, and technologies on the job
• Experience in mobile app development will be a huge plus

• Ability to clearly formulate goals and tasks and present results

   

How we get things done?

We are remote-first, but we also have offices in Ukraine and in Poland (Warsaw), so you can mix and match if you prefer. Ideally, you should be in the CET or EET time zone

How do we unwind?

We offer our team 20 days of paid vacation (we’re flexible with days off :))

What do we offer?

• A fast-growing product company where you are a key part of our success
• Competitive salary
• Therapy on Mindly
• A strong team of A-players

Candidate journey:

• Screening interview / Intro chat
• Technical interview with Engineering Lead
• Final interview with CEO&CMO
• Offer 🎉

Our values:

• Honesty and transparency: always tell the truth, no matter what it is
• Empathy and understanding: treat others the way you want to be treated

A partner of Philip Morris Ukraine is looking for a Business Analyst to join Consumer Experience team. We propose to work with eCommerce & CRM solutions for IQOS in Ukraine. 

You will be responsible for evaluating business processes; defining and formalizing technical requirement; support of development and testing processes; troubleshooting technical issues with development team. Your main counterparts would be Product owner, Product and IT Team.
 

Key responsibilities:

• Evaluating business processes, translating business needs into system requirements
• Preparing technical specifications and system documentation
• Design flows/schemas of business-processes
• Keep technical documentation for business processes
• Coordinate development team and support development process
• Perform integration testing and support UAT
• Analyze and troubleshoot issues
• Regular catch-ups with cross-functional teams
   

Requirements:

•  1-2 year of experience on BA or similar position
• Understanding of Project Management and SDLC principles
• Understanding of BPMN notation and experience in building flows (Cawemo, modeler.camunda, etc.)
• Ability to translate business and stakeholder’s requirements into functional and non-functional product requirements
• Hands-on experience of core business analysis techniques and tools
• Understanding of SCRUM / AGILE methodologies be an advantage
• English: Intermediate and higher, Ukrainian: fluent
   

 Will be advantage:

• Understanding of web services (REST, Web API) and best practices
• Experience with JavaScript/Corezoid/Node-RED will be an advantage
• Understanding of data bases (PostgreSQL, MySQL, MongoDB) and experience with SQL
• Cloud services understanding (AWS, Google cloud, Azure)
• Work experience in an international company (product Company Type preferable)
   

Proposal 

• Permanent local contract with employee benefits
• Full-time, remote or hybrid (office + remote)
• A challenging work environment, with great development opportunities
• Growing and development opportunity within the Company
• SCRUM / AGILE approaches of planning

We are expanding the delivery team and hiring a Product Owner for a large-scale energy project that is already in the active delivery phase. This is not a greenfield or discovery-only role. The project is live, complex, and business-critical, and its results will directly influence the future of the Ukrainian energy sector, including its digital and green energy transformation.

If you enjoy working close to delivery, stakeholders, and сlients - this role is for you.

Responsibilities:

• Liaise with stakeholders and perform ongoing prioritization, publishing and refinement of the overall backlog in a project team and according to the project scope of deliverables;
• Analysis and solution design with the team to transform scope into sprint backlogs;
• Lead planning and the breakdown of the backlog into items, providing their definitions, acceptance criteria and estimates.
• Collaboratively develop, present the functionality and collect feedback from end customers;
• Report and escalate on the use of budget and expected due dates;
• Document functional solutions designs and prepare delivery documentation.

Required skills:

• 5+ years of proven experience as a product owner working in IT;
• Mandatory: аt least one enterprise project delivered end-to-end (from start to production and stabilization);
• Knowledge of Agile frameworks;
• Strong organizational and leadership abilities;
• Analytical thinking and problem-solving;
• Requirements engineering;
• Excellent soft skills;
• Mandatory: Ukrainian - native; English - Advanced;
• BSc/BA Bachelor’s Degree in Computer Science, Engineering or related for understanding of product solution architecture.

The big advantage will be:

• Previous experience with customer management, billing, and financial solutions;
• Previous revenue management with one of the following industries – energy, utility, telсo.

Working with MaxBill you will get:

• 20 working days of annual leave per year, plus paid public holidays.
• Sick/personal leave provision.
• Compensation for overtime
• Paid training, conferences, workshops, and certification courses, English classes.
• A workplace mentoring program to learn from experienced.
• The possibility of remote work and a flexible schedule.

We’re looking for a Senior Full Stack Developer on a part time role to take ownership of a major frontend migration from Vue 2 to Vue 3, maintain and scale a NestJS + PostgreSQL backend, and work on integrating autonomous AI agents into the product.
This is a hands-on role for someone comfortable working with modern frontend architecture, backend systems, and emerging AI workflows.

Responsibilities

Frontend (Vue Ecosystem)

• Lead and execute migration from Vue 2 (Options API) to Vue 3 (Composition API)
• Migrate state management from Vuex to Pinia
• Transition build setup from Webpack (Vue CLI) to Vite
• Build and maintain reusable UI components using modern libraries (Vuetify, Element Plus, TailwindCSS, etc.)
• Ensure clean, scalable frontend architecture and performance

Backend (NestJS & Database)

• Develop and maintain a NestJS backend (modules, DI, guards, interceptors, pipes)
• Design and optimize PostgreSQL schemas and queries
• Work with TypeORM or Prisma, including schema evolution and migrations
• Build and maintain asynchronous workflows using message queues (RabbitMQ, BullMQ, Redis)
• Ensure backend scalability and reliability for long-running processes

AI & Agent Integration

• Integrate LLM APIs (OpenAI, Anthropic, or open-source models)
• Build or extend autonomous agent workflows
• Implement RAG (Retrieval-Augmented Generation) using vector databases (pgvector, Pinecone, Weaviate, etc.)
• Write robust system prompts with structured (JSON) outputs and edge-case handling
• Support AI-driven features that interact with application data and workflows

Required Skills & Experience

Frontend

• Strong hands-on experience with Vue 2 and Vue 3
• Experience with Composition API
• State management: Vuex and Pinia
• Build tools: Webpack → Vite migration
• Experience with modern UI frameworks

Backend

• Advanced NestJS experience
• Strong PostgreSQL knowledge
• Experience with TypeORM or Prisma
• Background in asynchronous processing / message queues

AI / ML (Must-Have)

• Practical experience integrating LLM APIs
• Understanding of agent-based systems
• Experience with vector databases / RAG
• Strong prompt engineering skills

Nice to Have

• Experience building internal tools or automation systems
• Familiarity with open-source LLMs and self-hosted AI solutions
• Background in data-heavy or workflow-driven products

What We’re Looking For

• Senior-level ownership and technical leadership
• Ability to work independently and make architectural decisions
• Strong problem-solving mindset
• Comfortable working with fast-evolving AI technologies

We are a professional SEO company working with international clients in highly competitive iGaming and casino niches.
Our team of specialists creates and scales SEO strategies for project portfolios where results and a systematic approach truly matter.
We continuously improve our processes, implement cutting-edge optimization methods, and are looking for a Head of SEO who will help us scale the direction and build teams for effective project growth.

Key Responsibilities

• Develop and implement SEO strategies for project portfolios and international brands;
• Build and manage teams of SEO specialists, team leads, and experts of various profiles;
• Optimize processes to enable scaling of the SEO direction and increase overall efficiency;
• Work with highly competitive geographies, continuously improving approaches and adapting to search engine algorithm changes;
• Collaborate with all key departments of the company to ensure effective traffic monetization.

Required Skills

• Hands-on SEO experience — from deep understanding of algorithms to technical aspects (redirects, canonicals, server responses, indexing);
• Experience in team or department management — ability to scale processes and effectively lead people;
• Experience working with large website portfolios and multi-brand structures — ability to manage multiple projects and a complex SEO ecosystem;
• Background in competitive niches, especially iGaming / casino / affiliate, where performance and results are critical;
• Strong analytical and strategic mindset combined with a realistic assessment of team resources and capabilities.

What We Offer

• A key role in developing the SEO direction of an international holding;
• Autonomy in strategic decision-making and the opportunity to implement your own ideas;
• Long-term cooperation with a stable company;
• Support from owners and a senior team with deep SEO expertise;
• Flexible cooperation format (in-house / contract), modern tools, and resources to execute ambitious plans.

We are looking for a Shared Team Leader to support WOW24-7’s multi-project environment. This role is ideal for an experienced team leader with excellent English communication skills, strong operational awareness, and the flexibility to work across several client programs daily.

The Shared Team Leader will dedicate approximately 2–3 hours per day per program to ensure service quality, team performance, and smooth operations. In addition to leadership responsibilities, this role requires readiness to temporarily support the line of business (LOB) as an agent when coverage is needed, such as during periods when agents are unavailable due to illness or other reasons.

Requirements:

✔️Excellent English (C1–C2) with little to no accent.
✔️Previous experience as a Team Leader in customer support, BPO, or a related field.
✔️Ability to manage multiple programs and switch contexts efficiently.
✔️Strong leadership, coaching, and communication skills.
✔️Comfortable with sales-related activities (upselling, presenting solutions, customer follow-ups).
✔️Willingness and ability to step in as a support agent for the assigned LOB when an agent is out of the office.
✔️Strong problem-solving and decision-making skills.
✔️High level of organization and time management.
✔️Ability to work independently in a remote environment.
✔️Tech-savvy and quick to learn new tools and platforms.
✔️Reliable internet connection and suitable home-office setup.

Responsibilities:

➖Lead and support shared agents across multiple client programs.
➖Allocate time effectively across projects based on priorities and workload.
➖Monitor KPIs, SLAs, and service quality.
➖Provide coaching, feedback, and performance support to agents.
➖Handle escalations and assist with complex or sensitive cases.
➖Provide hands-on agent support for the LOB during agent OOO periods to ensure uninterrupted service
➖Support light sales activities when required.
➖Communicate regularly with internal stakeholders and clients.
➖Prepare short reports, updates, and performance insights.
➖Assist with onboarding and training of new agents when needed.
➖Proactively identify risks, gaps, and improvement opportunities.

Would be a plus

✔️Experience in an outsourcing/BPO environment.
✔️Background in SaaS or e-commerce support.
✔️Experience with Zendesk, Gorgias, Intercom, Freshdesk, or similar tools.
✔️Experience with QA processes, KPI management, or process optimization.
✔️Leadership or coaching certifications.

Work conditions:

➖Remote work.
➖The probation period is two months.
➖Schedule: Monday–Friday, 19:00 - 4:00 Kyiv time (12:00 PM – 9:00 PM EST US hours)
➖Shared team model across multiple client accounts.
➖Long-term cooperation opportunity.
➖Competitive compensation based on experience.
➖Clear growth path within the WOW24-7 leadership structure.

Uniskai by Profisea Labs is an innovative cloud management platform capable of handling all the most painful points felt by CloudOps engineers and IT managers who face increasing pressure to cut down IT costs, but only in a way that doesn’t do any damage to business value. Uniskai helps users visualize cloud assets, maximize cloud utilization, reduce cloud waste, and lower cloud spending while pursuing business goals.   

Requirements: 

• Understanding of software development life cycle   
• Ability to describe bugs clearly in details, plus prioritize them correctly  
• Ability to describe your experience (what was done) in the program and provide all necessary details to help developers fix any issues   
• Experience in maintaining test documentation and test plans (check-lists, test cases, etc.)  
• Report on the bug issues  
• Strategic, logical and abstract thinking  
• Experience with Browser developer tools to investigate source and type of bugs  
• Teamwork skills and ability to explain your decisions and actions using logical arguments   
• Ability to write and refine test scenarios  
• Special Higher Education (computer specialties) 

Responsibilities: 

• Be a part of an international team of experts with a warm and friendly atmosphere  
• Identifying/prioritizing bugs and report them into the bug-tracking system  
• Be logical, polite, analytically thinking and accurate and easy-going  
• Test development and debugging  
• Desire to make great things  
• Test new features, re-test and regression testing of existing functionality  
• Develop Test Plans and Test Cases  
• Analyze product features  
• Follow and improve the testing strategy and QA processes  
• Report on product quality, provide testing status  
• We promise to surprise you with exciting new projects from a variety of industries 

We offer: 

• Opportunity to be part of a growing company and to grow with us
• Being at the forefront of the DevOps and Cloud services industry
• Great compensation and commissions
• Flexible work hours
• Professional working environment where you will be an essential member of our team

About Us:
Uniskai by Profisea Labs is a leading cloud management platform designed to help enterprises visualize their cloud assets, optimize usage, reduce waste, and lower costs while maintaining business value. Our platform serves DevOps, CloudOps engineers, and IT managers who navigate complex cloud infrastructures. We foster a culture of innovation, collaboration, and continuous improvement in all we do.
 
Job Description:
We are seeking a motivated Junior QA Automation Engineer to support our product quality initiatives. You’ll work closely with an international team to ensure our cloud solutions meet the highest standards of reliability and performance. This is an excellent opportunity to build your skills in test automation and software quality assurance.
 
Responsibilities:
 

• Participate fully in Agile/Scrum processes, including stand-ups, planning, and testing;
• Estimate tasks, prioritize work, and manage your time efficiently
• Identify, prioritize, and report bugs in a clear and structured manner using a bug-tracking system;
• Develop, maintain, and debug automated tests for our web-based platform;
• Test new features, perform regression and re-testing;
• Contribute ideas to improve QA processes and overall testing strategy;
• Report regularly on testing status and product quality.
   

Requirements:
 

• Basic understanding of SDLC and Agile methodologies;
• Capable of participating in team ceremonies and collaborative discussions;
• Strong analytical thinking and structured problem-solving abilities;
• Clear and detailed bug reporting (including reproduction steps, expected vs actual results, severity, and priority);
• Higher or incomplete higher education in Computer Science, Software Engineering, or a related technical field.
   

Qualifications and Skills:
 

• Understanding of test automation principles, test levels, and basic test design techniques;
• Familiarity with automation patterns (e.g., Page Object Model, Page Factory at a conceptual level);
• Basic skills in REST API testing (HTTP methods, status codes, response validation);
• Basic hands-on experience writing Python code;
• General understanding and application of OOP and SOLID principles;
• Ability to produce clean, readable, maintainable Python code;
• Basic knowledge of Playwright for UI test automation;
• Experience with Git (commits, workflow, and resolving simple merge conflicts);
• Understanding of browser cookies, tokens, and session management;
• Some JavaScript knowledge for reading and understanding test-related code;
• Basic knowledge of CI/CD concepts and how tests integrate into build pipelines;
• Docker exposure is a plus.
   

Nice to Have:
 

• Personal or academic projects in test automation;
• Experience with end-to-end web application testing.
   

What We Offer:
 

• Opportunity to grow in a product company and develop professionally
• Work in the DevOps and Cloud services domain
• Competitive salary and benefits package
• Medical insurance and sport compensation
• Flexible working hours

Profisea is an Israeli DevOps and Cloud company that provides a full spectrum of cloud management services — from intelligent customization of existing infrastructures to end-to-end design and optimization tailored to each client’s business goals. 
For over eight years, Profisea has been implementing top DevOps, GitOps, and FinOps practices to help organizations transform their cloud operations, enhance productivity, and achieve long-term efficiency and scalability. 

Building on this expertise, Profisea Labs was founded as an innovative AI-powered multi-cloud management platform. 
Profisea Labs helps CloudOps engineers and IT managers optimize cloud usage, reduce costs, and automate workflows through intelligent, next-generation technologies.We are now developing a cutting-edge AI division focused on agentic GenAI systems — autonomous agents capable of reasoning, learning, and interacting seamlessly with users and systems. 
We’re looking for curious and ambitious minds to join us in designing, training, and scaling these new AI-driven solutions shaping the future of cloud management. 
 
Your Responsibilities 
 

• Conduct cold calls in English and Ukrainian to reach potential clients — this is the main part of the job. 
• Research the client’s niche, industry, and business needs to better understand their challenges. 
• Identify and analyze potential leads using LinkedIn, Upwork, and company databases, according to the Ideal Customer Profile (ICP). 
• Create and launch personalized outreach sequences (intro messages, follow-ups) via LinkedIn and email. 
• Manage correspondence with leads, qualify them, and guide them to the next sales stage. 
• Schedule meetings and discovery calls for the sales team. 
• Keep accurate CRM records and track all interactions and KPIs. 
• Analyze campaign results and prepare regular reports on performance. 
   
  Requirements 
   
• English level B2 or higher — confident spoken and written. 
• Excellent communication and interpersonal skills. 
• Comfortable and confident making cold calls (a must). 
• Experience working with LinkedIn (Sales Navigator or basic tools). 
• Understanding of the sales funnel and outreach basics. 
• Motivation to grow in IT and sales. 
   
  Will be a plus: 
   
• Previous experience in sales or lead generation. 
• Familiarity with CRM systems (HubSpot, Salesforce, Zoho, etc.). 
• Basic knowledge of Excel and PowerPoint. 
   
  What We Offer 
   
• Opportunity to be part of a growing company and to grow with us 
• Being at the forefront of the DevOps and Cloud services industry 
• Great compensation and commissions 
• Flexible work hours 
• Professional working environment where you will be an essential member of our team 

Next Gen Lab is looking for a script writer to join the team behind Stranger Than Fiction Brand—  an exciting new animation channel on American YouTube.  

About the Project:

Stranger Than Fiction creates exciting mini documentaries and docudramas focused on crime, guns, prison escapes,  scary stories, legends and interesting facts.

Our goal is to build one of the  premier animated channels in 2026.

Key Goals

50 shorts Videos Produced Per Month

200 Million Views Per Month

1,000,000 subscribers

What You’ll Do:

💡 Ideate and write 15-25 short-form scripts per week (35-75 seconds each)

🔍 Research and source compelling stories of crimes, escapes, historical oddities, legends, and scary narratives

✍️ Craft scripts following our proven structure: visceral action-first hooks that drive intrigue → "You see" context bridges → dark escalation → punchy ironic payoffs

✅ Verify factual accuracy and clearly label stories as FACT, LEGEND, or UNCERTAIN

What We’re Looking For:

✔️ Strong writing samples (short-form scripts preferred)

✔️ Mastery of opening hooks that drop viewers into confusing, compelling action within the first sentence

✔️ Ability to write punchy, direct language—no filler, no passive voice

✔️ Understanding of what makes content go viral: curiosity gaps, dark escalation, and "wait, WHAT?" payoffs

✔️ Research skills to find obscure, underexplored stories

✔️ Commitment to factual accuracy—we don't present unverified stories as fact

What We Offer:  

👍Remote work with a flexible schedule  

👍Bonuses for viral videos, hitting key production metrics and creative initiative  

👍Growth opportunities to become a team lead or channel producer with a multi-million viewer audience and profit sharing opportunities

If you want to create content watched by millions — join us
 

Metamindz is a fast-growing UK-based IT software company. We support global clients by providing fractional CTOs-as-a-service, building digital products, hiring exceptional technical talent, and conducting in-depth tech due diligence.

We’re currently looking for a Senior Frontend Engineer to join one of our clients in a long-term engagement. This is a full-time remote opportunity for a highly senior engineer with deep frontend expertise, who is comfortable working in monorepo environments and collaborating closely with backend systems built in NestJS.

This role is ideal for someone who enjoys ownership, product thinking, and building scalable, maintainable frontend systems used in real production environments.

Responsibilities:

• Architect, develop, and maintain complex frontend applications using React and TypeScript
• Build scalable, reusable UI architectures within a monorepo setup
• Collaborate closely with backend engineers working with NestJS, ensuring clean and well-typed API contracts
• Take ownership of frontend architecture, technical decisions, and long-term maintainability
• Ensure high performance, accessibility, and responsiveness across applications
• Improve frontend reliability through testing, code reviews, and best practices
• Work closely with product managers and designers to translate requirements into high-quality user experiences
• Contribute to shared tooling, libraries, and standards within the monorepo
• Write clean, readable, and well-structured code with a strong focus on quality

Requirements:

• 7+ years of commercial engineering experience (senior-level only)
• Expert-level knowledge of React and TypeScript
• Strong understanding of modern frontend architecture and state management
• Experience working in monorepo environments (Nx, Turborepo, or similar)
• Solid understanding of backend concepts and experience integrating with NestJS APIs
• Experience designing and consuming well-typed APIs
• Strong sense of ownership and product responsibility
• Ability to work independently in distributed, remote teams
• Clear communication skills and a pragmatic, problem-solving mindset

What We Offer:

• Fully remote, flexible work culture with long-term stability
• High-impact product work with modern technologies
• Strong engineering standards and real technical ownership
• Supportive, transparent team culture with no micromanagement
• Competitive monthly compensation, aligned with experience and contribution

How to Apply:

Please send a short blurb about yourself — and tell us your favorite ice cream flavor (mine is cherry 🍒)

We are looking for a responsible and self-motivated account manager who will join our team. Paytiko is PCI DSS complaint payment gateway which works with e-commerce platforms and general web applications. We have 100+ integrations with different payment systems and a lot of international clients.  
 
Required skills: 

• 1+ working experience as support/ account manager  
• Upper-Intermediate English level 
• Responsibility and diligence  
• High communication skills 
• Problem-solving mindset, adaptability, and decisiveness 

 
Will be a plus:  

• Technical education 
• Experience of working with fintech domain 

 
Responsibilities:  

• Communication with clients 
• Setup of the client (help with integration of our plugin or iframe, get requirements for the Payment solutions, provide education of the system) 
• Support of the client after setup: getting new requirements, resolving issues
• Communication with the team: discussion of current tasks, daily meetings, taking part in grooming

MISSION
Own and execute the product roadmap for a DTC e-commerce brand
on the US market. Translate business goals into executed features,
optimized funnels, and measurable growth. Act as the execution bridge
between the founder, development, design, and marketing teams.

KEY RESPONSIBILITIES

Product & Website Ownership
• Own the Shopify roadmap including themes, PDPs, checkout,
upsells, and CRO elements.
• Translate business goals into clear product requirements and
specifications.
• Prioritize features based on impact, speed, and ROI.
• Manage backlog, releases, and ongoing improvements.

Funnel & Conversion Optimization
• Optimize product pages (PDPs), checkout, post-purchase flows,
upsells, downsells, and landing pages.
• Run A/B tests across layouts, copy, bundles, and offers.
• Align product experience with traffic sources in collaboration with
marketing and creative teams.

Cross-Functional Execution
• Coordinate Shopify developers, designers, creative strategists,
email/retention marketers, and SEO & paid media teams.
• Ensure clarity, accountability, and on-time delivery across all
initiatives.

Analytics & Decision-Making
• Track key metrics including conversion rate, AOV, funnel drop-offs,
and feature performance.
• Work with GA4, Shopify Analytics, Hotjar / Clarity (or similar tools).

Founder Support & Scaling
• Act as the founder’s right hand in product and execution.
• Proactively propose improvements and new initiatives.
• Prepare the product for scale: new SKUs, bundles, subscriptions,
and international expansion.

EXPERIENCE

• 3–7 years of experience as a Product Manager, Product Owner, or
E-commerce PM.
• Strong background in Shopify and DTC e-commerce.
• Experience working with designers, developers, and marketing
teams.
• Hands-on exposure to CRO, paid traffic, and SEO-driven
products.
• Strong written English — B2 or higher.

TRAITS

• Strong ownership mindset — proactive and execution-focused.
• Highly organized and data-driven.
• Clear, direct communicator.
• Able to move fast without sacrificing quality.

REQUIRED TOOLS & SKILLS

• Shopify platform expertise.
• Product documentation, specs, and backlog management.
• GA4 and analytics literacy.
• CRO-focused thinking.
• Tools such as Jira, ClickUp, or Notion.
• Figma for collaboration (not design).

WHAT WE OFFER

• Fully remote work environment.
• Competitive compensation based on experience and great
potential for growth.
• Opportunity to build and scale a high-impact DTC product on the
US market.

We are expanding our Technical Support team and are currently looking for an experienced Technical Support Engineer L3-L4 to join a large-scale enterprise project.

This role is part of a long-term, business-critical implementation with high technical complexity, where support plays a key role in system stability, customer trust, and continuous improvement.

If you are passionate about finding and solving complex problems, enjoy working closely with customers and internal teams, and are eager to deepen your expertise in modern technologies and enterprise systems - welcome to MaxBill.

Responsibilities:

• Interacting with customers for corrections, maintenance and support;
• Troubleshooting of software products;

• Implementation, deployment and support activities for billing and customer service software: CRM, billing and rating.

   

Candidate requirements:

• Minimum 3 years of experience in computer/software problem solving or bug detection;
• Experience in software troubleshooting;
• Experience in creating SQL queries;
• Ability to quickly learn and understand the entire system, both server and client side, to troubleshoot issues;
• Strong problem solving/investigative skills;
• Bachelor’s degree or equivalent (or higher) in Computer Science or similar field;
• Mandatory: Ukrainian - native; at least Upper-Intermediate (B2) level of English.

• Willingness to work in a shift-based schedule, if/when required by the project

   

Will be an advantage:

• Experience with Oracle;

• Experience in QA or developer positions.

   

Working with MaxBill, you will receive:

• 20 working days of annual vacation per year, plus paid public holidays.
• Provision of sick/personal leave.
• Paid trainings, conferences, seminars, and certification courses, classes in English.
• On-the-job mentoring program to learn from experienced colleagues.
• The possibility of remote work and a flexible schedule.

Project Description:
Recovery for All (RFA) is a seven-year (2025–2031) technical assistance project, funded by Global Affairs Canada and implemented by Alinea International. 
 

About the Work:
Within the RFA initiative, we develop ProjectUA — a national IT platform for the Government of Ukraine that enables planning, monitoring and evaluation of policy implementation. ProjectUA consolidates government priorities, delivers real-time progress monitoring, and supports transparent, data-driven decision-making. 
 

Today the platform is used by over 900 civil servants across 50+ ministries and agencies and 25 regional administrations. ProjectUA tracks over 10,000 tasks across 20+ strategies and plans, turning dispersed operational data into actionable insights that improve coordination, accountability and the effectiveness of the government.
 

The Role:    

We are strengthening our backend team with a Senior PHP Developer who has a serious engineering attitude toward:
●    Security and compliance
●    System reliability and fault tolerance
●    Performance optimization at scale
●    Clean, auditable, maintainable backend architecture
 

A key responsibility of this role will be integration with government information systems (like Diia, id.gov.ua, Askod, etc.) using national security algorithms, standards and security requirements, including preparatory security and architectural improvements required for government identity service.

Primary tasks are: 
●    Design, develop, and maintain high-quality backend solutions in PHP;
●    Review and improve the existing codebase with focus on security vulnerabilities and performance bottlenecks.
●    Write and maintain unit and integration tests.
●    Prepare and maintain clear technical documentation.
 

Formal Eligibility Requirements (Mandatory):    

Please note: Due to project, contracting, and donor requirements, candidates must meet all of the criteria below in order to be considered:
●    Ukrainian citizenship (mandatory).
●    Registered Ukrainian Private Entrepreneur of the 3d group (consultancy services) or readiness to register as Private Entrepreneur prior to contract signing.
●    Legal ability to provide consultancy services under Ukrainian law.
●    Availability for full-time engagement (Monday–Friday).
 

Required Qualifications:    

Experience:
●    5+ years of professional PHP experience (PHP 7.x / 8.x).
●    Strong experience with Yii2 or similar framework. .
●    Solid knowledge of MySQL, including schema design and query optimization.
●    Strong background in API design and backend architecture.
●    Hands-on experience refactoring monolithic architectures, improving performance and memory usage.
●    Understanding of software design principles and clean code practices (SOLID, OOP, design patterns).
●    Experience with caching and in-memory data stores (Redis).
●    Basic understanding of frontend stack (HTML/CSS, JavaScript, Twig; Vue.js is a plus).

What We Value Most:
●    Engineering mindset focused on long-term system health, not short-term hacks.
●    Strong personal responsibility for security, reliability, and correctness.
●    Ability to work proactively and independently.

As a plus:
●    Experience with Symfony and/or Laravel.
●    Experience working on government, fintech, or other high-compliance systems.
●    Experience preparing systems for external security reviews or audits.