Jobs at Djinni

We are looking for a Product Manager to join our product team and take ownership of our CRM ecosystem. In this role, you will define the CRM product vision, shape the long-term strategy, and deliver scalable solutions that drive operational excellence, improve customer experience, and support business growth.

You will work closely with Customer Support, Risk & Dealing, Business Development teams to design scalable processes, automate workflows, integrate external services, and enhance interactions with customers and partners. This is a high-impact product role combining strategic ownership, discovery, and hands-on execution across multiple business domains.

Responsibilities

Product Ownership & Roadmap:

• Own and manage the CRM product roadmap, ensuring it supports business priorities and operational needs
• Define product goals, prioritize initiatives, and deliver solutions that create measurable business impact
• Translate business needs into clear product requirements and actionable tasks for development
• Define and track key product metrics to evaluate performance and identify improvement opportunities

CRM Improvement & Process Optimization:

• Improve and develop CRM workflows for Customer Support, Risk & Dealing, and Business Development teams
• Analyze existing processes and identify opportunities to simplify, automate, and improve efficiency
• Collect and structure requirements from stakeholders
• Coordinate changes across teams and ensure smooth implementation of new features and processes

Automation & Integrations:

• Support automation of CRM processes to reduce manual work and improve operational efficiency
• Work on integration of external services and tools to improve CRM functionality and data flow
• Participate in implementing AI-based solutions to improve support and internal workflow

Cross-Functional Collaboration:

• Work closely with Engineering and business teams to deliver CRM improvements
• Align priorities with stakeholders and ensure clear communication across teams
• Participate in product discovery to understand user needs, pain points, and improvement opportunities

Requirements

• Proven experience as a Product Manager with a focus on CRM systems, internal platforms, operational tools, or workflow automation products
• Strong understanding of CRM systems, product architecture, and scalable system design principles
• Experience defining product strategy, roadmaps, and prioritization frameworks based on business impact
• Strong experience in product discovery, requirements gathering, and solution design
• Ability to work with data, metrics, and analytics to drive decision-making and measure success
• Experience working with APIs, integrations, and external systems
• Strong analytical thinking and structured problem-solving skills
• Excellent communication and stakeholder management abilities
• Experience in automation and workflow optimization is a plus
• Experience with AI-driven solutions or intelligent automation is a plus

• Bachelor’s degree in Finance, Economics, Computer Science, Engineering, or a related field

   

We offer

• Tax expenses coverage for private entrepreneurs in Ukraine
• Expert support and guidance for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

About the Project

Client is undergoing a large-scale Identity & Access Management transformation program as part of its alignment with Allianz Group standards.The initiative aims to establish a centralized Identity Governance and Administration (IGA) platform across multiple portfolio companies, replacing fragmented identity management approaches with a unified governance model.The selected candidate will play a key role in defining the business role model, capturing authorization requirements, supporting role design activities, and working closely with business stakeholders throughout the IAM transformation journey.

We are looking for an experienced IAM Business Engineer to act as the bridge between business stakeholders and the IAM program team.The primary focus of this role is to understand how access and authorization are currently managed across portfolio companies, define the future business role model, contribute to Segregation of Duties (SoD) controls, and support the rollout of the centralized IAM solution. This is a highly stakeholder-facing role with a strong emphasis on analysis, workshops, documentation, role modelling, and governance rather than technical implementation.

Responsibilities:

Business Role Modelling

• Design and maintain the enterprise business role model
• Define authorization concepts and role structures
• Create and maintain entitlement catalogues
• Support business role lifecycle management

Requirements Gathering

• Conduct workshops with business stakeholders and application owners
• Capture current access management practices and authorization requirements
• Analyze existing role structures across portfolio companies
• Identify common patterns and opportunities for standardization

IAM Governance & SoD

• Contribute to Segregation of Duties (SoD) matrix development
• Support access governance activities
• Identify conflicting access rights and governance risks
• Assist with access review and certification concepts

Stakeholder Management

• Collaborate with business owners across multiple portfolio companies
• Facilitate discussions regarding role design and access requirements
• Align stakeholders on future-state IAM processes and role concepts
• Support communication and change management activities

Migration & Adoption Support

• Support portfolio companies during migration to the centralized IAM platform
• Help stakeholders understand new role concepts and governance requirements
• Participate in role-mapping and transition activities
• Assist with adoption and rollout activities

Required Experience:

• 5+ years of experience in Identity & Access Management, Access Governance, or Role Management
• Proven experience designing RBAC models and business roles
• Experience gathering requirements from business stakeholders
• Experience conducting workshops and stakeholder interviews
• Understanding of access governance principles and role engineering
• Experience with Segregation of Duties (SoD) concepts
• Strong documentation and analytical skills

Preferred Experience

• Experience with Identity Governance & Administration (IGA) programs
• Experience with One Identity, SailPoint, Entra ID, or similar IAM platforms
• Experience with role mining activities
• Experience in enterprise IAM transformation initiatives
• Experience working in multi-company or multinational environments

On behalf of our Client from France, Mobilunity is looking for a Fullstack Engineer.

Our client is a table management software and CRM that enables restaurant owners to welcome their customers easily. The app is useful to manage booking requests and register new bookings. You can view all your bookings, day after day, wherever you are and optimize your restaurant’s occupation rate. Our client offers a commission-free booking solution that guarantees freedom above all. New technologies thus become the restaurateurs best allies for saving time and gaining customers while ensuring a direct relationship with them.

Their goal is to become the #1 growth platform for Restaurants. They believe that restaurants have become lifestyle brands, and with forward-thinking digital products, restauranteurs will create the same perfect experience online as they already do offline, resulting in a more valuable, loyalty-led business.

Requirements:

• 5+ years of professional software development experience, with React as your primary frontend stack
• Solid TypeScript skills and hands-on experience – you can read, write, and review frontend code confidently
• Experience with state management libraries (Mobx, Redux, Zustand, etc.)
• Experience with  NestJS 
• Proven ability to articulate and justify architectural decisions: weighing trade-offs around scalability, maintainability, and explaining the reasoning clearly to peers and stakeholders
• Knowledge of cloud infrastructure (AWS) and containerization (Docker)
• Active user of AI development tools (Claude Code, Cursor, Copilot, or similar) – you’ve integrated these into your daily workflow and are curious about pushing them further
• Strong product mindset with the ability to contribute to feature design and product decisions
• A track record of working in Agile environments with cross-functional teams
• Upper-intermediate to advanced English proficiency

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Requirements
- Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
- Strong communication skills, both written and verbal, with the ability to adapt across different channels.
- Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
- Target-driven with proven ability to implement upselling or cross-selling strategies.
- Fluency in English and French.

Responsibilities
- VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
- Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
- Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
- Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
- Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
- Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Are you passionate about transforming complex datasets into actionable insights that shape strategic decisions? This Senior Data Analyst role offers the chance to work on cutting-edge pricing optimization projects for global retail brands, leveraging advanced analytics to drive measurable business impact.

We at Sigma Software are looking for a Senior Data Analyst to join our Data Analytics and Pricing Optimization team. The role is senior-level, full-time, and based in Ukraine, Europe, with flexibility to collaborate with international teams.

Why join us? You’ll work alongside Data Scientists on innovative pricing experiments, contribute to projects that influence market positioning worldwide, and be part of a company that values innovation, global reach, and professional growth.
CUSTOMER
Our customer is a leading retail technology company specializing in pricing optimization software. They partner with global retailers to enhance profitability and competitiveness through data-driven strategies and advanced pricing models. Known for their innovative approach, they deliver solutions that combine business intelligence with cutting-edge algorithms to maximize value for clients.
PROJECT
The project involves implementing and optimizing a sophisticated pricing platform for large-scale retail operations. You’ll work on aligning platform capabilities with client needs, designing pricing experiments, and ensuring adoption through training and support.

Key Technologies: SQL, Python/R, Power BI, Tableau, Looker, Revionics, DemandTec

Job Description

• Analyze business and pricing processes to identify optimization opportunities
• Conduct discovery sessions to understand client needs and processes
• Recommend improvements based on best practices
• Align platform capabilities with client requirements
• Design and validate pricing experiments with Data Scientists
• Configure pricing platform for optimal client setup
• Deliver user training and ongoing support
• Monitor pricing performance and share insights
• Drive user adoption and recommend strategies to maximize platform value

Qualifications

• 5+ years in pricing analytics, data analysis, or related field
• Strong analytical and problem-solving skills
• Proficiency in Excel/Google Sheets and BI tools (Power BI, Tableau, Looker)
• Advanced SQL skills and proficiency in Python or R
• Understanding of data structures, modeling, and warehousing
• Experience in data cleaning and quality assurance
• Proven delivery of impactful analytics solutions
• Knowledge of market analysis, customer segmentation, and psychological pricing
• Excellent communication and stakeholder management skills
• Upper-Intermediate English or higher

WILL BE A PLUS

• Pricing strategy experience (cost-plus, value-based, competitive models)
• Dynamic pricing and price elasticity analysis
• AI/ML applications in pricing
• Familiarity with pricing intelligence tools
• Experience with retail pricing software
• Knowledge of pricing-related legal restrictions

About the Company

Ultiself is the #1 app for biohacking and self-improvement on the App Store and Google Play. We use AI to help people build personalized daily routines to improve their mood, health, and productivity.

Ultiself is more than just an app. We work on multiple health and wellness projects, including mobile apps and web platforms, together with companies such as RNK Health and Gaxos Health.

Our focus areas include:

• Fitness and lifestyle coaching
• Personalized vitamin and supplement solutions
• Healthy habits and wellness technologies

We are a fast-growing remote company focused on building innovative products that help people improve their everyday lives.

About the Role

We are looking for an experienced Motion Video Designer / AI Video Creator who will help us create engaging, high-performing video content for our marketing campaigns.

This role is perfect for someone who combines strong motion design skills with modern AI video generation tools, understands short-form content trends, and can quickly turn ideas into scroll-stopping creatives for TikTok, Instagram, Facebook, and other platforms.

You will work closely with the marketing and creative teams to create videos that drive user acquisition and support our growing health & wellness products.

Work Conditions

• Full-time remote position
• Must be available at least until 2:00 PM NYC time / 21:00 Kyiv time
• 2–3 month probationary period
• 5 paid sick days
• 20 paid vacation days per year after probation

Responsibilities

• Creating short-form marketing videos for Facebook, Instagram, TikTok, and other platforms
• Developing performance creatives focused on user acquisition and engagement
• Creating motion graphics, animations, transitions, visual effects, and dynamic video compositions
• Editing videos using Adobe Premiere Pro and After Effects
• Working with existing templates: adapting, improving, and customizing them
• Creating custom AI-generated video content using tools such as Veo 3, Kling, and similar AI solutions
• Generating and integrating AI UGC-style creators and video concepts
• Experimenting with AI tools to improve creative production speed and quality
• Adding subtitles, sound design, effects, music, and visual storytelling elements
• Adapting videos for different platforms and formats
• Following creative briefs, brand guidelines, and marketing goals
• Analyzing trends and implementing new short-form video formats
• Collaborating with marketers, designers, and creative team members
• Making quick iterations based on feedback

Required Skills and Knowledge

• 3+ years of experience in Motion Design / Video Production
• Strong experience with Adobe After Effects and Adobe Premiere Pro
• Experience creating short-form marketing videos (TikTok, Reels, Facebook Ads, UGC-style creatives)
• Understanding of performance marketing creatives and social media video trends
• Experience using AI video generation tools (Veo, Kling, Runway, or similar)
• Ability to create AI-generated UGC creators and realistic AI video content
• Strong sense of timing, storytelling, composition, and visual details
• Ability to work independently, manage priorities, and deliver quickly
• English level B2+ or higher — you will communicate daily with an English-speaking team
• Experience working in startups or fast-paced environments

Preferred Competencies

• Experience in health, wellness, fitness, or consumer products
• Experience creating ads based on marketing hypotheses and performance metrics
• Knowledge of Figma, Photoshop, Illustrator
• Experience with AI creative workflows and automation
• Multilingual skills (preferred: English, Ukrainian, Spanish)

Candidates with less than 3 years of experience may be considered if they have strong practical experience and an impressive portfolio (course-only experience is not sufficient).

Interview Process

1. HR Interview — 30 minutes
2. Test Task — provided with 1 day to complete (around 3 hours of actual work)
3. Final Interview with the Team — discussion of experience, tasks, and collaboration process

Benefits

• Fully remote work
• Flexible schedule with independent planning of your workflow
• Opportunity to work with modern AI tools and creative technologies
• Work on international health & wellness products
• Supportive and experienced team
• Professional growth opportunities

We are looking for a proactive and creative Motion Video Designer who is excited about AI, understands modern content trends, and can quickly transform ideas into engaging videos.

If you enjoy experimenting, moving fast, and creating content that makes an impact — we would love to hear from you.

Please submit your resume and portfolio. We will contact you within 5 working days.

Who We're Looking For

We seek a Project Manager to provide leadership, coordination, and process management for our design and development teams.

• A natural communicator who can engage confidently with international clients in English
• Detail-oriented with excellent organizational and time management skills
• Able to understand both client needs and technical requirements
• Someone who can explain complex concepts in simple terms
• A responsible professional who thrives in a dynamic environment

Perfect Transition for Designers

This role is an excellent opportunity for professionals with design experience looking to advance their careers. Your understanding of design processes, workflows, and deliverables will be invaluable when communicating client needs to the team and reviewing work quality. Designers bring a unique perspective to project management—you already speak the language of both clients and creatives, understand the challenges of the design process, and can effectively translate business requirements into creative direction. Your visual thinking and problem-solving skills will help you excel in coordinating projects while maintaining the high-quality standards our clients expect.

Key Responsibilities

As a Project Manager at BN Digital, you'll serve as the crucial link between clients and our design/development teams.

• Develop a deep understanding of clients' business and objectives
• Gather and document requirements through direct client communication
• Maintain professional, friendly communication while advocating for BN Digital's objectives
• Kick off projects by clearly communicating client goals and requirements to the team
• Develop project timelines, cost estimations, and resource requirements
• Review and validate all deliverables before client submission
• Address delays or challenges promptly with alternative solutions
• Provide regular reporting on project progress and team hours
• Collaborate actively with designers and developers to meet deadlines
• Ensure team understanding of project requirements
• Identify and communicate team needs or blockers
   

Required Qualifications

• Upper Intermediate English or higher
• Higher education
• Background in business analysis, technical, or design competence

What We Offer

• Collaborative environment
• Variety of management challenges to grow your skills
• Paid sick leaves & vacations
• Flexible work options (office or remote)
• Social benefits after one year of service

Python / C++ Software Engineer – Autonomous Systems

We're looking for a Python / C++ Software Engineer to help build the software powering next-generation autonomous systems.

This role is ideal for an engineer with a strong software engineering background, solid mathematical skills, and an interest in developing advanced control, navigation, and decision-making systems. We're hiring engineers at the Mid to Senior level.

What You'll Do

• Design, develop, and improve software for autonomous control and navigation.
• Build and optimize decision-making and guidance algorithms.
• Test and validate software in both simulation and real-world environments.
• Investigate system performance using logs and diagnostic data.
• Research modern algorithms and technical papers, then implement practical solutions.

What We're Looking For

• 3+ years of experience in software engineering within robotics, machine learning, simulation, game development, or other algorithm-heavy environments.
• Strong programming skills in Python and C++.
• Experience with multithreaded or parallel programming.
• Solid mathematical foundation, including:
  • Linear algebra (vectors, matrices, coordinate transformations)
  • Calculus (derivatives and integrals)

Nice to Have

• Control systems or feedback control knowledge.
• Competitive or algorithmic programming experience.
• Signal processing.
• Machine learning.
• MAVLink.
• Simulation platforms such as Gazebo or AirSim.
• Hardware-in-the-Loop (HIL) or Software-in-the-Loop (SIL) testing.
• Experience with PX4, Betaflight, or ArduPilot.

What We Offer

• Work on advanced autonomous and embedded technologies.
• Competitive compensation package.
• Flexible work options (remote, hybrid, or on-site).
• Ongoing technical learning and career development.
• A collaborative, engineering-driven environment focused on solving complex technical challenges.

🔥 About Us

We specialize in custom UX/UI Design and Custom Development, with great experience working on various projects for more than 4 years. We believe that strong communication, deep and detailed discussion, and upfront planning is the key way to a successful collaboration. Our organization is fully remote, with team members collaborating from around the world.
 

🔥 What We’re Looking For

• Responsibility for generating and managing the flow of potential clients on the Upwork platform;
• Developing and implementing strategies for attracting new clients using effective lead-generation methods;
• Setting up calls with leads and the sales manager;
• Communicating with leads up to the contract stage;
• Collaborating with other departments of the company to optimize the lead generation process;
• Creating personalized and effective cover letters;
• Negotiating and identifying client needs;
• Keeping track of potential clients and active projects in the CRM system;
• English B2 for writing attractive messages.
   

🔥 What We Value

• Everyone makes decisions that drive innovation.
• We prioritize a culture of respect and teamwork, where top talent collaborates without ego.
• Information is shared openly and deliberately to keep everyone aligned.
• We minimize rules so our team can focus on meaningful work.
• A broad range of perspectives is essential to our growth and success.
   

🔥 Core Principles

• We go where others hesitate, innovating solutions to complex challenges.
• We take ownership of tasks, working diligently with the bigger picture in mind.
• We find smart ways to overcome obstacles, even under pressure.
• We adapt and keep pushing forward in all situations.
   

🔥 The offer

• Working time: Monday-Friday, 9 am — 6 pm (Kyiv time)
• Remote work
• Fair pay (fixed + bonuses for successful deals)
• Paid vacation: 18 work days (don't count Sat-Sun) — 10 days of paid sick leave- 300$ per year for your personal development
• Freedom to experiment with new technologies
• Amazing colleagues and pleasant atmosphere
• Opportunity for professional growth
   

📝 How to Apply

Send us your resume with salary expectations in the cover letter!

Innoware is a leading IT consulting company, Microsoft Solutions Partner, certified in cyber and information security (ISO/IEC 27001). We help businesses enhance operational efficiency and ensure data security by implementing Microsoft IT solutions – ERP, CRM, Power Platform, AI, and delivering secure cloud IT infrastructure.

For 25 years, we have been providing high-quality services, and during this time, the Innoware team has completed over 500 projects in Ukraine and 18 countries worldwide. Our clients include successful, world-renowned companies such as Ciklum, Elcore Group, KERNEL, Nova Poshta, Obolon, the American Chamber of Commerce in Ukraine (ACC), SOS Children's Villages, Orbico, and many others.

Innoware’s headquarters are in Kyiv, where we are currently working on a critical task for Ukrainian businesses – the transition from russian-origin software (specifically 1C/BAS) to modern, secure, and international solutions from Microsoft. Today, there is a growing demand for such changes in Ukraine, and Innoware is helping businesses navigate this transformation by implementing solutions based on Microsoft products and adapting them to Ukrainian realities. At the same time, we continue to work with our long-standing foreign clients and welcome new partners worldwide who value the professionalism of our IT specialists.

As we continue to grow and launch new strategic projects in Ukraine and abroad, we are expanding our Marketing Team and inviting a Junior Marketing and PR Specialist.

We don’t expect you to have extensive work experience, but we value your strong academic background in marketing and PR (university/courses) and your passion for making the world a better place by contributing to digital transformation projects for Ukrainian and international businesses.

We are looking for a colleague who wants to become a true professional and is focused on unlimited growth!

The primary goal of Innoware’s marketing department is lead generation. In our work, we focus on inbound marketing and utilize most of the tools associated with this methodology.

So, what will be your first tasks in the position? 

With the support of experienced colleagues, you will:

• Manage marketing plans, ensure they remain up-to-date, and track their status.
• Create unique content for all of Innoware’s and our partners’ information platforms.
• Maintain a media database, monitor publications, and manage a link database.
• Participate in organizing online and offline events hosted by Innoware.
• Take an active part in both online and offline business events – represent the company, and communicate with event participants.
• Engage in Sales Team activities, thereby deepening your understanding of the company’s products.
• Participate in organizing internal PR.

You will also:

• Work closely with the Sales, Projects, and HR teams to create content.
• Keep up with trends in the market, social media, and online services to stay informed.
• Learn about the solutions and services offered by Innoware.
• Continuously learn and grow in the fields of marketing and PR.

Our expectations regarding your knowledge and skills: 

• You are currently pursuing a master’s degree or have already completed your studies in Marketing, PR, Journalism, Economics, or IT.
• You have a strong foundation in marketing and PR, gained through university studies and/or courses.
• You have a strong academic record, as well as solid analytical and logical skills.
• You are actively interested in marketing – you participate in student programs, internships, hackathons, and other marketing/PR events.
• Digital tools: you are proficient in Microsoft PowerPoint, Word, and Excel; you can create basic visual content in one or more graphic design programs. 
• Your English is Upper-Intermediate or higher, and you are fluent in Ukrainian.

Soft skills: we are looking for a responsible, outgoing, and proactive person who is open to new knowledge and technologies and eager to grow in B2B marketing.

For our part, we offer you:

• Training, mentoring, and support from experienced colleagues.
• The opportunity to apply the marketing/PR knowledge you gained at the university and acquire new skills. 
• Opportunities for career growth in marketing and PR within the IT sector. 
• Dynamic and varied work – you’ll have both team projects and independent tasks. It won’t be boring!
• Our values and corporate culture: Innoware is an environment of open, professional communication, teamwork, honest relationships, and mutual trust. We support each other in both work and life. We hold a pro-Ukrainian stance, have not worked with russian companies since 2014, and actively support the Armed Forces of Ukraine.
• Work with Innoware’s amazing and professional team, which is actively growing and evolving. Learn more about Innoware events and your future company at Innoware's LinkedIn page.

Working conditions:

• Primarily remote work, with periodic on-site meetings (~1 time/week) and participation in business events in Kyiv.
• Standard work schedule (Monday through Friday, 9:00-18:00).
• Paid vacation and sick leave.
• Permanent full-time contract, with the option to combine work with completing your university studies.
• Competitive salary reviewed regularly based on your performance. 

Ready to become a true professional in your field and build a career in an IT consulting company?

Please apply with your CV in Ukrainian or English at this website. We’ll carefully review it and invite you for an initial interview if the information in your CV meets the vacancy requirements.

Join us, work with modern Microsoft technologies, and grow together with the Innoware team!

Profile:

• We provide customer support and Implementation for business in retail and hospitality all over the world that use our products

• We are looking for enthusiastic team players with excellent English communication skills and desire to be a part of the international Client support team (based in Kyiv)!

• You are an analytical thinker, technical-minded and customer-oriented person with problem-solving abilities and strong customer’s needs understanding. Ideally, you have a Technical background or a strong desire to explore the field of software products.

Requirements:

• Fluent and literate English (MUST!);
• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00; 22:00 – 07.00)

• An experienced PC user (General Microsoft Windows knowledge).

• Ideally, you have Technical background or strong desire to explore the field of software and Hardware products;

• Training and time-management skills

Soft Skills:

• Communication;

• Listening;

• Conflict Resolution;

• Empathy;

• Positivity;

• Self-Control.

Would be a plus:

• Previous experience in support function (is a big plus);

• Technical background and IT education ( is a huge plus).

• Experience in working with CRM and Jira;

Why you should choose us:

• We are a product company and you will have a great opportunity to work with advanced and progressive products;

• Our position — great opportunity to implement your ideas!

• We are focused on growth and innovation;

No bureaucracy.

Compensation & Benefits:

• Work in successful U.S. IT company with an international team;

• Participation in challenging project that is famous and successful in the U.S. market;

• Career and proficiency development plans;

• Competitive salary;

• Paid vacation and sick leave;

• Health insurance;

• Referral program;

• Friendly atmosphere and corporate events;

• Comfortable office near downtown close to the metro station.

Responsibilities:

• Help existing and prospective customers by providing them timely and accurate information about eHopper products;

• Identify, analyze and troubleshoot technical issues and provide effective solutions;

• Respond to support queries via email, phone, and chat;

• Address procedural, configuration, software, hardware, and merchant services related issues;

• Provide clear and complete documentation and notes on all service inquiries.

About company:

eHopper is a product company located in New York that provides business management solutions to businesses around the world. Their key product, the eHopper Point Of Sale system enables business retailers to efficiently manage their operations, cut costs and promote repeat business with their customers. Today, eHopper Services, LLC continues to provide point of sale solutions, improve upon their products and influence innovation with business management.

Project Description:

eHopper’s primary product is a point-of-sale system utilized in retail and hospitality industry around the world. We continue meeting the challenges with a strong management team and a support infrastructure committed to work closely.

We need to keep the pace with the market changes and stay ahead of the curve and competition.

Our goal is to continuously improve our product respond to market!

Learn more about eHopper on ehopper.com

Our Customer Support Team works directly with our clients all over the world.

Our customer support agents have the unique opportunity of becoming experts in the field by learning the specifics of the retail industry and obtaining not only technical skills but knowledge of business processes, operational procedures and customers’ daily needs as well.

As a member of the eHopper Team you will be able to start and build your career in an international company where you can use your English skills and communicate on a daily basis with native speakers.

You will gain valuable knowledge and experience by collaborating closely with our Development team in Kiev and colleagues in our NY office.

Our culture of continuous career development will also provide you excellent opportunities for accelerated growth and promotion.

About the Role

We are looking for a proactive and resourceful User Support Manager to build and own our customer support function from the ground up.

This is not just a support role—you will be responsible for creating efficient support processes, implementing AI-driven automation, improving the customer experience, and providing valuable insights to Product and Engineering teams.

If you enjoy solving user problems, optimizing workflows, and working in a fast-growing product company, we’d love to meet you.

Responsibilities

Manage customer support across multiple channels (email, in-app, web).

Deliver fast, professional, and empathetic responses to users.

Build and optimize support workflows using tools like Intercom, Zendesk, or similar platforms.

Implement AI-powered automation (chatbots, macros, routing, workflows).

Analyze customer conversations to identify recurring issues and product improvement opportunities.

Work closely with Product, Engineering, CRM, and Marketing teams.

Create and maintain a comprehensive Help Center, FAQ, and internal documentation.

Define and monitor support KPIs (CSAT, First Response Time, Resolution Time).

Improve support processes to increase efficiency while maintaining high customer satisfaction.

Assist users with billing, subscriptions, payment, and account-related issues.

Requirements

2+ years of experience in Customer Support, Customer Success, or a similar client-facing role.

Excellent written and spoken English (C1/C2).

Hands-on experience with Intercom, Zendesk, or similar customer support platforms.

Experience with workflow automation and AI-powered support tools.

Strong analytical mindset and ability to work with support metrics.

Excellent organizational and communication skills.

Ability to manage a high volume of tickets without compromising quality.

Customer-first attitude with strong problem-solving skills.

Nice to Have

Experience in mobile apps, gaming, streaming, SaaS, or digital media.

Experience with Braze, Mixpanel, or similar analytics/CRM platforms.

Experience building a support department from scratch.

Experience supporting subscription-based products.

Understanding of Apple App Store and Google Play payment ecosystems.

What We Offer

Competitive salary.

Fully remote work.

Opportunity to build and lead the support function from day one.

Fast-paced international environment.

Career growth in a rapidly scaling product company.

High level of ownership and direct impact on the product and customer experience.

Ideal Candidate

We’re looking for someone who combines strong customer communication skills with operational thinking. You should be comfortable working independently, improving processes, leveraging AI to automate repetitive tasks, and collaborating across teams to create an outstanding user experience.

Film Director & Showrunner (AI-Tech Approach)

We are looking for a visionary Film Director & Showrunner to lead the creation of high-end short-drama series. This role is for a cinematic powerhouse who understands deep storytelling, blocking, and dramatic structure, but is also ready to embrace Generative AI as their primary production engine.

You don’t need to be a software engineer, but you must be digitally native and tech-curious. We need a storyteller who can translate a traditional director’s "eye" into the world of AI-assisted filmmaking, turning scripts into seamless, prestige-quality visuals.

The Role

As the lead creative, you will act as a "one-person studio." You’ll take a project from concept to final master, using AI tools to build worlds, maintain character consistency, and direct virtual "performances." You are the bridge between classic film theory and the future of automated production.

Responsibilities

* Showrunning & Vision: Lead the narrative strategy and maintain a cohesive "look and feel" across a complete short drama series.

* Directorial Leadership: Apply your mastery of lighting, composition, and performance to AI outputs, ensuring they mirror the quality of high-end television.

* Creative Asset Management: Use AI-assisted tools to build storyboards, shot lists, and backplates that align with your directorial vision.

* Technical Execution: Personally responsible for the final "director’s cut." While you’ll have support, you should be comfortable getting hands-on with generation, assembly, and refinement.

* VFX & Polish: Oversee (and perform) the cleanup of AI artifacts to ensure visual consistency and a seamless cinematic experience.

* Ethical Oversight: Ensure all content meets brand guidelines and respects intellectual property standards.

Requirements

* Professional Directing Background: Proven experience as a Film Director or Showrunner with a portfolio that demonstrates a deep grasp of "the language of film."

* Cinematic Mastery: An expert understanding of film theory, pacing, and how to evoke human emotion through a lens.

* Tech-Savvy Mindset: You should have a basic, functional understanding of AI tools (like Midjourney, Runway, or Luma) and a massive appetite to learn more. You aren't afraid of new interfaces or evolving workflows.

* NLE Proficiency: Expert-level skills in industry-standard software like Adobe Premiere Pro, DaVinci Resolve, or Avid.

* Post-Production Knowledge: High-level proficiency in After Effects or similar tools for masking, compositing, and "fixing it in post."

* Adaptability: The ability to find creative workarounds for the current limitations of AI technology.

Bonus Skills

* Experience with AI audio/music tools (e.g., ElevenLabs, Udio, Suno).

* A "hacker" mentality—someone who loves testing new tools the day they drop.

Position: IT Recruiter (Remote)

Company: Konexta Agency

Location: Remote

Employment Type: Full-time

Role Overview

We are looking for a proactive IT Recruiter to manage end-to-end recruitment processes for international tech clients. The role requires strong sourcing expertise, ownership mindset, and the ability to close complex technical positions remotely.

Key Responsibilities

• Build and maintain a strong candidate pipeline using LinkedIn, job boards, referrals, and direct sourcing.

• Conduct structured screening interviews and competency-based evaluations.

• Coordinate technical interviews and ensure timely feedback loops.

• Manage offer negotiations and support candidates through the onboarding stage.

• Maintain accurate reporting and recruitment analytics.

Requirements

• Strong sourcing and headhunting skills.

• Ability to work independently in a fully remote environment.

• Strong communication and stakeholder management skills.

What We Offer

• Fully remote work format.

• Competitive compensation with performance-based bonuses.

• Access to international clients and diverse tech projects.

• Career growth opportunities within a scaling recruitment agency.

• Structured processes and a results-driven team culture.

Location: Remote

Employment type: Full-time / Part-time (flexible)

Role Overview

Konexta Agency is scaling its recruitment delivery pipeline and is looking for a Researcher — IT Recruitment Assistant. This role is a core operational function focused on talent mapping, candidate sourcing, and market intelligence. You will work closely with recruiters, enabling faster and higher-quality hires for IT roles.

This position is execution-driven, data-oriented, and designed for someone who wants to grow into a full-cycle recruiter or talent strategist.

Key Responsibilities

• Conduct proactive sourcing of IT candidates (LinkedIn, GitHub, job boards, niche communities)

• Build and maintain talent pipelines for current and future vacancies

• Perform CV screening and initial candidate qualification

• Map IT talent markets by role, location, and tech stack

• Maintain and update candidate data in ATS/CRM systems

• Prepare shortlists and candidate briefs for recruiters

• Support recruiters with ad-hoc research and competitor benchmarking

Requirements

• Strong interest in IT recruitment and talent research

• Understanding of basic IT roles, technologies, and tech stacks (or fast learner)

• Experience with LinkedIn sourcing and Boolean search is a plus

• High attention to detail and structured thinking

• Ability to work with large volumes of data and maintain accuracy

• Good written English; verbal English is a plus

• Self-managed, reliable, and deadline-oriented

Nice to Have

• Previous experience as a Researcher, Sourcer, or Recruitment Assistant

• Experience working with ATS systems

• Background in HR, recruiting agencies, or tech projects

What We Offer

• Remote-first working model

• Clear growth path into IT Recruiter or Talent Partner roles

• Hands-on exposure to real hiring cases in international markets

• Performance-based compensation growth

• Process-driven environment with room for optimization and innovation