Jobs at Djinni

We build a wireless handheld ultrasound (POCUS) device that connects to iOS/Android via a mobile app. This is a real hardware + software product in the medical domain, where reliability, performance and clean engineering practices matter.

What you’ll do

• Design, implement and test embedded C++ (C++17+) software for a handheld device
• Deliver new features and continuously improve architecture and code quality
• Write unit tests for low-level/embedded parts (tests are treated as product code)
• Participate in design discussions and code reviews in a supportive team culture
• Collaborate with cross-functional stakeholders (Product, UX/usability, clinical experts) to turn requirements into implementable solutions
• Optimize performance and resource usage (CPU/memory/power, depending on the area)
   

What we’re looking for

• 3–5+ years of commercial experience with modern C++ in an embedded context
• Degree in Computer Science, Engineering, Mathematics, or a related STEM field
• Strong fundamentals in software design and building maintainable systems
• Practical experience with unit testing, including low-level code
• Comfortable working in an existing codebase and improving it over time
• English: Intermediate+
   

Nice to have (not required)

• Yocto / Embedded Linux, kernel driver development
• Microcontrollers, FreeRTOS / bare-metal
• Performance work: SIMD/NEON (OpenCL/CUDA depending on domain)
• Python/Matlab for prototyping; signal/image processing; basic electronics
• Docker/Podman, CI/CD experience
   

Team & process

• International teams: about 30 engineers (Norway) + 30–40 contractors. 
• Agile/Scrum with typical 3-week sprints
• Tooling: GitLab CI/CD, Jira/Confluence, HP ALM
   

Work setup

• Remote during wartime → office/hybrid later (Kyiv or Kharkiv)
• MacBook 

We are a strong and rapidly growing team with our own product. We are seeking an ambitious Affiliate Program Manager (mid- or senior-level) to strengthen our team and drive growth in top-tier markets.

What we offer:

• 💰 Competitive high base salary + attractive performance-based bonus scheme.
• ✨ A professional, supportive, and ambitious team.
• 🚀 Work with top-tier offers, trusted partners, and premium traffic sources.
• 🌍 Flexibility to work from anywhere while making a global impact.
• 📈 Real growth opportunities within a rapidly expanding network.

Your responsibilities:

• Build and maintain strong relationships with affiliates across Tier 1 markets.
• Drive traffic, negotiate deals, and maximize ROI for both sides.
• Analyze and optimize campaign performance using data-driven decisions.
• Identify new growth opportunities, markets, and partners.
• Collaborate with internal teams (product, marketing, finance) to ensure smooth operations.

Requirements:

• Proven experience in affiliate marketing / iGaming / betting industry.
• Solid track record of working with Tier 1 affiliates and partners.
• Strong negotiation and communication skills.
• Proactive, result-driven, and independent mindset.
• English fluency (additional languages are a plus).

👉 If you are ready to take on challenges, scale partnerships, and grow together with a powerful network — we’d love to hear from you!

📩 Apply now or reach out directly to discuss the details.

     We are an international iGaming holding, actively growing and now launching a new online casino project on the LATAM market, with an emphasis on Argentina. 
      As part of a startup within the holding, we are creating a TOP team and inviting an ambitious and experienced Head of Affiliate, who will be able to create and scale an affiliate program capable of bringing the project to the top. 

Main tasks:

• Development and launch of an affiliate strategy for the Latam market (with a focus on Argentina)
• Formation and development of a network of partners (affiliates, media buyers, agencies)
• Building a transparent system of KPIs and analytics of affiliate channel efficiency
• Budget management, cost and ROI optimization
• Negotiations, concluding contracts and supporting key partners
• Creating a strong team (selection, motivation and development of affiliate managers)
• Monitoring the market and competitive environment, implementing best practices

What we expect:

• Experience in iGaming / Gambling / Betting as Head of Affiliate or Senior Affiliate Manager (from 3 years)
• Deep understanding of affiliate marketing and CPA/CPL/RevShare models
• Confident knowledge and understanding of traffic analytics: working with Google Analytics, AppsFlyer, Adjust or similar systems
• Experience in analyzing and optimizing traffic sources (SEO, PPC, media buying, social networks, content marketing, push, pop, etc.)
• Ability to assess traffic quality, identify fraud and implement anti-fraud tools
• Ability to build partnerships and negotiate at a high level
• Analytical mindset, ability to work with data and make decisions based on metrics
• Fluent English (required), knowledge of Spanish is an advantage

What we offer: 

• Participation in the launch of a new international casino project from scratch
• Opportunity to influence the strategy and growth of the product
• Competitive level of compensation (fixed + bonus system)
• Work in a multicultural team of professionals
• Prospects for career and professional growth within a large holding
• Remote work format
• Health and leisure care: paid vacation and sick leave
• Quick decision-making and freedom from micromanagement

    We strive to be the best among competitors and successfully achieve our goals! 
    Join the best and shape the future of the iGaming industry with us! 🚀

About the company:
      Our LATAM iGaming startup is more than a business, it is a place where ideas, talents and opportunities meet. 🤝
      As part of an international holding, we bring global expertise in the gaming industry to the Latin American market, while remaining close to the culture and needs of players.

       You can grow with us, influence the outcome and shape the gaming experience of the future.💯

Project Overview

We are launching a strategic initiative to achieve ISO 81001 compliance for a healthcare client. ISO 81001 is a key standard in health informatics focused on security, safety, and lifecycle management of health software and information systems.

The objective of this project is to align the client’s digital infrastructure with ISO 81001 requirements, strengthen protection of sensitive healthcare data, and enhance overall cyber resilience.

Responsibilities

• Conduct a comprehensive assessment of the client’s IT infrastructure, policies, and procedures against ISO 81001 requirements.
• Identify security gaps, compliance deficiencies, and system vulnerabilities.
• Design and implement security controls aligned with ISO 81001 standards.
• Develop and enhance security policies, procedures, and governance documentation.
• Ensure effective integration of security policies into operational processes.
• Perform risk assessments and define risk mitigation strategies.
• Strengthen cyber resilience through proactive security measures.
• Conduct security awareness training sessions and workshops for staff.
• Establish monitoring mechanisms to ensure continuous ISO 81001 compliance.
• Perform regular audits and compliance assessments.
• Develop and maintain incident response procedures.
• Continuously improve security strategies based on emerging threats and regulatory changes.

Mandatory Requirements

• Bachelor’s degree in Cyber Security, Information Technology, or related field.
• Proven experience in cyber security, with hands-on involvement in compliance initiatives (ISO standards experience preferred).
• Strong understanding of health informatics and healthcare data protection requirements.
• Experience performing risk assessments and implementing security frameworks.
• Strong analytical and problem-solving skills.
• Excellent communication skills and ability to collaborate with cross-functional stakeholders.
• English level: C1 (Advanced).

Nice-to-Have

• Experience working in Agile environments.

Codebridge is looking for a proactive, structured, and detail-oriented Project Manager who will drive the planning and delivery of software development projects, coordinate cross-functional teams, and ensure smooth execution within scope and timelines for international clients in fintech, healthcare, and e-learning domains across the EU and US markets. 
 

Responsibilities: 

• Manage software development and UI/UX projects using Agile methodology (Scrum/Kanban) 
• Facilitate sprint planning, daily stand-ups, retrospectives, and release management 
• Gather, analyze, and document requirements; create user stories and technical specifications 
• Maintain and prioritize product backlog based on business value and technical dependencies 
• Develop product roadmaps and monitor their execution 
• Establish and implement development and release management standards 
• Ensure timely project delivery within scope and budget constraints 
• Take ownership of project outcomes and propose optimal solutions 
• Proactively identify risks and drive continuous process improvement 
   

Requirements:  

• Experience of work as PM/BA no less than 2 years in IT 
• Strong expertise in Software Development Life Cycle 
• Working experience with SCRUM framework 
• Analytical thinking and problem-solving mindset 
• Attentiveness to details 
• Excellent presentation, writing and communication skills 
• English — Upper-Intermediate or higher 
• Technical background is a plus 

We Offer: 

• Collaborative Environment: Join a team that values collaboration, creativity, and mutual respect 
• Career Growth: Performance reviews and constructive feedback 
• Generous Time Off: 20 paid vacation days and 15 sick leave days annually, ensuring you have the time to recharge 
• Professional Development: We support your growth by compensating for courses, certifications, and other educational opportunities 
• Flexible Work Options: Work remotely from the comfort of your home or join us in our modern Kyiv office 

Recruitment Process: 

1. Initial Screening (Application Form) 
2. HR and Final Interviews  
3. Job Offer 

If you have any questions or need clarifications, feel free to reach out to our Talent Hunter Team by email 

From Kyiv to Dubai, from Riga to Toronto — SolveX is where fintech meets global ambition. As one of the most trusted payment providers in CIS and beyond, we’re expanding into Europe, Asia, and Canada with speed and precision. 

We’re now searching for a Key Account Manager  who thrives in high-risk markets and wants to grow with us on a truly international stage.

Your Mission

As a Key Account Manager, you will own and grow strategic merchant relationships across multiple GEOs, ensuring smooth operations and driving SolveX’s expansion into new markets.

What You’ll Do

• Lead high-level negotiations with merchants on payment methods, GEO expansion, and traffic distribution
• Manage the payment method matrix and coverage across multiple markets
• Monitor payment flows, analyze data, and identify optimization opportunities, including routing optimization
• Collaborate with internal teams (IT, Legal, Finance) on integrations and issue resolution
• Maintain and update client documentation (contracts, amendments, expansions)
• Negotiate pricing conditions with merchants based on the volumes commitments including up-selling and cross-selling

• Deliver monthly performance reports for clients and internal stakeholders

   

Ideal Candidate Profile

• Experience: 2+ years in Key Account Management within a PSP, Aggregator, or Payment Platform.
• Industry Knowledge: CIS payments background with hands-on exposure to gambling, betting, iGaming, or other high-risk industries.
• CIS Market Expertise: Proven track record in CIS payment solutions — you know the landscape, local methods, compliance specifics, and merchant expectations.
• Skills:
  • Solid knowledge of payment products (P2P, e-commerce, APMs).
  • Data-driven with Excel / BI tools / Google Analytics (a plus).
  • Advanced negotiation and relationship-building skills.
  • Strong communicator, proactive, and results-oriented.
• Languages: English (B1+), Ukrainian (B2–C1), Russian (preferred).

• Mindset: Ambitious, adaptable, and comfortable in fast-changing, high-risk environments.

   

Why SolveX?

• Stability: Official employment & reliable compensation
• Flexibility: Remote or hybrid work with flexible hours.
• Growth: Career advancement and leadership opportunities.
• Exposure: Work directly with global merchants in high-risk markets.
• Influence: Direct impact on product and commercial strategy.
• Network: Attend top-tier fintech conferences with the team.

Pozotron is seeking a Business Process Engineer to join our development team. Our small but growing development team, based in Ukraine, is dedicated to creating incredible technology for audio production. The Business Process Engineer will be an instrumental part of our team, focusing on designing, documenting and implementing business processes for our users.

Required:

• 3+ years of experience in Business Analysis 
• Experience with gathering requirements/feedbacks from users
• Experience with modelling of existing business processes
• Experience with designing from scratch/improving business processes 
• Experience with creating detailed design documents
• Experience with formal notations, including UML, LDS and BPM
• Experience with data analysis
• Excellent problem-solving skills and attention to details
• Excellent communication skills
• Advanced level of English

Nice to have:

• Bachelors or Masters degree in Computer Science, Information Technology, Mathematics, Physics or Engineering
• Some knowledge of statistics and customer surveying techniques
• Some understanding of databases and experience in writing SQL queries
• Some knowledge of UX/UI principles
• Some experience in QA

We offer:

• Fully remote work
• Competitive compensation, benefits, and bonus plans
• Health insurance

We are looking for a Product Designer who leverages creative vision and user empathy to craft innovative, intuitive experiences that drive real impact.

In this role, you will design solutions that simplify complex workflows, enhance usability, and create engaging interactions. You will influence design decisions, shape the product experience, and deliver meaningful results for both users and the company.

Responsibilities

• Design intuitive and visually appealing interfaces for web and mobile platforms
• Create interactive elements and user flows to ensure seamless navigation
• Organize content logically for easy access and usability
• Conduct user research and usability testing to gather insights and refine designs, and present insights to the team
• Collaborate with stakeholders to translate requirements into actionable design solutions
• Ensure accessibility and responsiveness across different devices
• Document design decisions and guidelines for accurate implementation
• Stay updated on industry trends and best practices in UX design
• Contribute to building, refactoring, and maintaining the product design system
• Work closely with engineering teams to ensure consistent design system implementation

Requirements

• 4+ years in product design 
• Proficiency in designing user interfaces for web and mobile applications
• Experience in building, maintaining, scaling, refactoring design systems: components, tokens, guidelines
• Strong skills in visual design principles: typography, color theory, layout, iconography
• Understanding of information architecture to organize content logically and intuitively
• Experience in prototyping and rapid iteration using Figma or similar tools
• Ability to design intuitive and user-friendly interactions: navigation, interactive elements, micro-interactions
• Familiarity with responsive design for various screen sizes and devices
• Ability to plan and conduct usability tests, analyze results, and iterate designs
• Knowledge of user research methodologies: user interviews, surveys, usability testing
• Basic knowledge of HTML, CSS, and JavaScript for collaboration with developers
• Excellent communication, teamwork, and problem-solving skills
• User-focused mindset with empathy and strong attention to detail

Will be a plus

• Experience working with FinTech products
• Experience using AI-powered tools to enhance the product design workflow

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Our company constantly grows, and it is time to involve one more specialist in our organization. So, we are seeking a Lead Generation Manager to lead the work with Upwork sales.
 

Responsibilities:
1. Identifying Potential Clients:
Monitoring new job postings & projects on Upwork that align with the company’s target audience.
2. Proposal Creation and Submission:
Write customised cover letters based on each proposal brief, client challenges, and goals.
3. Negotiation:
— Communicate clearly and effectively with clients on the Upwork platform, focusing on understanding their needs and building strong relationships.
— Coordination of calls between leads and candidates. Closing deals (contracts).
4. Optimise Company and Developers Upwork profiles:
Ongoing optimisation of the company and team members’ profiles based on current Upwork changes and algorithm best practices.
5. Analysis and Reporting:
— Tracking the success rate of submitted proposals and analysing reasons for rejections & no response.
— Preparing reports on completed tasks to evaluate the effectiveness of the lead generation strategy.
— Work with a CRM system to effectively monitor, manage, and analyze leads, ensuring accurate tracking of their status, timely follow-ups, and smooth progression through the sales pipeline.
6. Work with GigRadar:
— Use GigRadar to automate the search for relevant projects and potential clients.
— Set up and optimise scanners on GigRadar to monitor specific requests and projects that align with the Seedium expertise.
— Optimise scanners to improve the accuracy and effectiveness of the results obtained.
7. Decision-Making and Accountability:
— The ability to work independently with Upwork and make decisions regarding project selection and proposal submission strategies.
— Taking responsibility for the outcomes of actions taken, analysing them, and making adjustments to improve future performance.

 

Key Qualifications for a Lead Generator on Upwork:
1. Analytical Skills: Ability to quickly and effectively assess projects and client profiles, identifying the most promising and profitable opportunities. Strong capability to gather and structure information from clients, including project scope, expectations, requirements, and all relevant details.
2. Communication Skills: Exceptional written communication skills with the ability to clearly articulate the value of Seedium and services. Strong negotiation skills, including the ability to handle objections, build trust, and guide clients toward informed decisions. This competency is critical for success in the role.
3. Organisational Skills: Proven ability to manage multiple requests, projects, and tasks simultaneously while maintaining a high level of accuracy, attention to detail, and effective prioritisation.
4. Platform Expertise: In-depth knowledge of the Upwork platform, including its rules, algorithms, terms, and best practices for maximising efficiency and results. Ability to continuously monitor and adapt to platform updates, changing client expectations, and evolving market conditions.
5. Proactive mindset: Open to discussing and validating new ideas, strategies, and process improvements. Actively initiate and promote innovative solutions.
6. Strategic thinking: Ability to analyse lead generation performance, identify gaps, and propose data-driven improvements.
7. Process-oriented approach: Continuously look for ways to optimise workflows, tools, and outreach methods to increase efficiency and results.
8. Upper-Intermediate English level

Will be a plus:
— Experience with Gigradar or similar platforms
— Experience with other lead gen platforms
— Basic understanding of technology, frameworks
— Experience with AI tools
— Desire to participate in calls with potential clients

We offer:
— Remote Work Environment. Work from anywhere and be part of a geographically diverse team
— Stay Ahead of the Curve. Work with cutting-edge technologies
— Possibility of payment by FOP, or Payoneer
— Referral & Bonus system
— Paid 12 vacations and 5 sick leaves per year without any mediacal confirmation
— Flexible hours
— Compensation program for purchasing new laptops
— Paid professional certifications & educational courses
— Paid English classes
— Friendly atmosphere with quarterly team building meetings
— No bureaucracy
 

We respect your time, so we informed you in advance that the hiring process includes a 3-step interview:
— HR interview
— Short test task
— Final interview with the Sales Manager

We are looking for a Media Buyer to manage and scale user acquisition campaigns for mobile apps (iOS and Android), with a focus on subscription-based products.

Requirements

• 2+ years of experience as a Media Buyer
• Experience working with utility mobile apps
• Proven experience promoting mobile applications (iOS and Android)
• Hands-on experience launching and managing campaigns across:
  • Meta Ads (Facebook, Instagram)
  • Google Ads
  • TikTok Ads
  • In-app ad networks
  • Apple Search Ads, Push/Pops, and other traffic sources
• Experience running campaigns focused on paid subscriptions within mobile apps
• Strong analytical skills and ability to analyze and optimize campaign performance
• Experience with analytics and attribution tools such as Google Analytics, AppsFlyer, or similar
• Strong understanding of the mobile advertising ecosystem and UA best practices

Responsibilities

• Plan, launch, and manage advertising campaigns for mobile applications
• Optimize media budgets to achieve target KPIs
• Analyze campaign performance and provide recommendations for improvement
• Identify scaling opportunities and improve campaign efficiency
• Monitor mobile advertising trends, new tools, and platform updates

The Mission: We are looking for a clear, technical communicator to bridge the gap between our complex energy management technology and our users. You will be responsible for ensuring that our documentation-both internal and external-is world-class, enabling our team to move faster and our customers to succeed.

Key Responsibilities:

• Full-Spectrum Documentation: Create and maintain internal developer documentation, in-app tooltips, and comprehensive customer-facing help centers.
• Content Strategy: Work under the Product department to define the tone and structure of our knowledge base.
• Subject Matter Expert (SME) Interviews: Proactively interview engineers and product managers to translate technical features into clear, benefit-driven guides.
• User Advocacy: Use your writing to simplify the onboarding process and reduce support tickets through clarity.

Requirements:

• Native-level English: Exceptional written and verbal communication is a must.
• Experience: Open to candidates with basic experience (0–2 years) who possess a high technical aptitude.
• Remote Mastery: Highly organized and able to work independently in a fully remote environment.

Advantage: Familiarity with Markdown, GitHub, or SaaS documentation platforms (e.g., GitBook, ReadMe).

The CHI Software team is not standing still. We love our job and give it one hundred percent of us! Every new project is a challenge that we face successfully. The only thing that can stop us is… Wait, it’s nothing! The number of projects is growing, and with them, our team too. And now we need a Data Engineer.
 

Project Description:

It is a real-time data processing and analytics solution for a high-traffic web application. 
Tech stack.
AWS: AWS Glue Studio, Redshift, RDS, Airflow, AWS Step Function, Lambda, AWS Kinesis, Athena, Apache Iceberg, AWS Data Brew, S3, OpenSearch, Python, SQL, CI/CD, dbt, Snowflake

 Responsibilities:

• Design a scalable and robust AWS cloud architecture;
• Utilize AWS Kinesis for real-time data streaming and aggregation;
• Implemente AWS Lambda for serverless data processing, reducing operational costs;
• Configured AWS RDS (Relational Database Service) for structured data storage and AWS DynamoDB for NoSQL requirements;
• Ensured data security and compliance with AWS IAM (Identity and Access Management) and encryption services;
• Developed and deployed data pipelines using AWS Glue for ETL processes;
• Wrote Python scripts and SQL queries for data transformation and loading;
• Set up continuous integration and continuous deployment (CI/CD) pipelines using AWS CodePipeline and CodeBuild;
• Monitored system performance and data quality using AWS CloudWatch and custom logging solutions;
• Collaborated with other teams to integrate data sources and optimize data flow;
• Achieve a highly scalable real-time data processing system, resulting in a 40% increase in data analysis efficiency and a significant reduction in operational costs.
• Build ETL pipelines from S3 to AWS OpenSearch by AWS Glue
• Upper-Intermediate or higher English level.

SPLIT Development is a team of professionals specializing in web and mobile solutions, particularly UI/UX design. We help businesses create intuitive and aesthetically pleasing products. We are currently looking for an energetic and experienced Sales Manager to help us scale our sales in the UI/UX design, Shopify and Wordpress development.
 

Who We Are Looking For:
We are seeking an ambitious sales manager with experience in sales and a desire to grow with us.
 

Responsibilities:

• Searching for and attracting new clients for UI/UX design, web development services.
• Negotiating and closing deals with clients.
• Identifying client needs and presenting company solutions.
• Working with a CRM system and maintaining a client database.
• Preparing commercial proposals.
• Collaborating with designers and project managers to develop optimal client proposals.
   

Requirements:

• Experience in sales .
• Excellent communication and negotiation skills.
• English C1 or higher – verbal and written communication with clients.
• Ability to work with CRM systems and other sales tools.
• Self-motivation and result-orientation.
   

We Offer:

• Base salary + commission on sales (5%).
• The opportunity to work remotely or in the office.
• A friendly and professional team.
• Career growth and development in IT sales.
• Flexible working hours.
   

If you want to work in a team of professionals, implement exciting projects, and grow in  sales – send us your resume!

Description

Domain: Biotechnology
Client: USA
Location: Remote
Time Zone: CET
Contract: B2B
 

About US
 

DevKit is more than just an IT company - we are a team of passionate professionals dedicated to creating cutting-edge solutions. Our employees work on exciting international startups, collaborating with highly skilled teams from around the world. With expertise in software development, design, and engineering, we help bring innovative ideas to life and drive success on a global scale!

Our mission is to connect exciting projects with top-tier professionals. We are committed to creating a dynamic space where innovation thrives, top talent excels, and global teams unite to develop cutting-edge solutions.
 

About PROJECT
 

The largest marketplace globally for healthcare analysis applications and different types of reports, capable of interpreting internal healthcare data from various tests to offer clear solutions for improved health.

The user base is expanding rapidly, and the personal genomics market is witnessing remarkable growth. The product is venture-backed and is scaling quickly to address increasing consumer demand.

Main Tech Stack

NodeJS, TypeScript, MySQL/PostgreSQL, AWS SQS, Centrifugo, Docker, GIT.
 

Key responsibilities
 

• Design, build, and maintain performant backend services in TypeScript
• Support and optimize production-ready backend systems
• Integrate and manage services like PostgreSQL, MySQL, AWS SQS, and Centrifugo
• Collaborate with the lead AI backend engineer to integrate with our AI infrastructure
• Ensure high system reliability, security, and observability across services
• Own and drive end-to-end feature development with a strong eye on user experience
• Champion clean code, technical excellence, and continuous improvement
   

Must-have Requirements
 

• 6.5+ years of backend development experience
• Expert-level proficiency in TypeScript
• Experience with functional programming
• Deep experience with PostgreSQL, MySQL, and service-based architectures
• Proven ability to work independently while collaborating closely with key teammates
• Passion for building systems that deliver exceptional customer experiences
• Conversational English at level B2+
   

Nice-to-have Requirements
 

• Familiarity with genomics, health data, or personalization systems
• Startup or fast-paced environment experience
• Familiar with Rust
• Work with OpenAI APIs and other AI frameworks to build intelligent, personalized user experiences
   

What we offer

• A long-term role in a stable, fast-growing company
• Flexible working hours with a results-oriented approach
• Competitive salary and benefits package (vacation, sick leave, national holidays)
• Comfortable workspace, corporate events, and team-building
• Continuous learning, professional growth, and skill development

If you're looking for a place to grow, innovate, and make an impact, we'd love to have you on board!

We are looking for a proactive and detail-oriented Technical Support Specialist to join our team. In this role, you will communicate directly with customers, troubleshoot technical issues, and help improve our Help Center content.

This position is ideal for someone who enjoys problem-solving, structured communication, and working in a fast-paced SaaS environment.

Responsibilities

• Handle customer requests via ticketing system and live chat (Hubspot)
• Investigate and reproduce reported issues within our SaaS platform
• Provide clear, structured, and friendly responses to customers
• Escalate complex cases when necessary
• Contribute to improving internal documentation and processes
• Create and update Help Center articles and video guides (when workload allows)

Requirements

• Strong written communication skills (clear, structured, and professional tone)
• Upper-Intermediate English or higher (written communication is especially important)
• Analytical mindset and ability to think logically when investigating issues
• High level of attention to detail
• Ability to manage multiple conversations and tasks in parallel
• Self-organization and responsibility

• Willingness to learn and grow in a SaaS environment

   

We are open to candidates without prior technical support experience.
If you are motivated, detail-oriented, and eager to learn, we are ready to provide training and support to help you succeed in this role.

What We Offer

• Remote work
• Friendly and supportive team
• Opportunity to influence product improvements
• Professional growth in SaaS environment
• Flexible working environment