Jobs at Djinni

Role Description

We are seeking a Fullstack Trainee to join our international team.
 

The ideal candidate should have a solid foundation in web development, particularly in JavaScript.
 

Our team works on the development and enhancement of a Big Data product, offering a unique opportunity to grow professionally while working on advanced, real-world challenges.
 

This role is ideal for students in Computer Science or related fields who already have some practical team experience and want to deepen their skills in a professional environment.

Key Responsibilities

- Develop and maintain web applications in JavaScript

- Collaborate with the team to solve performance issues and enhance functionality
- Write clean, readable, and well-structured code
- Assist in implementing new features under mentorship

Technical Requirements

- Solid knowledge of JavaScript and core web development principles (HTML, CSS, APIs, async logic, etc.)

- Understanding of how web applications work (client–server model, REST APIs, basic database concepts)
- Computer Science degree (in progress or completed) or equivalent practical knowledge

- Experience working on real team projects is a plus

Soft Skills & Mindset

- Strong problem-solving skills and attention to detail
- Ownership mindset - ability to take responsibility for tasks and follow them through to completion

- Ability to structure ambiguous tasks and ask clarifying questions
- Growth mindset and willingness to continuously improve
- Curiosity and genuine interest in understanding how things work
- Strong learning ability and openness to feedback
- Good communication and teamwork skills
- English level: Intermediate+ (able to participate in technical discussions and daily communication)

Internship Details

- Opportunity for a full-time position after 3 months

- Full remote
- Hands-on experience working with an experienced international team

What We Offer

- Personalized mentorship for professional growth

- Competitive compensation

- Remote work flexibility

- A culture promoting independence and innovation

How to Apply

Submit your CV.

If your experience aligns with our expectations, we’ll get in touch to discuss the next steps.

We review applications and aim to respond as quickly as possible.

Eatery Club · B2B SaaS · HoReCa Automation

About Eatery Club

Eatery Club is a leading B2B SaaS platform for HoReCa automation. We help restaurants and multi-location chains streamline operations, integrate POS systems and payment providers, ensure fiscal compliance, and deliver modern digital guest experiences — all within a unified platform.

Our product has traction. Customers pay. The market is large and underserved by modern software.

As we continue to scale, we are looking for a Customer Support Manager who will play a critical role in ensuring an exceptional client experience and smooth product operations.

The Opportunity

As a Customer Support Manager, you will be the bridge between our clients, product, and engineering teams.

You will help customers effectively use our platform, resolve technical and operational issues, and contribute to continuous product improvement through structured feedback.

This is a high-impact role directly influencing customer satisfaction and long-term retention.

Key Responsibilities

Client Support

• Provide technical support across all company products (admin panel, mobile application, self-service kiosks)
• Assist clients with system setup and configuration
• Consult customers on platform functionality and best practices
• Process and manage client requests via multiple communication channels (chat, email, phone)

Technical Coordination

• Collaborate with the engineering team to resolve technical issues and incidents
• Escalate and structure bug reports and feature requests
• Participate in testing new features when required

Knowledge & Process Improvement

• Contribute to improving internal documentation and knowledge base
• Assist in creating training materials for clients
• Identify recurring issues and suggest process improvements

What We’re Looking For

Professional Skills

• Experience working with POS systems (Poster, IIKO, or similar)
• Understanding of payment systems and integrations
• Experience working with CRM systems
• Experience in the HoReCa industry is a strong advantage

Communication & Mindset

• Strong customer orientation and empathy
• Excellent communication skills
• Ability to work under pressure and manage multiple tasks
• Fast learner with strong problem-solving skills

Language Requirements

• Fluent Ukrainian
• English — B2 (Upper-Intermediate) or higher

Nice to Have

• Experience in B2B SaaS environments
• Experience supporting multi-component software systems
• Basic understanding of SaaS architecture principles

Why Join Eatery Club

• Work in a fast-growing product company with real market traction
• Opportunity for professional and career growth
• Direct impact on product improvement through customer feedback
• Supportive and collaborative team culture
• Remote-friendly environment

Location: Remote-friendly
Reports to: Head of Operations / Customer Success
Team: Customer Support

Inforce — Software Development Company delivering high-quality web and mobile solutions for international clients. We focus on building scalable products and reliable QA processes that directly impact product quality.

Required Skills:

• 1+ years of commercial experience in QA (automation + manual)
• Practical experience with Selenium and/or Appium
• Strong understanding of test automation principles and framework structure
• Experience with one of the following languages: Java, JavaScript, or Python
• Solid experience in manual testing (web and/or mobile)
• Experience with API testing (Postman or similar tools)
• Understanding of client-server architecture and HTTP protocols
• Experience with Git
• Basic understanding of CI/CD pipelines
• Experience testing mobile applications (Android/iOS)
• Intermediate English or higher
   

Would be a plus:

• Experience building automation frameworks from scratch or improving existing ones
• Experience with BrowserStack or similar cross-browser/mobile testing platforms
• Experience with reporting tools (Allure, ExtentReports, etc.)
• Basic SQL knowledge
• Experience integrating automated tests into CI/CD
   

Responsibilities:

• Develop and maintain automated test scripts for web and/or mobile applications
• Support and improve existing automation frameworks
• Perform manual testing when required
• Conduct API testing and validate request/response data
• Maintain and update test documentation (test cases, checklists, bug reports)
• Participate in sprint activities (planning, estimation, retrospectives)
• Collaborate closely with developers and product teams
• Analyze test results and proactively identify quality risks
• Contribute to continuous improvement of QA processes
   

We offer:

• Competitive salary 
• Interesting projects
• Paid sick leave and vacation days
• Professional and supportive team
• 50% compensation for professional courses
• Team-building activities and corporate events
• Office in the city center
  
  Grow your career with a team that values people as much as results.

Inforce — Software Development Company that delivers high-quality web and mobile solutions for international clients. We focus on building reliable products that bring measurable business value.
 

Required skills:

• 1+ year of commercial experience as a Manual QA Engineer
• Practical experience in writing and executing test plans, test scenarios, and test cases
• Strong understanding of web application testing principles (mobile/desktop — as a plus)
• Experience with test documentation: Bug Reports, Checklists, Test Cases
• Experience with API testing (Postman / Swagger)
• Basic knowledge of SQL (writing simple queries, data validation)
• Understanding of test design techniques
• Ability to independently investigate defects and identify root causes
• Experience working in Agile/Scrum teams
• Intermediate English or higher
   

Would be a plus:

• Experience testing mobile applications
• Experience with test management systems (TestRail, QAse, etc.)
• Basic knowledge of automation tools (Cypress or similar)
• Understanding of CI/CD processes
• Experience with cross-browser and responsive testing
   

Responsibilities:

• Full-cycle manual testing of web (and optionally mobile/desktop) applications
• Creation and maintenance of test documentation
• API and database testing
• Close collaboration with developers, designers, and PMs
• Participation in sprint planning, estimations, and retrospectives
• Reporting and analyzing test results
• Improving testing processes and suggesting quality improvements
   

We offer:

• Competitive salary 
• Interesting long-term projects
• Paid sick leave and vacation days
• Friendly and supportive team
• Compensation of 50% of professional courses
• Comfortable working environment
  
  Grow your career with a team that values people as much as results.

🚀 About the Project

We are looking for a SQL-focused Data Engineer to join a large-scale data initiative involving terabyte-level datasets and 20+ billion records.

This role is ideal for an engineer who thrives on database architecture, deep SQL optimization, and high-performance data processing in cloud environments. You will play a ключову роль in designing and optimizing Azure SQL infrastructure that directly supports critical business operations.

Engagement model: Long-term outstaff collaboration

Your Responsibilities:

• Design and implement highly optimized Azure SQL Server databases for massive datasets (20B+ records)
• Write, refactor, and optimize complex SQL queries, indexes, and stored procedures
• Ensure high-performance data processing and storage efficiency
• Integrate SQL logic with backend services built on .NET and Azure
• Participate in data migration, transformation, and data cleansing within ETL pipelines
• Troubleshoot, test, and continuously improve SQL performance for large-scale workloads
   

Required Skills & Experience:

• 5+ years of hands-on experience with Azure SQL Server and large dataset management
• Strong expertise in SQL performance tuning and query optimization
• Proven experience working with high-volume data (billions of records)
• Solid understanding of ETL processes and cloud-based data management
• Experience integrating database logic with backend systems
• Analytical mindset and ability to diagnose complex performance bottlenecks

 Nice to Have:

• Experience with data partitioning strategies and indexing at scale
• Background in cloud infrastructure optimization

• Experience in data migration or legacy system modernization

   

👉 What we offer:

📈Professional Growth opportunities:

• Ambitious goals and interesting projects;
• Regular & transparent performance review and feedback process;

• Possibility for both vertical or horizontal growth (in case you want to try a different path).

   

🎁Benefits program

• 18 working days of fully paid vacation;
• Free tax reporting support by our Financial department;
• Help with individual entrepreneurs’ questions and accounting support;
• Financial support and additional days off for various occasions (e.g. marriage, childbirth, etc.);

😌 Comfortable Working conditions

• Flexible working hours;
• Provision of required equipment;
• Remote working model.
   

DevOps Hands-On Architecture, GCP, GKE, CI/CD, IAAS as a Code, Configuration Management tools, Security and Networking, Linux, Distributed tracing systems

Profisea is an Israeli DevOps and Cloud boutique company with a full cycle of services. For more than nine years, we have been implementing best practices of GitOps, DevSecOps, and FinOps, and providing Kubernetes-based infrastructure services to help businesses of all sizes —SMB, SME, or large enterprise clients to stay innovative and effective. 

Requirements: 

• 5 years’ experience as a DevOps Engineer and at least 1 year experience in practical development of DevOps Architecture 
• High Proficiency in GCP 
• Proven Experience with GKE 
• Proven Experience with CI/CD tools, IAAS as a Code. 
• Good understanding of infrastructure related components and protocols – Networking, Security, Virtualization 
• Git usage skills and branching strategies understanding 
• English: Upper-intermediate+ 

Your Responsibilities: 

• Be a part of international team of experts with a warm and friendly atmosphere 
• Build cloud-based and open-source tools-based DevOps solutions for our highly technological and well-established customers 
• We promise to surprise you with exciting new projects from a variety of industries. 
• All we need from you is your desire to do great things! 

What We Offer: 

• Great Salary  
• Flexible working hours 
• Professional certifications support 
• Rewarding working environment and flexible career opportunities 

About The Position

MWDN connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We aim to ensure our employees enjoy a rewarding and secure experience while collaborating with prestigious international clients.

Why does MWDN rock?

Here’s what you can expect when you join MWDN:

• Security: We carefully vet our clients to minimize risks and ensure reliability and timely payments—no fraud or unpleasant surprises.
• Career support: If a project isn’t the right fit, we support you and actively help find new opportunities that match your skills and career goals.
• Legal assistance: We provide guidance on legal matters, including opening and managing your independent contractor or sole proprietorship status, taxes, and related processes.
• Professional development: We offer English courses and professional growth opportunities, as well as team-building events.

Why choose us? MWDN is ranked among the top 5 IT employers in our region according to DOU. We take pride in our transparency and strong commitment to our team. Curious to learn more? See what our employees say about working with us on .

What is your new project?

• Domain: Security
• Location: Israel
• Company size: 51-200 employees

• Founded in: 2019

   

What makes you a great fit

• BSc in Computer Science/Software Engineering (or equivalent)
• 5+ years of experience as a Software Developer
• Proficiency in C#/C++ programming languages
• Networking knowledge
• Strong coding and troubleshooting skills
• Ability to work independently as part of a team
• Experience in security technologies (attacks and threat prevention) — an advantage

• At least an upper-intermediate level of English

   

Your day-to-day in this position

• Work on client-side Backend in different languages
• Work with other team members to investigate design approaches, prototype and assess technical feasibility
• Work on a product with cross-organization integration requirements

• Investigate and solve issues arrive from customers

   

Why work with us?

• People-first management with minimal bureaucracy
• A friendly company culture, proven by employees who choose to return
• Flexible working hours
• 29 days of PTO (18 working days per year pluse all national holidays)
• 10 paid sick days
• Full financial and legal support for independent contractors
• Free English classes, with native speakers or Ukrainian teachers

• Dedicated HR support

   

Our next steps

✅ Intro call with a Recruiter — ✅ Client tech interview — ✅ Second tech interview — ✅ HR client interview — ✅ Reference check — ✅ Offer

Your expertise:

• KVM Virtualization Expertise (3+ years): Deep understanding of KVM/QEMU, including configuration and performance tuning of virtual machines
• Advanced Linux / Unix experience (4+ years)
• Strong cloud experience (AWS, GCP, Azure)
• Infrastructure monitoring / logging experience (Prometheus, Grafana, ELK (or Opensearch), Zabbix, Nagios, etc)
• DevOps skills
  • CI (e.g. Jenkins, Gitlab CI, etc)
  • IaC (Terraform, Ansible, Puppet, etc)
• Containerization and orchestration (Docker, Kubernetes, or ECS)
• Strong troubleshooting skills
• Scripting skills (Bash, Python, etc)
• Web hosting technologies experience (HTTP, DNS, SQL / No-SQL DBs, Message brokers)
• Be able to work as part of the team
   

Will definitely be a plus: 

• OpenStack Infrastructure experience
• Networking Virtualization experience (SDN, VXLAN, OVN / OVS, BGP)
• Experience with Kolla-ansible OpenStack deployments
• Infrastructure security implementation skills
• Experience with Scrum / Kanban processes
   

What’s in it for you? 

• Opportunity to deal with top-notch technologies and approaches in a world-leader product company with millions of customers
• Opportunity to make a difference for online privacy, freedom of speech, and net neutrality
• Decent market rate compensation depending on experience and skills
• Developed corporate culture: no micromanagement, culture based on principles of truth, trust, and transparency
• “You build it, you own it” mentality in most contexts
• Support of personal and professional development
  • coverage of costs of external trainings, conferences, professional literature
  • support of experienced colleagues
  • in-house events and trainings
  • regular knowledge sharing in teams
  • English classes and speaking clubs
• Life-balance support
  • truly flexible schedule, no time-tracking at all
  • 25 working days of vacation
  • 5 days of paid sick leave per month (if necessary) without providing a medical certificate
  • generous maternity / paternity leave program
• Professionally strong environment, friendly and open atmosphere, ability to influence the product development and recognition for it
   

You will be involved into:

• Research, implement, and support technical solutions to build a new IaaS platform
• Document research and development results to be used inside and shared with other teams
• Build and maintain virtualized environments
• Install and configure software
• Perform system upgrades and patches
• Troubleshoot issues
• Optimize service performance
• Maintain security, monitoring, logging
• Automate tasks
• Be an active part of the team to improve technical and soft processes
   

About the company and project:

Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today, Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over 16 million customers and 19 million domains under management — and we’re just getting started.

Our culture is built on the values that we live every day: the way we work, the way we collaborate with our global network of colleagues and the way we relentlessly innovate solutions that meet the emerging needs of our customers.

We are the Hosting team, and we’ve successfully launched a new VPS Hosting product for customers around the world - and this is just the beginning. The project is growing fast as we expand its capabilities and evolve it into a large-scale platform.

We’re looking for a teammate who shares our passion for building and improving hosting infrastructure that is secure, manageable, and intelligent.

Our working processes are designed to help you do your best work: you’ll have time to focus, plan thoughtfully, and dive deep into problems without constant interruptions. We emphasize research and development over routine operations.

You’ll be joining a collaborative team that supports each other, openly discusses ideas, and isn’t afraid to challenge assumptions in pursuit of better solutions.

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

Your Impact:

• Creating email designs and creatives;
• Close collaboration with the Email Marketing, Brand Marketing, and Web teams;
• Developing and maintaining the visual style of email campaigns; working with email design systems;
• Creating and working with animated graphics.

About You:

• 3+ years of experience in a similar role within an agency or product company;
• Proficiency in Figma, Photoshop, and Illustrator;
• Strong portfolio showcasing previous work, experience, and creativity;
• Awareness of global design trends.

Will be a plus:

• Experience with After Effects or animation tools in Figma.

What you get at BetterMe:
A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Time off & balance. 20 paid vacation days, paid sick leave, and additional days off around public holidays.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
Modern equipment. We provide new hardware and everything you need for productive work.
 

Find more about us on social media platforms: Instagram, LinkedIn.

About Armed Owl

Armed Owl is a B2B cybersecurity services company helping businesses strengthen their security posture through tailored, high-impact solutions. We work with founders, CTOs, and executive teams to translate complex cybersecurity challenges into clear business outcomes.
 

We are looking for a Business Development Manager who can generate high-quality leads at scale, deliver effective sales presentations, own the pipeline from first outreach through opportunity creation, and improve our Sales processes. 

Key Tasks:

• Generate leads according to defined ICP criteria.
• Use Amplemarket (AI Sales Copilot) to automate, optimize, and scale outbound activities.
• Launch and manage outbound campaigns via Email and LinkedIn.
• Maintain accurate CRM updates and pipeline tracking.
• Optimize outreach campaigns through A/B testing of messaging and sequences, improving overall conversion rates.
• Conduct discovery and sales calls, delivering customized presentations to prospects.
• Identify and engage potential customers on Upwork, submit tailored proposals, and manage client communication to convert opportunities into projects.
• Manage and grow the company’s LinkedIn presence (and other relevant platforms), creating engaging content and leveraging social selling to attract inbound leads.
• Move leads through the pipeline toward closed opportunities.
   

Your background:

• 2+ years of experience as a BDM or in similar roles.
• Proven experience in international markets, ideally within the technology or IT sectors.
• Experience conducting sales calls and presentations.
• Strong understanding of LinkedIn and email outreach.
• Experienced with sales automation tools; familiarity with Amplemarket is a plus, but not mandatory.
• English proficiency at B2 level or higher.
•  

We offer:

• 20 vacation days per year.
• 5 sick days per year and 5 additional personal days per year.
• Ukrainian national public holidays are observed.
• Flexible hours and the option to work from the location that suits you best.
• A corporate laptop is provided after the successful completion of probation.
• Annual compensation review based on your performance and contribution

Experienced Microsoft.NET developer in building backend systems in Microsoft Azure. You will design and build services in a service oriented architecture.

What We Seek:

• Proven experience in designing and building APIs in ASP.NET (version 8.0 or higher)
• Proven experience with Entity Framework Core (version 8.0 or higher)
• Proven experience with Microsoft Azure
• At least 7 years of professional experience with C#
• At least 7 years of experience in building unit and integration tests
• Knowledge of service-oriented architecture (SOA) principles
• Knowledge of integration patterns and principles
• Knowledge of OAuth and OpenID Connect security protocols
• Adheres to SOLID principles
• At least 7 years of experience with Azure DevOps and Git

• Understanding of UML activity diagrams and sequence diagram.

   

A plus when has:

• Proven knowledge of the following Azure Platform Services; App Service, Service Bus, Key Vault, Storage (blob- and table storage), SQL Database, AI Search
• Proven knowledge of Azure DevOps yaml pipelines in combination with powershell and Azure deployment services
• Proven knowledge of T-SQL (SQL Server)
• Proven knowledge of the IDesign Method

What We Offer:

• Transparent bonus payment system
• Competitive salary with regular compensation reviews
• Opportunity to bring your ideas to life and lead the entire process
• 40-hour workweek with flexible scheduling
• Paid vacation and sick leave benefits
• Cozy office near the city center of Lviv

Are you passionate about creating seamless, high-performance web applications? We are looking for a Senior Front-End Developer to join our team and work on an exciting e-commerce project in the pet industry. This role offers the opportunity to shape user experiences for a platform with a broad audience and strong online presence.

You will be part of a collaborative, agile-driven environment at Sigma Software, where innovation and quality go hand in hand.

Why join us? You’ll be working on a high-impact project where your ideas and technical decisions will directly influence product success and user experience.

Customer

Our Customer is a leading online marketplace specializing in pet products, recognized for its extensive catalog and strong digital presence. The company caters to a wide audience of pet owners, offering food, accessories, and healthcare products. With a focus on quality and customer satisfaction, it has become a trusted destination for pet lovers worldwide.

Requirements

• 5+ years of professional front-end development experience using ReactJS
• Strong proficiency in JavaScript (ES6+), TypeScript, HTML5, CSS3
• Expert knowledge of ReactJS, React Hooks, Context API, and Redux (Redux-Saga optional)
• Experience with Next.js and GraphQL (Apollo Client or similar)
• Experience with RESTful APIs and third-party integrations
• Familiarity with performance optimization and debugging techniques
• Knowledge of component-based architecture and state management patterns
• Upper-Intermediate level of spoken and written English

Will be a plus:

• Experience with Playwright or other automated testing frameworks
• Familiarity with CI/CD pipelines and DevOps practices
• Experience with Google Cloud Platform

Personal Profile

• Proactive and detail-oriented
• Strong communication skills
• Team player with collaborative mindset
• Problem-solving attitude
• Adaptable to changing requirements and priorities

Responsibilities

• Design, develop, and maintain scalable front-end applications using ReactJS and GraphQL
• Collaborate with UX/UI designers and backend developers to deliver high-quality features
• Implement responsive, user-friendly interfaces across devices and browsers
• Ensure application performance, security, and scalability
• Conduct code reviews and share best practices with the team
• Debug and resolve issues efficiently
• Contribute to continuous improvement of development processes and tools

Experienced Microsoft.NET developer in building backend systems in Microsoft Azure. You will design and build services in a service oriented architecture.

What We Seek:

• Proven experience in designing and building APIs in ASP.NET (version 8.0 or higher)
• Proven experience with Entity Framework Core (version 8.0 or higher)
• Proven experience with Microsoft Azure
• At least 7 years of professional experience with C#
• At least 7 years of experience in building unit and integration tests
• Knowledge of service-oriented architecture (SOA) principles
• Knowledge of integration patterns and principles
• Knowledge of OAuth and OpenID Connect security protocols
• Adheres to SOLID principles
• At least 7 years of experience with Azure DevOps and Git

• Understanding of UML activity diagrams and sequence diagram.

   

A plus when has:

• Proven knowledge of the following Azure Platform Services; App Service, Service Bus, Key Vault, Storage (blob- and table storage), SQL Database, AI Search
• Proven knowledge of Azure DevOps yaml pipelines in combination with powershell and Azure deployment services
• Proven knowledge of T-SQL (SQL Server)
• Proven knowledge of the IDesign Method

What We Offer:

• Transparent bonus payment system
• Competitive salary with regular compensation reviews
• Opportunity to bring your ideas to life and lead the entire process
• 40-hour workweek with flexible scheduling
• Paid vacation and sick leave benefits
• Cozy office near the city center of Lviv

About The Position

MWDN connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We aim to ensure our employees enjoy a rewarding and secure experience while collaborating with prestigious international clients.

Why does MWDN rock?

Here’s what you can expect when you join MWDN:

• Security: We carefully vet our clients to minimize risks and ensure reliability and timely payments—no fraud or unpleasant surprises.
• Career support: If a project isn’t the right fit, we support you and actively help find new opportunities that match your skills and career goals.
• Legal assistance: We provide guidance on legal matters, including opening and managing your independent contractor or sole proprietorship status, taxes, and related processes.
• Professional development: We offer English courses and professional growth opportunities, as well as team-building events.

Why choose us? MWDN is ranked among the top 5 IT employers in our region according to DOU. We take pride in our transparency and strong commitment to our team. Curious to learn more? See what our employees say about working with us on .

What is your new project?

• Domain: Security
• Location: Israel
• Company size: 51-200 employees

• Founded in: 2019

   

What makes you a great fit

• 3+ years of professional development experience (we mostly use C#).
• Understanding of Windows OS Internals (Processes/Threads, Memory Management, File Systems, and Registry).
• Proven track record in debugging complex systems. You should be comfortable navigating unfamiliar codebases to find the source of a leak or a crash.
• Problem-Solving: The ability to stay calm under pressure during remote customer sessions and provide a clear path to resolution.
• An Advantage: Experience with Kernel-mode development (drivers), network protocols, or cybersecurity threat prevention.

• At least an upper-intermediate level of English. You must be able to explain complex technical issues to both IT managers and fellow developers.

   

Your day-to-day in this position

• Live Investigation: Lead remote technical sessions with customers to investigate complex software malfunctions, performance bottlenecks, and security gaps in real-time.
• Advanced Debugging: perform root-cause analysis on Windows-based endpoint systems.
• Code Resolution: Design and implement code fixes (C#) or features to enhance product stability and meet specific customer requirements.
• Sustaining Engineering: Own the entire lifecycle of a fix, from reproducing the bug to final deployment at the customer site.

• Technical Advocacy: influence the core product roadmap based on recurring issues and customer feedback.

   

Why work with us?

• People-first management with minimal bureaucracy
• A friendly company culture, proven by employees who choose to return
• Flexible working hours
• 29 days of PTO (18 working days per year pluse all national holidays)
• 10 paid sick days
• Full financial and legal support for independent contractors
• Free English classes, with native speakers or Ukrainian teachers

• Dedicated HR support

   

Our next steps

✅ Intro call with a Recruiter — ✅ Client tech interview — ✅ Second tech interview — ✅ HR client interview — ✅ Reference check — ✅ Offer

We are looking for a Customer Support Agent to join a fast-growing digital entertainment product. The team operates with minimal bureaucracy, moves quickly, and focuses on results.

Responsibilities:
— Handle player requests via chat, email, and WhatsApp
— Assist with deposits, withdrawals, KYC issues, and bonuses
— Escalate cases to Risk, VIP, or Payments teams when needed
— Follow SLA and maintain high CSAT/NPS
— Work in a 24/7 shift-based schedule

Requirements:
— 6–12 months of experience in customer support
— Spanish B1+
— English B2+
— Basic understanding of casino processes (deposits, withdrawals, bonuses)
— Experience with Zendesk / Intercom / Freshdesk

Location: Europe / USA
Format: Remote