Jobs at Djinni

Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows, achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.  

We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.   

In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee well-being and a strong workplace culture.

Who We’re Looking For:

We are strengthening one of our key development areas and are looking for a Full Stack Developer with 5+ years of experience who is passionate about technology, innovation, and building scalable product solutions.

In this role, you will join the Creatio Marketing product — an enterprise-level, AI-native marketing automation platform that enables customer engagement from lead capture and nurturing to sales handoff.

The team works on omnichannel campaign management, outbound SMS, WhatsApp messaging, integrations with advertising and social platforms, and scalable cloud services that support high-performance marketing campaigns. The team works with containerized services and container orchestrators.

Responsibilities:  

• Designing, coding, testing, and debugging back-end and front-end code.
• Collaborating with product owners, business analysts, architects, customer support team.
• Creating web services, Angular components, Creatio logic, unit, integration, E2E tests.
• Participation in product goal implementation and scrum activities.
• Providing support for resolving customer cases and ensuring faultless Creatio operation.  

Requirements:  

• 5+ years of overall programming experience, strongly focusing on .Net and Angular.
• Strong knowledge of object-oriented programming, KISS, SOLID, DRY principles.
• Confident knowledge of C# language and modern .NET platform (.NET6+).
• ASP.NET MVC, ASP.NET Core, experience with the development of Web APIs, and containerized services.
• Up-to-date Angular 15+ experience. You must know how to develop new and optimize existing components. Be able to work in a mono-repository and use RXJS library and pipeline operators.
• Hands-on experience with JavaScript, TypeScript languages, DOM, CSS/SASS. You must be able to style a page or component according to the given UI prototype.
• Source control systems like Git, SVN, experience with branch, merge, rebase.
• Unit testing, mocking, NUnit, Mock, Postman.
• English level - Upper–Intermediate or higher (spoken and business writing).
• Experience working with databases (MS SQL Server, PostgreSQL or Oracle) is a plus.

What to expect from us:

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

We are a U.S.-based fintech startup operating in the investment and financial services space. Our distributed teams work across Poland, the United States, and Ireland, collaborating on technology-driven solutions related to stocks and investments.

Security, compliance, and the responsible handling of sensitive financial data are central to how we operate, as we build scalable products in a regulated environment.

Responsibilities

Design and develop full-stack applications using React.
- Build REST APIs following microservice standards.
- Implement user interfaces using Nexus design system.
- Refactor legacy components for modernization and performance. - Collaborate with architects to define scalable solutions.

- Participate in code reviews, testing, and sprint ceremonies.
- Optimize application reliability, performance, and maintainability. 

Skills
-  It will be beneficial if you have experience in Java, Spring Boot, REST API development. (4+ years of commercial experience)
- Expertise in React, JavaScript/TypeScript, UI state management.
- Experience with Nexus design system or similar component systems. - Understanding of cloud-native development and containerization.
- Knowledge of CI/CD, Git workflows, automated testing.
- Familiarity with security best practices for APIs.
- Good understanding of system integration patterns.

We are a British—Ukrainian air defence tech company building distributed systems across the frontline. We are looking for a Senior AI Platform Engineer to take ownership of the data and ML infrastructure behind our current and future inference products.

Our core value is impact for Ukraine: we build technology that makes a real difference on the actual battlefield, not in labs or on paper specs. We operate with a deep-tech mindset, pushing new technologies where engineering rigor truly matters. We value ownership and responsibility—people who execute, deliver, and stand behind the results.

What you’ll do

• Build production-grade data collection, labeling, and dataset curation pipelines for inference models, with especial focus on CV models
• Design workflows for annotation, quality control, and continuous dataset improvement
• Set up model deployment, experiment tracking, versioning, and monitoring
• Support & optimize training and inference runtime pipelines in production environments
• Help run experiments, evaluate results, and improve system performance
• Help define the architecture and engineering standards for ML infrastructure across product lines

Requirements:

• Strong MLOps experience building data pipelines, labeling workflows, model deployment & production optimization, experiment tracking, and orchestration
• Background in Machine Learning / Computer Vision and experience with popular ML frameworks
• Ability to be involved in research process: help experiment, evaluate, deploy, improve
• Strong analytical thinking and solid foundations in linear algebra, probability, and statistics
• English: B1 or higher (working w/ international team members)

Nice to Have

• Experience in DefenseTech, SigInt, or embedded systems
• Understanding of RF-related data or sensor-driven ML systems
• Experience with real-time or low-latency ML pipelines
• Background in active learning, human-in-the-loop labeling, or continuous retraining workflows

We Offer

• Meaningful and high-impact work in the AIR defense domain
• Practical R&D environment with real autonomy
• Direct influence on technical decisions and the product direction
• Work in an experienced senior engineering team
• Сlear, fast, senior-to-senior communication with a minimum number of team meetings
• Remote, hybrid or offline Full-time position with office in the center of Kyiv

We’re looking for an experienced Linux engineer whose primary responsibility will be integrating various SDR (Software Defined Radio) devices into our software platform. This is a role for those who love working at the hardware-software boundary, understand how data travels from physical ports to high-level applications, and can make that path as fast and reliable as possible.

What you’ll do:

• Integrate different SDR models into a unified Linux-based ecosystem
• Work with vendor SDKs and develop high-performance userspace applications
• Optimize high-throughput data processing in real-time
• Write clean, stable, and performant code in C++ or Python

• Debug inter-process communication, manage buffering and latency

   

Requirements:

• 5+ years of professional Linux systems experience
• Linux Power User: comfortable in terminal, understands kernel-space vs user-space, knows systemd and driver configuration
• Hardware Interface Expert: hands-on experience with USB 2.0/3.0, Ethernet, or other high-throughput interfaces
• Data Stream Architect: understands IPC principles, ring buffers, memory overflow prevention, and latency minimization for raw data transmission
• C++ Developer: writes reliable code that doesn’t crash on the first unexpected packet from hardware

• English: B2 or higher

   

Nice to have:

• SDR experience: familiar with RTL-SDR, HackRF, USRP, or has GNU Radio experience
• Experience with ROS/ROS2 (node development, topics/services)
• Understanding of data transmission protocols and digital signal processing (DSP)

• Hobbies related to electronics, radio communication, or robotics

   

We offer:

• Meaningful, high-impact work in Ukraine’s air defense domain
• Deep-tech engineering challenges where rigor and performance matter
• High ownership and autonomy from day one
• Work format: Kyiv office with occasional remote days
• Senior engineering team with direct communication and minimal bureaucracy
• Full-time position with standard hours; occasional off-hours for testing/updates

Position Overview

We are looking for a BI Analyst / Data Engineer to join our team and drive data-informed decision-making across the organization. In this role, you will work closely with business stakeholders, product teams, and leadership to analyze data, develop reporting solutions, and provide actionable insights that support strategic initiatives and operational improvements.

Key Responsibilities

• Design, build, and maintain ETL/ELT pipelines to collect, transform, and load data from multiple sources into the data warehouse.
• Analyze complex datasets to identify trends, patterns, risks, and opportunities.
• Design, develop, and maintain dashboards, reports, and KPI monitoring solutions.
• Write efficient and scalable SQL queries for data extraction and analysis.
• Collaborate with stakeholders to gather requirements and translate business questions into analytical solutions.
• Conduct ad hoc analyses and present findings to both technical and non-technical audiences.
• Ensure data accuracy and integrity through validation and quality control processes.

• Support the definition, tracking, and optimization of business metrics.

   

Required Qualifications

• 2+ years of experience in a similar role
• Experience building and maintaining data pipelines (ETL/ELT) using SQL and cloud data platforms such as BigQuery, Snowflake, or Redshift.
• Experience building dashboards and reports using BI tools such as Power BI, Tableau, Looker, or similar platforms.
• Proficiency in Excel and data manipulation techniques.
• Solid understanding of statistical concepts and analytical methodologies.
• Strong problem-solving and critical-thinking skills.
• Excellent communication skills with the ability to present insights to stakeholders at various levels.

Perks & Benefits:

• Competitive salary and benefits package
• Opportunity to work in a dynamic, innovative, and growing industry
• Remote work flexibility
• A collaborative and inclusive work environment
• Professional growth opportunities in a rapidly evolving sector
• Paid vacation and sick leaves

(international project, collaboration with a British team)

We are looking for an experienced Middle Backend Developer to participate in the development of next-generation iGaming products.

This role involves working in an international environment with a focus on quality, ownership, and technical growth.

More details below 👇

Who are we and what do we do?

We are a team working on the creation of modern iGaming products in collaboration with international partners.

Our focus is on developing high-quality, stable, and scalable gaming solutions.

Our main priority is people:

• Employees. Great employees lead to great clients.
• Clients. Great clients lead to strong revenue and exciting projects.

Why is this role interesting?

You will work on a project with an international team specializing in slot game development.

This means:

• Real involvement in product development
• Working alongside experienced engineers and mathematicians
• Daily communication in an English-speaking environment

What makes us different?

• Minimal bureaucracy
• Direct influence on technical decisions
• High level of autonomy
• Focus on accountability for results rather than processes

About the project

Development of backend solutions for iGaming products in collaboration with a British team.

The main focus is server-side logic, integration of mathematical models, and system stability.

What will you do?

• Develop and maintain the backend side of gaming products
• Implement logic based on mathematical models
• Integrate with internal and external services
• Optimize performance
• Collaborate with frontend, QA, and mathematical teams
• Participate in technical decision-making

Technologies:

• Node.js
• TypeScript
• PHP (as a plus)

Level:

Middle / Strong Middle

What is important for us?

• 2/3+ years of backend development experience
• Experience with Node.js and TypeScript
• Experience in iGaming or closely related domains is mandatory
• Experience working with high-load systems
• Good communication skills

English:

Required

Primary communication is conducted in English

Level: Upper Intermediate or higher

What is important in your approach to work?

• Independence
• Ownership and accountability for results
• Ability to work without constant supervision
• Readiness for direct communication within an international team

Why is the position open?

Team expansion.

Growth opportunities:

• Influence on technical decisions
• Growth path toward Senior Backend Developer

Work format:

• International team
• Primary interaction with English-speaking colleagues
• Schedule aligned with the London time zone
• Remote

Conditions:

• Overtime: none
• Compensation: pegged to EUR

This role is a great fit for professionals who are comfortable working with a high level of autonomy, direct international communication, and strong expectations regarding quality and speed of decision-making.

About the company

Ender Turing is a product-focused AI startup building conversation intelligence solutions used in real production environments by international companies.

Founded in 2020, we are a focused team of 9 engineers and product specialists building and operating a production-grade AI platform that processes large-scale customer communication data across voice and chat channels.

Our systems help companies optimize operations through AI-driven speech and text analytics.

Our clients include companies such as Uniqa Insurance Group, OTP Bank, Aventus Group, Nova Pay, Fozzy Group, Dobrobut hospitals and others, operating across markets including Spain, Mexico, USA, Germany, Poland, Czech Republic, Estonia, Colombia and Ukraine.

Small team. Global footprint. Real production systems.

What you’ll work on

• Backend development for high-load conversation processing services
• Building real-time analytics dashboards and data visualizations
• Integrating LLM-powered features (transcription, sentiment analysis, summaries)
• Developing scalable services and data pipelines
• Integrations with CRM and contact center systems (Zendesk, Genesys, Vicidial etc.)

You will work across the stack and own features end-to-end, from architecture decisions to production deployment.

Tech stack

Backend
Python 3.11+, FastAPI, SQLAlchemy, Celery, Redis, PostgreSQL

Frontend
Vue 3, TypeScript, Vuetify, Vite, WebSockets

AI / Data
LLM APIs, speech processing pipelines

Infrastructure
Docker, Kubernetes, AWS / GCP, OpenSearch, Traefik

Tooling
Git, GitHub Actions, pytest, pre-commit

Requirements

• 5+ years of experience shipping production software
• Strong backend development with Python
• Experience with modern frontend frameworks (Vue / React)
• Ability to work across backend and frontend components
• Experience with scalable systems and APIs
• Comfortable using AI tools to accelerate development
• Self-driven engineer able to take ownership of features

What we offer

• Work on real AI systems used by international companies
• Small, experienced engineering team
• High ownership and fast product iterations
• Remote-first environment
• Direct impact on product and architecture

Interview process

1. HR conversation
2. Founder discussion
3. Technical interview
4. Technical deep-dive (live coding / architecture discussion)
5. Small take-home task (1–2 hours)

How to apply

Please send:

• Your GitHub profile
• A project you’re proud of
• A short note on why startups, why now, and why Ender Turing

HYRO GAMES is a UAE-based studio making casual and hyper-casual games for web browsers and mobile. We're a small, fast-moving team, and we're hiring a Unity developer to help us ship games regularly.

You'll work directly with one 2D/3D artist . you handle the code and the build, they handle the visuals, and together you turn out polished titles.

To be upfront about the work: your first projects will be editing and adding features to existing Unity game templates we provide — getting them running well on WebGL and mobile, wiring in the platform SDKs, and giving each one its own twist. As you settle in, you'll take on more, including building our reusable pipeline and, in the future, developing new games from scratch.

What you'll do:

• Build and optimize Unity games for WebGL (browser) and mobile (iOS/Android) from one codebase
• Start by editing and extending existing Unity game templates — add features, polish, ship
• Integrate platform SDKs: Facebook Instant Games, Telegram, Poki, CrazyGames
• Wire in ads, in-app purchases, and analytics
• Keep builds fast and light (size, memory, load time)
• Over time, help build our reusable pipeline and develop new games from scratch

You need:

• 3+ years with Unity and C#, with real shipped games (not just prototypes)
• WebGL experience . you can show a live browser link to a Unity game you optimized
• Comfortable bridging Unity C# with JavaScript SDKs in WebGL (.jslib)

• Mobile optimization (iOS/Android)

   

Big plus:

• Casual and/or hyper-casual game experience
• Platform SDKs (Facebook Instant Games, Telegram, Poki, CrazyGames, GameDistribution)
• Ad mediation (AppLovin MAX, ironSource/LevelPlay, AdMob), in-app purchases, DOTween

Why join us?

• Fully Remote: Work from anywhere, no commute, no office hours to clock.
• Long-Term & Stable: A full-time, ongoing role with reliable monthly payments.
• No Overtime: We value a healthy work-life balance .

• Paid Time Off: Paid vacation and sick days.

   

thank you.

We are looking for a talented and detail-oriented Shopify Liquid Developer to join our team and help us build, optimize, and maintain our Shopify stores.

Job Overview

As a Shopify Liquid Developer, you will be responsible for frontend development, custom theme customization, and implementing new features using Shopify’s Liquid templating language. You will work closely with our design and marketing teams to ensure seamless user experiences and high-converting store layouts.

Key Responsibilities

• Develop, customize, and maintain high-quality Shopify themes from scratch or based on existing templates.
• Write clean, efficient, and well-documented code using Liquid, HTML5, CSS3, JavaScript.
• Optimize Shopify stores for maximum speed, scalability, and mobile responsiveness.
• Integrate third-party Shopify apps and handle custom API integrations where necessary.
• Troubleshoot and debug frontend issues to ensure a seamless checkout and browsing experience.
•  

Requirements & Qualifications

• Experience: Minimum 1 year of proven experience working specifically with Shopify theme development and the Liquid templating language.
• Strong proficiency in frontend technologies: HTML5, CSS3, JavaScript.
• Solid understanding of Shopify’s object model, API, metafields, and theme architecture.
• Experience with version control systems (e.g., Git).

We are looking for an experienced Mobile QA Engineer to join our team on a part-time basis. You will be responsible for ensuring the quality and reliability of our mobile applications across iOS and Android platforms.

Responsibilities

Design, write, and execute manual test cases for iOS and Android mobile applications

Perform functional, regression, smoke, and exploratory testing

Identify, document, and track bugs using issue tracking tools (e.g., Jira)

Collaborate closely with developers and product managers to ensure high-quality releases

Perform cross-device and cross-OS version compatibility testing

Participate in sprint planning and review meetings

Contribute to improving QA processes and best practices

Requirements

4+ years of hands-on experience in mobile application testing (iOS and/or Android)

Strong understanding of mobile testing methodologies and the mobile development lifecycle

Experience with bug tracking and test management tools (Jira, TestRail, or similar)

Ability to write clear and comprehensive test cases and test plans

Experience testing native and hybrid mobile applications

Familiarity with network traffic analysis tools (Charles Proxy, Fiddler, or similar)

Good understanding of REST API testing (Postman or similar)

Upper-Intermediate English level (B2+)

What We Offer

Flexible part-time schedule (approx. 20 hours/week)

Fully remote work — collaborate from anywhere in the world

Friendly, professional, and supportive team environment

Opportunity to work on interesting and impactful mobile products

Room to grow and expand your role over time

We are looking for a Wordpress Developer to basically work with Wordpress themes and do basic wordpress development work.  We do not need someone who is a strong programmer other than maybe knowing some basic PHP that is useful for the development process.  Even if one does not know PHP but is very good at Wordpress we are interested in talking to you. You should be proficient creating new pages and editing existing work using elementor and template systems. You will report to someone who has a working knowledge of Wordpress and the design process.  If you are also good at UI/UX deign and proficient at Canva or Figma, this would be a plus but is not necessary.  It is important that you are able to help train other team members on Wordpress as well.  We have a great team and have been working with colleagues in Eastern Europe (particularly in Ukraine) for over 10 years.  People find working with us rewarding and interesting.  

Why This Role

You'll build systems that move real money and digital assets — exchanges, payment rails, crypto processing, and OTC desks — where every decision touches security, latency, and correctness. The

problems are real: real adversaries, real settlement guarantees, real users who can't afford downtime. If you want ownership over production fintech infrastructure rather than another CRUD app, this is that.

You'll join a small team shipping to production frequently, owning features end-to-end across our backend services, customer-facing products, and internal back-office tools.
 

Tech Stack

- Backend: Python 3.12, FastAPI, SQLAlchemy + Alembic, Gunicorn/Uvicorn

- Frontend: React 18 + TypeScript, Vite, Tailwind + shadcn/ui, React Query

- Back-office: React 18 + TypeScript, Vite, Tailwind + shadcn/ui

Databases: PostgreSQL 17 + MongoDB
 

What You'll Do

- Own full-stack features from spec through deployment, monitoring, and iteration

- Build and maintain FastAPI services handling payments, exchange, and crypto-processing flows

- Develop responsive interfaces for both customer-facing products and internal back-office tools

- Model and optimize data across PostgreSQL and MongoDB; manage migrations with Alembic

- Integrate third-party payment, banking, and crypto APIs

- Bake security and compliance into everything — you'll be trusted with money-handling code, often without a dedicated QA safety net
 

Must Have

- 5+ years full-stack experience, with at least 3 building production backend services

- Strong command of Python / FastAPI and React + TypeScript

- Solid experience with PostgreSQL (relational modeling, query optimization)

- Advanced, daily use of AI tools in your workflow — you use assistants like Claude, Copilot, or

- Cursor to scaffold, refactor, and review code, and you can judge when to trust their output and when

to discard it

- Genuine independence — you take ownership, make sound calls, and drive work forward with minimal oversight (essential on a remote, fast-moving team)
 

Bonus

- Experience with MongoDB and the wider frontend stack (Vite, shadcn/ui, React Query)

- Fintech background — payments, banking, PSP, or exchanges

- Crypto / digital assets — exchanges, processing, custody, or OTC (a strong extra plus)

About the Role

As a DevOps Engineer, you will be a key player on the DevOps team servicing the Teramind product suite. You will proactively work with Engineering, Product, Services, and other functional departments to implement and operate CI/CD solutions that serve both internal teams and customers.

The ideal candidate will be a self-starter who enjoys a fast-paced job, thrives on problem-solving, and is committed to delivering seamless product availability to enterprises around the world.

Responsibilities

• Designing, implementing, and maintaining tools and processes for continuous integration, delivery, and deployment of software

• Working with operations staff to ensure that systems are up and running smoothly

• Automating, monitoring, testing, configuring, networking, and Infrastructure as Code (IaC)

• Streamlining and automating processes while troubleshooting existing development procedures

• Managing the creation, release, and configuration of our systems

• Architecting and optimizing several service components running on GCP, Oracle, AWS, and Azure environments

• Codifying DevOps best practices across the company

• Scripting and maintaining build environments

Requirements

• Minimum 5+ years of DevOps work experience

• Proven expertise in designing and implementing CI/CD pipelines

• Strong understanding of Linux/UNIX administration

• Excellent understanding of Python and other scripting skills such as Bash for automation

• Experience with containerization technologies such as Docker and Kubernetes

• Configuration and management of databases such as PostgreSQL

• Excellent troubleshooting skills

• Awareness of critical concepts in DevOps and Agile principles

Preferred

• Technical cloud certifications (AWS, GCP, Oracle, or Azure)

• Familiarity with ClickHouse databases

• Experience with virtualization (VMWare, Xen, KVM)

• Experience with configuration management systems (Puppet, Chef, CFEngine, etc.)

• Knowledge of development methodologies across various technologies

• Strong understanding of network protocols and client–server communication

About Us

At Teramind, we're pioneering a predictive, AI-driven approach to safeguarding organizations' people, data, and operations. As a global leader in user behavior analytics, insider risk management, and workforce intelligence, we empower businesses to transform data into a strategic asset - delivering clear visibility, control, and proactive protection across digital environments.

We're open to hiring in just about every country in the world! Feel free to apply even if you don't live in the country listed in the job description.

Our client is a leading financial institution focused on digital innovation and customer-centric solutions. You will join a cross-functional Agile squad working on the development of a new, cutting-edge banking product aimed at redefining the digital experience for millions of users. The team collaborates closely to deliver secure, scalable, and intuitive financial solutions powered by modern technologies.

Responsibilities:

• Breaking down high-level business requirements into clear, actionable tasks for the development team
• Overseeing the implementation of tasks and maintaining quality control throughout the development lifecycle
• Facilitating communication between customers and the technical team at all stages
• Maintaining comprehensive project documentation within Confluence
• Analyzing existing business processes to identify opportunities for automation and increased operational efficiency
•  

Requirements:

• 5+ years of commercial experience as a System/Business Analyst, demonstrating a clear Senior-level proficiency
• Proven track record in the development and deployment of WEB and Mobile products
• Exceptional ability to gather, structure, and document complex business requirements
• Ability to lead and monitor tasks from the initial requirement phase through to final product launch.
• Hands-on experience with BPMN and UML notations to map business processes and identify bottlenecks
• Practical experience in REST API design and a solid understanding of microservices architecture
• Experience working closely with UI/UX designers, Backend/Frontend developers, QA, and DevOps engineers
• Experience working with non-functional requirements (scalability, security, performance)

Head of Retention / Retention Team Lead / Senior CRM Manager

About the Role

We are looking for an experienced retention leader to own and evolve our CRM and retention function end-to-end. Depending on your background and ambitions, this role can be shaped as a hands-on Senior Manager, a Team Lead, or a Head of Retention. The core mission remains the same: build a data-driven, multichannel retention engine that drives player engagement, retention, LTV, and sustainable business growth.

Key Responsibilities

Retention Strategy & Lifecycle Management

• Develop and execute the overall retention and CRM strategy across all stages of the player lifecycle.
• Drive onboarding, engagement, reactivation, churn prevention, loyalty, and VIP retention initiatives.
• Build scalable user segmentation frameworks to improve personalization and communication efficiency.
• Define and optimize bonus strategies, promotional mechanics, loyalty programs, and gamification initiatives.
• Identify growth opportunities to increase retention, ARPU, NGR, and customer lifetime value.

CRM Campaign Management

• Design, launch, and optimize multichannel CRM campaigns across Email, SMS, Push Notifications, In-App Messaging, Onsite Communications, and Messengers.
• Develop automated trigger-based communication flows based on user behavior and lifecycle stages.
• Ensure communication strategies align with brand positioning and customer expectations.
• Implement structured A/B testing methodologies and continuously improve campaign performance.

Analytics & Performance Management

• Own and monitor key retention KPIs including:
  • Retention Rate
  • Churn Rate
  • ARPU
  • NGR
  • LTV
  • CTR
  • Conversion Rate
• Analyze player behavior and campaign performance to identify optimization opportunities.
• Collaborate with BI and Data teams to define reporting requirements and actionable dashboards.
• Prepare technical specifications for CRM platform enhancements, automation initiatives, and integrations.

Team Leadership & Cross-Functional Collaboration

• Build, mentor, and develop a high-performing CRM and Retention team.
• Conduct regular 1:1 meetings, performance reviews, coaching sessions, and career development planning.
• Define team KPIs, objectives, and performance standards.
• Collaborate closely with Product, BI, VIP, Support, Marketing, Affiliate, and Platform teams to ensure alignment on retention goals and initiatives.
• Act as the key stakeholder for CRM-related projects and retention-focused product improvements.

Requirements

• 3+ years of experience in CRM, Retention, or Lifecycle Marketing within iGaming.
• Proven understanding of player lifecycle mechanics and retention strategies.
• Experience managing or mentoring team members (1+ year preferred).
• Hands-on experience with CRM platforms, automation tools, and campaign management systems.
• Strong analytical mindset with deep understanding of retention and monetization metrics.
• Experience working with Tier-1 and European GEOs.
• Ability to operate effectively in a fast-paced, growth-oriented environment.
• Excellent communication, organizational, and stakeholder management skills.
• English level: Intermediate+ or higher.

Nice to Have

• Experience managing VIP retention initiatives.
• Experience with loyalty programs and gamification systems.
• Experience launching CRM processes from scratch.
• Experience working with BI tools and advanced segmentation models.

What We Offer

• Flexible working hours and fully remote work format.
• Unlimited vacation policy and paid sick leave.
• Competitive compensation package based on experience and expertise.
• Employee referral bonus program.
• Gifts and rewards for special occasions.
• 50% reimbursement of learning and professional development expenses.
• Sports and wellness compensation program.
• Co-working space reimbursement.
• Team-building activities and corporate events.
• Supportive and collaborative international team environment.