Jobs at Djinni

About the team
We are a focused engineering team of 5 to 9 people at a multi-product tech SaaS company. We work across personalization, recommendation, fraud detection, and some GenAI, through real-time, near-real-time, and batch pipelines. The team is a blend of Python backend engineers, ML engineers, QA (manual and automation), a data engineer, and data scientists. Our shared mandate is to take experimentation from our data scientists and turn it into
robust, production-grade systems, either as standalone services or integrated into wider platforms.

The role
You will build the data pipelines that power our experimentation and production systems, the backbone behind fraud detection, recommendations, and personalization. You will work primarily with Kafka (sometimes Flink), Spark on Databricks, and Airflow, modelling and optimizing data for both experimentation and production serving, and partnering closely with data scientists and backend engineers on data contracts and reliability.

Responsibilities
• Build and operate batch and streaming data pipelines (structured & unstructured data)
• Work primarily with Kafka, Spark on Databricks, and Airflow
• Model and optimize data for both experimentation and production serving
• Partner with data scientists and backend engineers on data contracts and reliability
• Own pipeline quality: testing, monitoring, and performance
• Take part in the teams on-call rotation for the pipelines you build and operate

Requirements
• 3+ years of data engineering or software engineering for data

• Strong Python, including PySpark
• Kafka and stream processing
• Databricks experience
• Airflow or similar orchestration tools
• Strong SQL and data modeling, plus solid relational database skills
• Software engineering mindset
• Fluent spoken English, as you’ll work with an international team and all interviews will be conducted in English.

Nice to have
• Flink

• ML Feature stores
• MLOps and ML pipeline exposure
• Docker and Kubernetes
• SaaS or high-scale product domain experience

Why join us
• Work on high-scale, high-throughput systems
• Broad range of technologies, stacks, and problems
• Contribute to turning experimentation into production systems
• A strong engineering culture that values technical depth and ownership
• Flexibility through hybrid and remote working
• A distributed team across Dubai and Europe
 

You will get

• A position in a product development company with a dynamic environment and several concurrent projects;
• Continuous self-improvement and growth, including budget for certifications and courses;
• Competitive salary plus financial bonuses;
• Medical insurance coverage;
• Company prepaid AI agent;
• Wellbeing package: online-yoga classes, Yakaboo, BetterMe App: Health Coaching, BetterMe App: Mental Health;
• Corporate events and fun team-building activities.
• Remote-first culture
   

Interview Stages

1. HR Interview (30-45 minutes) — Initial conversation to discuss your experience, career goals, and cultural fit.
2. Technical Interview (1 hour) — In-depth technical interview covering relevant skills.
3. Final Interview (1,5 hour) — A comprehensive discussion with the team, focusing on role-specific competencies and alignment with company values.
4. Reference check & Job Offer

We are inviting you, a highly motivated and results-oriented Security Operations Analyst to join our team on a full-time basis.

Our team has unique expertise in research, analysis, and product development. By relying on technical insights and a data-driven approach, we create disruptive future-defining innovations of the fin-tech industry that remain our basis for success.

Responsibilities

• Monitor prioritized alert queues and validate whether alerts indicate real risk
• Enrich cases and correlate relevant endpoint, identity, authentication, network, service, asset, user, timeline, and business context
• Perform initial investigations, classify alerts, assess preliminary severity and scope, and document the evidence and reasoning in the case-management system
• Close false positives and execute approved low-risk actions only through defined runbooks
• Escalate suspected incidents, privileged-account issues, and high-impact or production-impact cases to L2, the manager, or Incident Response
• Maintain clear handover notes and support improvements to case quality and runbooks

Requirements

• At least 1+ year hands-on experience with security alert triage through work, an internship, or a practical lab, including use of at least one SIEM and exposure to EDR or XDR and case-management workflows
• Ability to build basic searches or queries, filter security events, and correlate related activity across more than one data source (Experience with basic SIEM query languages such as KQL, EQL)
• Ability to interpret common endpoint, identity, authentication, network, DNS, HTTP, and service or cloud audit telemetry at an initial-investigation level
• Working fundamentals of Windows and Linux, TCP/IP, DNS, HTTP, authentication, access control, and common attack patterns such as phishing, credential abuse, malware execution, and suspicious account activity
• Ability to distinguish true positives, false positives, and benign activity; assign a preliminary severity; identify affected users or assets; and recognize when scope or impact is uncertain
• Basic use of indicators of compromise, reputation sources, and threat-intelligence context, with awareness of the MITRE ATT&CK framework
• Ability to create a concise investigation timeline and document evidence, actions, conclusions, and handover or escalation notes in a case-management system
• Ability to follow approved runbooks, perform only authorized low-risk actions, recognize the limits of L1 authority, and escalate suspected incidents correctly

Will be a plus

• Simple Python or PowerShell scripts for investigation and enrichment
• Exposure to cloud, email-security, or SaaS audit logs and common phishing-investigation workflows
• Practical cybersecurity labs or an entry-level certification such as Security+ or CySA+
• Experience with MacOS

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company's approved Public holiday list
• Medical budget
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

We are looking for a proactive Sales Manager (mid-level) with strong sales experience to engage with international clients and close deals.

Requirements:

• English level C1 (Advanced) — fluent spoken and written skills are mandatory.
• 2–3 years of experience in international sales.
• Proven track record in online sales via phone / remote calls / online meetings.
• Strong skills in using CRM systems, calling software, and modern communication tools.

• Excellent negotiation, communication, and closing skills.

   

Key Responsibilities:

• End-to-End Sales: Independently build and manage the entire sales funnel — from lead generation, prospecting, and campaign setup to closing deals and client handoff.
• Lead Generation & Outreach: Gather leads data, and execute personalized outreach campaigns across relevant channels.
• Discovery & Demo Meetings: Conduct active online discovery calls and solution presentations via Zoom or Google Meet with international clients.
• Closing & Deal Management: Qualify incoming/outreach leads, handle objections, negotiate terms, and guide prospects smoothly from initial engagement to signed agreements.

• Pipeline Tracking: Maintain deal pipeline accuracy, log client interactions, and manage data within the CRM system.

   

Will be a Plus:

• Prior experience in IT, Software Outsourcing, Data, AI, or Tech services is a strong plus, but not strictly required.

   

We ensure your growth with:

• Working in a fast-growing company;
• Great networking opportunities with international clients and challenging tasks;
• Competitive salary fixed in USD and bonuses for closed deals;
• Flexible work schedule;
• Friendly working environment with minimal hierarchy;
• Team-building activities and corporate events.

NuxGame is a B2B iGaming technology provider. We deliver turnkey casino and sportsbook platforms, game aggregation, and sweepstakes products to operators worldwide, across four product lines: Turnkey Traditional, Sweepstakes Turnkey, Game Aggregation, and Sweepstakes Game Aggregation. Our customers are operators. Their back office teams work in our platform every day, and their players use it every time they deposit, verify their identity, or withdraw.
We are looking for a Product Manager to join our team.

What we expect from the candidate:

• You own the roadmap for your domains and you defend it. Prioritisation is your call to make and to explain, not something you escalate by default.
• You write specifications that an engineer can build from without a business analyst in between: scope and non scope, flows, edge cases, dependencies, acceptance criteria.
• You work with data yourself. You define the metric, pull the number, and check it before you act on it.
• You go deep on the technical side. You read API documentation, review integration contracts, and hold your own in a discussion with engineers.
• You design for many operators at once. Every decision is a decision about configuration, defaults, and backward compatibility, not about a single customer.
• You close the loop after release. A feature that shipped and moved nothing is not a delivered feature.

Requirements

Must have

• 5+ years in product management, with at least 3 years owning payments, fraud and risk, or financial products in iGaming, fintech, or payments.
• Hands on experience with PSP and payment aggregator integrations: REST APIs, request and response construction, webhooks and callbacks, idempotency, status and error mapping, reconciliation.
• Practical understanding of the trade offs between hosted payment pages, iframe, and fully platform hosted cashier flows, including where PCI scope, conversion, and support load land in each.
• Experience with several payment method families: cards, e-wallets, bank transfer and local rails, vouchers, and crypto (networks, confirmations, on ramp providers).
• Experience integrating KYC and AML providers, and owning or building a rule based fraud or risk engine.
• Experience with rule based configuration and player segmentation: defining segments, resolving conflicts between overlapping rules, and giving business users a safe way to change them without a release.
• Working knowledge of the regulatory requirements affecting deposits, withdrawals, KYC, and responsible gambling in at least two or three jurisdictions.
• Data fluency: deposit success rate, approval rate by provider and method, withdrawal processing time, chargeback rate, verification funnel conversion. You can pull these yourself.
• B2B product experience. Our users are operators and their back office staff, not only end players.

• Structured written communication in English. Russian or Ukrainian for internal team communication.

   

Nice to have

• Experience in a multi tenant white label platform serving dozens of operators at once.
• Sweepstakes or social casino experience, where purchase and redemption flows differ from classic deposit and withdrawal.
• Experience with payment orchestration platforms, smart routing, and cascading.
• Experience with Metabase or a comparable BI stack, and enough SQL to validate a number.
• Practical use of AI tooling in the product workflow for discovery, documentation, and analysis.

Your position will include:

Payments and PSP

• Own the payment roadmap across all four product lines and decide what gets built, what gets configured, and what gets refused.
• Own the internal payment gateway as a product: integration contract, provider onboarding, error handling and retries, logs, and the tooling support uses to investigate a stuck transaction.
• Own the technical and product side of PSP relationships and work with our PSP Manager, who owns commercial terms and provider selection.
• Drive deposit and withdrawal conversion: cashier UX, method visibility and ordering, error minimisation, hosted versus platform side flows, retry and cascading logic.
• Own crypto and Web3 coverage: networks, confirmations, on ramp providers, wallet based authorisation and deposits.

• Shorten the time it takes to launch a new provider by standardising the integration, so a new PSP becomes configuration rather than custom development.

   

Fraud, KYC and compliance

• Own the fraud and risk engine: rules and thresholds, risk scoring, verification flows, duplicate account and bonus abuse detection, manual review load.
• Own third party KYC and AML integrations end to end, from provider evaluation and platform requirements through rollout to operators.
• Turn licensing and jurisdictional requirements into configurable platform capability instead of per operator custom work.

• Hold the balance between fraud prevention and conversion, and defend where you put the threshold.

   

Auth and identity

• Own registration and login as a conversion product, including social and Web3 registration.
• Own the relationship between authentication and verification: what a player can do before KYC, what unlocks after it, and how that differs by jurisdiction and by operator.

• Own back office authentication, permissions, and audit logs as an operator facing product.

   

Segmentation

• Own segmentation as a shared service: how segments are defined, evaluated, and consumed across payments, limits, verification, and reporting.
• Make it usable by operators without engineering involvement: rule builder, preview and validation before a segment goes live, predictable behaviour when several segments match one player.

• Own the cost side of it: evaluation performance on large player bases and what happens when a segment changes mid-session.

   

Reporting, limits and responsible gambling

• Own operator facing financial reporting, dashboards, and export tooling.
• Own the limit framework (deposit, loss, wager, session) and geo blocking as jurisdiction aware, operator configurable capability.
• Own the responsible gambling toolset and make sure it satisfies the licences our operators hold.

What we offer

Full ownership of a product area that directly moves revenue for dozens of operators, with a dedicated engineering team behind it.

A direct line to the CPO and to top management. Decisions here take days, not quarters.

We believe that a happy team builds the best products. Here is how we support you:

• Remote & Flexible: Work from anywhere. Our core hours are 09:00/10:00 to 17:00/18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).

• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

   

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

Real People. Real Impact. One Crazy-Good Team.

Let’s Start With a Hello

We’re looking for a Copywriter (iGaming) who knows how to turn words into engagement, emotions, and action.

If you can grab attention from the very first line, adapt your writing to different formats, and create messages that players actually want to read — this role is for you.

From catchy push notifications to creative promotional campaigns, your words will help shape the experience of tens of thousands of users every day.

Who We Are

We’re an experienced iGaming team focused on creating engaging player experiences through creative content, personalized communication, and exciting promotional campaigns.

We believe great copy is more than just words — it’s a powerful tool for building relationships, driving engagement, and bringing players back.

Our culture?
Fast-moving and creative.
Open to fresh ideas and unconventional approaches.
Focused on engagement, quality, and results.
Collaborative, supportive, and passionate about what we do.

What You’ll Be Doing (Copywriter)

● Writing engaging copy for email campaigns, push notifications, promotions, banners, website pages, and in-app messages.
● Creating content for Telegram, stories, slot descriptions, and tournaments.
● Contributing to communication strategies and gamified promotional campaigns.
● Developing creative ideas for player engagement, activation, and reactivation.
● Collaborating closely with Promo, Retention, Design, and Analytics teams.
● Editing, improving, and adapting existing content to make it more engaging and effective.
● Maintaining a consistent brand tone of voice across different communication channels.

What Makes You a Great Fit

● 1+ year of experience in copywriting.
● Excellent writing skills, strong grammar, and a natural sense of style.
● Ability to adapt your writing to different formats, audiences, and communication goals.
● Experience creating digital content for banners, emails, push notifications, landing pages, and other online channels.
● Understanding of brand tone of voice and the ability to maintain consistency.
● Comfortable working with creative briefs, deadlines, and editorial feedback.
● Strong attention to detail and the ability to make even short messages clear, engaging, and persuasive.

Bonus Points

● Previous experience in iGaming, online casinos, betting, or gaming.
● Knowledge of UX writing and microcopy (UI messages, buttons, headlines, etc.).
● English or Spanish language skills.
● Understanding of player retention, engagement, and monetization mechanics.
● Ability to develop creative concepts based on specific business goals such as conversion, retention, and activation.

What’s In It for You

● Fully remote work format.
● A constant flow of interesting creative tasks and short-form content challenges.
● Opportunity to work with an experienced team in the iGaming industry.
● Freedom to bring fresh ideas and influence how the brand communicates with its audience.
● Real impact on the product experience and the development of the brand’s tone of voice.
● Supportive collaboration with Promo, Retention, Design, and Analytics professionals.

Let’s Wrap It Up

If you believe the right words can turn a simple notification into an engaging experience, and you’re excited to create content that connects with players — we’d love to hear from you.

Write the message. Spark the interest. Make every word count.

📍KYIV | Hybrid

Mon, Thu, Fri - office; Tue, Wed - remote.
 

‘Trust Sourcing’ LTD is an international out-staffing company with representative offices in Europe and Israel. We’re looking for an HR Specialist to join our team in Kyiv! If you’re proactive, organized, and passionate about people, we’d love to have you on board!
 

Responsibilities: 

-Daily responsibilities: Maintain proper records of employee leaves; Assist HR Manager in policy formulation and hiring administration; Follow internal HR policies and procedures (daily short reports, weekly/monthly email reports);

-Onboarding/Releasing responsibilities: Update employee onboarding presentations; Take care of new hire paperwork and logistics – setting up designated workstations, first-day presents; Schedule and coordinate onboarding assignments; Up-to-date employee records, including personal information, service contracts, and benefits documentation;

-HR events and presents: Organize gifts for employees (birthday, anniversary, women/men`s day, others); Organize happy hours upon request; Organize Online/Offline events (in Ukraine and abroad) together with HR Manager, coordinate the event;

-Substitute the HR manager if needed (once she/he is on vacation).

Technical must-have experience:

• Good English speaking and writing skills (upper-intermediate and higher) are a must
• Good MS Office (Word, Excel) knowledge
• Good Google tools user (Gmail, Calendar, Drive)
• At least 1 year of work experience (HR manager/generalist/specialist, recruiter, office manager)

 Technical must-have capabilities:

• Strong analytical and communication skills
• Attention to detail and problem-solving skills
• Organized, multitasking, responsible, willingness to learn
• Being a proactive, positive-minded team player
• High skills in business communication and business correspondence

Will be an Advantage:
Experience as an HR Specialist in the IT sphere
 

Ready to join us?

Send us your CV and become part of our friendly international team. We’d love to meet you!

Key responsibilities (Managing Company level)
• Consolidate and validate management and statutory reporting (P&L, CF, BS) for all business units, ensuring IFRS compliance;
• Administer the central management‑reporting system (BI/ERP) and safeguard data integrity;
• Verify the correctness of accounting entries and financial results for every project;
• Prepare consolidated dashboards on investments, dividend payouts and current project capital intensity;
• Detect variances against plan and prior periods; produce analytical notes for the CEO.
• Perform deep plan‑vs‑actual variance analysis, determine root causes and make recommendations to the CFO/CEO;
• Hold administrator access to accounting systems (Xero, QuickBooks, etc.) and monitor data accuracy;
• Control the timely and accurate submission of stand‑alone (individual) reports by each business unit;
• Assess tax burden, launch and supervise optimisation initiatives;
• Co‑develop—in tandem with the CFO—reporting, budgeting and financial‑function regulations across business units;
• Ensure all reports are delivered on time for the Managing Company and other stakeholders;
• Lead cash‑flow forecasting, currency‑risk hedging and liquidity‑management processes;
• Coordinate external audits, prepare board packs and liaise with investors;
• Drive finance‑process automation and ERP/BI enhancements, delivering continuous efficiency gains;
• Support upon СFOs request M&A and partnership due‑diligence, integrating acquired entities into group reporting standards

Experience & competencies
• 3-5+ years as Group/Chief Financial Controller, Internal Auditor or Head of Finance in a multi‑business environment, BIG4;
• Solid command of IFRS/GAAP, management & tax accounting; proven track record with internal and external audits;
• Experience standardising reporting, implementing financial regulations and building processes from scratch;
• Advanced Excel/Google Sheets skills; hands‑on with BI tools and ERPs (QuickBooks, Xero, etc.);
• English at Upper‑Intermediate level or higher (reporting and communication partially in English);
• Strong analytical mindset, critical thinking, ability to craft non‑standard solutions and manage communications with business units and C‑level stakeholders;
• Ability to reconcile crypto and fiat transactions and process large data volumes quickly &accurate;
• Capability to independently run reporting during the pre‑launch phase of new ventures;
• Critical assessment of business models and their financial viability;
• ACCA, CPA, DipIFR or other international certifications;
• Experience with international holding structures, offshore jurisdictions and cross‑border settlements;

Key responsibilities (Managing Company level)
• Consolidate and validate management and statutory reporting (P&L, CF, BS) for all business units, ensuring IFRS compliance;
• Administer the central management‑reporting system (BI/ERP) and safeguard data integrity;
• Verify the correctness of accounting entries and financial results for every project;
• Prepare consolidated dashboards on investments, dividend payouts and current project capital intensity;
• Detect variances against plan and prior periods; produce analytical notes for the CEO.
• Perform deep plan‑vs‑actual variance analysis, determine root causes and make recommendations to the CFO/CEO;
• Hold administrator access to accounting systems (Xero, QuickBooks, etc.) and monitor data accuracy;
• Control the timely and accurate submission of stand‑alone (individual) reports by each business unit;
• Assess tax burden, launch and supervise optimisation initiatives;
• Co‑develop—in tandem with the CFO—reporting, budgeting and financial‑function regulations across business units;
• Ensure all reports are delivered on time for the Managing Company and other stakeholders;
• Lead cash‑flow forecasting, currency‑risk hedging and liquidity‑management processes;
• Coordinate external audits, prepare board packs and liaise with investors;
• Drive finance‑process automation and ERP/BI enhancements, delivering continuous efficiency gains;
• Support upon СFOs request M&A and partnership due‑diligence, integrating acquired entities into group reporting standards


Experience & competencies
• 3-5+ years as Group/Chief Financial Controller, Internal Auditor or Head of Finance in a multi‑business environment, BIG4;
• Solid command of IFRS/GAAP, management & tax accounting; proven track record with internal and external audits;
• Experience standardising reporting, implementing financial regulations and building processes from scratch;
• Advanced Excel/Google Sheets skills; hands‑on with BI tools and ERPs (QuickBooks, Xero, etc.);
• English at Upper‑Intermediate level or higher (reporting and communication partially in English);
• Strong analytical mindset, critical thinking, ability to craft non‑standard solutions and manage communications with business units and C‑level stakeholders;
• Ability to reconcile crypto and fiat transactions and process large data volumes quickly &accurate;
• Capability to independently run reporting during the pre‑launch phase of new ventures;
• Critical assessment of business models and their financial viability;
• ACCA, CPA, DipIFR or other international certifications;
• Experience with international holding structures, offshore jurisdictions and cross‑border settlements;
 

We're looking for an experienced Tech Lead to join our team of amazing specialists for innovative fintech project. This role will oversee all backend development team, be responsible for our backend stack and contribute to overall product technical vison. 

Вимоги:

• At least 3 years of experience in Team/Tech lead role
• Deep understanding of Symfony / DDD / Hexagonal architecture
• Confidence with PostgreSQL, Redis 
• Experience with Rabbit MQ / Kafka 
• Understanding of security, deployment processes, SAST tools
• Ability to read and communicate in English

• Understanding of agile methodologies / scrum

   

Обов'язки:

• Technical leadership
• Technical processes (e.g. code review, SAST, etc.)
• Code and tests quality
• Architecture and design
• HLE's
• Technical help and consultations for planning and cross-team communication
• Dev Interviews
• Technical team resources management

• Technical team motivation and team spirit

   

Буде плюсом:

• Amazon cloud stack
• Previous participation in Fintech projects
• English: B2+
• Previous experience in leading distributed teams

Who we are

We build tools and infrastructure for businesses working in the creator economy. We're profitable, growing 20-30% month over month. Experienced lean startup team with half a dozen 7-figure exits in the industry.

We're expanding into a single API for multiple creator and social platforms. Customers should be able to integrate once and get consistent responses, webhooks and SDKs.

Who we are looking for

We're looking for a do-it-all support engineer who loves solving problems, communicating clearly, and helping developers ship faster. You'll be the first point of contact for our customers - handling everything from quick integration questions to in-depth troubleshooting, billing inquiries, and product feedback - and a key bridge between our users and the development team across our products. 🛠️

This role isn't just a support queue. We see it as a growth seat - and we're not big on micromanaging how you run it. The person closest to our customers' problems is also best positioned to write the content that prevents them, promote what we're building, and spot expansion opportunities with the accounts they already talk to every day. If you're comfortable owning that end-to-end and turning recurring headaches into content, promo, and pipeline, you're our kind of person. How far you take it is largely up to you. 📈

Preferred Location: Remote • Full-Time • (Candidates based in Czech Republic, Ukraine, Poland, or the UK preferred, office in Prague).

What You’ll Work On

1. Build
   • Independently design, build, and maintain our support tool to log tickets, custom inquiries, and customer interactions across channels (Telegram, email, etc.)
   • Define the data model, workflows, statuses, and reporting with input from the team
   • Integrate with our existing stack (Stripe, Linear, Slack, Telegram and our APIs)
   • Iterate on the tool based on your own daily use and team feedback
2. Support
   • Provide technical support via Telegram, email, and other channels - from quick questions to complex troubleshooting
   • Conduct screen sharing sessions to diagnose issues and guide implementation
   • Triage and document bugs, escalate to the development team via Linear
   • Maintain documentation - guides, FAQs, troubleshooting articles, and integration examples
3. Customer Success
   • Handle billing and subscription inquiries, resolve Stripe-related issues
   • Onboard new clients and ensure smooth technical integration
   • Own the support queue and maintain high response quality
   • Collect and relay product feedback to shape the roadmap
4. AI-Powered Workflows
   • Work with our integrated AI to triage and handle support workflows
   • Own the quality of our AI support: review AI conversations daily, find where it gets things wrong, vague, or off-tone, and fix the root cause
   • Continuously improve the AI through better prompts, knowledge base content, escalation rules, and guardrails
   • Define when the AI should answer, when it should ask a clarifying question, and when it should hand off to a human
   • Track and report on AI performance: resolution rate, handoff rate, accuracy, customer satisfaction, and recurring failure patterns
   • Stay current on AI models and tooling, and test new models, features, and approaches against real support conversations to decide what is worth adopting
   • Build agents for further automation (ticket tagging, bug reproduction, billing lookups, draft replies, and more)
   • Treat every bad AI answer as a bug to be understood and fixed, not just corrected once
5. Growth Opportunities
   • Write technical articles and case studies from conversations
   • Spot upsell/upgrade potential in the support queue
   • Spot new development and growth opportunities
   • Represent FansAPI in developer communities as a knowledgeable presence

What You Bring:

Essential Skills:

✅ Junior developer experience (professional, freelance, or substantial personal projects)

✅ Ability to independently build a working web application end to end (backend, database, and a simple UI) using AI coding tools

✅ GitHub profile with projects we can review

✅ Solid understanding of REST APIs - reading API docs, debugging requests/responses, and working with JSON

✅ Strong written and spoken english communication skills -clear, concise, and professional

✅ Experience working in or alongside a software development team

✅ Comfort using Linear (or similar issue tracking tools) to log, track, and escalate bugs

✅ Familiarity with Stripe - subscriptions, payment flows, and common billing issues

✅ Ability to jump on screen sharing calls and calmly guide customers through technical issues

✅ Highly organised, self-directed, and comfortable operating in a small, fast-moving team

Bonus Points For:

⭐️ Proficiency in additional languages beyond English - any language is a plus given our international customer base

⭐️ Understanding of AI support tools and how they’re used in customer-facing workflows (chatbots, AI-assisted ticket triage, automated responses, and knowing where human handoff matters)

⭐️ Familiarity with Claude Cowork or similar AI workflow automation agents

⭐️ Experience with Laravel 13, Inertia, and React

⭐️ Familiarity with the Creator ecosystem - creator agencies, CRM tools, or fan engagement platforms

⭐️ Experience writing or maintaining technical documentation

⭐️ Background in developer support, DevRel, or SaaS technical support

⭐️ Interest or prior experience in content writing, community management, or outbound/inside sales - you don't need expertise, just genuine interest in growing in that direction

Why Join Us?

• Small team, big impact
• Competitive pay + bonus opportunities
• Work with experienced devs who’ve built real companies
• No micromanagement, async culture, fully remote
• Real room to grow - your trajectory isn’t capped at “support.”

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Senior ML Engineer to join our team!

Requirements:

• Strong production Python and ML systems experience
• Shipped ML workflows beyond notebooks (orchestration + cloud + ops)
• Familiar with distributed/batch ML compute and experiment/model versioning
• Comfortable owning systems end to end: design, implementation, debugging, operations

Will be a plus:

• CV, video, or foundation-model/auto-labeling experience
• Dagster/Airflow, Dask/Ray, AWS, ONNX/export workflows

Soft Skills:

• Ownership — takes responsibility for outcomes, not just tasks
• Learning agility — picks up new tools/domains fast and applies them quickly
• Experimentation mindset — tests ideas with clear hypotheses and shares results openly
• Cross-team collaboration — works well across projects and helps others succeed
• Clear communication — explains tradeoffs simply and keeps stakeholders aligned
• Pragmatism — balances ideal solutions with what the team needs now
• Comfort with ambiguity — makes progress in unclear R&D environments
• Constructive feedback — gives/receives feedback well in code reviews and pairing
   

Responsibilities:

• Build and maintain end-to-end ML pipelines: data ingestion → training → evaluation → export
• Operate distributed training/inference workloads on cloud GPU/CPU infrastructure
• Own dataset workflows: validation, splitting, versioning, and quality checks
• Integrate manual and automated labeling into reproducible training flows
• Maintain CI/CD, monitoring, runbooks, and internal CLI/API tooling
• Collaborate with product, domain experts, and QA to turn requirements into pipeline changes

Our benefits to you:
☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location

We are looking for a proactive Retention Manager to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role: You will take ownership of the player lifecycle, ensuring our users stay engaged, active, and loyal.

• Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push).
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack: Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You:

• Experience: 1.5–3 years in CRM / Retention Marketing.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer:

• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the Italy GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Italian market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Italian audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the IT market with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Italian market (Italy GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the UK GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

Market Ownership: You will take ownership of the player lifecycle specifically for the UK market, ensuring our users stay engaged, active, and loyal.

Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the British audience.

Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.

Segmentation: Utilize RFM analysis and behavioral data to target the right players in the UK market with the right message.

Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.

Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

Experience: 1.5–3 years in CRM / Retention Marketing.

GEO Expertise: Practical experience and a deep understanding of the UK market (UK GEO) is essential.

Industry: Experience in iGaming or digital products is highly preferred.

Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.

Mindset: Analytical approach to data and a creative approach to problem-solving.

Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

Format: Remote work, 5/2 schedule.

Payments: In USDT.

Remuneration: Competitive salary + bonuses based on the results of the department you build.

Growth: Opportunity for growth within the project.

Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the Netherlands (NL) GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Dutch market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Dutch audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the Netherlands with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Dutch market (NL GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.