Jobs at Djinni

About the Role:

Limestone Digital is looking for a Senior Account Manager to own long-term relationships with international clients and drive account growth. You will act as a strategic partner for clients, understanding business goals, shaping delivery approaches together with delivery leads, and ensuring consistent value delivery. 

We need a leader who can take the wheel, build the strategy, and execute it autonomously. This role combines client consulting, commercial ownership, and delivery leadership, with a strong focus on trust-based, long-term partnerships.

What we are looking for:

• 7+ years of strong experience in account management, consulting, or client services leadership in digital/software services
• A valid US visa is mandatory for onsite client meetings and business trips
• Background in both account management and project/delivery management
• Demonstrated ability to operate with high autonomy in a dynamic, unstructured environment, building processes from scratch
• Proven ability to manage complex client relationships and distributed delivery teams
• Demonstrated success in growing existing accounts (upsell/cross-sell, renewals)
• Strong commercial acumen: comfortable owning a margin and an account economics
• Mandatory experience running Quarterly Business Reviews and strategic planning sessions independently
• Ability to manage expectations, drive escalations when needed, and prevent overpromising
• Excellent negotiation, stakeholder management, and presentation skills
• Excellent spoken and written English (full professional proficiency)
• Experience working in international, multicultural environments
• Availability for business trips to Prague, approximately once every two months
   

Nice to have:

• Experience creating templates/playbooks for client engagement, escalation, and account growth
   

What you will do:

Client management & growth:

• Develop a deep understanding of each client’s business, priorities, budget cycles, and decision-making structure
• Build and maintain senior-level stakeholder relationships
• Maintain structured communication through regular calls, business reviews, and written follow-ups
• Independently design and run Quarterly Business Reviews and strategic sessions
• Identify and drive upsell/cross-sell opportunities within existing accounts by aligning our services with the client's long-term business roadmap
• Monitor satisfaction and gather both structured and informal feedback.
   

Delivery partnership:

• Maintain a clear, informed view of all active projects within your accounts
• Ensure transparent communication between clients and delivery teams
• Represent the client’s perspective internally and Limestone Digital’s perspective externally
• Identify risks early and coordinate resolutions with delivery leadership, Commercial & operational ownership
• Own account economics: revenue, margin, forecasting, invoicing, and payment collection (with Finance)
• Draft/review/manage client documentation: MSAs, SOWs, change requests, proposals
• Coordinate with client procurement teams on purchase orders and commercial processes
• Ensure contract-to-delivery clarity and operational professionalism across Engagements
   

About the project:

Limestone Digital is an outsourced software development company with headquarters in Prague, Czech Republic. We deliver and maintain desktop and web-based applications and systems for a wide variety of SMEs & startups across industries such as FinTech, Logistics, Healthcare, Insurance, Sports, and E-gaming. Limestone Digital is a team of extraordinary Developers, UI/UX Designers, QA Engineers, and Project Managers who help our clients by building and operating top-notch engineering solutions in our R&D facilities located in Eastern Europe. Our ideal candidate will act as the point of contact for clients, prospects, Business Unit Heads, and LD leadership. Account Manager will create business strategies, architect and oversee delivery approaches, build successful relationships, and drive business results.

We’re a recruitment agency working with space companies and R&D teams. These are hard-to-fill roles with high standards and multi-stage interview processes.

Example roles you’ll work on

• SAR System Engineer with AI to work in Berlin 
• PHP - NL 
• Engineering Manager RF/PCB - Finland

What you will do (freelance recruiter scope)

• Source candidates (LinkedIn, communities, job boards, referrals, your network)
• Run first outreach + initial screening
• Collect required answers in writing or via a quick call (we provide questions/template)
• If the candidate matches requirements — hand off to our team (CV + answers + short recruiter summary)
• We validate and submit to the client
• You stay in touch with the candidate and with us to move them through interview stages until offer/start

Requirements

• Proven experience in IT/Tech recruitment (agency or in-house)
• Strong sourcing skills (LinkedIn + Boolean)
• Solid English (messaging + short screening calls)
• Comfortable working with complex profiles and international pipelines
• Reliable communication, fast follow-ups, clean reporting

Nice to have: Space/Defense/Embedded/SAR-related hiring experience; EU/Canada hiring exposure

Bonus & payment terms

• €1,000 – €2,000 – €3,000 per successful hire
• Payment split:
  • 50% after candidate’s start date
  • 50% after passing probation (3 months)

How to apply

Please share:

• Short intro (your recruiting background)
• 2–3 examples of roles you’ve closed (stack + geography)
• Your sourcing channels
• Weekly availability (hours/time zone)

We’re looking for a proactive System Administrator to join our team at Sana Commerce. In this role, you’ll help keep everything running smoothly behind the scenes - from supporting colleagues with day-to-day IT issues to maintaining our network, systems, and applications across both cloud and on-premise environments.

What you’ll get:

• The opportunity to make a real impact at a fast-growing SaaS scale-up
• A global and personalized onboarding program
• A Monday to Friday schedule in a comfortable office
• A collaborative and supportive company culture with openness to ideas
• An international work environment with opportunities for knowledge sharing and global collaboration

What you’ll be doing:

• Supporting colleagues with day-to-day IT issues and ensuring a smooth user experience
• Maintaining and supporting the company’s network infrastructure
• Performing regular maintenance and upgrading hardware and equipment when needed
• Supporting internal applications and servers across both on-premise and cloud environments

What you’ll bring:

• Minimum 1,5 year of working experience as a system administrator
• Experience administrating Windows desktop environments
• Experience administrating Microsoft Intune, Entra ID, Azure and other related Microsoft cloud software
• Experience administrating Windows Server
• Experience administrating Linux systems is a benefit
• Basic knowledge of Web Servers: IIS, Apache, NGINX is a benefit
• Basic knowledge of DB Servers: MS SQL Server, MySQL is a benefit
• Basic knowledge of Networking is a benefit
• English: Intermediate+

As a Frontend Engineer at Wix, you’ll work on cutting-edge technologies that make a powerful impact on over 243 million users. You’ll build rich React applications with different state-management paradigms. In your day-to-day, you will:

- Tackle tough problems and find creative ways to solve them

- Write a lot of high-quality, functional Typescript and Javascript

- Work with Git, Node.js, React, Redux, MobX, and ES6+

- Manage and complete tasks using TDD, continuous integration, and modern development processes

- Invest time in personal growth and development

At Wix, we’re all about the flexibility of a hybrid setup — giving you the option to collaborate in the office when needed while also staying connected remotely.
We’re looking for Ukraine-based talents who can balance their time between in-office and remote engagement with the Wix team. This approach gives you the best of both worlds: flexibility of remote with the added benefit of in-person collaboration when it matters

Requirements

- Extensive experience in client-side development on large scales

- You’re an expert in the latest JavaScript technologies (React, Angular, Vue, etc.)

- You’re proficient in tools like Webpack, Rollup, Parcel, and Babel

- Fluent in languages like Typescript and ES6+

- You’re an independent worker, eager to learn more while sharing knowledge and best practices

- Experience in Test Driven Development (TDD) and Continuous Delivery - an advantage

Wix Kyiv’s Frontend Engineering group develops the best products in the world. Wix enables more than 200M users around the world to build an online presence and manage their business online. Our group of engineers in Kyiv is developing products at the core of the company’s focus, including our main Editor and ground-breaking Wix Studio, as well as Payments by Wix. We’re facing world-class engineering challenges that impact millions of users, and that’s why we’re obsessed with code quality, testing, performance and code reviews.

About the Guild

We are Wix’s Frontend Engineering Guild. We build unique, scalable, resilient products and technologies that empower anyone to succeed online. Our mission is to develop complex micro-frontends and maintain the highest development standards. We embrace cutting-edge technologies, TDD, and clean code. We work in small teams, follow agile work methods and use continuous integration and delivery methodologies to run quickly. We love sharing knowledge and contributing back to the open-source community.

We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide. People make a difference in the big game, and we may help to find the right ones.

Currently, we are looking for an experienced User Acquisition Manager to join one of toogeza’s clients.

Requirements

• 2+ year of experience in user acquisition / performance marketing
• Experience managing budgets over $100K on paid social channels
• Strong understanding of key marketing metrics and how they impact business performance
• Strong analytical skills and ability to make data-driven decisions
• Experience working with analytics tools such as Amplitude or Tableau
• Structured and systematic approach to work
• Creativity and ability to generate strong ideas and hypotheses
• Ability to explain and support decisions with data
• Ability to react quickly and adapt to changes

• Upper- Intermediate (B2) or higher level of English

   

Responsibilities

• Create, manage, and scale advertising campaigns (Meta, AppLovin, TikTok)
• Optimize ad campaigns to achieve performance KPIs
• Own key performance metrics such as ROAS, Spend, and others
• Develop and test hypotheses to improve user acquisition performance
• Work closely with PMMs and the creative team to improve product messaging and ad creatives
• Participate in creative brainstorming sessions and generate new ideas

• Research and analyze competitors’ user acquisition strategies, including channels and ad creatives

   

What we offer

• Remote or Hybrid work. The choice is yours!
• Time-off Policy — unlimited Out of office days
• Sport and education compensations
• Psychologists compensation
• Language courses compensation
• Coworking compensation
• Health insurance
• 100% Sick Leave Compensation
• Team buildings and offsites (Spain, Italy, Poland and other)
• Merch

• Birthday presents

   

What’s next?

If this role sounds like a fit — we’d love to hear from you! Just send over your CV and anything else you’d like us to consider.

We’ll review everything within five working days, and if your background matches what we’re looking for, we’ll get in touch to set up a call and get to know each other better.

Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.
 

We’re looking for a Junior QA/Technical Support Manager to join our growing team. In this role, you’ll work on integrating third-party systems and supporting partners to ensure everything runs smoothly.

You’ll collaborate closely with the team and act as a bridge between technical systems and business needs.

Key Responsibilities:

• Work on integrations with third-party systems (POS, payment gateways, marketplaces, and other partners).
• Support and troubleshoot integration-related issues.
• Read and analyze logs to identify and resolve problems.
• Communicate with partners and internal teams (Product/Tech) to ensure smooth integrations.
• Assist with setup, configuration, and testing of integrations.
• Monitor and ensure integrations are running correctly and efficiently.
   

Our Ideal Candidate:

• less than 1 year of experience in a technical role (QA, Technical Support, Implementation, Customer Support, etc.).
• Has a basic understanding of APIs and integrations.
• Comfortable reading logs and troubleshooting issues (we’re happy to teach).
• Strong problem-solving mindset with attention to detail.
• Proactive, organized, and able to work independently in a remote setup.
• English level B2+

• Polish level B1+

   

What We Offer:

• Opportunity to grow in an integration/technical role within a supportive team.
• Hands-on learning and development — we’ll help you build technical expertise.
• Company MacBook and all necessary tools for work.
• Vibrant team culture with regular team buildings and internal education.
• Stability and growth in a Forbes-listed international company.

Ready to start your journey with us? If you want to understand the heart of a SaaS business and grow alongside a top-tier team -let’s talk! Apply now and show us your drive.

Project Description:

Client is a top one in automotive sphere. He has a bunch of projects which are related with tools for testing/emulation of IVI part. Part team is in Detroit and part in Ukraine remote. Projects have parts starting from HW boards and completing with SW part.

Responsibilities:

• Testing Balance: 70% Automation / 30% Manual testing split.
• Embedded automation: actively contribute and evolve existing automation framework (Python).
• Protocols: Hands-on experience with CAN, gRPC, and TCP.
• Embedded Systems: Expertise in hardware flashing and embedded environment interaction.
• OS: Linux knowledge and CLI proficiency.
• CICD: Experience with GitHub Action.
• Test Planning: Define the automation strategy for new features, ensuring high coverage for complex automotive use cases.
• Reporting & Analytics: Build reports to visualize test results, hardware stability metrics.

Mandatory Skills Description:

• Automotive experience
• Understanding of CAN
• Python: Advanced proficiency to evolve and maintain an existing automation framework.
• Protocols: Hands-on experience with CAN, gRPC, and TCP.
• Embedded Systems: Expertise in hardware flashing and embedded environment interaction.
• OS: Linux knowledge and CLI proficiency.
• CICD: Experience with GitHub Action.

Nice-to-Have Skills Description:

N/A

Languages:

English: B2 Upper Intermediatea

Project Description:

Our client is a leading global Financial market data provider who runs a number of change programs to deliver high-quality software that connects Financial Markets across the globe in a real-time, high-frequency, and low-latency data management chain. The projects are technically challenging in an environment that is very engaging.

We are looking for a QA Engineer with experience in testing backend systems and services running under Linux, with capabilities to collaborate in a team-focused environment and coordinate work with BA, Dev, Operational, and cross-functional application teams.

Responsibilities:

• Own QA activities incl. manual, and performance testing
• Configuration or re-confirmation of test appliances and environments
• Report and track the status of issues in Jira along with keeping up-to-date documentation in Confluence
• Solve problems and evaluate bugs and weaknesses before the software is released to the production environment.
• Work with colleagues in various areas in order to facilitate end-to-end testing
• Coordinate work with BA, Dev, Operational, and cross-functional application teams to resolve data quality, integration and performance issues.

Mandatory Skills Description:

The role requires a solid foundation in software development and testing, demonstrated by at least three years of relevant experience. Candidates should have a thorough understanding of the formal software development lifecycle, with practical expertise in both manual and automated testing methodologies and tools. Familiarity with multiple operating systems, including Linux, AWS, and Windows, is essential. Additionally, a strong grasp of TCP/IP and UDP Multicast fundamentals, coupled with problem-solving capabilities, will be applied to diagnose and resolve network-related issues.

Hard skills:
- Proficient in software development lifecycle processes
- Skilled in manual and automated testing techniques and tools
- Experienced with Linux, AWS, and Windows environments
- Knowledgeable in TCP/IP and UDP Multicast concepts and troubleshooting

Soft skills:
- Strong analytical thinking for problem identification and resolution
- Effective interpersonal abilities to collaborate and communicate within teams
- Fluent Upper Intermediate level of English for clear communication

Nice-to-Have Skills Description:

- Knowledge of market data: Understanding of market data concepts and applications is advantageous.
- Experience in simulator/trading systems: Familiarity with trading platforms and simulation environments is beneficial.
- Knowledge of scripting languages such as Python, Unix shell, or PowerShell: Proficiency in these scripting languages is preferable.

Scalivo builds dedicated operations and finance teams for European e-commerce and SaaS companies. Our teams work as internal departments, not external service providers.

For one of our key clients — a Berlin-based company, we are looking for a Senior Accountant to work directly with the client’s CFO. This is a role with high ownership, where you will stabilize the accounting setup and potentially grow into a Team Lead role.

Your Role & Responsibilities:

• Take full ownership of day-to-day accounting operations.
• Work in Odoo (or similar ERP systems like SAP, NetSuite, DATEV).
• Prepare monthly, quarterly, and annual financial statements.
• Manage bookkeeping, general ledger, AP/AR, and bank reconciliations.
• Ensure compliance with German and EU requirements.
• Improve and document accounting processes.

• Support onboarding and mentoring of additional accountants as the team grows.

   

What we expect from you:

• 5+ years of professional experience in accounting or finance.
• Strong English (Upper-Intermediate/Advanced) — daily working language.
• Hands-on experience with ERP systems (Odoo, SAP, etc.).
• Solid understanding of closing and reporting processes.
• Experience working with German or international companies.

• High level of reliability and ability to work independently in a remote setup.

   

What we offer:

• Competitive salary: 2,000 EUR.
• 100% Remote work.
• 24 days of paid vacation per year + paid sick leaves.
• Direct collaboration with a Berlin-based CFO (no micro-management).
• Opportunity to lead a team of up to 5 people in the future.

• High level of trust and professional autonomy.

   

If you are comfortable with responsibility and ready to take the lead in a growing setup, we’d love to meet you!

Requirements:

● Higher education in Business, Marketing, Economics, or a related field.
● Minimum 2 years of experience in active B2B sales with self-generated leads.
● Strong communication and negotiation skills with the ability to independently present and sell products and services.
● Proven ability to prospect, initiate contact, and build a sales pipeline from scratch (cold outreach, networking, partnerships).
● Ability to work in a team and achieve shared business goals.
● Understanding of the IT market, B2B SaaS / IT services sales, and current technology trends is a strong plus.
● High level of self-motivation, ownership, and result-oriented mindset.

Responsibilities:

● Independently search for and attract new corporate clients using outbound channels (cold emails, LinkedIn, calls, partnerships, events).
● Proactively promote the company’s products and services without reliance on inbound leads or paid traffic.
● Conduct negotiations with decision-makers and close B2B contracts across various industries.
● Build, maintain, and grow long-term relationships with clients from first contact to deal closure and further cooperation.
● Continuously analyze market trends, target industries, and competitors to identify new sales opportunities.
● Participate in shaping and executing outbound sales strategies for entering and scaling in the IT / B2B market.

We offer:

● Competitive salary + performance-based bonuses tied to closed deals.
● Transparent professional and career growth model with clear KPIs.
● 5/2 working week with a flexible schedule.
● High level of autonomy and influence on sales strategy and results.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues.

Job Responsibilities:

• Сommunication with clients via chats, e-mail, and calls
• Respond to customer queries promptly and accurately (24/7 service).
• Follow up with customers to ensure prompt issue resolution.

• Collect and analyse customer feedback to assess satisfaction.

   

Requirements:

• Proficiency in English.
• Experience in customer service will be considered a plus.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities.
• Ability to multitask.
• Commitment to customer satisfaction.
• Effective time management.

• Willingness to learn.

   

What we offer:

• Comfortable work environment, remote work.
• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

We’re looking for a Senior DevOps Engineer to join our team. 

About Us:

Together with the client’s team you’ll be building a next-generation cloud-based security platform as a backend engineer with strong infrastructure expertise.

The team is working on products that enable security teams to orchestrate forensic investigations, run custom scripts at scale, and respond rapidly to cyber threats across millions of endpoints. The platform powers automated forensic evidence collection, customizable forensic profiles, and streamlined incident response workflows - all within a unified console alongside EDR data.

This role focuses on infrastructure migrations to modernize our platform and improve scalability.

Responsibilities:

• Plan and execute infrastructure migrations across multiple environments
• Manage Kafka infrastructure including consumers, producers, and cluster configurations
• Implement infrastructure-as-code for repeatable deployments
• Migrate services to new cloud proxy architectures
• Work with established migration patterns and documentation
• Coordinate with cross-functional teams on dependencies and rollouts

Requirements:

• 5+ years of infrastructure/backend development experience
• Proficiency in Python or Go
• Proficiency in Kubernetes and container orchestration
• Experience with infrastructure-as-code (Terraform)
• Experience with relational databases
• Experience with AWS or GCP cloud platforms
• Strong communication skills and ability to work in hybrid/remote teams
• Self-directed with ability to work independently
• It'd be great if you have experience with: ArgoCD and GitOps workflows; nginx and cloud proxy patterns; Large-scale distributed systems
• Upper-Intermediate level of English

We’re searching for an experienced IT Recruiter to join a fintech company. This is a long-term opportunity, specifically open to Ukrainian professionals living abroad.

Responsibilities:

• Full-cycle recruitment for IT positions (from sourcing to offer stage)
• Active search and headhunting of candidates via LinkedIn, job boards, and other channels
• Conducting initial screening interviews and evaluating technical and soft skills
• Working closely with hiring managers to define role requirements and hiring strategy
• Building and maintaining strong talent pipelines
• Managing candidate data in the ATS system

• Ensuring smooth and positive candidate experience throughout the process

   

Requirements:

• 2+ years of experience as an IT Recruiter
• Strong understanding of IT roles, technologies, and market trends
• Experience with LinkedIn Recruiter and Boolean search
• Good communication and negotiation skills
• English level: Upper-Intermediate or higher
• Ability to work in a fast-paced, result-driven environment

• Proactive and self-organized approach

   

We offer:

• Competitive salary and performance-based bonuses
• Friendly and professional team
• Opportunity to grow in international IT recruitment
• Interesting and challenging projects
• Flexible work environment

About us: 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 

Our global team of over 9,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 

Be part of the future of iGaming with 10,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Responsibilities: Incident Response:

• Lead the investigation and response to complex security incidents, ensuring proper containment, eradication, and recovery.
• Coordinate cross-team incident response efforts, document lessons learned, and refine response strategies.
• Perform root cause analysis to determine the origin of security incidents and prevent future occurrences.
   

Security Monitoring and Optimization:

• Monitor and analyse security alerts from SIEM, EDR, and other monitoring tools.
• Fine-tune alerting systems to minimize false positives and improve detection accuracy.
• Integrate new log sources and update monitoring tools as needed to maintain comprehensive visibility.
   

Log Analysis and Correlation:

• Perform in-depth log analysis, correlating data from various sources (network, endpoints, cloud, etc.) to identify and investigate security incidents.
• Use automation and scripting to streamline log analysis processes.
   

Mentorship and Training:

• Provide mentorship to junior SOC analysts, guiding them on threat detection, analysis techniques, and incident response.
• Develop and deliver training sessions, workshops, and tabletop exercises to improve team skills and readiness.
   

Vulnerability and Threat Management:

• Facilitate, optimise, and produce reports on regular patching management process to ensure relevant patches are installed and vulnerabilities remediated according to compliance and internal requirements.
• Analyse and report/present the vulnerabilities to multiple stakeholders for remediation and prioritization.
• Assist in providing support and resolution for scanning and vulnerability remediation reporting issues.
• Maintain intelligence network to discover any reported exploits, zero-day vulnerabilities and its applicability to Organization.
• Monitor open source and commercial threat intelligence for IOCs, new vulnerabilities, software weaknesses, and other attacker TTPs.
• Ensure that system vulnerabilities (new and backlogged) across the enterprise are dealt with in an efficient and timely manner.
• Develop mitigation plans for TTPs, IoCs and Threat Advisories on vulnerabilities.
• Participating and creation of detailed Incident Reports and contribute to lessons learned in collaboration with the appropriate team.
• Knowledge of threat centric framework Cyber Kill chain and NIST Cyber Security Framework.
   

Skills:

• Implementation knowledge on SIEM technology (Sentinel/Elastic-Security/Splunk), Vulnerability management tools (NESSUS/Qualys), EDR and SOAR etc.
• Confidence with working in Linux environments and knowledge of AWS, Azure AD and Microsoft 365[E3&E5].
• Strong understanding of threat landscape in terms of the tools, tactics, and techniques of threats employing both commodity and custom malware.
• Knowledge of AWS, Azure and GCP
• Experience in Vulnerability Management and Remediation.
• Experience with tools such as Rapid7, Nessus, Metasploit, Qualys etc
• Must have the ability to work independently with minimal supervision and make sound decisions in high pressure environments.
• Aptitude for learning and applying new skills.

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 
 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 
 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 
 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 
 

Primary responsibilities: 

• Respond to customer inquiries and support requests promptly and professionally. 
• Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients. 
• Conduct analysis and analytics of the requested information. 
• Report bugs, malfunctions, or any unpredictable behavior of the software. 
• Provide step-by-step guidance and instructions to customers to resolve problems. 
• Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues. 
• Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software. 
• Help Support peers with day-to-day tasks and professional development by sharing knowledge. 
• Improve and keep up-to-date knowledge about the product, current support workflows, and procedures. 

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer. 

Proficiency requirements: 

• Bachelor's degree (or equivalent work experience). 
• Proven experience in customer service or related roles. 
• Strong problem-solving and analytical skills. 
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals. 
• Proficiency in using ticketing systems, CRM software, and other support tools. 
• Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.). 
• Ability to work independently and as part of a team in a fast-paced environment. 
• Strong time management and organizational skills with the ability to prioritize tasks effectively. 
• Customer-oriented mindset with a focus on providing exceptional service and satisfaction. 
• Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively. 
• Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledgebases. 
• English level Intermediate or higher. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level.