Jobs at Djinni

L1 Technical Support / Customer Success Specialist (AI SaaS)

Ender Turing

Ender Turing is a product-focused AI company building conversation intelligence solutions for analyzing customer communications (voice & chat).

Our platform helps companies uncover insights from customer interactions and improve business processes through AI-driven analytics.

We work with international clients across the US, Europe, and Latin America.

Our clients include:
Aventus Group (financial services)
Uniqa Insurance Group
USG Insurance
OTP Bank
Nova Pay
Dila Medical Lab
Fozzy Group
Dobrobut

We are a focused team of 9 people developing and maintaining a production-grade AI platform for global clients.

About the Role

We are looking for an L1 Technical Support / Customer Success Specialist who will become the first point of contact for our clients and help ensure smooth platform operations.

In this role, you will:

• Assist clients with technical issues
• Perform initial problem diagnostics
• Escalate complex cases to the engineering team
• Help clients effectively use the product

You will work closely with engineers and the product team.

This is a great opportunity for those who want to grow in SaaS, AI, and product IT companies.

Requirements

• Ukrainian — fluent
• English — B2 / C1
• Technical education or IT background is a plus
• Ability to work full-time (remote)
• Strong communication skills
• Analytical thinking and curiosity about how systems work
• Ability to explain technical concepts in simple terms

• Responsibility and attention to detail

   

Nice to Have

• Experience in technical support / helpdesk / SaaS support
• Basic understanding of web applications
• Basic understanding of APIs
• Experience with browser console (Chrome DevTools)
• Experience working with international clients

We are also open to final-year students who can work full-time.

Key Responsibilities

Technical Support (L1)

• Handle client requests (tickets, email, messages)
• Perform initial issue diagnostics
• Classify requests by priority
• Reproduce issues and collect diagnostic data
• Escalate complex cases to the engineering team (L2)

Customer Assistance

• Answer product-related questions
• Support clients with setup and configuration
• Assist during integrations and onboarding

• Participate in short troubleshooting calls

   

Documentation

• Document recurring issues
• Contribute to the knowledge base
• Prepare internal documentation

What We Offer

• Work on a real AI product
• Experience with international clients
• Close collaboration with engineering and product teams
• Fully remote work
• Growth opportunities in:
  • Customer Success
  • Product Operations
  • QA
  • Technical roles
• Work in a small, fast-moving product team

Application Process

To move forward, please:

1. Send your CV via Telegram: @theolashway
(please mention the position you are applying for)

2. Answer a short question:
Are you ready to solve up to 5 logical problems during the interview?

(This is not a test — we just want to understand your thinking process.)

3. One more question:
Why are you interested in working in a startup rather than a large company?

We are a small team where initiative, ownership, and curiosity matter — we’d love to understand your motivation.

Interview duration: up to 30 minutes

About Ender Turing

Ender Turing is a product-focused AI company founded in 2020, building conversation intelligence solutions for global markets.

We are a lean team of 9 people developing and operating a production-grade AI platform used by international companies.

Our technology processes large-scale customer communications (voice & chat), helping businesses optimize operations through AI-driven speech and text analytics.

Our clients include:

• Aventus Group (financial services)
• UNIQA Insurance Group
• USG Insurance
• OTP Bank
• Nova Pay
• Dila Medical Lab
• Fozzy Group
• Dobrobut

We operate across Spain, Mexico, USA, Czech Republic, Poland, Germany, Estonia, Colombia, and Ukraine.

Small team. Global scale. Real clients. Real impact.

About the Role

We are looking for a Customer Success Specialist / Business Analyst who will act as a key link between our clients and the product team.

You will help clients successfully adopt the product, understand its value, and achieve real business outcomes — while also analyzing product usage and contributing to product improvements.

This role combines:

• Client communication
• Analytical thinking

• Product understanding

   

Requirements

• 2+ years of experience in Customer Success / Account Management / Business Analysis / Customer Support(preferably in IT or SaaS)
• English — C1 (fluent)
• Ukrainian — fluent
• Strong communication and relationship-building skills
• Analytical mindset and ability to work with data
• Ability to explain complex technical concepts in simple terms
• High level of ownership and adaptability

• Comfortable working in a fast-paced startup environment

   

Nice to have:

• Higher education in Business, IT, or related fields

Key Responsibilities

Client Onboarding

• Support new clients during onboarding and product setup

Client Relationship Management

• Build long-term relationships
• Act as the main point of contact

Product Expertise

• Develop a deep understanding of the product
• Guide clients on best practices

Proactive Support

• Monitor client activity and engagement
• Identify issues and proactively resolve them

Analytics & Insights

• Analyze product usage
• Identify trends and improvement opportunities

Cross-team Collaboration

• Transfer client feedback to product and engineering teams

Client Education

• Conduct demos and training sessions
• Create educational materials

Retention & Growth

• Identify opportunities to expand product usage

What We Offer

• Remote-first work
• Hands-on experience in a real AI product company
• Work with international clients
• Fast professional growth
• Direct impact on product and processes

• Close collaboration with product and engineering teams

   

Join Us

We are not looking for perfect candidates.

We are looking for people who care about:

• Clients
• Product
• Real problems

If you are motivated by ownership, impact, and building something meaningful — we’d love to meet you.

Application Process

To move forward:

1. Send your CV via Telegram:
+40753372604 (@theolashway)
(please mention the position)

2. Short question:
Are you ready to solve up to 5 logical problems during the interview?

(This is not a test — we want to understand your thinking process.)

3. One more question:
Why are you interested in working in a startup rather than a large company?

Interview duration: up to 30 minutes

We're seeking an exceptional Data Architect to lead data storage strategy and design across our multi-product SaaS platform as we unify independent products into a coherent platform. This role combines strategic leadership with hands-on technical expertise—you'll shape our data architecture vision while getting into the details during implementation and troubleshooting.
 

Key Responsibilities: 
•⁠  ⁠Drive data architecture unification across multiple SaaS products, creating coherent patterns while respecting product needs.
•⁠  ⁠Partner with vertical technical leads to provide horizontal architectural support and alignment.
•⁠  ⁠Design and optimize data storage across multiple technologies—AWS OpenSearch/Elasticsearch, relational databases, S3, NoSQL, and data warehousing.
•⁠  ⁠Optimize for performance and resilience— indexing, querying, high availability, redundancy, and disaster recovery at scale.
•⁠  ⁠Support AI initiatives—partner with our AI specialist team on data architecture for AI capabilities.
•⁠  ⁠Bring clarity from ambiguity—translate complex challenges into clear architectural direction.
•⁠  ⁠Build capability, not dependencies—mentor engineers so teams become more self-sufficient.
•⁠  ⁠Balance performance, cost, and reliability across our platform.

Qualifications:
•⁠  ⁠Deep expertise in AWS OpenSearch/Elasticsearch—you've solved hard problems at scale with indexing, querying, and performance.
•⁠  ⁠Broad data technology experience—relational databases (e.g. PostgreSQL, MySQL, RDS), object storage (S3), NoSQL (e.g. DynamoDB, MongoDB, Redis), data warehousing.
•⁠  ⁠Cloud and container knowledge—AWS preferred (Azure/GCP also valued); understand stateful services in Kubernetes.
•⁠  ⁠Proven platform architecture experience—track record of driving technical strategy across multiple teams or products at scale.
•⁠  ⁠Senior-level maturity—you make those around you better through mentorship and capability building.
•⁠  ⁠Influence without authority—you work effectively across teams, bring clarity from ambiguity, and think strategically.
•⁠  ⁠SaaS experience—comfortable with multi-tenant environments and operational excellence.

Location: EU or Ukraine
Type: Fulltime 
Start: ASAP

About project

Walking is a fitness app that helps users lose weight and get fit through the simplest activity — walking. The app offers personalized walking plans, step tracking, and progress insights to keep users motivated and consistent. By turning walking into a workout, Walking makes it easy to burn calories, improve endurance, and stay active without complicated workout routines.
 

Responsibilities

• Engaging with key stakeholders (product managers, marketers) to identify needs and shape the analytics strategy.
• Prioritizing tasks based on business value and potential impact, balancing urgent requests with long-term strategic initiatives.
• Building and maintaining dashboards, reports, and key metrics to support data-driven decision-making.
• Designing, running, and analyzing A/B tests to validate hypotheses, measure the impact of product changes, and drive continuous improvement.
• Collecting requirements and maintaining the event logging template to ensure accurate and comprehensive tracking of user interactions and key product events.
• Ensuring data quality, uncovering insights, and providing actionable recommendations to improve the product and marketing performance.
   

Requirements

• 2+ years of experience in a similar analytics role.
• Advanced SQL proficiency for querying and analyzing large datasets.
• Solid understanding of statistics, including experiment design, statistical tests, correlation analysis, and segmentation.
• Hands-on experience with BI tools such as Tableau or Power BI.
• Ability to effectively communicate insights, presenting analysis results clearly and compellingly.
• Experience in full-cycle product analytics — owning both product and marketing analytics, independently prioritizing analytical tasks, and driving data-informed decisions.
   

Would be a plus

• Python skills (pandas, data visualization, statistics) for data manipulation and analysis.
• Experience with subscription monetization products — understanding key metrics, user retention, churn analysis, and revenue optimization strategies.
• Basic knowledge of Data Science — familiarity with machine learning concepts, predictive modeling, or clustering techniques
   

Personal qualities

• Proactive and independent — taking ownership of analytics, driving initiatives, and making data-driven decisions without constant supervision.
• Excellent communication skills — clearly conveying insights, justifying decisions, and collaborating with stakeholders across teams.
• Attention to detail — ensuring accuracy in data analysis, reporting, and experiment evaluation.
• Business-oriented thinking — understanding how analytics impacts product growth, user experience, and revenue.
   

Mastery of the following technologies/tools the team uses:

• Tableau
• SQL
• Redshift
• Python
• Git

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Softcery builds advanced AI systems for B2B SaaS companies. We partner with founders in the US and UK to design, build, and scale production-ready AI solutions that solve real business challenges. Our team focuses on complex AI engineering — systems that are technically robust, business-aligned, and built to scale. We combine deep technical expertise with strong product thinking, helping companies move from AI ambition to real, production impact.
 

We are looking for a Full-Stack Developer to join our e-commerce project — someone who is interested in solving non-trivial problems, working with modern stacks, and diving into AI. This is not a story about typical tasks — it’s about impact, complex challenges, and lots of interaction with the team. You will be able to offer your ideas, change processes, and see how your work contributes to success.

If you think before you build, ask “why?” before “how?”, and can explain complex technical trade-offs to non-technical founders — join us!
 

What You’ll Do:

• Communicate with the team and stakeholders — we value transparency and quick feedback.
• Participate in discussions and technical decisions — your opinion is important from day one.
• Initiate changes — improvements in the stack, processes, or architecture are always welcome.
• Develop new functionality for the client side and maintain what has already been implemented.
• Optimize performance and stability — code quality is not a formality for us.
• Work in a small team — we have the opportunity to get involved not only in the front end, but also in API and AI components.
  
   

What We’re Looking For:

• 1+ years of commercial experience with TypeScript / Go / Python — you are already confident in the full stack.
• Experience building e-commerce systems, such as checkout, payments, fraud prevention, or chargeback management systems.
• Working with databases: both SQL and NoSQL — with an understanding of where and what is best to use.
• Understanding of Clean Architecture and DDD principles — it is important to us that solutions are not only “working” but also sustainable in the long term.
• Teamwork, initiative, and responsibility — we do not micromanage, so your independence matters.
• Experience integrating with AI services via API (OpenAI, Claude, Gemini, etc).
• Fluency in Ukrainian and English (Upper-Intermediate+) — because communicating with customers is part of the job.

Nice to nave:

• Experience working with AI tools to optimize work — Cursor/Claude Code/Antigravity etc.
• Experience working with LLM, prompt engineering skills.

What We Offer:

• Structured onboarding & dedicated support — you’ll get a clear onboarding plan, documented workflows, and a team that’s got your back.
• Flexible remote schedule — work from wherever and whenever you’re most productive.
• Learning budget — we cover books, courses, English lessons, and AI tools for your professional growth.
• Full accounting support — so you can focus on the work, not the paperwork.
• Time off — 20 paid vacation days, 12 sick days, 2 paid period leave days/month (for women), and your birthday off.
• IT Cluster membership — access to professional events and networking opportunities in the local tech community.

🔁 Hiring Process: Recruiter Interview → Tech Interview → Test Task → Final Interview → Reference Check.

If you care about who you work with, what you create, and how it affects the outcome, we will definitely be on the same page. We’re excited to meet you 👋

Requirements:

• 1+ year of experience in a similar position
• Strong understanding of animation principles, video editing, composition, and color theory
• Knowledge of AI tools (Midjourney, Runway, and others)
• Proficiency in Adobe After Effects and Premiere Pro

• Experience working with Illustrator and Photoshop to prepare assets for animation

   

Responsibilities:

• Create high-performing video creatives for various advertising platforms

• Participate in creative brainstorming sessions and competitor analyses

   

Nice-to-haves:

• Interest in social media trends, design innovations, motion graphics techniques, and new AI tools to create fresh, engaging, and trend-driven content

   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Description

As the Business Analyst for the Data Platform, you will be the vital link between our business stakeholders and the technical engineering team. You will be responsible for translating high-level business goals into clear, actionable requirements that will shape the development of our new analytics dashboards. Your work will ensure that the final product is not just technically sound, but that it delivers meaningful and impactful insights to the business.

Requirements

Required Skills (Must-Haves)

– Business Process Analysis: Proven experience in analyzing and documenting complex business processes.
– Requirements Engineering: Strong skills in writing clear and concise user stories and requirements documents.
– Data Literacy: Good understanding of database (DB) concepts, schemas, and data relationships.
– SQL: Basic to intermediate SQL skills for data exploration and validation.
– BI Knowledge: Familiarity with Business Intelligence (BI) concepts and experience working on BI or data warehousing projects.

– Hands-on Tableau Experience: Ability to build proof-of-concept reports and perform data exploration directly in Tableau.

Nice-to-Have Skills:

– Agile Certification: Formal certification in an Agile methodology, such as Certified Scrum Product Owner (CSPO).
– Data Governance Familiarity: Understanding of data governance principles.

– Proficiency in GenAI tools usage.

Job responsibilities

– Requirements Gathering: Lead workshops and interviews with business stakeholders to elicit, analyze, and document business requirements
– Translate to Technical Needs: Convert business needs into clear user stories and functional specifications for the data engineers and BI developer.
– Data Mapping & Analysis: Create source-to-target mapping documents and use SQL to explore source data, validate business rules, and ensure the technical team understands the data’s context.
– Dashboard Collaboration: Work closely with the BI Developer to design intuitive and effective Tableau dashboards that directly address the defined business questions.
– Facilitate Communication: Act as the primary communication bridge, ensuring there is a shared understanding between all project members and stakeholders.

– Collaboaration with Architect defining solution architecture and specifications

– Work closely with PM/Scrum master supporting Sprints/PIs plannings

We’re looking for an experienced Data Engineer to build and scale the data infrastructure behind a fast-growing online education platform. This is a hands-on role with significant ownership, where you’ll play a key part in transforming raw data into actionable insights that drive business decisions and improve user experience.

You’ll work closely with a small, collaborative team of 5 people and operate as an independent contributor—selecting tools, designing systems, and ensuring everything runs efficiently. We embrace modern technologies, including AI tools, and continuously integrate them into our workflows.

What to do:

• Design, build, and maintain scalable data pipelines (ETL/ELT)
• Develop and manage data infrastructure for analytics and reporting
• Organize and structure data for easy access and usability
• Enable real-time or near-real-time insights for marketing, sales, and customer success teams
• Ensure data quality, reliability, and performance across systems
• Collaborate with cross-functional teams to understand data needs and deliver solutions
• Take ownership of the data ecosystem, from architecture to optimization

Expected experience:

• 8+ years of experience in Data Engineering or a similar role
• Strong proficiency in Python
• Hands-on experience with ETL/ELT pipelines
• Experience working with NoSQL databases
• Solid understanding of data modeling and data architecture
• Experience building scalable and reliable data systems
• Comfortable working independently in a startup environment

Will be a plus:

• Experience with modern data stack tools (e.g., Airflow, dbt, Snowflake, BigQuery)
• Familiarity with real-time data processing and streaming technologies
• Experience integrating or working with AI/ML tools in data workflows
• Knowledge of cloud platforms (AWS, GCP, or Azure)
• Background in analytics for product, marketing, or customer success teams

What we offer:

• Great team and excellent environment, that will help you to improve your soft skills;

• Flexible working schedule. We respect your personal time;

• Paid vacations, sick leaves;

• Bookkeeping and accounting will be maintained by the professional accountant;

• Educational opportunities;

Interview Stages:

1. Interview with Head of HR 
2. Interview with CEO and CTO
3. Interview with the client

Summary

Full Stack Engineer (Node.js, PostgreSQL), remote role focused on building core platform systems for an enterprise AI product, requiring 3+ years of experience, along with a strong algorithmic background demonstrated through achievements in programming competitions, high rankings on coding platforms, or success in algorithm-focused hackathons.

About the company

Our client builds an AI platform that enables enterprises to customize and deploy AI capabilities for their specific needs. The platform team is central to this work, responsible for infrastructure, shared components, and internal tooling that the rest of engineering depends on.

The role

This is a hands-on implementation engineering position. You'll work on deploying, configuring, and integrating the platform for enterprise clients, translating their requirements into working solutions, deployed at client's infrastructures. The role sits between product engineering and customer success: technically deep, but with awareness of real-world client needs.

You'll collaborate closely with platform engineers and business teams, occasionally joining business discussions to clarify technical requirements or explain implementation details.

What you'll work on

• Implementing and configuring platform deployments for enterprise customers
• Building integrations between the platform and client systems
• Working with internal teams to understand client requirements and translate them into technical solutions
• Contributing to implementation tooling, documentation, and repeatable deployment processes
• Troubleshooting and resolving issues during and after deployment
• Occasionally, participating in client calls to gather requirements or provide technical guidance

What we're looking for

• Prize-winning places at programming olympiads (IOI, ICPC, Google Code Jam, Facebook Hacker Cup) or regional competitions.
• High rating on coding platforms: LeetCode (Knight+ or 2000+ rating), HackerRank (Gold+), Codeforces (Expert+ or 1900+ rating).
• Participation in hackathons with a focus on algorithmic problems (for example, victories at HackMIT, AngelHack).
• Strong proficiency in Node.js and TypeScript
• Experience with React and frontend integration
• PostgreSQL/similar RDBMS and general data modeling knowledge
• Familiarity with cloud platforms (AWS, Azure, or GCP), and multi-cloud exposure is valuable
• Clear communication skills - comfortable explaining technical concepts to non-technical stakeholders
• Ability to work independently and manage multiple implementation workstreams
• 3+ years of software engineering experience

Useful additions / nice to haves

• Experience with AI platforms or AI/LLM integration
• Familiarity with CI/CD pipelines and infrastructure-as-code
• Vue.js experience
• Background in enterprise software implementation or professional services
• Previous work in similar roles

Our Customer is one of the biggest companies on the market of home entertainment consumer electronics devices that strives to provide their clients with high-quality products and services.

Project goals include automation testing of the video and audio content and other services available via digital media players using a custom test automation framework.


Location - Lviv (hybrid work from the office)


Job Description

• 2-4 or more years as a Python developer
• Experience in developing and supporting testing frameworks, and developing automated test scripts (would be a plus)
• Understanding of Page Object pattern, knowledge of other automation patterns;
• Good working knowledge of at least one Linux/Unix-based platform as well as Windows;
• Experience in QA methodologies, a clear understanding of QA processes and artifacts;
• Experience with Scrum/Agile;
• Good communication and problem-solving skills;
• Excellent written and verbal English communication skills, developed interpersonal skills;
• Highly motivated, energetic, and able to easily switch between assignments. Ready for challenges!

Job Responsibilities

Responsibilities:

• Working with the solid automation test framework and infrastructure;
• Developing new and updating existing automation scripts;
• Code review;
• Debugging issues and creating bug reports;
• Documentation creation;
• Communication with international teams (US, UK)
• Manual work: about 20%

Description

Our client is a performance rights organization in the United States. It collects blanket license fees from businesses that use music, entitling those businesses to play or sync any songs from the client’s repertoire of over 22.4 million musical works. On a regular basis, the client distributes the money to songwriters, composers, and music publishers as royalties to those members whose works have been performed.

Requirements

Education:

• Bachelor’s degree in business, computer science, or a related field.

Experience:

• Minimum of five (5) years of product owner experience.
• Two (2) years of agile / scrum team experience
• Domain knowledge of musical rights management

Skills and Abilities:

Required technical skills:

• Data analysis skills

PO/BA skills:

• Demonstrated experience in learning new technologies quickly.
• Experience mocking up user interface requirements using prototyping.
• Experience writing user stories for a development team.
• Organization and planning skills
• Excellent attention to detail.
• Conflict resolution skills.
• Strong facilitation skills.
• Ability to build and sustain collaborative working relationships at all levels.
• Flexibility with changing priorities.
• Critical thinking skills.
• Customer service oriented.

Communication skills:

• Very strong written and verbal communication skills.
• Advanced English skills with ability to perform customer facing functions.

Job responsibilities

• Translates Product Managers’ strategies into user stories and acceptance criteria that are clearly understood by operational partners, developers to code against and QA to test from. Provides artifacts such as wireframes, data flows, etc. to support that effort.
• Serves as an internal customer expert for development and engineering teams by learning the customer and market requirements.
• Works closely with cross-functional teams to identify user needs and ensure the product meets customer expectations.
• Oversees all stages of product delivery : research, planning, execution release, refinement analysis and where needed retirement.
• Assesses the day’s work and make any necessary adjustments to the product backlog.
• Works closely with Product Manager to prioritize backlog to align to Roadmap and keeps the Roadmap up to date with execution.
• Interprets a product and the requirements, evaluates all the options, works with developers/architects to understand any software limitations.
• Examines existing/new business models and flows of data and discusses findings with the Operational Partners, Product Manager and Engineering team as applicable.
• Assists in designing the most efficient and cost-effective solutions.
• Assists in the design of, and migration to, new platforms.
• Oversees the creation of user stories.
• Contributes to user manuals.
• Creates appropriate data dictionary.
• Oversees data migration mapping.
• Delivers both functional and non-functional requirements (business rules).
• Creates wire frames, story boards and workflow models.
• Other duties as assigned.

We are looking for a skilled Data Analyst/Engineer to join our team and help transform data into actionable insights. In this role, you will design and maintain data models, create intuitive self-service dashboards, and analyse key product metrics.

Responsibilities:

• Design and maintain data models to support analytical needs
• Develop user-friendly dashboards that enable stakeholders to explore data independently
• Analyse user behaviour and translate findings into actionable recommendations for product and business strategy
• Prepare and present reports that help stakeholders make informed decisions
• Leverage AI-driven tools to automate repetitive tasks and ad-hoc analyses
   

Required Qualifications:

• 4+ years of experience in a Data Analyst, BI Analyst, or Data Engineering role
• Strong hands-on experience with data warehousing and building ETL processes
• Advanced proficiency in SQL
• Practical experience with AWS tools such as Athena and Redshift
• Good command of written and spoken English
   

As a plus:

• Experience working with AI agents or automation tools
• Solid understanding of computer science fundamentals
• Knowledge of Python
• Experience with BI tools such as QuickSight, Tableau, or Power BI
• Understanding of statistics and probability

Your Role

As a full-stack developer, you will be responsible for the holistic development and implementation of modern software solutions- from architecture and deployment to operation. You will work closely with the product team to design and continuously improve high-performance, scalable, and maintainable systems. You will primarily contribute your expertise to backend development (70%), while also contributing to frontend development (30%) and actively promoting the team’s technical excellence.

Your tasks

• You have end-to-end responsibility for software solutions, from conception and architecture to development, testing, deployment, and commissioning.
• You design and develop modern software architectures with a focus on scalability, maintainability, and performance.
• You develop robust backends based on Laravel (PHP) and ensure a clean, efficient code base.
• You build modern, reactive front ends with Vue 3 that combine UX and technical excellence.
• You set up CI/CD pipelines (e.g., with GitHub Actions), containerize applications with Docker, and are responsible for efficient database design (MySQL, PostgreSQL).
• You ensure that code quality, architectural principles, and best practices are implemented in the project.
• Topics such as data processing, automation, and AI integration (e.g., Python-based services) are exciting fields for you, in which you would like to familiarize yourself or contribute your existing knowledge.
• You work in cross-functional teams on MVPs and iterative product development.

Your Profile

• You have a technical background and at least 5 years of practical experience as a developer, ideally in the service provider environment.
• You have excellent knowledge of Laravel, are confident in using Vue 3, CSS, have in-depth knowledge of MySQL or PostgreSQL, and have experience with Docker.
  Basic knowledge of PrimeVue and Figma is a plus.
• You have experience in setting up CI/CD pipelines, ideally via GitHub Actions. Knowledge of Kubernetes and Infrastructure as Code (IaC), as well as applications in cloud environments such as Azure or DigitalOcean, is a plus.
• You have a solid understanding of software architecture principles and their practical application.
• You are enthusiastic about data, AI, and new technologies—you like to experiment, try things out, and bring innovative ideas to the team.
• Personally, you are characterized by solution-oriented and structured thinking, initiative, a sense of responsibility, and a passion for clean, maintainable code.
• You are a team player who communicates proactively (in English) and enjoys collaborating on interdisciplinary projects.

What we offer:

— Interesting and challenging work in an international developing company;

— Competitive remuneration based on € and annual review (based on performance);

— 24 vacation days and paid public holidays;

— 100% Paid sick leaves;

— Work remotely or in a hybrid model, based on your choice.

About the Company

We develop our own FinTech and Trading products, primarily working with white-label and white-box solutions.
The company is currently in a phase of active scaling, expanding both our product ecosystem and team.

We are looking for an experienced Product Owner, ideally with a strong Business Analysis background.

Our ideal candidate is a highly analytical professional who can deeply analyze business logic and serve as an effective bridge between business stakeholders and the development team.

This is not a growth product role and not a marketing-focused position.
This is a system-oriented product role focused on product logic, requirements, and execution.

Responsibilities

50% — Analysis & Requirements

• Decompose business requirements into structured tasks
• Analyze and document business logic and edge cases
• Prepare detailed product requirements
• Define acceptance criteria
• Describe tasks from a business logic perspective
• Transfer well-structured requirements to the development team

• Work closely with the VP of R&D

   

30% — Process Management

• Sprint planning
• Task prioritization
• Maintain roadmap / Gantt planning
• Monitor delivery and implementation
• Optimize and track team efficiency

20% — Communication

• Work with internal stakeholders
• Discuss and validate product changes
• Handle feature requests coming from clients

Requirements

Must Have

• 3+ years of experience in IT (BA / Product Owner / Product Manager)
• Strong analytical mindset
• Experience writing detailed product and functional requirements
• Ability to structure and document complex processes
• Understanding of API integrations and backend/frontend interaction
• Experience working with complex IT systems

Critical factors:

• Analytical thinking
• Systemic mindset
• Cultural fit

Nice to Have

• Experience in FinTech / Trading / MilTech
• Startup environment experience
• English level B1–B2
• Experience with Jira

Working Conditions

• Remote position
• Standard working hours: 09:00 – 18:00 (Kyiv time)
• Occasionally urgent tasks may arise outside standard hours (overtime is paid)
• We expect high involvement and readiness to respond quickly in critical situations

Hiring Process

1. Initial screening call
2. Test assignment
3. Interview with the Team Lead
4. Final interview with management

Description

GlobalLogic has been engaged in exploring opportunities to implement ML/AL/GenAI-powered applications for multinational industrial conglomerate since 2023, aiming to enhance business efficiency.

You will be working on projects implying complex data processing pipelines for predictive maintenance anaylitics.

Projects tech stack: Kubernetes, Terraform, Helm, LLM, ML, AI, Asyncio, Python, Pandas, HayStack, Azure Blob Storage, Azure DevOps, SQL Alchemy, Docker, Docker Compose, PySpark, PostgreSQL, FastAPI

Requirements

• 4+ years in backend/performance engineering (Python and/or C++) with production services.
• 1+ year hands-on with GPU-accelerated AI/ML inference (Triton/TensorRT/CUDA) in production.
• Proven delivery of NIM- or Triton-based microservices behind REST/gRPC (autoscaling, rollout strategies, monitoring).
• Practical experience profiling and removing GPU bottlenecks (memory, kernels, launch configs, batching, concurrency).
• Strong system design skills (throughput/latency/SLA) and high code quality (tests, reviews, docs).

Job responsibilities

• Design, build, and operate NIM-powered microservices (LLM, Embeddings, Reranker, ASR/TTS, VLM) for product features.
• Optimize inference end-to-end – TensorRT-LLM engines, quantization, batching, concurrency, KV-cache, CUDA kernels where needed.
• Package & deploy via Triton + Kubernetes (Helm), set up GPU scheduling, MIG/MPS, canary/blue-green strategies.
• Expose stable APIs (REST/gRPC), versioning, auth/rate-limits; deliver SDK/client wrappers for internal teams.
• Instrument – metrics/logs/traces (Prometheus/Grafana/Otel), DCGM, alerts, SLOs, runbooks, cost/capacity planning.
• Collaborate with DS/Platform/Product on priorities, model choices, and integration paths; ship incrementally.
• Maintain quality & security: tests, CI/CD, IaC, dependency hygiene, secrets management, network policies.
• Document designs, benchmarks, and operational playbooks.

Tools

• NVIDIA – NIM, Triton, TensorRT / TensorRT-LLM, CUDA, cuDNN, cuBLAS, NCCL, Nsight, DCGM
• Backend/AI – Python, C++, FastAPI, AsyncIO, PyTorch/ONNX, vector search/RAG
• Platform – Docker, Kubernetes, Terraform, Helm, Azure Blob/DevOps, PostgreSQL, Redis, Kafka, Grafana/Prometheus/Otel